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Avis sur Rodeway Inn

2 out of 5
Rodeway Inn
604-B S. Riverside Dr., Espanola, NM

Avis

6,2
Note des voyageurs de 10 (Excellent), d’après 53 avis sur 352." "
Note des voyageurs de 8 (Bien), d’après 93 avis sur 352." "
Note des voyageurs de 6 (Satisfaisant), d’après 83 avis sur 352." "
Note des voyageurs de 4 (Médiocre), d’après 64 avis sur 352." "
Note des voyageurs de 2 (Horrible), d’après 59 avis sur 352." "

6,6/10

Propreté

7,2/10

Personnel et service

5,4/10

Équipements

5,6/10

Infrastructures et conditions de l’hébergement

5,6/10

Écoresponsabilité

Avis

6/10 Satisfaisant

PIERRIG

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Hôtel vieillot. Petit déjeuner minimaliste
Séjour de 1 nuit en août 2023

4/10 Médiocre

didier

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
disappointing hotel
hotel very old from another era.breakfast summary
Séjour de 1 nuit en août 2019
Réponse de Customer Care Team le 21 août 2019
Dear guest, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality.

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Propreté
Séjour de 1 nuit en novembre 2017

6/10 Satisfaisant

Voyageur vérifié

hotel sans charme particulier au bord de la route pas d ordinateur facile a trouver bon intermediaire pour visiter les pueblos

2/10 Horrible

Angel o

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Not that great
Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Jolynne

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Upon arrival, no one at front desk but when she got there very nice, room had broken dresser no trash liners, and a washtowel already left in trash bin, needed to be less expensive for the poor place, some wood glue would have fixed the drawer, and dollar tree has trash liners. Too bad they don't give refunds for such a run down place, and 100$ deposit sheesh!!
Séjour de 1 nuit en mars 2024

4/10 Médiocre

Jose

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Needed a non smoking room and rep told us she would find one for us. They still put us in a smoking room. Had trouble fsleeping because everything smell like cigarettes.
Séjour de 1 nuit en mars 2024

2/10 Horrible

Stephen

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
the thinnest walls of a hotel I've ever stayed in, you could hear everything in the rooms next door, the hallways, the laundry room, the front door scraping open, everything. All night long. Do not recommend.
Séjour de 2 nuits en février 2024

10/10 Excellent

Chinhui

Séjour de 1 nuit en janvier 2024
Réponse de Customer Care Team le 9 févr. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Satisfaisant

Arsenio

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Customer Care Team le 17 janv. 2024
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

6/10 Satisfaisant

shannon

Voyage d’affaires
Les points faibles : Équipements
Séjour de 2 nuits en janvier 2024
Réponse de Customer Care Team le 10 janv. 2024
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

2/10 Horrible

Linda

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was very dirty the rooms staff very rude
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Issac

Séjour de 1 nuit en décembre 2023
Réponse de Customer Care Team le 3 janv. 2024
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 Bien

Leigh

Séjour de 1 nuit en décembre 2023
Réponse de Customer Care Team le 30 déc. 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

6/10 Satisfaisant

Marina

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Customer Care Team le 14 déc. 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

2/10 Horrible

James

Voyage d’affaires
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Wow!
Upon walking in. The floors are very creaky and unstable, almost felt like I was walking on a very hallow floor. Very noisy and loud I could hear people walking up the stairs and all down the hallow hallway. Entering the room it’s very dark and I’m lit. Broken furniture, the dresser is broken, as well as the night stand and refrigerator. Panels on the ac/heater. The bed was a unken in and very uncomfortable felt as if the box spring of the bed was broken. Sink and bathroom looked very old and dingy. The bottles of shampoo looked as if they were reused. I can’t believe I was charged to stay in this room.
Séjour de 1 nuit en novembre 2023

4/10 Médiocre

Sonia

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Beds are horrible, mattresses need to be replaced. Trying to find a way to sleep comfortable and not been able to took sheets off to sleep in the floor and come to find out 1 of our mattress had a huge blood stain, it is the worst I have seen in a hotel. Smell inside the rooms as you arrive is not nice at all, hate to say this but will never stay there or recommend it to anybody.
Séjour de 2 nuits en novembre 2023

4/10 Médiocre

Robert

Voyage en couple
Room was in disrepair: Two broken lamps. Sockets were out with exposed elect. wire. (Could get shocked) Broken AC grate. Bathroom fan didn't work. Dirty: There was a used sanitary napkin next to the bed.
Séjour de 4 nuits en octobre 2023

8/10 Bien

Paz Belén

Voyage en groupe
Les points forts : Personnel et service
Unbeatable price, just to spend the night.
It is a very basic hotel, but for the price you can't ask for more. The hotel staff was very friendly and attentive. I recommend it if you are just passing through, just to spend the night.
Séjour de 1 nuit en octobre 2023

2/10 Horrible

MICHAEL

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements
hard to find, rude staff, substandard breakfast, smelly, lack of hot water.
Séjour de 1 nuit en octobre 2023

6/10 Satisfaisant

JOSE

Séjour de 1 nuit en octobre 2023
Réponse de Customer Care Team le 8 nov. 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

2/10 Horrible

Eveling

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Horrible experiance
Horrible experiance i booked a room and when i got there they said they had nothing in their system. They had me waiting for over 2 hours just to get a room. The room was dirty WOULD not recommend to anyone.
Séjour de 1 nuit en octobre 2023

2/10 Horrible

Ari

Séjour de 1 nuit en septembre 2023
Réponse de Customer Care Team le 30 sept. 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 Bien

Elke

Les points forts : Propreté et personnel et service
I didn’t like that I had to carry my things upstairs
Séjour de 1 nuit en septembre 2023

6/10 Satisfaisant

Robin

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements
I was kinda disappointed. The trash can had no bags. No coffee pot. One soap bar and only shampoo no conditioner. The employees were loud all night.
Séjour de 1 nuit en septembre 2023

4/10 Médiocre

Pam

Séjour de 2 nuits en septembre 2023
Réponse de Customer Care Team le 17 oct. 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

4/10 Médiocre

Rosie

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
I was very disappointed with the location, breakfast offerings, no refrigerator in my room when my other relatives had one. The fire door was left propped open and actually didn't close properly. No elevator for access to upper level rooms, no ice bucket, had to make several trips to get cups of ice.
Séjour de 3 nuits en septembre 2023

2/10 Horrible

José

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ugly
Séjour de 1 nuit en septembre 2023

6/10 Satisfaisant

Ishmael

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en août 2023
Réponse de Customer Care Team le 29 août 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

4/10 Médiocre

Larry

Voyage d’affaires
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Staff not good
Séjour de 1 nuit en août 2023

4/10 Médiocre

Randall

Les points faibles : Équipements
Lame excuse of a breakfast. Poor state of repairs. Very old furnishings. No coffee in room. Just the lowest denominator of basics.
Séjour de 3 nuits en août 2023

10/10 Excellent

Lary

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The hotel was clean, but is in dire need of refurbishment. Did not feel like the area was safe. They have to keep entry doors locked. Staff was friendly and helpful. Would not stay at a Rodeway Inn again. Need better signage. Bed Linens were mended.
Séjour de 1 nuit en août 2023

2/10 Horrible

Mark

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Facility appeared to have run in disrepair. No security at either the front or back doors. Transients walking through the facility and hanging around. Phone didn’t work and the cops were called out to the property. Overall the room was not clean, facility filthy, and unsafe. I checked out the next day out of a planned four nights.
Séjour de 3 nuits en juillet 2023

6/10 Satisfaisant

Paul

Les points forts : Propreté et personnel et service
For the price...
For the price it is a good stopover or if on a budget it is centrally located to some great tourist sites in every direction.
Séjour de 3 nuits en juillet 2023

6/10 Satisfaisant

jose

Les points faibles : Infrastructures et conditions de l’hébergement
Not the best place
Séjour de 2 nuits en juillet 2023

10/10 Excellent

eduard

Séjour de 1 nuit en juillet 2023
Réponse de Customer Care Team le 20 juil. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Michelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2023
Réponse de Customer Care Team le 18 juil. 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

2/10 Horrible

Natalia

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
HORRIBLE!
This was not a good evesperience. The hotel is REALLY filthy... I did not want to stay in my room and decided to leave - they charged me full price for the entire stay
Séjour de 1 nuit en juillet 2023

2/10 Horrible

Rebecca

Voyage d’affaires, Voyage en couple
There were only two towels in room for 2 people staying for 2 days no plastic in trash can no laundry bag air conditioner not working properly parking lot in front only for small cars torn carpet breakfast was a farce and on and on will not be staying there and not recommending it
Séjour de 2 nuits en juillet 2023

2/10 Horrible

Alessandro

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Decisamente il peggior hotel americano dove abbia mai messo piede. All'arrivo (mezzanotte e mezzo ora locale, distrutto dal jet lag), non riuscivano a farmi il check-in perché non avevo una ID Card americana: ho dovuto insistere e ricordare che avevo già pagato il soggiorno per riuscire a farmi dare, dopo 15 minuti, la chiave... Poi, mi viene detto che per i 5 giorni del mio soggiorno non verrà assolutamente fatto nulla in camera: passi per gli asciugamani, il cui cambio quotidiano è un'offesa al cambiamento climatico: ma non passare nemmeno l'aspirapolvere sulla moquette, né dare il cencio in bagno, lo riterrei il minimo per garantire una parvenza di igiene. In stanza mancava l'asciugacapelli, chee sono stato costretto a comprare perché loro, ovviamente, non lo avevano. Infine, la "colazione": solo tè e caffé delle peggiori marche, con muffin e cereali. Nessun succo, nessun salato, niente di niente. E meno male che era venduto come "breakfast included"... Da evitare!!!
Séjour de 5 nuits en juin 2023

8/10 Bien

Bo

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en juillet 2023
Réponse de Customer Care Team le 4 juil. 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

2/10 Horrible

Jeuly

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
xirzrzixtxx
Séjour de 1 nuit en juin 2023

2/10 Horrible

Luis

Séjour de 1 nuit en juin 2023
Réponse de Customer Care Team le 20 juil. 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

terry

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean Quiet Very Affordable
Séjour de 2 nuits en juin 2023

10/10 Excellent

Gerald

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service
The night person told me. The back door is hard to manage you have to pull on it to open. Next morning i pull on it to open. The day man yells at me says dont pull on that. You must go around. I told him not to yell at me, I was told. I dont care what you were told. Still yelling. Ruined my morning. Retraining may be in order.
Séjour de 1 nuit en juin 2023

2/10 Horrible

Lawrence

Séjour de 3 nuits en juin 2023
Réponse de Customer Care Team le 13 juin 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 Bien

Larry

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2023
Réponse de Customer Care Team le 13 juin 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

6/10 Satisfaisant

Anna

Voyage en famille
Les points forts : Personnel et service
This is a good budget friendly place. Our room was a smoking room, so the smell wasn’t great. It’s pretty dated and run down. In a pinch, it worked.
Séjour de 1 nuit en juin 2023

10/10 Excellent

maricela

Séjour de 1 nuit en mai 2023
Réponse de Customer Care Team le 22 juin 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

4/10 Médiocre

Laura

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2023
Réponse de Customer Care Team le 1 juin 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team