Avis
6,8
7,2/10
Propreté
7,8/10
Personnel et service
7,2/10
Équipements
6,6/10
Infrastructures et conditions de l’hébergement
7,2/10
Écoresponsabilité
Avis
9 mars 2024
Les points forts : Personnel et service
Séjour de 2 nuits en mars 2024
Réponse de Adrienne le 11 mars 2024
We’re thrilled you had an overall great experience here with us at the Hotel Tampa Riverwalk
6/10 Satisfaisant
Jocelyne
Voyage en famille
5 mars 2024
Jocelyne
Séjour de 4 nuits en mars 2024
Réponse de Taylor M le 6 mars 2024
Thank you very much for taking the time to provide us with feedback regarding your recent stay at Hotel Tampa Riverwalk in Tampa downtown! Our goal is to provide our guests with exceptional service and we are therefore disappointed to hear that your experience during your last visit did not live up to that promise.
8/10 Bien
Marie-Eve
Voyage en famille avec de jeunes enfants
3 mars 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Marie-Eve
Séjour de 1 nuit en mars 2024
Réponse de Taylor M le 3 mars 2024
Thank you very much for taking the time to respond to our survey!
8/10 Bien
Stephane
Voyage en couple
26 avr. 2023
Les points forts : Propreté, personnel et service, équipements
Stephane
Séjour de 1 nuit en avril 2023
Réponse de Adrienne B le 28 avr. 2023
Merci d'avoir pris le temps d'évaluer votre séjour avec nous. Nous avons été ravis d'apprendre que vous avez apprécié votre temps avec nous et nous apprécions vraiment votre patronage continu.
10/10 Excellent
MARTIN, Mont-Tremblant
Voyage en couple
4 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
MARTIN
Séjour de 1 nuit en mars 2023
Réponse de Adrienne B le 4 mars 2023
Gracias por su fantástica reseña del Hotel Tampa Riverwalk. Sus elogios a nuestro personal y su servicio son muy apreciados y nos han alegrado el día. Esperamos que la próxima vez que viaje a la zona vuelva para disfrutar de otra excelente estadía con nosotros.
8/10 Bien
steve
Voyage en famille
7 janv. 2023
Les points forts : Personnel et service et équipements
steve
Séjour de 1 nuit en janvier 2023
Réponse de Juan GM le 28 janv. 2023
Thank you for the travel review. We appreciate your business at Hotel Tampa!regards,HTR Team
8/10 Bien
BISCROMA
30 déc. 2022
BISCROMA
Séjour de 2 nuits en décembre 2022
Réponse de Juan GM le 28 janv. 2023
Biscroma,Thank you for the review. We appreciate your business at Hotel Tampa!regards,HTR Team
10/10 Excellent
Monica
18 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Monica
Séjour de 2 nuits en mars 2024
Réponse de Adrienne le 18 mars 2024
Thank you for the 5 stars! We hope to welcome you back to Hotel Tampa Riverwalk
10/10 Excellent
Jane
14 mars 2024
Les points forts : Propreté et personnel et service
Jane
Séjour de 1 nuit en mars 2024
Réponse de Adrienne le 18 mars 2024
Thank you for the 5 stars! We hope to welcome you back to Hotel Tampa Riverwalk
4/10 Médiocre
Susan
13 mars 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Susan
Séjour de 1 nuit en mars 2024
Réponse de Taylor M le 14 mars 2024
Thank you very much for taking the time to provide us with feedback regarding your recent stay at Hotel Tampa Riverwalk in Tampa downtown!
10/10 Excellent
Ashley
Voyage en famille avec de jeunes enfants, Voyage en groupe, Voyage avec des animaux de compagnie
13 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Ashley
Séjour de 1 nuit en mars 2024
Réponse de Adrienne le 14 mars 2024
We’re so happy to hear you had such a great stay with us at the Hotel Tampa Riverwalk and that our location was so convenient for your needs during your stay, thank you.
10/10 Excellent
Greg
Voyage en famille
13 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Greg
Réponse de Adrienne le 14 mars 2024
We’re so happy to hear you had such a great stay with us at the Hotel Tampa Riverwalk and that our location was so convenient for your needs during your stay, thank you.
6/10 Satisfaisant
Brian D
Voyage en couple
12 mars 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Brian D
Séjour de 1 nuit en mars 2024
Réponse de BK le 14 mars 2024
Hi Brian! Thank you for being our guest! We're glad you enjoyed the location, the pool area, lobby and eating area. I'm excited to share that we will soon be undergoing a major renovation to become a Curio Collection Hotel. We hope you will come back and see the new product!
10/10 Excellent
Michelle
12 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michelle
Séjour de 3 nuits en mars 2024
Réponse de Adrienne le 12 mars 2024
We’re thrilled you had an overall great experience here with us at the Hotel Tampa Riverwalk
10/10 Excellent
Justin
Voyage d’affaires
10 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Justin
Séjour de 2 nuits en mars 2024
Réponse de Adrienne le 11 mars 2024
We’re so happy to hear you had such a great stay with us at the Hotel Tampa Riverwalk and that our location was so convenient for your needs during your stay, thank you.
10/10 Excellent
Tony, Madison
Voyage en famille
10 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tony
Séjour de 2 nuits en mars 2024
Réponse de Adrienne le 11 mars 2024
Thank you for your fantastic review of the Hotel Tampa Riverwalk Your compliments to our staff and their service are greatly appreciated and have made our day. We hope the next time you travel to the area you’ll be back for another great stay with us
4/10 Médiocre
Netasha
Voyage en couple
9 mars 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Netasha
Séjour de 3 nuits en mars 2024
Réponse de Adrienne le 9 mars 2024
Thank you for your candid review regarding your recent visit. We were disappointed to hear that we did not perform well and you can be assured that we will be sharing your feedback with our team to ensure the opportunities are addressed immediately. We hope you will accept our apologies and we hope that we may have an opportunity in the future to show you just how great we can be.
4/10 Médiocre
Mark and Neesee
7 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mark and Neesee
Séjour de 1 nuit en février 2024
Réponse de Adrienne le 9 mars 2024
Thank you for taking the time to review your stay with us. We were delighted to hear you enjoyed your time with us and we truly value your continued patronage.
2/10 Horrible
Nuh
Voyage en couple
7 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nuh
Séjour de 3 nuits en mars 2024
Réponse de Adrienne le 12 mars 2024
It is always disappointing to learn when a valued guest leaves feeling their expectations were not met. I'd like to extend my heartfelt apologies for any difficulties and inconveniences that you may have experienced. Please be assured that our housekeeping staff follows strict procedures and protocols daily to ensure the cleanliness of our facilities. Your comments and feedback are greatly appreciated and will be shared with our team, thank you.
2/10 Horrible
Tariq
6 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tariq
Séjour de 1 nuit en mars 2024
Réponse de HTR le 6 mars 2024
Hi Tariq, thank you so much for being our guest! We're sorry to learn this, but would love more detail. Please call the hotel, and our manager on duty will be happy to help you!
2/10 Horrible
Bob
Voyage en couple
4 mars 2024
Les points faibles : Personnel et service
Bob
Séjour de 1 nuit en mars 2024
Réponse de HTR le 5 mars 2024
Hi Bob, I'm so sorry to hear this! We'd love an opportunity to learn more, if you'd be so kind as to call us and provide us some information so we can provide additional training.
10/10 Excellent
Christy
Voyage en famille, Voyage d’affaires
2 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christy
Séjour de 2 nuits en février 2024
Réponse de Adrienne le 7 mars 2024
We’re so happy to hear you had such a great stay with us at the Hotel Tampa Riverwalk and that our location was so convenient for your needs during your stay, thank you.
10/10 Excellent
Dawn, Paramus
Voyage en famille, Voyage en couple
2 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dawn
Séjour de 3 nuits en février 2024
Réponse de Taylor M le 3 mars 2024
Thank you very much for staying with us and for taking the time to fill out this survey! Our goal is to provide our guests with exceptional service and we are therefore grateful to hear that we did exceed your expectations during your visit with us.
4/10 Médiocre
Aaron
Voyage d’affaires
29 févr. 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Aaron
Séjour de 2 nuits en février 2024
Réponse de HTR le 1 mars 2024
Hi Aaron, thank you so much for being our guest! We're about to go through a full renovation to become a Curio Collection Hotel. We hope that you will come back and see the new place when it's complete.
8/10 Bien
Andrew
29 févr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Andrew
Séjour de 2 nuits en février 2024
Réponse de Adrienne le 1 mars 2024
We’re thrilled you had an overall great experience here with us at the Hotel Tampa Riverwalk
6/10 Satisfaisant
Greg
29 févr. 2024
Les points forts : Personnel et service
Greg
Séjour de 2 nuits en février 2024
Réponse de Adrienne le 1 mars 2024
We’re thrilled you had an overall great experience here with us at the Hotel Tampa Riverwalk
10/10 Excellent
Wenona
Voyage d’affaires
29 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wenona
Séjour de 1 nuit en février 2024
Réponse de Andrew le 1 mars 2024
I'm happy to hear that you had great interactions with our staff! We hope you'll visit with us again in the future!
10/10 Excellent
Tracy
27 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tracy
Séjour de 1 nuit en février 2024
Réponse de Taylor M le 28 févr. 2024
Thank you very much for staying with us and for taking the time to fill out this survey! Our goal is to provide our guests with exceptional service and we are therefore grateful to hear that we did exceed your expectations during your visit with us.
6/10 Satisfaisant
Marcee
Voyage en famille
26 févr. 2024
Marcee
Séjour de 3 nuits en février 2024
Réponse de Taylor M le 27 févr. 2024
Thank you very much for taking the time to provide us with feedback regarding your recent stay at Hotel Tampa Riverwalk in Tampa downtown! Our goal is to provide our guests with exceptional service and we are therefore disappointed to hear that your experience during your last visit did not live up to that promise.
6/10 Satisfaisant
erik
Voyage en famille
26 févr. 2024
erik
Séjour de 3 nuits en février 2024
Réponse de Taylor M le 26 févr. 2024
Thank you very much for taking the time to provide us with feedback regarding your recent stay at Hotel Tampa Riverwalk in Tampa downtown! Our goal is to provide our guests with exceptional service and we are therefore disappointed to hear that your experience during your last visit did not live up to that promise.
4/10 Médiocre
Karen
26 févr. 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Karen
Séjour de 2 nuits en février 2024
Réponse de Taylor M le 27 févr. 2024
Thank you very much for taking the time to provide us with feedback regarding your recent stay at Hotel Tampa Riverwalk in Tampa downtown! Our goal is to provide our guests with exceptional service and we are therefore disappointed to hear that your experience during your last visit did not live up to that promise.
8/10 Bien
Diane
25 févr. 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Diane
Séjour de 2 nuits en février 2024
Réponse de Taylor M le 26 févr. 2024
Thank you very much for taking the time to provide us with feedback regarding your recent stay at Hotel Tampa Riverwalk in Tampa downtown!
4/10 Médiocre
sukhjinder, jamaica
Voyage en famille
23 févr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
sukhjinder
Séjour de 1 nuit en février 2024
Réponse de Adrienne le 23 févr. 2024
All reviews are appreciated whether positive or otherwise and even though we understand that opinions may vary we still are really disappointed to read your review this morning and learn we have fallen short of your expectations. Our wish is for all guests to have the best experience possible while staying with us and knowing that your stay here with us wasn’t ultimately what you had hoped for has left us disheartened. Your feedback will be shared with our team, thank you.
8/10 Bien
John, Naperville
Voyage en famille, Voyage en groupe
21 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
John
Séjour de 1 nuit en janvier 2024
Réponse de Adrienne le 22 févr. 2024
Your reference to the Hotel Tampa Riverwalk as being a nice hotel with friendly staff is very much appreciated. It’s so nice to know that you really enjoyed your stay with us. We do however wish to apologize for any inconveniences you may have experienced during a very busy time here at our hotel.
6/10 Satisfaisant
Arthur
Voyage en famille
20 févr. 2024
Les points forts : Équipements
Arthur
Séjour de 1 nuit en février 2024
Réponse de BK le 21 févr. 2024
Arthur, please accept our sincere apologies about the billing challenges. We understand how frustrating that must have been, but we're glad it all worked out. We hope you'll come back and see us again when travels bring you to Tampa!
10/10 Excellent
Nicole, Forestdale
Voyage en couple
19 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicole
Séjour de 1 nuit en février 2024
Réponse de BK le 21 févr. 2024
Thank you so much for being our guest, and sharing this review! We hope to see you back again soon!
6/10 Satisfaisant
Zachary
Voyage en couple
19 févr. 2024
Les points faibles : Équipements
Zachary
Séjour de 1 nuit en février 2024
Réponse de Taylor M le 20 févr. 2024
Please accept our sincerest apologies for the inconveniences you encountered. It is extremely important for us to receive comments from our valued guests as it enable us to continually improve the standards we always look to exceed. Please be confident that we will follow up with these points you have outlined as we want to continue to improve our service standards
6/10 Satisfaisant
KENNETH, LAKE WORTH
Voyage en couple
19 févr. 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
KENNETH
Séjour de 1 nuit en février 2024
Réponse de Adrienne le 19 févr. 2024
Your reference to the Hotel Tampa Riverwalk as being a nice hotel with friendly staff is very much appreciated. It’s so nice to know that you really enjoyed your stay with us. We do however wish to apologize for any inconveniences you may have experienced during a very busy time here at our hotel.
4/10 Médiocre
Evelina
16 févr. 2024
Les points faibles : Propreté et équipements
Evelina
Séjour de 1 nuit en février 2024
Réponse de Adrienne le 16 févr. 2024
All reviews are appreciated whether positive or otherwise and even though we understand that opinions may vary we still are really disappointed to read your review this morning and learn we have fallen short of your expectations. Our wish is for all guests to have the best experience possible while staying with us and knowing that your stay here with us wasn’t ultimately what you had hoped for has left us disheartened. Your feedback will be shared with our team, thank you.
10/10 Excellent
marc
16 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
marc
Séjour de 3 nuits en février 2024
Réponse de Taylor M le 17 févr. 2024
Thank you very much for taking the time to respond to our survey! We are delighted to hear that you had a great experience at the Hotel Tampa Riverwalk in Tampa downtown!
8/10 Bien
Laurie
Voyage en famille
14 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Laurie
Séjour de 4 nuits en février 2024
Réponse de Adrienne le 14 févr. 2024
Your reference to the Hotel Tampa Riverwalk as being a nice hotel with friendly staff is very much appreciated. It’s so nice to know that you really enjoyed your stay with us. We do however wish to apologize for the comfortability of the bed and the pillows. during a very busy time here at our hotel.
4/10 Médiocre
Emily
Voyage d’affaires
12 févr. 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Emily
Séjour de 2 nuits en février 2024
Réponse de Adrienne le 12 févr. 2024
While we are glad that you enjoyed our hotel lobby and hallways, we deeply regret that not every aspect of your stay was positive. It is upsetting when something does not live up to your expectations and for this we apologize. Your comments will be shared with our team as we wish to ensure that we always take every opportunity to exceed our guests’ expectations. We do hope that you will reconsider giving us another try in the future. Thank you for sharing your thoughts with us
8/10 Bien
Louise, Kingston
9 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Louise
Séjour de 2 nuits en janvier 2024
Réponse de Taylor le 11 févr. 2024
Thank you very much for staying with us and for taking the time to fill out this survey!
6/10 Satisfaisant
keldon
Voyage d’affaires, Voyage en couple
6 févr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
keldon
Séjour de 4 nuits en janvier 2024
Réponse de Adrienne le 6 févr. 2024
Your reference to the Hotel Tampa Riverwalk as being a nice hotel with friendly staff is very much appreciated. It’s so nice to know that you really enjoyed your stay with us. We do however wish to apologize for any inconveniences you may have experienced during your time here at our hotel.
4/10 Médiocre
Solomon
Voyage d’affaires
4 févr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Solomon
Séjour de 4 nuits en janvier 2024
Réponse de BK le 5 févr. 2024
Thank you so much for being our guest at Hotel Tampa Riverwalk! We are so sorry your stay did not live up to your expectations, or ours. Please be assured that this feedback will be shared with our maintenance team. We also have security on-site to resolve any noise issues. We hope that after our upcoming renovation, you'll come back to see us.
8/10 Bien
Darin
4 févr. 2024
Darin
Séjour de 1 nuit en février 2024
Réponse de BK le 5 févr. 2024
Thank you so much for being our guest, and taking the time to rate us. We can't wait to see you again soon!
2/10 Horrible
Modupe
Voyage en groupe
3 févr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Modupe
Séjour de 1 nuit en février 2024
Réponse de Adrienne le 6 févr. 2024
We sincerely apologize if our staff did not complete their tasks in a timely enough manner to meet your expectations during this recent stay and we do hope that you will allow us another opportunity in the future to serve you so that we may have the chance to exceed all expectations at that time. Thank you for your feedback.
2/10 Horrible
Corinne
Voyage en groupe
30 janv. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Corinne
Séjour de 2 nuits en janvier 2024
Réponse de Adrienne le 30 janv. 2024
All reviews are appreciated whether positive or otherwise and even though we understand that opinions may vary we still are really disappointed to read your review this morning and learn we have fallen short of your expectations. Our wish is for all guests to have the best experience possible while staying with us and knowing that your stay here with us wasn’t ultimately what you had hoped for has left us disheartened. Your feedback will be shared with our team, thank you.
10/10 Excellent
Rhonda
30 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rhonda
Séjour de 2 nuits en janvier 2024
Réponse de Adrienne le 31 janv. 2024
We’re so happy to hear you had such a great stay with us at the Hotel Tampa Riverwalk and that our location was so convenient for your needs during your stay, thank you.
10/10 Excellent
Agnes
Voyage en groupe
29 janv. 2024
Les points forts : Équipements
Agnes
Séjour de 4 nuits en janvier 2024
Réponse de Adrienne le 29 janv. 2024
Thank you for the 5 stars! We hope to welcome you back to Hotel Tampa Riverwalk