Les notes se basent sur un nombre total de 189 avis vérifiés

Ils ont payé. Ils ont séjourné. Nous avons vérifié.
4,2 sur 5
Recommandé par 91 % des clients
4,4 Propreté de la chambre
4,3 Services et personnel
4,3 Confort de la chambre
4,2 Conditions de l'hôtel
Ils ont payé. Ils ont séjourné.
Nous avons vérifié.
3 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

PPO

Publié le 30 janv. 2015
Les + : Rooms, prompt service to requested tv repair.
Situation : Location is good if walk from Orchard via back of Shaw Centre, Other way a bit seedy at nightfall.
Chinese tea was offered on arrival while staff took passports to do check in. Tea never arrived. Most friendly of staff were doormen, and porters. Thank you to them.
5 sur 5
Recommandé
pour Familles
par un voyageur vérifiéde Derbyshire, England

Great location close to shops but quiet.

Publié le 31 déc. 2014
Les + : The friendly, helpful staff. Quality of service
Stayed for one week at Pan Pacific Orchard with my partially disabled, 89yr old mother. From the minute we arrived, the staff could not have been more helpful. They helped her into and out of taxis, put in and took out her wheelchair from the taxis, pushed her to the lifts for me and all in a friendly, pleasant manner. Rooms were very spacious, well appointed and cleaned comprehensively on a daily basis. Food and drink is expensive in Singapore but the food at Pan Pacific Orchard is very good quality and plentiful, especially the breakfast buffet, which lessens the shock somewhat! The hotel is very close to all the great shopping malls in Orchard but the rooms we had were very quiet and peaceful.
3 sur 5
par un voyageur vérifié

Publié le 29 nov. 2014
Hotel was average for cleanliness. Staff was helpful. Long process for checking in.
Commentaire laissé par : Direction de l'hôtel
17 déc. 2014 par Dean Rossilli, Direction de l'hôtel
Thank you for choosing to stay with Pan Pacific Orchard, Singapore! We are happy to know that you found our associates warm and helpful at all times during your stay with us. Thank you for your feedback with regards to our hotel cleanliness as well as check-in process. Please be assured that we have taken your comments into consideration and will be working with the relevant departments to address this. We hope to have you back with us soon! Warmest regards, Dean Rossilli General Manager
5 sur 5
Recommandé
pour Personnes en voyage d'affaires
par Seande Isle of Wight

Excellent Business hotel

Publié le 26 nov. 2014 sur Hotels.com
Excellent hotel, little pricey but great location, easy access by taxi and 2 mins to Orchard road and 6 mins to MRT. Whilst all the staff were excellent, of particular note would be the Business Centre Manager Ganesan and Sasha on the front desk who went out of their way to assist me. Thank you. I would recommend PPO to the business traveller and would stay again.
Commentaire laissé par : Direction de l'hôtel
21 févr. 2015 par Dean Rossilli, Direction de l'hôtel
Thank you for making Pan Pacific Orchard, Singapore your hotel of choice. We are glad to know that you found our hotel easily accessible by public transportation, and we are delighted that our Front Office Manager, Ganesan and his team took the extra effort to ensure that your stay was an enjoyable one. We eagerly await your next visit to the hotel!
4 sur 5
Recommandé
pour Personnes en voyage d'affaires
par Masaode 日本

いいホテル、残念な対応。

Publié le 24 nov. 2014 sur Hotels.com
滞在予定を延長して、一泊の追加でしたが、チェックイン時のフロントは理解していたようでした。しかし、きちんと伝わっていなかったらしく、出発前日朝にチェックアウトはどうしたのか、とフロントから電話があり、あれあれ? こんな対応は、がっかりします。 チェックイン時に確認したにもかかわらず、クラブルームにもかかわらず、ミスるんですね、このホテルは。 いいホテルなのに残念でした。
Commentaire laissé par : Direction de l'hôtel
21 févr. 2015 par Dean Rossilli, Direction de l'hôtel
Thank you for choosing to stay with Pan Pacific Orchard, Singapore! We are happy that you enjoyed the benefits of our Pacific Club membership, including breakfast in our Pacific Club lounge and laundry benefits among others. We are delighted to know that you enjoyed our hotel so much that you decided to extend your stay by another night. Please accept our sincere apologies for the miscommunication with our associates at the front office with regards to your extension of your stay and we are glad that it was resolved in a timely manner. We hope to have you back with us soon! Warmest regards Dean Rossilli General Manager
4 sur 5
Recommandé
pour Personnes en voyage d'affaires
par Masaode 日本

いいホテル、なのに残念、ちょっとだけ。

Publié le 22 nov. 2014 sur Hotels.com
放送は入ったが、テレビモニターが壊れていて、画像が普通には見ることができなかった。クラブルームを利用したのに、設備のチェックもやっていない事に残念。いい部屋、ホテルだと思いましたが。部屋の掃除は最高に素晴らしかったのに、部屋もいいのに、残念でした。時々ホスピタリティの十分でないスタッフがいたり、残念です。もうちょっとのところで、客に対する心づかいに、気を抜いていて、もったいないことになっているのではないでしょうか。
Commentaire laissé par : Direction de l'hôtel
21 févr. 2015 par Dean Rossilli, Direction de l'hôtel
Thank you for choosing to stay with Pan Pacific Orchard, Singapore. We are happy to know that you found our rooms large, spacious and comfortable, and we regret to hear of the technical problem with our TV monitors. Please be assured that we will be looking into the matter to ensure that this problem does not occur again. We are also regretful to hear that our associates' service was not up to your high expectations. Please be assured that this is not the level of service that we are known for and we will look into ways to improve. We hope that you will choose to stay with us again and give us another chance to impress you. Warmest regards, Dean Rossilli General Manager
5 sur 5
Recommandé
pour Couples
par Kelvinde Singapore

Wonderful relaxing stay

Publié le 19 nov. 2014 sur Hotels.com
I was pleasantly surprised with a birthday cake and free upgrade by the hotel. This rounds off an already perfect stay.
Commentaire laissé par : Direction de l'hôtel
21 févr. 2015 par Dean Rossilli, Direction de l'hôtel
Thank you for choosing to stay with Pan Pacific Orchard, Singapore! We are delighted to know that you enjoyed the birthday surprise that we planned for you, as well as the effort we took to ensure your comfort throughout your stay by providing you with a complimentary room upgrade. Once again, we are delighted to have delivered on all counts and eagerly await your next stay with us. Warmest regards, Dean Rossilli General Manager
5 sur 5
Recommandé
pour Familles
par Carltonde Melbourne

Great

Publié le 11 nov. 2014 sur Hotels.com
I would definitely go back to stay st the Pan Pacific
Commentaire laissé par : Direction de l'hôtel
21 févr. 2015 par Dean Rossilli, Direction de l'hôtel
Thank you for making Pan Pacific Orchard, Singapore your hotel of choice during your recent trip to Singapore! We eagerly await your next visit to the hotel. Warmest regards Dean Rossilli General Manager
2 sur 5
Recommandé
pour Personnes en voyage d'affaires
par un voyageur vérifié

불만족.

Publié le 11 nov. 2014 sur Hotels.com
팬퍼시픽 싱가포르에서 3박하고 너무나 만족하여 오차드도 예약을 했습니다. 세일가라서 저렴하다 생각했는데, 저렴한게 아니더군요. 팬퍼시픽 싱가포르랑 완전히 다릅니다. 같은호텔로 생각하면 안되요. 그냥 모텔수준 입니다. 프론트 직원들도 불친절하고.. 머 하나 요청하면 한참 걸립니다. 세일가도 아깝습니다.
Commentaire laissé par : Direction de l'hôtel
21 févr. 2015 par Dean Rossilli, Direction de l'hôtel
Thank you for choosing to stay with Pan Pacific Orchard, Singapore. We are regretful to hear that the level of service provided by our associates was not to your high standards and we hope that you will give us another opportunity to serve you better during your next visit to Singapore. We look forward to welcoming you in the near future! Warmest regards, Dean Rossilli General Manager
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifiéde Sydney

Good hotel, no real problems.

Publié le 10 nov. 2014
The room was very comfortable and a good size as was the bathroom - although the shower was only luke warm on one morning. Staff weren't particularly friendly or helpful but not to the detriment of my stay. The breakfast was ok - the coffee excellent. The location was convenient in terms of proximity to Orchard road although worth noting it is in the red light district so evening strolls in the locale were quite interesting! Would I stay here again? Maybe - if the rate was reasonable...
Commentaire laissé par : Direction de l'hôtel
17 déc. 2014 par Dean Rossilli, Direction de l'hôtel
Thank you for choosing to stay with Pan Pacific Orchard, Singapore! We are delighted to know that you found our hotel rooms spacious and comfortable, and you enjoyed the breakfast selection at our signature restaurant, 10 at Claymore. We are also happy to know that the convenient location of our hotel made it easy for you to access a myriad of shopping and entertainment options along the famed Orchard Road shopping belt. Thank you for your feedback with regards to the lukewarm shower as well as the lack of warmth in the service of our associates. Please be assured that this is not the level of service that we are known for and we look forward to future opportunities to delight you at our hotel. Warmest regards, Dean Rossilli General Manager