Les notes se basent sur un nombre total de 681 avis vérifiés

Ils ont payé. Ils ont séjourné. Nous avons vérifié.
4,2 sur 5
Recommandé par 94 % des clients
4,4 Propreté de la chambre
4,4 Services et personnel
4,2 Confort de la chambre
4,2 Conditions de l'hôtel
Ils ont payé. Ils ont séjourné.
Nous avons vérifié.
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Publié le 24 févr. 2015
Nice room and facilities. Restaurant was really very nice, especially since our meals were part of Victoria's Dine Around and Stay promotion. We weren't told there was a $15/day charge for parking until ptesented with the bill. When I pointed this out, the clerk, kindly removed the charge. We will definitely stay there again.
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifiéde Courtenay

Huge Rooms, Great Staff, Gorgeous Views

Publié le 17 févr. 2015
We stayed here for a night in a king suite on the 10th floor, and by far the best hotel experience weve had in victoria. Will definitely be coming back.
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Publié le 17 févr. 2015
Good location and nice to have the added room of a suite
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifiéde Seattle, WA

Great centrally-located hotel

Publié le 17 févr. 2015
I booked a standard room here for my boyfriend and I for the Valentine's Day weekend. The hotel far exceeded our expectations, considering the very reasonable rate. We were surprised when we found the hotel room was almost as big as our lil' Seattle apartment, with a separate living room and full kitchenette (stove, oven, microwave, kettle, utensils - you name it). The hotel seemed to have undergone recent a remodel as the lobby and room looked brand-spanking new. Our bed was comfortable, the room was quiet (we were on the 12th floor; I recall reading the lower levels may be noisier), and we had a spectacular view of the city on two sides. There was a wrap-around balcony, flat screen TVs in both the living room and bedroom, and a good-sized bathroom with plenty of towels. Everything was very clean. The front desk gal that checked us in didn't seem to be having the best day but everyone else we encountered was very cheerful and helpful. It was nice they were willing to store our bags after checkout as we weren't leaving until later that afternoon. This hotel is in the perfect location for exploring downtown Victoria, and was a 5 minute walk from the wharf where our float plane landed. The staff helped my fella order some local roses that were in the room upon arrival. We ate breakfast in the Vista 18 restaurant which has delicious food and amazing views. Can't reccommend this place enough!
4 sur 5
Recommandé
pour Couples
par un voyageur vérifiéde Victoria, B.C.

Comfortable Stay-cation

Publié le 16 févr. 2015
Les + : Great staff and environment.
We decided to stay-cation in Victoria for Valentine's Day. Overall, it was a really nice experience. Pros: Staff was very welcoming and professional. Great hotel bar and facilities. Comfortable and clean room. Some wear and tear visible on upholstery. Cons: Temperature difficult to change and get circulating, HVAC in building and refrigerator in unit noisy (bad for light sleepers), and housekeepers tried to enter twice in a.m. while we were sleeping (8:30 and again at 8:45 am). Technically our fault since we forgot to put the "do not disturb" sign on door, but I would expect there to be communication between the front desk and housekeeping as to who had not checked out yet (poor policy for a higher-end hotel).
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Publié le 15 févr. 2015
Les + : Very clean and well kept.
Situation : Great location. I relied on public transit, so it was very convenient ... especially for the buses going up to Sidney and Brentwood Bay.
The staff was exceptionally helpful and courteous, They helping ne to access the computer, and insetting up the time of pick up for the airporter.
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Friendly upscale feel.

Publié le 11 févr. 2015
Les + : The pool and hot tub were great. Our bed was SO comfortable! The decor was classy, and the service was excellent.
Les - : Housekeeping could come a little later in the morning.
Situation : Everything was within walking distance. Local shops, restaurants, tourist attractions, water.
Respectful, friendly staff who were ready to address any concern, clean and comfortable, easy access to parking, and valet service when there was no parking. We really enjoyed our stay. Shopping, restaurants and attractions were right around the corner, as well as an incredible in-house restaurant. Room service was terrific, and again, professional friendly staff delivered. It got a little loud at night because of the bar crowd on the neighboring block, but staff was ready to report the noise and have it addressed had we mentioned it. Our only downside was how early housekeeping knocked on our door (8 am was a little too soon to make up our room). A beautiful hotel! We'd go back in a heart beat.
2 sur 5
par un voyageur vérifiéde cumberland b.c.

Nice and central location

Publié le 11 févr. 2015
Les + : The view from the rooftop restaurant was fabulous. The staff was friendly and helpful.
Les - : Better noise insulation and regulation of heat in the room we were in, it was noisy and hot!
Situation : We got a recommendation from the front desk to go to the Blue FoxCafe for breakfast, it was delicious!
Location, staff and general amenities were ok, but our room sucked! We had room 317 and we could hear the pump/ motors for the pool/spa all night long. Also our room was very hot and humid. We were less than impressed as well with our view of a window well and the rear parking lot. We took the opportunity to dine in the onsite restaurant. We had only the choice to got to Vista 18, as the other was a pub and didn't allow children. The meal was average, with not much selection. The view however, was fabulous. I guess that you were paying for the view rather than the food. In hindsight I wish we hadve just ordered room service. It would have had greater selection and been much less costly.
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

great location / close to all shopping

Publié le 10 févr. 2015
Les + : value
Les - : upgrade rooms
Situation : lots of shops and restaurants
great helpful staff / nice lounge and bar area / close to great restaurants and save on food arena
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Publié le 10 févr. 2015
Les + : The hotel is close to restaurants and downtown.
We've stayed at this hotel for over 20yrs and we've always had a good time. Staff are always friendly and accommodating.