Terrasse/Patio

Avis sur Courtyard by Marriott St Louis Westport Plaza

3 out of 5
Courtyard by Marriott St Louis Westport Plaza
11888 Westline Industrial Dr, Maryland Heights, MO

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 596 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 277 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 70 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 30 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 29 avis sur 1002." "

9,2/10

Propreté

9,2/10

Personnel et service

8,2/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

derk

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
very nice courtyard.
Séjour de 1 nuit en mars 2024
Réponse de Ops le 27 mars 2024
Thank you.

6/10 Satisfaisant

Rodney

Les points forts : Propreté et personnel et service
The Bed was to die four. Ok here were the issues, now this was a master suite. So the first thing was toor. The deadbolt would not function, room 342. Again this is a high dollar suite. The bathroom is outside were you cant wash up if you have company. There is no privacy. In the toilet closet the shower is to close, the room is to small. You literally have to squeeze between the toilet and the shower to close the door to use the toilet. Same thing with the shower.. lack of room doesn't allow for the towel bar to be anywhere close to the shower door. The Web says breakfast. I come down and there was a bag with water a can of orange juice, an apple and orange. Then you pay Starbucks for coffee. Then you go pay 45.00 for breakfast. The fairfield and the other hotels with free breakfast aroud the courtyard were full, but the courtyard was only about 1/3 maybe a little better on march 15 and 16th. A Friday and Saturday. Ok with all this in mind lets gather the prices. 2 suites, for two days cost me $352.00 eack room, so $704.00. 4 of us at dennys for breakfast for 2 days, $ 100.00. Not to mention an hour and a half each day off of a 3 day vacation. When we could have gad a 30 minute breakfast at the hotel. So this makes your room $200.00 per person per day. I can do better at one of the other suites and save time also. So i wont be back to this one. Oh yeah push extra hard on that elevator button to get to 3rd floor is what the sign says or it just stays there. Really
Séjour de 2 nuits en mars 2024
Réponse de Ops le 23 mars 2024
Thank you.

8/10 Bien

Wayne, Kingwood

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was very clean. The WI-FI was not very good.
Séjour de 2 nuits en mars 2024
Réponse de Ops le 16 mars 2024
Thank you.

8/10 Bien

Daniel

Voyage d’affaires
Les points forts : Personnel et service
The property was under construction which left parking difficult and the entrance hard to discern.
Séjour de 1 nuit en février 2024
Réponse de Ops le 7 févr. 2024
Thank you, Daniel.We apologize for the inconvenience. We have since purchased a larger sign with direction to the entrance.

4/10 Médiocre

William

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Ops le 13 janv. 2024
Thank you for completing a survey.I would love to speak with you personally so that we can make your next visit a 5/5.Please contact reach out to our property, so that we may discuss. Sincerely,

10/10 Excellent

Tiffany Danielle

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff here wes excellent including the agent who checked me in named Tiffany! Also, the manager on duty at the time of my check-in was so friendly and knowledgeable! Every staff member I encountered during my short stay was so kind, gracious, and helpful. Also, I was very impressed by the housekeeping staff! In the hallways, during cleaning hours, members of the housekeeping team were so friendly and organized! I was very impressed by them! Also, the in house Starbucks counter was such a great ammenity to have access to during my stay! The individual at the drink counter was super friendly and made me a geat hot chocolate! I can't say enough about how pleasant my experience was here! I highly recommend that people stay here! There is a remodel/construction going on at this location right now and I'm excited to see what it looks like after the project is completed!
Séjour de 2 nuits en décembre 2023
Réponse de Sharon B. le 22 déc. 2023
Good Day,Thank you for completing a survey and your kind words!We are pleased that you enjoyed your stay with us.We do hope that you choose to stay with us again.Sincerely,

2/10 Horrible

Lisa

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Under construction with no notice. Hard to find entrance. Bed was the most uncomfortable-giant slumps in the mattress. No breakfast provided, no staff showed up. Awful. Really feel like a refund is in order.
Réponse de Sharon B. Ops le 3 janv. 2024
Please do contact the hotel directly so that we may speak regarding your past stay.Sincerely

10/10 Excellent

Kimberly

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Sharon B le 22 déc. 2023
Thank you .Sincerely,

2/10 Horrible

Jeffery

Voyage en famille
Séjour de 2 nuits en novembre 2023
Réponse de Sharon B, Ops Mgr. le 3 janv. 2024
Please contact the hotel directly so that we may speak regarding your past stay.Sincerely,

10/10 Excellent

Dannitha

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I really enjoyed my stay there and stay there again it's in a really great location
Séjour de 1 nuit en décembre 2023
Réponse de Sharon B. le 22 déc. 2023
Thank you for completing the survey!We are pleased that you enjoyed your stay and do hope to host you in the future.Sincerely,

6/10 Satisfaisant

Charles, Front Royal

Voyage d’affaires
Les points forts : Propreté et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Renovations make staying somewhat inconvenient, but that’s no excuse for poor responsiveness to other issues. Disruptive guests, for several hours and after having been reported, continued causing issues for several hours. Front desk staff were unresponsive and discourteous - hung up on me. The room was clean and cleaning staff did well. I’ve stayed at Marriott hotels many dozens of times and have never had cause to leave a review like this. Disappointed.
Séjour de 2 nuits en novembre 2023
Réponse de Sharon B. Ops Mgr. le 3 janv. 2024
We truly apologize for any inconvenience that you were caused during your stay with us.Please contact me directly so that we discuss.Sincerely

2/10 Horrible

Kimberly

Voyage en couple
Bed bugs
Séjour de 2 nuits en novembre 2023
Réponse de Sharon B le 3 janv. 2024
Thank you for completing a survey.Please do contact me directly at the hotel so that we may speak about your stay.314-997-1200 Sharon B. Ops Mgr.

8/10 Bien

Caesar R.

Les points forts : Propreté
Rtty
Séjour de 3 nuits en octobre 2023

2/10 Horrible

Nilesh

Séjour de 3 nuits en octobre 2023
Réponse de Sharon B, ops le 3 janv. 2024
Thank you for completing a survey.Please contact me directly regarding your stay.314-997-1200Sincerely

10/10 Excellent

cynthia

Séjour de 1 nuit en octobre 2023
Réponse de SharonB le 22 déc. 2023
Thank you for completing the survey!We are pleased that you enjoyed your stay with us and hope to host you in the future.Sincerely,

10/10 Excellent

Sean

Voyage en famille, Voyage d’affaires
Yes
Séjour de 1 nuit en octobre 2023

8/10 Bien

Karen

Séjour de 2 nuits en septembre 2023

10/10 Excellent

Victoria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023

10/10 Excellent

LeAnn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was very nice
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Rebecca

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023

10/10 Excellent

Thomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023

10/10 Excellent

Alexander

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great customer service . I will be visiting this property again soon.
Séjour de 1 nuit en juillet 2023

8/10 Bien

Stanley

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Hotel was nice and quiet. Room was clean. Disliked that you had to pay for coffee or breakfast but we knew that when we booked. Would stay again.
Séjour de 1 nuit en août 2023

2/10 Horrible

Joseph

Les points faibles : Personnel et service
Séjour de 1 nuit en août 2023

8/10 Bien

Jennifer

Les points forts : Propreté
Séjour de 1 nuit en août 2023

10/10 Excellent

Ginette

Séjour de 1 nuit en août 2023

8/10 Bien

Greg

Séjour de 3 nuits en août 2023

10/10 Excellent

Justin

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2023

10/10 Excellent

Rudolph

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
During a busy conference, admittedly a Sherlockian one, at the Sheraton Plaza, it was nice to have a relatively quiet spot away to sleep. It was not as close to the conference hotel, the only negative things I really have to say about it, but the Courtyard did not have any problems like those faced by the other attendees at the Sheraton, including rain flooding through their windows. The staff at this hotel, the Courtyard Marriott, could NOT have been nicer or more professional. The hotel was very clean and I liked having a small, comfy couch and small balcony. Indeed, the room was pretty much immaculate. If I am ever back in the St. Louis area, which I hope to be, I would very much consider staying here again.
Séjour de 2 nuits en juillet 2023

6/10 Satisfaisant

Andrew

Séjour de 2 nuits en juillet 2023

6/10 Satisfaisant

Isabelle

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Lumpy mattress, room smelled like BO.
Séjour de 1 nuit en juillet 2023

10/10 Excellent

Tina, Farmington

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had stayed here once before and will be staying again next week. Always great
Séjour de 1 nuit en juillet 2023

10/10 Excellent

Beverly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023

8/10 Bien

Sheila

Séjour de 1 nuit en juillet 2023

10/10 Excellent

Pattie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023

10/10 Excellent

Deborah

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Flight was delayed and had a late check-in. The staff was super nice and accommodating. Will definitely use again.
Séjour de 1 nuit en juin 2023

10/10 Excellent

Lisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The hotel and staff were very nice. I booked my room in advance. All was fine with the facility and staff. However, i reserved a King bed and they had sold out and only had 2 queen bed rooms. The staff said the reservation came through as a double bed even though it was clearly booked and reserved differently. They gave us a room with a nice view and balcony. Great customer service. Not sure if this happens regularly with Hotels.com
Séjour de 1 nuit en juin 2023

2/10 Horrible

Tiffany

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Room 143 bathroom sink overflowing and filthy
Séjour de 1 nuit en juin 2023

6/10 Satisfaisant

PAULA

Voyage en couple
Les points forts : Propreté
Even though we reserved a king room, they had sold out by the time we checked in and had to take a double bed room. How do you take a reservation but are unable to keep the reservation?? The property needs some repairs; torn carpet in the hallway, room smelt like it used to be a smoking room, walls are thin because we could here the next room. It was ok but wouldn't be my choice again.
Séjour de 1 nuit en juin 2023

10/10 Excellent

kim

Voyage en famille
Les points forts : Propreté et personnel et service
Loved this hotel. It was quite close to the Hollywood Casino, where we were attending a concert. The beds were super comfortable and the staff were very friendly and helpful.
Séjour de 1 nuit en juin 2023

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en juin 2023

4/10 Médiocre

Deval

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Unsafe
Séjour de 2 nuits en mai 2023

8/10 Bien

Edward

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2023

10/10 Excellent

BILL

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Fine
Séjour de 2 nuits en mai 2023

8/10 Bien

toby

Voyage en groupe
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
No full service restaurant. No breakfast included or free coffee available during the day. Mondays most restaurants in walking distance closed. We found very good Italian a few blocks away
Séjour de 2 nuits en mai 2023

2/10 Horrible

Cristal

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Racist hotel!
Had a terrible experience at this hotel and will continue to leave reviews until my voice is heard. We had a very discriminatory event happen here. I believe Charlie the manager is racist and condescending.
Séjour de 3 nuits en avril 2023

10/10 Excellent

Hayley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
As soon as we walked in the check in girl was very sweet and helpful she gave us some ideas on where to eat. The bed was very comfortable and the room was well kept!
Séjour de 2 nuits en avril 2023

10/10 Excellent

Fabiane

Séjour de 8 nuits en avril 2023

8/10 Bien

Christopher

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room was a typical hotel room. However, we had booked a king size bed with a double sofa bed & when we checked in, we were told that there was no sofa bed. So we were put in a room with 2 queens. It ended up being fine for my sister, mom, & me. We think the listing should be changed to reflect that there is not a doubke sofa bed.
Séjour de 1 nuit en avril 2023

8/10 Bien

Angela

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was great and our room was clean. Although our room faced the interstate, it was still fairly quiet and our sleep was not disrupted.
Séjour de 2 nuits en avril 2023