Vue aérienne

Avis sur Sunset Gardens Guesthouse

2.5 out of 5
Sunset Gardens Guesthouse
8305 Contant, St. Thomas, St. Thomas

Avis

6,6
Note des voyageurs de 10 (Excellent), d’après 46 avis sur 224." "
Note des voyageurs de 8 (Bien), d’après 69 avis sur 224." "
Note des voyageurs de 6 (Satisfaisant), d’après 43 avis sur 224." "
Note des voyageurs de 4 (Médiocre), d’après 32 avis sur 224." "
Note des voyageurs de 2 (Horrible), d’après 34 avis sur 224." "

7,0/10

Propreté

7,6/10

Personnel et service

6,0/10

Équipements

6,0/10

Infrastructures et conditions de l’hébergement

7,0/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Dany, Le Mans France

Les points forts : Propreté
Les points faibles : Confort de la chambre
Bien situé, belle vue mais équipement insuffisant
la literie est très déficiente avec un matelas coton tellement mou et tombant au sol qu'on ne peut pas dormir convenablement. La cuisine mal éclairée (manque néon sous meubles hauts) manque d'éléments élémentaires pour cuisiner : casserole assez grande, ustensiles de cuisine, verres (au moins 4), poêle anti-adhérente, manque de produits d'entretien pour nettoyer la cuisine ...Douche inexistante avec jet minimum sur mur opposé, une pomme de douche reliée à une prise électrique pour chauffer l'eau, un véritable danger, manque de tablettes autour du lavabo

6/10 Satisfaisant

Xavier, Los Angeles

Voyage en famille avec de jeunes enfants
I liked the view It was not really clean
Séjour de 10 nuits en mars 2024

8/10 Bien

Robert

Voyage en couple
Les points forts : Propreté
Nice view
Séjour de 2 nuits en février 2024
Réponse de Deb le 10 mars 2024
Thank You Robert for taking the time to rate our property and happy that you enjoyed the View!

10/10 Excellent

Luis F.

Séjour de 1 nuit en février 2024

4/10 Médiocre

April, Arlington Hts.

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The view from the room was beautiful. Unfortunately, we were up the mountain and the only way to restaurants, grocery stores, and areas to walk was to take a taxi, $30 roundtrip. The airport is 5 minutes away, but the cost of the taxi was $30 one way. There is no sidewalk, & the street has hairpin and blind turns, with traffic driving on the left (if youre from the US, you're used to driving on the right). It is very unsafe to attempt walking down to town. I assumed it would be walkable, so it became very expensive to go out at all. Food and groceries are very expensive, much more than in the US. Power outages happen, sometimes for hours at a time, leaving you with no a/c or fan ventilation. The walls in the unit allowed sound to transmit easily, so noise from others was a problem. There are no restaurants or grocery stores nearby, and it is not recommended to drink the tap water as it is from a cistern, so we had to get a taxi to go to the store, to lug water and groceries back to the room. The pool is very small, and not conducive to swimming. There are stray cats, dogs and chickens everywhere, as well as rats in the garbage area. We will not go back. The staff were as helpful as they could be, but this is no place for a vacation.
Séjour de 14 nuits en janvier 2024
Réponse de Deb le 10 mars 2024
We are a guesthouse nestled in the mountain, We do encourage our guests to rent a car to get the most the Island has to offer. It is indeed expensive on the island, most of our guests opt for the ability to cook for themselves for basic needs leaving them the opportunity to Dine out for their Dinner on the Island. We did have a stray dog follow guests back, and has been taken in by the shelter. We are sorry that we did not meet your expectations on the island and will strive to do better.

10/10 Excellent

bil

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Deb le 10 févr. 2024
Thanks Bil. Wishing you the best on your path. Thanks for the review

8/10 Bien

MALCOLM

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 10 nuits en décembre 2023
Réponse de Deb le 10 févr. 2024
Thank You Malcolm for taking the time to review us.

8/10 Bien

LaToya

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023

4/10 Médiocre

Yoryi

Les points faibles : Propreté
159 for a night was not worth it
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Avril

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
5 stars
It was an amazing wonderful awesome stay was celebrating my wedding anniversary of 13 years
Séjour de 5 nuits en août 2023
Réponse de Deb le 11 août 2023
It was such a pleasure having you stay with us! I am happy to see you made it home safely. We look forward to your next visit.

6/10 Satisfaisant

David, St. Johnsbury

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté
The pool and outdoor patio were great
Séjour de 1 nuit en juin 2023
Réponse de Deb le 12 juin 2023
Thank You for taking a few minutes to rate our property. We are happy that you enjoyed the pool! We are working on rooms and hope to have them all upgraded by Season time.

10/10 Excellent

Maria del mar

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent
Séjour de 3 nuits en mai 2023
Réponse de Deb le 1 juin 2023
Thank You so much for taking time to review my staff and property.

10/10 Excellent

Samantha

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a nice cozy place.
Séjour de 2 nuits en mars 2023
Réponse de Deb le 26 avr. 2023
Thank You Samantha for taking time to give us a review! We are happy that you found our lil place cozy! We look forward to seeing you again in the future

8/10 Bien

Gary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2023
Réponse de Deb le 26 avr. 2023
Hey there Gary, Thank you so much for taking the time to rate us! Hope you had safe travels back home and we wish you a healthy year ahead.

10/10 Excellent

Daniella

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My husband and I were on our honeymoon ❤️ Our stay was great! Great staff and amazing views from our balcony. I want to go back!! The pool was nice as well. It was a quote and peaceful stay. I highly recommend the Sunset Garden Guest House. Affordable Paradise ❤️❤️❤️
Séjour de 5 nuits en février 2023
Réponse de Deb le 19 févr. 2023
Thank You so much for taking time and giving us your glowing review. We are so happy that you enjoyed your Honeymoon and your stay at Sunset Gardens!

10/10 Excellent

Lori

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2023
Réponse de Deb le 21 janv. 2023
Thank You Lori, was a pleasure having you choose Sunset Gardens. We hope to see you on your next trip to St. Thomas

10/10 Excellent

Lori

Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement
Great place. Reasonable price. Great location. Will stay again. Amazing host.
Séjour de 2 nuits en janvier 2023
Réponse de Deb le 21 janv. 2023
We will Welcome you back again!

10/10 Excellent

Deborah

Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
The service was super, but the room was a little deteriorated.
Réponse de Deb le 28 nov. 2022
Thank You Deborah for your review. We are working on upgrades as we can. Thank You for seeing the diamond in the rough! Hope you get the chance to visit again in the future!

2/10 Horrible

Misty

Séjour de 1 nuit en novembre 2022

10/10 Excellent

Bryan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice rustic place on the hillside. Pleasant staff also. Lots of wildlife around so get your camera ready.
Séjour de 3 nuits en août 2022

4/10 Médiocre

Wilfredo, Lawrenceville

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
In the ad it appears to be better than it actually is. Once in the room you can tell that all the furnishing are very old. It's not that I expect them to be new but at least acceptable.
Séjour de 1 nuit en août 2022

2/10 Horrible

Josette

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The proper was very dorty and unkept.
Séjour de 1 nuit en juin 2022
Réponse de Deb le 7 juil. 2022
We are so Sorry that you experienced what you felt was dirty and/or unkept! We will work harder!

2/10 Horrible

Lashawn

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en juin 2022

8/10 Bien

Yvonnizia

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Closely located to airport and not too far from Frenchtown which is a busy spot for dining.
Séjour de 2 nuits en juin 2022
Réponse de Deb le 28 juin 2022
Thank You for staying with us at Sunset Gardens and for taking the time to review our property

8/10 Bien

Elina

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Okay
Séjour de 1 nuit en avril 2022
Réponse de Deb le 6 mai 2022
Thank You Elina for taking time to review your stay with us at Sunset Gardens Guesthouse

10/10 Excellent

Ching-Nan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Even though it is up the mountain, still a pretty good stay!
Séjour de 2 nuits en février 2022
Réponse de Deb le 13 avr. 2022
Thank You so much for taking the time to review your stay.

8/10 Bien

Bridgette

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It accomplished exactly what i was trying to achieve. Away from everything quiet to rest and relax
Séjour de 2 nuits en mars 2022
Réponse de Deb le 22 mars 2022
So happy you got to rest and revitalize! Hope to see you again soon.

6/10 Satisfaisant

Heidi

Voyage en famille
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
This property was a mixed bag for us. The staff was amazing and i give them 5 stars. The location was up the mountain and you will need a car/taxi to get anywhere. It is located in a more residential area with the closest amenities starting at about a mile away (not walkable at all!). Pretty noisy, and the skylight in the living room made sleeping in next to impossible. The people staying there were all friendly and nice, we interacted with nearly everyone around us that first night. All in all, i would say great place if you are traveling on a budget or want to get beyond the typical tourist experience. I would look elsewhere if you want to be near the beach or if you are a light sleeper.
Séjour de 1 nuit en mars 2022
Réponse de Deb le 22 mars 2022
Heidi - Thank you so much for taking the time to review us. We are definitely a niche property, unlike the resort properties on island. Darn Skylights, Can't live with em and can't live without at HIGH current rates. Sorry you did not get to sleep in!

10/10 Excellent

Victor

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
very friendly staff . we loved it
Séjour de 7 nuits en mars 2022
Réponse de Deb le 22 mars 2022
Thank You Victor! We are happy you loved it! We are truly a diamond in the rough! Hope you make it back this way.

6/10 Satisfaisant

Marisol

Les points forts : Propreté
The place has an amazing view, around the facilities not much to do.
Séjour de 2 nuits en février 2022
Réponse de Deb le 2 mars 2022
Thank You Marisol for your review! That is part of our niche, Quiet, Peaceful Guesthouse with Cooking Facilities making a wonderful place to get away and relax and warm up from those cold winters.

6/10 Satisfaisant

Ann

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
staff was friendly and available. parking was easy. tv was ok. has stove and fridge and air conditioning. shower sucked and bed was awful and i think i got bug bites from there
Séjour de 1 nuit en février 2022
Réponse de Deb le 2 mars 2022
Sorry the shower sucked! Sincerely! We were having issues with our pump and had to go on back up. We have a stringent system of pest control, including mosquito's. I apologize if you experienced bug bites, but maybe not from here. Perhaps the Beach?

4/10 Médiocre

Douglas

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The actual property was very misrepresented from the photos, it was more like a cheap hourly motel in your local town. The shower was just a dribble that took at least 20 minutes to start to get warm water. You had to get in bed from the end because there wasn't enough room on either side to get in likewise because the room was so small. The property on the whole was in disrepair. Just not what I expected.
Séjour de 5 nuits en février 2022
Réponse de Deb le 2 mars 2022
Hello Douglas, I apologize for the poor water pressure, we were having issues with our pump on property, and to keep water flowing found it necessary to go on our back up system, which allows you to get water under such emergencies. I do actually agree that the bedroom in 2 of our rooms is rather small for our Queen Size bed, yet most people do not feel this is an issue. All photo's are taken on a cell phone, therefore, how can it not depict the property accurately? We are a budget property with prices rolled back to 2015 until we are back up to where we feel comfortable with raising prices to compete with the market. So sorry that you were disappointed with your stay. We are working diligently on the things we can do, and will continue to upgrade and update.

4/10 Médiocre

diane

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
The property is very run down, hasn’t been updated in many years. Fridge propped up with a rock and piece of wood. Sliding door to porch off the track. Domestic arguments at all hours.
Séjour de 2 nuits en janvier 2022
Réponse de Deb le 31 janv. 2022
We have been diligently trying to update the property since incurring not 1 - but 2 Category 5 Hurricanes, We know this is a slow process which we apologize for! Hence we have kept the prices low until we are able to offer a fully updated facility. We have Neighbors that do have some domestic issues. They are across the street (not on our property)!

10/10 Excellent

MALCOLM

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
great view of the harbor area, very intimate setting, management and staff were very friendly and helpful, would definitely stay here again
Séjour de 9 nuits en décembre 2021
Réponse de Deb le 11 janv. 2022
Malcolm, Thank you so much for taking the time to rate our property and services. We appreciate you being able to see the "Diamond in the Rough" We will continue working diligently to upgrade and complete repairs.

4/10 Médiocre

Charlie

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room simply had not been cleaned. Long hair on the floor, bathroom and shower wall… revolting. No staff to talk to outside short hours (but some of us have work so…). Anyway, would not recommend...
Séjour de 7 nuits en décembre 2021
Réponse de Deb le 11 janv. 2022
Charlie, I apologize on behalf of my staff for not doing a more thorough job in cleaning your room prior to check in. As for our hours, Yes, they are short in regards to Hotels, but, we are a guesthouse, and our guests have full access to us via telephone where we can handle any issues that might come up in a timely manner

6/10 Satisfaisant

Shaniqua

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 4 nuits en décembre 2021

2/10 Horrible

Kentry

Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The property controls the AC & maintained it ~75-77F degrees which was too warm. Shower hot water limited to less than 10 minutes. Roachee & ants in bathroom & kitchenette. Facility is not acceptable & on US mainland would be rated a 1-star accomodation facility. Must have vehicle or be prepared to take taxi to public transportation area ~1.5 miles from hotel. Staff was very pleasant.
Séjour de 5 nuits en octobre 2021
Réponse de Deb le 11 janv. 2022
In light of Covid we have installed a Smart Device to aid us in providing the best possible air during this time. Each guest has their own remote control for their units, we can however override when there becomes issues and the controller may not be working properly!

8/10 Bien

William

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Views are great
Séjour de 6 nuits en septembre 2021
Réponse de Deb le 4 oct. 2021
Thank You for reviewing our property! We appreciate you!

6/10 Satisfaisant

James

Voyage en groupe
Séjour de 3 nuits en août 2021
Réponse de Deb le 2 sept. 2021
Thank You James for taking time to rate our property.

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful view
Séjour de 2 nuits en août 2021
Réponse de Deb le 22 août 2021
Thank You for taking a moment to rate our view!

4/10 Médiocre

Jessica

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Not my type of lodging
We stayed at Sunset Gardens for 3 nights as a family trip in St Thomas. The moment we arrived on the property I was a little confused if we were even in the right place. The parking was so small. There is no lobby, only a tiny office. The lady who checked us in was so sweet and helpful. It was a shame that there wasn't anything she could do about the building which just made me feel uncomfortable. The railings near the steps towards laundry were rotting off. Our room for a family of 4 was so small. No elbow room at all. The TV was Dish and sometimes worked and sometimes did not. The bathroom was just as small. I'd have to twist awkwardly just to reach the toilet paper. There was no sink space. If I put anything down on the vanity it would fall off. But the shower was a real piece of work. It looked ok, but the water temperature was the confusing part. I would have it on a lukewarm or cool temperature, and without warning and without touching the faucet setting, the temperature of the water would heat up so much I'd get burned. Then , the backdoor to the balcony was so hard to close, I'd have to slam it just to close and lock it. One night when we were there at 5 in the morning, the power went out and all fans, AC shut off. Got very hot very fast. And to top it off, the other guests were so loud during all hours of the night, talking, blasting music, laughing. Just overall, I rate my stay 2 stars. The only positive was the people who worked check in were very nice.
Séjour de 3 nuits en août 2021
Réponse de Deb le 18 août 2021
First Jessica let me say it was a pleasure having your family with us. We apologize that you were uncomfortable during your stay. I will have my plumber look into the Hot water balancing - that has never been mentioned. We very recently put in a back up generator as our island has frequent power outages, I apologize that it was so new that we hadn't had time to work out any of the bugs. Working well now!

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
This property is in terrible shape. Floors are cracked, bed is 20 years old, doors will not close or lock, leaky roof, bugs and paper thin walls. Office closes at their leisure and property is not supervised. There was a fight at the pool one night and a loud party the other night. Place need to be condemned and torn down.
Séjour de 3 nuits en août 2021
Réponse de Deb le 18 août 2021
Thank You for taking the time to Rate Our Property, We have chosen to work on the infastructure of the property before the upgrades. Beds were all replaced after 2 - Category 5 hurricanes caused much destruction. Hence the reason for not raising our rates, but rolling back to rates of 2015 - prior to the Hurricanes. As far as supervision, We apologize about the party, the Birthday Girl and her guests were confronted at the time of their arrival or it could have been far worse.

4/10 Médiocre

Bernardette

Séjour de 1 nuit en juillet 2021

4/10 Médiocre

Bernardette

Séjour de 1 nuit en juillet 2021

6/10 Satisfaisant

Voyageur vérifié

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
The price was ok , but don’t have any thing close to it .
Séjour de 9 nuits en juillet 2021
Réponse de Deb le 23 juil. 2021
Thank You for reviewing our property. Close is a relative term. We are within 2 miles of the Airport and 2 miles to downtown. less than 1 mile from Grocery Store. 2 Miles to some amazing beaches. We do recommend renting a car so that you are free to discover the island at your leisure.

10/10 Excellent

Elaine

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 14 nuits en juillet 2021
Réponse de Deb le 18 juil. 2021
I hope you had an uneventful trip home and I hope all is safe. Best of Luck to you in all your endeavors and we hope to see you again!

4/10 Médiocre

Voyageur vérifié

Séjour de 3 nuits en juillet 2021
Réponse de Deb le 23 juil. 2021
We are sorry to see that you were not happy with your stay with us. I would be open to knowing what it was that you disliked about your visit. We are unable to fix something if we are not aware of it.

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
There were roaches in the kitchen. This place needs some renovations
Séjour de 5 nuits en juillet 2021
Réponse de Deb le 13 juil. 2021
We are sorry that you encountered bad bugs. Part of being in the Tropics. We are working diligently to update and repair from the Hurricanes that devastated our Island. We continue to upgrade the infastructure and plan to continue with renovations and upgrades in the future. Thank You for staying with us and we look forward to you staying again and seeng all of the improvements.

10/10 Excellent

Thomas

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juillet 2021
Réponse de Deb le 10 juil. 2021
Thank You so much for your Rating of your recent stay. We appreciate you taking the time to review or rate us!

8/10 Bien

Voyageur vérifié

Séjour de 2 nuits en juillet 2021
Réponse de Deb le 18 juil. 2021
Thank you for taking time to review our property, and thank you for staying with us.