Avis
7,2
Bien
7,4/10
Propreté
7,8/10
Personnel et service
6,4/10
Équipements
7,0/10
Infrastructures et conditions de l’hébergement
7,2/10
Écoresponsabilité
Avis
Voyage en couple
20 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023
Réponse de Carla Red Roof Management le 22 juil. 2023
Cher Roger,Merci d'avoir pris le temps de partager vos commentaires concernant votre expérience au Red Roof Inn Reading. Nous apprécions sincèrement vos commentaires et sommes heureux d'apprendre que vous avez passé une excellente expérience avec nous, en particulier en ce qui concerne la propreté de notre propriété et sa sécurité. Grâce à vos commentaires, nous pouvons continuer à travailler pour offrir un séjour exceptionnel à tous nos clients.Lors de votre prochain séjour, si vous rencontrez des problèmes avec nous, veuillez contacter immédiatement notre réception afin que nous puissions régler le problème pour assurer votre satisfaction. Merci encore et nous espérons que vous nous rendrez visite lors de votre prochain voyage!Sincerely,CarlaRed Roof Management RediResponse Specialist
8/10 Bien
Christina
Voyage en couple
28 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christina
Séjour de 2 nuits en mars 2024
Réponse de Kerry-Lee RediResponse Specialist le 28 mars 2024
Dear Christina, It is so wonderful to see that we at the RED ROOF INN READING were able to provide you with a superior level of service and accommodations. We have high standards of hospitality and service and we strive to give you the best experience at the best value here at Red Roof.We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
2/10 Horrible
Victoria
Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
25 mars 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Victoria
Séjour de 7 nuits en mars 2024
Réponse de Kerry-Lee RediResponse Specialist le 27 mars 2024
Dear Victoria, Thank you for your feedback following your experience with us at the RED ROOF INN READING. In response to unprofessional staff, we sincerely apologize for the less-than-ideal experience reflected in your poor rating. Know that your voice is of tremendous importance to us at Red Roof and we value your comments which will help us to continuously improve our services and make our guest experiences better. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
6/10 Satisfaisant
Steven
22 mars 2024
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Steven
Séjour de 3 nuits en mars 2024
Réponse de LaTunde RediResponse Specialist le 23 mars 2024
Dear Steven,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN READING. We value you as our guest and welcome your 3/5 score. At Red Roof we are to know that the juice and coffee was good. However, as it relates to your comment of the breakfast option and having no secondary lock, these will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
6/10 Satisfaisant
Erin
Voyage en couple
22 mars 2024
Les points forts : Propreté et personnel et service
Erin
Séjour de 1 nuit en mars 2024
Réponse de Carla RediResponse Specialist le 22 mars 2024
Dear Erin,We are sorry to hear your recent experience at the Red Roof Inn Reading did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,CarlaRed Roof Management RediResponse Specialist
4/10 Médiocre
Julianne
Voyage en famille
11 mars 2024
Les points forts : Propreté
Julianne
Séjour de 1 nuit en mars 2024
Réponse de Red Roof Management le 12 mars 2024
Thank you for taking a moment to leave a review, Julianne. The staff and I at the Red Roof Inn Reading were disappointed to see your 2/5 score following your stay. It saddens us to read that our refundable deposit policy was not communicated to you before arrival, which dampened your experience with us. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future.Thanks again and we wish you all the best in your future travels.Sincerely, Gabrielle Red Roof Management RediResponse Specialist
8/10 Bien
Chad, Reading
Voyage en groupe
8 mars 2024
Les points forts : Équipements
Chad
Séjour de 1 nuit en mars 2024
Réponse de Red Roof Management le 9 mars 2024
Thank you for your review, Chad. The staff at the RED ROOF INN READING and I were so glad we earned your 4/5 score following your stay. It's also great to hear that you were pleased with our atmosphere. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediresponse Specialist
10/10 Excellent
Chantelle, Peterborough
Voyage avec des animaux de compagnie
20 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chantelle
Séjour de 3 nuits en février 2024
Réponse de Kerry-Lee RediResponse Specialist le 20 févr. 2024
Thank you, Chantelle, for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN READING. It’s great to see you enjoyed your stay, resulting in a 5/5 score. We at Red Roof aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. You highlighted your pleasure with our affordable rates and excellent staff. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences by providing exceptional services. Thank you again for your kind words. The staff and I would love to provide you with another nice stay in the future. Sincerely, Red Roof Management
4/10 Médiocre
Charles, Reading
17 févr. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Charles
Séjour de 1 nuit en décembre 2023
Réponse de OnielRediresponse Specialist le 17 févr. 2024
Hi Charles,Thank you for taking the time to write a review of your stay at the Red Roof Inn Reading. Relative to breakfast, yes, we do not offer breakfast at this particular location, however, we do have restaurants on-site open daily 4pm-2am.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management
8/10 Bien
Frances
31 janv. 2024
Les points forts : Propreté et personnel et service
Frances
Séjour de 1 nuit en janvier 2024
Réponse de Gabrielle RediResponse Specialist le 2 févr. 2024
Thank you for taking a moment to leave a review, Frances. The staff and I at the Red Roof Inn Reading appreciate your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management
8/10 Bien
Christina
29 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Christina
Séjour de 2 nuits en janvier 2024
Réponse de Kamaria RediResponse Specialist le 30 janv. 2024
Dear Christina,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN READING. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Red Roof Management
10/10 Excellent
Mohan
27 janv. 2024
Les points forts : Propreté et personnel et service
Mohan
Séjour de 1 nuit en janvier 2024
Réponse de Kamaria RediResponse Specialist le 29 janv. 2024
Hello Mohan, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN READING and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
8/10 Bien
Jose
Voyage en famille
25 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jose
Séjour de 1 nuit en décembre 2023
Réponse de Xao RediResponse Specialist le 25 janv. 2024
Thank you for sharing your feedback with us, Jose. The team at the Red Roof Inn Reading was pleased to know that you were fond of our clean building and the good value you received from your stay. However, you made mention of the side doors not sealing well. As such, your sentiments may be kept into consideration.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with even better stays going forward.Regards,Red Roof Management
10/10 Excellent
Ambar
21 janv. 2024
Ambar
Séjour de 1 nuit en janvier 2024
Réponse de Oshane RediResponse Specialist le 22 janv. 2024
Querida Ámbar,Gracias por tomarse el tiempo para completar nuestra encuesta para huéspedes. Agradecemos sus comentarios luego de su reciente estadía en RED ROOF INN READING. Los comentarios de nuestros huéspedes siempre son bienvenidos en Red Roof ya que nos esforzamos por mejorar continuamente la calidad de nuestros servicios.Gracias de nuevo por compartir tu experiencia. Esperamos verle en sus futuros viajes.Sincerely,Red Roof Management
8/10 Bien
Yashira
Voyage en famille
20 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yashira
Séjour de 3 nuits en décembre 2023
Réponse de Xao RediResponse Specialist le 21 janv. 2024
Hi Yashira,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Reading with us. It was so rewarding to see that we earned your 4/5 score. We were also happy to know that you liked our location and its convenience to your needs. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,Red Roof Management
8/10 Bien
Velez
Voyage en couple
15 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Velez
Séjour de 3 nuits en janvier 2024
Réponse de Nishaye RediResponse Specialist le 16 janv. 2024
Hello Velez,We are delighted to hear that you had a wonderful experience at our hotel Red Roof Inn Reading. Our team takes great pride in providing exceptional service and ensuring that all our guests have a memorable stay. Should you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to our Red Roof team. We look forward to welcoming you back on your next visit.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
10/10 Excellent
anna
14 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
anna
Séjour de 2 nuits en janvier 2024
Réponse de Nishaye RediResponse Specialist le 16 janv. 2024
Hello Anna,The staff at the Red Roof Inn Reading and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
8/10 Bien
Yessica
Voyage en famille
9 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Yessica
Séjour de 1 nuit en janvier 2024
Réponse de Xao RediResponse Specialist le 11 janv. 2024
Thank you for sharing your 4/5 rating with us, Yessica. Our staff at the Red Roof Inn Reading was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear more about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management
2/10 Horrible
Yolanda
2 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Yolanda
Séjour de 1 nuit en décembre 2023
Réponse de Xao RediResponse Specialist le 12 janv. 2024
Thanks for sharing your feedback with us, Yolanda. The team at our Red Roof Inn Reading was saddened to see that we failed to provide you with a satisfactory stay. You stated that the room was not clean, which hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,Red Roof Management
2/10 Horrible
Margaret
1 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Margaret
Séjour de 1 nuit en décembre 2023
Réponse de Xao RediResponse Specialist le 4 janv. 2024
Thanks for sharing your feedback with us, Margaret. The team at our Red Roof Inn Reading was saddened to see that we failed to provide you with a satisfactory stay. You stated that you were unable to check-in, as you arrived late. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,Red Roof Management
2/10 Horrible
Rosanna
31 déc. 2023
Rosanna
Séjour de 1 nuit en décembre 2023
Réponse de Xao RediResponse Specialist le 24 janv. 2024
Thanks for sharing your feedback with us, Rosanna. The team at our Red Roof Inn Reading was saddened to see that we failed to provide you with a satisfactory stay. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,Red Roof Management
10/10 Excellent
Frank
30 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Frank
Séjour de 2 nuits en décembre 2023
Réponse de Dannielle Rediresponse Specialist le 30 déc. 2023
Dear Frank,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN READING. We sincerely appreciate your comments and are happy to hear you had a great experience with us. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Red Roof Management
2/10 Horrible
Eligio, Mountville
Voyage en couple
28 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Eligio
Séjour de 5 nuits en décembre 2023
Réponse de Anonio,RediResponse Specialist le 29 déc. 2023
Dear Eligio,Thank you for taking the time to tell us about your experience at the RED ROOF INN READING. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as uncleanliness and the property not being to your liking.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist
6/10 Satisfaisant
KIWOO
26 déc. 2023
Les points forts : Propreté
KIWOO
Séjour de 1 nuit en décembre 2023
Réponse de Sharma RediResponse Specialist le 28 déc. 2023
Dear Kiwoo, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN READING and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management
10/10 Excellent
Jose
Voyage en famille
26 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jose
Séjour de 2 nuits en décembre 2023
Réponse de Sharma RediResponse Specialist le 28 déc. 2023
Dear Jose, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN READING and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management
10/10 Excellent
Domingo
Voyage en famille avec de jeunes enfants
26 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Domingo
Séjour de 2 nuits en décembre 2023
Réponse de Sharma RediResponse Specialist le 26 déc. 2023
Thank you for taking the time to write about experience at the RED ROOF INN READING. Domingo, I am happy to read that you had a great encounter with us and we truly appreciate your kind remarks about you had a very good stay. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Domingo, and can't wait to see you back at Red Roof soon, where we can continue to offer you a very good stay at an affordable price! Sincerely, Red Roof Management
8/10 Bien
Lacy
Voyage en groupe
22 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
No complaints here!
Lacy
Séjour de 1 nuit en décembre 2023
Réponse de Xao RediResponse Specialist le 22 déc. 2023
The team at our Red Roof Inn Reading would like to thank you for sharing your feedback with us, Lacy. We were elated to read that we accomplished our goal to provide you with a great stay. Your sentiments in relation to our cleanliness, along with our affordability delighted our staff.Thanks again for sharing your compliments with us. We loved having you under our roof and we can’t wait to repeat your experience with us at any of our Red Roof locations in the future.Faithfully,Red Roof Management
8/10 Bien
Jessica A
20 déc. 2023
Jessica A
Séjour de 1 nuit en décembre 2023
Réponse de Xao RediResponse Specialist le 21 déc. 2023
Thank you for sharing your 4/5 rating with us, Jessica. Our staff at the Red Roof Inn Reading was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively,Red Roof Management
8/10 Bien
Chantelle, Peterborough
Voyage avec des animaux de compagnie
19 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chantelle
Séjour de 3 nuits en décembre 2023
Réponse de Xao RediResponse Specialist le 21 déc. 2023
The team at our Red Roof Inn Reading would like to thank you for sharing your feedback with us, Chantelle. We were elated to read that we accomplished our goal to provide you with a nice stay. We also appreciated your 4/5 score.Thanks again for sharing your compliments with us. We loved having you under our roof and we can’t wait to repeat your experience with us at any of our Red Roof locations in the future.Faithfully,Red Roof Management
4/10 Médiocre
William, Chagrin Falls
Voyage en famille
15 déc. 2023
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
William
Séjour de 1 nuit en décembre 2023
Réponse de Xao RediResponse Specialist le 16 déc. 2023
Thanks for sharing your feedback with us, William. The team at our Red Roof Inn Reading was saddened to see that we failed to provide you with a satisfactory stay. You stated that the noise disturbances and the lack of a telephone in the room, along with your other concerns hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,Red Roof Management
2/10 Horrible
Voyageur vérifié
14 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en décembre 2023
Réponse de Xao RediResponse Specialist le 14 déc. 2023
Hello Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Reading. I am sorry that your experience did not meet your expectations. You stated that the faulty TV and the leaking mini fridge, along with the other highlighted issues hindered your stay. As it relates to the listed insects, we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,Red Roof Management
6/10 Satisfaisant
Jennifer
14 déc. 2023
Jennifer
Réponse de Tianna RediResponse Specialist le 11 févr. 2024
Hello Jennifer, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Reading and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
10/10 Excellent
Justin
Voyage d’affaires
14 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Justin
Séjour de 1 nuit en décembre 2023
8/10 Bien
julia
13 déc. 2023
julia
Réponse de Adraine Rediresponse Specialist le 15 févr. 2024
Hello Julia, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN READING and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist
8/10 Bien
Ambar
11 déc. 2023
Ambar
Séjour de 1 nuit en décembre 2023
Réponse de Gabrielle RediResponse Specialist le 3 févr. 2024
Thank you for taking a moment to leave a review, Ambar. The staff and I at the Red Roof Inn Reading appreciate your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management
8/10 Bien
David
11 déc. 2023
Les points forts : Propreté et personnel et service
David
Séjour de 2 nuits en décembre 2023
Réponse de Xao RediResponse Specialist le 12 déc. 2023
Thank you for sharing your 4/5 rating with us, David. Our staff at the Red Roof Inn Reading was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively,Red Roof Management
10/10 Excellent
Yolanda
11 déc. 2023
Yolanda
Séjour de 1 nuit en décembre 2023
Réponse de Xao RediResponse Specialist le 6 janv. 2024
Thank you for sharing your perfect rating with us, Yolanda. Our staff at the Red Roof Inn Reading was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management
2/10 Horrible
Brandon
Voyage en famille
10 déc. 2023
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Brandon
Séjour de 2 nuits en décembre 2023
Réponse de Tianna RediResponse Specialist le 12 déc. 2023
Hello Brandon, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Reading and I were disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Tianna Red Roof Management RediResponse Specialist
10/10 Excellent
Brian
8 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brian
Réponse de Adraine Rediresponse Specialist le 15 févr. 2024
Dear Brian, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN READING. We are happy to read that your stay was all easy peasy. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist
4/10 Médiocre
Edwin
4 déc. 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Edwin
Séjour de 1 nuit en décembre 2023
Réponse de Tianna RediResponse Specialist le 6 déc. 2023
Hello Edwin,Thank you for taking the time to write a review of your stay at the Red Roof Inn Reading. It's great to read that you were pleased with the customer service. However, I was saddened to read that your stay fell short of your expectations due to the pests you reported. Please know that Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry.To uphold our company's high standards, I have shared your feedback with management to ensure that your concerns are addressed. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely,TiannaRed Roof ManagementRediResponse Specialist
10/10 Excellent
Wilton Jr
3 déc. 2023
Wilton Jr
Séjour de 1 nuit en décembre 2023
Réponse de Sharma RediResponse Specialist le 25 déc. 2023
Hello Wilton, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN READING and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management
10/10 Excellent
Penny L
Voyage en groupe
3 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Penny L
Séjour de 2 nuits en novembre 2023
Réponse de Dannielle Rediresponse Specialist le 5 déc. 2023
Hello Penny, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN READING and I appreciate your 5/5 score following your stay. In the future, please consider adding detailed comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
8/10 Bien
Patricia
3 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Patricia
Séjour de 1 nuit en décembre 2023
Réponse de Dannielle Rediresponse Specialist le 5 déc. 2023
Dear Patricia,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN READING. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the encounter you had with the paint shredded on the floor that made you uncomfortable. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We will take your comments into consideration to make changes to improve our customer experience. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management
6/10 Satisfaisant
David
2 déc. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en novembre 2023
Réponse de Tianna RediResponse Specialist le 6 déc. 2023
Dear David,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Reading. It's great to read that you were pleased with the cleanliness of your room. Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management
10/10 Excellent
Gabriella
29 nov. 2023
Les points forts : Propreté et personnel et service
Gabriella
Séjour de 1 nuit en novembre 2023
Réponse de Tianna RediResponse Specialist le 30 nov. 2023
Hello Gabriella, hank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Reading. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score. It's truly rewarding to read that you were pleased with the hospitality of our staff and the cleanliness of your rooms. Red Roof aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. We value you as a our guest and appreciate your business. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRed Roof ManagementRediResponse Specialist
10/10 Excellent
Yajaira I
Voyage en famille avec de jeunes enfants, Voyage en famille
28 nov. 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Yajaira I
Séjour de 4 nuits en novembre 2023
Réponse de Linton Red Roof Management Rediresponse Specialist le 29 nov. 2023
Dear Yajaira,Thank you for telling us about your recent visit to RED ROOF INN READING. I was happy to read that everything was great and clean. As for the coffee maker in your room, the Deluxe two Queen Beds room does not have the said amenity. Should you decide to stay with us in the future, I recommend booking one of our Superior King room or Suite King with Kitchenette. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. Our team at Red Roof would love to see you again, should your travels bring you back to our area.Best Regards,LintonRed Roof ManagementRediresponse Specialist
10/10 Excellent
Anne
Voyage en famille, Voyage avec des animaux de compagnie
27 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anne
Séjour de 1 nuit en novembre 2023
Réponse de Linton Red Roof Management Rediresponse Specialist le 28 nov. 2023
Hello Anne,Thank you for telling us about your recent visit at RED ROOF INN READING. I was delighted to read that our professional staff, along with our clean room and bathroom met your expectations. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. Our team at Red Roof look forward to having you visit with us again in the future.Sincerely,LintonRed Roof ManagementRediresponse Specialist
6/10 Satisfaisant
Angelica
Voyage en couple
26 nov. 2023
Les points forts : Propreté et équipements
Angelica
Séjour de 1 nuit en novembre 2023
Réponse de Linton Red Roof Management RediResponse Specialist le 28 nov. 2023
Hi Angelica,Thank you for telling us about your recent visit to RED ROOF INN READING. It's good to read you had a satisfactory experience. However, I was saddened to read that the issue with the chain lock on the door, the faulty toilet and the other concerns hindered your ability to enjoy your stay. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely,LintonRed Roof Management RediResponse Specialist
4/10 Médiocre
Emma
Voyage en couple
26 nov. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Emma
Séjour de 1 nuit en novembre 2023
Réponse de Linton Red Roof Management RediResponse Specialist le 28 nov. 2023
Dear Emma,Thank you for telling us about your recent visit to RED ROOF INN READING. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely,LintonRed Roof Management RediResponse Specialist
10/10 Excellent
Angely
Voyage en couple
26 nov. 2023
Les points forts : Propreté
Angely
Séjour de 1 nuit en novembre 2023
Réponse de Linton Red Roof Management Rediresponse Specialist le 28 nov. 2023
Querida Angely,Gracias por contarnos sobre su reciente visita a RED ROOF INN READING. Es bueno ver que hemos obtenido su puntuación de 5/5. Sin embargo, usted indicó que nuestros servicios deben mejorarse. En Red Roof, sus comentarios son fundamentales mientras nos esforzamos por ofrecer una estadía limpia, cómoda y basada en valores a todos los huéspedes.Gracias nuevamente por compartir tu experiencia con nosotros. Nos encantaría volver a verle si sus viajes le traen de vuelta a nuestra zona.Atentamente,LintonRed Roof ManagementRediresponse Specialist