Extérieur
Vérifier la disponibilité

Avis sur DoubleTree by Hilton Windsor Hotel & Suites

4 out of 5
DoubleTree by Hilton Windsor Hotel & Suites
333 Riverside Dr W, Windsor, ON

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 400 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 317 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 138 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 85 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 60 avis sur 1000." "

8,4/10

Propreté

8,2/10

Personnel et service

8,6/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

8/10 Bien

Danielle

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
J'ai utilisé le stationnement offert par l'établissement et ma voiture c'est fait brisé, et on a volé mes choses. La police ne se déplace plus pour ce genre de cas, c'est trop fréquent selon eux. L'établissement, géniale, le stationnement m'a laissé un goût amer.
Séjour de 1 nuit en novembre 2023
Réponse de -Sharmaine, Assistant Front desk manager le 13 nov. 2023
Dear Danielle: thank you for taking a moment to fill in a review. I am so sorry that you have experience theft in the garage during your stay and it brought negative impact on your experience. I am hoping you will be able to give us another chance for your future stay.

10/10 Excellent

Elisabeth, Montréal

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was perfect and how it should be in a hotel.
Séjour de 2 nuits en août 2023
Réponse de -Sharmaine, Front desk Associate le 10 août 2023
Dear Elisabeth: Thank you for taking a moment to fill out a survey on your most recent stay at our hotel. I am happy to hear you found the majority of your stay to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future!

8/10 Bien

Stephane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2023
Réponse de Matthew - Front Office Manager le 24 juil. 2023
Dear Stephane:Thank you for taking a moment to fill out a survey on your most recent stay at our hotel. I am happy to hear you found the majority of your stay to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future!

10/10 Excellent

Jaime

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice place
Séjour de 1 nuit en juin 2023
Réponse de Sharmaine Valeroso -Front desk Associate le 30 juin 2023
Dear Jaime, Thank you for taking a moment to fill out a review about your most recent stay at our hotel. We are happy to know that you had a great stay and our service had exceeded your expectation. We are looking forward to see you again on your future stay.

8/10 Bien

Lise et Roch, Brossard Qc

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stationnement en plus 12.00$ / jrs
Les Lits sont très court et je mesure 5'8" et le stationnement est en plus du prix de la chambre $12.00/jrs + taxes et le dernier jour arriver pas passer minuit car votre passe ne fonction plus , car la date est maintenant le jour suivant, Mais tout est très bien .

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Windsor Riverside Inn n'est plus
Et bien, cet hôtel, le Windsor Riverside Inn n'existe plus. Ils sont en train de le rénover pour en faire des chambres universitaires. Ils m'ont placé dans l'hôtel connexe soit le Waterfront hotel donc, voilà pourquoi mon évaluation semble plus intéressante que la classification globale des autres utilisateurs.

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Confort de la chambre

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
lit confortable,emplacement exceptionnel,vue super
Super endroit a retourner un autre jour pour ceux qui aime la marche endroit a visiter température idéal

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
sur le voucher Hotel ca était indiqué qu'on pouvait avoir une vue riviere ou non en catégorie standard. J'ai demandé donc à la reception de me donner les dispos en vue rivière cat standard car la chambre qu'il m'avait donné avait vue sur la gare routière (bruit des bus) et la porte de l'armoire était cassée, la chambre était sale (moquette tachée). Il y avait de place en vue rivière cat standard mais ils m'ont dit que je devais payer un supplément de 10$.Je leur ai montré le voucher mais ont dit que ce n'était pas possible d'avoir une vue rivière en catégorie standard sans ce supplément.jai donc été obligé de payer ce supplément alors que votre vouchr indiquait le contraire.

10/10 Excellent

Alex, Qc

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tres bien.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et personnel et service
Emplacement exceptionnet
Le service est impeccable. La chambre était propre. Cet hotel aurait besoin de rafraîchir son décor. Nous avons toute fois apprécié notre séjour.

10/10 Excellent

Harry, Richelieu, QC, Canada

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un gîte au centre de tout
L'accueil fut poli et professionnel. Les services étaient au rendez-vous. La chambre était confortable et très propre. Le service au restaurant était courtois, attentif et à point. L'hôtel est très bien situé avec vues sur la rivière et Détroit, et il est près des restaurants et services du centre-ville, d même que de la gare routière. Le service internet est gratuit et efficace.

6/10 Satisfaisant

Voyageur vérifié

tres belle emplacement
les employés etaitent tres gentil

8/10 Bien

Didier D.

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ideal pour une étape
L'hôtel est idéalement situé en bord de fleuve avec une vue magnifique sur la skyline de Detroit, et facile d'accès. Le parking est à l'arrière de l'hôtel en supplément. Le petit déjeuner en buffet est moyen, un peu cher en rapport qualité-prix. C'est idéal pour faire une étape à Windsor, il n'y a rien d'autre à faire sur place si ce n'est la Casino. L'accueil est cordial et l'hôtel bien entretenu.

10/10 Excellent

Melinda

Voyage en famille
Les points forts : Équipements et infrastructures et conditions de l’hébergement
The hotel was everything I expected and more. Beautiful view, close to casino, shopping and restaurant… we didn’t get greeted with our Double Tree cookies but we got them the next day… our suite was the perfect size
Séjour de 1 nuit en avril 2024
Réponse de -Sharmaine, Asst. Front Office Manager le 21 avr. 2024
Hi Melinda: thank you so much for your kind words about your experience at the hotel. It's great to know that you liked the hotel because of its convenient location and how suitable the suit to your preferences. I apologize if you were not able to get the cookies right at check in. There are instances that our warm cookies get sold out but of course we try our absolute best to make up on the next day. I hope we can meet you again and this time we ensure to provide the well-know DoubleTree cookies upon your arrival. We will see you soon!

8/10 Bien

Howard

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location on river. Close to casino and dining.
Séjour de 1 nuit en avril 2024
Réponse de Nuwanie le 19 avr. 2024
Dear Howard, Thank you for your kind words! We're happy to hear that you enjoyed our location. We hope to welcome you back soon for another enjoyable stay!

10/10 Excellent

Allan, Niagara On The Lake

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location for attending events in Detroit. Special events bus leaves from just behind the hotel.
Séjour de 1 nuit en avril 2024
Réponse de -Sharmaine, Asst. Front Office Manager le 16 avr. 2024
Dear Allan: thank you for your appreciation about the location of the hotel. I am happy that this reason brought a positive experience during your recent stay.We hope you choose DoubleTree by Hilton hotel Windsor ON again for your next stay to watch a game in Detroit.

10/10 Excellent

kimberly

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
The view from the hotel was amazing. The pool was peaceful. Room sefvice trays from other room sat in hallways for 2 day and was still there at che kout
Séjour de 1 nuit en avril 2024
Réponse de -Sharmaine, Asst. Front Office Manager le 16 avr. 2024
Dear Kimberly: Thank you for your outstanding review! I am delighted that you had an amazing experience in one of the hotel's amenities as well as appreciating the view from your room. I truly appreciate your kindness for leaving us this review and for bringing the room service tray into my attention. Your feedback will be brought to the River Room's attention.We look forward to welcoming you back on your future stay at the hotel. Thank you again for staying with us!

8/10 Bien

Francis

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Good information from staff
Séjour de 2 nuits en avril 2024
Réponse de -Sharmaine, Asst. Front Office Manager le 16 avr. 2024
Dear Francis: Thank you for your time in leaving us your positive words. It is great to hear that our team members were able to help you efficiently during your stay.We look forward to seeing you again on your future stay here at the DoubleTree by Hilton hotel and suites.

10/10 Excellent

Carlo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de -Sharmaine, Asst. Front Office Manager le 20 avr. 2024
Dear Carlo: Thank you for providing your rating with us. I am very happy to hear that you had a great overall stay.We are looking forward to seeing you again on your future visit at the hotel and we will be happy to welcome you once again.

10/10 Excellent

Ian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Have stayed at Caesar's Windsor many times. Have stayed at the Double Tree twice now while in Windsor. Just a great hotel. Friendly intelligent staff. Check in is effortless. Caesar's Windsor check-in is a nightmare. Not easy at all and the staff frequently have to get a manager to help them. Not at the Double Tree. Comfortable rooms. Excellent beds. Quiet. Great bathroom.
Séjour de 2 nuits en avril 2024
Réponse de -Sharmaine, Asst. Front Office Manager le 12 avr. 2024
Dear Ian: I am really happy to know that you had an amazing experience during your recent stay, and we gain a new Hilton honors member. I truly appreciate your kind words and high praise. We are all looking forward to welcoming you back again on your future stay at the DoubleTree Windsor ON

10/10 Excellent

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Close to the pool for our swim meet!
Séjour de 2 nuits en avril 2024
Réponse de -Sharmaine, Asst. Front Office Manager le 12 avr. 2024
Dear Andrew: thank you for an amazing 5-star review! I truly appreciate you and I am happy to know that you had a great experience because of the location. Thank you for staying with us and we hope to see you again on your future visit.

10/10 Excellent

Çagan

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room was clean, check in was quick and also they asked our allergies and gave us free cookies. I’ll stay there again for sure.
Séjour de 1 nuit en avril 2024
Réponse de Nuwanie le 9 avr. 2024
Dear Cagan, thank you for taking the time to share your experience with us! We're glad to hear that you found your room clean, and that check-in was quick and smooth. It's wonderful to know that you enjoyed the complimentary cookies as well! We can't wait to welcome you back for another enjoyable stay in the future.

8/10 Bien

daniel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and modern hotel. Beds and rooms are comfortable.
Séjour de 1 nuit en avril 2024
Réponse de Nuwanie le 9 avr. 2024
Dear Daniel, we're delighted to hear that you enjoyed your stay at our hotel! Ensuring our guests have a comfortable experience is our top priority, and we're glad that the beds and rooms met your expectations. We look forward to welcoming you back on your next visit!

10/10 Excellent

Jennifer

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was the first time I booked a suite and I was very pleased. The only weird thing was the wifi, which was free for 7 days? I only needed 1 day, so that’s fine, but it makes me wonder about future bookings at Hilton hotels.
Séjour de 1 nuit en avril 2024
Réponse de -Sharmaine, Asst. Front Office Manager le 12 avr. 2024
Dear Jennifer: thank you for your 5 stars review! I appreciate your kind words and appreciation with our internet access. We will see you again on your future stay here at the Windsor location, DoubleTree hotel and suites.

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de -Sharmaine, Asst. Front Office Manager le 12 avr. 2024
Dear David: thank you for an amazing 5-star review! I truly appreciate you and I am happy to know that you had a great experience throughout your stay. Thank you for staying with us and we hope to see you again on your future visit.

10/10 Excellent

Greg

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a great stay, very clean and quiet
Séjour de 1 nuit en avril 2024
Réponse de -Sharmaine, Asst. Front Office Manager le 12 avr. 2024
Dear Greg: Thank you for sharing your feedback with your recent stay. I am happy to hear that you had a relaxing, clean and with that we have provided you with a memorable experience. We are looking forward for your future return and will sustain the service that we have provided.

8/10 Bien

Eva

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Parking (payment) was not made clear - was told we are getting a parking 'pass'. Well it's not a 'pass' but just a ticket to get in and out. Rooms were amazing!! Very noisy the morning we were there - garbage pick up 5:30AM!!! Friendly staff.
Séjour de 1 nuit en mars 2024
Réponse de -Sharmaine, Asst. Front Office Manager le 12 avr. 2024
Dear Eva: thank you for providing us your feedback and for acknowledging our amazing team members. My sincere apologies for the misuse of words and for the disturbances that you had experience during your stay. I hope we could make up for a better experience if you choose to come back to stay with us.

10/10 Excellent

Karen

Les points forts : Propreté et personnel et service
The hotel is lovely, however the showers did not work well. The designated smoking area should not be so close to the front door entrance, and you can hear the guests in the room next door
Séjour de 2 nuits en mars 2024
Réponse de -Sharmaine, Asst. Front Office Manager le 12 avr. 2024
Dear Karen: despite the hiccups, thank you so much for still giving us a big 5-star review! Thank you for bringing this to my attention, I'll be surely to forward your feedback into the meeting and provide an improve service. Looking forward to seeing you again on your future visit, till then please take care!

10/10 Excellent

Cindi

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Needs breakfast
Séjour de 1 nuit en mars 2024
Réponse de -Sharmaine, Assistant Front office manager le 1 avr. 2024
Hi Cindi,Thank you for providing a 5 out of 5 rating despites of the exclusion of breakfast from your recent stay. There is an option here at Expedia to add breakfast for your stay or you may book directly with the hotel and there is also a rate plan that breakfast can be included in your room. Thank you again and we hope to welcome you back at the DoubleTree by Hilton hotel Windsor ON

10/10 Excellent

todd

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The view of the lake is beautiful and a couple of good places to eat near by. Place is well kept
Séjour de 1 nuit en mars 2024
Réponse de -Sharmaine, Assistant Front office manager le 29 mars 2024
Dear Todd: thank you for awesome 5 out 5 stars! I am happy to know that the river view plus the accessibility of the hotel made it to the top, during your stay with us. We all hope to see you again on your future stay with us.

10/10 Excellent

KIM

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de -Sharmaine, Assistant Front office manager le 24 mars 2024
Dear Kim: thank you for an amazing 5-star review! I truly appreciate you and I am happy to know that you had a great experience throughout your stay. Thank you for staying with us and we hope to see you again on your future visit.

10/10 Excellent

Tiffany

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our stay was really enjoyable
Séjour de 1 nuit en mars 2024
Réponse de -Sharmaine, Assistant Front office manager le 17 mars 2024
Dear Tiffany: it is lovely to hear about your stay. Thank you and we highly appreciate you. I hope we can meet you again and we ensure to provide the best possible service that we are known for. Once again, thank you and have a great day!

10/10 Excellent

Shelley

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel and friendly staff. Highly recommend the river view room
Séjour de 1 nuit en mars 2024
Réponse de -Sharmaine, Assistant Front office manager le 17 mars 2024
Dear Shelley: thank you for your kind words and appreciation! I agree with you that our river view rooms are for sure the guest favorites. It was a pleasure having you, and we hope to welcome you back soon.

10/10 Excellent

Veronica

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay despite the carpet being very wet in the corner of the room. We let the staff know and they sent someone up to take a look right away. People were friendly and helpful, rooms were nice, location on the river was fantastic. What more could you want….
Séjour de 2 nuits en mars 2024
Réponse de -Sharmaine, Assistant Front office manager le 17 mars 2024
Dear Veronica: thank you for your patience with us and we apologize for the inconvenience for the wet corner that occurred during your family's stay. Our maintenance team had attended to the problem and ensure that this learning opportunity will be avoided in the future. I hope you will choose again to stay here at the DoubleTree Windsor ON location.

10/10 Excellent

Sarah

Séjour de 1 nuit en mars 2024
Réponse de -Sharmaine, Assistant Front office manager le 1 avr. 2024
Dear Sarah, you are very kind for the 5 stars review, we truly appreciate it! We will see you again and will provide our constant exemplary service again on your future stay.

8/10 Bien

Victoria

Séjour de 1 nuit en mars 2024
Réponse de -Sharmaine, Assistant Front office manager le 1 avr. 2024
Dear Victoria!Thank you for taking the moment to provide us your review. Looking forward to seeing you again on your upcoming stay here at the DoubleTree hotel

2/10 Horrible

Anishia

Didn’t get a room
Séjour de 1 nuit en mars 2024

10/10 Excellent

Hilton

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The bartender Kater was Awesome!!!!! Very personable, made me feel right at home. Gorgeous bar/restaurant. My Stellas were ceispy cold just how I like. I will definitely be back!!!
Séjour de 1 nuit en mars 2024
Réponse de -Sharmaine, Assistant Front office manager le 6 mars 2024
Dear Hilton: Thank you for your fantastic feedback! We're thrilled to hear that Kater made your experience enjoyable at the River Room restaurant. It's great to know you felt right at home, and we're pleased the food and beverage variety were to your liking. We can't wait to welcome you back for another wonderful visit.

10/10 Excellent

Thaneswaran

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hosts at check in and check out
Séjour de 1 nuit en février 2024
Réponse de -Sharmaine, Assistant Front office manager le 2 mars 2024
Dear Thaneswaran: Thank you for sharing your feedback with your recent stay. I am happy to hear that our guest services staff made it to your expectation and have provided you with a memorable experience. We are looking forward for your future return and will sustain the service that we have provided.

10/10 Excellent

Pasquale

Voyage en famille
Les points forts : Propreté et personnel et service
I like the views of the river. I didn't like the fact that there wasn't a coffeee shop
Séjour de 1 nuit en mars 2024
Réponse de -Sharmaine, Assistant Front office manager le 10 mars 2024
Dear Pasquale: Thank you for your amazing feedback. I am delighted to know that you loved the River view. There is a coffee service available in the River room restaurant, a coffee shop at the back of the property and in the surrounding areas, just for a heads up for you on your next visit. If you need further assistance with directions just visit the front desk and we will help you out. Thank you for staying!

6/10 Satisfaisant

Joe

Voyage d’affaires, Voyage en couple
Les points forts : Propreté
Location number 1. Clean.. lssues. lack of towels. Bar of soap had been used. Confusion getting from parking garage in and out. Sharing site with other hotel left restaurant no signs at elevator and wound up in lobby of other hotel.
Séjour de 1 nuit en février 2024
Réponse de -Sharmaine, Assistant Front office manager le 2 mars 2024
Dear Joe: thank you so much for providing your feedback. I sincerely apologize for the inconveniences you had experience because of the cleanliness-quality of your room and the confusion with parking directions. We take your comments seriously and will address these issues promptly to ensure a smoother experience for our guests. For your reference, there are signages that is posted by the garage entrance, inside the elevators, and the passageway on the 3rd floor that connects to the hotel. We appreciate your understanding, and we are sorry again for the inconveniences on your experience.

10/10 Excellent

Moamen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Was dissapointed that they did not have any cookies available. Both times I asked they did not have any.
Séjour de 1 nuit en février 2024
Réponse de -Sharmaine, Assistant Front office manager le 10 mars 2024
Dear Moamen: Thank you for still giving your stay a 5 out of 5 ratings, we truly appreciate you. I apologize for the disappointment with the cookies during your stay. This is not our usual standard, and we appreciate your understanding. We hope to make it up to you on your next visit.

10/10 Excellent

John

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place and view. Some real special people hanging round the outside so be careful.
Séjour de 1 nuit en février 2024
Réponse de -Sharmaine, Assistant Front office manager le 2 mars 2024
Dear John: I thank you sincerely about your positive view about the hotel. I appreciate your awareness of your surroundings, and we prioritize the safety and comfort of our guests. If you ever feel uncomfortable or have specific concerns, please don't hesitate to reach out to our staff for assistance.

10/10 Excellent

Brandi

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We loved our stay. 5 star hotel in my books!
Séjour de 2 nuits en février 2024
Réponse de Nuwanie le 1 mars 2024
Dear Brandi, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us and that we've earned a 5-star rating in your book. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another exceptional experience in the future! If there's anything else we can do to make your next stay even more memorable, please don't hesitate to let us know

10/10 Excellent

Shawnee

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great service, clean hotel room, staff was friendly and quite helpful. I will book here again.
Séjour de 1 nuit en février 2024
Réponse de Nuwanie de Silva le 28 févr. 2024
Dear Shawnee, thank you so much for your kind words! We're delighted to hear that you enjoyed your stay with us and that our service, cleanliness, and friendly staff met your expectations. We can't wait to welcome you back on your next visit. If there's anything specific, you'd like us to arrange for your next stay, feel free to let us know. We're here to make your experience even more memorable.

10/10 Excellent

Pamela

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great buffet breakfast! Hotel was clean, the only downfall to me was that the shower pressure was not good. I have thick long hair and it would not have rinsed the shampoo out of it because the pressure of the water in the shower was terrible.
Séjour de 1 nuit en février 2024
Réponse de -Sharmaine, Assistant Front office manager le 25 févr. 2024
Dear Pamela, I appreciate your kind words with the cleanliness of the hotel and a great breakfast selection. My apologies to hear about your experience in the bathroom and thank you for bringing this to my attention. I will forward this to our maintenance department as they are the best team to investigate and to resolve the issue promptly. Again, thank you for staying with us and we are hoping to meet you again in the future-stay.

10/10 Excellent

Julio

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de -Sharmaine, Assistant Front office manager le 26 févr. 2024
Dear Julio: thank you for your generous ratings! I am happy to know that you had an awesome experience during your recent stay. We are all looking forward in welcoming you back to your future-stay!

10/10 Excellent

Tim

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location, easy access to any where you want to go. Staff was so accommodating and all very nice. Can't wait to go back again.
Séjour de 2 nuits en février 2024
Réponse de Matthew - Front Office Manager le 17 févr. 2024
Good Afternoon Tim,Thank you for taking the time to provide us with a review on your most recent stay at our hotel. We are happy to hear you found the staff to friendly and accommodating and the location was to your liking. We look forward to welcoming you back to our hotel in the near future.

2/10 Horrible

Meara

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté et équipements
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Wifi didn’t work and nobody was at the front desk to help or answer my calls
Séjour de 1 nuit en février 2024
Réponse de Travis Coderre -GM le 15 févr. 2024
Dear Meara,Thank you for choosing DoubleTree Windsor and sharing your feedback. We apologize for the Wi-Fi and phone issues you faced.Our team has investigated the Wi-Fi problem and was unable to find any errors or lag in signal. Expect an email from us soon to discuss your experience in more detail.We appreciate your patience and hope to welcome you back for an improved stay.Best regards,