Avis
5,8
5,8/10
Propreté
7,0/10
Personnel et service
5,4/10
Équipements
5,6/10
Infrastructures et conditions de l’hébergement
6,0/10
Écoresponsabilité
Avis
6 août 2019
Les points forts : Propreté
Séjour de 1 nuit en août 2019
Réponse de Hotel Manager le 7 août 2019
Dear Guest,
Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 6 to 10, please be sure to let us know. We appreciate your business.
Sincerely,
Hotel Manager
8/10 Bien
véronique
11 juin 2018
Les points forts : Personnel et service
véronique
Séjour de 1 nuit en juin 2018
Réponse de Directeur de l'hôtel le 9 août 2018
Cher invité,
Merci pour le séjour et super commentaires.
C'est vraiment encourageant.
Nous sommes fiers de recevoir de telles critiques et de nous motiver à mieux servir.
Au plaisir de vous accueillir à nouveau.
Cordialement,
Directeur de l'hôtel
4/10 Médiocre
Carolle
10 sept. 2016
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Ne recommande pas
Carolle
10/10 Excellent
Voyageur vérifié
4 juil. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
+1
Voyageur vérifié
2/10 Horrible
cissou, floride
22 juil. 2013
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
vraiment sale
cissou
2/10 Horrible
Karen
Voyage en famille avec de jeunes enfants, Voyage en famille
17 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Karen
Séjour de 2 nuits en avril 2024
Réponse de M le 19 avr. 2024
Dear Karen,We are sorry that you had a substandard experience at our hotel. We realize that neither our property nor our surroundings were close to your expectations. We assure you that we will investigate our facilities and service, take the necessary measures, and make the right changes to prioritize our guests' satisfaction and comfort. We kindly request you give us another chance to compensate for our shortcomings and deliver an excellent guest experience.Sincerely,Management Team
10/10 Excellent
Jenn
Voyage en famille avec de jeunes enfants, Voyage en famille
17 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Jenn
Séjour de 4 nuits en mars 2024
Réponse de M le 19 avr. 2024
Dear Jenn,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. It is pleasing to know that our efforts to maintain a clean and welcoming environment were noticeable during your stay. We enjoyed catering to your needs as much as you enjoyed your stay and hope to enhance this experience further. We are indeed looking forward to your next visit. See you soon!Best regards,Management Team
8/10 Bien
Tracy
Voyage en couple
8 avr. 2024
Les points forts : Propreté et personnel et service
Tracy
Séjour de 1 nuit en avril 2024
Réponse de M le 12 avr. 2024
Dear Tracy,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope you choose us again. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team
4/10 Médiocre
Paul
7 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Paul
Séjour de 1 nuit en avril 2024
Réponse de M le 12 avr. 2024
Dear Paul,Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced due to the cleanliness issues. This does not reflect our usual standards, and we take your feedback seriously. Our housekeeping team will be informed, and immediate steps will be taken to rectify the situation and ensure thorough cleaning procedures are followed. We would be grateful if you allow us to make amends and improve your experience during your next stay.Sincerely,Management Team
4/10 Médiocre
leah
Voyage en famille
23 mars 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
leah
Séjour de 1 nuit en mars 2024
Réponse de M le 29 mars 2024
Dear Leah,We are disappointed to know that our rooms, furniture, or facilities did not work well for you. We shall look into the concerns you've mentioned to make sure that our rooms are adequately upgraded in terms of furnishings and maintenance. Thank you for giving us a detailed account of your stay and sharing your feedback with us accordingly. On that note, we request you give us another chance to rectify our errors and earn your trust!Sincerely,Management Team
6/10 Satisfaisant
leah
23 mars 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
leah
Séjour de 1 nuit en mars 2024
Réponse de M le 29 mars 2024
Dear Leah,We are pleased to hear that you found the overall stay comfortable, but we understand that this alone does not compensate for the other issues you encountered. Please feel free to share the areas where we fell short in your case so that we can address the issues promptly. We are committed to providing our guests with exceptional service and accommodations, and we hope to have the opportunity to welcome you back in the future to demonstrate the improvements we have made.Sincerely,Management Team
2/10 Horrible
Lucia
11 mars 2024
Lucia
Séjour de 1 nuit en mars 2024
Réponse de M le 5 avr. 2024
Dear Lucia,Thank you for your review. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we sincerely apologize for not exceeding your expectations. Thank you for your business and we look forward to seeing you soon.Sincerely,Management Team
6/10 Satisfaisant
Kelly
Voyage en famille
25 févr. 2024
Les points forts : Personnel et service et équipements
Kelly
Séjour de 2 nuits en février 2024
Réponse de M le 29 févr. 2024
Dear Kelly,Your feedback is very valuable to us and we appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best regards,Management Team
2/10 Horrible
carlos
29 déc. 2023
carlos
Séjour de 1 nuit en décembre 2023
Réponse de M le 12 janv. 2024
Dear Carlos,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team
2/10 Horrible
Josh
10 déc. 2023
Josh
Séjour de 1 nuit en décembre 2023
Réponse de M le 15 déc. 2023
Dear Josh,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team
4/10 Médiocre
Jae
Voyage en famille, Voyage d’affaires
25 nov. 2023
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Jae
Séjour de 1 nuit en novembre 2023
Réponse de M le 8 déc. 2023
Dear Jae,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,Management Team
2/10 Horrible
Gerardo
21 nov. 2023
Gerardo
Séjour de 8 nuits en novembre 2023
Réponse de M le 15 déc. 2023
Dear Gerardo,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team
2/10 Horrible
John
17 oct. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
"Free breakfast" is a lie
John
Séjour de 1 nuit en octobre 2023
Réponse de M le 27 oct. 2023
Dear John,Thank you for sharing your experience and we are so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience, and it is troubling to know that you faced such an unusual experience, especially with the condition of the hotel. We take this quite highly and your feedback will be shared with management so that appropriate steps can be taken. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team
6/10 Satisfaisant
Gustavo
23 sept. 2023
Gustavo
Séjour de 1 nuit en septembre 2023
Réponse de M le 13 oct. 2023
Dear Gustavo,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team
4/10 Médiocre
makayla
27 août 2023
Les points faibles : Propreté
makayla
Séjour de 1 nuit en août 2023
Réponse de M le 2 sept. 2023
Dear Makayla,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team
2/10 Horrible
Sam
Voyage en famille
20 août 2023
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Sam
Séjour de 1 nuit en août 2023
Réponse de M le 24 août 2023
Dear Sam,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. Your comments about the cleanliness and maintenance of the room have been noted, and we will work diligently to address these issues to ensure a better experience for our future guests. We appreciate your input and hope to have the opportunity to welcome you back for an improved stay.Sincerely,Management Team
2/10 Horrible
Matthew
20 août 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Matthew
Séjour de 2 nuits en août 2023
Réponse de M le 24 août 2023
Dear Matthew,Thank you for sharing your much-valued feedback with us. We’re extremely devastated to learn that you did not have a positive experience! We have always ensured to keep our property clean and free of pests. However, taking a cue from your review, we will make sure to investigate our rooms for any kind of bugs and ensure to get the rooms pest controlled again. Allow us to convince you that what you experience is a rare instance. Everyone deeply regrets the inconvenience. On behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you even better.Sincerely,Management Team
10/10 Excellent
Lisa
Voyage en famille avec de jeunes enfants
10 août 2023
Les points forts : Propreté, personnel et service, équipements
Lisa
Séjour de 1 nuit en août 2023
Réponse de M le 18 août 2023
Dear Lisa,Thank you for your valuable feedback. We're pleased to hear that our dedicated staff ensured your satisfaction with a clean room and exceptional service. We apologize for any inconvenience caused by the carpet odor in the hallway and the absence of on-site laundry facilities. Your comments will help us improve for the future.Best Regards,Management Team
4/10 Médiocre
ricardo
Voyage en famille avec de jeunes enfants, Voyage en famille
10 août 2023
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
ricardo
Séjour de 1 nuit en août 2023
Réponse de M le 18 août 2023
Dear ricardo,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. Everyone deeply regrets the inconvenience you faced, and we can only assure you that all necessary course corrections will be made at the earliest. This is not the kind of hospitality standard we have set for ourselves, and in our quest to improve our quality services, we are indeed taking gradual steps in upgrading our property and enhancing our hotel room services. Having said that, we would hate to lose a valued guest like you, and if given another chance, we will go above and beyond to make sure your future stays are completely up to the mark. We really look forward to hosting you better.Sincerely,Management Team
2/10 Horrible
Jennifer
Voyage en famille
7 août 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jennifer
Séjour de 1 nuit en août 2023
Réponse de M le 18 août 2023
Dear Jennifer,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team
4/10 Médiocre
Jae
Voyage d’affaires
7 août 2023
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Jae
Séjour de 1 nuit en août 2023
Réponse de M le 18 août 2023
Dear Jae,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,Management Team
2/10 Horrible
Timothy
Voyage d’affaires
2 août 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Timothy
Séjour de 1 nuit en juillet 2023
Réponse de M le 4 août 2023
Dear Timothy,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team
4/10 Médiocre
Tammy
Voyage en famille
1 août 2023
Les points forts : Personnel et service
Les points faibles : Propreté
Tammy
Séjour de 4 nuits en juillet 2023
Réponse de M le 4 août 2023
Dear Tammy,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team
8/10 Bien
Giovanni
1 août 2023
Giovanni
Séjour de 3 nuits en juillet 2023
Réponse de M le 4 août 2023
Dear Giovanni,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team
2/10 Horrible
Michelle
28 juil. 2023
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Don’t stay here
Michelle
Séjour de 1 nuit en juillet 2023
Réponse de M le 29 juil. 2023
Dear Michelle,We apologize for the inconvenience you faced during your stay. We understand your frustration with the unexpected cash deposit requirement. We'll work on improving communication regarding this policy. Additionally, we'll address the noise issue and ensure a pleasant atmosphere for all guests. Your feedback is essential to us, and we hope you'll reconsider giving us another chance in the future. Thank you for sharing your concerns.Sincerely,Management Team
2/10 Horrible
Adrian
28 juil. 2023
Les points faibles : Propreté et personnel et service
Adrian
Séjour de 1 nuit en juillet 2023
Réponse de M le 29 juil. 2023
Dear Adrian,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. Everyone deeply regrets the inconvenience you faced, and we can only assure you that all necessary course corrections will be made at the earliest. This is not the kind of hospitality standard we have set for ourselves, and in our quest to improve our quality services, we are indeed taking gradual steps in upgrading our property and enhancing our hotel room services. Having said that, we would hate to lose a valued guest like you, and if given another chance, we will go above and beyond to make sure your future stays are completely up to the mark. We really look forward to hosting you better.Sincerely,Management Team
2/10 Horrible
Michael
22 juil. 2023
Michael
Séjour de 1 nuit en juillet 2023
Réponse de M le 29 juil. 2023
Dear Michael,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team
2/10 Horrible
Alejandro
Voyage en famille
21 juil. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Horrible Experience
Alejandro
Séjour de 3 nuits en juillet 2023
Réponse de M le 29 juil. 2023
Dear Alejandro,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,Management Team
4/10 Médiocre
Elizabeth
Voyage en famille
19 juil. 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Elizabeth
Séjour de 1 nuit en juillet 2023
Réponse de M le 21 juil. 2023
Dear Elizabeth,Thank you for your feedback, and we're glad to hear that you appreciated our staff's service and comfortable beds. We apologize for any disappointment with the continental breakfast and the condition of the room amenities. Your comments are valuable to us, and we will address the issues raised to improve our offerings. We appreciate your understanding, and we hope to have the opportunity to welcome you back in the future with better facilities.Sincerely,Management Team
8/10 Bien
Desz
Voyage en famille avec de jeunes enfants, Voyage en famille
17 juil. 2023
Les points forts : Personnel et service
Desz
Séjour de 2 nuits en juillet 2023
Réponse de M le 21 juil. 2023
Dear Desz,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team
10/10 Excellent
Martha
Voyage en famille
14 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Martha
Séjour de 1 nuit en juillet 2023
Réponse de M le 21 juil. 2023
Dear Martha,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team
2/10 Horrible
Rachel
Voyage en famille avec de jeunes enfants
11 juil. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Rachel
Séjour de 2 nuits en juillet 2023
Réponse de M le 14 juil. 2023
Dear Rachel,We apologize for the unacceptable cleanliness and safety issues you encountered during your stay. Your feedback is crucial, and we take it seriously. We will address these concerns with our team to ensure improvements are made to create a safer and cleaner environment for our guests. We appreciate your understanding and apologize for falling short of your expectations.Sincerely,Management Team
6/10 Satisfaisant
Rita
11 juil. 2023
Rita
Séjour de 4 nuits en juillet 2023
Réponse de M le 14 juil. 2023
Dear Rita,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team
4/10 Médiocre
KIVA
Voyage en groupe, Voyage en couple
10 juil. 2023
Les points faibles : Propreté
KIVA
Séjour de 2 nuits en juillet 2023
Réponse de M le 14 juil. 2023
Dear Kiva,We apologize for the disappointing experience you had during your stay. We take your feedback seriously and will address the issues raised regarding room cleanliness and customer service with our team. Your comfort and satisfaction are important to us, and we appreciate your understanding. Thank you for bringing this to our attention, and we apologize for falling short of your expectations.Sincerely,Management Team
6/10 Satisfaisant
Ronald
10 juil. 2023
Ronald
Séjour de 2 nuits en juillet 2023
Réponse de M le 21 juil. 2023
Dear Ronald,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team
6/10 Satisfaisant
Pamela
Voyage en famille avec de jeunes enfants
9 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pamela
Séjour de 2 nuits en juillet 2023
Réponse de M le 14 juil. 2023
Dear Pamela,We apologize for the absence of laundry facilities and the unavailability of breakfast during your stay. We appreciate your understanding and feedback, and we will take your comments into consideration as we strive to improve our services. Thank you for choosing our hotel, and we hope to provide a more satisfactory experience in the future.Sincerely,Management Team
2/10 Horrible
amber
Voyage en famille
7 juil. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Do not waste your money!
amber
Séjour de 1 nuit en juillet 2023
Réponse de M le 14 juil. 2023
Dear amber,We apologize for the unpleasant experience you had during your stay. Your feedback is valuable to us, and we will address the cleanliness issues and investigate the shower temperature to ensure improvements are made. We apologize for any inconvenience caused by the absence of breakfast. Thank you for bringing these matters to our attention, and we appreciate your understanding.Sincerely,Management Team
2/10 Horrible
Ernesto
Voyage en famille avec de jeunes enfants, Voyage en famille
6 juil. 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Ernesto
Séjour de 1 nuit en juillet 2023
Réponse de M le 7 juil. 2023
Dear Ernesto,We apologize for the unpleasant experience you had during your stay. It's disheartening to hear about the cleanliness issues and the odor you encountered. We take your feedback seriously and will investigate the matter thoroughly to address and rectify the situation. We appreciate your kind words about our staff, but we understand that the overall condition of the rooms did not meet your expectations. We apologize for any inconvenience caused and will work diligently to improve our facilities. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a more enjoyable stay in the future.Sincerely,Management Team
4/10 Médiocre
Timothy
6 juil. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Timothy
Réponse de M le 7 juil. 2023
Dear Timothy,We apologize for the issues you encountered during your stay. We regret that the room was in need of repairs and that the toilet paper holder was missing. We appreciate your feedback and will address these concerns to ensure a more comfortable and well-maintained environment for our guests. Regarding breakfast, we apologize if the available options did not meet your expectations. We will review our offerings to provide a more satisfying breakfast experience. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better stay in the future.Sincerely,Management Team
8/10 Bien
Dannielle
Voyage en famille avec de jeunes enfants, Voyage en famille
6 juil. 2023
Les points forts : Propreté et personnel et service
Dannielle
Séjour de 2 nuits en juillet 2023
Réponse de M le 7 juil. 2023
Dear Dannielle,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team
10/10 Excellent
Sean, Sherman Oaks
6 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sean
Séjour de 1 nuit en juillet 2023
Réponse de M le 7 juil. 2023
Dear Sean,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team
8/10 Bien
Nagajyothi
5 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nagajyothi
Séjour de 2 nuits en juillet 2023
Réponse de M le 7 juil. 2023
Dear Nagajyothi,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team
6/10 Satisfaisant
Alexia
Voyage en famille
4 juil. 2023
Les points forts : Personnel et service
Les points faibles : Propreté
Alexia
Séjour de 2 nuits en juin 2023
Réponse de M le 7 juil. 2023
Dear Alexia,We apologize for the cleanliness issues you encountered during your stay. It is disappointing to hear that the bathroom did not meet your expectations, and we apologize for any discomfort caused. We take cleanliness seriously, and we will address these concerns with our housekeeping team to ensure a more thorough cleaning in the future. We appreciate your feedback and hope to have the opportunity to provide you with a more satisfactory experience on your next visit.Sincerely,Management Team
8/10 Bien
Paula
Voyage en famille
4 juil. 2023
Les points forts : Personnel et service et confort de la chambre
Paula
Séjour de 1 nuit en juillet 2023
Réponse de M le 2 sept. 2023
Dear Paula,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team
10/10 Excellent
Olman
4 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Olman
Séjour de 2 nuits en juillet 2023
Réponse de M le 7 juil. 2023
Dear Olman,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team