Les notes se basent sur un nombre total de 167 avis vérifiés

Ils ont payé. Ils ont séjourné. Nous avons vérifié.
4,2 sur 5
Recommandé par 91 % des clients
4,4 Propreté de la chambre
4,2 Services et personnel
4,3 Confort de la chambre
4,2 Conditions de l'hôtel
Ils ont payé. Ils ont séjourné.
Nous avons vérifié.
5 sur 5
Recommandé
pour Familles
par un voyageur vérifiéde Derbyshire, England

Great location close to shops but quiet.

Publié le 31 déc. 2014
Les + : The friendly, helpful staff. Quality of service
Stayed for one week at Pan Pacific Orchard with my partially disabled, 89yr old mother. From the minute we arrived, the staff could not have been more helpful. They helped her into and out of taxis, put in and took out her wheelchair from the taxis, pushed her to the lifts for me and all in a friendly, pleasant manner. Rooms were very spacious, well appointed and cleaned comprehensively on a daily basis. Food and drink is expensive in Singapore but the food at Pan Pacific Orchard is very good quality and plentiful, especially the breakfast buffet, which lessens the shock somewhat! The hotel is very close to all the great shopping malls in Orchard but the rooms we had were very quiet and peaceful.
3 sur 5
par un voyageur vérifié

Publié le 29 nov. 2014
Hotel was average for cleanliness. Staff was helpful. Long process for checking in.
Commentaire laissé par : Direction de l'hôtel
17 déc. 2014 par Dean Rossilli, Direction de l'hôtel
Thank you for choosing to stay with Pan Pacific Orchard, Singapore! We are happy to know that you found our associates warm and helpful at all times during your stay with us. Thank you for your feedback with regards to our hotel cleanliness as well as check-in process. Please be assured that we have taken your comments into consideration and will be working with the relevant departments to address this. We hope to have you back with us soon! Warmest regards, Dean Rossilli General Manager
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifiéde Sydney

Good hotel, no real problems.

Publié le 10 nov. 2014
The room was very comfortable and a good size as was the bathroom - although the shower was only luke warm on one morning. Staff weren't particularly friendly or helpful but not to the detriment of my stay. The breakfast was ok - the coffee excellent. The location was convenient in terms of proximity to Orchard road although worth noting it is in the red light district so evening strolls in the locale were quite interesting! Would I stay here again? Maybe - if the rate was reasonable...
Commentaire laissé par : Direction de l'hôtel
17 déc. 2014 par Dean Rossilli, Direction de l'hôtel
Thank you for choosing to stay with Pan Pacific Orchard, Singapore! We are delighted to know that you found our hotel rooms spacious and comfortable, and you enjoyed the breakfast selection at our signature restaurant, 10 at Claymore. We are also happy to know that the convenient location of our hotel made it easy for you to access a myriad of shopping and entertainment options along the famed Orchard Road shopping belt. Thank you for your feedback with regards to the lukewarm shower as well as the lack of warmth in the service of our associates. Please be assured that this is not the level of service that we are known for and we look forward to future opportunities to delight you at our hotel. Warmest regards, Dean Rossilli General Manager
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifiéde brisbane

Good central hotel

Publié le 27 oct. 2014
Les + : Good size rooms, nice pool area. Excellent service
Les - : Breakfast! Tonic water in the bar - they ran out!
Situation : Easy access to all of Singapore's attractions. Bus short walk and MRT just 10 min walk. All major shopping centres within easy walking distance
Good hotel with excellent service and close to Orchard Road and all transport. On,y disappointment was the breakfast which had a limited range. The staff were extraordinarily helpful.
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifiéde Rio de Janeiro

Very nice place

Publié le 24 oct. 2014
Very nice place, clean, calm and comfortable. Even better rate if we book in advance.
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifiéde JAPAN

立地良くホテルスタッフも素晴らしい

Publié le 15 oct. 2014
オーチャードの賑やかエリアですが立地は静かです。しかし夕方以降散策していると、その道の女性が多くいるエリア に成り代る角があり、家族連れには向かない事が分かりました。オーチャードまでの通る道を選んだ方がいです。 ホテルはクラブルームのスタッフがとてもホスピタリティーがあり、また利用しようと決めました。ジム、プールの利用、クリーニング、靴磨き、日に数回の部屋のコンディション確認と快適にホテル内で過ごせる環境が整っていました。ホテルの規模も大き過ぎずごたついた箇所は無く、ゆったり過ごせました。 残念だったのは部屋で過ごしている時、夜のお湯の出が悪くぬるま湯のみとなり鳥肌になる思いを毎夜しました。水圧も不安定でした。朝と夕方のお湯の出は大丈夫でした。基本的にパンパシフィックグループはホスピタリティーが最高です。設備投資をもっとしてください。
4 sur 5
Recommandé
pour Familles
par kitde hk

睡床有點小

Publié le 5 oct. 2014 sur Hotels.com
大致上不錯是床有點小
5 sur 5
Recommandé
pour Familles
par un voyageur vérifiéde 日本、名古屋

素晴らしい!

Publié le 5 oct. 2014
部屋が何と言ってもゴージャス!メインのオーチャードロードから少し入りますが、ゴージャスなエントランス、とてもエクセレントな雰囲気にしてくれる部屋、思った以上に大きなプールなど満足度満点のホテルでした。
1 sur 5
Recommandé
pour Couples
par よde よ

対応が最悪

Publié le 25 sept. 2014 sur Hotels.com
キングベッドでお願いしたのに、ツインでした。文句を言ったら、変更してくれました。対応が悪く最悪でした。2度と泊まりたくないと思いました。
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Ok hotel.

Publié le 24 sept. 2014
Not bad hotel. Showing signs of age. Proprietors doing best to resist march of time