Les notes se basent sur un nombre total de 136 avis vérifiés

Ils ont payé. Ils ont séjourné. Nous avons vérifié.
4,2 sur 5
Recommandé par 94 % des clients
4,3 Propreté de la chambre
4,3 Services et personnel
4,2 Confort de la chambre
4,1 Conditions de l'hôtel
Ils ont payé. Ils ont séjourné.
Nous avons vérifié.
3 sur 5
Recommandé
pour Couples
par Guillaume de France

Bien pour une nuit

Publié le 21 mars 2013 sur Hotels.com
Hôtel vieillot, mauvaise odeur dans les chambres et rien à voir autour. Seul raison d'y séjourner : la proximité de l'aéroport, le prix. Le petit déjeuner se limite à quelques gâteaux sous vides et un café (à manger sur la route).
4 sur 5
Recommandé
pour Tout le monde
par Marge de V

Nice all in one hotel.i

Publié le 29 mai 2014
We were very comfortable and felt safe at this hotel. It was a fully equipped room.
Commentaire laissé par : Direction de l'hôtel
2 juin 2014 par Manager, Direction de l'hôtel
Marge - Thank you for taking the time to write a review of our hotel. I am glad to hear that you felt comfortable and safe during your stay with us. Thank you for choosing Extended Stay America. We hope to have the opportunity to provide you with another comfortable stay in the future.
3 sur 5
par un voyageur vérifié

it presents itself better than what it is

Publié le 28 mai 2014
The smell of cigarette drenched the hallways. I came back home 2 hours away with the worse tobacco funk imaginable.
Commentaire laissé par : Direction de l'hôtel
29 mai 2014 par Manager, Direction de l'hôtel
Your review of our hotel was recently brought to my attention. It upsets me to hear that you had an uncomfortable stay due to the smell of cigarette smoke. I am sorry for your experience. Your comments were reviewed by the staff, and we will be working to eliminate the odor to ensure experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. We would love to have another chance to provide you with a better experience the next time you're in town.
5 sur 5
Recommandé
pour Tout le monde
par Judith de SE Massachusets

Loved the spacoius room

Publié le 22 mai 2014
Les + : The spacious room and full kitchen
Les - : Morning grab and go snack
Situation : Melbourne, Fl. Close to beaches, Erma Nixon Park, and Kennedy Space Center
Loved the spacious room, the full kitchen and taking care of myself. Staff were cheerful and very accomadating. The morning grab and go snack was disappointing, but the kitchen meant it did not need to matter.
Commentaire laissé par : Direction de l'hôtel
23 mai 2014 par Manager, Direction de l'hôtel
Judith - Thank you for your recent review of your stay. I’m happy to hear that you enjoyed your time at our hotel and the service our staff provided. Your feedback regarding our free grab-and-go breakfast is greatly appreciated and it will help us in our efforts to continually improve our hotel. We look forward to hosting you again in the future.
2 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Carpet dirty. Room not cleaned before we checked ,

Publié le 22 mai 2014
Les + : Home like .
Les - : Keep it clean,
Situation : Beaches, malls golf
No clear instructions from staff. The coffee maker had mold growing because never emptied and before our check in. The carpet needs replacement in the hallways. Looks terrible.
Commentaire laissé par : Direction de l'hôtel
23 mai 2014 par Manager, Direction de l'hôtel
Thank you for taking the time to write a review of your stay. Please accept our sincerest apologies for the level of cleanliness in your room. In response to your feedback, I am working with the housekeeping staff to improve our cleaning procedures to ensure your experience is not repeated. Your comments are greatly appreciated and it will help us in our efforts to continually improve our hotel. We would love to have another chance to provide you with a better stay in the future.
5 sur 5
Recommandé
pour Couples
par Andrea Cooper

Ce voyageur n'a laissé qu'une note Publié le 20 mai 2014 sur Hotels.com
5 sur 5
Recommandé
pour Familles
par un voyageur vérifié

Very nice

Publié le 18 mai 2014 sur Hotels.com
My stay at the hotel was very nice and the staff that checked me in was really nice and did a great job checking me in at about midnight. I had to call her and she was there promptly.
Commentaire laissé par : Direction de l'hôtel
26 juil. 2014 par Manager, Direction de l'hôtel
I appreciate you taking the time to write such a gracious review. I am proud of our team for providing you with great customer service during your late arrival with us. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Publié le 15 mai 2014
I would recommend the hotel. The room was clean, and staff accommodating.
Commentaire laissé par : Direction de l'hôtel
19 mai 2014 par Manager, Direction de l'hôtel
I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you would recommend our hotel to others and that you were happy with our staff and the cleanliness of your room. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
5 sur 5
Recommandé
pour Shopping
par lisa s de orlando, fl

great value hotel

Publié le 12 mai 2014 sur Hotels.com
Great stay, only issue was a terrible smell in the hallways but room was very comfortable and clean, close to shops, beach and the interstate. Would definitely stay again
Commentaire laissé par : Direction de l'hôtel
19 juil. 2014 par Manager, Direction de l'hôtel
Thank you for taking the time to write a review of your stay. We appreciate you letting us know about the odor your experienced in our hallway. Occasionally, when guests cook in our well equipped kitchens, the cooking odors escape into the hallway. We are sorry for this issue, but are happy to read that we were able to provide you with a clean, comfortable room in a location convenient to shopping and the interstate. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
5 sur 5
Recommandé
par un voyageur vérifié

Ce voyageur n'a laissé qu'une note Publié le 10 mai 2014 sur Hotels.com