2/10 Horrible
Steve
Voyage en couple
25 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
We had an issue with the transport shuttle that was complimentary (it was already full when it got to our terminal and had already been waiting for it 20 minutes - it runs every 30 minutes). When the driver told us to wait for the next one in 30 other minutes we weren't satisfied with this delay (would have been a 50 minute wait for a five minute shuttle) and felt this was unacceptable because we only had 6 hours to spend in the room before our next connecting flight. I called the hotel and the front desk clerk told me he would fix this and that he would have the driver back again in 10 minutes, which he did (we ended up waiting 35 minutes total at the airport - considering the shuttle is at every 30 minutes, that felt like the best effort he could make and we were satisfied). Another couple of travelers were also waiting for the shuttle and were very happy that we tried to find a solution. The driver did come back but we got the impression that he was a bit unhappy about our demand as he didn't say hello, and did not interact at all with us. We understand that the shuttle's capacity and frequency isn't under his control but still, we wanted to mention it. I don't know if there is any solution to this but we kindly wanted you to know.
Steve
Séjour de 1 nuit en mars 2024