Extérieur

Avis sur Mercure Queenstown Resort

4 out of 5
Mercure Queenstown Resort
Sainsbury Road, Queenstown

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 437 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 368 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 137 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 44 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 17 avis sur 1003." "

8,6/10

Propreté

8,8/10

Personnel et service

8,4/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Georges

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2017

10/10 Excellent

Georges

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2017

8/10 Bien

Annick

Les points forts : Personnel et service
Hôtel bien situé.
Moquette sale, rideaux tachés, salle de bains minuscule et pas pratique, sièges de la salle du petit déjeuner très sales. Ne donne pas envie d'y revenir !

8/10 Bien

Michelle, Québec

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien
Nous sommes demeurés dans une chambre avec vue sur le jardin. La chambre était propre et moderne, mais la salle de bain (propre) a grand besoin de rénovations. La vue sur les montagnes de la salle à dîner est splendide. Côté emplacement, l'hôtel est un peu loin du centre-ville (nécessite une voiture ou de prendre le service d'autobus qui roule aux 30 min).

8/10 Bien

Laurent, Noumea

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superbe vue !
Séjour impeccable avec une chambre avec vue sur le lac.
Réponse de Michelle le 26 déc. 2015
Thank you for your review and score. We do hope you return on your next Queenstown visit, Kind regards, Michelle Dent, Mercure Queenstown

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

YONGQIAN

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property is very nice, it would be great to have a balcony. Thank you
Séjour de 2 nuits en mars 2024
Réponse de Amy McMahon, Assistant Manager le 26 mars 2024
Dear Yongqian,Thank you for sharing your feedback following your recent stay at Mercure Queenstown Resort. We're glad to hear that you found our property to be very nice.We appreciate your suggestion regarding the addition of balconies to our rooms. While our rooms do not currently feature balconies, we will certainly take your feedback into consideration as we continue to enhance our facilities and offerings.Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future for another enjoyable experience.Best regards,Amy McMahonAssistant ManagerMercure Queenstown Resort

10/10 Excellent

James

Beautiful view over looking the lake.
Séjour de 1 nuit en mars 2024
Réponse de Amy McMahon, Assistant Manager le 26 mars 2024
Dear James,Thank you for sharing your wonderful feedback on Expedia! We're thrilled to hear that you enjoyed the beautiful view overlooking the lake during your stay with us.Should your travels bring you back to Queenstown, we would be honored to welcome you again for another memorable experience.Best regards,Amy McMahonAssistant ManagerMercure Queenstown Resort

10/10 Excellent

Steven

Séjour de 3 nuits en février 2024
Réponse de Amy McMahon, Assistant Manager le 26 mars 2024
Dear Steven,Thank you for taking the time to rate your experience with us on Expedia! We're delighted to see that you had a fantastic stay.If you have any specific feedback or if there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.We look forward to welcoming you back for another five-star experience in the future!Best regards,Amy McMahonAssistant ManagerMercure Queenstown Resort

8/10 Bien

david

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fantastic view from the room of the lake and mountains. Dining options limited
Séjour de 2 nuits en février 2024
Réponse de Amy McMahon, Assistant Manager le 2 mars 2024
Dear David,Thank you for choosing Mercure Queenstown Resort and for sharing your feedback with us.We are pleased to hear that you enjoyed the fantastic view of the lake and mountains from your room. It's our aim to provide our guests with memorable experiences and breathtaking vistas.We appreciate your comments regarding the dining options. We continually strive to enhance our offerings, and your feedback will certainly help us in this regard. We have recently updated our bar menu, to include more options, including pizzas and other tasty treats.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Amy McMahonAssistant ManagerMercure Queenstown Resort

10/10 Excellent

Uele

Voyage en couple
Les points forts : Propreté et équipements
Good service nice view & good people
Séjour de 2 nuits en février 2024
Réponse de Amy McMahon, Assistant Manager le 2 mars 2024
Dear Uele,Thank you for choosing Mercure Queenstown Resort and for sharing your positive feedback with us.We are delighted to hear that you enjoyed your stay and that our service, along with the picturesque views, met your expectations. Providing excellent service and creating memorable experiences for our guests are our top priorities.We truly appreciate your kind words and hope to welcome you back for another wonderful stay in the future.Warm regards,Amy McMahonAssistant ManagerMercure Queenstown Resort

10/10 Excellent

Tiana

Séjour de 3 nuits en février 2024
Réponse de Amy McMahon, Assistant Manager le 26 mars 2024
Dear Tiana,Thank you for taking the time to rate your experience with us on Expedia! We're delighted to see that you had a fantastic stay.If you have any specific feedback or if there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.We look forward to welcoming you back for another five-star experience in the future!Best regards,Amy McMahonAssistant ManagerMercure Queenstown Resort

10/10 Excellent

Nimisha

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mercure is a beautiful property with a nice view of the lake. We enjoyed our stay fully. We got dinner at the restaurant in the hotel that also has an amazing view. Buffet breakfast was decent. 5 star property. Plenty of parking available. It is a 5 min drive to the city centre but we didn’t mind.
Réponse de Amy McMahon, Assistant Manager le 5 févr. 2024
Dear Nimisha,Thank you for choosing Mercure Queenstown Resort and for sharing your wonderful experience with us. We are delighted to hear that you found our property beautiful with a nice view of the lake, and that you enjoyed your stay fully.It's fantastic that you had a positive dining experience at our restaurant, appreciating the amazing view. We're also glad you enjoyed the buffet breakfast and found our property to be a 5-star experience. Your mention of the ample parking and the short drive to the city centre is much appreciated.We value your feedback and are thrilled to have provided you with a memorable stay. We look forward to welcoming you back for another enjoyable experience.Best regards,Mercure Queenstown Resort reservations agent

10/10 Excellent

IFTEKHER

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Parking was inadequate, had to park on roadside every time when we return late, could be the reason for peak season, Also ground floor general toilets were not clean, not even enough toilet papers. Not good,
Séjour de 4 nuits en janvier 2024
Réponse de Amy McMahon, Assistant Manager le 5 févr. 2024
Dear IFTEKHER,Thank you for taking the time to share your feedback with us. We appreciate your perfect score and are pleased to hear that overall, your stay at Mercure Queenstown Resort was satisfactory.We apologize for the inconvenience you faced regarding the parking situation and cleanliness of the ground floor general toilets. Your concerns are important to us, and we will address these issues with our team to ensure improvements are made. Please be assured that your feedback will be taken seriously, and we appreciate your understanding.We hope to have the opportunity to welcome you back for an even better experience in the future.Best regards,Mercure Queenstown Resort reservations agent

10/10 Excellent

Sriram

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stunning views from our lakeview room
Séjour de 1 nuit en janvier 2024
Réponse de Amy McMahon, Assistant Manager le 28 janv. 2024
Dear Sriram,Thank you for the stellar 5-star review on Expedia! We're delighted to hear you enjoyed the stunning views from your lakeview room at Mercure Queenstown Resort. Your appreciation means a lot to us. Should you have any more feedback or if there's anything specific you loved about your stay, please share. We look forward to welcoming you back for another memorable experience.Best regards,The Mercure Queenstown Resort Team

8/10 Bien

George

Voyage en groupe
Les points forts : Équipements
Séjour de 3 nuits en janvier 2024
Réponse de Amy McMahon, Assistant Manager le 28 janv. 2024
Dear George,Thank you for choosing Mercure Queenstown Resort. We're delighted to hear you had a positive experience during your stay. Your valuable feedback helps us continually improve. If there's anything specific you think we can enhance for your next visit, please don't hesitate to let us know. We look forward to welcoming you back soon.Warm regards,The Mercure Queenstown Resort Team

10/10 Excellent

Ashish

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wonderful hotel
Réponse de Amy McMahon, Assistant Manager le 28 janv. 2024
Dear Ashish,Thank you for the fantastic 5-star review on Expedia! We're thrilled to hear you had a wonderful experience at Mercure Queenstown Resort. If there are any specific highlights you'd like to share or suggestions for improvement, feel free to let us know. Your feedback is invaluable. We look forward to hosting you again for another exceptional stay.Warm regards,The Mercure Queenstown Resort Team

10/10 Excellent

Amie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The pool could’ve been heated to make it warmer
Séjour de 4 nuits en janvier 2024
Réponse de Jamaica Gamero Corio le 16 janv. 2024
Dear Amie ,Thank you for sharing your feedback. We appreciate your suggestion regarding the pool temperature. Providing a comfortable and enjoyable experience for our guests is important to us. Your input helps us understand areas where we can make improvements. If you have any more details or specific suggestions, feel free to let us know. We value your comments, and we hope to have the opportunity to enhance your experience in the future.Jamaica Gamero CorioAssistant Manager

10/10 Excellent

Balkrushna

Séjour de 5 nuits en janvier 2024
Réponse de Jamaica Gamero Corio le 16 janv. 2024
Dear Balkrushna We very much appreciate your comments regarding your stay at the Mercure.It is always a pleasure to receive positive feedbackThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best RegardsJamaica Gamero CorioAssisant Manager

8/10 Bien

Lelava

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023
Réponse de Jamaica Gamero Corio le 16 janv. 2024
Thank you for sharing your positive feedback about the Mercure Queenstown, we appreciated!We hope to see you anytime soon.Jamaica Gamero Corio

2/10 Horrible

Leah

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The rooms were old & rundown. We paid $760 for 1 night - we expected a luxury, but our room was old & outdated. The carpet was all coming away from the edges of the room! The bathroom was basic & the shower wasn’t clean. Even our view from the room was obstructed by the long grass & a very outdated metal fence.
Séjour de 1 nuit en décembre 2023
Réponse de Jamaica Gamero Corio le 16 janv. 2024
Dear Leah Thank you for taking the time to share your experience, and we apologize for any inconvenience you encountered during your stay. We understand the importance of a comfortable and enjoyable accommodation. Your feedback is valuable, and we'll use it to address the issues you've mentioned. We strive to provide a high standard of service, and we regret if we fell short of your expectations on this occasion.If you have any additional details or specific concerns you'd like to share, please feel free to provide them. We appreciate your input as it helps us improve and deliver a better experience for our guests.Best Regards,Jamaica Gamero CorioAssistant Manager

10/10 Excellent

Mary

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the breakfast buffet
Séjour de 3 nuits en décembre 2023
Réponse de Jamaica Gamero Corio le 16 janv. 2024
Thank you for sharing your experience! We're delighted to hear that you had a lovely time during your stay at MercureWe hope to see you again anytime soon.Best RegardsJamaica Gamero Corio

10/10 Excellent

Xin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The lake view was awesome. Among the hotels we stayed, this one offers the most stunning view. This great is a great option if you are ok being a bit far from downtown. Driving to downtown takes 10 mins. The parts we didn't quite like were that breakfast choices were a bit limited and parking space filled up after 10 pm.
Réponse de Jamaica Gamero Corio le 9 janv. 2024
Dear Xin, it's wonderful to hear you enjoyed the stunning lake view during your stay! Being a bit further from downtown can provide a peaceful retreat. I apologize for the limited breakfast choices and the challenge with parking availability after 10 pm. Your feedback is invaluable and will help us enhance our services. Should you have any other preferences or need assistance for your next stay, please feel free to let us know. Your comfort is important to us!Jamaica Gamero CorioAssistant Manager

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en décembre 2023
Réponse de Jamaica Gamero Corio le 16 janv. 2024
Thank you for taking the time to share your positive experience! We're delighted to hear that you enjoyed your stay. Best wishes,Jamaica Gamero Corio

10/10 Excellent

Leah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stunning lake views
We had a beautiful view from our room, the staff were very friendly
Séjour de 1 nuit en décembre 2023
Réponse de Jamaica Gamero Corio le 9 janv. 2024
Dear Leah,It's fantastic to hear you enjoyed the beautiful view from your room and found our staff to be friendly. Thank you for sharing your picture with us! We hope you had a wonderful stay, and we could welcome you again soon!Jamaica Gamero Corio

8/10 Bien

YOUREE

Séjour de 3 nuits en décembre 2023
Réponse de Jamaica Gamero Corio le 16 janv. 2024
Thank you for sharing your positive experience! We're thrilled to hear that you had a very enjoyable stayBest wishesJamaica Gamero Corio

10/10 Excellent

ASHOKKUMAR

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023
Réponse de Jamaica Gamero Corio le 24 déc. 2023
Dear Ashokkumar We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Jamaica Gamero CorioAssistant Manager

8/10 Bien

Uday

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very spacious property
Séjour de 3 nuits en novembre 2023
Réponse de Amy McMahon, Assistant Manager le 9 déc. 2023
Dear Uday,Thank you for sharing your feedback following your recent stay at Mercure Queenstown Resort. We are pleased to hear that you found our property to be very spacious.Your satisfaction is important to us, and we appreciate your positive rating. If there are specific aspects of your stay that stood out or areas where we can improve, please feel free to provide additional details.We hope to have the pleasure of welcoming you back for another enjoyable experience in the future.

10/10 Excellent

Benjamin

Séjour de 2 nuits en novembre 2023
Réponse de Amy McMahon, Assistant Manager le 17 déc. 2023
Dear Benjamin,Thank you for taking the time to share your perfect 5 out of 5 rating on Wotif! We're thrilled to hear that you had such a positive experience at Mercure Queenstown Resort. If there's anything specific that stood out to you during your stay or any feedback you'd like to provide, we'd love to hear it. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back for another outstanding stay in the future.Best Regards,The Mercure Queenstown Resort Team

10/10 Excellent

Christian

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location with beautiful views
Séjour de 2 nuits en novembre 2023
Réponse de Amy McMahon, Assistant Manager le 9 déc. 2023
Dear Christian,Thank you for taking the time to share your positive feedback about your recent stay at Mercure Queenstown Resort. We are delighted to hear that you enjoyed our great location and beautiful views.Our team works hard to provide a memorable experience for our guests, and it's rewarding to know that we met your expectations. If you have any specific highlights or suggestions for improvement, we would love to hear more.We appreciate your recommendation and look forward to the opportunity of welcoming you back for another fantastic stay.

8/10 Bien

Royden Cruz

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en novembre 2023
Réponse de Amy McMahon, Assistant Manager le 9 déc. 2023
Dear Royden Cruz,Thank you for choosing Mercure Queenstown Resort and taking the time to share your experience with us on Expedia.We're pleased to see your overall satisfaction with your stay, reflected in your 80/100 rating. However, we noticed there might be areas where we could enhance your experience further. If you have specific feedback or suggestions, please feel free to share them with us. We value your insights and are always striving to improve.We hope to welcome you back for another enjoyable stay in the future. If there's anything specific you'd like us to address for your next visit, please don't hesitate to let us know.

10/10 Excellent

Usha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2023
Réponse de Amy McMahon, Assistant Manager le 17 nov. 2023
Dear Usha, Thank you for taking the time to leave a review, we very much appreciate your high ratings regarding your stay at the Mercure Queenstown Resort. We are so grateful for your feedback! Thank you for your honest comments about the vegetarian variety at breakfast, we will pass this on to the Food and beverage team so they can review our buffet offering. It is a pleasure to know that you had a great experience at our hotel and that our facilities, staff and location exceeded your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy McMahon Assistant Manager Mercure Queenstown Resort

10/10 Excellent

Jan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Awesome
Great stay. Great bed, nice and peaceful location
Séjour de 2 nuits en octobre 2023
Réponse de Amy McMahon, Assistant Manager le 22 oct. 2023
Thank you Jan, for your fantastic review and for choosing to stay with us at Mercure Queenstown Resort. We're thrilled to hear that you had a great stay and found our beds comfortable. Our peaceful location is indeed a plus for those seeking relaxation and tranquility.We appreciate your perfect rating and your kind words. It's wonderful to know that you enjoyed your time with us. If you have any specific feedback or suggestions to make your next stay even better, please feel free to share them with us.We hope to welcome you back for another amazing stay in the future. Safe travels!Best regards,The Mercure Queenstown Resort Team

8/10 Bien

Anna

Les points forts : Personnel et service
Séjour de 2 nuits en octobre 2023
Réponse de Amy McMahon, Assistant Manager le 22 oct. 2023
Dear Anna,Thank you for choosing to stay at Mercure Queenstown Resort. We appreciate your feedback and are delighted to hear that you had a positive experience during your visit.If there are any specific aspects of your stay that you feel could be improved to make it a 5-star experience, please don't hesitate to share your thoughts with us. We're always looking for ways to enhance our guests' experiences.Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back for an even more enjoyable stay in the future.Best regards,The Mercure Queenstown Resort Team

10/10 Excellent

Christina

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were great, the breakfast was a hood range of food and the bed were so comfortable
Séjour de 4 nuits en août 2023
Réponse de Jamaica Gamero Corio le 19 oct. 2023
Dear Christina,Thank you for sharing your positive experience at Mercure Queenstown. We are delighted to hear that you found our staff to be great and enjoyed the variety of food offered at breakfast. Comfortable beds are indeed essential for a good night's sleep, and we're glad we could provide that for you.Your feedback is valuable to us, and we appreciate your time in letting us know about your pleasant stay. Should your future plans include a return to Queenstown, we look forward to the opportunity to welcome you back.If there's anything specific you enjoyed the most or any areas you believe we can improve upon, please feel free to share your insights.Warm regards,Jamaica Gamero Corio,Assistant ManagerMercure Queenstown Resort

8/10 Bien

Sajana

Séjour de 7 nuits en septembre 2023
Réponse de Amy McMahon, Assistant Manager le 22 oct. 2023
Dear Sajana,Thank you for choosing to stay at Mercure Queenstown Resort. We appreciate your feedback and are delighted to hear that you had a positive experience during your visit.If there are any specific aspects of your stay that you feel could be improved to make it a 5-star experience, please don't hesitate to share your thoughts with us. We're always looking for ways to enhance our guests' experiences.Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back for an even more enjoyable stay in the future.Best regards,The Mercure Queenstown Resort Team

8/10 Bien

arshad

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was great. Room was clean. Could have been a bit bigger. Breakfast area, bar, gym and spa were great. Corridors are bit dark around the room. No playing area for kids is a big let down specially on a rainy day. Rest was fine.
Séjour de 4 nuits en septembre 2023
Réponse de Jamaica Gamero Corio le 19 oct. 2023
Dear Arshad,Thank you for taking the time to share your feedback regarding your recent stay at Mercure Queenstown. We appreciate your positive comments about our staff, cleanliness, and the various facilities like the breakfast area, bar, gym, and spa. It's rewarding to know that you had an overall positive experience.We have noted your feedback about the room size, corridor lighting, and the absence of a playing area for kids on rainy days. Your insights are important to us, and we will certainly consider them as we aim to enhance our guest experience.If your future travels bring you back to Queenstown, we would be honored to host you again. Should you have any additional suggestions or specific preferences for your next stay, please feel free to let us know.Safe travels and warm regards,Jamaica Gamero CorioAssistant ManagerMercure Queenstown Resort

8/10 Bien

Peter

Les points forts : Propreté et personnel et service
Séjour de 5 nuits en août 2023
Réponse de Amy McMahon, Assistant Manager le 27 sept. 2023
Dear Peter,We very much appreciate your near perfect ratings regarding your stay at the Mercure Queenstown Resort. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy McMahon, Assistant Manager

6/10 Satisfaisant

Kratick

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et équipements
.
Séjour de 5 nuits en septembre 2023
Réponse de Amy McMahon, Assistant Manager le 22 oct. 2023
Dear Kratick,We hope you are doing well.We appreciate your feedback from your recent stay at Mercure Queenstown Resort. We're interested in understanding what aspects led to your rating. Please share more details so we can address any concerns and enhance our services.Thanks for choosing the Mercure Queenstown Resort. We hope to see you again in the future for an improved stay!Best regards,The Mercure Queenstown Resort Team

10/10 Excellent

Admir

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location and lovely staff. Loved our family stay at this resort.
Séjour de 7 nuits en septembre 2023
Réponse de Jamaica Gamero Corio le 25 sept. 2023
Dear AdmirThank you for taking the time to share your feedback about your recent family stay at Mercure Queenstown Resort. We greatly appreciate your kind words.We're thrilled to hear that you found our location great and that you had a lovely experience with our staff. Providing a memorable stay for families is something we take pride in, and it's wonderful to know that we were able to make your visit special.If you have any specific comments or suggestions for how we can improve our services for your next stay, please feel free to share. We're always looking for ways to enhance our guests' experiences.We hope you had the chance to enjoy the beautiful surroundings and amenities we offer. We look forward to welcoming you and your family back in the future. Should you need any assistance with future reservations or have any questions, please don't hesitate to reach out.Warm regards,Jamaica Gamero Corio Assistant ManagerMercure Queenstown Resort

10/10 Excellent

Stephanus

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
great location and handy to public transport
Séjour de 2 nuits en septembre 2023
Réponse de Amy McMahon, Assistant Manager le 27 sept. 2023
Dear Stephanus, Thank you so much for your kind comments regarding your stay at the Mercure Queenstown Resort. We love our location in Fernhill, which offers amazing views of the lake and mountains! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy McMahon, Assistant Manager

6/10 Satisfaisant

anish

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The room was ok ok.the heat pump was soo smelly and noisy.after 3 attempts then they got the ac serviced but the noise was still there. The beds were not comfy at all.
Séjour de 5 nuits en septembre 2023
Réponse de Amy McMahon le 17 sept. 2023
Dear Anish,We appreciate your recent stay at Mercure Queenstown Resort and your valuable feedback. We're sorry to hear about the issues you faced with the heat pump, noise, and the comfort of the beds. Please accept our apologies for any inconvenience. We will investigate and address these concerns to enhance our guests' experience. We understand how important a comfortable nights' sleep is and we apologise we fell short in providing that on this occasion. Your feedback is important, and we hope to welcome you back for an improved stay in the future.Warm regards,Amy McMahonAssistant ManagerMercure Queenstown Resort

10/10 Excellent

Corazon

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent view
Séjour de 7 nuits en août 2023
Réponse de Jamaica Gamero Corio le 12 sept. 2023
We greatly appreciate your feedback and are delighted to hear that you enjoyed the excellent view during your stay. Providing our guests with a memorable experience is always our top priority.If you have any further comments or suggestions, please don't hesitate to share. We look forward to welcoming you back to the Mercure Resort Queenstown for another exceptional visit.Warm regards,Jamaica Gamero Corio

4/10 Médiocre

brad

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en août 2023
Réponse de Amy McMahon, Assistant Manager le 17 déc. 2023
Dear Brad,We appreciate you taking the time to share your feedback on Wotif. We're sorry to hear that your experience at Mercure Queenstown Resort did not meet your expectations, and we sincerely apologize for any shortcomings you encountered. Your feedback is valuable to us, and we would like to learn more about the specific issues you faced to ensure we can address them and improve our services. If you're willing to provide additional details, please feel free to reach out. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Best Regards,The Mercure Queenstown Resort Team

8/10 Bien

Judy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place for a couple of relaxing days.
Séjour de 2 nuits en août 2023
Réponse de Jamaica Gamero Corio le 4 sept. 2023
Dear Judy,I'm glad to hear that you had a great and relaxing time during your stay. If you have any specific feedback or would like to share more about your experience, please feel free to do so. We're here to assist you with any questions or requests you may have. Thank you for choosing to stay with us!Jamaica Gamero CorioAssistant Manager

10/10 Excellent

A

Séjour de 2 nuits en août 2023
Réponse de Amy McMahon, Assistant Manager le 27 sept. 2023
Dear A,We very much appreciate your high ratings regarding your stay at the Mercure Queenstown Resort. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy McMahon, Assistant Manager

10/10 Excellent

Richard

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very Comfortable
Séjour de 2 nuits en août 2023
Réponse de Amy McMahon, Assistant Manager le 17 sept. 2023
Dear Richard,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a very comfortable stay with us at Mercure Queenstown Resort.Our team works hard to provide a cozy and welcoming atmosphere for all our guests, and it's wonderful to know that you found your stay enjoyable. If you have any suggestions or specific highlights you'd like to share about your visit, please don't hesitate to let us know.We appreciate your support and look forward to welcoming you back for another excellent experience in the future.

4/10 Médiocre

Mark

Séjour de 1 nuit en août 2023
Réponse de Amy McMahon, Assistant Manager le 17 déc. 2023
Dear Mark,We appreciate you taking the time to share your feedback on Wotif. We're sorry to hear that your experience at Mercure Queenstown Resort did not meet your expectations, and we sincerely apologize for any shortcomings you encountered. Your feedback is valuable to us, and we would like to learn more about the specific issues you faced to ensure we can address them and improve our services. If you're willing to provide additional details, please feel free to reach out. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Best Regards,The Mercure Queenstown Resort Team

8/10 Bien

ASHWANI KUMAR

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en août 2023
Réponse de Amy McMahon, Assistant Manager le 17 sept. 2023
Dear Ashwani Kumar,Thank you for taking the time to provide your feedback on your recent stay at the Mercure Queenstown Resort. We value your opinion and are delighted to hear that you had a positive experience overall, reflected in your 80/100 rating.If you have any specific comments or suggestions on how we can further improve our services or make your next visit even more enjoyable, please don't hesitate to share them. Your input helps us enhance the experience we provide to our guests.We look forward to welcoming you back in the future and hope to make your next stay even better.

10/10 Excellent

Luz

The lake views
Séjour de 5 nuits en août 2023
Réponse de Jamaica Gamero Corio le 15 août 2023
Dear Luz Thank you for sharing your feedback! It sounds like you were captivated by the stunning lake views during your stay. We're delighted to know that you enjoyed this aspect of your experience. If you have any more details to share about your stay or any other impressions you'd like to convey, feel free to let us know. We appreciate your choice to stay with us and for sharing your thoughts about the lake views!Jamaica Gamero CorioAssistant Manager