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Avis sur Red Lion Hotel Pasco Airport & Conference Center

3.5 out of 5

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 411 avis sur 1004." "
Note des voyageurs de 8 (Bien), d’après 248 avis sur 1004." "
Note des voyageurs de 6 (Satisfaisant), d’après 138 avis sur 1004." "
Note des voyageurs de 4 (Médiocre), d’après 101 avis sur 1004." "
Note des voyageurs de 2 (Horrible), d’après 106 avis sur 1004." "

7,8/10

Propreté

8,2/10

Personnel et service

7,2/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

10/10 Excellent

Richard

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great Place
Séjour de 1 nuit en mars 2024

10/10 Excellent

Leslie

Voyage en famille
Les points forts : Propreté et personnel et service
Friendly Staff. Clean rooms
Séjour de 1 nuit en mars 2024
Réponse de A. Kaipat le 24 mars 2024
We are pleased to hear such positive feedback about our staff. Thank you for your business and we look forward to seeing you again.

8/10 Bien

Leni

It was good over all.
Séjour de 1 nuit en mars 2024
Réponse de A. Grover le 18 mars 2024
We are thrilled to hear that you enjoyed your most recent stay. Our team is looking forward to seeing you again.

8/10 Bien

Matt

Voyage d’affaires
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The staff I interacted with were friendly. From check-in, to ordering in the Grizzly bar, to check-out, I had a positive interaction with everyone.
Séjour de 1 nuit en mars 2024
Réponse de A. Grover le 14 mars 2024
Thank you for sharing a review of your recent experience. Our team here at Pasco Red Lion is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

2/10 Horrible

Michelle, Ilwaco

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Heater didn’t work, smelled like old dirty ashtrays, room wasn’t as requested.
Séjour de 1 nuit en mars 2024
Réponse de A. Grover le 14 mars 2024
We are very sorry to hear that you experienced issues upon your most recent stay with us. The feedback you have given is helpful. Management will be reaching out to you.

8/10 Bien

Jianzhong

Voyage en famille, Voyage d’affaires
Les points forts : Propreté et personnel et service
Check-in and out was easy and staff and service is very good. We can hear the noise in the room, maybe from air conditioner or mini fridge. We have to turn them off to keep the room quite at night. Bed is too soft and not very comfortable.
Séjour de 1 nuit en février 2024
Réponse de A. Grover le 27 févr. 2024
Thank you for sharing a review of your recent experience. Our team here at Pasco Red Lion is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon. We have taken the feedback about making things more comfortable.

2/10 Horrible

Chatanya

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rooms were not clean, in bathroom, there was bug. In breakfast, most of the items were almost empty in half time and they did not care to refill them.
Séjour de 1 nuit en février 2024
Réponse de A. Grover le 26 févr. 2024
Thank you for taking the time to provide valuable feedback about our property. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves. Our house keeping department goes above and beyond to inspect rooms to assure we dont have these issues.

8/10 Bien

Brad

Voyage en famille
A older motel but very clean and great staff
Séjour de 1 nuit en février 2024
Réponse de A. Grover le 21 févr. 2024
Thank you for taking the time to give us a review. We are excited for the upcoming renovations.

4/10 Médiocre

Jeffrey

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
I will not advise another living soul to stay here. The whole place smells like the 1980s. It looks like the 1980s. My room smelled worse and the carpet in the corner was so stained it looks like a homicide happened that was poorly cleaned up. There was no outlet to plug the coffee make into unless I wanted to plug it in on the floor be the bed.. the knob in the shower was missing to set h the water from tub to shower. The parking lot is the most run down place I’ve ever seen. Never in my life will I be back here
Séjour de 1 nuit en février 2024
Réponse de A. Grover le 17 févr. 2024
Good afternoon,Let me start by saying how sorry we are regarding your experience with us. We strive for excellence and understand that you could have had a better stay at the Red Lion. Although we know we cannot change your experience, we would like to give you better service next time. Again, our deepest apologies.

10/10 Excellent

Esther Lorraine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like that balcony and ability to sit outside make me feel like a home and not a hotel. I like that nice architecture of the building. But negative side, they did not empty trash cans or clean carpet around the rooms. People at counter were very nice and polite. I recommend, I will return.
Séjour de 2 nuits en février 2024
Réponse de Sabrina le 13 févr. 2024
Thank you for your feedback, we appreciate your business.

4/10 Médiocre

Alewyn

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Below standard
Séjour de 1 nuit en février 2024
Réponse de A. Grover le 11 févr. 2024
Good afternoon,Let me start by saying how sorry we are regarding your experience with us. We strive for excellence and understand that you could have had a better stay at the Red Lion. Although we know we cannot change your experience, we would like to give you better service next time. Again, our deepest apologies.

6/10 Satisfaisant

Kermit

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de A. Grover le 11 févr. 2024
Thank you for choosing Pasco Red Lion, and for taking the time to share your positive experience! We are delighted to hear that you found our hotel to be a nice place with easy access, fresh updates, and a comfortable atmosphere despite being close to the airport.Providing a comfortable and enjoyable stay for our guests is our top priority, and we're glad to have met your expectations. Your feedback is valuable to us, and we appreciate your kind words.If there's anything specific you enjoyed during your stay or if you have any suggestions for improvement, please feel free to share. We look forward to the opportunity to welcome you back in the future.Safe travels!

10/10 Excellent

Heather

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good stay
Séjour de 1 nuit en février 2024
Réponse de A. Grover le 9 févr. 2024
Thank you for sharing a review of your recent experience. Our team here at Pasco Red Lion is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

David

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We were treated well, and everything was nice and clean.
Séjour de 1 nuit en février 2024
Réponse de A. Grover le 5 févr. 2024
Thank you for sharing a review of your recent experience. Our team here at Pasco Red Lion is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice staff. Convenient location
Séjour de 1 nuit en février 2024
Réponse de A. Kaipat le 4 févr. 2024
Thank you for your positive review. We look forward to seeing you again.

10/10 Excellent

jordan k

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff where friendly and helpful
Séjour de 1 nuit en février 2024
Réponse de A. Kaipat le 3 févr. 2024
Thank you for lovely feedback about our staff's excellent customer service. We look forward to your next stay at the Pasco Red Lion!

2/10 Horrible

Laura

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
This hotel felt like something out of The Shining. It was extremely old, dirty and run down. We rented a non smoking room in the tower and our room smelled like smoke and was in a 2 story building. The only “tower” that was on this property was a 3 story building and no part of this hotel looked as if it had been updated since it was built. The shower reminded me of a shower in a travel trailer with its plastic cover and low ceiling. There was a sliding glass door that had a hook as a lock. The only good thing was we could park right outside the sliding glass door and be able to see our car during the night. I would never stay here again and I would tell anyone that is considering it…RUN
Séjour de 1 nuit en janvier 2024
Réponse de Sabrina le 31 janv. 2024
Thank you for your feedback, we appreciate your business, currently we are in the process of updating the hotel.

8/10 Bien

kristof

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Room was clean, staff was very friendly and accommodating. Bar in the hotel is good. Hotel could use some upgrades
Séjour de 5 nuits en janvier 2024
Réponse de A. Grover le 26 janv. 2024
We appreciate the feedback and are very excited for the upgrades to our hotel. Thank you for staying with us.

10/10 Excellent

Beverly, Waterford

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de A. Grover le 22 janv. 2024
Thank you for sharing a review of your recent experience. Our team here at Pasco Red Lion is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

Nora

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything was perfect
Séjour de 1 nuit en janvier 2024
Réponse de A. Kaipat le 17 janv. 2024
We look forward to providing the same pleasant accommodations and service the next time you are in town. If you are coming from the airport, we have a complimentary shuttle that can pick you up. Just give us a call after you’ve received your luggage and we’ll head right over.

8/10 Bien

Jack

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Good not great.
Séjour de 1 nuit en janvier 2024
Réponse de A. Grover le 15 janv. 2024
We appreciate the feedback.

10/10 Excellent

Timothy

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de A. Grover le 15 janv. 2024
Thank you for the feedback.

2/10 Horrible

Vanessa D.

Séjour de 1 nuit en décembre 2023
Réponse de A. Grover le 30 janv. 2024
Good afternoon,Let me start by saying how sorry we are regarding your experience with us. We strive for excellence and understand that you could have had a better stay at the Red Lion. Although we know we cannot change your experience, we would like to give you better service next time. Again, our deepest apologies.

10/10 Excellent

Cherece, Walla Walla

Les points forts : Propreté et personnel et service
Very clean and kept up for an older facility.
Séjour de 1 nuit en janvier 2024
Réponse de A. Grover le 8 janv. 2024
Thank you for sharing a review of your recent experience. Our team here at Pasco Red Lion is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

Hayden

Les points forts : Infrastructures et conditions de l’hébergement
Réponse de A. Grover le 9 févr. 2024
Thank you for sharing a review of your recent experience. Our team here at Pasco Red Lion is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

Blake

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de A. Grover le 8 janv. 2024
Thank you for sharing a review of your recent experience. Our team here at Pasco Red Lion is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

8/10 Bien

Kathleen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room I got smelled very odd and the walls are thin, but it was inexpensive and comfortable besides that.
Réponse de Sabrina le 31 janv. 2024
Thank you for your feedback we appreciate your business.

6/10 Satisfaisant

Jose

Séjour de 1 nuit en décembre 2023
Réponse de A. Grover le 22 janv. 2024
Thank you for sharing a review of your recent experience. Our team here at Pasco Red Lion is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

2/10 Horrible

Lucas

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had a water leak in the room shortly after entering. Moved out our luggage so it could be addressed or we could be moved. We asked to be called with updates while gone but weren’t. When we got back we were told it had been fixed and so we grabbed our luggage and went back to the room to find the ceiling open, tools, and towels on the ground. Went back to the front desk to figure out what is happening. The changed our room but when we got there we saw it had one bed for 3 people. I called the desk about it and they brought up a rollaway. Never offered any compensation for any of it.
Séjour de 1 nuit en décembre 2023
Réponse de A. Grover le 2 janv. 2024
Thank you for taking the time to share your feedback following your recent stay at Pasco Red Lion. I want to sincerely apologize for the cleanliness issues you encountered in the shower/bathroom. It is disheartening to hear that it fell short of our usual high standards, and I completely understand how this could be disappointing, especially when preparing for travel.Please be assured that we take your comments seriously, and I will personally address this matter with our team to ensure that such lapses do not occur in the future. Cleanliness is of the utmost importance to us as well as properly addressed work orders, and we deeply regret that we did not meet your expectations.Once again, I apologize for the inconvenience you faced, and I hope you will give us another chance to provide you with the excellent experience you deserve.Thank you for bringing this to our attention.

6/10 Satisfaisant

Dominic

Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The room was run down. The room temperature was HOT (74 in the winter) and the only way to cool it down was by opening the first floor balcony door. It was miserable night sleep.
Séjour de 2 nuits en décembre 2023
Réponse de A. Kaipat le 2 janv. 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your experience is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional stay for our guests in the future.

8/10 Bien

Petrece

Séjour de 1 nuit en décembre 2023
Réponse de A. Grover le 22 janv. 2024
Thank you for sharing a review of your recent experience. Our team here at Pasco Red Lion is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

8/10 Bien

Terrence, Seattle

Séjour de 1 nuit en décembre 2023
Réponse de A. Grover le 28 déc. 2023
Thank you for choosing Pasco Red Lion, and for taking the time to share your positive experience! We are delighted to hear that you found our hotel to be a nice place with easy access, fresh updates, and a comfortable atmosphere despite being close to the airport.Providing a comfortable and enjoyable stay for our guests is our top priority, and we're glad to have met your expectations. Your feedback is valuable to us, and we appreciate your kind words.If there's anything specific you enjoyed during your stay or if you have any suggestions for improvement, please feel free to share. We look forward to the opportunity to welcome you back in the future.Safe travels!

10/10 Excellent

Deborah

Séjour de 1 nuit en décembre 2023
Réponse de A. Grover le 27 déc. 2023
Thank you for choosing Pasco Red Lion, and for taking the time to share your positive experience! We are delighted to hear that you found our hotel to be a nice place with easy access, fresh updates, and a comfortable atmosphere despite being close to the airport.Providing a comfortable and enjoyable stay for our guests is our top priority, and we're glad to have met your expectations. Your feedback is valuable to us, and we appreciate your kind words.If there's anything specific you enjoyed during your stay or if you have any suggestions for improvement, please feel free to share. We look forward to the opportunity to welcome you back in the future.Safe travels!

6/10 Satisfaisant

jana

Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The front desk staff were very kind and helpful. However the entire place needs an overhaul. The room is old, with worn spot in the carpet, hair dryer didn’t work and the restaurant down stairs was pretty awful, again with nice staff just bad food
Séjour de 2 nuits en décembre 2023
Réponse de A. Kaipat le 23 déc. 2023
We are sorry to hear about the unsatisfactory details you noted. Thank you for bringing this to our attention. Also, thank you for recognizing our staff for their customer service we will pass along the positive feedback. Hopefully we will have another opportunity to provide a pleasant stay.

8/10 Bien

Tim

Voyage en famille, Voyage d’affaires
The service at their restaurant sucked waited 20 minutes nobody came to check on us and place was almost empty left and went somewhere else to eat
Séjour de 1 nuit en décembre 2023
Réponse de A. Grover le 20 déc. 2023
Thank you for taking the time to provide valuable feedback about our property. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves. Please feel free to discuss your experience further with us.

4/10 Médiocre

Scott

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel needs to be completely renovated and updated. Broken lamp shade, no power accessible for laptop, uncomfortable bed. Very long walk to room and confusing directions to room. Slow staff at front desk with staff in back not willing to come out to help. Breakfast was plain with limited choices and no coffee remade.
Réponse de A. Grover le 5 févr. 2024
Thank you for taking the time to provide valuable feedback about our property. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves. Please feel free to discuss your experience further with us.

10/10 Excellent

Jose

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en décembre 2023
Réponse de A. Grover le 18 déc. 2023
Thank you for sharing a review of your recent experience. Our team here at Pasco Red Lion is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

roger

Séjour de 1 nuit en décembre 2023
Réponse de A. Grover le 3 janv. 2024
Thank you for choosing Pasco Red Lion, and for taking the time to share your positive experience! We are delighted to hear that you found our hotel to be a nice place with easy access, fresh updates, and a comfortable atmosphere despite being close to the airport.Providing a comfortable and enjoyable stay for our guests is our top priority, and we're glad to have met your expectations. Your feedback is valuable to us, and we appreciate your kind words.If there's anything specific you enjoyed during your stay or if you have any suggestions for improvement, please feel free to share. We look forward to the opportunity to welcome you back in the future.Safe travels!

10/10 Excellent

Tara

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de A. Grover le 14 déc. 2023
Thank you for sharing a review of your recent experience. Our team here at Pasco Red Lion is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

8/10 Bien

Dan

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de A. Grover le 15 déc. 2023
We appreciate the kind review Dan. We look forward to seeing you again soon.

8/10 Bien

Garreth

Voyage avec des animaux de compagnie, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Réponse de A. Grover le 5 févr. 2024
Thank you for sharing a review of your recent experience. Our team here at Pasco Red Lion is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

8/10 Bien

Dale

Séjour de 1 nuit en décembre 2023
Réponse de A. Grover le 2 janv. 2024
Thank you for sharing a review of your recent experience. Our team here at Pasco Red Lion is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

2/10 Horrible

Ranga

Séjour de 2 nuits en octobre 2023
Réponse de A. Grover le 14 déc. 2023
Thank you for taking the time to provide valuable feedback about our property. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves. Please feel free to discuss your experience further with us.

6/10 Satisfaisant

Debbie

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de A. Grover le 12 déc. 2023
Thank you for sharing a review of your recent experience. Our team here at Pasco Red Lion is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

Maria

Séjour de 4 nuits en décembre 2023
Réponse de A. Kaipat le 2 janv. 2024
Thank you for taking the time to leave a positive review!

10/10 Excellent

Roy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de A. Grover le 14 févr. 2024
Thank you for sharing a review of your recent experience. Our team here at Pasco Red Lion is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The front desk agents were spectacular. Ready with information and assistance at all times.
Séjour de 1 nuit en décembre 2023
Réponse de A. Grover le 8 déc. 2023
Thank you for sharing a review of your recent experience. Our team here at Pasco Red Lion is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

8/10 Bien

Garreth

Voyage avec des animaux de compagnie, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de A. Grover le 8 févr. 2024
Thank you for sharing a review of your recent experience. Our team here at Pasco Red Lion is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

2/10 Horrible

Darla

Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Would not recommend
Lumpy bed and pillows. Loud on the first floor. Place is so run down. Do not like the weird layout.
Séjour de 1 nuit en décembre 2023
Réponse de A. Grover le 7 déc. 2023
Thank you for taking the time to provide valuable feedback about our property. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves. Please feel free to discuss your experience further with us.

10/10 Excellent

Phil

Séjour de 1 nuit en décembre 2023
Réponse de A. Grover le 27 déc. 2023
Thank you for choosing Pasco Red Lion, and for taking the time to share your positive experience! We are delighted to hear that you found our hotel to be a nice place with easy access, fresh updates, and a comfortable atmosphere despite being close to the airport.Providing a comfortable and enjoyable stay for our guests is our top priority, and we're glad to have met your expectations. Your feedback is valuable to us, and we appreciate your kind words.If there's anything specific you enjoyed during your stay or if you have any suggestions for improvement, please feel free to share. We look forward to the opportunity to welcome you back in the future.Safe travels!