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Avis sur El Dorado Seaside Suites A Spa Resort - More Inclusive

5 out of 5
El Dorado Seaside Suites A Spa Resort - More Inclusive
Km 95 Carretera Cancun-Tulum, Kantenah, QROO

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 31 avis sur 58." "
Note des voyageurs de 8 (Bien), d’après 17 avis sur 58." "
Note des voyageurs de 6 (Satisfaisant), d’après 6 avis sur 58." "
Note des voyageurs de 4 (Médiocre), d’après 3 avis sur 58." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 58." "

9,4/10

Propreté

9,6/10

Personnel et service

9,0/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

8/10 Bien

Latoya

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This resort was such a vibe. Enjoyed the beautiful resort, staff was very welcoming and scenery was amazing. I loved the room and the amenities but the food options wasn't that great would have loved to see more of international food options. Would definitely recommend this resort to family and friends.
Séjour de 5 nuits en avril 2024
Réponse de Hotel Management le 16 avr. 2024
Dear LatoyaThank you for your visit, it was a pleasure to host your vacation.We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind RegardsYour Hotel Management.

10/10 Excellent

Adela

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked this place is quiet and relaxing
Séjour de 2 nuits en avril 2024
Réponse de Hotel Management le 10 avr. 2024
Dear AdelaThank you for your visit, it was a pleasure to host your vacation.We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind RegardsYour Hotel Management.

8/10 Bien

Mary

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My husband and I brought our adult children here for a fun getaway. The rooms were amazing and massive. We stayed at the seaside suites and there was always some sort of fun activities going on down at the pool. The beach is not as nice as the one over at the palms, quite a bit smaller and very rocky. But the palms is just a golf cart right away or a short walk. The drinks were amazing. Food was amazing! My daughter was a little bummed that she couldn’t just grab things from a buffet all day and take things to the beach to eat . The food was much more upscale than the past all inclusives that we’ve been to. The Italian restaurant was amazing. The Mexican restaurant near the beach was amazing. We weren’t able to get into the Asian restaurant and that was disappointing but that’s OK. Make sure you bring a collared shirt and don’t be like my husband who only packed basketball jerseys and shorts. Ha! Hope we can come back someday.
Séjour de 5 nuits en mars 2024
Réponse de Hotel Management le 10 avr. 2024
Dear MaryThank you for your visit, it was a pleasure to host your vacation.We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind RegardsYour Hotel Management.

8/10 Bien

Saiqa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Overall, this property is beautiful with lots of palm trees. I love the hammocks and swings all over the resort. The only disappointment was that on Friday nights they don’t have much food to offer to the guests. Restaurants were fully booked and there was no buffets on Fridays. I will still go back to this resort.
Séjour de 5 nuits en mars 2024
Réponse de Hotel Management le 29 mars 2024
Dear SaiqaThank you for your post, it was a pleasure to host your vacation.We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind RegardsYour Hotel Management.

4/10 Médiocre

Ricardo

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Dining options were horrible. Every place we went to ran out of food. Choices were minimal at best. Only 2 restaurants took reservations. All others were first come firts serve. So if you were out of luck on the first one you would have to go to all the other ones just to find they are fully booked. Also dont let the swim out suites fool you. These are old and falling apart. The pool tiles are missing everywhere and as soon as the lights come on at night you can see the rust everywhere. This property is in need of a major renovation. DONT STAY HERE. There are better places to stay.
Séjour de 4 nuits en mars 2024
Réponse de Hotel Management le 19 mars 2024
Dear RicardoThank You for this review of your stay at El Dorado Seaside Suites Riviera Maya, a SPA Resort.Please accept our sincere apologies for the inconsistencies found during your stay.Please accept our sincere apologies for not coming up to your rightful expectations for the inconsistencies found during your stay. We at the El Dorado Seaside Suites Riviera Maya, a SPA Resort, pride ourselves on our high levels of service and glorious offerings; we are terribly sorry if that did not come across during your visit. We have taken your feedback very seriously and every aspect of your review has been taken onboard.I take this opportunity in thanking you again for your Custom and for your Valuable Feedback, we look forward to hosting you in the future and we will ensure you that your next experience is nothing short of perfection.

8/10 Bien

Vyacheslav, Meridian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mars 2024
Réponse de Hotel Management le 19 mars 2024
Dear VyacheslavThank you for your post, it was a pleasure to host your vacation.We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind RegardsYour Hotel Management.

4/10 Médiocre

Steven

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service
We found the overall grounds were beautiful and well maintained. The staff was both very friendly and helpful and some very rude and not helpful at all. We were told that we could not book any reservation's for dinner till 2days after we arrived and then it was all full. The layout was confusing and poorly planned with a nudists section cutting the beach and resort in half. And we continued to be harassed by swingers and found the other guests to be disrespectful. We would recommend ElDorado Royal before the Seaside or Palms.
Séjour de 5 nuits en mars 2024
Réponse de Hotel Management le 19 mars 2024
Dear StevenThank You for this review of your stay at El Dorado Seaside Suites Riviera Maya, a SPA Resort.Please accept our sincere apologies for the inconsistencies found during your stay.Please accept our sincere apologies for not coming up to your rightful expectations for the inconsistencies found during your stay. We at the El Dorado Seaside Suites Riviera Maya, a SPA Resort, pride ourselves on our high levels of service and glorious offerings; we are terribly sorry if that did not come across during your visit. We have taken your feedback very seriously and every aspect of your review has been taken onboard.I take this opportunity in thanking you again for your Custom and for your Valuable Feedback, we look forward to hosting you in the future and we will ensure you that your next experience is nothing short of perfection.

10/10 Excellent

Shirley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Hotel Management le 19 mars 2024
Dear ShirleyThank you for your post, it was a pleasure to host your vacation.We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind RegardsYour Hotel Management.

10/10 Excellent

Precious

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was amazing
Séjour de 3 nuits en mars 2024
Réponse de Hotel Management le 12 mars 2024
Dear PreciousThank you for your post, it was a pleasure to host your vacation.We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind RegardsYour Hotel Management.

10/10 Excellent

Hunter Jay

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice
Séjour de 3 nuits en mars 2024
Réponse de Hotel Management le 12 mars 2024
Dear Hunter JayThank you for your post, it was a pleasure to host your vacation.We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind RegardsYour Hotel Management.

10/10 Excellent

Michelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Had a great time at this resort! Next time, we will stay on the Palms side, though. The Seaside Suites side was a bit loud during the day, with a room over the swim up bar. The Palms side appeared to be a little quieter. But, since you have use of the whole complex, the amenities are the same on both sides. Great week-long vacation. They provide everything you need, including access to outside excursions. Will definitely go again!
Séjour de 7 nuits en février 2024
Réponse de Hotel Management le 12 mars 2024
Dear Michelle Thank you for such a wonderful review and for sharing your experiences with us. I’m sure your review will help many with future vacation choices.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.We hope that El Dorado Seaside Suites Riviera Maya, a SPA Resort, will be your preferred resort for your next visit to the Riviera Maya and Mexico.Kind RegardsYour Hotel Management

10/10 Excellent

sonya

Les points forts : Propreté et personnel et service
Séjour de 6 nuits en mars 2024
Réponse de Hotel Management le 12 mars 2024
Dear sonyaThank you for your post, it was a pleasure to host your vacation.We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind RegardsYour Hotel Management.

10/10 Excellent

Charles

Voyage en groupe, Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Loved the beautiful grounds and the friendly, helpful staff. Promised Martin in the Driftwood a shout-out. Hey Martin! Really appreciate your service! Food is plentiful, great tasting, wide variety with many local choices. Gourmet might be a stretch but value is certainly there.
Séjour de 5 nuits en février 2024
Réponse de Hotel Management le 12 mars 2024
Dear CharlesThank you for your post, it was a pleasure to host your vacation.We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind RegardsYour Hotel Management.

10/10 Excellent

Adam

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The Beach Cabanas at this property are great, and you don’t have to get up early in the morning to reserve these types of things like other places. Nice walk in beach access as well.
Séjour de 5 nuits en février 2024
Réponse de Hotel Management le 12 mars 2024
Dear AdamThank you for your post, it was a pleasure to host your vacation.We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind RegardsYour Hotel Management.

10/10 Excellent

Yolanda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hermosas instalaciones, a pesar de que estuvo muy ocupado en su totalidad, nunca se sintió incómodo por la gran cantidad de huéspedes.
Séjour de 4 nuits en février 2024
Réponse de Gerencia General le 12 mars 2024
Estimada Yolanda,Gracias por elegir El Dorado Seaside Suites Riviera Maya, un SPA Resort, como anfitriones de su visita más reciente a México y a Riviera Maya.Fue un placer recibirlo y ciertamente esperamos que El Dorado Seaside Suites Riviera Maya, un SPA Resort, se convierta en su resort preferido en futuros viajes.

6/10 Satisfaisant

Bryan

Voyage en couple
Les points forts : Personnel et service
The property was nice. But the food was limited and the size of the resort has everything spread out to the point where you have no ideal what’s going on half the time. The service is great and the staff keeps things looking nice. Rooms were cleaned daily and done very well. Some things in the room are outdated and show wear and tear. It was a fun vacation and not bad for the money.
Séjour de 6 nuits en février 2024
Réponse de Hotel Management le 12 mars 2024
Dear Bryan,Thank you for your post, it was a pleasure to host your vacation.We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind RegardsYour Hotel Management.

6/10 Satisfaisant

Tanisha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Hotel Management le 6 févr. 2024
Dear TanishaThank you for your post, it was a pleasure to host your vacation.We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind RegardsYour Hotel Management.

8/10 Bien

Priyank Bhupendrakumar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en janvier 2024
Réponse de Hotel Management le 6 févr. 2024
Dear Priyank BhupendrakumarThank you for your post, it was a pleasure to host your vacation.We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind RegardsYour Hotel Management.

10/10 Excellent

Jessica Lynn

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful rooms, great food and lots of options for entertainment.
Séjour de 3 nuits en janvier 2024
Réponse de Hotel Management le 31 janv. 2024
Dear Jessica LynnThank you for your post, it was a pleasure to host your vacation.We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind RegardsYour Hotel Management.

6/10 Satisfaisant

Angelique

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pros: the property is beautiful, well-maintained, and very clean. The beach is stunning! Shuttles were readily available but we enjoyed walking throughout the resort. The rooms were very nice with a pool area right outside the window. We were on the 2nd floor so no real benefit. Still a cool experience. The Mexican and Italian restaurants were excellent. Every single staff member we met was great! Spa was wonderful! Cons: limited nightlife after 10 although the foam and silent parities were a blast. Lunch options were awful which is not great when you’re drinking. None of the restaurants served or allowed food at the bars, pools, or beaches. The sit down restaurants were a 2 hour wait. Breakfast service was better but long waits at times.
Séjour de 5 nuits en janvier 2024
Réponse de Hotel Management le 29 janv. 2024
Dear AngeliqueThank you for your post, it was a pleasure to host your vacation.We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind RegardsYour Hotel Management.

8/10 Bien

adolfo

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff made the whole experience pleseant. All inclusive alcohol bottles low quality
Séjour de 3 nuits en janvier 2024
Réponse de Hotel Management le 24 janv. 2024
Dear adolfoThank you for your post, it was a pleasure to host your vacation.We are truly very sorry for what seems to have been a disappointing experience with the drinks.Your comments have been discussed in great detail in order to identify where immediate improvements can be made to perfect our experience.We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind RegardsYour Hotel Management

10/10 Excellent

LeDarin

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful views...Staff was very friendly and met some real nice people there‼️
Séjour de 3 nuits en janvier 2024
Réponse de Hotel Management le 23 janv. 2024
Dear LeDarinThank you for your post, it was a pleasure to host your vacation.We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind RegardsYour Hotel Management.

10/10 Excellent

Scotti Patrice

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely perfect! I loved it and they made my birthday so special!
Réponse de Hotel Management le 22 janv. 2024
Dear Scotti PatriceThank you for your post, it was a pleasure to host your vacation.We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind RegardsYour Hotel Management.

8/10 Bien

Adrian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de Gerencia General le 15 janv. 2024
Estimado Adrian,Gracias por elegir El Dorado Seaside Suites Riviera Maya, un SPA Resort, como anfitriones de su visita más reciente a México y a Riviera Maya.Fue un placer recibirlo y ciertamente esperamos que El Dorado Seaside Suites Riviera Maya, un SPA Resort, se convierta en su resort preferido en futuros viajes.Atentamente, Gerencia general

8/10 Bien

Gerardo

Séjour de 4 nuits en janvier 2024
Réponse de Gerencia General le 15 janv. 2024
Estimado Gerardo ,Gracias por elegir El Dorado Seaside Suites Riviera Maya, un SPA Resort, como anfitriones de su visita más reciente a México y a Riviera Maya.Fue un placer recibirlo y ciertamente esperamos que El Dorado Seaside Suites Riviera Maya, un SPA Resort, se convierta en su resort preferido en futuros viajes.Atentamente, Gerencia general

10/10 Excellent

Simon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Relaxing Oasis
Really great experience! Lovely location with great pool area and cabanas at the beach. The all-inclusive was really good, instead of boring buffet they offering different types of restaurants.
Séjour de 3 nuits en janvier 2024
Réponse de Hotel Management le 15 janv. 2024
Dear Simon,Thank you for your post, it was a pleasure to host your vacation.We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind RegardsYour Hotel Management.

10/10 Excellent

Johanna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de Hotel Management le 15 janv. 2024
Dear Johanna,Thank you for your post, it was a pleasure to host your vacation.We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind RegardsYour Hotel Management.

2/10 Horrible

Spencer

Les points forts : Personnel et service
Séjour de 4 nuits en décembre 2023
Réponse de Hotel Management le 15 janv. 2024
Dear Spencer, We are truly very sorry for what seems to have been a disappointing stay.We would like to continue our communication with you, please do not hesitate to contact the customer service department , If you require more detailed follow-up, you can contact us.

10/10 Excellent

Katherine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very welcoming and did a great job. The bars were great as well- having a posted drink list on the app would be really nice, especially for the young adults with us. The buffet, Mexican restaurant, Driftwood, beach snack bar, Japanese restaurant, and beach bbq were delicious. We were able to customize our mini bar which was really nice! We stayed in 2 swim up rooms 7214 & 7216-they were spacious and clean but not high enough for an ocean view which was fine because we spent most of our time at the beach- the beds, hammocks, and chairs were plentiful. The fire show and pottery painting were our favorite activities. I would have happily stayed another couple nights- 4 wasn't enough! My complaints are: 1. The hot tubs and all the pools were very cold. 2. The beaches aren't soft sand and you can't walk from Suites beach side to Palms beach side without leaving the beach and the ocean in front is not really great for swimming- lots of rocks. The beach at Tulum was perfect though! Overall, we'd recommend this place. I've stayed at 8 other resorts in this area and this was one of my favorites. I enjoy ocean swimming and soft sand too much to stay here again though.
Séjour de 4 nuits en janvier 2024
Réponse de Hotel Management le 15 janv. 2024
Dear Katherine,Thank you for your post, it was a pleasure to host your vacation.We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind RegardsYour Hotel Management.

8/10 Bien

Orcelia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
If you are looking for a nice peaceful getaway this is the resort for you. I wish I would’ve stayed a lot longer to experience a bit more. I would definitely recommend to friends and family
Séjour de 3 nuits en janvier 2024
Réponse de Hotel Management le 15 janv. 2024
Dear Orcelia,Thank you for your post, it was a pleasure to host your vacation.We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind RegardsYour Hotel Management.

8/10 Bien

Mandy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Réponse de Hotel Management le 9 févr. 2024
Dear MandyThank you for your post, it was a pleasure to host your vacation.We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind RegardsYour Hotel Management.

8/10 Bien

Calvin Todd

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We enjoyed our stay at the Eldorado seaside suites. We stayed in a honeymoon suite which was very spacious and quiet. The shower alone was as big as our half bath at home. The staff was very attentive and room service was prompt. There is a variety of restaurants and all were good. My wife and I preferred the seaside market that is buffet style and no reservation is required. We took a tour to Chichén Itzá that was fun and also drove to Tulum and Alkumal for snorkeling. Cell service was spotty and signage isn’t good even with fluent Spanish, so get good directions before leaving the resort. The beach in front of our building wasn’t swimmable and you need to take a shuttle around the nude beach to get to a good beach. It’s about a five minute trip. Shuttles are needed to get around to restaurants and bars also as the property is sprawling. Shuttles show up regularly every 10 or 15 minutes. Overall we thought it was a good place to stay.
Séjour de 9 nuits en décembre 2023
Réponse de Hotel Management le 15 janv. 2024
Dear Calvin Todd,Thank you for your post, it was a pleasure to host your vacation.We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind RegardsYour Hotel Management.

10/10 Excellent

Darcie Ann

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en septembre 2023
Réponse de Hotel Management le 15 janv. 2024
Dear Darcie Ann, Thank you for your post, it was a pleasure to host your vacation.We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind RegardsYour Hotel Management.

10/10 Excellent

Anthony

Séjour de 7 nuits en décembre 2023
Réponse de Hotel Management le 15 janv. 2024
Dear Anthony,Thank you for your post, it was a pleasure to host your vacation.We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind RegardsYour Hotel Management.

8/10 Bien

Kelly

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en décembre 2023
Réponse de Hotel Management le 15 janv. 2024
Dear Kelly,Thank you for your post, it was a pleasure to host your vacation.We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind RegardsYour Hotel Management.

10/10 Excellent

Cale

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Massive property with great rooms and staff. It definitely has a more relaxed honeymoon vibe and not much of a party place although there are plenty of opportunities to get after it, and plenty of beach, food, drinks and pools to enjoy at a very affordable price.
Séjour de 4 nuits en décembre 2023
Réponse de Hotel Management le 16 janv. 2024
Dear CaleThank you for your post, it was a pleasure to host your vacation.We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind RegardsYour Hotel Management.

10/10 Excellent

Lisa

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Management le 15 janv. 2024
Dear Lisa,Thank you for your post, it was a pleasure to host your vacation.We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind RegardsYour Hotel Management.

10/10 Excellent

Kirsis

Voyage en couple
Les points forts : Équipements
Séjour de 4 nuits en décembre 2023
Réponse de Hotel Management le 15 janv. 2024
Dear Kirsis,Thank you for your post, it was a pleasure to host your vacation.We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind RegardsYour Hotel Management.

10/10 Excellent

Shaan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a great honeymoon thanks to all the wonderful staff!
Séjour de 8 nuits en novembre 2023
Réponse de Hotel Management le 15 janv. 2024
Dear Shaan,Thank you for your post, it was a pleasure to host your vacation.We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind RegardsYour Hotel Management.

10/10 Excellent

Tyra

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en décembre 2023
Réponse de Hotel Management le 15 janv. 2024
Dear Tyra,Thank you for your post, it was a pleasure to host your vacation.We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind RegardsYour Hotel Management.

8/10 Bien

Corey John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en novembre 2023
Réponse de Hotel Management le 15 janv. 2024
Dear Corey John,Thank you for your post, it was a pleasure to host your vacation.We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind RegardsYour Hotel Management.

10/10 Excellent

Ashley

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Older crowd but not crowded. Fun parties, fast service, spacious room, decent food. Scenic beach and photo ops throughout the property. Comfortable bed, climate controlled room. We had privacy when we needed it and met friendly people when we wanted to be socialble. The shuttles dont come as often as i'd like but the property is walkable if you are able bodied
Séjour de 2 nuits en novembre 2023
Réponse de Hotel Management le 15 janv. 2024
Dear Ashley,Thank you for your post, it was a pleasure to host your vacation.We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind RegardsYour Hotel Management.

8/10 Bien

Alain, Malone

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We didn’t like the beach in front of the Suites but like the one in front of the Palms.We didn’t like the fact that we got awakened twice during the night around 1:30 am by people screaming, yelling and doing the party around our room that we had upgraded to the 6th floor during our 11 night stay
Séjour de 10 nuits en novembre 2023

6/10 Satisfaisant

Nicholas

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
All rooms are ocean view. If you are on the higher floors (5th & 6th) there is no obstruction of your view. The property is outdated and is noticeable when looking at the facade of the building. Seaside palms is much nicer then seaside suites.
Séjour de 6 nuits en octobre 2023

10/10 Excellent

Christina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautifully kept property. Staff was friendly and went out of way to make guests happy. We loved it!
Séjour de 6 nuits en octobre 2023

10/10 Excellent

Jesse R

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
the place was safe clean quiet very polite personal great activities
Séjour de 8 nuits en septembre 2023

10/10 Excellent

Amarosemarie D

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
my 40th birthday was lit, thank you
Séjour de 4 nuits en octobre 2023

10/10 Excellent

felipe

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Safe, clean, stuff excellent getaway.
Séjour de 5 nuits en octobre 2023

10/10 Excellent

Noshaine Nee

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We like the atmosphere. The customer service.
Séjour de 5 nuits en septembre 2023

8/10 Bien

Michel, Lubbock

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Seaside suites is an old renovated at least 2 times. Our suite was on second floor across from swimup bar. Music was to loud especially went events were taking place and did not stop until 4 pm. Host of events at pool was very irritating. Night was very quiet. Food was tasty. Next I will try the other side.
Séjour de 5 nuits en septembre 2023