Terrasse/Patio

Avis sur NH Collection Wien Zentrum

4 out of 5
NH Collection Wien Zentrum
Mariahilfer Strasse 78, Vienna, Vienna

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 254 avis sur 409." "
Note des voyageurs de 8 (Bien), d’après 126 avis sur 409." "
Note des voyageurs de 6 (Satisfaisant), d’après 19 avis sur 409." "
Note des voyageurs de 4 (Médiocre), d’après 7 avis sur 409." "
Note des voyageurs de 2 (Horrible), d’après 3 avis sur 409." "

9,2/10

Propreté

9,2/10

Personnel et service

8,2/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

8/10 Bien

José Luis

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Situe sur un passage piéton assez occupée- acces limité du transport
Séjour de 3 nuits en septembre 2023
Réponse de N. Hamel/ General Manager le 28 sept. 2023
Dear José Luis,We want to thank you very much for having chosen our nh Collection Wien Zentrum for your stay in Vienna and we are glad to read that you enjoyed your time with us in general.Indeed, due to our location directly in the center of the City of Vienna and at the largest shopping street of Austria, Mariahilferstraße, the traffic & transport situation might be limited to provide the inhabitants and all tourists the best possible comfort to start exploring the City.It would be our pleasure to welcome you again and till then we remainwith best regards,

8/10 Bien

benjamin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bien
Chambre agréable et très spacieuse, mais lit un peu durs. Couloirs tres laids. Petit déjeuner au choix assez limité mais ok.
Séjour de 1 nuit en juin 2023
Réponse de Tomas Mojzis, Rooms Division Manager le 19 juin 2023
Dear Mr. Benjamin,thank you very much for taking your time to provide feedback.We highly appreciate that your particularly mentioned the spacious rooms.Your constructive feedback about the hallways and corridors will help us to improve.It was a pleasure for us to be your host and we are looking forward to welcome you back again soon.With best regards

8/10 Bien

Catherine

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Petit-déjeuner varié, avec des produits de qualité. Emplacement parfait. Chambre spacieuse et bien aménagée. Amabilité et efficacité du personnel à la réception et au restaurant pour le petit-déjeuner.
Réponse de Tomas Mojzis, Rooms Division Manager le 27 déc. 2022
Dear Catherine,thank you very much for taking your time to provide feedback.We are glad to read about your very nice stay in our hotel and we appreciate a lot your lovely comment regarding the breakfast, the location, the spacious rooms and of course regarding the friendliness of our employees.It was a pleasure for us to be your host and we are looking forward to welcome you back again soon.With best regards

8/10 Bien

Prince

Séjour de 1 nuit en novembre 2022
Réponse de Tomas Mojzis, Rooms Division Manager le 17 nov. 2022
Dear Prince,thank you for your feedback.We are glad that we could provide a very nice stay in our hotel and we are looking forward to welcome you back again soon.With best regards

8/10 Bien

Christophe

Les points faibles : Confort de la chambre
Bof
Bien situé mais lits et oreillers à changer (matelas trop durs et oreillers trop mous). Staff pas super friendly et beaucoup de bazar dans les couloirs (voir la photo à côté de notre porte)
Séjour de 2 nuits en août 2021
Réponse de Tomas Mojzis Front Office Manager le 17 août 2021
Dear Christophe, thank you very much for taking your time to provide feedback. We regret that we could not satisfy your sleep with our own "NH SLEEP BETTER" mattresses. Please accept my sincerely apologize for the situation on the front of your door. I will forward your comment to our housekeeping manager. Hopefully we can welcome you back again in the near future. With best regards Tomas Mojzis Front Office Manager

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en août 2020
Réponse de S. ten Wolde, afom le 19 sept. 2020
Dear Anonymous, thank you for taking the time to write feedback about your stay. I am happy to see you really enjoyed your time with us. Kind regards, S. ten Wolde, assistant front office manager

10/10 Excellent

Nuta

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Right in the shopping main area
Even if right after the Covid lock down, the hotel was ready and welcoming.
Séjour de 1 nuit en juin 2020
Réponse de Front Office Manager le 19 juin 2020
Dear Nuta, thank you very much for taking your time to provide feedback. We are glad that your stay was extraordinary even in these times. We appreciate a lot your lovely comment and we are looking forward to welcome you back in the near future. With best regards Front Office Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en septembre 2019
Réponse de AFOM le 23 sept. 2019
Dear Anonymous, thank you for taking the time to provide feedback on our property. I am happy to see you enjoyed your stay with us and rate us with a ten. We hope to see you back qwith us again soon. Kind regards, Saskia ten Wolde, assistant front office manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Belle chambre spacieuse, personnel compétent, possibilité d'acheter les billets pour des visites.
Séjour de 3 nuits en mai 2019
Réponse de Tomas Mojzis; Assistant Front Office Manager le 3 juin 2019
Dear Anonymous, thank you very much for taking your time to provide feedback. I am delighted you had a very good stay with us and particularly mention the high level of service, the location and our spacious rooms. Looking forward to welcoming you back soon again. With best regards, Tomas Mojzis Assistant Front Office Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect stay!
Close to underground station, historical centre accessible by foot, clean and big rooms, kind receptionists!
Séjour de 3 nuits en mai 2019
Réponse de Tomas Mojzis/Assistant Front Office Manager le 11 mai 2019
Dear anonymous, thank you very much for taking your time to provide feedback. I am happy to hear you had a nice stay at the NH Collection Wien Zentrum. Our boutique hotel with 73 rooms is located on Mariahilfer Straße, one of Europe's largest shopping boulevards. Directly in front of the property is the entrace the subway U3, connecting you to anywhere in town as well as to the airport. In the surrounding area you will also find many trendy bars and a vast variety of restaurants. On your way to the historic center, which is a comfortable stroll away, you will come across Spittelberg, Museumsquartier and Hofburg. The spacious rooms, in which the sleeping and sitting area is separated by a swiveling TV wall, feature a rain effect shower with vigorating amenities, complimentary Nespresso machine and kettle with a selection of tea, as well as our custom made NH Sleep Better beds with pillow selection. In the morning then, the rich breakfast buffet offers a large variety of fresh and local produce, like honey from our own bees. Egg dishes are individually made to your wishes. Enjoy a glass of fresh orange juice or champagne and start the new day with a breathtaking view over Vienna's skyline. Each and every employee is passionate about being a host, reassuring your city trip will be extraordinary. I am looking forward to welcoming you back again soon. Best wishes, Tomas Mojzis Assistant Front Office Manager

10/10 Excellent

STEPHANE, Beauvais

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hôtel bien placé , chambre grande , moderne et propre . Personnel sympathique , petit déjeuner super
Séjour de 3 nuits en mars 2019
Réponse de Tomas Mojzis; Assistant Front Office Manager le 6 avr. 2019
Dear Stephane, thank you very much for taking your time to provide feedback. I am happy you had an excellent stay with us and particularly mention the level of friendliness and cleanliness. Looking forward to be your host in the future, I wish you all the best,

4/10 Médiocre

Voyageur vérifié

Les points forts : Confort de la chambre
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A éviter!!
Séjour de 3 nuits en août 2018
Réponse de Christian Rothbauer le 19 sept. 2018
Dear guest, I regret not having met your expectiations on this occasion. Please feel free to contact me directly to let me know what we can do better. Best wishes, Christian Rothbauer General Manager

10/10 Excellent

Marc, Montreal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très grande chambre. Facile d’acces par le métro. Un peu loin de la vieille ville (4 stations).
Séjour de 1 nuit en août 2018
Réponse de FOM le 15 août 2018
Dear Marc, thank you very much for taking your time to provide feedback. I am delighted you had a perfect stay with us in Vienna. Looking forward to welcome you again at the NH Collection Wien Zentrum. I wish you all the best, Dorothea Schlögl, Front Office Manager

8/10 Bien

Gilles

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bel hôtel avec petits bémols.
Très bel hôtel. Deux petits problèmes: 1)un bruit fort venait fréquemment d’un renvoi d’eau de l’évier de salle de bain. Le bruit de l’eau qui coule dans les tuyaux de renvoi d’eau. Je devais donc fermer la porte d’en salle de bain la nuit pour dormir. 2) même en fermant l’émission chauffage, la chambre était trop chaude. Je devais dormir les fenêtres ouvertes mais ça restait chaud. Sinon, la chambre était très bien ainsi qu’en l’hotel.
Réponse de Christian Rothbauer le 4 avr. 2018
Dear Gilles, thank you very much for taking your time to provide feedback. I am happy to hear you had a very good stay at the NH Collection Wien Zentrum. Our boutique hotel, which was recently renovated, is located on Mariahilfer Straße, one of Europe's largest shopping boulevards. Directly in front of the property is the entrace the subway U3, connecting you to anywhere in town as well as to the airport. In the surrounding area you will also find many trendy bars and a vast variety of restaurants. On your way to the historic center, which is a comfortable stroll away, you will come across Spittelberg, Museumsquartier and Hofburg. The spacious rooms feature a rain effect shower, complimentary Nespresso machine and kettle with a selection of tea, as well as our custom made NH Sleep Better beds with pillow selection. Please accept my sincere apologies for the noise disturbance and the malfunctining airconditioning. I will have our technician check on it instantly. In the morning then, the rich breakfast buffet offers a large variety of fresh and local produce. Egg dishes are individually made to your wishes. Enjoy a glass of fresh orange juice or champagne and start the new day with a breathtaking view over Vienna's skyline. Each and every employee is passionate about being a host, reassuring your city trip will be extraordinary. I am looking forward to welcoming you back again soon. Best wishes, Christian Rothbauer General Manager

8/10 Bien

CARLOS ALBERTO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en octobre 2017
Dear Carlos Alberto, thank you very much for taking your time to provide feedback. I am happy to hear you had a great stay at the NH Collection Wien Zentrum. Our boutique hotel is located on Mariahilfer Straße, one of Europe's largest shopping boulevards. Directly in front of the property is the entrace the subway U3, connecting you to anywhere in town as well as to the airport. In the surrounding area you will also find many trendy bars and a vast variety of restaurants. On your way to the historic center, which is a comfortable stroll away, you will come across Spittelberg, Museumsquartier and Hofburg. The spacious rooms, like you had, feature swiveling TVs that divide the sleeping and sitting area, rain effect showers, Nespresso machine and kettle with a selection of tea, as well as our custom made NH Sleep Better beds with pillow selection. In the morning, the rich breakfast buffet offers a large variety of fresh and local produce. Egg dishes are individually made to your wishes. Enjoy a glass of fresh orange juice or champagne and start the new day with a breathtaking view over Vienna's skyline. Each and every employee is passionate about being a host, reassuring your and your pet's city trip will be extraordinary. I am looking forward to welcoming you back again soon. Best wishes, Christian Rothbauer General Manager

10/10 Excellent

Danielle, Ajaccio

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel au personnel très accueillant et souriant
Notre séjour fut très agréable et enrichissant. En raison de la situation de l'hôtel, il nous était possible soit de visiter à pieds soit de prendre le métro à 50 m de l'hôtel. La rue Mariahilfe est très centrale et commerçante. Vienne est une ville où l'on ne ressent pas l'insécurité, bien au contraire. Sur le plan culturel, beaucoup de sites et de musées à voir et d'opéra à apprécier. Au niveau gastronomique, les restaurants et cafés offrent des plats à un prix bien plus raisonnable que ceux pratiqués en France, dans un cadre magnifique (ex : Palmenhaus, Grienste, café Sperl, café Central, Helweka, etc. Une journée à Bratislava est fortement conseillée: départ en bateau sur le canal du Danube et retour par le train.
Séjour de 15 nuits en septembre 2017
Réponse de Christian Rothbauer le 10 nov. 2017
Dear Danielle, thank you very much for taking your time to provide feedback. I am delighted to hear you had an excellent stay at the NH Collection Wien Zentrum. Our boutique hotel is located on Mariahilfer Straße, one of Europe's largest shopping boulevards. Directly in front of the property is the entrace the subway U3, connecting you to anywhere in town as well as to the airport. In the surrounding area you will also find many trendy bars and a vast variety of restaurants. On your way to the historic center, which is a comfortable stroll away, you will come across Spittelberg, Museumsquartier and Hofburg. The spacious rooms feature swiveling TVs that divide the sleeping and sitting area, rain effect showers, Nespresso machine and kettle with a selection of tea, as well as our custom made NH Sleep Better beds with pillow selection. In the morning, the rich breakfast buffet offers a large variety of fresh and local produce. Egg dishes are individually made to your wishes. Enjoy a glass of fresh orange juice or champagne and start the new day with a breathtaking view over Vienna's skyline. Each and every employee is passionate about being a host, reassuring your city trip will be extraordinary. I am looking forward to welcoming you back again soon. Best wishes, Christian Rothbauer General Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en septembre 2017
Sehr geehrter Gast, vielen Dank, dass Sie sich Zeit genommen haben uns Feedback zu geben. Es freut mich sehr, dass Sie einen perfekten Aufenthalt in unserem Haus hatten. Das Boutiquehotel NH Collection Wien Zentrum liegt direkt an der Mariahilfer Straße, einer der längsten Shoppingmeilen Europas, welche letztes Jahr in eine Fußgänger/Begegnungszone umgestaltet wurde. Auf dem Weg zum historischen Zentrum finden Sie Sehenswürdigkeiten wie Spittelberg, Museumsquartier und Hofburg. Die großzügigen Zimmer sind in einem klaren, linearen Design gehalten und die drehbare TV-Wand dient als Raumtrenner zwischen Wohn- und Schlafbereich. In den speziell angefertigten NH Sleep Better Betten lässt es sich besonders gut träumen. Nach einer erholsamen Nacht erwartet Sie das reichhaltige Frühstücksbuffet mit einer großen Auswahl an frischen und regionalen Produkten. Genießen Sie ein Glas Sekt und herrlich duftenden Kaffee zusammen mit dem einzigartigen Ausblick über die Wiener Skyline. Jeder einzelne Mitarbeiter ist von Herzen gerne Gastgeber, steht Ihnen jederzeit mit wertvollen Tipps zur Verfügung und nimmt sich gerne Zeit. Natürlich gehört dazu auch die Betreuung vor und nach dem Aufenthalt. Ich hoffe, Sie bald wieder bei uns begrüßen zu dürfen. Alles Gute, Christian Rothbauer General Manager

8/10 Bien

Admira

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en mars 2024
Réponse de Tomas Mojzis, Rooms Division Manager le 27 mars 2024
Dear Admira,thank you very much for taking your time to share your rating with us.It was a pleasure for us to be your host and we are looking forward to welcome you back again soon.With best wishes

10/10 Excellent

maria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very Close to underground and Silent and nice
Séjour de 4 nuits en mars 2024
Réponse de Tomas Mojzis, Rooms Division Manager le 17 mars 2024
Dear Maria,thank you very much for taking your time to provide feedback.We are glad that you enjoyed your stay with us and that you particularly mentioned the convenient location of our hotel.It was a pleasure for us to be your host and we are looking forward to welcome you back soon.With best wishes

10/10 Excellent

Karen Yumul De

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Location and the staff are the best about this hotel. Staff are very polite and professional. We felt at home and safe. Rooms are pretty big despite its located in europe. I left my apple watch and they reached out to me via email ASAP. They reply promptly to my emails. Shopping, restaurants and public transportation is just right outside the hotel. My family and I enjoyed our stay. We’ll definitely recommend to others.
Séjour de 7 nuits en février 2024
Réponse de Tomas Mojzis, Rooms Division Manager le 27 févr. 2024
Dear Karen Yumul De,thank you very much for taking your time to provide feedback.We highly appreciate your lovely comment about the location of the hotel and about the friendliness and high level of service provided by our employees.It was a pleasure for us to be your host and we are looking forward to welcome you back again soon.With best wishes

10/10 Excellent

Hannah

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property - the rooms were amazing for the price! Didn't realise when we booked it was right off the main shopping street - but it didn't impact the stay and none of the noise carried!
Séjour de 3 nuits en janvier 2024
Réponse de Tomas Mojzis, Rooms Division Manager le 31 janv. 2024
Dear Mrs. Hannah,thank you very much for taking your time to provide feedback.We are glad that we could provide an extraordinary stay and we highly appreciate your lovely comment about the spacious rooms and the central location of the hotel.Hopefully we can welcome you back again soon.With best regards

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Nicola H. / General Manager le 18 déc. 2023
Dear uest,We want to thank you very much for having chosen our hotel for your stay in Vienna and we are glad to read that you enjoyed your time with us in general.We hope to have the chance to welcome you again one day and till then we remainwith best regards,

10/10 Excellent

Israel

Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
Buena ubicación pero peeeeesimo el servicio de front desk, lentos para todo, hicieron mal todo lo que se les pidió, y encima se les olvido mandar lavar la ropa que se encargo, fatal el servicio en general
Séjour de 2 nuits en décembre 2023
Réponse de Nicola le 18 déc. 2023
Dear Israel,We want to thank you very much for having chosen our hotel for your stay in Vienna and we are glad to read that you enjoyed your time with us!Nevertheless we are feeling very sorry for not having been able to convince you of our personal service and we want to deeply apologize for the missed laundry service! Please rest ensured that your feedback will be discussed internally to avoid any comparable situation in the future and to provide you an extra-ordinary stay experience during a next possible visit of yours!Sincerely yours,

8/10 Bien

Anders

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en novembre 2023
Réponse de Tomas Mojzis, Rooms Division Manager le 11 déc. 2023
Dear Anders,thank you very much for taking your time to provide rating.We are glad that we could provide a nice stay in our hotel and we are looking forward to welcome you back again soon.With best wishes

8/10 Bien

Martina

Voyage en couple
Les points forts : Propreté et équipements
Der Zugang zu unserem Aufzug war wenig einladend. Steril gefliest ,man hatte nicht den EINDRUCK , DASS MAN IN EINEM Hotel war.
Séjour de 3 nuits en novembre 2023
Réponse de Tomas Mojzis, Rooms Division Manager le 6 déc. 2023
Sehr geehrte Martina,vielen Dank, dass Sie sich die Zeit genommen haben um feedback zu geben.Es freut uns, dass Sie grundsätzlich einen angenehmen Aufenthalt bei uns verbracht haben und wir sind glücklich, dass wir Ihr Gastgeber sein dürften.Ihr konstruktives Feedback bezüglich der Dekoration und der Atmosphäre wird uns helfen sich weiterhin zu verbessern.Trotzdem hoffen wir, dass wir Sie wieder in unserem Hotel so bald wie möglich begrüßen dürfen.Mit besten Wünschen

10/10 Excellent

Wilfried

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Net modern hotel, ruime kamers, uitstekend ontbijt, locatie in winkelstraat vlakbij metrostation en op loopafstand van het oude centrum. Perfecte uitvalsbasis voor een citytrip Wenen.
Séjour de 3 nuits en octobre 2023
Réponse de Nicola H. / General Manager le 29 oct. 2023
Dear Wilfried,Thank you so much for having put your trust in us and your wonderful and commendatory feedback!We are very proud having provided you a perfect stay experience and it would be a pleasure to welcome you hopefully soon again!With best regards,

8/10 Bien

stefano

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
It was fine, overall, but the TV channels didn't work, the A/C wasn't working, and I had to ask for the cleaners to clean the room. Also, the breakfast room is sub-par.
Séjour de 4 nuits en octobre 2023
Réponse de Tomas Mojzis, Rooms Division Manager le 24 oct. 2023
Dear Mr. Stefano,thank you very much for your stay with us.The A/C and heating is a central regulated system and it depends on the temperature outside if the whole hotel is on cooling or heating mode.We regret the circumstances with the housekeeping and your feedback will help us to improve our high quality standards in the future.Hopefully we can welcome you back again soon.With best wishes

10/10 Excellent

Marcela

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Large and comfortable rooms. Very accommodating staff. It is not that close to the museum quarter in Vienna, but the location is very good . Lots of shops and restaurants close by.
Séjour de 2 nuits en octobre 2023
Réponse de Tomas Mojzis, Rooms Division Manager le 10 oct. 2023
Dear Mrs. Marcela,thank you very much for taking your time to share your feedback with us.It was a pleasure for us to be your host and we are thankful for your lovely comment about the spacious rooms, the employees and the location of our hotel.We are looking forward to welcome you back again soon.With best wishes

6/10 Satisfaisant

Sandro

Voyage en famille
5* für die grossartige Lage, U-bahn Station zu vielen Sehenswürdigkeiten direkt daneben, aber da hörts leider auch auf. Check-in lief sehr speditiv und unkompliziert. Gang zum Lift war etwas verwirrend, da die abgenutzten Wände, haufenweise Holz Paletten und kapputte flackernde Lichter eher an einen Gang fürs Personal vermuten liess.Zimmer war dann aber geräumig und bot viel Platz. Leider haben Ameisen dieselbe Erfahrung gemacht da sie uns jeden Tag im Bad begrüssten. Hotel Staff war nicht unfreundlich, aber eine Gastronomische Herzlichkeit wie sie in vielen Teilen der Welt gelebt wird war schlichtwrg inexistent. Oder gehört das doch zum Wiener "Flair" da diese Erfahrung in praktisch jedem Etaiblissment gemacht wurde?!
Séjour de 4 nuits en octobre 2023
Réponse de Tomas Mojzis, Rooms Division Manager le 6 oct. 2023
Sehr geehrter Herr Sandro,an erster Stelle würden wir uns gerne bei Ihnen für Ihre Reservierung und Ihren Aufenthalt bedanken.Es freut uns, dass Sie die besonders günstige Lage des Hotels erwähnen.Ihre konstruktive Kritik über die Gänge wird uns helfen sich weiterhin zu verbessern.Es tut uns leid, dass wir Ihnen nicht die erwartete Freundlichkeit geboten haben die uns normalerweise auszeichnet.Wir werden das Personal weiter schulen und interne Schritte einleiten um wieder das erhoffte Niveau zu erreichen.Wir würden uns freuen, wenn Sie uns eine Chance geben würden sich zu verbessern und wir hoffen, dass wir Sie wieder in unserem Hotel begrüßen dürfen.Mit besten Wünschen

8/10 Bien

Sharon

Les points forts : Personnel et service
Séjour de 5 nuits en septembre 2023
Réponse de Tomas Mojzis, Rooms Division Manager le 6 oct. 2023
Dear Sharon,thank you very much for your ratings.It was a pleasure for us to be your host and we are looking forward to welcome you back again soon.With best regards

6/10 Satisfaisant

Leolit

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Great location, dirty room.
1. The room we got had dirty walls and spiders coming out of the ceiling. Even after room cleaning service the toilet wasn't cleaned and there were spider webs on the ceiling. 2. Room cleaning service missed our room one day. 3. We asked for late check out (an extra 1 hour) and we were told no problem, but when we came to the room to get checked out they locked our key to the room (forgot that we asked late check out) and asked for extra payment for late check out even though they didn't say anything about extra cost when we asked for the late check out. 4. Breakfast was good but nothing you won't get at any other 4-5 star hotel, service at breakfast was good. 5. Location was the only feature of the hotel that was really great, possibly best Location in vienna.
Séjour de 3 nuits en septembre 2023
Réponse de Nicola H. / General Manager le 29 sept. 2023
Dear Leolit,We want to thank you very much for having chosen our hotel for your stay in Vienna and we are glad to read that we have been able to be your perfect starting point to explore the City of Vienna!Nevertheless we are feeling deeply sorry that we were not able to provide you the same impressions in other areas and we want to forward you our sincerest apology for the insufficient cleanliness and the weak internally communication in regard to your late check out request. As both situations do not comply with our service promises we fully do understand your disappointment and please rest ensured that your feedback will be discussed internally to avoid any comparable situation in the future.As well we are feeling sorry, that we were not able to match your expectations in regard of our breakfast buffet, but please do not hesitate to forward us any kind of products or items you might have missed to give us the chance to understand your feedback even better and to enrich our service & offer in the best possible way.It would be our pleasure to have the chance to welcome you again one day to proof you that we are able to provide you the service you are expecting and may expect from us at any time and to refute the now gained impressions.With best regards,

10/10 Excellent

Mikhael miki

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en août 2023
Réponse de Your NH Collection Wien Zentrum Team le 5 sept. 2023
Dear Mikhael miki ,Thank you so much for your excellent rating, which makes us very proud!We are looking forward to welcoming you again and remain with best regards,

8/10 Bien

walter

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
aangenaam hotel
Séjour de 4 nuits en août 2023
Réponse de Your NH Collection Wien Zentrum Team le 5 sept. 2023
Dear walter,We want to thank you very much for having chosen our hotel for your stay in Vienna and we are happy to read that you enjoyed the time with us.It would be a pleasure to welcome you hopefully soon again and till then we remain

6/10 Satisfaisant

Fanny

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Leider Checkout erst gegen 15.30 Uhr möglich, perfekte Lage, Frühstück für unter 5 Jährige mit 12,50 € zu teuer, wenig Schrankfläche
Séjour de 3 nuits en août 2023
Réponse de Ihr NH Collection Wien Zentrum Team le 18 août 2023
Liebe Fanny,wir möchten uns ganz herzlich für Ihren Aufenthalt in unserem Haus bedanken und freuen uns, dass wir Sie insbesondere von der gebotenen Lage überzeugen durften.Wir möchten uns an dieser Stelle für die verspätete Zimmer-Bereitsstellung bei Ihnen entschuldigen und können Ihre Enttäuschung hierüber in jedem Fall nachvollziehen.Wir würden uns allerdings sehr über einen weiteren Aufenthalt in unserem Haus freuen und verbleiben bis dahinmit herzlichen Grüßen

4/10 Médiocre

Kyle

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Property location was great - in the middle of the city so very convenient. However, the property is on the older side and a bit run down. A/C wasn’t super strong so you might have issues during peak summer time (when we stayed). The hot water also suddenly went out one morning while we were showering. Someone from the maintenance team came & checked but was not able to figure it out. Ended up showering in an un-used room. Overall, wasn’t terrible but was not super positive either.
Séjour de 3 nuits en août 2023
Réponse de Your NH Collection Wien Zentrum Team le 18 août 2023
Dear Kyle,We want to thank you very much for having chosen our hotel for your stay in Vienna and we are happy to read that we were able to convince you of the provided location.Nevertheless we are feeling sorry for not having been able to match witch your expectations in regard to the A/C and we want to deeply apologize once again for the occurred malfunction of the water supply system in your room.We do understand your disappointment but we hope to have the chance to refute the now gained impressions during another stay of yours and to proof you that we are as well able to provide a perfect stay experience.With best regards,

8/10 Bien

Annabella

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Lo que más me gustó del hotel fueron los cuartos porque son muy grandes y espaciosos pero lo que no me gusto fue el servicio al cliente. Deberían estar pendientes a lo que el cliente necesita porque no pueden estar sin nada de utilidades necesarias en el hotel. Igual deberían mejorar mas la comida para tener buena calidad. Sobretodo, muy bien pero no tan mal.
Séjour de 5 nuits en juillet 2023
Réponse de Tomas Mojzis, Rooms Division Manager le 9 août 2023
Dear Annabella,thank you very much for taking your time to provide feedback.It was a pleasure for us to be your host and we are glad that you particularly mentioned the spacious rooms.Your descripted feedback about the service is wondering as the general feedback is very good.Therefore we would like to improve and please do not hesitate to contact us again via email with more details about the lack of service. You can use my name as reference.Nevertheless we hope that we can welcome you back again soon.With best regards

6/10 Satisfaisant

Sharon

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juillet 2023
Réponse de Tomas Mojzis, Rooms Division Manager le 9 août 2023
Dear Sharon,thank you very much for your rating.It was a pleasure for us to be your host and hopefully we can welcome you back again soon.With best regards

8/10 Bien

Ting Wai

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very friendly staff (e.g., Nadine) Great location Free drink if you do not require housekeeping for a day - Room and amenities are not the newest - Small stain on the bedsheets
Séjour de 3 nuits en juillet 2023
Réponse de Your NH Collection Wien Zentrum Team le 5 juil. 2023
Dear Ting Wai,Thank you very much for having chosen our hotel for your stay in Vienna and we are happy to read that you enjoyed the time with us and we want to thank you for having taken part in our environmental awareness program "Green Stay".As well please rest ensured that we will share your commendatory feedback about the received service with each and every team member and with Nadine in particular.We want to forward you as well our sincerest apology for the insufficient cleanliness you had to detect but we hope to have the chance to welcome you soon again!With best regards,

8/10 Bien

Carlos

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Excelente desayuno y muy bien ubicada pero el barrio muy sucio
Séjour de 3 nuits en juin 2023
Réponse de Your NH Collection Wien Zentrum le 5 juil. 2023
Dear Carlos,We want to thank you very much for having chosen our hotel for your stay in Vienna and we are happy to read that you enjoyed your time at us in general.It would be our pleasure to welcome you again and till then we remainwith best regards,

4/10 Médiocre

Justin

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Dirty old building. Floors in room were sticky, dirty with ants everywhere! Terrible
Séjour de 1 nuit en juin 2023
Réponse de Your NH Collection Wien Zentrum Team le 30 juin 2023
Dear Justin,First of all we want to thank you very much for having chosen our hotel for your stay in Vienna but we are feeling sorry for not having been able to match with your expectations this time!Please be kindly informed that we are available 24/7 for your during your stay so please do not hesitate to contact us in case you are facing any kind of insufficient cleanliness or insects to give us the chance to have closer look onto the situation to remedy the unwelcome and not to our quality promise corresponding situation immediately!It would be our pleasure to welcome you again one day to refute the now gained impressions and to proof you that we are able to deliver the extra-ordinary service for which we are generally known for.With best regards,

8/10 Bien

Ayako

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juin 2023
Réponse de Your NH Collection Wien Zentrum Team le 30 juin 2023
Dear Ayako,We want to thank you very much for having chosen our hotel for your stay in Vienna and we are very happy to read that you enjoyed your time with us.It would be our pleasure to welcome you hopefully soon again and we remainwith best regards,

8/10 Bien

Stefanie

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 3 nuits en juin 2023
Réponse de Tomas Mojzis, Rooms Division Manager le 22 juin 2023
Dear Stefanie,we are glad that we could provide a very nice stay in our hotel and we are looking forward tow welcome you back again soon.With best regardsTomas MojzisRooms Division Manager

10/10 Excellent

Amir Reza

Séjour de 3 nuits en mai 2023
Réponse de Tomas Mojzis, Rooms Division Manager le 2 juin 2023
Dear Amir Reza,thank you very much for taking your time to provide feedback.We are glad that we could provide an extraordinary stay and we highly appreciate your feedback.With best regards

2/10 Horrible

Ahmed

Les points faibles : Personnel et service
Sehr schlicht rezeption
Séjour de 3 nuits en mai 2023
Réponse de Ihr NH Collection Wien Zentrum Team le 22 mai 2023
Lieber Ahmed,wir bedauern sehr, Ihren Erwartung nicht gerecht geworden zu sein, würden Sie aber dennoch gerne um ein ausführlicheres Feedback bitten, damit wir Ihre Meinung besser nachvollziehen und bestenfalls entsprechende Maßnahmen setzen können, da Ihre Bewertung in keiner Weise dem allgemein erhaltenen Feedback über unser Haus und dem gebotenen Service entspricht.Wir freuen uns von Ihnen zu hören und verbleiben bis dahinmit herzlichen Grüßen

8/10 Bien

Riold

Séjour de 3 nuits en mai 2023
Réponse de Tomas Mojzis, Rooms Division Manager le 2 juin 2023
Dear Riold,thank you for your feedback.We are glad that we could provide an extraordinary stay and it would be a pleasure for us to be your host again.With best regards

4/10 Médiocre

Florian

Voyage en couple
Les points faibles : Personnel et service
Nicht die gewohnte NH Qualität. Abfertigung nur mit Dienst nach Vorschrift, keine Gastgeberqualitäten. Angeboten wird Frühstück bis 12 Uhr - ab 10 Uhr allerdings kein Brot/keine Brötchen mehr und das Buffet wird nicht mehr aufgefüllt. Housekeeping kam grundsätzlich erst ab 16.30 Uhr wenn man das Zimmer vielleicht schon wieder nutzen möchte. Reinigung erfolgt dann oberflächlich innerhalb von 4 Minuten.
Séjour de 2 nuits en avril 2023
Réponse de Tomas Mojzis, Rooms Division Manager le 11 mai 2023
Sehr geehrter Herr Florian,vielen Dank, dass Sie sich die Zeit genommen haben um uns zu bewerten.Wir bedauern, dass wir Ihre Erwartungen nicht erfüllt haben und dass Sie nicht den NH Standard und Qualität erhalten haben die Sie gewohnt sind.Nichtsdestotrotz würden wir Sie gerne wieder bei uns im Hotel begrüßen und wir hoffen, dass Sie uns nochmal eine Chance geben werden sich zu verbessern.Mit besten Grüßen

8/10 Bien

Bettina

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2023
Réponse de Tomas Mojzis, Rooms Division Manager le 2 juin 2023
Dear Bettina,thank you for your feedback.We are glad that we could provide an extraordinary stay and it would be a pleasure for us to be your host again.With best regards

10/10 Excellent

Maria Gabriela Pico

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2023
Réponse de Your NH Collection Wien Zentrum Team le 22 mai 2023
Dear Maria Gabriela Pico,Thank you so much for your perfect rating, which makes us very proud!It is a pleasure to see that you enjoyed staying with us and we hope to have the chance to welcome you soon again!With best regards,

10/10 Excellent

Nissan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great stay in a great hotel
The room is amazing and the hotel is in a good central place. The stuff were very kind to us. The downside was the light the was coming through the window after sunrise.
Séjour de 3 nuits en avril 2023
Réponse de Your nH Collection Wien Zentrum Team le 24 avr. 2023
Dear Nissan,Thank you so much for having chosen our hotel for your stay in Vienna.We are very proud having provided you a nice stay experience by having convinced you of our hospitality service in particular and it would be our pleasure to welcome you soon again!With best regards,

10/10 Excellent

janet

Les points forts : Propreté et personnel et service
Great area
Séjour de 8 nuits en avril 2023
Réponse de Your nH collection Wien Zentrum Team le 24 avr. 2023
Dear janet,Thank you so much for your excellent feedback!We are very proud that you enjoyed staying with us and it would be our pleasure to welcome you (soon) again!With best regards,