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Avis sur Mercure Leeds Parkway Hotel

3 out of 5
Mercure Leeds Parkway Hotel
Otley Road, Leeds, England

Avis

7,2

Bien

Note des voyageurs de 10 (Excellent), d’après 128 avis sur 619." "
Note des voyageurs de 8 (Bien), d’après 236 avis sur 619." "
Note des voyageurs de 6 (Satisfaisant), d’après 157 avis sur 619." "
Note des voyageurs de 4 (Médiocre), d’après 53 avis sur 619." "
Note des voyageurs de 2 (Horrible), d’après 45 avis sur 619." "

7,4/10

Propreté

7,8/10

Personnel et service

6,8/10

Équipements

6,8/10

Infrastructures et conditions de l’hébergement

6,2/10

Écoresponsabilité

Avis

8/10 Bien

claudio

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
good hotel
Ideal for one night
Réponse de Stewart Woodeson le 7 avr. 2016
Thank you for taking the time to make me aware of your experience whilst staying with us at the Mercure Leeds Parkway Hotel. It is always a pleasure to receive positive feedback and I shall be very pleased to share your comments with our team at this morning’s operations meeting.

8/10 Bien

Vincent, Nord de France

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Au calme et confortable
A 10 minutes en taxi (12,5£ avec la société de taxi Arrow) de l'aéroport. Belle piscine. Chambre spacieuse et confortable. sdb avec baignoire et robinetterie vétuste. Pour cette gamme d'hotel, on s'attend à mieux. Restaurant avec un assez bon rapport qualité/prix (pour l'Angleterre). Petit déjeuner totalement british. Situé au calme dans la verdure.

8/10 Bien

Laurent, France

Les points forts : Personnel et service et confort de la chambre
Emplacement exceptionnel
Emplacement exceptionnel

8/10 Bien

Nicolas B, Strasbourg

Les points forts : Propreté, personnel et service, confort de la chambre
Pratique pour un vol le matin
Emplacement très pratique pour un vol tôt à LBA. Pour le reste hôtel tout à fait correct

8/10 Bien

BUFFELS, LILLE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bel hôtel personnel très sympathique un peu loin du centre

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service

8/10 Bien

FILLION

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon rapport qualité / prix
Grande maison typique, dans un cadre champêtre. Trés bien entretenu. A recommander

8/10 Bien

D

Séjour de 1 nuit en août 2021
Réponse de Mercure Leeds Parkway le 7 févr. 2022
Thank you for taking time to review your recent stay with us. We appreciate all the feedback that we receive. We are pleased to hear you enjoyed your stay and look forward to welcoming you back soon.

10/10 Excellent

H b

Séjour de 1 nuit en janvier 2022
Réponse de Mercure Leeds Parkway le 14 janv. 2022
Thank you for taking time to review your recent stay with us. We appreciate all the feedback that we receive. We are pleased to hear you enjoyed your stay and look forward to welcoming you back soon.

10/10 Excellent

Gareth

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Welcoming
Welcoming staff and a lovely environment to be in.
Séjour de 1 nuit en décembre 2021
Réponse de Mercure Leeds Parkway le 5 janv. 2022
Thank you for taking time to review your recent stay with us. We appreciate all the feedback that we receive. We are pleased to hear you enjoyed your stay and look forward to welcoming you back soon.

8/10 Bien

stef

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2021
Réponse de Mercure Leeds Parkway le 14 janv. 2022
Thank you for taking time to review your recent stay with us. We appreciate all the feedback that we receive. We are pleased to hear you enjoyed your stay and look forward to welcoming you back soon.

8/10 Bien

James

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en décembre 2021
Réponse de Mercure Leeds Parkway le 14 janv. 2022
Thank you for taking time to review your recent stay with us. We appreciate all the feedback that we receive. We are pleased to hear you enjoyed your stay and look forward to welcoming you back soon.

10/10 Excellent

Paul

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Spacious room
Lovely hotel, convenient location, good fitness centre and spacious room
Séjour de 2 nuits en décembre 2021
Réponse de Mercure Leeds Parkway le 5 janv. 2022
Thank you for taking time to review your recent stay with us. We appreciate all the feedback that we receive. We are pleased to hear you enjoyed your stay and look forward to welcoming you back soon.

10/10 Excellent

Kayleigh

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We used the hotel to stay in Leeds for our Christmas party, it was easy to find and the room was really nice
Séjour de 1 nuit en décembre 2021
Réponse de Mercure Leeds Parkway le 5 janv. 2022
Thank you for taking time to review your recent stay with us. We appreciate all the feedback that we receive. We are pleased to hear you enjoyed your stay and look forward to welcoming you back soon.

8/10 Bien

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Restful and Peaceful stopping place
This hotel was a very useful place for our stay, one downside was the extra we paid for breakfast (£11 each). We found a PH nearby that served all-day breakfast at an affordable price. The room size and its amenties was good. Glass shower door of our ensuite was stiff to close and felt we we going to break it each time we used it. Otherwise, everything else was okay.
Séjour de 3 nuits en décembre 2021
Réponse de Mercure Leeds Parkway le 14 janv. 2022
Thank you for taking time to review your recent stay with us. We appreciate your feedback and will pass it on to the relevant department for prompt improvement. We hope that you will give us a chance to serve you again in the future.

6/10 Satisfaisant

Voyageur vérifié

Séjour de 3 nuits en décembre 2021
Réponse de Mercure Leeds Parkway le 14 janv. 2022
Thank you for taking time to review your recent stay with us. We appreciate your feedback and will pass it on to the relevant department for prompt improvement. We hope that you will give us a chance to serve you again in the future.

10/10 Excellent

B

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The surroundings are so beautiful and felt your were away in the countryside.
Séjour de 1 nuit en décembre 2021
Réponse de Mercure Leeds Parkway le 5 janv. 2022
Thank you for taking time to review your recent stay with us. We appreciate all the feedback that we receive. We are pleased to hear you enjoyed your stay and look forward to welcoming you back soon.

10/10 Excellent

Andrew

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved it
Séjour de 1 nuit en décembre 2021
Réponse de Mercure Leeds Parkway le 5 janv. 2022
Thank you for taking time to review your recent stay with us. We appreciate all the feedback that we receive. We are pleased to hear you enjoyed your stay and look forward to welcoming you back soon.

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Disappointing stay needs much improvement
Very outdated hotel, needs a lot of attention! Wasn’t clean with the counters and remote control sticky !! 😵‍💫 Very loud guests, and hallways are used as a running track for people ! The lift mechanics were very loud when In use making it hard to sleep especially on the top floor as people come and go ! Guests not wearing masks (when now mandatory) and they weren’t asked to do so either … Really disappointed in the hotel given it’s brand and any I have stayed At before have been great this one was far from decent - stay at a premier inn ! Better value and cleanliness !! And welcoming !
Séjour de 1 nuit en décembre 2021
Réponse de Mercure Leeds Parkway le 14 janv. 2022
Thank you for taking time to review your recent stay with us. We are disappointed to hear about your recent stay not being pleasant and would appreciate talking to your more about your experience whilst staying with us. Please feel free to contact the General Manager K. Arora

10/10 Excellent

sara

Séjour de 1 nuit en décembre 2021

6/10 Satisfaisant

neil

Voyage en couple
Les points forts : Personnel et service et équipements
the rooms need a bit of attention(paintwork and wood surround)but overall quite a nice room.really nice bed.
Séjour de 1 nuit en décembre 2021
Réponse de Mercure Leeds Parkway le 14 janv. 2022
Thank you for taking time to review your recent stay with us. We are disappointed to hear about your recent stay not being pleasant and would appreciate talking to your more about your experience whilst staying with us. Please feel free to contact the General Manager K. Arora

10/10 Excellent

Janan

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good place
Séjour de 1 nuit en novembre 2021
Réponse de Mercure Leeds Parkway le 18 janv. 2022
Thank you for taking time to review your recent stay with us. We appreciate all the feedback that we receive. We are pleased to hear you enjoyed your stay and look forward to welcoming you back soon.

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Terrible stay, booking screwed up, rooms allocated to two guests at same time, room leaking water from the ceiling, toilet not flushing and bathroom dirty. Other than that is was lovely.......staff tried to sort all issues out but despite their friendly nature you can't polish a turd and this hotel desperately needs refurbishment.
Séjour de 2 nuits en novembre 2021

2/10 Horrible

Ian

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Don't do it
Hole in Bath, room filthy, cob webs, absolutely disgusting. Doorway into the next room so they could come and go into our room.
Séjour de 1 nuit en novembre 2021

6/10 Satisfaisant

Alasdair

Les points forts : Personnel et service et équipements
Séjour de 2 nuits en novembre 2021

2/10 Horrible

Gaurav

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2021

10/10 Excellent

Michael C

Les points forts : Personnel et service
Séjour de 1 nuit en novembre 2021

2/10 Horrible

Austine

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Room and corridor filled with mold
This is one of the worst experience of a hotel that I've had for a long time. My wife couldn't breath due to the overly strong smell of mold in the room, it was overpowering. We got another room, it did not have the same terrible smell of mold, but it was also mot a pleasant one either. Even the pictures along the corridor was filked with damp and mold, unbelievable.
Séjour de 1 nuit en octobre 2021

10/10 Excellent

Lisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel
Stayed 1 night. Smooth check in. Lovely hotel. Room was fine, clean and comfortable. Would stay here afain if in the area
Séjour de 1 nuit en novembre 2021

6/10 Satisfaisant

ANIL

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Needs refurbishment.
Stayed in Room 422. Bed was comfortable and slept well until the fire alarm went off at 5.30am!!! Rest of furniture in the room was very dated and scuffed. Lamps in room all lose and may be a risk of falling off. Shower was absolutely terrible and dribbled out at very low pressure and if you had a bath it would take ages to fill it.... so didn’t bother. Toilet wouldn’t flush properly. Something was clearly wrong with plumbing as each time you turned on hot taps lots of noise and then water would spit out and then reduce to a trickle. Booking in and checking out was nice and quick. Staff were polite. It’s not a hotel I would stay in again as it’s so dated and clearly needs a refurbishment.
Séjour de 1 nuit en novembre 2021

8/10 Bien

Camilla

Voyage en famille
Les points forts : Équipements
Les points faibles : Infrastructures et conditions de l’hébergement
It was a convenient location for visiting our daughter in Leeds and we were able to make use of the gym and pool. The hotel itself was tired and in need of updating but we had a good stay there.
Séjour de 1 nuit en octobre 2021

8/10 Bien

Haruna

Séjour de 1 nuit en octobre 2021

8/10 Bien

Anne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
⭐️⭐️⭐️⭐️⭐️
All Good
Séjour de 2 nuits en octobre 2021

6/10 Satisfaisant

Derek

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Said 1 double 2 singles , got 1 double sofa bed . So I child had to sleep in with mum .
Séjour de 1 nuit en octobre 2021

4/10 Médiocre

Lom

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Cleanliness is an issue here.
Room was not well maintained with broken light switch and gaffa tape on the heat towel rail securing the electrical wiring. Broken shower head and also spiderwebs in the mens changing room in the Spa area. Had to sift through the plates and bowls during breakfast as majority of them were dirty - some filthy. Cups also with some having the distinctive "coffee ring" on the inside. Leads me to believe the dishwasher is not very good and the staff don't check or clean plates/ tableware. Cooked breakfast was (once I found a clean plate). Not going to talk about the cold breakfast.. Also booked for a family room (1 doible, 2 singles) and got only a double bed with a single fold out bed. Not impressed. Although was told by Staff that This is Hotels.com/ fault as they do not have such a room? Anyway, not going to blame the reception staff - not theif fault and they were very helpful and tried to resolve the issue as best they could.
Séjour de 2 nuits en octobre 2021

2/10 Horrible

richard

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2021

8/10 Bien

Shani

Les points forts : Personnel et service
Mercure with a charming bar
Was a bit apprehensive after reading cleanliness related poor reviews. Our room was clean once we got in ( had to try a couple of cards before being let in by someone with a master key). Bar is charming. Staff friendly and the recommendation for a nearby Italian restaurant was excellent.
Séjour de 1 nuit en octobre 2021

10/10 Excellent

Brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2021

8/10 Bien

Harry

Séjour de 1 nuit en octobre 2021

2/10 Horrible

peter

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Disgusting companies hotels .com & Mercure
What a shambolic unorganised pxxs up.in a brewery both the hotel company and hotels .com run. It was impossible for me to speak to anyone for a whole week prior to my visit, either from the hotel company or hotels .com . Their customer service is non existent and their contact numbers a total waste of time. I was visiting Leeds to see a girlfriend who had to cancel due to a client of hers being infected with Covid 19 , my attempts to speak to someone and cancel my booking where unbelievable, I tried for a week to contact both the hotel and hotels.com to no avail. I shall never use either of these companies ever again
Séjour de 1 nuit en octobre 2021

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, confort de la chambre
Awful, avoid at all costs!
Séjour de 1 nuit en octobre 2021

4/10 Médiocre

Stephen

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cleanliness in room not great. Cup left over from previous visitors covered with coffee. Our room was not attended to. Only small double bed as opposed to King size. Privacy appalling! We could hear everything in the next rooms. We could see close into our neighbors' rooms. Our room was adjacent to public space. Shower not high enough up on wall.
Séjour de 2 nuits en octobre 2021

8/10 Bien

Christopher

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2021

4/10 Médiocre

Luke

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Just A Roof Over Our Heads, And Barely That
We were staying for a wedding at another nearby venue. I attempted to contact the hotel about early check in ahead of time, but got no response. When we arrived parking was plentiful and reception were helpful and took our bags and held them safely until we arrived back to check in later that night. On getting to the room it was shabby and run down. There were holes in the ceiling (from previous light fittings or similar), dead bugs in the bathroom and excrement left in the toilet. The window was open so the room was very cold. Despite turning off all taps there was the constant sound of dripping water from the bathroom pipes, and loud noises outside meant we did not get a comfortable nights sleep. On check out I was told there was a 2 pence amount outstanding on the room (despite it being fully paid in advance via Hotels.com). They seemed to think they were doing me a favour by not charging this. It took a lot of willpower not to complain there and then, but at that point I just wanted to leave as quickly as possible. All in all a disappointing experience. We only needed a roof over our heads for a night, and the hotel did provide this; but in reality it was this and not much more.
Séjour de 1 nuit en octobre 2021

6/10 Satisfaisant

Kevin

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
A tired hotel but great location and staff
Previous reviews refer to the hotel as being dirty, I'm not sure this is necessarily the case, I think it is more that the hotel is starting to look very tired and in need of some TLC. We stay in the dog friendly rooms which perhaps are more worn than others. the location is however great (particularly with a dog) and I cannot fault how friendly the staff were. The breakfast roll and pastry we had were also very good (I had to volunteer to pay for these when I checked out otherwise they would have been FOC).
Séjour de 1 nuit en octobre 2021

6/10 Satisfaisant

Paul

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Friendly staff but needs improvement
Staff friendly, welcoming checking and hotel OK for price. 2 night stay and no attention to my room when I was away during the day meant no bed made, no coffee replenishment. Not fussed about bed but had to go to reception for coffee, sent to bar and they had to scrabble to find some and could only give me 1 milk stick as that's all they had. Sorry to see breakfast served under a heat lamp in this day and age. Must add to wastage and food quality is poor from this. Possibly they feel this is quickest as near airport but I would rather wait and not have my eggs solidified under a lamp and inedible black pudding turned to ice hockey pucks. Ate in both nights and was good but each time the order missed out on something which I admit I did not raise as I couldn't be bothered. Cheap and possibly what you get for the money but next time I'll pay a bit more elsewhere.
Séjour de 2 nuits en septembre 2021

8/10 Bien

Jon

Les points forts : Confort de la chambre
Pleasant stay
Great location but room very tired and stains on carpet and chair. Good breakfast but limited fruit and juices available. No morning newspaper service. Staff very good and courteous.
Séjour de 1 nuit en octobre 2021

8/10 Bien

Jean

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Birthday weekend 24/0/21
Room was nice and clean with a view over garden and woods beyond. Used the steam room jacuzzi and pool which was nice and relaxing. I was worried after booking because of negative reviews but was happy with room and facilities. Used Tesco vouchers and would stay again
Séjour de 2 nuits en septembre 2021

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Poor standard of cleaning, very tired room
Reception staff very welcoming, but let down by very tired room. Stains on floor, hair on bathroom floor & in plughole, splashes up wall by toilet not cleaned obviously. TV not working properly - overall very disappointing standard
Séjour de 1 nuit en septembre 2021