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Avis sur Radisson Hotel Sunnyvale – Silicon Valley

3.5 out of 5
Radisson Hotel Sunnyvale – Silicon Valley
1300 Chesapeake Ter, Sunnyvale, CA

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 607 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 251 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 83 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 33 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 27 avis sur 1001." "

9,2/10

Propreté

9,0/10

Personnel et service

8,4/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

8/10 Bien

CHOUKI

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2021
Réponse de Jessa F. le 12 déc. 2021
Thank you for your feedback!

10/10 Excellent

Monill, Marseille

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hôtel calme et personnel accueillant. Parking gratuit et bon petit’dejeuner
Séjour de 2 nuits en août 2019
Réponse de r le 2 sept. 2019
We appreciate your recent stay and thank you for your high rating.

10/10 Excellent

Melodie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Tres bien. La chambre venait d'être rénovée, du coup très propre. Petit-déjeuner très complet.
Séjour de 1 nuit en mai 2019
Réponse de Tam Nguyen le 23 mai 2019
Thank you for taking the time to complete our guest satisfaction survey. We are pleased to see that you enjoyed your time at the hotel. On behalf of our entire staff at Country Inn & Suites by Radisson, Sunnyvale, CA we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Peter

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great
Séjour de 3 nuits en avril 2024

10/10 Excellent

mukesh

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything is good
Séjour de 1 nuit en avril 2024

10/10 Excellent

Shangxi

Séjour de 2 nuits en mars 2024
Réponse de Vivie le 6 avr. 2024
We sincerely appreciate your feedback and are happy to hear you had a great experience with us. Thank you for the fabulous 5-Star rating it is really appreciated!!We hope to continue to provide great experiences for you and welcome you back soon.

10/10 Excellent

Shangxi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Vivie le 6 avr. 2024
Hello Shangxi,We sincerely appreciate your feedback and are happy to hear you had a great experience with us. Thank you for the fabulous 5-Star rating it is really appreciated!!We hope to continue to provide great experiences for you and welcome you back soon.

8/10 Bien

Irene

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The location is great
Séjour de 1 nuit en mars 2024
Réponse de Neeruta Thapa le 2 avr. 2024
Hello Irene,Thank you for sharing your recent experience at our property. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. Thank you for the amazing 4-Star rating! We hope to continue to provide great experiences for you and welcome you back soon. Regards, Neeruta Thapa

10/10 Excellent

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was amazing and the facility was amazing
Séjour de 2 nuits en mars 2024
Réponse de Neeruta Thapa le 2 avr. 2024
Hello Michael, Thank you for sharing your recent experience at our property. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. Thank you for the fabulous 5-Star rating! We hope to continue to provide great experiences for you and welcome you back soon. Regards Neeruta Thapa

10/10 Excellent

Shaska

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff, informative, and quiet.
Séjour de 1 nuit en mars 2024
Réponse de Neeruta Thapa le 2 avr. 2024
Hello Shaska,Thank you for sharing your recent experience at our property. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. Thank you for the fabulous 5-Star rating! We hope to continue to provide great experiences for you and welcome you back soon. Regards Neeruta Thapa

10/10 Excellent

Gregorio

Séjour de 1 nuit en mars 2024
Réponse de Eshal le 21 avr. 2024
Hello Gregorio, we appreciate you sharing your recent visit to our location. After reading your review, the team and I wanted to express our gratitude for choosing to stay at our hotel and for leaving a 5-star rating! It was our pleasure to make sure you had a wonderful visit. We can't wait to see you again soon! With regards, Eshal Khan.

8/10 Bien

Shangxi

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It takes long time to check in. otherwise, it's perfect.
Séjour de 1 nuit en mars 2024
Réponse de Vivie le 30 mars 2024
Hello Shangxi,Thank you for booking your stay at our property. I would like to apologize for long check in process. We are happy to hear that the rest of your stay was perfect!We look forward to welcoming you back to our property the next time our area.Regards,Viveca

8/10 Bien

Abdullah, Sarasota

Séjour de 5 nuits en mars 2024
Réponse de Vivie le 13 avr. 2024
Hello Abdullah,Thank you for sharing your recent experience at our property. The team and I read your review and wanted to thank you for choosing to stay at our property and for the 4-star review!!! It was our pleasure to provide you with an excellent stay. We look forward to welcoming you back soon!Regards,Viveca Calagno

10/10 Excellent

HENRY

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love breakfast buffet!
Séjour de 1 nuit en mars 2024
Réponse de Neeruta Thapa le 18 mars 2024
thank you so much. hopefully see you again.

10/10 Excellent

Dhon

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Safe and clean. That’s all you need
Séjour de 1 nuit en mars 2024
Réponse de Vivie le 13 mars 2024
Hello Dhon,Thank you for sharing your recent experience at our property. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. Thank you for the fabulous 5-Star rating!We hope to continue to provide great experiences for you and welcome you back soon.Regards,Viveca Calagno

6/10 Satisfaisant

Phou

Voyage en famille
Les points forts : Propreté
Les points faibles : Équipements
I felt that we should be able to have outside food at the lobby. In addition, coffee should have also been offered. We had to drive 10 mins from the hotel, just to get coffee.
Séjour de 2 nuits en mars 2024
Réponse de Vivie le 8 mars 2024
Hello Phou,Thank you for your recent stay at our property. We apologize that we do not allow outside food in our restaurant area. This is because we offer Breakfast, Lunch and Dinner and encourage are guest to dine within the hotel. Although, coffee is not available 24 hours, we do have in room coffee for the convenience of our guest. We hope to have the opportunity to welcome you back to our property.Regards,Viveca

8/10 Bien

Joseph

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall the property was nice, the only complaint I have is the walls are to thin. We were able to hear our neighbors. Like literally every word they were saying. Very annoying. We had to have the tv on the whole time so we wouldnt hear them. Oh and they were up pretty late!
Séjour de 2 nuits en janvier 2024
Réponse de Vivie le 4 févr. 2024
Hello Joseph,Thank you for your recent stay at our property. I was disappointed to hear that you could hear your neighbors talking. I hope you were able to get some rest before you checked out. At the time the noise started it was probably too late in the evening to change rooms for you. In the event you return and have the same experience, we would more than happy to grant you a courtesy late check out and room change if it's not an inconvenience.  We look forward to welcoming your back soon.Regards,Viveca Calagno/Front Office Manager

2/10 Horrible

Rick

Séjour de 2 nuits en janvier 2024
Réponse de Neeruta Thapa le 20 mars 2024
Hello Rick,Thank you for sharing your recent experience at our property. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. Thank you for the rating! We hope to continue to provide great experiences for you and welcome you back soon.Regards Neeruta Thapa

10/10 Excellent

demetris

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Nice place to stay
Séjour de 1 nuit en janvier 2024
Réponse de Vivie le 31 janv. 2024
Hi Detmetris,Thank you for staying at the Radisson Hotel. We really appreciate your 5-Star rating of your time with us.We look forward to welcoming you back to the Radisson Hotel!

10/10 Excellent

Mary

Voyage en famille, Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Loved that it felt safe and at a very peaceful location from the start
Séjour de 1 nuit en janvier 2024
Réponse de Vivie le 26 janv. 2024
Hi Mary,Thank you for rating your recent stay at our property. We are happy to hear you enjoyed our peaceful location and felt safe and secure.We hope to continue to provide great experiences for you and look forward to welcoming you back soon.Regards,Viveca Calagno/Front Office Manager

10/10 Excellent

Mike

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved this place. The staff is great. Top notch customer service. The hotel is very safe and clean. Rooms are roomy and very clean. At the price range, it is the best hotel stay in a long time. Would definitely recommend.
Séjour de 2 nuits en janvier 2024
Réponse de Vivie le 26 janv. 2024
Hello Mike,Thank you for sharing your recent stay at our property. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. It is our goal to make our guest feel welcomed and safe with the up most professionalism and hospitality.We hope to continue to provide great experiences for you and look forward to welcoming you back soon.Regards,Viveca Calagno/Front Office Manager

10/10 Excellent

Maria, Downey

Séjour de 1 nuit en janvier 2024
Réponse de Neeruta Thapa le 20 mars 2024
Hello Maria,Thank you for sharing your recent experience at our property. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. Thank you for the fabulous 5-Star rating! We hope to continue to provide great experiences for you and welcome you back soon.Regards Neeruta Thapa

10/10 Excellent

Nicholee

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Vivie le 23 janv. 2024
Hi Nicholee,It is always a pleasure having you stay with us during the Niner Football Season!! Thank you for the awesome 10-Star rating.I look forward to welcoming you back Sunday for the next BIG WIN!!GO NINERS!!!!!Viveca

10/10 Excellent

Taniqua

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Vivie le 23 janv. 2024
Hello Taniqua,Thank you for your recent visit at the Radisson Hotel. We are happy to see that you enjoyed your time with us. Thank you for the 5-Star rating.We look forward to welcoming you back soon.Regards, Viveca Calagno/Front Office Manager

10/10 Excellent

Shaun

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had a great stay, friendly staff. Only downside, huge hair in toilet and toe nail on the floor.
Séjour de 1 nuit en janvier 2024
Réponse de Vivie le 23 janv. 2024
Hello Shaun,Thank you for your recent stay at our property. I have shared your experience with our housekeeping team. We are addressing the issue to eliminate what you experience from occurring in the future.We hope you give us another opportunity to share a more enjoyable experience with us soon.Regards, Viveca Calagno/Front Office Manager

10/10 Excellent

Cole

Séjour de 1 nuit en janvier 2024
Réponse de Vivie le 23 janv. 2024
Hello Cole,Thank you for your recent stay at our property. We are excited to see you enjoyed your stay by giving us the awesome 10-Star rating!We hope to welcome you back real soon.Regards,Viveca Calagno/Front Office Manager

8/10 Bien

Adrienne

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Vivie le 23 janv. 2024
Hello Adrienne,Thank you for your recent stay at our property. We are happy to see you enjoyed your stay.We hope to welcome you back to our hotel in the near future.Regards,Viveca Calagno/Front Office Manager

10/10 Excellent

michael

Séjour de 1 nuit en janvier 2024
Réponse de Vivie le 23 janv. 2024
Hello Michael,We are happy that you selected our hotel for your recent stay in Sunnyvale. Thank you for the 5-Star rating!We look forward to welcoming you back soon.Regards,Viveca Calagno/Front Office Manager

2/10 Horrible

Adam

Séjour de 1 nuit en janvier 2024
Réponse de Vivie le 23 janv. 2024
Hello Adam,On behalf of our entire staff, we apologize that you did not enjoy your experience at our hotel We are very concerned with the low rating we received from you. We would appreciate feedback that we can use to fine tune our operations in the hope that upon your next visit we can exceed your expectations.We hope you give us another opportunity to share a more enjoyable experience with us soon.Regards,Viveca Calagno/Front Office Manager

10/10 Excellent

rashan

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really enjoyed this Hotel Its close to freeway But not loud at all Great customer service
Séjour de 1 nuit en janvier 2024
Réponse de Vivie le 16 janv. 2024
Hello Rashan,Thank you for your recent stay at our property and for sharing your enjoyable experience. We are happy to hear you had a great stay and rewarded us with a 5-Star rating!We look forward to welcoming you back real soon.Regards,Viveca Calagno/Front Office Manager

10/10 Excellent

Nicholee

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Vivie le 13 janv. 2024
Nicholee,Thank you for your 10-star review of your recent stay at our property. It is a pleasure being your host hotel. We look forward to welcoming you back real soon.

6/10 Satisfaisant

Tristian

Séjour de 2 nuits en janvier 2024
Réponse de Vivie le 13 janv. 2024
Hello Tristian,Thank you for your recent stay at the Radisson. Tristian, I see you rated our property 3 out 5. I am sorry to learn that you did not enjoy your stay at our property. Please share your feedback to help us better understand how we failed to receive a more favorable rating.We hope to continue to provide great experiences for you and welcome you back soon.Regards,Viveca Calagno/Front Office Manager

10/10 Excellent

Nichol

Les points forts : Propreté et personnel et service
This is our favorite spot in Sunnyvale. We frequent for NFL games. Small hotel cozy. Rooms super nice and clean..they have a cool bar downstairs, good food and the pool area is nice they have outside seating with fire pits. We love it there. Staff is super friendly and then bartenders are super fun. For the price and location it's a winner!
Séjour de 2 nuits en janvier 2024
Réponse de Vivie le 11 janv. 2024
Hey Nichol,We enjoy having you as just as much as you enjoy stay with us. It is always a pleasure to see you come walking through are front door.See you next week!!! GO NINERS!!!!!!!Regards,Viveca Calagno/Front Office Manager

10/10 Excellent

Lucero

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de Vivie le 11 janv. 2024
Hi Lucero,Thank you for the awesome 10-Star review of your recent stay at the Radisson Hotel. The team and I are happy to see you enjoyed your stay.Be sure to come stay with us again!Regards,Viveca Calagno/Front Office Manager

10/10 Excellent

Ricardo

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Vivie le 11 janv. 2024
Hello Ricardo,Thank you for your recent stay at the Radisson Hotel. It was a pleasure to have you as our guest. We certainly appreciate your business and the 5-Star rating.We look forward to welcoming you back during your next visit to Sunnyvale.Regards,Viveca Calagno/Front Office Manager

6/10 Satisfaisant

Dennis

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Replace mattress, not comfortable.
Nice and clean , but the bed was not comfortable. The mattress was too firm, did not sleep well!
Séjour de 1 nuit en janvier 2024
Réponse de Vivie le 11 janv. 2024
Hello Dennis,Thank you for taking the time to complete our online survey regarding your recent stay at Radisson Hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the mattress. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.Regards,Viveca Calagno/Front Office Manager

8/10 Bien

April

Séjour de 1 nuit en janvier 2024
Réponse de Vivie le 31 janv. 2024
Hello April,Thank you for your recent visit to the Radisson Hotel. We are happy to see you enjoyed your stay. Thank you for the 4-Star rating.We look forward to welcoming you back soon.Regards,Viveca Calagno/Front Office Manager

10/10 Excellent

Keisha

Voyage en famille
Séjour de 1 nuit en janvier 2024
Réponse de Vivie le 11 janv. 2024
Hi Keisha,Thank you for your recent stay at the Radisson Hotel and for the 5-Star rating. We are happy to hear that you enjoyed your stay.We look forward to seeing you again soon.Regards,Viveca Calagno/Front Office Manager

2/10 Horrible

Aaron

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Located off of an expressway, with very noisy traffic at all times of day. They allow pets in hotel and rooms - experienced bug bites all over after 1 day (IE fleas), even though had no pets in our room - so it was not clean nor comfortable. Breakfast offered was very expensive, even with the provided coupon. Room key was deactivated prior to check out time and front desk attendant almost did not check ID - manager stepped in and checked instead. Not worth the price compared to surrounding hotel options. Will never stay there again, nor at any Radisson hotels.
Réponse de Vivie le 11 janv. 2024
Hello Aaron,Thank you for your recent stay at the Radisson Hotel. We strive to provide our guests with all the comforts of home, we were disappointed to hear that failed to meet your expectations. Know that your voice has been heard and this incident will be forwarded to the hotel management team for further improvements. While we understand if you do not wish to return, we'd love to have another opportunity to serve you and offer you a more seamless experience in the future.Regards,Viveca Calagno/Front Office Manager

6/10 Satisfaisant

Nhu

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
During my second stay at this hotel, I found myself rather dissatisfied, primarily due to persistent issues with the WiFi. Despite reaching out to the hotel staff on multiple occasions to address the problem, there was no improvement. The WiFi, in fact, was not working at all, leading to considerable inconvenience. When I sought assistance from the staff, their response was less than satisfactory. They claimed that the WiFi was operational but slow, despite clear evidence suggesting otherwise. This experience significantly impacted my overall satisfaction with the stay.
Séjour de 5 nuits en janvier 2024
Réponse de Vivie le 16 févr. 2024
Please closed, already responded to the guest

10/10 Excellent

Noel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Vivie le 12 janv. 2024
Hello Noel,Thank you for your recent stay our property and for the 5 -Star rating. We enjoyed being your host hotel. We hope you enjoyed your visit to Sunnyvale; we look forward to seeing you again.Regards,Viveca Calagno/Front Office Manager

10/10 Excellent

Celeste, San Jose

Séjour de 1 nuit en décembre 2023
Réponse de Vivie le 6 janv. 2024
Hello Celeste,Thank you for your recent stay at the Radisson Hotel. We appreciate you selecting our hotel. Thank you for the 5-Star rating.We look forward to welcoming you back soon.Regards,Viveca Calagno/Front Office Manager

4/10 Médiocre

Jessica

Les points faibles : Propreté
When we got to our room, we found a half-finished box of wine in the fridge. There was a large brown smear in the top left corner of the shower near the showerhead. To top it off the tv had terrible connection and flashed the "LG NO SIGNAL" more than the actual tv program. Not to mention the gross cheap breakfast that is free everywhere else cost $15 at your hotel. In general this will be my last time staying at an Radisson hotel.
Séjour de 2 nuits en décembre 2023
Réponse de Anthony A le 1 janv. 2024
Hi Jessica, thank you for taking the time to rate our hotel. We are so sorry for any inconvenience we may have caused during your stay with us. These are all unacceptable issues. We will address your concerns immediately. Please contact the hotel directly if you wish for further assistance. Thank you.

10/10 Excellent

Shannon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Anthony A le 31 déc. 2023
Hello Shannon!Thank you for staying with our hotel. We appreciate the awesome rating.Happy New Year!

8/10 Bien

KateLyn

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en décembre 2023
Réponse de Vivie le 18 janv. 2024
Hello Katelyn,Thank so much for choosing to stay at the Radisson Hotel. It was a pleasure having you as our guest. Thank you for the 4-Star rating.We look forward to welcoming you back soon.Regards,Viveca Calagno/Front Desk Manager

10/10 Excellent

Elisa

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
LONGEST walking distance to the Levi stadium! Hotel was ok. Service is good. Clean room with a mini fridge. My room had two queen beds. Over all not bad.
Séjour de 1 nuit en décembre 2023
Réponse de Anthony Almendarez le 27 déc. 2023
Hello Elisa! We appreciate you taking the time to rate our hotel. thank you for the great feedback! Happy New Year!

10/10 Excellent

Myra

Voyage en famille
Les points forts : Propreté
Séjour de 1 nuit en décembre 2023
Réponse de Anthony A le 28 déc. 2023
Hello Myra! Thank you so much for taking the time to rate our hotel. We appreciate the awesome rating. Happy New Year!!

10/10 Excellent

Tijuana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Anthony Almendarez le 27 déc. 2023
Hello Tijuana,Thank you staying with our hotel. We appreciate the great rating. Hopefully you enjoyed your experience with us..Happy new year!

10/10 Excellent

Hortencia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Anthony Almendarez le 27 déc. 2023
Hello Hortencia! Thank you for staying at our hotel. We appreciate the awesome rating. Happy New Year!

8/10 Bien

Dalton Troy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Anthony Almendarez le 27 déc. 2023
Hello Dalton, thank you for staying at our hotel. Hope you enjoyed your experience with us. Happy New Year!