Avis
8,8
Excellent
9,2/10
Propreté
9,0/10
Personnel et service
8,4/10
Équipements
9,0/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
22 mai 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
8/10 Bien
Jeffrey
Voyage en couple
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jeffrey
Séjour de 2 nuits en avril 2024
Réponse de Property Management le 15 avr. 2024
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and are grateful to hear that you enjoyed your overall visit. It would be an honor to welcome you back again in the future!
6/10 Satisfaisant
Lynne
Voyage en famille, Voyage en couple
14 avr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Lynne
Séjour de 1 nuit en avril 2024
Réponse de Property Management le 15 avr. 2024
Thank you so much for your sharing your concerns with us. Please accept our apologies that your room was not as comfortable as it should have been. This is not a typical experience at our property, and our team will be sure to look into your comments further and make changes where necessary. Please consider giving us another chance to serve you in the future and demonstrate the high level of service we normally provide.
10/10 Excellent
Jean, Philadelphia
Voyage en famille avec de jeunes enfants, Voyage en groupe, Voyage d’affaires
25 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jean
Séjour de 3 nuits en mars 2024
Réponse de Property Management le 26 mars 2024
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!
10/10 Excellent
Michelle
Voyage d’affaires
14 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michelle
Séjour de 2 nuits en mars 2024
Réponse de Property Management le 26 mars 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.
6/10 Satisfaisant
Lili Ann
Voyage d’affaires
5 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lili Ann
Séjour de 1 nuit en février 2024
Réponse de Luis D. le 6 mars 2024
Dear Lili Ann, Thank you for taking the time to share your experience with us. We appreciate all of the feedback and we will work to improve on the quality of our services and products. We look forward to another opportunity to host you should your travels bring you back to the area.
10/10 Excellent
Elease
Voyage en couple
25 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elease
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 28 févr. 2024
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.
10/10 Excellent
VIKRAM
18 févr. 2024
VIKRAM
Séjour de 1 nuit en février 2024
Réponse de Property Management le 26 mars 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.
10/10 Excellent
Kailyn
28 janv. 2024
Kailyn
Séjour de 1 nuit en janvier 2024
Réponse de Property Management le 26 mars 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.
10/10 Excellent
Andrew
Voyage en couple
11 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andrew
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Management le 12 janv. 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.
10/10 Excellent
Jennifer
5 janv. 2024
Jennifer
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 8 janv. 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.
10/10 Excellent
Abdul
31 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Abdul
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Management le 8 janv. 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.
10/10 Excellent
Marianne
30 déc. 2023
Marianne
Séjour de 4 nuits en décembre 2023
Réponse de Hotel Management le 8 janv. 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.
10/10 Excellent
Soudabeh
29 déc. 2023
Les points forts : Propreté et équipements
Soudabeh
Séjour de 3 nuits en décembre 2023
Réponse de Hotel Management le 8 janv. 2024
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.
10/10 Excellent
Li, Beijing
25 déc. 2023
Li
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Management le 27 déc. 2023
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.
10/10 Excellent
Vanesa
Voyage d’affaires
22 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Vanesa
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Management le 27 déc. 2023
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.
10/10 Excellent
Susana
22 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Susana
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Management le 27 déc. 2023
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.
10/10 Excellent
Brittany
18 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brittany
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Management le 18 déc. 2023
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.
10/10 Excellent
Modupe
Voyage en groupe
3 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent customer service
Modupe
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Management le 15 déc. 2023
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.
10/10 Excellent
Lynsey
2 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lynsey
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Management le 15 déc. 2023
Thank you so much for your 5-star review! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.
10/10 Excellent
John
30 nov. 2023
John
Séjour de 3 nuits en novembre 2023
Réponse de Hotel Management le 15 déc. 2023
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.
10/10 Excellent
Kathleen
Voyage en couple
26 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kathleen
Séjour de 2 nuits en novembre 2023
Réponse de Hotel Management le 28 nov. 2023
Thank you for taking the time to review our hotel. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us! Your comments regarding our attention to cleanliness are truly appreciated. We certainly make every effort to deliver the highest standard of service to all our guests, and it is always encouraging to receive such compliments and comments. We look forward to welcoming you back to our hotel soon!
10/10 Excellent
Jannett, Los Angeles
26 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jannett
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Management le 28 nov. 2023
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your stay with us! Your kind acknowledgment of the service of our associates is very much appreciated. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments and comments. Thank you for your review, and we look forward to welcoming you back in the future!
10/10 Excellent
Kristi
26 nov. 2023
Kristi
Séjour de 4 nuits en novembre 2023
Réponse de Hotel Management le 18 déc. 2023
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.
2/10 Horrible
Zara
24 nov. 2023
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Zara
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Management le 28 nov. 2023
Thank you for your review, Zara. We are extremely disappointed that the service you received fell below both your expectations and our standards. All of your comments will be dealt with at a management level and relayed back to the hotel team. You deserve much better as a guest of our hotel, and we hope that you will give us another chance to demonstrate the high level of service we normally provide.
10/10 Excellent
PAMELA
Voyage en famille
24 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
PAMELA
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Management le 28 nov. 2023
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.
10/10 Excellent
Patricia
24 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Patricia
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Management le 15 déc. 2023
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.
10/10 Excellent
Citlaly
24 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Citlaly
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Management le 28 nov. 2023
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.
10/10 Excellent
Akihiro
18 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Akihiro
Séjour de 2 nuits en novembre 2023
Réponse de Hotel Management le 20 nov. 2023
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.
10/10 Excellent
shabina
Voyage en couple
12 nov. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
shabina
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Management le 13 nov. 2023
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!
6/10 Satisfaisant
Chad
12 nov. 2023
Chad
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Management le 15 déc. 2023
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.
4/10 Médiocre
Arthur
Voyage en famille
6 nov. 2023
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Arthur
Séjour de 2 nuits en septembre 2023
Réponse de Hotel Management le 7 nov. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We are sorry to hear that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. Please know that we do try to consistently deliver a superior guest experience. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.
6/10 Satisfaisant
Evonne
2 nov. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Evonne
Séjour de 1 nuit en octobre 2023
Réponse de Luis D. le 6 nov. 2023
Dear Evonne, Thank you for sharing your experience with us. I am disappointed to learn that your stay was short of perfect on this trip. We look forward to another opportunity to serve you in the future.
4/10 Médiocre
RaeAnn
Voyage d’affaires
1 nov. 2023
RaeAnn
Séjour de 2 nuits en octobre 2023
Réponse de Luis D. le 6 nov. 2023
Dear RaeAnn, please accept my sincere apologies for the unpleasant experience. Please contact me directly should your travels bring you back to San Ramon. We would like an opportunity to make things right for you. Sincerely,
8/10 Bien
Lakshmi
30 oct. 2023
Lakshmi
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Management le 20 nov. 2023
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.
6/10 Satisfaisant
Nancy
Voyage en couple
29 oct. 2023
Les points forts : Propreté et personnel et service
Nancy
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Management le 30 oct. 2023
Thank you for sharing your feedback with us. While we're happy that you enjoyed our nicely appointed rooms, we apologize for falling short in other areas. We truly appreciate your comments as we're always looking for opportunities to improve our guest experience. We hope you'll give us another chance to provide you with a more enjoyable stay in the future.
2/10 Horrible
Arthur
29 oct. 2023
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Arthur
Séjour de 2 nuits en octobre 2023
Réponse de Hotel Management le 30 oct. 2023
Thank you for your review, Arthur. We are sorry to hear that we failed to meet your expectations during your recent stay. We truly appreciate your feedback as we are always looking for opportunities to improve. We hope to have the chance to welcome you back in the future for a more enjoyable stay.
10/10 Excellent
Yi
27 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Yi
Séjour de 2 nuits en octobre 2023
Réponse de Hotel Management le 30 oct. 2023
Thank you for providing such a wonderful rating, Yi! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.
10/10 Excellent
Margaret M
Voyage en couple
22 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Margaret M
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Management le 23 oct. 2023
Thank you for sharing your experience with us and with your fellow travelers, Margaret! We really appreciate all of your feedback and we're elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!
10/10 Excellent
Luis
14 oct. 2023
Luis
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Management le 18 oct. 2023
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.
4/10 Médiocre
Sharon
Voyage en couple
14 oct. 2023
Les points faibles : Personnel et service et équipements
Sharon
Séjour de 1 nuit en octobre 2023
Réponse de Jason G (Assistant Front Office Manager) le 15 oct. 2023
Thank you for your recent stay with us and for taking the time to share your feedback. I'm very sorry to hear about the issues that you experienced. This has been shared with the rest of the Front Office leadership team. If you choose to stay with us in the future, please ask for the Manager on duty to assist you. We would be grateful for the opportunity to make your stay excellent.
8/10 Bien
Bryce, Salt Lake City
12 oct. 2023
Bryce
Séjour de 1 nuit en octobre 2023
Réponse de Luis D. le 6 nov. 2023
Thank you for sharing your experience with us. We look forward to hosting you gain in the the future.
10/10 Excellent
Donald
11 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Donald
Séjour de 1 nuit en octobre 2023
Réponse de Luis D. le 11 oct. 2023
Donald, Thank you for sharing your experience with us and the great score. We are actively working on our property to ensure we provide a comfortable overall stay in the future. Hope to see you again.
6/10 Satisfaisant
Matthew, Los Angeles
Voyage en groupe, Voyage en couple
8 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Matthew
Séjour de 2 nuits en octobre 2023
Réponse de Hotel Management le 9 oct. 2023
Thank you for taking the time to share your honest feedback, Matthew. This level of detail is important for us so we know exactly how we can improve for future experiences. While we are delighted to have welcomed you as our guest, we are saddened to hear that we fell short in delivering the amazing experience our guests have come to expect. On a more positive note, we are glad to know that you enjoyed other aspects of your stay. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.
6/10 Satisfaisant
Tabitha
8 oct. 2023
Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
Too damn Hot and shower door doesn’t work
Tabitha
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Management le 9 oct. 2023
Thank you for taking the time to write a review. You are right to expect better from us, and we are disappointed to hear that we were not able to meet your expectations. Your feedback is important to us, and we can assure you that we shared your complaints with our operational teams for their review. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.
10/10 Excellent
Asha
Voyage en couple
27 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Asha
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Management le 2 oct. 2023
Thank you for sharing your positive experience with us and with your fellow travelers. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us! We look forward to welcoming you back to our hotel in the near future.
10/10 Excellent
Ahmad
24 sept. 2023
Ahmad
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Management le 2 oct. 2023
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.
10/10 Excellent
Dominic
Voyage en famille, Voyage d’affaires
24 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dominic
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Management le 25 sept. 2023
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.
8/10 Bien
stephen
Voyage en famille
13 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
stephen
Séjour de 4 nuits en septembre 2023
Réponse de Hotel Management le 14 sept. 2023
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.
8/10 Bien
Chantel
Voyage en famille
12 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Chantel
Séjour de 4 nuits en septembre 2023
Réponse de Hotel Management le 14 sept. 2023
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know that we were able to provide you with an overall enjoyable visit. We look forward to welcoming you back soon!