Les notes se basent sur un nombre total de 516 avis vérifiés

Ils ont payé. Ils ont séjourné. Nous avons vérifié.
4,0 sur 5
Recommandé par 93 % des clients
4,1 Propreté de la chambre
4,2 Services et personnel
4,1 Confort de la chambre
3,8 Conditions de l'hôtel
Ils ont payé. Ils ont séjourné.
Nous avons vérifié.
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifiéde tucson

Nice hotel

Publié le 24 mars 2015
Good experience close to where I wanted to be staff very friendly will be back
2 sur 5
par un voyageur vérifiéde CA

Stay for a weekend wedding

Publié le 9 mars 2015
Les + : The breakfast staff was very helpful and friendly.
Les - : A significant makeover.
Situation : The local area is not that nice.
The hotel is old. The front door had to be manually pulled shut. Damage was evident around the frame. The AC was very noisy. The connecting door between rooms was paper thin where the TV and other noise came through. There was a lamp hung low where there should have been a table under it, and you would bump your head on it. The electrical outlets were virtually worn out where your charger would not stay in it, and there was no outlet access by the desk.
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Nice, clean hotel

Publié le 27 févr. 2015
Les + : Everything
Situation : GreAt location close to bars, restaurants and shopping
Our room was very clean and spacious. The complementary happy hour is a nice touch and the pool area is very nice
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifiéde Illinois

Nice hotel, close to the Maverick!

Publié le 27 févr. 2015
Les + : Location for our interests.
Les - : Really nothing, unless it would be assistance with luggage to the second floor.
Situation : As explained previously.
We were greater with the fact that we had 3 rooms reserved!!! Have no idea how that happened and we are still struggling to keep that from being charged to our credit card! We had a suite and the heater in the living portion did not work, however it was put in working order within the hour. The breakfast and happy hour are great. This is our second visit and will return next year!
2 sur 5
par un voyageur vérifié

Publié le 19 févr. 2015
Les + : Bed comfortable
Only 3 hangers and took 3 calls to get more, took 2 calls and a visit to the front desk to get 2 more pillows, had to have keys reprogrammed 3 times since they stopped working, refrigerator didn't work and replacement froze everything even at the lowest setting. Wouldn't recommend.
Commentaire laissé par : Direction de l'hôtel
12 mars 2015 par General Manager, Direction de l'hôtel
We apologize the staff did not exceed your expectations. This is unacceptable and I have reviewed with my staff the procedures for handling guest requests. This was not handled correctly and has been corrected. I assure this was an isolated incident. I am in the process of renovating the entire property and retraining the staff. Thank you again for your comments.
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Good experience for where and what they have!

Publié le 18 févr. 2015
Had a solid family experience there. Happy hour and decent breakfast.
Commentaire laissé par : Direction de l'hôtel
12 mars 2015 par General Manager, Direction de l'hôtel
We are always happy when our staff exceed our guests expectations! See you next time!
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifiéde Yuma Az.

Good hotel

Publié le 14 févr. 2015
Situation : It is located in Northeast part of town but had good access to everything.
Had a few issues but were resolved by staff. Missing plug in tub and sink. Minor. They had Happy Hour every afternoon and excellent breakfast each morning. Would stay again.
Commentaire laissé par : Direction de l'hôtel
12 mars 2015 par General Manager, Direction de l'hôtel
Thank you! We hope to see you next time!
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifiéde Alberta

Handy location for bead shows!

Publié le 10 févr. 2015
Friendly staff. Pleasant inner courtyard with pool. Lots of options for complimentary breakfast. Like outside room access. Would definitely return!
Commentaire laissé par : Direction de l'hôtel
12 mars 2015 par General Manager, Direction de l'hôtel
Thank you Linda from Alberta! See you next time!
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Publié le 3 févr. 2015
Excellent service. Dinning area should have more tables to accomodate customers during the busy time in the weekend.
Commentaire laissé par : Direction de l'hôtel
12 mars 2015 par General Manager, Direction de l'hôtel
Thank you for your comments. We are in the process of renovations and i will review your suggestions regarding the dining area. Please note that there are 10 additional table on our patio, sun deck and newly renovated pool area and pool furniture. Thank you for your business.
1 sur 5
par un voyageur vérifiéde Phoenix

Was not helpful!

Publié le 26 janv. 2015
Les + : Nothing.
Les - : Don't tell me I can leave but not receive a refund!
As soon as I arrived, I noticed that the pool and Jacuzzi were out of order. Told them I did not wish to stay at that property. I wanted to use the Jacuzzi. Was told I could go to another hotel, but I was not getting my money back!!