Avis sur Marriott Downtown at CF Toronto Eaton Centre
Marriott Downtown at CF Toronto Eaton Centre
525 Bay St, Toronto, ON
Avis
9,0
Merveilleux
9,2/10
Propreté
9,4/10
Personnel et service
8,8/10
Équipements
9,2/10
Infrastructures et conditions de l’hébergement
9,0/10
Écoresponsabilité
Avis
23 févr. 2024
Les points forts : Propreté et personnel et service
Séjour de 4 nuits en février 2024
Réponse de Jose le 25 févr. 2024
On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us. I do apologize for any shortcomings' from our service, please let us know on where we can elevate our level of service so we can deliver most memorable experiences. Ensuring that all our guests have a comfortable and enjoyable stay is a top priority. Thank you for your loyalty. We look forward to welcoming you back in the future.
8/10 Bien
Richard
Voyage en couple
12 déc. 2023
Les points forts : Équipements
Richard
Séjour de 6 nuits en décembre 2023
Réponse de Jose le 15 déc. 2023
Dear guest,On behalf of the entire hotel team, I want to thank you for sharing such positive feedback in regards to your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations. We look forward to welcoming you back in the future.
8/10 Bien
Veronique, montreal
Voyage en couple
7 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Veronique
Séjour de 4 nuits en décembre 2023
Réponse de Joanna le 11 déc. 2023
Dear guest, Thank you for taking the time to share your feedback about your recent stay. We sincerely apologize for any discomfort you experienced, particularly with the beds and the cleanliness of the bedskirt. Your concerns are important to us, and we want to assure you that we take them seriously.We understand how crucial a good night's sleep is, and we regret that the beds did not meet your expectations. Please know that we will address this issue promptly to ensure the comfort of our future guests.Additionally, we are disappointed to learn about your dissatisfaction with the hotel food. We value your input and will share your comments with our culinary team to identify areas for improvement.We appreciate your feedback, as it helps us to continually improve our services.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for a more positive experience in the future.
10/10 Excellent
Clark Arthur
25 sept. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Clark Arthur
Séjour de 2 nuits en septembre 2023
Réponse de Jose le 27 sept. 2023
Dear guest, On behalf of the entire hotel team, I wanted to sincerely thank you for your positive review and the perfect score. It was an absolute delight to host you as our guest. I am glad you had enjoyed your stay with us. We do hope that when your travels bring you back to the area that you will consider returning to us. We hope to welcome you again soon.
8/10 Bien
Patrick
4 sept. 2023
Patrick
Séjour de 2 nuits en septembre 2023
Réponse de Joanna le 25 sept. 2023
Dear guest, On behalf of the entire hotel team, I wanted to sincerely thank you for your positive review.It was an absolute delight to host you as our guest. I am glad you had enjoyed your stay with us. We do hope that when your travels bring you back to the area that you will consider returning to us.We hope to welcome you again soon.
8/10 Bien
Richard
27 août 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Richard
Séjour de 1 nuit en août 2023
Réponse de Front Office Team le 28 août 2023
Dear Richard,On behalf of the entire hotel team, I wanted to sincerely thank you for your positive review. It was an absolute pleasure to host you as our guest. We are delighted to know that you enjoyed your stay with us. Your satisfaction is our top priority. We look forward to welcoming you back to the hotel in the future and ensuring that your stays continue to be exceptional in every way. Thank you for your loyalty.
10/10 Excellent
Nathalie
Voyage en famille
18 août 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Nathalie
Séjour de 2 nuits en août 2023
Réponse de Jose le 19 août 2023
On behalf of the entire hotel team, I wanted to sincerely thank you for your positive review.It was an absolute pleasure to host you as our guest. We are delighted to know that you enjoyed your stay with us. Your satisfaction is our top priority. We look forward to welcoming you back to the hotel in the future and ensuring that your stays continue to be exceptional in every way. Thank you for your loyalty.
10/10 Excellent
Claude
2 août 2023
Les points forts : Propreté et confort de la chambre
Belle endroit
Claude
Séjour de 3 nuits en juillet 2023
Réponse de Joanna le 3 août 2023
Dear guest,On behalf of the entire hotel team, I wanted to sincerely thank you for your positive review.It was our absolute pleasure to host you as our guest, and we do hope that when your travels bring you back to the area that you will consider returning to us.We hope to welcome you again soon.
10/10 Excellent
karine
Voyage en famille, Voyage en groupe
1 août 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
karine
Séjour de 1 nuit en juillet 2023
Réponse de Joanna le 3 août 2023
Dear guest,On behalf of the entire hotel team, I wanted to sincerely thank you for your positive review.It was our absolute pleasure to host you as our guest, and we do hope that when your travels bring you back to the area that you will consider returning to us.We hope to welcome you again soon.
10/10 Excellent
Nadine
Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
30 juil. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Nadine
Séjour de 1 nuit en juillet 2023
Réponse de Front Office Team le 31 juil. 2023
On behalf of the entire hotel team, I wanted to sincerely thank you for your positive review.It was our absolute pleasure to host you as our guest, and we do hope that when your travels bring you back to the area that you will consider returning to us.We hope to welcome you again soon.
10/10 Excellent
Nathalie
Voyage en groupe
30 avr. 2023
Les points forts : Propreté et équipements
Nathalie
Séjour de 2 nuits en avril 2023
Réponse de Front Office Team le 1 mai 2023
Dear Guest,On behalf of the entire hotel team, I wanted to sincerely thank you for your positive review.It was our absolute pleasure to host you as our guest, and we do hope that when your travels bring you back to the area that you will consider returning to us.We hope to welcome you again soon.Sincerely,Marriott Downtown at CF Toronto Eaton Centre
10/10 Excellent
hugues
9 avr. 2023
hugues
Séjour de 1 nuit en avril 2023
Réponse de Front Office Team le 11 avr. 2023
Dear GuestOn behalf of the entire hotel team, I wanted to sincerely thank you for your positive review.It was our absolute pleasure to host you as our guest, and we do hope that when your travels bring you back to the area that you will consider returning to us.We hope to welcome you again soon.Sincerely,The Front Office TeamMarriott Downtown at CF Toronto Eaton Centre
10/10 Excellent
hugues
7 avr. 2023
hugues
Séjour de 1 nuit en avril 2023
Réponse de Front Office Team le 11 avr. 2023
Dear GuestOn behalf of the entire hotel team, I wanted to sincerely thank you for your positive review.It was our absolute pleasure to host you as our guest, and we do hope that when your travels bring you back to the area that you will consider returning to us.We hope to welcome you again soon.Sincerely,The Front Office TeamMarriott Downtown at CF Toronto Eaton Centre
10/10 Excellent
karina
20 mars 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
karina
Séjour de 2 nuits en mars 2023
Réponse de Jose le 25 mars 2023
On behalf of the entire hotel team, I wanted to sincerely thank you for your positive review.It was our absolute pleasure to host you as our guest, and we do hope that when your travels bring you back to the area that you will consider returning to us.We hope to welcome you again soon.
8/10 Bien
alain
19 févr. 2023
alain
Séjour de 2 nuits en février 2023
Réponse de Joanna le 14 mars 2023
Dear Guest,On behalf of the entire hotel team, I wanted to sincerely thank you for your positive review.It was our absolute pleasure to host you as our guest, and we do hope that when your travels bring you back to the area that you will consider returning to us.We hope to welcome you again soon.
6/10 Satisfaisant
Yannick
28 nov. 2022
Les points forts : Propreté et confort de la chambre
Très moyen
Yannick
Séjour de 2 nuits en novembre 2022
Réponse de Jose le 4 déc. 2022
On behalf of the entire hotel team, I wanted to sincerely thank you for your review. It was our absolute pleasure to host you as our guest, and we do hope that when your travels bring you back to the area that you will consider returning to us.
10/10 Excellent
Louis
Voyage en couple
7 nov. 2022
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Louis
Réponse de Jose le 10 nov. 2022
On behalf of the entire hotel team, I wanted to sincerely thank you for your positive review.It was our absolute pleasure to host you as our guest, and we do hope that when your travels bring you back to the area that you will consider returning to us.
10/10 Excellent
Vincent
Voyage en famille
30 oct. 2022
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Vincent
Séjour de 3 nuits en octobre 2022
Réponse de Jose le 31 oct. 2022
On behalf of the entire hotel team, I wanted to sincerely thank you for your positive review.It was our absolute pleasure to host you as our guest, and we do hope that when your travels bring you back to the area that you will consider returning to us.
10/10 Excellent
Dominique
Voyage en famille
10 oct. 2022
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Dominique
Séjour de 2 nuits en octobre 2022
Réponse de Jose le 13 oct. 2022
On behalf of the entire hotel team, I wanted to sincerely thank you for your positive review! It was our absolute pleasure to host you as our guest, and we do hope that when your travels bring you back to the area that you will consider returning to us.
10/10 Excellent
Charles-Antoine
18 sept. 2022
Charles-Antoine
Séjour de 1 nuit en septembre 2022
Réponse de Jose le 23 sept. 2022
On behalf of the entire hotel team, I wanted to sincerely thank you for your positive review! It was our absolute pleasure to host you as our guest, and we do hope that when your travels bring you back to the area that you will consider returning to us.
10/10 Excellent
Nathalie
9 sept. 2022
Nathalie
Séjour de 1 nuit en septembre 2022
Réponse de Jose le 11 sept. 2022
On behalf of the entire hotel team, I wanted to sincerely thank you for your positive review! It was our absolute pleasure to host you as our guest, and we do hope that when your travels bring you back to the area that you will consider returning to us.
8/10 Bien
patrice
Voyage en famille
28 août 2022
Les points forts : Propreté et infrastructures et conditions de l’hébergement
patrice
Séjour de 1 nuit en août 2022
Réponse de Jose le 14 oct. 2022
On behalf of the entire hotel team, I wanted to sincerely thank you for your positive review! It was our absolute pleasure to host you as our guest, and we do hope that when your travels bring you back to the area that you will consider returning to us.
10/10 Excellent
Joelle
Voyage en famille
18 août 2022
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Joelle
Séjour de 2 nuits en août 2022
Réponse de Jose le 19 août 2022
On behalf of the entire hotel team, I wanted to sincerely thank you for your positive review! It was our absolute pleasure to host you as our guest, and we do hope that when your travels bring you back to the area that you will consider returning to us.
8/10 Bien
Sylvain
Voyage en famille
15 août 2022
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Sylvain
Séjour de 2 nuits en août 2022
Réponse de Jose le 19 août 2022
On behalf of the entire hotel team, I wanted to sincerely thank you for your positive review! It was our absolute pleasure to host you as our guest, and we do hope that when your travels bring you back to the area that you will consider returning to us.
8/10 Bien
MEDINA
8 août 2022
MEDINA
Séjour de 1 nuit en août 2022
10/10 Excellent
Etienne
Voyage en famille avec de jeunes enfants
30 juil. 2022
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Etienne
Séjour de 3 nuits en juillet 2022
Réponse de Jose le 1 août 2022
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us!
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Executive leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
We hope to welcome you again soon.
10/10 Excellent
Etienne
Voyage en famille avec de jeunes enfants
30 juil. 2022
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Etienne
Séjour de 1 nuit en juillet 2022
Réponse de Jose le 1 août 2022
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us!
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Executive leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
We hope to welcome you again soon.
10/10 Excellent
Jean-Francois
Voyage en couple
30 juil. 2022
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Jean-Francois
Séjour de 1 nuit en juillet 2022
10/10 Excellent
Martin
Voyage en famille
27 juil. 2022
Les points forts : Propreté et confort de la chambre
Martin
Séjour de 2 nuits en juillet 2022
Réponse de Jose le 28 juil. 2022
On behalf of the entire hotel team, I wanted to sincerely thank you for your positive review! It was our absolute pleasure to host you as our guest, and we do hope that when your travels bring you back to the area that you will consider returning to us. Warmest regards,
10/10 Excellent
Vincent
Voyage en famille
11 juil. 2022
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Vincent
Séjour de 1 nuit en juillet 2022
Réponse de Jose le 15 juil. 2022
On behalf of the entire hotel team, I wanted to sincerely thank you for your positive review!
It was our absolute pleasure to host you as our guest, and we do hope that when your travels bring you back to the area that you will consider returning to us.
Warmest regards,
10/10 Excellent
Bertrand
17 juin 2022
Bertrand
Séjour de 1 nuit en juin 2022
Réponse de Jose le 19 juin 2022
On behalf of the entire hotel team, I want to thank you for sharing your feedback about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
10/10 Excellent
carole
30 mai 2022
carole
Séjour de 1 nuit en mai 2022
Réponse de Jose le 1 juin 2022
On behalf of the entire hotel team, I want to thank you for sharing your feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
10/10 Excellent
marie-anne
Voyage en famille
24 mai 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
marie-anne
Séjour de 2 nuits en mai 2022
Réponse de Jose le 26 mai 2022
On behalf of the entire hotel team, I want to thank you for sharing your feedback.
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
We hope to welcome you again soon.
10/10 Excellent
Lynn
9 avr. 2022
Lynn
Séjour de 1 nuit en avril 2022
8/10 Bien
Pierre-Phillippe
12 mars 2022
Pierre-Phillippe
Séjour de 2 nuits en mars 2022
Réponse de Jose le 14 mars 2022
Good morning, Thank you for your feedback! We hope to welcome you back soon
10/10 Excellent
Elisabeth
Voyage en groupe
29 déc. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elisabeth
Séjour de 2 nuits en décembre 2021
Réponse de Jose le 30 déc. 2021
Thank you for sharing your experience with us. We hope to have you again. Regards,
8/10 Bien
Nilam
29 nov. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien
Nilam
Séjour de 2 nuits en novembre 2021
Réponse de Jose le 2 déc. 2021
On behalf of the entire hotel team, I want to thank you for sharing your experience at our hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the relevant departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
10/10 Excellent
LINA
Voyage en groupe
22 nov. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
LINA
Séjour de 2 nuits en novembre 2021
Réponse de Jose le 27 nov. 2021
Dear Lina,
On behalf of the entire hotel team, I want to thank you for sharing your experience at our hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the relevant departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
10/10 Excellent
Kathia
20 nov. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kathia
Séjour de 5 nuits en novembre 2021
10/10 Excellent
Colette
Voyage en groupe
12 nov. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Colette
Séjour de 3 nuits en novembre 2021
Réponse de Jose le 13 nov. 2021
Dear Collette,
On behalf of the entire hotel team, I want to thank you for sharing your experience at our hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the relevant departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
10/10 Excellent
Michel
Voyage en famille
5 oct. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très propre, très bel accueil, personnel souriant
Michel
Séjour de 1 nuit en octobre 2021
Réponse de Jose le 7 oct. 2021
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Marriott Downtown at CF Toronto Eaton Centre.
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.
Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.
10/10 Excellent
CHANTAL
Voyage en couple
2 oct. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
CHANTAL
Séjour de 10 nuits en septembre 2021
Réponse de Jose le 7 oct. 2021
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Marriott Downtown at CF Toronto Eaton Centre.
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.
Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.
10/10 Excellent
rene
20 sept. 2021
Les points forts : Personnel et service
rene
Séjour de 3 nuits en septembre 2021
10/10 Excellent
Nathalie
7 sept. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nathalie
Séjour de 1 nuit en septembre 2021
Réponse de Jose le 8 sept. 2021
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Marriott Downtown at CF Toronto Eaton Centre.
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.
Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.
10/10 Excellent
Helen
6 sept. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stationnement
Helen
Séjour de 2 nuits en septembre 2021
Réponse de Jose le 8 sept. 2021
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Marriott Downtown at CF Toronto Eaton Centre.
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.
Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.
10/10 Excellent
JAMILA
Voyage en famille
2 sept. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent séjour
JAMILA
Séjour de 6 nuits en août 2021
Réponse de Jose le 2 sept. 2021
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Marriott Downtown at CF Toronto Eaton Centre.
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.
Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.
8/10 Bien
France
17 août 2021
France
Séjour de 2 nuits en août 2021
10/10 Excellent
Voyageur vérifié
Voyage en couple
6 août 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en juillet 2021
Réponse de Jose le 8 août 2021
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Marriott Downtown at CF Toronto Eaton Centre.
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.
Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.
4/10 Médiocre
Vanessa
Voyage en groupe
30 juil. 2021
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Propreté et personnel et service
Vanessa
Séjour de 1 nuit en juillet 2021
Réponse de Jose le 31 juil. 2021
Greetings from the Marriott Downtown CF Toronto Eaton Centre, Thank you for sharing your feedback, we have shared your feedback with the respective hotel teams to ensure that we can deliver better experiences to our valued guests, such as you. Thank you once again for sharing your feedback. Warm Regards, Front office Team
10/10 Excellent
Sandro
Voyage en famille
27 juil. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sandro
Séjour de 1 nuit en juillet 2021
Réponse de Jose le 30 juil. 2021
Greetings from the Marriott Downtown CF Toronto Eaton Centre, Thank you for sharing your feedback, we have shared your feedback with the respective hotel teams to ensure that we can deliver better experiences to our valued guests, such as you. Thank you once again for sharing your feedback. Warm Regards, Front office Team