Réception

Avis sur The Telford Hotel, Spa & Golf Resort

4 out of 5
The Telford Hotel, Spa & Golf Resort
Great Hay Drive, Sutton Heights, Telford, England

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 276 avis sur 589." "
Note des voyageurs de 8 (Bien), d’après 220 avis sur 589." "
Note des voyageurs de 6 (Satisfaisant), d’après 64 avis sur 589." "
Note des voyageurs de 4 (Médiocre), d’après 20 avis sur 589." "
Note des voyageurs de 2 (Horrible), d’après 9 avis sur 589." "

8,8/10

Propreté

8,8/10

Personnel et service

9,2/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

8/10 Bien

ME

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Michelle

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean smart quite hotel Big rooms & lovely big beds All staff were helpful & polite
Séjour de 1 nuit en mars 2024
Réponse de Patrick le 11 mars 2024
Dear Michelle,Thank you for the review, your comments are appreciated and we will be sure to share them with the team. We look forward to welcoming you back. Kind Regards

8/10 Bien

Amanda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A little out of the way and had to get the hotel to put the ordered cot into the room which came at 1000 at night! The swimming pool was too cold. Apart from that everything was ok
Séjour de 1 nuit en février 2024
Réponse de Jamie le 20 févr. 2024
Dear AmandaThank you for your review. Please accept our apologies in regard to the cot.Kind regardsJamie McDonaldGeneral Manager

10/10 Excellent

Gillian

Lovely friendly and efficient staff.
Séjour de 1 nuit en janvier 2024
Réponse de Jamie le 29 janv. 2024
Dear GillianThank you for your kind review and we look forward to welcoming you back soon.Kind regardsJamie McDonaldGeneral Manager

10/10 Excellent

Elliott

Séjour de 1 nuit en janvier 2024
Réponse de Patrick le 17 janv. 2024
Dear Elliott,Thank you for the 5 star review.Kind Regards

10/10 Excellent

Peter

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and comfortable accommodation, with an excellent buffet breakfast. Friendly and helpful staff. Nice indoor pool and sauna. Nothing much to do within walking distance of the hotel, but it's a short drive to Telford and Ironbridge Gorge. There was no fridge in our room.
Séjour de 2 nuits en décembre 2023
Réponse de Jamie le 1 janv. 2024
Dear PeterThank you for your review and kind words. We hope to see you soon.Kind regardsJamie McDonaldGeneral Manager

10/10 Excellent

Sarah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Regularly visit
Always use this hotel for a mother -in-law visit as the rooms are always clean, tidy, comfortable and a lovely breakfast.
Séjour de 1 nuit en décembre 2023
Réponse de Jamie le 19 déc. 2023
Dear SarahThank you for the kind review and kind comments. We look forward to seeing you soon.Kind regardsJamie McDonaldGeneral Manager

2/10 Horrible

Shoaib arif

Séjour de 1 nuit en décembre 2023
Réponse de Jamie le 19 déc. 2023
Kind regardsJamie McDonaldGeneral Manager

8/10 Bien

Claire

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely stay, the lift wasnt working when we stayed which made for a bit of a struggle with luggage. Breakfast is fab and the hotel staff were very friendly and helpful. Room was clean although a little mould on the ceiling above the bath. Lovely things to see in the local area, Much Wenlock is beautiful
Séjour de 2 nuits en novembre 2023
Réponse de Patrick le 12 déc. 2023
Dear Claire,Thank you for the review, your comments are great to read and we are glad you enjoyed the facilities the hotel has too offer. Look forward to welcoming you back. Kind Regards

6/10 Satisfaisant

Alexander

Les points forts : Propreté et équipements
Séjour de 1 nuit en novembre 2023
Réponse de Jamie le 19 déc. 2023
Kind regardsJamie McDonaldGeneral Manager

6/10 Satisfaisant

Ben

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Patrick le 4 déc. 2023
Dear Ben,Thank you for the review following your recent visit to the hotel.Kind Regards

10/10 Excellent

Rajinder

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good stay
Séjour de 2 nuits en octobre 2023
Réponse de Patrick le 30 oct. 2023
Dear Rajinder, Thank you for the review and awarding us top marks.Kind Regards

10/10 Excellent

Elizabeth

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a wonderful stay at this hotel. Really close to Ironbridge which is what we wanted. Hotel and staff all superb
Réponse de Patrick le 30 oct. 2023
Dear Elizabeth,Thank you for the review, its great to read your comments and thank you for taking the time to leave your fantastic feedback about the hotel and team we have. Kind Regards

10/10 Excellent

Kerry

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely stay. Thank you
Séjour de 1 nuit en octobre 2023
Réponse de Jamie le 23 oct. 2023
Dear KerryThank you for your lovely review. We hope to welcome you back soon.Kind regardsJamie McDonaldGeneral Manager

8/10 Bien

Emily

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2023
Réponse de Jamie le 23 oct. 2023
Thank you Emily for your score.Kind regardsJamie McDonaldGeneral Manager

6/10 Satisfaisant

Ross

Voyage d’affaires
Les points forts : Personnel et service
Hotel is fine - my room wasn’t great. The shower had lots of black mold in it, the water pressure was so-so and the water temperature was luke-warm even with the shower thermostat turned to its highest setting. The toilet seat also had a broken hinge. It was disappointing to have no water bottles in the room and even more disappointing that I didn’t get the ‘free room upgrade’ advertised by Hotels.com. Despite this, the room was well equipped with a desk, decent tv and usb charging points by the bed. It just felt like it needed a little tlc.
Séjour de 1 nuit en octobre 2023
Réponse de Patrick le 30 oct. 2023
Dear Ross,Thank you for taking the time to leave a review following your recent stay and we are sorry to see you had issues with your bedroom and our apologies for this. We will be sure to get this bedrooms issues fixed to avoid further comments. Kind Regards

10/10 Excellent

Linda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful stay
Séjour de 1 nuit en octobre 2023
Réponse de Patrick le 9 oct. 2023
Dear Linda,That you for the review, we are delighted to see you have given the hotel a top score. Kind Regards

10/10 Excellent

Hannah

Séjour de 1 nuit en octobre 2023
Réponse de Patrick le 9 oct. 2023
Dear Hannah,Thank you for the review and awarding the hotel top marks. We look forward to welcoming you back. Kind Regards

8/10 Bien

Chris

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Anniversary Stay
Staff where very pleasant on arrival and helpful and go above and beyond. The Room - Teas and Coffee Tray good Bed was Comfy Shower went from hot to cold when set which was annoying Ironingboard covers need changing.to allow better ironing Food- Evening food was very well presented but just not to the quality and taste you would have expected. (Make your own judgements) Breakfast had a good range and can not go to wrong with variety they had. Gym- Really well equipped and clean Spa- Nice pool, sauna, steam room They gave a welcome gift for us on arrival which was nice.
Séjour de 1 nuit en septembre 2023
Réponse de Jamie le 25 sept. 2023
Dear ChrisThank you for your review and kind comments. We will look into your comments about the shower to ensure this is resolved and hope to see you soon.Kind regardsJamie McDonaldGeneral Manager

8/10 Bien

Ann

Séjour de 1 nuit en septembre 2023
Réponse de Jamie le 6 sept. 2023
Thank you Ann

4/10 Médiocre

Gareth

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Be careful if booking as a family
Chose this hotel as traveling with family and only stipulation was ‘we need a pool’.. on arrival and noticed a sign saying no children in the pool after 6pm and before 9am. We checked in about 6:15pm after a long day of training for the e daughter and the pool was a treat. We’re told there was no chance of going swimming. Had things already booked the following day so had to leave at 9, or normally a problem as we are up at 7 so go for a swim then breakfast. Did not see these restrictions anywhere on the website when booking as would not have booked.
Séjour de 1 nuit en août 2023
Réponse de Patrick Lynch le 4 sept. 2023
Dear Gareth,Thank you for taking the time to leave a review following your recent stay, we are sorry too see you did not find the swim times applicable for your stay. We will certainly have a look at advertising these better on our website. Our apologies and Kind Regards

8/10 Bien

Wilma

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location to explore Shropshire
Séjour de 1 nuit en août 2023
Réponse de Jamie le 31 août 2023
Dear WilmaThank you for your review.Kind regardsJamie McDonaldGeneral Manager

10/10 Excellent

Nick

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en août 2023
Réponse de Patrick le 21 août 2023
Dear NickThank you for the review, look forward to welcoming you back. Kind Regards

10/10 Excellent

Yvonne

Séjour de 1 nuit en août 2023
Réponse de Patrick le 11 sept. 2023
Dear Yvonne,Thank you for the 5 star review following your recent stay. We look forward to welcoming you back. Kind Regards

6/10 Satisfaisant

Megan

Voyage en famille
Les points faibles : Personnel et service et confort de la chambre
Disappointed
We left early as the bed was uncomfortable, we asked for extra pillows and didn’t receive any. No one asked why we were leaving early Very disappointing stay,
Séjour de 3 nuits en août 2023
Réponse de Patrick le 15 août 2023
Dear Megan, Thank you for the feedback following your recent stay we are sorry to read you did not find the bed comfortable and did not receive your requested pillows, our apologies for this. Kind Regards

6/10 Satisfaisant

Deborah

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Rooms dark
Rooms dark and need a bit to TLC. Very noisy woken by people slamming doors and shouting. Food in restaurant very good
Séjour de 2 nuits en août 2023
Réponse de Jamie le 8 août 2023
Dear DeborahThank you for your review and kind words about our food. We take on board your comments as we strive to improve.Kind regardsJamie McDonaldGeneral Manager

10/10 Excellent

Michael

Séjour de 1 nuit en juillet 2023
Réponse de Patrick le 9 août 2023
Dear Michael,Thank you for the positive review we are glad to see you enjoyed your stay.Thank you

6/10 Satisfaisant

Robert

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté
Beautiful peaceful place. The breakfast was very good. Easy access to the centre of Telford. I'm not happy with room 708. The floors were trampled and dirty. In the room not enough lighting. The bathroom looks like it was 30 years ago and requires attention.
Séjour de 3 nuits en juillet 2023
Réponse de Jamie le 31 juil. 2023
Dear RobertThank you for your review and kind words. We will certainly take on your comments about the room and address these.Kind regardsJamie McDonaldGeneral Manager

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
One night in a twin room
Overall an enjoyable stay. Rooms nicely presented, excellent AC in the room. Nice swimming pool but as it's a health club with members it can get busy. Good breakfast offering if a little expensive. Didn't try the restaurant or bar. Great location for exploring Ironbridge and The Air Force Museum.
Séjour de 1 nuit en juillet 2023
Réponse de Jamie le 31 juil. 2023
Thank you for your kind review and hope you enjoyed your stay with us.Kind regardsJamie McDonaldGeneral Manager

10/10 Excellent

David

Les points forts : Propreté, personnel et service, confort de la chambre
Excellent stay everyone very friendly and efficient Chef should be commended for the food also the waiting staff and people behind the bar.lovely views from the lounge.
Séjour de 2 nuits en juillet 2023
Réponse de Jamie le 25 juil. 2023
Dear DavidThank you for the kind review and lovely comments about our team.We look for ward to welcoming you back soon.Kind regardsJamie McDonaldGeneral Manager

10/10 Excellent

Magdalena

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2023
Réponse de Jamie le 24 juil. 2023
Dear MagdalenaThank you for your kind scores.We hope to see you soon.Kind regardsJamie McDonaldGeneral Manager

6/10 Satisfaisant

J

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service
Booked a deluxe king size bed . Was not a king size deluxe bed . More like a standard double bed in a standard room . . . Room was quite small . No way was that a 4* hotel . Meal in the restaurant was not worth what we paid . Had to return the first meal . Second meal was just a fatty bit of steak that was not edible. . So disappointed with what we received on the whole
Séjour de 2 nuits en juillet 2023
Réponse de Jamie le 24 juil. 2023
Dear JThank you for your review. I am sorry to read your comments and please accept our apologies for the shortcomings. Feedback always helps us improve going forward.Kind regardsJamie McDonaldGeneral Manager

10/10 Excellent

Nev

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de Jamie le 18 juil. 2023
Thank you Nev

10/10 Excellent

Ingela

Séjour de 1 nuit en juillet 2023
Réponse de Jamie le 8 août 2023
Thank you Ingela

10/10 Excellent

Stephen

Séjour de 1 nuit en juillet 2023
Réponse de Patrick le 11 juil. 2023
Dear StephenThank you for the 10/10 score, we are pleased you enjoyed your time at the hotel. Kind Regards

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Propreté
Good and bad.
Pros: The bed was comfy and clean. The shower was good. Breakfast was nice. Service in the restaurant was great - I had a bit of a meltdown due to how loud it was in there and they arranged to bring the food to our room. Counter staff were also lovely. Cons: Spa staff seemed grumpy. The whole area around the spa seemed grubby with thick dirt at the edges of the carpet outside the men's changing room. The sauna and steam room doors caught meaning they were really loud to open and close. It smelt very damp in the spa. The restaurant was so loud we couldn't hear each other or the waitress. It was also very poor to average food (we both had steak and chips - the sirloin was very chewy and poor quality) but the cost was at a level where you'd expect better (£32 for 10oz sirloin). For the cost I'd possibly stay there again if there wasn't anything else available, but I wouldn't eat there in the evening or use the spa.
Séjour de 1 nuit en juillet 2023
Réponse de Jamie le 5 juil. 2023
Dear reviewerThank you for your review. Thank you for your kind comments. Please accept our apologies for the noise in the Restaurant and cleanliness in the spa area. I will discuss with the relevant departments to work on these areas of the business. My apologies for the quality of the steak. I will raise this with our Head CHef and butchers to get this resolved.Kind regardsJamie McDonaldGeneral Manager

10/10 Excellent

Amanda

Séjour de 1 nuit en juillet 2023
Réponse de Jamie le 5 juil. 2023
Dear AmandaThank you for your kind score. We hop to see you soon.Kind regardsJamie McDonaldGeneral Manager

10/10 Excellent

Simon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2023
Réponse de Patrick le 3 juil. 2023
Dear Simon,Many thanks for the review following your recent stay. Kind Regards

4/10 Médiocre

David

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté
The shower was not in a good condition - broken knobs and lots of mould both around the shower tray and at high level. There was a lot of noise from a private function which, after a long day at work, was frustrating. On a positive side, good parking and very comfortable bed.
Séjour de 1 nuit en juin 2023
Réponse de Patrick le 3 juil. 2023
Dear David,Thank you for taking the time to leave a review following your recent stay, we are sorry to read you did not find your overall experience enjoyable and will certainly look in to the issues you have raised. Thank you

10/10 Excellent

Stephen

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Recommended
Typical mid sized hotel catering for conferences, golf parties and individual stays. Pleasant staff, nice rooms, good shower. Trouble free stay.
Séjour de 2 nuits en juin 2023
Réponse de Jamie le 27 juin 2023
Dear StephenThank you for your kind review. We hoped you enjoyed your stay and look forward to welcoming you back soon.Kind regardsJamie McDonaldGeneral Manager

4/10 Médiocre

Ian

Séjour de 1 nuit en mai 2023
Réponse de Patrick le 16 juin 2023
Dear Ian,Thank you for the review following your recent stay.Kind Regards

8/10 Bien

Susan

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Food in the restaurant was poor quality but the breakfast was good. Signage around the hotel could be improved we struggled to find our way around as others did. Overall a good stay
Séjour de 2 nuits en juin 2023
Réponse de Patrick le 16 juin 2023
Dear Susan,Thank you for taking the time to leave a review following your recent stay, we are sorry to see you did not enjoy the food in the restaurant but equally happy to read you enjoyed the breakfast. Kind Regards

8/10 Bien

BARRY

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juin 2023
Réponse de Patrick le 16 juin 2023
Dear BARRY,Thank you for the review following your recent stay.Kind Regards

6/10 Satisfaisant

Lucy

Séjour de 1 nuit en juin 2023
Réponse de Patrick le 13 juin 2023
Dear Lucy, Thank you for taking the time to leave a review following your recent stay. Kind Regards

10/10 Excellent

conroy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juin 2023
Réponse de Patrick le 12 juin 2023
Dear conroy,Thank you for the 5 star review following your visit to the hotel. Kind Regards

10/10 Excellent

Jane

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We had a lovely stay very nice breakfast very nice room all great I would definitely go back to this hotel
Séjour de 3 nuits en juin 2023
Réponse de Jamie le 6 juin 2023
Thank you Jane. We hope to see you soon.Kind regardsJamie McDonaldGeneral Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We thoroughly enjoyed our 2 night stay. Staff were very friendly and it was an incredibly relaxing experience! Beautiful spa and vary peaceful surroundings
Séjour de 2 nuits en juin 2023
Réponse de Jamie le 6 juin 2023
Thank you for your kind review and score. We hope to see you soon.Kind regardsJamie McDonaldGeneral Manager

8/10 Bien

Francis

Séjour de 1 nuit en mai 2023
Réponse de Patrick le 5 juin 2023
Dear Francis,Thank you for taking the time to leave a review following your recent stay, look forward to welcoming you back. Kind Regards

6/10 Satisfaisant

Stephen

Séjour de 1 nuit en juin 2023
Réponse de Patrick le 5 juin 2023
Dear Stephen,Thank you for the review, if there is any additional information you would like to feedback on please contact the hotel. Thank you

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A lovely stay!
Quick check in; comfortable room. power shower was good but door opening and shower head would have been better the other end as opening to close to toilet. Breakfast was perfect lots of choices; professional and attentive staff. Quick check out. Would recommend this hotel.
Séjour de 1 nuit en mai 2023
Réponse de Patrick le 2 juin 2023
Dear AnonymousThank you for the comments following your recent stay, its great to read you would recommend the hotel and enjoyed your stay. Kind Regards