Avis
8,4
Très bien
8,8/10
Propreté
9,0/10
Personnel et service
7,6/10
Équipements
8,2/10
Infrastructures et conditions de l’hébergement
8,2/10
Écoresponsabilité
Avis
Voyage en couple
18 avr. 2024
Les points forts : Personnel et service
Les points faibles : Équipements
Séjour de 1 nuit en avril 2024
Réponse de Kathy - GM le 18 avr. 2024
Dear Rosa, thank you for taking the time to share your thoughts. I am sorry to read your comment about the property not being accommodating. While I am not sure what occurred, please know we only intend for good. Thanks for mentioning the staff. The team does work hard to provide exemplary service so thank you, most kindly for your mentions. Thanks again, Rosa and take care.
8/10 Bien
Laura
Voyage en famille
16 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Laura
Séjour de 2 nuits en avril 2024
Réponse de Ruby Hospitality Staff le 17 avr. 2024
Thank you for staying with us and for leaving a review. We are so glad you had such a good experience.
2/10 Horrible
Brittany, Libby
14 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Brittany
Séjour de 1 nuit en avril 2024
Réponse de Kathy - GM le 15 avr. 2024
Hi Brittany, thank you for taking the time to submit your opinion. Clearly we did not meet your expectations and for that, I apologize. Thanks again for sharing and know we appreciate your candor. Wishing you well.
10/10 Excellent
James
12 avr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
James
Séjour de 1 nuit en avril 2024
Réponse de Front desk le 12 avr. 2024
Thank you for kind review. We truly appreciate it and you. I will pass this along to our staff. Hope to see you soon.
10/10 Excellent
John
6 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
John
Séjour de 1 nuit en avril 2024
Réponse de Alexandria le 7 avr. 2024
Thank you John for your 5 out of 5 rating. It was our pleasure to host you and look forward to doing so again!
10/10 Excellent
Timothy
5 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Timothy
Séjour de 1 nuit en mars 2024
Réponse de Kathy - GM le 5 avr. 2024
Thank you, Timothy for your great comment and for your score! Yes, we are centrally located to so many wonderful events, venues and shopping located downtown! Hopefully you had an opportunity to relax at the Sapphire while you were staying with us. Thanks again!
2/10 Horrible
Pullo
1 avr. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Pullo
Séjour de 4 nuits en mars 2024
Réponse de Kathy - GM le 2 avr. 2024
Dear Pullo, thank you for your candor. I am sorry you feel this way. Rest assured, there are no safety issues in staying at Hotel Ruby. We, along with other properties located downtown, have a security presence. I respect your concerns, I certainly appreciate your honesty too.
8/10 Bien
Shellie
Voyage en couple
31 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shellie
Séjour de 1 nuit en mars 2024
Réponse de Front Desk le 1 avr. 2024
Thank you very much for your kind words. We are glad your stay was good. Hope you have a great summer.
10/10 Excellent
Teri, Spokane
31 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Teri
Séjour de 1 nuit en mars 2024
Réponse de Front Desk le 1 avr. 2024
We appreciate the amazing review! We hope to see you again soon!
10/10 Excellent
Nicole, Highlands Ranch
Voyage en famille
28 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicole
Séjour de 1 nuit en mars 2024
Réponse de Hotel Staff le 28 mars 2024
Thank you for staying with us and for leaving a review!
10/10 Excellent
Patty
Voyage en couple
27 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Patty
Séjour de 2 nuits en mars 2024
Réponse de Hotel Staff le 27 mars 2024
Thank you for staying with us and for leaving a review. We are glad you enjoyed the Sapphire Lounge.
10/10 Excellent
LaTisha
Voyage d’affaires
27 mars 2024
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
LaTisha
Séjour de 2 nuits en mars 2024
Réponse de Kathy - GM le 27 mars 2024
Dear La Tisha, thank you for taking the time to share your experience with us! I am so sorry to read your mention of Housekeeping. Please know your experience was not our intention. I intend to follow up with the Housekeeping Manager to address her team. I'm glad you found the property and location to be "ok." We are centrally located in the entertainment district and with the Sapphire Lounge located on property, we do have a convenient yet special location. Thanks again for selecting us and know we look forward to having you back. Best wishes.
6/10 Satisfaisant
Ronelle
24 mars 2024
Les points forts : Propreté
Les points faibles : Personnel et service
Ronelle
Séjour de 1 nuit en mars 2024
Réponse de front desk le 25 mars 2024
Thank you for your review
4/10 Médiocre
Joel
Voyage en famille
24 mars 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Joel
Séjour de 1 nuit en mars 2024
Réponse de front desk le 25 mars 2024
thank you for your review
10/10 Excellent
Brandie
23 mars 2024
Brandie
Séjour de 1 nuit en mars 2024
Réponse de Hotel Ruby Front Desk le 23 mars 2024
Thank you very much! We are glad you enjoyed your stay and would be happy to see you again.
8/10 Bien
Beverley
22 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beverley
Séjour de 1 nuit en mars 2024
Réponse de Ruby Hotel Staff le 23 mars 2024
Thank you for staying with us and for leaving a review.
10/10 Excellent
Brian
16 mars 2024
Les points forts : Propreté
Brian
Séjour de 1 nuit en mars 2024
Réponse de mercedes le 17 mars 2024
We appreciate the amazing review! We hope to see you again soon!Best,Front Desk
10/10 Excellent
Beau
Voyage en groupe, Voyage en couple
12 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beau
Séjour de 1 nuit en mars 2024
Réponse de Kathy - GM le 12 mars 2024
Dear Beau! Thank you very much for your wonderful message! Yes, we are located so centrally to so many incredible entertainment and dining venues which makes it so convenient to visit downtown! We do look forward to seeing you back with us!
6/10 Satisfaisant
Juli
4 mars 2024
Juli
Séjour de 5 nuits en février 2024
Réponse de Front Desk le 6 mars 2024
Thank you for staying with us. I'm sorry about your neighbors. I am always available to ask neighbors to quiet down or move rooms to make your stay more enjoyable. Hope to see you next time your in Spokane.
4/10 Médiocre
nick
Voyage en famille
3 mars 2024
Les points forts : Propreté
nick
Séjour de 2 nuits en mars 2024
Réponse de Kathy - GM le 4 mars 2024
Dear Nick, I do apologize on behalf of Ruby Hospitality for the issue with your truck. I do know our Security team worked to locate your vehicle but noted in the Saturday, 3/2/24 evening security report, that they could not locate your vehicle. I completely understand how upsetting this can be but you must know, this is and was not our intention. I will reach out to you to discuss the location of your vehicle so I can understand what occurred. We apologize, Nick.
8/10 Bien
Tiffany
3 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tiffany
Séjour de 1 nuit en mars 2024
Réponse de Kathy - GM le 4 mars 2024
Dear Tiffany, thank you for taking the time to share your opinion! We are so pleased to read you enjoyed your stay with us. Yes, our location is perfect to all downtown Spokane has to offer and we are so pleased you decided to share your time with us. Yes, the building is older but as you can see, we do our best to keep it updated, clean and safe for our guests! We look forward to having you back!
10/10 Excellent
Anita
Voyage en famille
1 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anita
Séjour de 1 nuit en février 2024
Réponse de Kathy - GM le 4 mars 2024
Dear Anita, thank you for your thoughtful review! We are so pleased to read you enjoyed your stay! Yes, our staff is wonderful and we appreciate you for noticing! Your neck pillow should be delivered tomorrow! Thanks again for allowing us to serve your needs and know we look forward to having you back!
10/10 Excellent
Angel
Voyage en famille
19 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Angel
Séjour de 1 nuit en février 2024
Réponse de Montvale Front Desk le 19 févr. 2024
Thank you so much for the kind review! We hope that you'll stay with us again in the future, please travel safe until then!
8/10 Bien
Donald, Odessa
18 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Donald
Séjour de 1 nuit en février 2024
Réponse de Front Desk le 19 févr. 2024
Thank you for choosing Hotel Ruby we hope to see you again in the future
4/10 Médiocre
Daniel
Voyage en groupe, Voyage d’affaires
16 févr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Daniel
Réponse de Kathy - GM le 22 févr. 2024
Dear Daniel, thank you for your candor. I do apologize for your perception of us. While our property is older, we have worked really hard to keep the hotel fresh with new beds and security. I'm so sorry we didn't meet your expectations. We are so lucky to be so central to so many wonderful things to do downtown but clearly we missed our mark with you. Thanks again for being honest as it is guests like you that help keep us sharp and working to be better every day.
10/10 Excellent
David
6 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en février 2024
Réponse de Alexandria le 10 févr. 2024
Thank you for choosing Hotel Ruby, we hope you'll stay with us again in the future.
2/10 Horrible
Brendan, East Wenatchee
31 janv. 2024
Les points faibles : Propreté et personnel et service
Brendan
Séjour de 1 nuit en janvier 2024
Réponse de Kathy - GM le 2 févr. 2024
Dear Brendan, thank you for taking the time to share your experience. I apologize on behalf of the team for the inconvenience of having to walk to the Steam Plant Hotel. I walk that area myself, yet with all due respect, I don't see that area as a threat as the City has patrols and the area is well lit. I am sorry we made you walk though. Regarding the Sapphire Lounge, yes, mid-week we don't stay open if there is no activity. Weekends are different because there is always something happening downtown. I absolutely understand the disappointment when you just want a night cap and there is nowhere to go. I get it and for that I am sorry. Should you decide to return, please ask the front desk at Hotel Ruby to check with the Sapphire on their intentions. In the future, if we know you are coming, we will keep the lights on for you. : ) Wishing you well and thanks again, Brendan.
10/10 Excellent
DBenjamin
Voyage en groupe, Voyage en couple
30 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
DBenjamin
Séjour de 1 nuit en janvier 2024
Réponse de mercedes le 31 janv. 2024
We appreciate the great review! We hope to see you again soon!Best,Front Desk
10/10 Excellent
Kathy
Voyage en groupe
21 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kathy
Séjour de 1 nuit en janvier 2024
Réponse de mercedes le 23 janv. 2024
We appreciate the amazing review! We hope to see you again soon!Best,Front Desk
10/10 Excellent
Teresa
15 janv. 2024
Teresa
Séjour de 1 nuit en janvier 2024
Réponse de Front Desk le 4 févr. 2024
Thank you for choosing Hotel Ruby for your stay we hope to see you again.
8/10 Bien
lon
8 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
lon
Séjour de 1 nuit en janvier 2024
Réponse de mercedes le 9 janv. 2024
We appreciate the great review! We hope to see you again soon!Best,Front Desk
10/10 Excellent
Brandi
1 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing
Brandi
Séjour de 2 nuits en décembre 2023
Réponse de Kathy - GM le 2 févr. 2024
Dear Brandi, thank you so much for the wonderful review! We are so pleased you enjoyed your stay and thrilled to read your comments about our team. We appreciate you taking the time to share your experience and look forward to having you back!
10/10 Excellent
Kathy
29 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kathy
Séjour de 1 nuit en décembre 2023
Réponse de mercedes le 31 déc. 2023
We appreciate your amazing review! We hope to see you again soon!Best,Front Desk
8/10 Bien
Pam
Voyage en famille
28 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good place
Pam
Séjour de 1 nuit en décembre 2023
Réponse de mercedes le 31 déc. 2023
We appreciate the great review and the feedback! We are in the process of correcting those errors. We hope to see you back again soon!Best,Front Desk
6/10 Satisfaisant
Jeffrey
Voyage en famille
27 déc. 2023
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Okay, not amazing
Jeffrey
Séjour de 1 nuit en décembre 2023
Réponse de Ruby Staff le 28 déc. 2023
Thank you for staying with us and for leaving a review. We appreciate your feedback. We are currently working to refresh our rooms and facilities from a very busy summer season, and hope we are given an opportunity to regain your business in the future. Thank you.
10/10 Excellent
Emily
27 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Emily
Séjour de 1 nuit en décembre 2023
Réponse de mercedes le 31 déc. 2023
We appreciate your amazing review! We hope to see you again soon!Best,Front Desk
10/10 Excellent
Jamie
21 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jamie
Séjour de 1 nuit en décembre 2023
Réponse de Kathy - GM le 23 déc. 2023
Thank you, Jamie! We are so pleased to see our score. Wishing you and yours a wonderful holiday. Thanks again and we look forward to seeing you soon.
8/10 Bien
Warren
18 déc. 2023
Warren
Séjour de 1 nuit en décembre 2023
Réponse de Kathy - GM le 20 déc. 2023
Thank you, Warren! We are happy to see you had a nice stay with us. Wishing you and yours a wonderful holiday.
10/10 Excellent
Michael
17 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Michael
Séjour de 1 nuit en décembre 2023
Réponse de mercedes le 18 déc. 2023
We appreciate your amazing review! We hope to see you again soon!Best,Front Desk
10/10 Excellent
Tara
17 déc. 2023
Tara
Séjour de 1 nuit en décembre 2023
Réponse de mercedes le 18 déc. 2023
We appreciate your amazing review! We hope to see you again soon!Best,Front Desk
8/10 Bien
Ashley
17 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ashley
Séjour de 1 nuit en décembre 2023
Réponse de mercedes le 18 déc. 2023
We appreciate your great review! We hope to see you again soon!Best,Front Desk
2/10 Horrible
Amanda
16 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amanda
Séjour de 1 nuit en décembre 2023
Réponse de Kathy - GM le 20 déc. 2023
Dear Amanda, thank you for taking my call. It was nice to speak with you. I do sincerely apologize for the experience and the time it took to rectify. As discussed, I will return your items this week and please know we are looking forward to having you back. Until then, here's wishing you and yours a wonderful holiday season.
10/10 Excellent
Nicholas
14 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nicholas
Séjour de 1 nuit en décembre 2023
Réponse de Austin, Hotel Ruby Staff le 16 déc. 2023
Thank you Nicholas, we pride ourselves on our proximity to the entertainment in Spokane! Thank you for the kind review and your patronage, we hope you'll stay with us again soon!
10/10 Excellent
Tiffany
Voyage en famille
14 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tiffany
Séjour de 1 nuit en décembre 2023
Réponse de Austin, Front Desk Staff le 16 déc. 2023
Thank you for the kind review Tiffany! We're always grateful for such glowing praise, and we hope you'll consider staying with us again in the future! Travel safe until then!
10/10 Excellent
Ablaza
7 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ablaza
Séjour de 1 nuit en décembre 2023
Réponse de Austin, Front Office Lead le 8 déc. 2023
Thank you for the kind review Ablaza! We hope you'll stay with us again in the future. Until then, travel safe!
10/10 Excellent
Jill, Kellogg
4 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jill
Séjour de 1 nuit en décembre 2023
Réponse de mercedes le 5 déc. 2023
We appreciate the amazing review! We hope to see you again soon!Best,Front Desk
6/10 Satisfaisant
Allen
Voyage en couple
2 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Allen
Séjour de 1 nuit en décembre 2023
Réponse de mercedes le 5 déc. 2023
We appreciate the great review as well as the feedback! I am so glad to hear that the staff was friendly! If you decide to return in the future, please don't hesitate to ask for any extras that may be needed. We would be more than willing to accommodate such an ask! We hope to see you again soon!Best,Front Desk
8/10 Bien
Laurie
Voyage d’affaires
30 nov. 2023
Les points forts : Propreté
Laurie
Séjour de 2 nuits en novembre 2023
Réponse de Brian le 1 déc. 2023
Thank you for your feedback! We are glad you enjoyed your stay and will look into improving those issues. Best,Front Desk
10/10 Excellent
Nathan
23 nov. 2023
Nathan
Séjour de 1 nuit en novembre 2023
Réponse de Austin, Ruby Hotel Staff le 16 déc. 2023
Thank you so much for the kind review Nathan! We hope that you'll stay with us again in the future, please travel safe until then!
8/10 Bien
Aaron
21 nov. 2023
Aaron
Séjour de 2 nuits en novembre 2023
Réponse de Suzanne, Hotel Ruby Front Desk le 23 nov. 2023
Thank you so much for taking the time to send a review. We appreciate you and look forward to your next visit. Happy Holidays.