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Avis sur Graduate Chapel Hill

4 out of 5
Graduate Chapel Hill
311 W Franklin St, Chapel Hill, NC

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 758 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 157 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 49 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 21 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 15 avis sur 1000." "

9,6/10

Propreté

9,4/10

Personnel et service

8,8/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,4/10

Écoresponsabilité

Avis

10/10 Excellent

Vincent

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
TB
Réponse de DE le 13 févr. 2023
Thank you for the uplifting feedback. Should your travels bring you this way in the future, please grant us the pleasure of hosting you.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

gaut, france

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
confortable et emplacement parfait
tout est bien. Seul regret la ventilation de la chambre quelque peu bruyante et pas très efficace

10/10 Excellent

Holly, New York

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The unique design in the lobby, restaurant, common spaces and walls were both magical and tasteful. Good vibes, great staff, very helpful and accommodating. Loved the softt basketballs & basketball court on the 2nd floor. Had fun playing.
Séjour de 1 nuit en mars 2024
Réponse de Abbey Tillman, General Manager le 18 avr. 2024
Thank you for the fabulous feedback, Holly! We can't wait to welcome you back!

6/10 Satisfaisant

Derek

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Good location but only coffee available at breakfast time, no food, which Id never heard of. Bar was closed due to a private function, so no facilities in hotel available and only the chair in reception as seating.
Séjour de 3 nuits en avril 2024
Réponse de DE le 16 avr. 2024
Derek,We appreciate your feedback. This serves as motivation for all of us to strive even harder to ensure our guests have the experience we say we share. We look forward to hosting you upon your return to Chapel HIll.

10/10 Excellent

Kristin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love The Graduate! Great location, wonderful staff… just a fun hotel to stay at! Wish they served full breakfast in attached Trophy Room… but they do have coffee, and it’s a nice place to relax with a drink in the evening.
Séjour de 2 nuits en avril 2024
Réponse de Graduate Guest Services le 15 avr. 2024
Thank you so much, Kristin!I'm so glad to hear you had a great stay with us in Chapel Hill and had a fun experience. I'm glad you enjoyed the Trophy Room for your morning coffee as well. Our baristas do a great job :) I will pass on your comments regarding the lack of breakfast options. It would be nice to see this expanded. Thanks again!David G

8/10 Bien

Derek

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
generally not a bad hotel with a handy location. However, we booked on the premise that there was a bar for our family to meet up, but this was closed for a private function without any warning on check in, which was a bit awkward
Séjour de 2 nuits en avril 2024
Réponse de Graduate Guest Services le 15 avr. 2024
Derek, thank you so much for your review. I'm glad you enjoyed your stay with us over all. I do apologize that we didn't clearly inform you of the Trophy Room closure during your stay with us. In most cases, our guests can count on the Trophy Room being open in the evenings. The rare occasion that it is closed for an event, we try to make sure our guests are aware and given suggestions of area options. It sounds like we missed this upon your check in. Thanks so much again! We hope to have you back with us soon.David G

10/10 Excellent

Andrew

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place
Séjour de 1 nuit en avril 2024
Réponse de Graduate Guest Services le 13 avr. 2024
Thank you so much, Andrew!I'm happy to hear you had a great stay with us. Please keep Graduate Hotels in mind on your future travels. We'd love to have you back as our guest. Thanks again!David G

10/10 Excellent

Rachel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Having to pay for a muffin and coffee seemed off-putting to many patrons. Why no continental breakfast or at least free coffee and tea?
Séjour de 1 nuit en avril 2024
Réponse de Graduate Guest Services le 13 avr. 2024
Rachel thank you so much for the great review and your feedback. I will certainly pass on your comments regarding our morning coffee service. We hope to have you back with us as our guest. Thanks again!David G

2/10 Horrible

Moses

Les points faibles : Personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Graduate Guest Services le 13 avr. 2024
Thank you for you honest feed back, Moses!It appears we dropped the ball on some areas of your stay with us. Please let us know how we can improve your next Graduate experience. Thanks so much!David G

6/10 Satisfaisant

Gregory

Voyage en couple
Les points forts : Personnel et service et équipements
Chapel Hill nearby
Séjour de 2 nuits en avril 2024
Réponse de Graduate Guest Services le 9 avr. 2024
Gregory, so much for you candid review. It seems we could have created a better experience for you on your last stay with us. We hope to have another opportunity to make the next experience a great one. Please feel free to let us know how we can improve. We appreciate having you with us our guest.Thanks again!David G

8/10 Bien

Thomas

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All good but the in room coffee need some improvement. Instant coffee just isn’t a good touch. They need a brewed alternative. Other than that, the place was very nice
Séjour de 2 nuits en avril 2024
Réponse de Graduate Guest Services le 8 avr. 2024
Thank you, Thomas, for your candid review.I'm glad you had a good stay with us overall. I will certainly pass on your comments about our in room coffee system. We hope to have you as our guest again. Thanks again!David G

10/10 Excellent

Susan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel was a fun place to stay, quirky and friendly. The location is excellent too.
Séjour de 1 nuit en avril 2024
Réponse de Graduate Guest Services le 6 avr. 2024
Susan, I apologize if this is duplicated. My initial response may or may not have posted. Again, we thank you. I'm happy to hear you had a fun time with us at the Graduate. We look forward to having you as our guest again!David G

8/10 Bien

caroline

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room 416 smelled very musty. Otherwise hotel was wonderful!
Séjour de 1 nuit en avril 2024
Réponse de Graduate Guest Services le 8 avr. 2024
Thank you so much, Caroline!I'm happy to hear that your stay with us was overall a great stay. As to the musty smell in the room, I will alert our team. I'm not sure why this occurred; we will definitely check into this. Thank you for alerting us of this. We hope to have you back as our guest soon.David G

8/10 Bien

Rebecca

Séjour de 1 nuit en mars 2024
Réponse de Abbey Tillman, General Manager le 16 avr. 2024
Thanks for the feedback!

10/10 Excellent

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Right on Franklin Street. Easy in and out.
Séjour de 2 nuits en mars 2024
Réponse de Graduate Guest Services le 26 mars 2024
Thank you so much, Michael.I'm glad you had such a great stay & found The Graduate Chapel Hill very convenient on your Chapel Hill visit. We hope to have you back with us soon. Thanks again!David G

10/10 Excellent

Mike

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property in the heart of Chapel Hill
Séjour de 2 nuits en mars 2024
Réponse de Graduate Guest Services le 26 mars 2024
Thank you so much, Mike.I'm glad you had such a great stay with us at the Graduate. We hope to have you back on your next Chapel Hill visit. Thanks again!David G

10/10 Excellent

Sarah

Voyage en famille
The service was impeccable, location unmatched and beautiful design!
Séjour de 1 nuit en mars 2024
Réponse de Graduate Guest Services le 21 mars 2024
Thank you so much, Sarah!I'm so glad you enjoyed your stay with us and the unique décor of our hotels. Please keep Graduate Hotels in mind on future travels. We look forward to seeing you again. Thanks again!David G

6/10 Satisfaisant

Grant

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Look out for the amenity fee. $25. Supposedly get a couple of waters and a couple of coffees. Another grotesque effort to cheat people out of more money. 27 dollar self parking fee too.
Séjour de 1 nuit en mars 2024
Réponse de Graduate Guest Services le 21 mars 2024
Thank you you so much, Grant, for your candid feed back. It was certainly not our intent unpleasantly surprise you with the added fees charged. We hope we'll have another opportunity to make your next Graduate stay better for you. Thanks again!David G

10/10 Excellent

Svitlana

Séjour de 3 nuits en mars 2024
Réponse de Graduate Guest Services le 8 avr. 2024
Svitlana, thank you so much! I'm happy to hear you had a great stay with us on your Chapel Hill visit. Please keep Graduate Hotels in mind on future travels. We'd love to have you back as our guest. Thanks again!David G

10/10 Excellent

Joyce, Salisbury

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was so clean and comfy! Perfect location and friendly staff. We felt right at home.
Séjour de 1 nuit en février 2024
Réponse de Graduate Guest Services le 5 mars 2024
Thank you so much, Joyce!I'm so glad to hear you had a wonderful stay with us and you felt right at home. We look forward to welcoming you back on your Chapel Hill visit. Thanks again!David G

10/10 Excellent

Andrew

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property. Price is doable on an off-weekend in Chapel Hill, but many times it just too pricey/not a good value to me. It may be to others. All staff, amenities, facilities, and services were excellent. Location is one of the 3 best in Chapel Hill. The not-tacky, but fun UNC touches are great. Love the plush-ball basketball court and balls. Two things that I would change are 1) to reduce parking to a more "normal" $20.00/night and 2) upgrade and raise wall sockets for those who have items they need to plug into the wall sockets. Should not have to move furniture to plug into wall socket. Overall: A
Séjour de 1 nuit en février 2024
Réponse de Graduate Guest Services le 27 févr. 2024
Thank you, Andrew!We greatly appreciate you had a great stay with us and really. Thanks as well for the added suggestions; I will pass these on to our management team. We hope to have you back again on your next Chapel Hill visit. David G

10/10 Excellent

Jennifer

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay! Thank you!
Séjour de 2 nuits en février 2024
Réponse de Graduate Guest Services le 27 févr. 2024
Thank you so much, Jennifer!I'm so glad to hear you had a great stay with us. We hope to have you back soon on your next Chapel Hill visit. Please keep Graduate Hotels in mind on future travels. Thanks again!David G

10/10 Excellent

Regina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly and helpful staff. Beautiful clean and spacious rooms.
Séjour de 2 nuits en février 2024
Réponse de Graduate Guest Services le 24 févr. 2024
Thank you so much, Regina!I'm glad to hear you had great stay with us at the Graduate Chapel Hill. We look forward to warmly welcoming you back on you next visit. Please keep in mind all the Graduate Hotels on your future travels. Thanks again! David G

8/10 Bien

Robin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location cant be beat and the hotel is kitchy cute! Comfortable and clean. Thought the parking price was costly and not much customers service, but oberall a very nice place.
Séjour de 2 nuits en février 2024
Réponse de Graduate Guest Services le 23 févr. 2024
Good evening, Robin!Thank you so much for your review & honest feed back. I'm glad to hear that you had good experience with us overall. It sounds like we could have done better at making your experience with us great. Again, thanks for the feed back. We hope to have a chance in making your next stay with us better. David G

10/10 Excellent

colleen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location and hospitality for a UNC visit.
Séjour de 2 nuits en février 2024
Réponse de Graduate Guest Services le 17 févr. 2024
Hi, Colleen!I'm so glad you enjoyed you UNC visit and your stay with us. Thanks so much for your great review. We hope to have you back as our guests soon. Please keep all the Graduate Hotels in mind on future travels.David G

10/10 Excellent

Amy

Séjour de 2 nuits en février 2024
Réponse de Graduate Guest Services le 21 mars 2024
Thank you so much, Amy!I'm so glad to hear you enjoyed your last stay with us at the Graduate Chapel Hill. We look forward to a possibly future visit. Thanks again!David G

10/10 Excellent

Amy

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We were upgraded to the Junior King suite. The room was spacious and clean, the balcony was unbelievably large, and the bed was super comfy! The size of the bathroom was great, with a huge triple area shower head choice. My only suggestion would be for the shower heads to be soaked in something like white vinegar or CLR to clear the buildup that is blocking the spray nozzles, and for an increase in water pressure. The idea of the multiple spray heads and jets was great, but the lack of water pressure did not allow them to function properly. The staff at both the front desk, and the restaurant/bar area, were friendly and helpful! We ordered takeout from Uber Eats, and cookies from Insomnia, and the young lady working at the front desk even went so far as to call the room to make sure we received all our deliveries. Overall, the decor of the hotel was awesome! We loved the UNC theme, and the proximity of the hotel to several restaurants along Franklin Street. We will definitely be staying here again in the future!
Séjour de 1 nuit en février 2024
Réponse de Graduate Guest Services le 17 févr. 2024
Thank you so much, Amy!I'm so glad you guys had a great stay with us. We look forward to have you back with us as our guest. Thanks again!David G

8/10 Bien

Gregory C, Thibodaux

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cheyenne was amazing for us. Hotel was very nice. AC unit loud but beds comfortable and great area.
Séjour de 3 nuits en février 2024
Réponse de Graduate Guest Services le 14 févr. 2024
Hi, Gregory!Thank you so much for your review. I'm glad you had a great stay with us overall & Cheyenne too good care of you. I will certainly pass on your comments as to the A/C system. We hope to have back soon. Thanks again!David G

10/10 Excellent

harvey

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, staff was great.
Séjour de 1 nuit en février 2024
Réponse de Graduate Guest Services le 14 févr. 2024
Hi, Harvey!Thank you so much! I'm glad you had a great stay with us & appreciate your kind words. Please keep Graduate Hotels in mind on future travels. Thanks again!David G

8/10 Bien

Sharon

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cute and eclectic. Would be nice if rooms were appointed with better coffee, ice buckets and easy access, more than a single can of water for 3 people. Great location. Very friendly staff.
Séjour de 1 nuit en février 2024
Réponse de Graduate Guest Services le 12 févr. 2024
Thank you so much, Sharon, for your candid review!I'm so glad to hear you had a great stay with us over all. I will pass on some of your suggestions to our team. We hope to have you back soon & make you next stay with us better. Thanks again!David G

10/10 Excellent

Cassie

Voyage en famille
Les points forts : Propreté et équipements
Very clean and staff was very nice.
Séjour de 1 nuit en février 2024
Réponse de Graduate Guest Services le 12 févr. 2024
Thank you so much, Cassie!I'm so glad to hear you had a great stay with us. We hope to have you back soon. Please keep Graduate Hotels in mind for your future travels. Thanks again!David G

10/10 Excellent

jantz

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved staying there. Nice staff and great bar/restaurant.
Séjour de 1 nuit en février 2024
Réponse de Graduate Guest Services le 10 févr. 2024
Thank you so much, Jantz!We enjoyed having you with us. I'm so glad you had a great stay with us & had a really nice time. I'll pass on to Dax your nice words. She was your Bar Keep last night. Thanks again!David G

10/10 Excellent

Jennifer

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great fun unique property!
Séjour de 1 nuit en février 2024
Réponse de Abbey Tillman, General Manager le 8 févr. 2024
Thank you for the feedback!

6/10 Satisfaisant

Bobbi

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Terrible bed and worse pillows- hard as a rock. Not much sleep due to this. Few amenities- Bar only open at night. Expensive parking. Very good access to the university though.
Séjour de 3 nuits en février 2024
Réponse de Graduate Guest Services le 7 févr. 2024
Bobbi, thank you so much for your feedback. I'm glad to hear our location was convenient for your University visit. I do apologize for your experience in the guest room, specifically the bed. I will share this with our management team. We hope to have another opportunity to make your next stay with us better. Again, Thanks so much!David G

10/10 Excellent

Cody

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place to stay
Séjour de 1 nuit en février 2024
Réponse de Abbey Tillman, General Manager le 7 févr. 2024
Thank you for the feedback!

10/10 Excellent

Charles and Mary

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Unique Carolina decor Friendly staff Great location
Séjour de 1 nuit en février 2024
Réponse de Abbey Tillman, General Manager le 7 févr. 2024
Thank you for the feedback!

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Abbey Tillman, General Manager le 7 févr. 2024
Thank you for the feedback!

10/10 Excellent

Tyler

Séjour de 4 nuits en janvier 2024
Réponse de Graduate Guest Services le 21 mars 2024
Thank you so much, Tyler!I'm so glad you enjoyed your stay with us at the Graduate Chapel Hill. We look forward to possibly seeing you on a future visit. Thanks again!David G

10/10 Excellent

Matt

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fun school themed hotel! Loved the design details!
Séjour de 1 nuit en janvier 2024
Réponse de Graduate Guest Services le 3 févr. 2024
Thank you so much, Matt!I'm glad you enjoyed your stay with us on your Chapel Hill visit. Our Graduate Hotels are know for their eclectic themed décor honoring the universities they are by as well as the regions they're in. Each one is uniquely different. Thanks again!David G

10/10 Excellent

Carly Morgan

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super cute property, friendly staff, clean gym
Séjour de 2 nuits en janvier 2024
Réponse de Graduate Guest Services le 29 janv. 2024
Hi, Carly.Thank you for the great review! I'm so glad you enjoyed the Graduate Chapel Hill, including the unique décor it offers. We look forward to warmly welcoming you back as our guests. Thanks again!David G

10/10 Excellent

Margaret

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Graduate Guest Services le 24 janv. 2024
Hi, Margaret.Thank you so much for the great review. I'm so glad to see you had a great stay with us. Please keep Graduate Hotels in mind for future travels. We hope to have you back as our guest soon. Thanks again!David G

8/10 Bien

Brittney

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Graduate Guest Services le 24 janv. 2024
Hi, Brittney.Thank you so much for you review. Such candid expressions help us to see where we are doing well & areas we may need to improve. We hope to have you back as our guest & make your next stay with us even better. Thanks again!David G

10/10 Excellent

madeleine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Design, decor, themed hotel. We loved it.
Séjour de 1 nuit en janvier 2024
Réponse de Graduate Guest Services le 20 janv. 2024
Hi, Madeleine.Thank you so much! I'm glad you enjoyed your stay with us. Graduate Hotels do provide a unique experience for our guests. A lot of thought goes into the décor. We hope to have you back as our guests soon. Thanks again!David G

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de Graduate Guest Services le 20 janv. 2024
We greatly appreciate the great review. I'm so glad to you had such a wonderful experience with us. Please keep Graduate Hotels in mind on your future travels. Thanks again!David G

10/10 Excellent

Myrissa

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Graduate Guest Services le 19 janv. 2024
We greatly appreciate your positive review, Myrissa!I'm so glad you had such a wonderful stay. We look forward to having you as our guest again on your next Chapel Hill visit. Please keep Graduate Hotels in mind on your future travels. We have over 30 locations.Thanks again!David G

10/10 Excellent

Adam

Séjour de 1 nuit en janvier 2024
Réponse de Abbey Tillman, General Manager le 7 févr. 2024
Thank you for the feedback!

10/10 Excellent

Ralph

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Graduate Guest Services le 19 janv. 2024
Thank you so much, Ralph!I'm so glad to hear you had a great stay with us. We hope to have you back as our guests on your next Chapel Hill visit. Please keep Graduate Hotels in mind on your future travels. We have over 30 locations.Thanks again!David G

10/10 Excellent

Mark

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Awesome stay, will come back
Séjour de 2 nuits en janvier 2024
Réponse de Graduate Guest Services le 15 janv. 2024
Thank you so much, Mark!It's wonderful to hear you had a great stay with us in Chapel Hill. Please keep Graduate Hotels in mind on future travels. Thanks again!David G

10/10 Excellent

Courtney

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Graduate Guest Services le 15 janv. 2024
Thank you so much, Courtney!We're so glad to hear you had a great stay with us. Please keep Graduate Hotels in mind on future travels. Thanks again!David G