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Avis sur Majestic Colonial Punta Cana - All Inclusive

4 out of 5
Majestic Colonial Punta Cana - All Inclusive
Carretera El Macao, Punta Cana, La Altagracia

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 2090 avis sur 3661." "
Note des voyageurs de 8 (Bien), d’après 841 avis sur 3661." "
Note des voyageurs de 6 (Satisfaisant), d’après 360 avis sur 3661." "
Note des voyageurs de 4 (Médiocre), d’après 199 avis sur 3661." "
Note des voyageurs de 2 (Horrible), d’après 171 avis sur 3661." "

9,0/10

Propreté

8,8/10

Personnel et service

8,8/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Serge

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Le service était excellent
Séjour de 7 nuits en janvier 2024
Réponse de Brandor Hernández le 15 janv. 2024
Dear Serge, We sincerely appreciate your perfect rating and kind words about your stay at Majestic.It is reviews like yours which keep the team at the resort motivated, and we sincerely thank you for your time for placing a review for us.Thank you for your valuable comments, and we look forward to welcoming you back to your home-away-from-home here in paradise.Kind regards,Customer Care at Majestic Resorts

10/10 Excellent

valerie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hôtel très propre Personnel à l’écoute Très belles chambres et plage
Séjour de 7 nuits en décembre 2023
Réponse de Brandor Hernández le 28 déc. 2023
Dear Valerie,We sincerely appreciate your perfect rating and kind words about your stay at Majestic.Our objective is to provide exceptional vacation experiences for all our guests, and we are pleased to see that our staff went above and beyond to ensure you had a wonderful and memorable stay with us.Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.Kind regards,Customer Care at Majestic Resorts

10/10 Excellent

Florian

Voyage en couple
Les points forts : Équipements
Très bonne position. Suite Junior avec accès direct a la piscine très sympatique
Séjour de 4 nuits en août 2023
Réponse de Nathalie Montero le 26 août 2023
Dear Florian,Thank you for taking the time to share your review regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

8/10 Bien

jean lucien

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent
Séjour de 4 nuits en août 2023
Réponse de Melissa Espinosa le 22 août 2023
Dear Jean,Thank you for taking the time to share your review regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Melissa EspinosaCustomer Care at Majestic Resorts.

10/10 Excellent

Jelene

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Très bon séjour dans cet établissement. Personnel hyper accueillant. La nourriture est assez diversifiée. Petit bémol pour les activités: pas assez mises en avant.
Séjour de 14 nuits en mai 2023
Réponse de Jessica Matos le 4 juin 2023
Dear Jelene,First of all, please allow us to thank you personally for taking the time to share your feedback regarding your recent stay with us.It is truly a pleasure for us to receive your impressions of this trip and we are so pleased to hear that you found it to be an enjoyable experience.We hope to welcome you back soon for another memorable vacation we trust you will cherish forever.Sincerely,Customer Care at Majestic Resorts

8/10 Bien

Philippe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bel hôtel, propre, agréable
L'hôtel et les services proposés sont très bien. J'étais venu plusieurs fois dans cet hôtel dans les années 2010-2015, rien n'a vraiment changé, hormis un rafraîchissement, mais le rapport qualité/prix a à mon avis baissé (prix plus élevés par rapport aux services restés stables, voire inférieurs).
Séjour de 7 nuits en décembre 2022
Réponse de CC le 25 déc. 2022
Dear Philippe,Please let us thank you personally for having chosen Majestic Colonial once again. It is an honor for us to have guests like you who chose us and come back to enjoy a fabulous vacation here.Your comments are incredibly valuable to us, as they help us in our continued effort to exceed guests’ expectations and experiences. We appreciate you taking the time to share your thoughts with us. We want to thank you once again for giving us your trust and loyalty. Our great team is focused on providing our guests with a service full of details, personalized and authentic.We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic. Sincerely, Fátima CalzadaCustomer Care at Majestic Resorts

10/10 Excellent

Enzo

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Réponse de Karen Covarrubias le 7 mars 2023
Dear Enzo,Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

Bruce

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff is very kind and helpfull, hotel is wonderfull, you can have fun with activities or stay relaxing. It's for all
Réponse de CC le 6 nov. 2022
Dear Bruce,On behalf of all the staff here at Majestic Colonial, we would like to thank you for having chosen us for your stay in Punta Cana.Your kind words are truly encouraging us to keep delivering excellent service to our guests. Rest assured that your compliments will be shared with the entire team. It is such a pleasure to learn that we can contribute to making your stay a memorable experience.We are looking forward to having you as our guest once again.Sincerely,Nathalie MonteroCustomer Care at Majestic Resorts

2/10 Horrible

Sylvain

Séjour de 7 nuits en septembre 2022

6/10 Satisfaisant

Hélène

Voyage en famille
Les points forts : Confort de la chambre
Dommage, je n y retournerais pas !
Tout d abord les point positifs : L hôtel est super beau, beau jardin bien entretenu par les jardiniers ! Les chambres sont biens et confortable. Le ménage est bien fait et les serviettes sont changés tous les jours. La Nourritures est très bonnes au buffets et au grill et au japonais pas les autres et les spectacles le soir sont aussi très bien . La plage est bien dommage en août il y est plein de sargasses donc on peu pas se baigner et ne sont pas ramassés. Les piscines sont belles dans leur design. Le club enfants super! Les filles au top!!!! Maintenant les négatifs et pourquoi je n y retournerais pas : Les services de restaurations !!!!! Juste horrible pas tous heureusement mais pas mal de femmes et au buffet du haut (pas celui de la plage) Aucun sourire , les personnes qui places sont désagréables donne des tables pas faites et sales alors qu il y en a d autre, il manque toujours quelques chose sur la table et quand on demande quelque chose comme Du vin cela arrive limite à la fin du repas… Jonathan était super et un autre petit monsieur qui cours vite 😅👍 Bref repas plutôt stressant et énervant!!!! Le gourmet n est pas un gourmet dommage juste la même nourriture que le buffet juste un peu mieux décoré et encore les déserts un peu une honte!!!! Le mexicain pas bon ! L insonorisation des chambre , on attend tout ce qui se passe dans le couloir ! Dommage ! La piscine attention pas de maillots de bain blanc ou claire sinon ils finisse jaune….
Séjour de 12 nuits en août 2022
Réponse de CC le 27 août 2022
Dear Hélène,First of all, please allow us to thank you personally for taking the time to share your feedback regarding your recent stay with us.In regards to your experience with some of our staff members, we would like to first and foremost apologize if at any point you felt you were not treated with the utmost respect and courtesy. Please be assured that this is a matter that we take very seriously as we follow very strict procedures throughout our resort. Our goal is to provide our guests a fantastic visit and incredible memories, and we regret that we did not accomplish this for you. Once again, thank you for your valuable comments as it is mainly through guest comments that we become aware of improvements that can be made and this constantly drives us to excellence.Sincerely, Fátima CalzadaCustomer Care at Majestic Resorts

8/10 Bien

Eric

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
MAJESTIC
Tres bon sejour,cadre magnifique.Hormis les excursions organisées, il est compliqué de sortir pour aller en ville.Buffet abondant en espérant qu'il n'y ait pas un gachis consequent. Club enfant très bien,animateurs à l'écoute des enfants (parle français).Spectacles des soirées, variés et de tres bonne qualité. Personnel agréable, avec quelques loupés,surtout le placement au buffet principal:table attribuée non dressée, ou à moitié. Lenteur au service des boissons ( café au petit petit-déjeuner arrivé 20 mn apres la prise de commande). En résumé, un bon hotel,pour un sejour en famille.
Séjour de 12 nuits en août 2022
Réponse de CC le 27 août 2022
Dear Eric,Thank you for selecting our hotel for your vacation and for sharing the impression of your stay at our resort. We are delighted that we had the opportunity to be at your service. However, we regret that you didn’t find all food and bar service to your satisfaction. Please be assured that we have specifically noted your comments and brought them to the immediate attention of the Executive Chef and Food & Beverage Manager for review and improvement. Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.Sincerely, Fátima CalzadaCustomer Care at Majestic Resorts

10/10 Excellent

Anoch kandiah

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent
Séjour de 4 nuits en juillet 2022
Réponse de CC le 31 juil. 2022
Dear Anoch, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We hope to see you many more times for even more excellent vacation experiences. Sincerely, Bethania Bolívar Customer Care at Majestic Resorts

10/10 Excellent

david

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bel hôtel qui mérite pleinement des 5 étoiles. Le colonial club adult only est a proximité de toutes activités et restauration. Chambre spacieuse. Merci a notre majordome Nelson qui a répondu positivement à nos demandes. Merci a Miru au bar sur la petite place pour sa gentillesse. Idem pour Luis et Catherine au bar de la piscine. Pour les transferts depuis et vers l'aéroport de Punta Cana n hésitez pas à solliciter les ubers beaucoup moins cher que les taxis ( compter 15$ aller pour vous rendre au majestic.) Attention cependant les uber peuvent rentrer dans les ressorts pour vous y déposer mais il vous faut aller à la barrière de l hôtel pour prendre votre uber. Nourriture variée et très bonne au buffet principal. Plage grande et eau transparente. Enjoy!
Séjour de 9 nuits en février 2022
Réponse de Customer Care le 8 mars 2022
Dear Valued Guest, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We all look forward to your next visit to Majestic Resorts. Warm regards, Ada Camilo, Customer Care Majestic Resorts

10/10 Excellent

zunimar

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Excellent hôtel. Autant pour les adultes que pour les enfants. Des vacances sans soucis, tout à disposition. Nourriture excellente, boissons alcool de qualité. Personnel agréable et professionnel du début à la fin. Spectacles activités de qualité. Les enfants ont adorés le Kids Club. L'hôtel est propre et très bien entretenu. Le buffet, les restaurants sont excellents. L'hôtel est magnifique, les piscines sont propres et très agréables. Honnêtement il vaut ses 5 étoiles. Nous voyageons souvent et nous sommes objectifs. Nous y retournerons probablement et le recommandons à 100%
Séjour de 7 nuits en février 2022
Réponse de Customer Care le 8 mars 2022
Dear Valued Guest, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We all look forward to your next visit to Majestic Resorts. Warm regards, Ada Camilo, Customer Care Majestic Resorts

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en février 2022
Réponse de CC le 5 mars 2022
Dear Guest, Thank you for taking the time to share your rating regarding your recent stay with us. We hope you enjoyed every minute of your vacation in the beautiful Dominican Republic and we all look forward to your next visit to Majestic Resorts. Warm regards, Scarlet Montalvo Customer Care Majestic Resorts

8/10 Bien

Oualid

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service
Séjour famille
Point positif : propreté dans les chambres, wifi de qualité, nourriture convenable Point négatif : room service super lent 2 h d’attente pour un fish and chips, on a l’impression de déranger les employés dans la cantine .. En revanche gros point positif concernant le service de expédia sur place notamment à Melvin de la conciergerie qui a su faire preuve d’un grand sens du service client ! Merci à toi
Séjour de 11 nuits en février 2022
Réponse de CC le 5 mars 2022
Dear Guest, Thank you for taking the time to share your rating regarding your recent stay with us. We hope you enjoyed every minute of your vacation in the beautiful Dominican Republic and we all look forward to your next visit to Majestic Resorts. Warm regards, Scarlet Montalvo Customer Care Majestic Resorts

10/10 Excellent

le goff jean

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
tout
Séjour de 6 nuits en février 2022
Réponse de Customer Care le 27 févr. 2022
Dear Valued Guest, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We all look forward to your next visit to Majestic Resorts. Warm regards, Ada Camilo, Customer Care Majestic Resorts

10/10 Excellent

Jérémy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was really perfect! The quality and the choice of the food and the drinks were awesome. The all in inclusive in general was perfect. All of the accommodations and equipments were awesome (pool, beach, the restaurants, the bars etc.). And above all of this, all of the staff and the employees were all very very kind and nice! 🙂
Séjour de 4 nuits en février 2022
Réponse de Customer Care le 27 févr. 2022
Dear Valued Guest, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We all look forward to your next visit to Majestic Resorts. Warm regards, Ada Camilo, Customer Care Majestic Resorts

8/10 Bien

Florian, LORMAISON

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en février 2022
Réponse de Jessica Matos le 27 déc. 2022
Dear Florian,Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely, Customer Care at Majestic Resorts

8/10 Bien

Marc-Antoine

Séjour de 5 nuits en janvier 2022
Réponse de CC le 5 févr. 2022
Estimado Huésped, Gracias por tomarse el tiempo para compartir su calificación con respecto a su reciente estancia con nosotros. Esperamos que haya disfrutado cada minuto de sus vacaciones en la hermosa República Dominicana. Todos esperamos su próxima visita a Majestic Resorts. Sinceramente, Scarlet Montalvo Customer Care Majestic Resorts

10/10 Excellent

chris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très belle localisation. Du personnel souriant et extrêmement serviable. Un service de major-d’homme incroyable. Des chambres très confortables et une bonne literie. Un peu de bousculades sur la plage avec des réservations de transats honteuses dès 6:00 du matin. Et sommes toutes, une plage étroite pour la taille de l’hôtel. Nourriture correcte sans plus. J’y retournerai dans hésiter.
Séjour de 10 nuits en décembre 2021
Réponse de Customer Care le 23 déc. 2021
Dear Valued Guest, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We all look forward to your next visit to Majestic Resorts. Warm regards, Ada Camilo, Customer Care Majestic Resorts

8/10 Bien

Nelly

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Un bon séjour
Très bel hôtel mais on voit que l’entretien n’est du matériel n’est pas fait , le coffre fort ne fonctionnait pas , la douche non plus… et la chambre n’était pas impeccable. La plage est très belle et ils la nettoient régulièrement. L’ambiance est très sympa et l’équipe d’animation au top. Le guest service est très à l’écoute et efficace. Nous avons passé un très bon séjour dans cet hôtel
Séjour de 8 nuits en décembre 2021
Réponse de Customer Care le 15 déc. 2021
Dear Valued Guest, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. Your comments are incredibly valuable to us, as they help us in our continued effort to exceed guests’ expectations and experiences. We appreciate you taking the time to share your thoughts with us. We all look forward to your next visit to Majestic Resorts. Warm regards, Ada Camilo, Customer Care Majestic Resorts

10/10 Excellent

Ana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en novembre 2021
Réponse de CC le 28 nov. 2021
Dear Guest, Thank you for taking the time to share your rating regarding your recent stay with us. We hope you enjoyed every minute of your vacation in the beautiful Dominican Republic and we all look forward to your next visit to Majestic Resorts. Warm regards, Scarlet Montalvo Customer Care Majestic Resorts

8/10 Bien

RODRIGUE

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nous avons passés un très bon séjours au majestic elegance. Nous étions dans la section élégance club (adulte only). Chambre impeccable
Séjour de 7 nuits en novembre 2021
Réponse de CC le 28 nov. 2021
Dear Guest, Thank you for taking the time to share your rating regarding your recent stay with us. We hope you enjoyed every minute of your vacation in the beautiful Dominican Republic and we all look forward to your next visit to Majestic Resorts. Warm regards, Scarlet Montalvo Customer Care Majestic Resorts

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Chambre spacieuse et propre, belles piscines, belle plage, personnel accueillant et serviable.
Séjour de 4 nuits en octobre 2021
Réponse de Customer Care le 11 nov. 2021
Dear Valued Guest, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We all look forward to your next visit to Majestic Resorts. Warm regards, Ada Camilo, Customer Care Majestic Resorts

6/10 Satisfaisant

AURELIE

Voyage en famille
À réfléchir
Le Majestic n’a plus que le nom... Pour notre 4ème séjour la déception est au RDV Service moyen, personnel peu enclin, baisse en gamme des cocktails et des restaurants à la carte et le MUST : si vous finalisez votre paiement sur place 1€=1$ et là, le dialogue est compliqué et opaque!! Un coffre hs tout au long du séjour ; signifié au 2ème jour et idem après 10 jours... Prestations sérieuses au SPA
Séjour de 9 nuits en octobre 2021
Réponse de Customer Care le 28 oct. 2021
Dear Valued Guest, Thank you for taking the time to share your rating regarding your recent stay with us. We regret that we did not make your visit with us as wonderful as you would have hoped and we are eager to correct and improve what we can. Your comments are incredibly valuable to us, as they help us in our continued effort to exceed guests’ expectations and experiences. We appreciate you taking the time to share your thoughts with us. We would like to extend our sincere apologies for the shortfalls you experienced. Sincerely, Ada Camilo, Customer Care Majestic Resorts.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et personnel et service
Bien pour l'extérieur mais pas pour la chambre
Check in et chek out rapides. Mais ce que je n'ai pas aimé c'est le manque de barres pour les serviettes, alors vous vous l'avez et vous les mettez où ? De même pour faire sécher les maillots de bain, rien ! Imaginez, au rez-de-chaussée, avec un balcon ouvert ! Pour le grand lit, 2 lits collés avec literie trop petite donc superposition de tout et n'importe quoi ! Le jacuzzi faisait beaucoup de bruit, même éteint, problème signalé mais non résolu,donc problème pour dormir. Heureusement le reste était OK !
Séjour de 3 nuits en septembre 2021
Réponse de CC le 29 sept. 2021
Estimado Huésped, Gracias por tomarse el tiempo para compartir su calificación con respecto a su reciente estancia con nosotros. Esperamos que haya disfrutado cada minuto de sus vacaciones en la hermosa República Dominicana. Todos esperamos su próxima visita a Majestic Resorts. Sinceramente, Scarlet Montalvo Customer Care Majestic Resorts

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tout etais absolument magnifique!!!!
Séjour de 7 nuits en août 2021
Réponse de Customer Care le 16 août 2021
Dear Valued Guest, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We all look forward to your next visit to Majestic Resorts. Warm regards, Ada Camilo, Customer Care Majestic Resorts

10/10 Excellent

myriam

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super resort
Excellent resort langoustes à volonté alcools haut de gamme très bonne nourriture, personnel très sympathique surtout Ivan le manager. Chambres hyper spacieuses, confortables et très belles. ne pas hésiter à venir ( je n’a aucun intérêt ici) spectacle haut de gamme et animateurs toujours présents sans être collants. Belle végétation etc...
Séjour de 5 nuits en avril 2021
Réponse de Customer Care le 20 avr. 2021
Dear myriam, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We are thrilled to read that you were extremely satisfied with the level of service received from our team members. We all look forward to your next visit to Majestic Resorts. Warm regards, Ada Camilo Customer Care Majestic Resorts

4/10 Médiocre

Meredith J

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
The room at times smelled like sewage. It took an hour to be seated for dinner and the Restuarants that took reservations had limited availability. The place was understaffed- and we waited for almost everything we wanted.
Séjour de 6 nuits en mars 2024

10/10 Excellent

Johnny

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
What a perfect vacation ! Excellent staff, food and entertainment ! Beach was beautiful, staff was wonderful and resort was very clean and lovely !
Séjour de 5 nuits en mars 2024

8/10 Bien

Kimberly

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The check in process was quite cumbersome and took a very long time. We were "upgraded" to the non-family side of the resort (which was fine since our boys were 17 and 14 years old), but it was loud at night. The place was mobbed with high school and college students on spring break that were drinking at all hours of the day and night. There was a lively night life scene at the resort. We were unable to get reservations for the two restaurants that required them. Overall, the food was decent, the service good, and we enjoyed our stay.
Séjour de 4 nuits en mars 2024
Réponse de Jessica Matos le 28 mars 2024
Dear Kimberly,Dear Valued Guest,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

Samer

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s amazing resort we had so much nice time
Séjour de 5 nuits en mars 2024
Réponse de Natacha Pérez le 28 mars 2024
Dear Samer,Thank you sincerely for your compliments on our resort. We're delighted to hear you enjoyed your stay. We are proud of our gorgeous grounds, facilities and services offered throughout the resort and we are always looking to improve and exceed the expectations of our guests.It was our pleasure to have you as our guests and we are truly delighted to know that your stay with us was enjoyable and memorable.Sincerely,Customer Care, At Majestic Resorts

8/10 Bien

Lidiya

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is not the most up to date but beautiful, clean and the beach is amazing. Food is good and has variety of options. Staff are friendly but they don’t speak English very well, therefore it is difficult to get help from them. I wish they would try to understand us better and wouldn’t rush all the time. We had a great butter Yoel, who tried to make our stay easy and fun. We are thankful for his help. I would stay at this property again.
Séjour de 9 nuits en mars 2024
Réponse de Natacha Pérez le 28 mars 2024
Dear Lidiya,Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.Our objective is to provide exceptional vacation experiences for all our guests and we are pleased to see that our staff went above and beyond to ensure you had a wonderful and memorable stay with us. We hope to see you many more times for even more splendid vacation experiences.Sincerely,Customer Care, At Majestic Resorts

8/10 Bien

Leyda

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en mars 2024
Réponse de Jessica Matos le 28 mars 2024
Dear Leyda,Dear Valued Guest,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

Andrea Barneschi de, Jacksonmi

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful and staff very friendly.
Séjour de 4 nuits en mars 2024
Réponse de Jessica Matos le 27 mars 2024
Dear Andrea,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

Paul, Wayne

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The property is outstanding, the beach is exceptionally good and beautiful, food is diverse and of high quality. The staff in all areas are very friendly, polite and helpful. I received an email from Majestic Colonial delivered through my Expedia account informing me that I could do express check out the night before my departure. I tried it and it does not work because as you take your taxi to the airport you need a release ticket from the reception. There is a contradiction as there is no such a thing as express check out. That was the only negative note
Séjour de 7 nuits en mars 2024
Réponse de Jessica Matos le 27 mars 2024
Dear Paul,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

6/10 Satisfaisant

Kimberly

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 7 nuits en mars 2024
Réponse de Jessica Matos le 27 mars 2024
Dear Kimberly,Your feedback is greatly appreciated, and we sincerely apologize for the unpleasant experience you encountered during your stay.Rest assured that we will thoroughly analyze each of your comments to implement the necessary corrective measures. Your valuable input serves as a guide for our ongoing improvements.We hope for the opportunity to host you once more in the future, ensuring a much more enjoyable and memorable experience.Kind regards,Customer Care at Majestic Resorts

10/10 Excellent

Jo, New York

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
The staff were incredibly accommodating and friendly in all areas of the resort. I liked that it was an easy walk to Majestic Elegance where we attended a wedding. The evening shows were entertaining and not cheesy. The disco had too many high school and young college kids. They behaved a bit annoyingly and were obnoxious. I think you need to separate them from the Adults section. The DJ and staff at the beach were a really fun group, and played the songs we liked (merengue and bachata). The guestrooms could use an update. The furniture and fixtures were dated and showed a lot of wear and tear. The columns in the room and bathtub had several scuff marks that it made them look dirty. You can also see some wear and tear in the hallway areas. Some of the wall columns needed repairs as the edges were literally falling apart. Particularly, the door to the toilet opened towards the sink which made it awkward to move around, and did close properly. Also, there wasn't good lighting over the bed area and there so many switches to figure them out. Overall, we enjoyed our stay!
Séjour de 3 nuits en mars 2024
Réponse de Jessica Matos le 27 mars 2024
Dear guest,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

Suzanne Carol

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
July the pool bartender was wonderful and Strawberry the most wonderful people and Jr. Domingo also are exceptionally wonderful also.
Séjour de 4 nuits en mars 2024
Réponse de Meybi Baez le 26 mars 2024
Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.We thank you infinitely for sharing with us, and with future travelers, such wonderful comments about your recent experience on our property. It is a pleasure to know that we have exceeded your expectations and that you enjoyed our beautiful facilities and excellent service from our entire team, who are always focused on providing the best care.We hope to see you many more times for even more excellent vacation experiences.Sincerely, Customer Care at Majestic Resorts

10/10 Excellent

Ashley

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We really loved this property. It was beautiful and we loved how close the beach was. The staff and entertainment was fantastic for kids and adults. Some of the food was excellent (steak and seafood restaurant) and the rest was just OK. The bed and pillows were not very comfortable. The spa was amazing. We would go back!
Séjour de 6 nuits en mars 2024
Réponse de Meybi Baez le 26 mars 2024
We are really honored that you chose Majestic for your recent vacation. We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us. It is a pleasure to know that you enjoyed our resort and that you appreciate it…We are so glad to know that our staff provided an excellent service. We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic. Sincerely, Customer Care at Majestic Resorts

10/10 Excellent

Kenny

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff! Always looked out for anything you needed.
Séjour de 3 nuits en mars 2024
Réponse de Meybi Baez le 26 mars 2024
Dear Kenny,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

8/10 Bien

Michelle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had issues with it shower and reported it to our Butler, who reported it right away. He was told it was fixed and it was not. Our shower almost over flowed all week. At the end of our trip Mayker set up a time for our luggage to be picked up and no one showed up, so we ended up waiting an extra 15 minutes before we took it ourselves.
Séjour de 5 nuits en mars 2024
Réponse de Meybi Baez le 26 mars 2024
Thank you so much for your beautifully worded and detailed review.We apologize for making your stay so unpleasant and want to assure you and future guests that all your comments will be carefully analyzed to take the appropriate corrective actions in each case. Once again, thank you for your valuable comments as it is mainly through guest comments that we become aware of improvements that can be made and this constantly drives us to excellence.Sincerely, Customer Care at Majestic Resorts

10/10 Excellent

Michael

Les points forts : Propreté et personnel et service
Séjour de 5 nuits en mars 2024
Réponse de Jessica Matos le 27 mars 2024
Dear Michael,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

8/10 Bien

Rebecca

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved how spacious my room was! I loved that I was put in a room near the beach. I loved the friendliness of several staff members. Some of the guests were wild, unruly, and seemed to want to trash the place. I got diarrhea after eating at MCJestic - they need to watch how they handle food and prepare the food better. Bring back Crepes!
Séjour de 4 nuits en mars 2024
Réponse de Natacha Pérez le 25 mars 2024
Dear Rebecca,We really appreciate that you have taken the time to share your experience here on Expedia.Thank you so much for sharing with us and future travelers your first impressions of our property and wonderful memories of this stay. It is for all of us such an honor and joy to read that this has been one of your favorite stays. Our commitment is to make each stay super, and we hope you have many more outstanding vacation experiences at our Majestic properties.We hope to see you many more times for even more splendid vacation experiences.Sincerely,Customer Care, At Majestic Resorts

8/10 Bien

Ruessela

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
We stayed for 3 days and we were able to upgrade to a swim up jr suite. Food and most dining experience was excellent except for the Mexican restaurant which was not up to par. The entertainment and its crew was wonderful and made sure that the guests were entertainmented. Would definitely come back again.
Séjour de 3 nuits en mars 2024
Réponse de Natacha Pérez le 25 mars 2024
Dear Ruessela,We really appreciate that you have taken the time to share your experience here on Expedia.Thank you so much for sharing with us and future travelers your first impressions of our property and wonderful memories of this stay. It is for all of us such an honor and joy to read that this has been one of your favorite stays. Our commitment is to make each stay super, and we hope you have many more outstanding vacation experiences at our Majestic properties.We hope to see you many more times for even more splendid vacation experiences.Sincerely,Customer Care, At Majestic Resorts

10/10 Excellent

Joseph R

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mars 2024
Réponse de Meybi Baez le 26 mars 2024
Dear Joseph R ,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

Nazar

Voyage en groupe
A wonderful, tidy and clean resort with all the entertainment suitable for all ages. The restaurants offer varied and delicious meals and excellent room service Special mention to Isaías the butler Who provided facilities and explained to me what is in the resort I would also like to mention INES who provided guest services and was very keen to meet the requirements of the guests
Séjour de 5 nuits en mars 2024
Réponse de Natacha Pérez le 25 mars 2024
Dear Nazar,Thank you for selecting our hotel for your vacation and for sharing your impression of your stay at our resort. We are very happy to know that your expectations were exceeded from the moment you set foot in the resort until your departure. It is exceptional to us that your expectations and your experience were truly memorable and are what we strive for, and we are proud to know that we have achieved our goal for you.It is our privilege to have hosted you once again, and we eagerly anticipate the opportunity to welcome you back for yet another memorable vacation.Sincerely,Customer Care, At Majestic Resorts

10/10 Excellent

nadia, Warwick

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love the romantic dinner and the vip breakfast área uff very delight
Séjour de 5 nuits en mars 2024
Réponse de Natacha Pérez le 25 mars 2024
Dear Nadia,Thank you for selecting our hotel for your vacation and for sharing your impression of your stay at our resort. We are very happy to know that your expectations were exceeded from the moment you set foot in the resort until your departure. It is exceptional to us that your expectations and your experience were truly memorable and are what we strive for, and we are proud to know that we have achieved our goal for you.It is our privilege to have hosted you once again, and we eagerly anticipate the opportunity to welcome you back for yet another memorable vacation.Sincerely,Customer Care, At Majestic Resorts

10/10 Excellent

David

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We've been over 10 times since 2008 and will continue going to The Majestic Colonial!!!
Séjour de 4 nuits en mars 2024
Réponse de Natacha Pérez le 25 mars 2024
Dear David,Thank you so much for your wonderful words and for taking the time to tell the Expedia community about your stay.It is certainly our goal to provide exceptional vacation experiences for all of our guests and we are delighted to see that our team members went above and beyond to ensure that you had a wonderful and memorable stay here with us. We hope to welcome you back soon for another memorable vacation we trust you will cherish forever.Sincerely,Customer Care, At Majestic Resorts