Avis sur DoubleTree by Hilton Downtown Wilmington - Legal District
DoubleTree by Hilton Downtown Wilmington - Legal District
700 N King St, Wilmington, DE
Avis
7,6
Bien
8,0/10
Propreté
8,2/10
Personnel et service
7,0/10
Équipements
7,6/10
Infrastructures et conditions de l’hébergement
7,2/10
Écoresponsabilité
Avis
Voyage en famille
2 août 2023
Les points forts : Propreté et personnel et service
Séjour de 1 nuit en août 2023
Réponse de Customer Service le 3 août 2023
Alessandro, thank you for taking the time to share your thoughts. Your feedback on the need for some refreshment is duly noted and will undoubtedly assist us in our continual drive for improvement. We're glad that you found our hotel suitable for your short stay and hope to serve you again in the future.
6/10 Satisfaisant
Jeannot
7 mai 2022
Les points forts : Infrastructures et conditions de l’hébergement
Correct
Jeannot
Séjour de 1 nuit en avril 2022
Réponse de Customer Service le 8 mai 2022
Thank you for taking the time to submit this feedback, Jeannot.
We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.
8/10 Bien
Jean, Quebec
28 juil. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jean
Réponse de Lauren P le 30 août 2015
Thank you for your review. We appreciate the feedback.
10/10 Excellent
Carmen
21 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Carmen
Séjour de 1 nuit en mars 2024
10/10 Excellent
Ish
13 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ish
Séjour de 1 nuit en mars 2024
10/10 Excellent
gerardine
Voyage en groupe, Voyage en couple
9 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
gerardine
Séjour de 1 nuit en mars 2024
10/10 Excellent
John
27 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
John
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 27 févr. 2024
John, it's wonderful to hear that DoubleTree by Hilton Downtown Wilmington-Legal District's location was convenient for your transportation needs and food options. We hope to welcome you back soon for another comfortable stay.
2/10 Horrible
Juanita
23 févr. 2024
Juanita
Séjour de 3 nuits en février 2024
Réponse de Customer Service le 24 févr. 2024
We appreciate the feedback, Juanita.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.
10/10 Excellent
therese
28 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
therese
Séjour de 3 nuits en janvier 2024
Réponse de Customer Service le 29 janv. 2024
Therese, thank you for your positive feedback regarding the DoubleTree by Hilton Downtown Wilmington-Legal District. We are thrilled to hear our team members provided a friendly service. Your notes on the location are appreciated; we trust that exploring further could unfold hidden gems in the surrounding area. We look forward to welcoming you back on your next visit.
4/10 Médiocre
John, Atlanta
23 janv. 2024
John
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 24 janv. 2024
We appreciate the feedback, John.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.
10/10 Excellent
Wendi, Marlboro
12 janv. 2024
Les points forts : Propreté et personnel et service
Wendi
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 13 janv. 2024
Wendi, it's delightful to see that you had a fabulous experience at the DoubleTree by Hilton Downtown Wilmington-Legal District. We genuinely appreciate your succinct and positive feedback. Hoping to welcome you back soon for another outstanding stay!
10/10 Excellent
john, ocean
Voyage en famille
29 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
john
Séjour de 2 nuits en décembre 2023
Réponse de Customer Service le 30 déc. 2023
Thanks for the perfect rating, John! We can't wait to see you again soon for another amazing experience at DoubleTree by Hilton Downtown Wilmington-Legal District. Have a great day!
6/10 Satisfaisant
Lisa
Voyage en famille
28 déc. 2023
Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
Good for a quick stay overnight.
Lisa
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 30 déc. 2023
Lisa, thank you for taking the time to share your experience. It's regrettable to hear that the lighting in the room did not meet your expectations, and your comments about the neighborhood are duly noted. We always strive to ensure our guests have an enjoyable stay, and while we can't control the surrounding areas, we're dedicated to providing a safe and comfortable environment within the hotel. Your feedback helps us improve, and we appreciate it.
8/10 Bien
anthony, Manalapan
Voyage en famille
26 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
anthony
Séjour de 2 nuits en octobre 2023
Réponse de Customer Service le 28 déc. 2023
Anthony, it's great to hear that you had a positive experience at DoubleTree by Hilton Downtown Wilmington-Legal District. We value your feedback and hope to have the pleasure of your company again in the future. Safe travels!
10/10 Excellent
Faith
17 déc. 2023
Faith
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 13 janv. 2024
Thank you for the perfect rating, Faith!We are very pleased to hear that you had a wonderful stay at DoubleTree by Hilton Downtown Wilmington-Legal District. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!
4/10 Médiocre
Toni
13 déc. 2023
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Toni
Séjour de 2 nuits en décembre 2023
Réponse de Customer Service le 15 déc. 2023
We appreciate you sharing your concerns with us, Toni.We regret to hear that you were dissatisfied with your recent visit. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.
10/10 Excellent
Angelina
10 déc. 2023
Angelina
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 11 déc. 2023
Angelina, it's wonderful to hear that you had a great stay at DoubleTree by Hilton Downtown Wilmington-Legal District. We strive to create a memorable experience for each of our guests. We appreciate your rating and are looking forward to your next visit.
10/10 Excellent
Dina
Voyage d’affaires
8 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dina
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 9 déc. 2023
Thank you for the great rating, Dina!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at DoubleTree by Hilton Downtown Wilmington-Legal District! We hope you plan on staying with us again soon!We're looking forward to your next visit!
10/10 Excellent
Anika, iselin
26 nov. 2023
Anika
Séjour de 1 nuit en novembre 2023
Réponse de Customer Service le 16 déc. 2023
Anika, it's wonderful to hear you had a top-notch experience at DoubleTree by Hilton Downtown Wilmington-Legal District. We look forward to hosting you again in the future. Your delightful rating is much appreciated by our team.
10/10 Excellent
corrie
26 nov. 2023
corrie
Séjour de 2 nuits en novembre 2023
Réponse de Customer Service le 16 déc. 2023
Thanks for sharing this perfect rating, Corrie!We're thrilled to hear you enjoyed your stay at DoubleTree by Hilton Downtown Wilmington-Legal District! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!
10/10 Excellent
Paul
Voyage en groupe
20 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Paul
Séjour de 1 nuit en novembre 2023
Réponse de Customer Service le 20 nov. 2023
Paul, it warms our hearts to see such complimentary words about your stay at the DoubleTree by Hilton Downtown Wilmington-Legal District. It's thrilling to know our prime location, service, and comfort left a superb mark on you. We can't wait to welcome you back for another standout experience!
4/10 Médiocre
Susan
Voyage en groupe
15 nov. 2023
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Susan
Séjour de 1 nuit en novembre 2023
Réponse de Customer Service le 16 nov. 2023
Susan, it's evident that your recent stay didn't meet your expectations and for that, we're truly sorry. It's disheartening to hear about the issues in your room, especially regarding noise disruption during your stay. Our team members strive to provide an enjoyable environment for our guests and it's regrettable to know we missed the mark this time.Additionally, we regret hearing that the breakfast experience and the lack of our signature hot cookies detracted from your overall impression. We're appreciative of your praise for our team's friendliness and we're focused on improving areas highlighted in your feedback. The issues you experienced are certainly not indicative of the high standards we aim to uphold. It is our sincere hope that you will allow us another chance to host you, as we're committed to delivering an improved experience.
10/10 Excellent
LYNNWOOD
14 nov. 2023
LYNNWOOD
Séjour de 1 nuit en novembre 2023
Réponse de Customer Service le 5 déc. 2023
Lynnwood, thank you for this positive rating of DoubleTree by Hilton Downtown Wilmington-Legal District. It's great to know you had a wonderful experience. We hope to welcome you back in the future.
4/10 Médiocre
Aizhan
Voyage en famille
12 nov. 2023
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Aizhan
Séjour de 1 nuit en novembre 2023
Réponse de Customer Service le 13 nov. 2023
Aizhan, it's unfortunate to hear that your stay didn't live up to your expectations. We understand how you found certain aspects of the property not to your liking and the unavailability of a pool for your kids was disappointing. It's reassuring to know you appreciated the efforts of our team to be accommodating and the cleanliness of your room. Your feedback is valuable as we constantly strive to improve guests' experiences. We hope for a chance to change your opinion on a future visit.
8/10 Bien
Gracie
Voyage d’affaires
4 nov. 2023
Les points faibles : Personnel et service et confort de la chambre
Food and Beverage
Gracie
Séjour de 1 nuit en novembre 2023
Réponse de Customer Service le 6 nov. 2023
Gracie, thank you for taking the time to share your feedback about your dining experiences with us. We're sorry to learn they fell short of your expectations. We strive to provide a diverse and high-quality selection of food and beverages, and greatly value input like yours which helps us to focus on areas for improvement. We also understand your concern about the omelette station and rest assured, we have shared this feedback with our kitchen team for review. Despite these aspects, we hope you found other elements of your stay at the DoubleTree by Hilton Downtown Wilmington-Legal District to be enjoyable. We look forward to the opportunity to better serve you in the future.
10/10 Excellent
Jason
3 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jason
Séjour de 1 nuit en octobre 2023
Réponse de Customer Service le 3 nov. 2023
Jason, it's great to hear that at the DoubleTree by Hilton Downtown Wilmington-Legal District, we were able to promptly address the issue you faced and move you to a different room. It's our priority to provide the best experience for our guests. We appreciate your positive feedback and look forward to welcoming you back soon.
10/10 Excellent
Audrey
30 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Audrey
Séjour de 1 nuit en octobre 2023
Réponse de Customer Service le 31 oct. 2023
Audrey, it's uplifting to see you had a pleasurable stay at the DoubleTree by Hilton Downtown Wilmington-Legal District. We appreciate your concise feedback and look forward to welcoming you back in the near future.
10/10 Excellent
Van Buren, Chester
30 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Van Buren
Séjour de 1 nuit en octobre 2023
Réponse de Customer Service le 31 oct. 2023
Van, thank you for your kind words for DoubleTree by Hilton Downtown Wilmington-Legal District. We're pleased to hear you enjoyed the peacefulness and cleanliness of our establishment. We look forward to welcoming you back.
2/10 Horrible
Angela
29 oct. 2023
Angela
Séjour de 2 nuits en octobre 2023
Réponse de Customer Service le 19 nov. 2023
Thank you for sharing your feedback, Angela.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.
10/10 Excellent
Joseph
29 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Joseph
Séjour de 1 nuit en octobre 2023
Réponse de Customer Service le 30 oct. 2023
Thank you for the fantastic rating, Joseph!We strive to make all of our guests feel welcome and relaxed during their time at DoubleTree by Hilton Downtown Wilmington-Legal District! We can't wait to see you again soon.
10/10 Excellent
kristine
Voyage en famille
27 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
kristine
Séjour de 2 nuits en octobre 2023
Réponse de Customer Service le 29 oct. 2023
Kristine, it's fantastic to know you found DoubleTree by Hilton Downtown Wilmington-Legal District to your liking. We appreciate your patience with respect to the towel situation during your stay. Thank you for bringing this to our attention and we assure you steps have been taken to ensure every guests' requests are promptly handled by our team members. We hope to welcome you back for an even better experience in the future.
8/10 Bien
John
20 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
John
Séjour de 2 nuits en octobre 2023
Réponse de Customer Service le 20 oct. 2023
John, it's great to hear that you enjoyed the warm DoubleTree by Hilton Downtown Wilmington-Legal District welcome and made good use of our concierge bar privileges. We're glad you had such a positive experience. We hope your travels bring you back our way soon!
6/10 Satisfaisant
chris
16 oct. 2023
Les points forts : Personnel et service
Les points faibles : Propreté
chris
Séjour de 2 nuits en octobre 2023
Réponse de Customer Service le 17 oct. 2023
Chris, we are genuinely sorry to read that your recent stay fell short of your expectations due to concerns regarding cleanliness. We take these matters very seriously and your feedback has been communicated to our housekeeping team. We continuously strive to improve and your comments will guide us in this process. Rest assured we aim to provide a better experience for future visits.
2/10 Horrible
Racheal
15 oct. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Racheal
Réponse de Customer Service le 16 oct. 2023
Racheal, your feedback is important to us and we're concerned to hear about your experience. Addressing the condition of the building, rest assured we actively aim to maintain our facilities, to provide a clean and comfortable environment for our guests. It's unfortunate to hear the timing of our team members' routine didn't align with your schedule. We also acknowledge that parking can sometimes be less than straightforward, and we are continuously working towards improvement in these areas. Your feedback is instrumental in this process, and we do hope you consider giving us another try.
6/10 Satisfaisant
Adelaida Juguilon
Voyage en famille
14 oct. 2023
Les points faibles : Propreté
Adelaida Juguilon
Séjour de 3 nuits en octobre 2023
Réponse de Customer Service le 15 oct. 2023
Adelaida, thank you for taking the time to share your experience. It sounds like there were a few aspects that did not meet your expectations, for which we apologize. We acknowledge your concerns about the unavailability of some amenities as well as the overall room and linen freshness. At the same time, we are pleased you found our team members to be friendly, courteous, and warm. Your input is valuable, and we'll ensure feedback like yours is part of our ongoing improvements to enhance guest satisfaction.
6/10 Satisfaisant
DeVon
Voyage d’affaires
9 oct. 2023
It’s Ok
DeVon
Séjour de 1 nuit en octobre 2023
Réponse de Customer Service le 10 oct. 2023
DeVon, thank you for taking the time to share your experience. It's unfortunate to hear there were some miscommunications during your stay. Please be assured that the convenience of our guests is of utmost priority. Your remarks provide valuable insight for our team to better enhance our guest communication. We hope for another opportunity to serve you better in the future.
6/10 Satisfaisant
Susan
9 oct. 2023
Les points forts : Personnel et service
Les points faibles : Propreté
Susan
Séjour de 1 nuit en octobre 2023
Réponse de Customer Service le 10 oct. 2023
Susan, thank you for taking the time to rate your stay at DoubleTree by Hilton Downtown Wilmington-Legal District. As we strive for excellence, we appreciate all feedback, which helps us better understand our guest's experiences. We welcome the opportunity to make your next stay a 5-star experience.
8/10 Bien
John
9 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
John
Séjour de 1 nuit en septembre 2023
Réponse de Customer Service le 9 oct. 2023
John, we're thrilled to learn that you enjoyed the strategic positioning of DoubleTree by Hilton Downtown Wilmington-Legal District, which brought convenience to your stay. We aim to make our guests' journey as comfortable as possible. We look forward to welcoming you back during your next trip!
8/10 Bien
Rickey
8 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rickey
Séjour de 2 nuits en octobre 2023
Réponse de Customer Service le 9 oct. 2023
Rickey, it's fantastic to see your high rating for the DoubleTree by Hilton Downtown Wilmington-Legal District. We trust your visit was enjoyable and we look forward to your next stay with us.
6/10 Satisfaisant
Christie, Pottstown
8 oct. 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Christie
Séjour de 1 nuit en octobre 2023
Réponse de Pete le 9 oct. 2023
Christie, we see that you've left a mid-range rating. We'd be eager to hear additional feedback on your stay. Please feel free to contact the hotel directly with any comments so that we can better understand your experience. We strive to provide exceptional experiences for all our guests and your insights will be beneficial. Thank you for your rating.
2/10 Horrible
Alison
8 oct. 2023
Alison
Séjour de 1 nuit en octobre 2023
Réponse de Customer Service le 28 oct. 2023
We appreciate the feedback, Alison.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.
10/10 Excellent
Kendra
Voyage en famille
8 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kendra
Séjour de 1 nuit en octobre 2023
Réponse de Customer Service le 8 oct. 2023
Kendra, it's delightful to hear how much you appreciated the warm welcome provided by our team at DoubleTree by Hilton Downtown Wilmington-Legal District. We're glad every interaction left a positive impression! Your kind words are greatly appreciated and we can't wait to look forward to serving you again.
10/10 Excellent
Anne
7 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Exceptionally friendly and customer oriented
Anne
Séjour de 1 nuit en octobre 2023
Réponse de Customer Service le 8 oct. 2023
Thanks for the outstanding rating, Anne!We're delighted your time at DoubleTree by Hilton Downtown Wilmington-Legal District was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.
6/10 Satisfaisant
Ebony
6 oct. 2023
Les points faibles : Propreté
Ebony
Séjour de 1 nuit en septembre 2023
Réponse de Customer Service le 8 oct. 2023
We appreciate you taking the time to leave us this feedback, Ebony.We regret that you had such difficulty during your time with us. We strive to offer quality service and comfort for our guests and it's unfortunate your room wasn't cleaned to the high standards we aspire to provide. We'll be sure to address your feedback with our team moving forward.We do hope you allow us to host you again soon so we can share a more positive experience with you.
8/10 Bien
Terry
Voyage en groupe
5 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Terry
Séjour de 1 nuit en octobre 2023
Réponse de Pete le 5 oct. 2023
Thank You for the wonderful review. I will make sure I share your comments with the staff at the next employee Luncheon!
8/10 Bien
Mary Louise
1 oct. 2023
Mary Louise
Séjour de 1 nuit en septembre 2023
Réponse de Customer Service le 21 oct. 2023
Thank you for sharing your thoughts with us, Mary!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to DoubleTree by Hilton Downtown Wilmington-Legal District. Thank you and have a lovely day!
4/10 Médiocre
Kimberly
Voyage d’affaires
30 sept. 2023
Les points forts : Personnel et service
Les points faibles : Propreté et confort de la chambre
Meh…
Kimberly
Séjour de 1 nuit en septembre 2023
Réponse de Customer Service le 30 sept. 2023
My sincere apologies for the odor of the cleaning solution. Rest assured I have shared your comments with my Housekeeping Manager for her corrective action. We do not use Fabulous for a cleaning solution. We use a product from Eco Lab. Again my sincere apologiesThanksPete BauchleGeneral Manager
6/10 Satisfaisant
Alejandro
28 sept. 2023
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Alejandro
Séjour de 1 nuit en septembre 2023
Réponse de Customer Service le 30 sept. 2023
Thank you for sharing your feedback, Alejandro.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.
8/10 Bien
David
22 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice staff
David
Séjour de 1 nuit en septembre 2023
Réponse de Customer Service le 24 sept. 2023
David, it's wonderful to hear that your stay at the DoubleTree by Hilton Downtown Wilmington-Legal District was largely positive. We're thrilled you appreciated the warm and attentive service provided by our front desk team member. She's indeed a delightful part of our team. Your mention of the nearby attractions and the hotel's proximity to various city amenities paints a vivid picture. We trust our future guests will find your review helpful. Thank you for sharing your experience, and we hope to welcome you back in the future.
8/10 Bien
Thomas
Voyage d’affaires
13 sept. 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Thomas
Séjour de 1 nuit en septembre 2023
Réponse de Customer Service le 14 sept. 2023
Thomas, thank you for your feedback regarding your stay at DoubleTree by Hilton Downtown Wilmington-Legal District. We're glad to know that you found our location handy. We hope to welcome you back soon for another pleasant experience.