Avis sur La Quinta Inn by Wyndham San Antonio Vance Jackson
La Quinta Inn by Wyndham San Antonio Vance Jackson
5922 I-10 West, San Antonio, TX
Avis
6,4
6,6/10
Propreté
7,2/10
Personnel et service
6,2/10
Équipements
6,2/10
Infrastructures et conditions de l’hébergement
6,0/10
Écoresponsabilité
Avis
26 avr. 2019
Les points forts : Personnel et service et confort de la chambre
Séjour de 1 nuit en avril 2019
2/10 Horrible
Shannon
Voyage en famille
22 avr. 2024
Les points faibles : Propreté, personnel et service, équipements
Shannon
Séjour de 3 nuits en avril 2024
Réponse de Manager le 25 avr. 2024
Hello Shannon,We are sorry to hear about your experience and appreciate your feedback. Our team strives to provide excellent service to all guests. We encourage guests to reach out to management directly with any concerns so we can address them promptly and ensure a pleasant stay for all.
10/10 Excellent
Geraldo
20 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Geraldo
Séjour de 3 nuits en avril 2024
Réponse de Manager le 23 avr. 2024
Hello Geraldo,We are thrilled to hear that you enjoyed your stay with us and found our staff to be exceptional. Your kind words are truly appreciated. Thank you for choosing our property for your accommodations.
2/10 Horrible
EDWIN
Voyage en couple
18 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
EDWIN
Séjour de 3 nuits en avril 2024
Réponse de Manager le 19 avr. 2024
Hello EDWIN, We apologize for the inconvenience you experienced during your stay. We have noted your concerns and will address them with our team to ensure a better experience for our guests in the future. Your feedback is valued as we strive to improve our services continually.
4/10 Médiocre
Chris
14 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chris
Séjour de 5 nuits en avril 2024
Réponse de Manager le 15 avr. 2024
Hello Chris, We appreciate your feedback about our property and are glad you enjoyed the Texas shaped waffles. Your comments will help us improve our services for future guests.
10/10 Excellent
Laura
Voyage en couple
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Laura
Séjour de 1 nuit en avril 2024
Réponse de Manager le 17 avr. 2024
Hello Laura,We understand your concern regarding the check-in time and apologize for any inconvenience caused. We recommend guests contact our management directly with any preferences or special requests to enhance their stay experience. Thank you for sharing your feedback with us.
4/10 Médiocre
Alison
Voyage en famille
9 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alison
Séjour de 2 nuits en avril 2024
Réponse de Manager le 10 avr. 2024
Hello Alison,We appreciate you taking the time to share your feedback with us. Your comments about the cleanliness of the room have been noted and will be passed on to the relevant teams for review. We value all guest comments to help us improve our services for future visitors. Thank you again for sharing your experience with us.
6/10 Satisfaisant
Albina
Voyage en couple
6 avr. 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Albina
Séjour de 1 nuit en avril 2024
Réponse de Manager le 9 avr. 2024
Hello Albina,We appreciate you choosing our hotel for your recent stay. We strive to offer convenience and value to all our guests. Your feedback is valuable for our continuous improvement. Feel free to reach out to our management team for further assistance or suggestions.
10/10 Excellent
Perla
Voyage en famille avec de jeunes enfants
4 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perla
Séjour de 1 nuit en mars 2024
Réponse de Manager le 7 avr. 2024
Hello Perla,Agradecemos su tiempo para brindarnos sus comentarios y nos complace saber que disfrutaron de su estancia con nosotros. Esperamos tener el placer de darles la bienvenida nuevamente en un futuro.
4/10 Médiocre
Naipei, arcadia
3 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Naipei
Séjour de 1 nuit en mars 2024
Réponse de Manager le 5 avr. 2024
Hello Naipei, We are sorry to hear that your recent stay did not meet your expectations. Your feedback is valuable to us, and we will share your comments with our team for improvement. If you have any further concerns, please reach out to our management directly. Thank you for sharing your experience with us.
2/10 Horrible
Joan
31 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Joan
Séjour de 2 nuits en mars 2024
Réponse de Manager le 4 avr. 2024
Hello Joan, We're sorry to hear that your stay didn't meet your expectations. Please feel free to reach out to us directly to discuss any concerns you may have had so we can address them promptly.
10/10 Excellent
Flora
Voyage en famille
24 mars 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Flora
Séjour de 1 nuit en mars 2024
Réponse de Manager le 27 mars 2024
Hello Flora,Thank you for sharing your 5 star rating and is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!
4/10 Médiocre
Gilberto
18 mars 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Gilberto
Séjour de 1 nuit en mars 2024
Réponse de Manager le 19 mars 2024
Hello Gilberto,We appreciate you choosing our hotel for your stay. If there were any concerns during your visit, please don't hesitate to contact us so we can address them appropriately.
8/10 Bien
Gabrielle
Voyage en famille, Voyage avec des animaux de compagnie
15 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gabrielle
Séjour de 2 nuits en mars 2024
Réponse de Jay Patel le 15 mars 2024
Thank you for staying with us come back see you soon
2/10 Horrible
Jaime
Voyage d’affaires
14 mars 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Jaime
Séjour de 1 nuit en mars 2024
Réponse de Manager le 16 mars 2024
Hello Jaime, We're disheartened to hear about your disappointing stay with us. Guest feedback is important, and we apologize for not meeting your expectations. We strive to continuously improve our services. Thank you for bringing these concerns to our attention.
4/10 Médiocre
B. K.
Voyage en famille avec de jeunes enfants, Voyage en famille
12 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
B. K.
Séjour de 3 nuits en mars 2024
Réponse de Manager le 14 mars 2024
Hello B. K., We're sorry to hear about your experience with the towels. Guest satisfaction is a top priority for us, and we'll address this with our team to ensure better service in the future. Feel free to reach out to our management for further assistance with your concerns.
2/10 Horrible
Melissa
Voyage en famille
10 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Melissa
Réponse de Manager le 13 mars 2024
Hello Melissa, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
10/10 Excellent
Geraldo
8 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Geraldo
Réponse de Manager le 9 mars 2024
Hello Geraldo,We are pleased to hear that you found our hotel to be a good place. Your positive feedback is greatly appreciated and we hope to welcome you back in the future for another enjoyable stay.
2/10 Horrible
Asenett
Voyage d’affaires, Voyage en couple
15 févr. 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Asenett
Séjour de 1 nuit en février 2024
Réponse de Manager le 16 févr. 2024
Hello Asenett,Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced with the shower water. Our maintenance team has been notified to investigate the issue to ensure it does not reoccur. We appreciate your feedback and hope to have the opportunity to better serve you in the future.
2/10 Horrible
Carey
Voyage d’affaires
14 févr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carey
Séjour de 3 nuits en février 2024
Réponse de Manager le 17 févr. 2024
Hello Carey, Thank you for sharing your feedback with us. We're sorry to hear that your experience at our hotel did not meet your expectations. We value all feedback as it helps us improve our services. If there's anything specific you would like to discuss with our management team, please don't hesitate to reach out to them directly. We appreciate your time and hope to have the opportunity to better serve you in the future.
10/10 Excellent
Esteban
Voyage en couple
13 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Esteban
Séjour de 2 nuits en février 2024
Réponse de Manager le 15 févr. 2024
Hello Esteban,Nos alegra saber que encontraste nuestro hotel confortable durante tu estadía. Agradecemos tu feedback y esperamos tener la oportunidad de recibirte nuevamente en el futuro para brindarte una experiencia aún mejor. ¡Esperamos verte pronto!
10/10 Excellent
Joseph
Voyage en famille
5 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joseph
Séjour de 2 nuits en février 2024
Réponse de Manager le 8 févr. 2024
Hello Joseph, Thank you for sharing your experience with us. We apologize for any inconvenience you encountered. We take guest feedback seriously and will look into the matter to ensure future guests do not have a similar experience. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.
2/10 Horrible
Celia
Voyage en famille, Voyage d’affaires
2 févr. 2024
Les points faibles : Équipements
Celia
Séjour de 1 nuit en février 2024
Réponse de Manager le 3 févr. 2024
Hello Celia,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We appreciate your input regarding the room and amenities. We strive to provide accurate representations of our accommodations. We will share your comments with our team for further improvement. Should you have any other concerns, please feel free to reach out to our management directly.
4/10 Médiocre
CRAIG
Voyage d’affaires
23 janv. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
This hotel needs some improvements
CRAIG
Séjour de 2 nuits en janvier 2024
Réponse de Manager le 25 janv. 2024
Hello CRAIG, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We appreciate you bringing these concerns to our attention and we will address them with the appropriate departments for resolution. We strive to provide a comfortable and enjoyable stay for all our guests, and we apologize if we fell short of your expectations. We appreciate your loyalty to La Quinta and hope to have the opportunity to welcome you back for an improved experience in the future.
4/10 Médiocre
Chaqueena
Voyage en couple
22 janv. 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Chaqueena
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 25 janv. 2024
Hello Chaqueena, We regret to hear that your experience at our hotel did not meet your expectations. We encourage you to kindly reach out to our hotel directly so we may address any concerns you may have had. We appreciate your feedback and hope to have the opportunity to provide you with a better stay in the future.
4/10 Médiocre
Sisi
Voyage en couple
15 janv. 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Sisi
Séjour de 2 nuits en janvier 2024
Réponse de Manager le 17 janv. 2024
Hello Sisi, Thank you for taking the time to share your feedback with us. We apologize if you encountered any cleanliness issues during your stay. We appreciate you bringing the leaking shower head and dusty areas to our attention, and we will address these concerns with our housekeeping team. In regards to breakfast options, we understand your disappointment and will take your comments into consideration for future improvements. We apologize for any inconvenience caused by the lack of access to water and cleanliness of the coffee machine. Regarding safety, we take all necessary precautions to ensure a secure environment for our guests. We apologize if you felt otherwise. We appreciate your feedback about our staff and will use this as an opportunity for further training and development. We appreciate your understanding of our limited service as a family business. We value your comments and hope to have the opportunity to welcome you back in the future.
6/10 Satisfaisant
Nancy
15 janv. 2024
Nancy
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 6 févr. 2024
Hello Nancy, We appreciate you taking the time to share your experience at our hotel. If there is anything specific you would like to bring to our attention, please feel free to reach out to us directly. We value your feedback and hope to have the opportunity to exceed your expectations in the future.
4/10 Médiocre
Charles
15 janv. 2024
Les points faibles : Propreté
Charles
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 17 janv. 2024
Hello Charles, Thank you for sharing your feedback with us. We apologize if the maintenance fell short of your expectations. We appreciate your input to help us improve our hotel. We're sorry to hear that you found the breakfast lacking, and we will take note of your comments to enhance our dining experience. We hope to welcome you back in the future for a better stay.
2/10 Horrible
Steven
2 janv. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Steven
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 10 janv. 2024
Hello Steven, We are sorry to hear that you did not have a satisfactory experience during your stay. We would appreciate it if you could reach out to us directly to provide more details about the issues you encountered so that we can address them appropriately. We value your feedback and would like to make it right.
6/10 Satisfaisant
Humberto
2 janv. 2024
Humberto
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 9 janv. 2024
Hello Humberto,Thank you for choosing our hotel for your stay. We appreciate your patronage and would love to hear any feedback you may have had during your time with us. Please feel free to reach out to our hotel directly so that we can address any concerns and ensure a more satisfactory experience in the future.
10/10 Excellent
Nora
2 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nora
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 8 janv. 2024
Hello Nora,We're thrilled to hear that you had a fantastic experience during your stay with us! We strive to provide exceptional service and it's rewarding to know that we met your expectations. If you have any further feedback or suggestions, please feel free to reach out to us directly. We hope to welcome you back again soon for another memorable stay. Safe travels!
10/10 Excellent
Robert
2 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Robert
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 8 janv. 2024
Hello Robert,Thank you for choosing our hotel for your recent stay. We are delighted to hear that you had a fantastic experience with us. We strive to provide top-notch service and amenities to all of our guests, and it is rewarding to know that we succeeded in exceeding your expectations. We hope to have the opportunity to welcome you back in the future for another exceptional stay.
4/10 Médiocre
thirtharaju hanchoor
Voyage en famille
30 déc. 2023
Les points forts : Personnel et service
Les points faibles : Propreté
thirtharaju hanchoor
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 2 janv. 2024
Hello thirtharaju hanchoor, Thank you for providing feedback on the cleanliness of our rooms. We sincerely apologize for any inconvenience this may have caused during your stay. We appreciate your input and will share it with our housekeeping team to ensure that appropriate measures are taken to maintain high standards of cleanliness.
10/10 Excellent
Mónica González
Voyage en famille
30 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mónica González
Séjour de 4 nuits en décembre 2023
Réponse de Manager le 31 déc. 2023
Hello Mónica González,¡Nos alegra escuchar que disfrutó de su estancia con nosotros en comparación con su experiencia anterior en el Super 8! Agradecemos sus amables palabras sobre nuestro personal amable, limpieza de habitaciones y desayuno. Esperamos poder darle la bienvenida nuevamente en el futuro cercano.
2/10 Horrible
Nagesh
29 déc. 2023
Nagesh
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 20 janv. 2024
Hello Nagesh,We apologize for any inconvenience you may have experienced during your stay. We appreciate your feedback and encourage you to reach out to our hotel directly so that we can address your concerns and make improvements. Thank you for choosing our hotel, we hope to have the opportunity to welcome you back in the future.
10/10 Excellent
Pedro
Voyage en famille
29 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good
Pedro
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 30 déc. 2023
Hello Pedro,Thank you for choosing our hotel for your recent stay. We're glad to hear that you had a pleasant experience with us. Should you have any further feedback or if there's anything else we can assist you with, please feel free to reach out. We hope to have the opportunity to welcome you back in the future.
2/10 Horrible
Megan
Voyage en couple
28 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Megan
Réponse de Manager le 30 déc. 2023
Hello Megan, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
6/10 Satisfaisant
Sandra Nidia
Voyage en couple
19 déc. 2023
Les points forts : Personnel et service
Sandra Nidia
Séjour de 3 nuits en décembre 2023
Réponse de Manager le 22 déc. 2023
Hello Sandra Nidia, Thank you for providing your feedback and bringing these concerns to our attention. We appreciate your suggestion regarding the daily room cleaning and amenities, as well as the breakfast selection. We will make sure to share your comments with our team for further improvement. We strive to provide the best experience for our guests and value your input.
10/10 Excellent
R
1 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
R
Séjour de 2 nuits en novembre 2023
Réponse de Manager le 7 déc. 2023
Hello R,Thank you for choosing our hotel for your recent stay. We are delighted to hear that you had a fantastic experience with us. Your satisfaction is our utmost priority, and we are thrilled to have met your expectations. We hope to welcome you back again soon for another excellent stay.
10/10 Excellent
R
Voyage en famille avec de jeunes enfants
29 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
R
Séjour de 2 nuits en novembre 2023
Réponse de Manager le 2 déc. 2023
Hello R,Thank you for taking the time to leave us your feedback. We are thrilled to hear that you had a positive experience at our Vance Jackson location. Our staff takes pride in providing exceptional service and maintaining clean rooms for our guests. We appreciate your kind words and look forward to welcoming you back in the future.
10/10 Excellent
R
29 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
R
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 2 déc. 2023
Hello R,Thank you for your positive feedback on our friendly staff and the cleanliness of our towels and sheets. It's our goal to create a welcoming environment for all our guests. We appreciate your kind words and hope to have the opportunity to welcome you back in the future.
2/10 Horrible
DORA ELIA
Voyage en famille avec de jeunes enfants, Voyage en couple
25 nov. 2023
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
DORA ELIA
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 30 nov. 2023
Hello DORA ELIA, Thank you for choosing our hotel for your recent stay and for bringing this to our attention. We apologize for any confusion regarding the charges. We kindly ask that you contact our management team directly so they can assist you further with the billing discrepancy. Your satisfaction is important to us, and we appreciate your feedback.
8/10 Bien
Apekshya
24 nov. 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Apekshya
Réponse de Manager le 26 nov. 2023
Hello Apekshya,Thank you for choosing our hotel for your recent stay. We appreciate your positive feedback on our helpful staff. We apologize if the cleanliness didn't meet your expectations, and we will address this with our housekeeping team. We value your feedback and hope to welcome you back in the future for an improved experience.
6/10 Satisfaisant
Vadim
Voyage en couple
23 nov. 2023
Les points faibles : Équipements
Vadim
Séjour de 2 nuits en novembre 2023
Réponse de Manager le 26 nov. 2023
Hello Vadim,Thank you for your feedback. We're sorry to hear that your recent stay did not meet your expectations. At our hotel, we prioritize providing a safe and comfortable environment for all our guests. If you have any specific concerns or incidents to report, please feel free to contact our management team, who will be happy to assist you further.
10/10 Excellent
Jesus
18 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jesus
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 21 nov. 2023
Hello Jesus,Thank you for choosing our hotel for your recent stay! We're delighted to hear that you found our beds comfortable and enjoyed our soft pillows. We strive to provide a comfortable and relaxing experience for all our guests. We appreciate your feedback and hope to welcome you back in the future for another excellent stay.
10/10 Excellent
Juan
15 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Juan
Séjour de 2 nuits en novembre 2023
Réponse de Manager le 18 nov. 2023
Hello Juan,Dear guest, thank you for taking the time to share your experience. We appreciate your positive feedback and are thrilled that you had such an incredible stay with us. We strive to provide excellent service and are delighted to have exceeded your expectations. Your kind words mean a lot to us, and we hope to welcome you back again soon.
8/10 Bien
Karen
Voyage en famille
10 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Karen
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 12 nov. 2023
Hello Karen,Thank you for your positive feedback on our hotel's convenient location. We're glad to hear that you found it to be well-situated near stores, restaurants, and the medical area. We hope that the proximity to these amenities enhanced your stay with us.
2/10 Horrible
Roxana
5 nov. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Roxana
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 9 nov. 2023
Hello Roxana, Thank you for taking the time to share your feedback. We apologize for any inconvenience you may have experienced during your stay. We value your input and will use it to improve our services. Please do not hesitate to contact our management team directly to further discuss your concerns.
6/10 Satisfaisant
Stephanie
31 oct. 2023
Les points faibles : Propreté
Stephanie
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 4 nov. 2023
Hello Stephanie, Thank you for taking the time to share your feedback with us. We apologize for any inconveniences you experienced during your stay. We appreciate your comments and will use them to improve our services. Please feel free to contact our management team directly so they can address your concerns personally. We hope to have the opportunity to welcome you back in the future.
2/10 Horrible
Jonah
31 oct. 2023
Jonah
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 4 nov. 2023
Hello Jonah, Thank you for sharing your feedback with us. We regret to hear that your stay fell short of your expectations. We would appreciate the opportunity to address your concerns directly, so please feel free to contact our management team.