Avis sur Majestic Colonial Punta Cana - All Inclusive
Majestic Colonial Punta Cana - All Inclusive
Carretera El Macao, Punta Cana, La Altagracia
Avis
8,6
Excellent
9,0/10
Propreté
8,8/10
Personnel et service
8,8/10
Équipements
8,6/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
Voyage en famille
14 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en janvier 2024
Réponse de Brandor Hernández le 15 janv. 2024
Dear Serge, We sincerely appreciate your perfect rating and kind words about your stay at Majestic.It is reviews like yours which keep the team at the resort motivated, and we sincerely thank you for your time for placing a review for us.Thank you for your valuable comments, and we look forward to welcoming you back to your home-away-from-home here in paradise.Kind regards,Customer Care at Majestic Resorts
10/10 Excellent
valerie
Voyage en famille
28 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
valerie
Séjour de 7 nuits en décembre 2023
Réponse de Brandor Hernández le 28 déc. 2023
Dear Valerie,We sincerely appreciate your perfect rating and kind words about your stay at Majestic.Our objective is to provide exceptional vacation experiences for all our guests, and we are pleased to see that our staff went above and beyond to ensure you had a wonderful and memorable stay with us.Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.Kind regards,Customer Care at Majestic Resorts
10/10 Excellent
Florian
Voyage en couple
26 août 2023
Les points forts : Équipements
Florian
Séjour de 4 nuits en août 2023
Réponse de Nathalie Montero le 26 août 2023
Dear Florian,Thank you for taking the time to share your review regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts
8/10 Bien
jean lucien
22 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
jean lucien
Séjour de 4 nuits en août 2023
Réponse de Melissa Espinosa le 22 août 2023
Dear Jean,Thank you for taking the time to share your review regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Melissa EspinosaCustomer Care at Majestic Resorts.
10/10 Excellent
Jelene
Voyage en couple
4 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jelene
Séjour de 14 nuits en mai 2023
Réponse de Jessica Matos le 4 juin 2023
Dear Jelene,First of all, please allow us to thank you personally for taking the time to share your feedback regarding your recent stay with us.It is truly a pleasure for us to receive your impressions of this trip and we are so pleased to hear that you found it to be an enjoyable experience.We hope to welcome you back soon for another memorable vacation we trust you will cherish forever.Sincerely,Customer Care at Majestic Resorts
8/10 Bien
Philippe
17 déc. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bel hôtel, propre, agréable
Philippe
Séjour de 7 nuits en décembre 2022
Réponse de CC le 25 déc. 2022
Dear Philippe,Please let us thank you personally for having chosen Majestic Colonial once again. It is an honor for us to have guests like you who chose us and come back to enjoy a fabulous vacation here.Your comments are incredibly valuable to us, as they help us in our continued effort to exceed guests’ expectations and experiences. We appreciate you taking the time to share your thoughts with us. We want to thank you once again for giving us your trust and loyalty. Our great team is focused on providing our guests with a service full of details, personalized and authentic.We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic. Sincerely, Fátima CalzadaCustomer Care at Majestic Resorts
10/10 Excellent
Enzo
30 nov. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Enzo
Réponse de Karen Covarrubias le 7 mars 2023
Dear Enzo,Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts
10/10 Excellent
Bruce
Voyage en famille avec de jeunes enfants
2 nov. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bruce
Réponse de CC le 6 nov. 2022
Dear Bruce,On behalf of all the staff here at Majestic Colonial, we would like to thank you for having chosen us for your stay in Punta Cana.Your kind words are truly encouraging us to keep delivering excellent service to our guests. Rest assured that your compliments will be shared with the entire team. It is such a pleasure to learn that we can contribute to making your stay a memorable experience.We are looking forward to having you as our guest once again.Sincerely,Nathalie MonteroCustomer Care at Majestic Resorts
2/10 Horrible
Sylvain
18 oct. 2022
Sylvain
Séjour de 7 nuits en septembre 2022
6/10 Satisfaisant
Hélène
Voyage en famille
23 août 2022
Les points forts : Confort de la chambre
Dommage, je n y retournerais pas !
Hélène
Séjour de 12 nuits en août 2022
Réponse de CC le 27 août 2022
Dear Hélène,First of all, please allow us to thank you personally for taking the time to share your feedback regarding your recent stay with us.In regards to your experience with some of our staff members, we would like to first and foremost apologize if at any point you felt you were not treated with the utmost respect and courtesy. Please be assured that this is a matter that we take very seriously as we follow very strict procedures throughout our resort. Our goal is to provide our guests a fantastic visit and incredible memories, and we regret that we did not accomplish this for you. Once again, thank you for your valuable comments as it is mainly through guest comments that we become aware of improvements that can be made and this constantly drives us to excellence.Sincerely, Fátima CalzadaCustomer Care at Majestic Resorts
8/10 Bien
Eric
Voyage en famille
23 août 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
MAJESTIC
Eric
Séjour de 12 nuits en août 2022
Réponse de CC le 27 août 2022
Dear Eric,Thank you for selecting our hotel for your vacation and for sharing the impression of your stay at our resort. We are delighted that we had the opportunity to be at your service. However, we regret that you didn’t find all food and bar service to your satisfaction. Please be assured that we have specifically noted your comments and brought them to the immediate attention of the Executive Chef and Food & Beverage Manager for review and improvement. Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.Sincerely, Fátima CalzadaCustomer Care at Majestic Resorts
10/10 Excellent
Anoch kandiah
30 juil. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anoch kandiah
Séjour de 4 nuits en juillet 2022
Réponse de CC le 31 juil. 2022
Dear Anoch,
Thank you for taking the time to share your rating regarding your recent stay with us.
We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.
We hope to see you many more times for even more excellent vacation experiences.
Sincerely,
Bethania Bolívar
Customer Care at Majestic Resorts
10/10 Excellent
david
8 mars 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
david
Séjour de 9 nuits en février 2022
Réponse de Customer Care le 8 mars 2022
Dear Valued Guest, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We all look forward to your next visit to Majestic Resorts. Warm regards, Ada Camilo, Customer Care Majestic Resorts
10/10 Excellent
zunimar
Voyage en famille
7 mars 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
zunimar
Séjour de 7 nuits en février 2022
Réponse de Customer Care le 8 mars 2022
Dear Valued Guest, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We all look forward to your next visit to Majestic Resorts. Warm regards, Ada Camilo, Customer Care Majestic Resorts
2/10 Horrible
Voyageur vérifié
5 mars 2022
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 7 nuits en février 2022
Réponse de CC le 5 mars 2022
Dear Guest,
Thank you for taking the time to share your rating regarding your recent stay with us.
We hope you enjoyed every minute of your vacation in the beautiful Dominican Republic and we all look forward to your next visit to Majestic Resorts.
Warm regards,
Scarlet Montalvo
Customer Care
Majestic Resorts
8/10 Bien
Oualid
Voyage en famille
4 mars 2022
Les points forts : Propreté
Les points faibles : Personnel et service
Séjour famille
Oualid
Séjour de 11 nuits en février 2022
Réponse de CC le 5 mars 2022
Dear Guest,
Thank you for taking the time to share your rating regarding your recent stay with us.
We hope you enjoyed every minute of your vacation in the beautiful Dominican Republic and we all look forward to your next visit to Majestic Resorts.
Warm regards,
Scarlet Montalvo
Customer Care
Majestic Resorts
10/10 Excellent
le goff jean
Voyage en famille
27 févr. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
le goff jean
Séjour de 6 nuits en février 2022
Réponse de Customer Care le 27 févr. 2022
Dear Valued Guest, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We all look forward to your next visit to Majestic Resorts. Warm regards, Ada Camilo, Customer Care Majestic Resorts
10/10 Excellent
Jérémy
Voyage en couple
26 févr. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jérémy
Séjour de 4 nuits en février 2022
Réponse de Customer Care le 27 févr. 2022
Dear Valued Guest, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We all look forward to your next visit to Majestic Resorts. Warm regards, Ada Camilo, Customer Care Majestic Resorts
8/10 Bien
Florian, LORMAISON
14 févr. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Florian
Séjour de 7 nuits en février 2022
Réponse de Jessica Matos le 27 déc. 2022
Dear Florian,Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely, Customer Care at Majestic Resorts
8/10 Bien
Marc-Antoine
3 févr. 2022
Marc-Antoine
Séjour de 5 nuits en janvier 2022
Réponse de CC le 5 févr. 2022
Estimado Huésped,
Gracias por tomarse el tiempo para compartir su calificación con respecto a su reciente estancia con nosotros.
Esperamos que haya disfrutado cada minuto de sus vacaciones en la hermosa República Dominicana.
Todos esperamos su próxima visita a Majestic Resorts.
Sinceramente,
Scarlet Montalvo
Customer Care
Majestic Resorts
10/10 Excellent
chris
23 déc. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
chris
Séjour de 10 nuits en décembre 2021
Réponse de Customer Care le 23 déc. 2021
Dear Valued Guest, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We all look forward to your next visit to Majestic Resorts. Warm regards, Ada Camilo, Customer Care Majestic Resorts
8/10 Bien
Nelly
15 déc. 2021
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Un bon séjour
Nelly
Séjour de 8 nuits en décembre 2021
Réponse de Customer Care le 15 déc. 2021
Dear Valued Guest, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. Your comments are incredibly valuable to us, as they help us in our continued effort to exceed guests’ expectations and experiences. We appreciate you taking the time to share your thoughts with us. We all look forward to your next visit to Majestic Resorts. Warm regards, Ada Camilo, Customer Care Majestic Resorts
10/10 Excellent
Ana
27 nov. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ana
Séjour de 7 nuits en novembre 2021
Réponse de CC le 28 nov. 2021
Dear Guest,
Thank you for taking the time
to share your rating regarding your recent stay with us.
We hope you enjoyed every minute of your vacation in the beautiful Dominican Republic and we all look forward to your next visit to Majestic Resorts.
Warm regards,
Scarlet Montalvo
Customer Care
Majestic Resorts
8/10 Bien
RODRIGUE
Voyage en famille
26 nov. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
RODRIGUE
Séjour de 7 nuits en novembre 2021
Réponse de CC le 28 nov. 2021
Dear Guest,
Thank you for taking the time
to share your rating regarding your recent stay with us.
We hope you enjoyed every minute of your vacation in the beautiful Dominican Republic and we all look forward to your next visit to Majestic Resorts.
Warm regards,
Scarlet Montalvo
Customer Care
Majestic Resorts
8/10 Bien
Voyageur vérifié
10 nov. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 4 nuits en octobre 2021
Réponse de Customer Care le 11 nov. 2021
Dear Valued Guest, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We all look forward to your next visit to Majestic Resorts. Warm regards, Ada Camilo, Customer Care Majestic Resorts
6/10 Satisfaisant
AURELIE
Voyage en famille
28 oct. 2021
À réfléchir
AURELIE
Séjour de 9 nuits en octobre 2021
Réponse de Customer Care le 28 oct. 2021
Dear Valued Guest,
Thank you for taking the time to share your rating regarding your recent stay with us. We regret that we did not make your visit with us as wonderful as you would have hoped and we are eager to correct and improve what we can. Your comments are incredibly valuable to us, as they help us in our continued effort to exceed guests’ expectations and experiences. We appreciate you taking the time to share your thoughts with us.
We would like to extend our sincere apologies for the shortfalls you experienced. Sincerely, Ada Camilo, Customer Care Majestic Resorts.
8/10 Bien
Voyageur vérifié
28 sept. 2021
Les points forts : Propreté et personnel et service
Bien pour l'extérieur mais pas pour la chambre
Voyageur vérifié
Séjour de 3 nuits en septembre 2021
Réponse de CC le 29 sept. 2021
Estimado Huésped,
Gracias por tomarse el tiempo para compartir su calificación con respecto a su reciente estancia con nosotros.
Esperamos que haya disfrutado cada minuto de sus vacaciones en la hermosa República Dominicana.
Todos esperamos su próxima visita a Majestic Resorts.
Sinceramente,
Scarlet Montalvo
Customer Care
Majestic Resorts
10/10 Excellent
Voyageur vérifié
Voyage en couple
16 août 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 7 nuits en août 2021
Réponse de Customer Care le 16 août 2021
Dear Valued Guest, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We all look forward to your next visit to Majestic Resorts. Warm regards, Ada Camilo, Customer Care Majestic Resorts
10/10 Excellent
myriam
19 avr. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super resort
myriam
Séjour de 5 nuits en avril 2021
Réponse de Customer Care le 20 avr. 2021
Dear myriam, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We are thrilled to read that you were extremely satisfied with the level of service received from our team members. We all look forward to your next visit to Majestic Resorts. Warm regards, Ada Camilo Customer Care Majestic Resorts
4/10 Médiocre
Meredith J
Voyage en famille
28 mars 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Meredith J
Séjour de 6 nuits en mars 2024
10/10 Excellent
Johnny
Voyage en couple
28 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Johnny
Séjour de 5 nuits en mars 2024
8/10 Bien
Kimberly
Voyage en famille
28 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kimberly
Séjour de 4 nuits en mars 2024
Réponse de Jessica Matos le 28 mars 2024
Dear Kimberly,Dear Valued Guest,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts
10/10 Excellent
Samer
Voyage en famille
28 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Samer
Séjour de 5 nuits en mars 2024
Réponse de Natacha Pérez le 28 mars 2024
Dear Samer,Thank you sincerely for your compliments on our resort. We're delighted to hear you enjoyed your stay. We are proud of our gorgeous grounds, facilities and services offered throughout the resort and we are always looking to improve and exceed the expectations of our guests.It was our pleasure to have you as our guests and we are truly delighted to know that your stay with us was enjoyable and memorable.Sincerely,Customer Care, At Majestic Resorts
8/10 Bien
Lidiya
Voyage en groupe
27 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lidiya
Séjour de 9 nuits en mars 2024
Réponse de Natacha Pérez le 28 mars 2024
Dear Lidiya,Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.Our objective is to provide exceptional vacation experiences for all our guests and we are pleased to see that our staff went above and beyond to ensure you had a wonderful and memorable stay with us. We hope to see you many more times for even more splendid vacation experiences.Sincerely,Customer Care, At Majestic Resorts
8/10 Bien
Leyda
27 mars 2024
Les points forts : Propreté et personnel et service
Leyda
Séjour de 3 nuits en mars 2024
Réponse de Jessica Matos le 28 mars 2024
Dear Leyda,Dear Valued Guest,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts
10/10 Excellent
Andrea Barneschi de, Jacksonmi
Voyage en famille
27 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Andrea Barneschi de
Séjour de 4 nuits en mars 2024
Réponse de Jessica Matos le 27 mars 2024
Dear Andrea,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts
10/10 Excellent
Paul, Wayne
Voyage en famille
26 mars 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Paul
Séjour de 7 nuits en mars 2024
Réponse de Jessica Matos le 27 mars 2024
Dear Paul,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts
6/10 Satisfaisant
Kimberly
26 mars 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Kimberly
Séjour de 7 nuits en mars 2024
Réponse de Jessica Matos le 27 mars 2024
Dear Kimberly,Your feedback is greatly appreciated, and we sincerely apologize for the unpleasant experience you encountered during your stay.Rest assured that we will thoroughly analyze each of your comments to implement the necessary corrective measures. Your valuable input serves as a guide for our ongoing improvements.We hope for the opportunity to host you once more in the future, ensuring a much more enjoyable and memorable experience.Kind regards,Customer Care at Majestic Resorts
10/10 Excellent
Jo, New York
Voyage en couple
26 mars 2024
Les points forts : Propreté, personnel et service, équipements
Jo
Séjour de 3 nuits en mars 2024
Réponse de Jessica Matos le 27 mars 2024
Dear guest,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts
10/10 Excellent
Suzanne Carol
Voyage en famille
26 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Suzanne Carol
Séjour de 4 nuits en mars 2024
Réponse de Meybi Baez le 26 mars 2024
Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.We thank you infinitely for sharing with us, and with future travelers, such wonderful comments about your recent experience on our property. It is a pleasure to know that we have exceeded your expectations and that you enjoyed our beautiful facilities and excellent service from our entire team, who are always focused on providing the best care.We hope to see you many more times for even more excellent vacation experiences.Sincerely, Customer Care at Majestic Resorts
10/10 Excellent
Ashley
Voyage en famille
25 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ashley
Séjour de 6 nuits en mars 2024
Réponse de Meybi Baez le 26 mars 2024
We are really honored that you chose Majestic for your recent vacation. We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us. It is a pleasure to know that you enjoyed our resort and that you appreciate it…We are so glad to know that our staff provided an excellent service. We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic. Sincerely, Customer Care at Majestic Resorts
10/10 Excellent
Kenny
25 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kenny
Séjour de 3 nuits en mars 2024
Réponse de Meybi Baez le 26 mars 2024
Dear Kenny,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts
8/10 Bien
Michelle
Voyage en couple
25 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michelle
Séjour de 5 nuits en mars 2024
Réponse de Meybi Baez le 26 mars 2024
Thank you so much for your beautifully worded and detailed review.We apologize for making your stay so unpleasant and want to assure you and future guests that all your comments will be carefully analyzed to take the appropriate corrective actions in each case. Once again, thank you for your valuable comments as it is mainly through guest comments that we become aware of improvements that can be made and this constantly drives us to excellence.Sincerely, Customer Care at Majestic Resorts
10/10 Excellent
Michael
25 mars 2024
Les points forts : Propreté et personnel et service
Michael
Séjour de 5 nuits en mars 2024
Réponse de Jessica Matos le 27 mars 2024
Dear Michael,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts
8/10 Bien
Rebecca
25 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rebecca
Séjour de 4 nuits en mars 2024
Réponse de Natacha Pérez le 25 mars 2024
Dear Rebecca,We really appreciate that you have taken the time to share your experience here on Expedia.Thank you so much for sharing with us and future travelers your first impressions of our property and wonderful memories of this stay. It is for all of us such an honor and joy to read that this has been one of your favorite stays. Our commitment is to make each stay super, and we hope you have many more outstanding vacation experiences at our Majestic properties.We hope to see you many more times for even more splendid vacation experiences.Sincerely,Customer Care, At Majestic Resorts
8/10 Bien
Ruessela
Voyage en couple
25 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Ruessela
Séjour de 3 nuits en mars 2024
Réponse de Natacha Pérez le 25 mars 2024
Dear Ruessela,We really appreciate that you have taken the time to share your experience here on Expedia.Thank you so much for sharing with us and future travelers your first impressions of our property and wonderful memories of this stay. It is for all of us such an honor and joy to read that this has been one of your favorite stays. Our commitment is to make each stay super, and we hope you have many more outstanding vacation experiences at our Majestic properties.We hope to see you many more times for even more splendid vacation experiences.Sincerely,Customer Care, At Majestic Resorts
10/10 Excellent
Joseph R
25 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Joseph R
Séjour de 5 nuits en mars 2024
Réponse de Meybi Baez le 26 mars 2024
Dear Joseph R ,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts
10/10 Excellent
Nazar
Voyage en groupe
25 mars 2024
Nazar
Séjour de 5 nuits en mars 2024
Réponse de Natacha Pérez le 25 mars 2024
Dear Nazar,Thank you for selecting our hotel for your vacation and for sharing your impression of your stay at our resort. We are very happy to know that your expectations were exceeded from the moment you set foot in the resort until your departure. It is exceptional to us that your expectations and your experience were truly memorable and are what we strive for, and we are proud to know that we have achieved our goal for you.It is our privilege to have hosted you once again, and we eagerly anticipate the opportunity to welcome you back for yet another memorable vacation.Sincerely,Customer Care, At Majestic Resorts
10/10 Excellent
nadia, Warwick
24 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
nadia
Séjour de 5 nuits en mars 2024
Réponse de Natacha Pérez le 25 mars 2024
Dear Nadia,Thank you for selecting our hotel for your vacation and for sharing your impression of your stay at our resort. We are very happy to know that your expectations were exceeded from the moment you set foot in the resort until your departure. It is exceptional to us that your expectations and your experience were truly memorable and are what we strive for, and we are proud to know that we have achieved our goal for you.It is our privilege to have hosted you once again, and we eagerly anticipate the opportunity to welcome you back for yet another memorable vacation.Sincerely,Customer Care, At Majestic Resorts
10/10 Excellent
David
Voyage en famille
24 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David
Séjour de 4 nuits en mars 2024
Réponse de Natacha Pérez le 25 mars 2024
Dear David,Thank you so much for your wonderful words and for taking the time to tell the Expedia community about your stay.It is certainly our goal to provide exceptional vacation experiences for all of our guests and we are delighted to see that our team members went above and beyond to ensure that you had a wonderful and memorable stay here with us. We hope to welcome you back soon for another memorable vacation we trust you will cherish forever.Sincerely,Customer Care, At Majestic Resorts