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Avis sur Maple Tree Inn

3 out of 5
Maple Tree Inn
711 E El Camino Real, Sunnyvale, CA

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 938 avis sur 1484." "
Note des voyageurs de 8 (Bien), d’après 392 avis sur 1484." "
Note des voyageurs de 6 (Satisfaisant), d’après 83 avis sur 1484." "
Note des voyageurs de 4 (Médiocre), d’après 36 avis sur 1484." "
Note des voyageurs de 2 (Horrible), d’après 35 avis sur 1484." "

9,2/10

Propreté

9,2/10

Personnel et service

8,8/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

8/10 Bien

Jean-Michel

Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Plutôt bien...
Motel calme bien situé sur El Camino Real... Chambre confortable, salle de sport plutôt bien tout comme le petit déjeuner, le tout à un prix competitif dans la Silicon Valley... Seul bémol mais de taille, pas de ménage ni de lit fait pendant les trois jours de notre séjour...
Séjour de 3 nuits en décembre 2023
Réponse de Lina le 11 déc. 2023
Greetings Jean,Thank you for taking the time to review our hotel. We hope to provide a 10 out of 10 experience the next time you visit.

10/10 Excellent

Emilie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2022
Réponse de GSA le 21 août 2022
Thanks for staying with us. We appreciate your feedback!

4/10 Médiocre

Kuo-Chang

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Standing de l’hotel descendu au niveau Formule1
2 semaines complètes mais sans un seul jour de nettoyage de chambre. Les draps peuvent ètre changés mais on doit le faire soi-meme. L’excuse a été le Covid; mais il aurait été possible d’assurer un minimum… le petit déjeuner qui était excellent est maintenant réduit au minimum avec les mêmes seules crepes tous les jours. Moins bien qu’un Formule1 en France.
Séjour de 14 nuits en novembre 2021
Réponse de Charles E Julien le 3 mai 2022
Hello Kuo-Chang, Thank you for taking the time to write about your visit. It is the case that the housekeeping services at most hotels in the US have been reduced to the same standards we have adopted. We do hope to be able to return to our standard housekeeping services soon but we are waiting for the local government directives to make these adjustments. Until then. Warm regards,

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien
Super rapport qualité-prix. C'est agréable, propre et facile d'accès. Le petit dej pendant le covid n'est pas fou mais il a le mérite d'être disponible. C'est propre. Bon séjour.
Séjour de 2 nuits en novembre 2021
Réponse de AP le 24 nov. 2021
Merci beaucoup pour votre retour avisé. Nous espérons répondre à toutes les futures réservations dont vous pourriez avoir besoin dans la région. Passe une bonne journée!

10/10 Excellent

Rick

Séjour de 1 nuit en avril 2024
Réponse de Lina le 24 avr. 2024
Greetings Rick,Thank you for taking the time to review our hotel. I am pleased to know your experience was a 5 out of 5! I hope to welcome you back soon!

4/10 Médiocre

Juan

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Lina le 24 avr. 2024
Greetings Juan,Thank you for taking the time to review our hotel, I hope to welcome you back soon and turn your experience around!

10/10 Excellent

alan

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
good breakfast
Séjour de 1 nuit en avril 2024
Réponse de Lina le 24 avr. 2024
Greetings alan,Thank you for taking the time to review our hotel, I am pleased to know your stay was a 5 out of 5 experience! I hope to welcome you back soon!

10/10 Excellent

Jess

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stay here about every other month and it's always wonderful you can't beat the amenities are awesome and staff are great. No onsite dining but there's free breakfast. I love this hotel.
Réponse de Lina le 21 avr. 2024
Greetings Jess,Thank you for taking the time to review our hotel! I am pleased to know your experience here is always wonderful, our amenities are certainly a favorite with our returned guests! We look forward to hosting your next stay here!

8/10 Bien

Bruno

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I’ve stayed on this hotel for several times. It has a good cost benefit. The reason I don’t give a 5 star is twofold: first, the amount of plastic wasted at breakfast time is huge. Plastic forks, knifes, spoons, juice cups, plastic wraps for forks and knifes, and spoons, and it keeps going. That should not be acceptable. Buy a big dishwasher like many hotels do. I’d be happy to pay a little more. Many would do too. Second, the room doors make too much noise when shutting. It sounds like people are slamming the doors but they’re not. They’re just too loud and disturbing.
Séjour de 3 nuits en avril 2024
Réponse de Lina le 24 avr. 2024
Greetings Bruno,Thank you for taking the time to review our hotel, your feedback is appreciated and will be shared for improvements! I hope to welcome you back soon and turn your experience around.

10/10 Excellent

Zakaria

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Lina le 21 avr. 2024
Greetings Zakaria,Thank you for taking the time to review our hotel! I am pleased to know your experience here was a 5 out of 5! I hope to welcome you back soon!

10/10 Excellent

Heidi

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel was exactly what I needed. The bed was comfortable. The staff were friendly and helpful. The breakfast had a lot of choices. The coffee was good. I stayed in two different rooms. In one I found the heat/ac to run louder than I would have liked but it didn’t disrupt my sleep. I will likely stay here in the future.
Séjour de 1 nuit en avril 2024
Réponse de Lina le 21 avr. 2024
Greetings Heidi,Thank you for taking the time to review our hotel, your feedback is appreciated and will be shared with our staff for improvements on the AC unit. I am pleased to know you experience here was a 5 out of 5 and you had a comfortable stay! We look forward to welcoming you back, hopefully soon!

10/10 Excellent

Benny

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff friendly, great breakfast clean rooms
Séjour de 1 nuit en avril 2024
Réponse de Lina le 21 avr. 2024
Greetings Benny,Thank you for taking the time to review our hotel. I am pleased to know you experience here was a 5 out of 5 and you enjoyed the amenities! I hope to welcome you back soon!

10/10 Excellent

Maria Teresa

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The instructions on kreug cofee maker is not that clear. Tried to do it with cofee twice but it takes a long time to heat the water inside the kreug machine
Séjour de 1 nuit en avril 2024
Réponse de Lina le 21 avr. 2024
Greetings Maria,Thank you for taking the time to review our hotel, your feedback is appreciated and will be shared with staff for improvements. I am pleased to know you experience here was a 5 out of 5! I hope to welcome you back soon!

10/10 Excellent

Carol, Perth

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay with my service animal. Bed was comfortable breakfast was great. Convenient area to walk around and pick up food for room or grab a bite.
Séjour de 4 nuits en avril 2024
Réponse de Lina le 21 avr. 2024
Greetings Carol,Thank you for taking the time to review our hotel. I am pleased to know you experience here was a 5 out of 5 and you had a comfortable stay! I hope to welcome you back soon!

10/10 Excellent

Gregory, Fresno

Séjour de 2 nuits en avril 2024
Réponse de Lina le 21 avr. 2024
Greetings Gregory,Thank you for taking the time to review our hotel. I am pleased to know you experience here was a 5 out of 5! I hope to welcome you back soon!

10/10 Excellent

Jocelyne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Lina le 21 avr. 2024
Greetings Jocelyne,Thank you for taking the time to review our hotel. I am pleased to know you experience here was a 5 out of 5! I hope to welcome you back soon!

10/10 Excellent

yuxia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room clean and breakfast good
Séjour de 1 nuit en avril 2024
Réponse de Lina le 21 avr. 2024
Greetings yuxia,Thank you for taking the time to review our hotel. I am pleased to know you experience here was a 5 out of 5! I hope to welcome you back soon!

10/10 Excellent

Megan

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Lina le 21 avr. 2024
Greetings Megan,Thank you for taking the time to review our hotel. I am pleased to know you experience here was a 5 out of 5! I hope to welcome you back soon!

10/10 Excellent

Anlli

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Has such an amazing experience! So clean and comfy every staff member was beyond amazing!
Séjour de 2 nuits en avril 2024
Réponse de Jerry le 8 avr. 2024
Thank you so much for this excellent review of our hotel. We hope to see you again when you visit this area next time.

6/10 Satisfaisant

Jacob

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nothing special.
Séjour de 2 nuits en avril 2024
Réponse de Jerry-Front Desk le 8 avr. 2024
Thank you for this review of our hotel. Please let us know how to improve our service so you will have a better experience when you visit the area next time.

10/10 Excellent

Nhi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Jerry le 8 avr. 2024
Thank you so much for this excellent review of our hotel. We hope to see you again when you visit this area next time.

8/10 Bien

Ruth

Voyage en couple
Les points forts : Propreté
Some of the staff was not very friendly, or approachable. The place looked clean but there is a musty smell throughout the building.
Séjour de 1 nuit en avril 2024
Réponse de Lina le 5 avr. 2024
Greetings Ruth,Thank you for taking the time to review our hotel, your feedback is appreciated and will be shared for improvements here.I hope we have the opportunity to turn your experience around should you ever find yourself back at Maple Tree Inn.

10/10 Excellent

Robert J

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great gor weekend stay. Quiet and comfortable.
Séjour de 2 nuits en mars 2024
Réponse de Lina le 5 avr. 2024
Greetings Robert,Thank you for taking the time to review our hotel, I am pleased to know you had a quiet and comfortable weekend with us! I hope to welcome you back soon!

10/10 Excellent

Jacob

Séjour de 2 nuits en mars 2024

6/10 Satisfaisant

Qicheng

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
property is dated and bathroom drain is smelly.
Séjour de 1 nuit en avril 2024
Réponse de Lina le 4 avr. 2024
Greetings Qicheng,Thank you for taking the time to review our hotel, your feedback is appreciated and will be shared with our staff for improvements. I hope to have the opportunity to welcome you back and turn your experience around.

10/10 Excellent

Glen

Les points forts : Propreté
Séjour de 1 nuit en avril 2024
Réponse de Lina le 4 avr. 2024
Greetings Glen,Thank you for taking the time to review our hotel, I am pleased to see you had a 5 out of 5 experience at the Maple Tree Inn! I hope to welcome you back soon!

10/10 Excellent

Murray

Séjour de 1 nuit en mars 2024
Réponse de Lina le 21 avr. 2024
Greetings Murray,Thank you for taking the time to review our hotel! I am pleased to know your experience here was a 5 out of 5! I hope to welcome you back soon!

8/10 Bien

Glen

Les points forts : Propreté, personnel et service, équipements
The shower controls for hot and cold are wearing out in a lot of the units. You can only. Run super
Séjour de 1 nuit en mars 2024
Réponse de Jerry le 2 avr. 2024
We're sorry to hear your uncomfortable experience in our hotel. I will surely direct this concern to our management team.

2/10 Horrible

natalie

Séjour de 2 nuits en mars 2024
Réponse de Lina le 21 avr. 2024
Greetings Natalie,Thank you for taking the time to review our hotel. I hope we can turn your experience around should you ever find yourself here at the Maple Tree Inn!

10/10 Excellent

Rowena

Séjour de 2 nuits en mars 2024
Réponse de Lina le 21 avr. 2024
Greetings Rowena,Thank you for taking the time to review our hotel. I am pleased to know you experience here was a 5 out of 5! I hope to welcome you back soon!

6/10 Satisfaisant

Mike

Voyage en couple
Les points faibles : Équipements
The property was well located for my needs.
Séjour de 3 nuits en mars 2024
Réponse de Lina le 28 mars 2024
Greetings Mike,Thank you for taking the time to review our hotel and your feedback. I hope to welcome you back soon!

10/10 Excellent

CARL, Medellin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en mars 2024
Réponse de Lina le 28 mars 2024
Greetings CARL,Thank you for taking the time to review our hotel. I am pleased to see your experience was a 5 out of 5 experience and I hope to welcome you back soon!

8/10 Bien

Jenny

Séjour de 4 nuits en mars 2024
Réponse de Lina le 21 avr. 2024
Greetings Jenny,Thank you for taking the time to review our hotel! I hope to welcome you back soon!

10/10 Excellent

Daniel

Séjour de 1 nuit en mars 2024
Réponse de Lina le 21 avr. 2024
Greetings Daniel,Thank you for taking the time to review our hotel. I am pleased to know you experience here was a 5 out of 5! I hope to welcome you back soon!

10/10 Excellent

Matthew

Séjour de 3 nuits en mars 2024
Réponse de Lina le 21 avr. 2024
Greetings Matthew,Thank you for taking the time to review our hotel. I am pleased to know you experience here was a 5 out of 5! I hope to welcome you back soon!

10/10 Excellent

manuel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Place was pretty awesome
Séjour de 1 nuit en mars 2024
Réponse de Lina le 28 mars 2024
Greetings manuel,Thank you for taking the time to review our hotel. I am pleased to see your experience was a 5 out of 5 experience and I hope to welcome you back soon!

10/10 Excellent

Cathy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was very pleasant and efficient. They also have a pretty decent breakfast buffet.
Séjour de 1 nuit en mars 2024
Réponse de Lina le 28 mars 2024
Greetings Cathy,Thank you for taking the time to review our hotel. I am pleased to see your experience was a 5 out of 5 experience and I hope to welcome you back soon!

2/10 Horrible

Talia

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Lina le 28 mars 2024
Greetings Talia,Thank you for taking the time to review our hotel. I hope we have the opportunity to welcome you back and turn your experience around!

6/10 Satisfaisant

Stephen

Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Clean room, polite staff and a good breakfast buffet but no hot water in the morning.
Séjour de 1 nuit en mars 2024
Réponse de Lina le 28 mars 2024
Greetings Stephen,Thank you for taking the time to review our hotel and your feedback. I sincerely apologize for this mishap during your stay here. I hope to have another opportunity to welcome you back and turn your experience around.

10/10 Excellent

JAZMIN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Lina le 28 mars 2024
Greetings JAZMIN,Thank you for taking the time to review our hotel. I am pleased to see your experience was a 5 out of 5 experience and I hope to welcome you back soon!

10/10 Excellent

Michael

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Happy and satisfy
Séjour de 1 nuit en mars 2024
Réponse de Lina le 28 mars 2024
Greetings Michael,Thank you for taking the time to review our hotel. I am pleased to see your experience was a 5 out of 5 experience and I hope to welcome you back soon!

10/10 Excellent

Xiaochen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
There are couple big grocery stores nearby, many restaurants with different options, all walkable distance
Séjour de 1 nuit en mars 2024
Réponse de Lina le 28 mars 2024
Greetings Xiaochen,Thank you for taking the time to review our hotel. I am pleased to see your experience was a 5 out of 5 experience and I hope to welcome you back soon!

6/10 Satisfaisant

Prakash P

Les points forts : Propreté
—
Séjour de 2 nuits en janvier 2024
Réponse de Lina le 22 mars 2024
Greetings,Thank you for taking the time to review our hotel! I hope to welcome you back soon!

10/10 Excellent

Tereza

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Venancia was amazing, friendly and professional . Our room was clean and the pool area was nice and relaxing.
Séjour de 1 nuit en mars 2024
Réponse de Lina le 22 mars 2024
Greetings Tereza,Thank you for taking the time to review our hotel! I'm glad to know you enjoyed our services and was relaxed here! I hope to welcome you back soon!

10/10 Excellent

Monica

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Every was great, for breakfast if there could be bacon every day.
Séjour de 2 nuits en mars 2024
Réponse de Lina le 22 mars 2024
Greetings Monica,Thank you for taking the time to review our hotel and your feedback is appreciated. I hope to welcome you back soon!

10/10 Excellent

JAZMIN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Lina le 15 mars 2024
Greetings JAZMIN,Thank you for taking the time to review our hotel. I hope to welcome you back soon!

2/10 Horrible

Alyssa

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I am convinced that this property has fake 10/10 reviews. The area outside look relatively decent but as soon as you get inside it’s like you’re taken back in time….like scary movie motel type atmosphere. My daughter and I checked in, went upstairs where the hallway floors were sticky and unkept, it smelled musty, and the did not have adequate lighting in the hall. There were also bugs crawling near the wall off the hallway. Get into the room and it is NOTHING like the pictures. Very tiny room, very very outdated, the sheets were dirty and the hotel toilet did not have water in it and smelled awful. We were there for a total of 10 mins and the hotel refused to give us a refund. We left and went 10 mins down the road to a MUCH better hotel. Will never ever stay here again
Séjour de 2 nuits en mars 2024
Réponse de Lina le 9 mars 2024
Greetings Alyssa,Thank you for taking the time to review our hotel. I am sorry that this was your experience here. We pride ourselves in providing a comfortable stay for all of our guests and I'm saddened to know this was not up to our standard. We take all of our guests challenges serious here therefore upon the receipt of this complaint we've investigated the issues and attempted to contact you which was unsuccessful to connect for an update. Upon our investigation our housekeeping supervisor confirmed the room was clean prior to your check in and did not find any of the accused comments. We appreciated your feedback which will be shared with our staff for improvements, thank you for the opportunity. I hope we can find a way to turn your experience around here should you ever find yourself back at the Maple Tree Inn.

10/10 Excellent

JAZMIN

Séjour de 1 nuit en mars 2024
Réponse de Lina le 28 mars 2024
Greetings JAZMIN,Thank you for taking the time to review our hotel and your feedback. I am pleased to know your experience was a 5 out of 5! I hope to welcome you back soon!

10/10 Excellent

Leni

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A gem in Sunnyvale with an affordable price. Very clean, pretty, comfortable, centrally located to restaurants and grocery stores.
Séjour de 3 nuits en mars 2024
Réponse de Lina le 9 mars 2024
Greetings Leni,Thank you for taking the time to review our hotel. I am pleased to know you had a comfortable stay with us! I hope to welcome you back soon!

10/10 Excellent

Travis Lee

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and neat property for the price
Séjour de 3 nuits en mars 2024
Réponse de Lina le 9 mars 2024
Greetings Travis Lee,Thank you for taking the time to review our hotel. I hope to welcome you back soon!