Les notes se basent sur un nombre total de 554 avis vérifiés

Ils ont payé. Ils ont séjourné. Nous avons vérifié.
4,2 sur 5
Recommandé par 93 % des clients
4,5 Propreté de la chambre
4,3 Services et personnel
4,3 Confort de la chambre
4,1 Conditions de l'hôtel
Ils ont payé. Ils ont séjourné.
Nous avons vérifié.
3 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Nice staff

Publié le 26 août 2014
Les - : checked in around 3pm and it was very busy... had to wait for about 15 min...
great location and room is very clean staff are very friendly
4 sur 5
Recommandé
pour Familles
par un voyageur vérifié

Nice hotel in Victoria's tourist district.

Publié le 26 août 2014
Les + : The view out our window was wonderful!
Les - : The cleaning staff arrived too late in the day while we were entertaining. There was not a chance for them to come back again! No cleaning done!
Situation : Close to the inner harbour and everything to do with tourism.
We had a great time exploring downtown Victoria with our three sons. Hotel was close to everything. We did get upgraded to a two bedroom suite on the 17th floor and thought this was great until we discovered we were right below the Vista 18 and the lounge. Lots of noise from above when we were trying to sleep and they were cleaning up there!
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Publié le 23 août 2014
Les + : It was very close to shopping and restaurants. They had a shuttle van and drove you to nearby places. Very friendly!
It was a lovely experience. Wish we would have stayed a few more nights!
4 sur 5
Recommandé
pour Couples
par un voyageur vérifié de Hawaii

Great staff, services. Room was small.

Publié le 20 août 2014
Les + : Service, and the shuttle.
Les - : The room was small. Don't put 2 beds in a room for one bed.
Situation : Easy to walk to main streets for shopping. Easy walk to Government, Douglas, Fort Streets, Fairmount Empress Hotel, Royal Museum, and restaurants, etc
The staff was VERY attentive. Room was clean with amenities. Bathroom was nice; counter had plenty of room. The tub was big enough. The linens were nice and comfy; the beds and pillows were nice. However, the room was small. The room seemed like two beds were shoved into a room that was supposed to have only one bed in it so space was TIGHT! The desk staff and housekeeping staff were accommodating and helpful with requests. The restaurant staff on the 18th floor were great and we loved the light breakfast for $10: one egg, smoothie, toash and fruit. Perfect. Don't forget: the hotel shuttle is available for a ride to the harbor for the Victoria shuttle or to the bus depot.
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de wyatt

Best value & location !!

Publié le 11 août 2014
Good service & location & value. Great beds & rooms & hotel. Best find - will come again !! Close to floatplane - city centre - restaurants - everything !!
3 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de Calgary, Alberta

Great Location with AC

Publié le 5 août 2014
Les + : Location, AC, parking, and the staff were great.
Les - : Rooms need renovating. The restaurant on the top floor (Vista 18) was not worth the money. Friendly staff, but old, dated venue, food took forever.
Situation : Great shops, restaurants, views, attractions, walking experience.
Hotel staff are great; helpful, friendly, etc. We weren't happy with our first room on the 12th floor (old, not clean, poor set-up), so we asked to switch right away. They were accommodating. Our new room on the 8th floor appeared cleaner, bathroom was updated, set-up was a bit better. We could hear the street traffic and restaurant/bar activities at night, which was frustrating. Overall it wasn't too bad, but only "ok" for the price. In the off-season, it would be less expensive and so my expectations probably wouldn't be so high. It would have been "great" if it was 1/2 the price.
Commentaire laissé par : Direction de l'hôtel
9 août 2014 par Marion Ann Berry, Direction de l'hôtel
Thank you for your review and for choosing the Chateau Victoria Hotel and Suites. The responses we receive from our guests are extremely valuable and sincerely appreciated. Please be assured your specific observations have been passed on to the appropriate departments, and are appreciated! Thank you again for your feedback and we look forward to welcoming you back to Victoria!
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Great hotel close to the Harbor

Publié le 4 août 2014
Great location, beautiful lobby, extremely friendly staff. Just steps from the Harbor, the Empress Hotel and Parliament. Awesome views of Victoria from 18th floor restaurant and bar. Free shuttle drops you off in downtown area so no need for taxi. Bus stop less than a block.
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

So clean!!

Publié le 3 août 2014
great location, helpful staff, very clean! Appreciated the shuttle service, driver was very knowledgeable
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de chicago, il

Great location and CLEAN

Publié le 31 juil. 2014
The staff was great! The room is older and used a different source of ac indicative of age. But we were staying for the location. We would stay again no questions asked. But the bar downstairs was unreal. Cloves doesn't have bar tenders but rather mixologists! Seriously George killed it on offering creative
Commentaire laissé par : Direction de l'hôtel
3 août 2014 par Marion Ann Berry, Direction de l'hôtel
Thank you SLynnC for your kind review and for choosing the Chateau Victoria Hotel and Suites during your visit to Victoria! We have taking the liberty of sharing your gracious mentions regarding George in Clive's Classic Lounge - he was thrilled by your recognition! Thank you again for your positive notes and we look forward to welcoming you back to Victoria.
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de Salmon Arm, B.C.

Excellent hotel location and service

Publié le 27 juil. 2014
Les + : Front desk staff and housekeeping were wonderful. Very friendly and helpful.
Les - : Dining room on top floor had a great view, but furniture needs updating as beginning to look worn.
Situation : Location is perfect for walking. Close of Beacon Hill Park, museum, inner harbour and lots of great restaurant
Hotel was excellent, staff was awesome and very helpful. Room was clean and layout was perfect, as we had a separate room with a desk for extra room. Also, location was perfect was walking downtown Victoria. Hardly had to drive at all. I will stay at Chateau Victoria on my next trip.
Commentaire laissé par : Direction de l'hôtel
2 août 2014 par Marion Ann Berry, Direction de l'hôtel
Thank you for your kind review and for choosing the Chateau Victoria Hotel and Suites during your stay in Victoria. You have certainly pointed out the key features of our location, customer service and amenities, thank you! You will be happy to learn that we have started the process of renovating Vista 18. The view is beautiful and the furniture will soon match the great views. Please be assured that your gracious comments have been shared with our entire employee team – everyone enjoys a great review! Thank you again for your feedback and we look forward to welcoming you back to Victoria.