Petit-déjeuner et déjeuner servis sur place, restauration en plein air

Avis sur Four Seasons Hotel St Louis

5 out of 5
Four Seasons Hotel St Louis
999 North Second Street, St. Louis, MO

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 710 avis sur 897." "
Note des voyageurs de 8 (Bien), d’après 118 avis sur 897." "
Note des voyageurs de 6 (Satisfaisant), d’après 37 avis sur 897." "
Note des voyageurs de 4 (Médiocre), d’après 21 avis sur 897." "
Note des voyageurs de 2 (Horrible), d’après 11 avis sur 897." "

9,8/10

Propreté

9,6/10

Personnel et service

9,4/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

10/10 Excellent

Elisabeth, Lausanne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Magnifique Hôtel
Magnifique hôtel, malheureusement pas très bien situé

10/10 Excellent

Latron, Sikeston

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great Experience
Séjour de 1 nuit en mars 2024
Réponse de Aoztok le 18 mars 2024
Dear Latron,Thank you so much for staying with us and sharing your positive experience, we look forward welcoming you back in the near future again. Have a great day.

10/10 Excellent

Yan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice and clean. And the service is good.
Séjour de 2 nuits en mars 2024
Réponse de Aoztok le 11 mars 2024
Dear Yan,Thank you so much for staying with us and sharing your positive experience, we look forward welcoming you back in the near future. Have a great week!

10/10 Excellent

Itsuki

Séjour de 1 nuit en mars 2024
Réponse de Aoztok le 5 mars 2024
Dear Itsuki,Thank you so much for staying with us and sharing your positive experience, we look forward welcoming you back again in the near future. Have a great week!

10/10 Excellent

Husam

Séjour de 2 nuits en février 2024
Réponse de Aoztok le 24 mars 2024
Dear Husam,Many thanks for staying with us and sharing your positive experience. Look forward welcoming you back in the near future again. Have a great day.

10/10 Excellent

Jamie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I absolutely loved it my staycation was wonderful!!!
Séjour de 1 nuit en janvier 2024
Réponse de Aoztok le 25 janv. 2024
Dear Jamie,Thank you so much for staying with us and sharing your positive experience, look forward welcoming you back in the near future. Have a great day.

10/10 Excellent

Diamond

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
great service
Séjour de 2 nuits en janvier 2024
Réponse de Aoztok le 20 janv. 2024
Dear Diamond,Thank you so much for staying with us and sharing your positive experience. Look forward welcoming you back in the near future. Have a great week.

10/10 Excellent

Yvonne, CLAYTON

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Not cheap but worth the treat. Get the river view…awesome!
Séjour de 1 nuit en décembre 2023
Réponse de Aoztok le 25 déc. 2023
Dear Yvonne,Thank you so much for staying with us and sharing your positive experience, we look forward welcoming you back in the near future again. Happy Holidays!

10/10 Excellent

Jeff

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de LStosberg le 26 déc. 2023
Thank you for the feedback Jeff! We are so glad you enjoyed your stay and we hope to welcome you back to the Four Seasons St. Louis in the future!

10/10 Excellent

George

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Aoztok le 18 déc. 2023
Dear George,Thank you so much for staying with us and sharing your positive experience, look forward welcoming you back in the near future. Have a great week!

10/10 Excellent

Charles

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Aoztok le 5 déc. 2023
Dear Charles,Thank you so much for staying with us and sharing your experience with us, we look forward welcoming you back in the near future.

10/10 Excellent

Stephanie

Séjour de 1 nuit en décembre 2023
Réponse de Aoztok le 5 déc. 2023
Dear Stephanie,Thank you so much for staying with us and sharing your positive experience, we look forward welcoming you back in the near future again. Have a great week!

2/10 Horrible

Courtney

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Worst Four Seasons in the world
It is without a doubt the worst four seasons I have ever stayed in around the world. It is dirty- it smells like old cigarette smoke- it is next to a casino- the rooms are more like a Hilton (even the suites)- just atrocious.
Séjour de 8 nuits en novembre 2023
Réponse de Aoztok le 20 nov. 2023
Dear Courtney,Thank you so much for sharing your experience as well as the feedback. I apologize for your inconvenience and please let us know if there is anything we can do to turn this experience around. Have a great day!

4/10 Médiocre

Meggan

Séjour de 3 nuits en novembre 2023
Réponse de Aoztok le 21 nov. 2023
Dear Meggan,Thank you so much for staying with us and sharing your feedback. We apologize for any inconvenience and hope that you would give us another chance to restore the faith in you. Have a great week!

10/10 Excellent

Daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean and comfortable
Séjour de 4 nuits en novembre 2023
Réponse de Aoztok le 20 nov. 2023
Dear Daniel,Thank you so much for staying with us and sharing your positive experience with us, we look forward welcoming you back in the near future. Have a great day!

10/10 Excellent

Anita, Arlington Heights

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice property with close proximity to the Jefferson Expansion, bars and restaurants.
Séjour de 2 nuits en novembre 2023
Réponse de Aoztok le 15 nov. 2023
Dear Anita,Thank you so much for staying with us and providing positive feedback, look forward welcoming you back in the near future. Have a great week!

8/10 Bien

Elena

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en novembre 2023
Réponse de LStosberg le 7 nov. 2023
Thank you for the feedback Elena! We hope to welcome you back to the Four Seasons St. Louis soon.

10/10 Excellent

Cory

Voyage en groupe
Les points forts : Équipements
Everyone was friendly and delightful
Séjour de 1 nuit en novembre 2023
Réponse de LStosberg le 5 nov. 2023
Thank you for the feedback Cory! We hope to welcome you back to the Four Seasons St. Louis soon!

10/10 Excellent

Kelly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Aoztok le 30 oct. 2023
Dear Kelly,Thank you so much for staying with us and sharing your positive experience, we look forward welcoming you back again in the near future. Have a great week!

10/10 Excellent

Matthew

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property and hotel are excellent! The neighborhood is dirty.
Séjour de 2 nuits en octobre 2023
Réponse de Aoztok le 18 oct. 2023
Matthew,Thank you so much for staying with us and sharing your positive experience, look forward welcoming you back in the near future again.

10/10 Excellent

Queen Bree

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Aoztok le 9 oct. 2023
Dear Queen Bree,Thank you so much for staying with us and sharing your positive experience. Look forward welcoming you back in the near future again. Have a great day.

10/10 Excellent

Brianna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de LStosberg le 4 oct. 2023
Thank you for the feedback! So glad to see you enjoyed your stay Brianna and we hope to welcome you back to the Four Seasons St. Louis soon!

10/10 Excellent

Melody

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was beautiful the rooms were just perfect and clean
Séjour de 3 nuits en septembre 2023
Réponse de Aoztok le 3 oct. 2023
Dear Melody,Thank you so much for staying with us and sharing your positive experience, look forward welcoming you back in the near future. Have a great week!

2/10 Horrible

Shelagh

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
This was the worst Four Seasons I have ever been to -- it does not live up to the expectation of the brand. The location is horrible. While it overlooks the arch from one side, they have barricades to block out how awful the rest of the surrounding neighborhood is. The Horseshoe casino adjacent to the property is smelly, run-down and detracts from the hotel. The driveway is bumpy and dirty and it is right next to a highway and an urban wasteland with bags of trash piled up. The rooms are fine and room service was fine, but nothing is walkable and there are no restaurants nearby that one could choose. It wouldn't feel safe to do so. When I asked the concierge for advice, he said he just moved here, which would seem to make him not the best person for that type of job. His lunch recommendation was not good and far away. Finally, our room was not ready when we arrived at 2pm, but the hotel seemed empty. They made us upgrade for $60 to get into a room. Overall, very disappointing -- I would not return.
Séjour de 1 nuit en septembre 2023
Réponse de Aoztok le 4 oct. 2023
Thank you so much for your valuable feedback regarding your recent. We truly apologize for your inconvenience and look forward welcoming you back in the future to restore the faith in you. Have a great day!

10/10 Excellent

peter

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2023
Réponse de Aoztok le 13 sept. 2023
Dear Peter,Thank you so much for staying with us and sharing your positive experience. We look forward welcoming you back in the near future and have a great week.

10/10 Excellent

Debra

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mother/Daughter Pre-wedding Stay
I mean this was THE PERFECT mother/daughter trip. We went to celebrate my daughter’s upcoming wedding. We had dinner and drinks at the outdoor rooftop bar and the next day we got the full on spa treatment at the spa which was fantastic and the nicest spa set up we had ever been to. From the minute we stepped out of the car upon arrival to the minute we got back in the car for departure every employee encounter was top notch. I’m back home now and planning my next trip there with my husband. Thank you for a beautiful and memorable stay.
Séjour de 1 nuit en août 2023
Réponse de Aoztok le 1 sept. 2023
Dear Debra,Thank so much for staying with us and sharing your positive experience. Glad to read that you as well as your daughter had a fantastic stay & experience. Look forward welcoming you and your husband back in the near future. Have a pleasant weekend.

10/10 Excellent

David, St. Charles

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice and up to date, and expensive - not in the best area though
Séjour de 1 nuit en août 2023
Réponse de Aoztok le 29 août 2023
Dear David,Thank you so much for staying with us and sharing your positive experience. Look forward welcoming you back in the near future again. Have a great week!

8/10 Bien

James

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The customer service was hands down one of the best that I've ever experienced in my life. From the moment I pulled up to the entrance until I departed. The only reason the overall rating was not a five was because I was not sure if I got sick from eating the food there or not. First, I want to say the breakfast was awesome. The meal was served 15 minutes ahead of schedule and the person delivering the meal was very polite, respectful, and professional. The meal itself was delicious!! I enjoyed every bite of it and the fruit toppings tasted very fresh like it was picked out of the garden that morning. Now, I hate to place blame on anyone when it comes to food, but later that day, I had diarrhea really bad. I ate my meal at approximately 10:20 am and the diarrhea started about 2:52 pm. My breakfast consisted of waffles with strawberries and blueberries, syrup, pork sausages, butter, and a glass of water. The night before, I had a coke and red bull from the refrigerator at about 6:00 pm. i went to the Beyonce concert and around 8:30 pm ate a hotdog, chips, and a bud light. Later at the Horshoe Casino, I had a cup of rootbeer from the beverage center. After I left the hotel the next day. I went to a Circle K and bought a bottle of Fiji water. So, I am not sure, if it was the food from the hotel or from someplace else. I just wanted you to be aware.
Séjour de 1 nuit en août 2023
Réponse de Aoztok le 28 août 2023
Dear James, Thank you so much for staying with us and sharing your experience. I do hope that you are feeling much better now and will certainly share your feedback with the team, follow up with you directly. Have a great week!

10/10 Excellent

Kendall

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Aoztok le 28 août 2023
Dear Kendall,Thank you so much for staying with us and sharing your positive experience, look forward welcoming you back in the near future. Have a great day!

10/10 Excellent

Sean

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent
Séjour de 3 nuits en août 2023
Réponse de Aoztok le 26 août 2023
Dear Sean,Thank you so much for staying with us and sharing your positive experience, look forward welcoming you back in the future.

10/10 Excellent

Dana

Séjour de 1 nuit en août 2023
Réponse de LStosberg le 11 sept. 2023
Thank you for the feedback Dana! We hope to welcome you back to the Four Seasons St. Louis soon!

10/10 Excellent

Juan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It didnt feel like we were actually in St Louis. It was like its own place. We will be going back
Séjour de 2 nuits en août 2023
Réponse de LStosberg le 20 août 2023
Thank you for the feedback! We cannot wait to welcome you back to the Four Seasons St. Louis!

2/10 Horrible

Shalini

Voyage en famille
Les points faibles : Propreté, personnel et service, confort de la chambre
Poor service
Beautiful building and amenities but terrible service. Nightlight was flickering as soon as we arrived late and was on hold for a long time to just get to front desk (everytime i called) and then was told someone would come fix it. Never came and we wanted to go to the casino but waited so long we ended up not going. Then 2nd say needs made but no towel refresh, cup or coffee or creamer refills and had to call next morning for it. When checking out asked to come to deal which I had to challenge twice before being allowed to check out by calling. I can’t believe we paid so much money for such poor service. Did appreciate late check out.
Séjour de 2 nuits en août 2023
Réponse de Aoztok le 21 août 2023
Dear Shalli,Thank you so much for staying with us and sharing your experience. I truly apologize for this and will be in touch with you directly to address your concerns. Have a great week.

10/10 Excellent

Joya

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I travel a lot and this was the best experiences. My every need qas meet
Séjour de 1 nuit en août 2023
Réponse de Aoztok le 7 août 2023
Dear Joya,Thank you so much for staying with us and sharing your positive experience, look forward welcoming you back in the near future!

10/10 Excellent

Thomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Aoztok le 6 août 2023
Dear Thomas,Thank you so much for staying with us and sharing your positive experience, look forward welcoming you back in the near future.

10/10 Excellent

Brian

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2023
Réponse de LStosberg le 31 juil. 2023
Thank you for the feedback Brian! We hope to welcome you back to the Four Seasons St. Louis soon.

6/10 Satisfaisant

Maria

Séjour de 2 nuits en juillet 2023
Réponse de LStosberg le 25 juil. 2023
Thank you for the feedback. We hope to welcome you to back to the Four Seasons St. Louis!

10/10 Excellent

Austin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023
Réponse de LStosberg le 25 juil. 2023
Thank you for the feedback Austin! We are glad you enjoyed this stay and we hope to welcome you back to the Four Seasons St. Louis!

10/10 Excellent

Robert

Séjour de 1 nuit en juillet 2023
Réponse de LStosberg le 23 juil. 2023
Thank you for the feedback! We are glad to see you enjoyed your stay and we hope to welcome you back to the Four Seasons St. Louis!

10/10 Excellent

Robin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juillet 2023
Réponse de LStosberg le 18 juil. 2023
Thank you for the feedback! We hope to welcome you back to the Four Seasons St. Louis soon!

10/10 Excellent

Richard

Séjour de 1 nuit en juillet 2023
Réponse de LStosberg le 17 juil. 2023
Thank you for the feedback! We hope to welcome you back to the Four Seasons St. Louis soon!

10/10 Excellent

George

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gorgeous property with top of the class amenities. Clean room, beautifully designed and furnished, lavish amenities. Cannot complain about a single thing. Extremely pleasant staff.
Séjour de 1 nuit en juillet 2023
Réponse de Aoztok le 10 juil. 2023
Dear George,Thank you so much for staying and sharing your positive experience with us. We look forward welcoming you back in the near future again.

10/10 Excellent

Margaret

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This is a great hotel. The pool area is stunning. We really enjoyed standing outside and watching boats on the river. The adjacent area to the north is a bit abandoned though, and our Google maps kept routing us through barricaded off streets, thinking we could access the hotel from them.
Séjour de 2 nuits en juillet 2023
Réponse de Aoztok le 10 juil. 2023
Dear Margaret,Thank you so much for staying and sharing your positive experience with us. We look forward welcoming you back in the near future again.

6/10 Satisfaisant

Katie

Séjour de 1 nuit en juillet 2023
Réponse de Aoztok le 10 juil. 2023
Dear Katie,Thank you so much for staying and sharing your experience with us. We look forward welcoming you back in the near future again.

10/10 Excellent

Francis, Carmel

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Near a no tell motel and connected to a casino
Séjour de 1 nuit en juillet 2023
Réponse de Aoztok le 8 juil. 2023
Dear Francis,Thank you so much for staying with us and we look forward welcoming you back in the near future again. Have a great weekend.

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2023
Réponse de Aoztok le 5 juil. 2023
Dear Michael,Thank you so much for staying with us and sharing your positive experience. Look forward welcoming you back again in the near future. Have a great day!

10/10 Excellent

clint

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We arrived early and they got us into our room before normal check in times.
Séjour de 1 nuit en juillet 2023
Réponse de LStosberg le 5 juil. 2023
Thank you for the feedback, we are glad we could accommodate that request. We hope to welcome you back in the future!

10/10 Excellent

Rachel, Festus

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wonderful service in the spa and room service. Spectacular views of the Arch and Riverfront.
Séjour de 2 nuits en juillet 2023
Réponse de Aoztok le 3 juil. 2023
Dear Rachel,Thank you so much for staying with us and sharing your positive experience. Look forward welcoming you back in the near future. Have a great week!

10/10 Excellent

Tim and Cindy

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pool is awesome
Séjour de 1 nuit en juin 2023
Réponse de LStosberg le 28 juin 2023
Thank you so much for the feedback! We hope to welcome you both back to the Four Seasons St. Louis in the future!

10/10 Excellent

Tracie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juin 2023
Réponse de Aoztok le 26 juin 2023
Thank you so much for staying with us and sharing your positive experience, look forward welcoming you back in the near future again. Have a great week!