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Avis sur El Wekala Aqua Park Resort

4 out of 5
El Wekala Aqua Park Resort
42 Km Nuweiba-Taba, Taba Heights, South Sinai Governorate

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 12 avis sur 31." "
Note des voyageurs de 8 (Bien), d’après 11 avis sur 31." "
Note des voyageurs de 6 (Satisfaisant), d’après 3 avis sur 31." "
Note des voyageurs de 4 (Médiocre), d’après 2 avis sur 31." "
Note des voyageurs de 2 (Horrible), d’après 3 avis sur 31." "

7,6/10

Propreté

8,0/10

Personnel et service

7,2/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

Avis

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very super place I can only recommend for relaxation!
Séjour de 7 nuits en janvier 2020
Réponse de GR El Wekala le 4 févr. 2020
Dear Valued Guest, thank you so much for such a great review! We shall we awaiting for your next arrival!

10/10 Excellent

Fieger

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2020
Réponse de GR El Wekala le 27 janv. 2020
Dear Valued Guest, thanks a million for your review! We are very glad to know that you have enjoyed your stay, and will await for your next arrival!

4/10 Médiocre

Irma

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Never again to Taba Eights!
The place looks like an abandoned movie set. The room was fine, but dirty. When I stepped into the shower it was full of sand brought from the beach probably from the previous occupiers. One sink tap was leaking and flooding all the bathroom top. Breakfast was acceptable, but the food was not very tasty and drinks terrible. The hotel beach was awful, rubbish everywhere and probably the only place all along the cost with no reef. I went there only one day and a poor camel stayed tied down (neck to front legs), unable to stand up, for hours. The only positive thing is people at the reception desk, all very kind and helpful. I felt a bit sorry for them. Taba Heights is located in the middle of nowhere and there is no transport to go and visit places outside of it unless you pay an awful amount of money and use the internal travel agent. We left the second day....
Séjour de 11 nuits en novembre 2019
Réponse de GR El Wekala le 27 nov. 2019
Dear Irma, thank you for sharing your experience with us. We are deeply saddened that you did not find the destination as expected; thank you for your nice words about the reception staff - indeed, our team is trying their best to make you satisfied and supported by any matters. Our destination and resort are constantly developing, so we hope to have a chance to welcome you once again next season to change to impression and provide a wonderful stay!

10/10 Excellent

Rastislav

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very good
Séjour de 7 nuits en octobre 2019
Réponse de GR El Wekala le 24 nov. 2019
Thanks a lot, dear Rastislav! We are very glad to know that you have enjoyed your stay, always welcome back on your next vacations!

10/10 Excellent

Yelena

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2019
Réponse de GR El Wekala le 29 oct. 2019
Dear Yelena, thanks a million for the top rating! We are so glad to know that you have enjoyed, and will be awaiting for you to come back again and again!

8/10 Bien

GALI

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Harpaz family vaction
Hello everyone we enjoyed the hotel in our holiday .. from the reception at the front desk Dear Mr. Alex , the staff and entertainment to the last staff all was very nice and want to help .. The pool was pleasant and the activities varied .. Except for the food which was not so delicious .. We would love to recommend the hotel For any family that want to spend quality time together .. Thanks again for the wonderful hospitality. The Harpaz family
Séjour de 4 nuits en octobre 2019
Réponse de GR El Wekala le 24 oct. 2019
Dear Gali, thanks a million for your nice review, we are so glad to heat that you have enjoyed it with our staff, services and for recommending our resort! Your notices regarding the food are very well received and we promise to work on improvements of the menu and taste. It was a great honor for us to welcome you at our resort and we strongly hope to welcome you again very soon!

8/10 Bien

Voyageur vérifié

The beach was excellent..the food wasn't good and the staff as well
Séjour de 3 nuits en octobre 2019
Réponse de GR El Wekala le 20 oct. 2019
Thanks a lot for the review! We are glad you have enjoyed your time at the beach! Our chefs are currently working on the menu improvements, so welcome back at any time to enjoy to the maximum!

8/10 Bien

AndrewNicholas, London ... UK

Voyage en couple
Les points forts : Personnel et service et équipements
Everything was fine except the drinks situation, to not serve drinks without ice ... is a big No No, They have to address this situation ASAP,
Séjour de 2 nuits en octobre 2019
Réponse de GR El Wekala le 20 oct. 2019
Dear Andrew, thank you for your nice review, we are glad you found everything fine, and we are thankful for your notice regarding the ice - indeed, there was an issue, and it has already been completely solved! We shall be awaiting for your next arrival to our resort on your next vacation!

6/10 Satisfaisant

DAVID DUDU NAHARI

Les points forts : Personnel et service
Les points faibles : Propreté et confort de la chambre
There is no internet reception in the rooms area. There is no water flow in the shower and the shower was not clean... The staff attitude was excellent and caring..
Séjour de 2 nuits en septembre 2019
Réponse de GR El Wekala le 10 oct. 2019
Dear David, thank you for having taken you time to review your stay with us. We regret to know that your stay did not reach your expectations in all the matters, however glad that you have liked some services and staff. Thank you for your notices, be sure they are passed to responsible departments to improve. Best Regards, Hotel Management.

8/10 Bien

Yaarit

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 4 nuits en septembre 2019
Réponse de GR El Wekala le 10 oct. 2019
Dear Yaarit, thank you for such a nice review! We are glad you have enjoyed and strongly hope to welcome you once again on your next trip!

10/10 Excellent

Inna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en septembre 2019
Réponse de GR El Wekala le 10 oct. 2019
Dear Inna, thanks a million for reviewing your stay! We are very happy that you have enjoyed and we all hope to welcome you once again on your next trip!

8/10 Bien

Voyageur vérifié

Séjour de 1 nuit en septembre 2019
Réponse de GR El Wekala le 21 sept. 2019
Dear Valued Guest, thank you so much for the rating! You are always welcome back to our resort on your next vacation!

2/10 Horrible

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements
treatable experience. very bad food. the hotel was over booked and not ready for this kind of amount of guest. we left the hotel the day after we got there after 50 min waiting for table at the restaurant morning and launch.the beach is 15 min driving by buss. drinks was very bad. no ice.
Séjour de 5 nuits en août 2019
Réponse de GR El Wekala le 26 août 2019
Dear Valued Guest, Thank you for having taken your time to review your stay with us. We are deeply sorry to know that your stay did not match your expectations. Indeed, serving during the high season could be a tough challenge. We are sad to hear that you were even not satisfied by our staff that tried the best in the formed situation and offered you the possible maximum to create satisfaction despite your respectful decision to leave. As well, kindly notice that although the resort is indeed not located at the first line, we provide a free of charge shuttle service every half an hour that brings a guest to the beach in just a few minutes. We strongly hope you will consider visiting our resort once again at another season, so we have a chance to completely change your impression and let you enjoy your vacation. Please contact the resort to arrange a stay.

8/10 Bien

Liron

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent vacation 🌏
Really nice place, we got upgrade to pool view room, we was two couples of friend, everything was good, we enjoy from the pool, and from the animation team, and from the local shops in the resort.
Séjour de 2 nuits en août 2019
Réponse de GR El Wekala le 24 août 2019
Dear Liron, thank you for sharing your experience! We are really glad to know you have enjoyed, and we all strongly hope to greet you again very soon!

10/10 Excellent

ofer

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Propreté
Séjour de 2 nuits en août 2019
Réponse de GR El Wekala le 21 août 2019
Dear Ofer, thank you for your nice review! We are glad you have enjoyed and strongly hope to welcome you once again on your next trip!

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The hotel personnel is very nice, everything works quite well and at the same time you can notice that renovations are need. Anyways it is a great offer for the price! Unbeatable!
Séjour de 5 nuits en août 2019
Réponse de GR El Wekala le 18 août 2019
Thank you for such a nice review! We are very glad to know you have enjoyed, and strongly hope to welcome you once again on you next trip, to provide a 5/5 service, and deserve an appropriate score from you ride!

10/10 Excellent

yahav

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
great service
great service food is ok
Séjour de 3 nuits en août 2019
Réponse de GR El Wekala le 16 août 2019
Dear Yahav, thanks a million for your beautiful review! We all shall be awaiting for your on your next vacation!

10/10 Excellent

Ehab

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2019
Réponse de Alex GR le 13 août 2019
Dear Ehab, thank you for your wonderful review! We are very happy to know you have enjoyed! Always welcome back to El Wekala Resort on you next vacations. Best Regards, Hotel Management.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2019
Réponse de Online Reputation le 2 août 2019
Dear our guest, Thank you for your positive rating. it was a great pleasure to have you with us and we sincerely hope to welcome you back soon. With warm regards, El Wekala management team

8/10 Bien

Laszlo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en mars 2019
Réponse de Guest Relation le 26 avr. 2019
Thanks for your rating, hope to see you again

8/10 Bien

Nadia

Les points forts : Propreté, personnel et service, confort de la chambre
Fajny obiekt dla rodziny!
Bardzo fajne miejsce, okolica ok. Obsługa naprawdę przemiła!!! Mogę z czystym sumieniem polecić normalnym i nie zbzikowanym turystom na tle All inklusive.
Séjour de 4 nuits en janvier 2019

10/10 Excellent

Voyageur vérifié

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté
Needs to make the room more enjoyable. Food very bad. No coffee or tea anywhere. Worst quality.
Séjour de 1 nuit en janvier 2019
Réponse de Hotel Management le 11 janv. 2019
Dear Valued Guest, thank you for having taken you time to review your stay with us. We regret to know that your stay did not reach your expectations. Thank you for your notices, be sure they are passed to responsible departments to improve. Best Regards, Hotel Management.

6/10 Satisfaisant

Voyageur vérifié

Voyage en groupe, Voyage d’affaires
Les points faibles : Propreté
Food very bad. Not clean coffee machine. I can't find good food, i went to another hotel to find good food. Room does not have anything. Even they refused to give me the room i did reserve.
Séjour de 1 nuit en janvier 2019
Réponse de Hotel Management le 11 janv. 2019
Dear Valued Guest, thank you for having taken you time to review your stay with us. We regret to know that your stay did not reach your expectations. Thank you for your notices, be sure they are passed to responsible departments to improve. Best Regards, Hotel Management.

10/10 Excellent

Iliah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
My children and I had a WONDERFUL stay at this resort! The staff was super friendly and made our stay amazing! They were fun, caring, kind and became apart of our family! The room was great, with hot water and great water pressure. We also loved all the meals and especially the POOLS! My kids lived on the water slides and we spent all day there! The only disappointment was that there is no internet in the rooms, but they said that this will change in the coming weeks. Also, it was hard for me to get a strong connection in the lobby, but that’s no deal breaker! Also, it would have been nice the have channels on the TV for the kids to watch during down time since there was no internet in the room. But again, not a deal breaker! One more thing: steer clear AWAY from the beauty salon that is on property- the man who works there is a PERVRT and sexual harraser. Other than the few things mentioned, this place is perfect and I HIGHLY recommend it, and hope that our family can return on day!
Séjour de 3 nuits en octobre 2018
Réponse de El Wekala Aqua Park Resort Team le 8 nov. 2018
Thank you liah for your review.We are excited to hear that your stay with us is up to your expectations and appreciate your compliments about food , room,water slides. At the same time we are sorry that some point did not meet your expectations.We are being working on your comments and are in the process of making WIFI and kids channels available in our guest’s rooms. We look forward to hosting you back soon.

10/10 Excellent

Barbara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Preis-Leistung unschlagbar
Es fahren regelmäßig Shuttle-Busse zum Stand und zwischen den Hotels, diese waren auch in der Regel pünktlich. Man kann auch laufen, es ist nur ein guter Kilometer zum Meer. Mir war es aber zu heiss, ich habe den Bus genommen. Die Entfernung zum Meer ist natürlich ein Nachteil im Vergleich zu den anderen Hotels. Dafür gibt es Uptown mehrere Restaurants zur Auswahl. Im Fying Carpet Restaurant zum Beispiel wurden mir jeden Abend super leckere vegane Speisen und Smoothies zubereitet, tolle, frische Salate usw., zu überaus fairen Preisen. Ich habe so ca. 6 - 7 Euro pro Tag für Dinner ausgegeben. Das ist inklusive Getränke wie frischen Säften und Bier. Mein Zimmer war tip-top und sehr ruhig. WiFi gibt es leider nur an der Rezeption im Wekala. Da bin ich lieber nach dem Baden in die Bar-Lounge im Strand Hotel um meine Mails zu checken. Da sitzt man gemütlicher und kann einen Cocktail schlürfen. Alles in allem kann ich das El Wekala in Uptown Taba Heights nur Empfehlen.
Séjour de 6 nuits en octobre 2017
Thank you Barbara for your review We are so glad you have enjoyed your stay with us

4/10 Médiocre

Hilary

Les points forts : Propreté
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Sad days
Very quiet and no pool despite the pool clearly being advertised
Séjour de 1 nuit en novembre 2017
Thank you Hilary for your review We are sorry to know that your vacation was below your expectations, we apologize for the inconvenience since we have some pool maintenance

10/10 Excellent

Conrad, london

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
a lovely hotel,stunning mountain veiws
the hotel was lovely the rooms were quite spacious but was not cleaned often the breakfast buffet was good but,dinner was a bit same same. the staff were quite friendly and very helpful. I would go again.
Séjour de 6 nuits en août 2017
Réponse de General Manager le 20 sept. 2017
Thank you Conrad for having the time to review us We are so glad we could make your stay a nice one We look forward to having you back soon

2/10 Horrible

Wai Lan

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Harassment, suspect of taking away my cellphone du
Very bad experience. 1. I heard that there were two German women were stabbed in a resort in South Sinai When I arrived the resort. 2. The restaurant manager asked me to have a drink in the hotel room, that is absolutely harassment for a female guest, and very offensive, very impolite, I refused. He ordered a waiter to stop me taking water from the water machine but other guests can have food, soft drink, coffee and tea. I was scared too, very scared. 3. When I was talking to the receptionist for arranging a taxi or hotel Limousine to the border, my Cellphone disappear. Strand beach resort told me that my cellphone is with that receptionist. The receptionist refuses pay on line but insist an international money transfer by wires, China control the foreign currency export. This is the only way the hotel accept. it is the 22nd date, they still refuse to return my cellphone back. I am very upset.
Séjour de 1 nuit en juillet 2017
Dear Wai Lan Please note that we did not take your phone, we have your phone, you have left it behind and asked us to send it by courier where you refused to pay the courier company or deposit the money in our account to pay for you. Also, regarding the other experience mentioned, we have a lot of correspondence from your side where you thanked us for having such a wonderful stay, Rest assured that your phone is safe with us until you pay the courier fees. Thank you

2/10 Horrible

Voyageur vérifié

Les points forts : Propreté
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
My cellphone was took away
My cellphone was took away when I was calling a taxi/Limousine for an hour (From 4:30 - 5:30pm), they did not return to me after 22 days. My cellphone is with them now.
Séjour de 4 nuits en juillet 2017
Dear Maam, Please note that your phone was not took away and you have left it at our resort, We have a lot of correspondence, from your side that, proves that you have left your phone and it is with us , where we have asked you to pay the courier company and you have refused to pay, that is why the hotel still has your phone in our safe. Thank you

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The bathrooms need a lot of work
The towels provided looks and feels like they came from a car wash. The towels were also very obviously frayed. No tissues in the tissue box holder. The only complimentary toiletry is a shower cap. The bathroom just did not look or feel clean.

8/10 Bien

George, Washington CC

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel, great watersports, excellent value for money
Great hotel, phantastic value for money. The only suggestion is that they might indicate things like the reception or parking a little better - we got lost before arriving!