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Avis sur The Ritz-Carlton Orlando, Grande Lakes

5 out of 5
The Ritz-Carlton Orlando, Grande Lakes
4012 Central Florida Parkway, Orlando, FL

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 757 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 142 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 58 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 23 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 20 avis sur 1000." "

9,6/10

Propreté

9,4/10

Personnel et service

9,6/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,6/10

Écoresponsabilité

Avis

10/10 Excellent

Guy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2022
Réponse de Assistant Rooms Executive le 10 janv. 2022
Dear Guy, we are delighted you had an outstanding stay at The Ritz-Carlton Orlando, Grande Lakes, and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Georgia Sheffield, Assistant Rooms Executive

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2019

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Personnel exceptionnel, tout était parfait. Très bel hôtel, à recommander.
Séjour de 3 nuits en août 2019
Réponse de Hotel Manager le 24 août 2019
Dear Guest, thank you for staying at The Ritz-Carlton Orlando, Grande Lakes. We appreciate your generous comments, and we are pleased we could be a part of your memorable visit. Evaluations like these inspire our Ladies and Gentlemen to continue delivering exceptional service. Thank you once more for the kind recommendation, and we hope you will choose us every time your travels bring you to Orlando. Best Regards, Jenny Piccione, Hotel Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juin 2019
Réponse de Hotel Manager le 3 juil. 2019
Dear Guest, we greatly appreciate your review of The Ritz-Carlton Orlando, Grande Lakes. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. Thank you for choosing our hotel, and we look forward to seeing you again soon. Best Regards, Jenny Piccione, Hotel Manager

10/10 Excellent

PATRICIA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fabuleux. Rien à dire
Séjour fabuleux !! L'hôtel est superbe. Le service excellent. Des bouteilles d'eau à notre entière disposition. Des fruits au bord de la piscine. Notre arrivée était très tardive mais on nous attendait. Le service voiture génial, rapide et avec le sourire. Et le petit déjeuner fabuleux !! Variés. Les produits sont frais et de très bonne qualité. Des jus frais, une grande variété de fruits, des viennoiseries faites maison. Il est cher 40$ mais extraordinaire. Les chambres sont grandes. Salle d'eau avec douche et baignoire. Je recommande vivement
Séjour de 3 nuits en août 2018

10/10 Excellent

vanessa, paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bel hotel, service impeccable
Accueillant, nous avons été surclassé. Le moins: nous avons dû en fin de séjour payer l’utilisation de la piscine... choquant pour un 5 étoiles !
Séjour de 3 nuits en août 2018
Réponse de Manager le 22 août 2018
Dear Vanessa, On behalf of the Ladies and Gentlemen of The Ritz-Carlton Orlando, Grande Lakes, thank you for the excellent rating. We are pleased to know how much you enjoyed your stay. Our luxury hotel combines exceptional amenities and outstanding service to create the perfect place to relax in exciting Orlando. We look forward to having you visit again. Best Regards, Jenny Piccione jenny.piccione@ritzcarlton.com Hotel Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

dawod

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ester was an excellent host.
Séjour de 1 nuit en avril 2024
Réponse de Director of Room Operations le 6 avr. 2024
Dear Dawod, Thank you for acknowledging our distinguished service at The Ritz-Carlton Orlando, Grande Lakes. We are committed to providing an exceptional experience for every guest, and we are pleased we exceeded your expectations. We appreciate you mentioning Ester by name, and we will enjoy passing along your compliments. We look forward to your next visit. Javier Tamajon,Director of Room Operations

10/10 Excellent

ken

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Director of Room Operations le 6 avr. 2024
Dear Ken, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to The Ritz-Carlton Orlando, Grande Lakes.Javier Tamajon,Director of Room Operations

6/10 Satisfaisant

Kyung

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de Director of Room Operations le 9 janv. 2024
Dear Kyung, We hope that overall you enjoyed your stay, and we would love to have another opportunity to welcome you back for a flawless experience.Javier Tamajon,Director of Room Operations

10/10 Excellent

Ronald, milwaukee

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Director of Room Operations le 9 janv. 2024
Dear Ronald, We enjoyed seeing your perfect rating and cannot thank you enough for it. On behalf of everyone here at The Ritz-Carlton Orlando, Grande Lakes, I invite you to come back and stay with us again whenever you are in the area!Javier Tamajon,Director of Room Operations

10/10 Excellent

Maxim

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice place, well-run
Séjour de 1 nuit en janvier 2024
Réponse de Director of Room Operations le 9 janv. 2024
Dear Maxim, We appreciate the gracious review, and we thank you for choosing The Ritz-Carlton Orlando, Grande Lakes. We are one of the true luxury resorts to call Orlando home, and it is always lovely having to exceed our guests' expectations. It was our pleasure accommodating you, and we look forward to your next visit.Javier Tamajon,Director of Room Operations

10/10 Excellent

Nagaraju

Séjour de 6 nuits en décembre 2023
Réponse de Assistant Rooms Executive le 30 déc. 2023
Dear Nagaraju, Thank you for staying with us and for your gracious rating. On behalf of all of us at The Ritz-Carlton Orlando, Grande Lakes we would like to invite you for another outstanding visit.Javier TamajonAssistant Rooms Executive

8/10 Bien

Maxim

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Nice hotel but the staff are not prepared to handle the volume of guests around the holidays. Lines for everything and slow response times.
Séjour de 3 nuits en décembre 2023
Réponse de Assistant Rooms Executive le 29 déc. 2023
Dear Maxim, Thank you for staying with us and for your review. We apologize for the frustration you experienced due to our peak times. Our focus is on creating meaningful experiences through superior guest service, and we are disappointed this was not your encounter. We appreciate your patience and hope you will stay with us again so we may provide you with the seamless, authentic hospitality for which we are known.Javier TamajonAssistant Rooms Executive

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carmen at the concierge's desk was particularly helpful to me for many of my questions and excursion needs.
Séjour de 3 nuits en décembre 2023
Réponse de Assistant Rooms Executive le 24 déc. 2023
Dear Paul, Thank you for the warm compliments regarding your stay at The Ritz-Carlton Orlando, Grande Lakes. It is a pleasure knowing how much you enjoyed our devoted Ladies and Gentlemen, especially Carmen. We appreciate you taking the time to share your experience, and we look forward to seeing you again.Javier TamajonAssistant Rooms Executive

10/10 Excellent

Livia

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Assistant Rooms Executive le 19 déc. 2023
Dear Livia, We are delighted you had an outstanding stay at The Ritz-Carlton Orlando, Grande Lakes, and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.Javier TamajonAssistant Rooms Executive

10/10 Excellent

Maureen

Voyage en famille avec de jeunes enfants
Les points forts : Équipements
A beautiful resort and surrounding area, staff were sooo nice and stay here was lovely!!
Séjour de 4 nuits en décembre 2023
Réponse de Assistant Rooms Executive le 18 déc. 2023
Dear Maureen, On behalf of our Ladies and Gentlemen of The Ritz-Carlton Orlando, Grande Lakes, thank you for the excellent rating. We are pleased to know how much you enjoyed your stay. Our luxury hotel combines exceptional amenities and outstanding service to create the perfect place to relax. It was a pleasure hosting you and we look forward to having you visit again.Javier TamajonAssistant Rooms Executive

10/10 Excellent

Nancy

Séjour de 4 nuits en décembre 2023
Réponse de Assistant Rooms Executive le 18 déc. 2023
Dear Nancy, Thank you for your terrific rating of The Ritz-Carlton Orlando, Grande Lakes. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon.Javier TamajonAssistant Rooms Executive

10/10 Excellent

Jessica, Chicago

Séjour de 3 nuits en novembre 2023
Réponse de Assistant Rooms Executive le 14 déc. 2023
Dear Jessica, On behalf of our Ladies and Gentlemen at The Ritz Carlton Orlando Grande Lakes, thank you for your kind rating. The genuine care and comfort of our guests is our highest mission, and we are delighted this was your experience. We look forward to accommodating you again on your next visit to our vibrant city.Javier TamajonAssistant Rooms Executive

10/10 Excellent

Nina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved the property and the staff. My family was catered to in every way. From the valet, greeting, hospitality, room, room service and entertainment. Great facility. The only issue I had was I booked through expedia and my trip was paid for in full. I also got charged by the hotel for the same fee. I explained and produced the receipts to the staff only to get told that I would have to take the issue up with expedia. There was no empathy or understanding of the issue, just cold and straightforward. What a damper to an otherwise nice experience.
Séjour de 2 nuits en novembre 2023
Réponse de Assistant Rooms Executive le 23 nov. 2023
Dear Nina, Thank you for being our guest and for sharing your review. We are one of the true luxury resorts to call Orlando home, and it is always lovely having our devotion to service recognized. However, we are very sorry for the billing-related issue you faced and for our Ladies and Gentlemen not being considerate of the same. Unfortunately, financial inquiries on reservations made through a third party, must be made through them, and we suggest you reach out to them. Thank you once more for choosing our hotel, and we hope you will consider staying with us again in the future.Javier TamajonAssistant Rooms Executive

8/10 Bien

richard, Winter Park

Séjour de 1 nuit en novembre 2023
Réponse de Assistant Rooms Executive le 9 déc. 2023
Dear Richard, We are glad you enjoyed your time at The Ritz-Carlton Orlando, Grande Lakes. Thank you for your nice rating, and we look forward to your next visit.Javier TamajonAssistant Rooms Executive

6/10 Satisfaisant

Jerry

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Disappointed
Service level around the pool was deplorable. Everyone was complaining . They include a 18% service charge… so there’s absolutely no incentive for these people to do a good job. Not what you would expect from a Ritz Carlton. Hotel had less than 50% occupancy and they put me in a third floor room looking straight into some palm trees. Absolutely no view. I know service in our country has nosedived, but you just don’t expect this from a Ritz Carlton. Very little attention to detail.
Séjour de 3 nuits en novembre 2023
Réponse de Assistant Rooms Executive le 17 nov. 2023
Dear Jerry, Thank you for your feedback and for providing your review in regard to your experience. I want to personally extend our apologies for your overall experience at our resort. We value you as our guest and want to assure you that the information you provided will be shared with our Ladies and Gentlemen to focus on providing an enhanced and elevated experience to all our guests. We certainly appreciate your patience and hope you allow us another opportunity to make an engaging memorable experience.Javier Tamajon,Assistant Rooms Executive

6/10 Satisfaisant

Voyageur vérifié

Séjour de 1 nuit en novembre 2023
Réponse de Assistant Rooms Executive le 1 déc. 2023
Dear Andreyah, Thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit.Javier TamajonAssistant Rooms Executive

10/10 Excellent

Voyageur vérifié

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de Assistant Rooms Executive le 30 oct. 2023
Dear Valued Guest, Thank you for your perfect rating of The Ritz-Carlton Orlando, Grande Lakes. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon.Javier TamajonAssistant Rooms Executive

10/10 Excellent

Ed

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en octobre 2023
Réponse de Assistant Rooms Executive le 19 oct. 2023
Dear Ed, Thank you for choosing The Ritz-Carlton Orlando, Grande Lakes. We are dedicated to providing a comfortable atmosphere for our guests; therefore, we love that you had a pleasant time here. We look forward to another opportunity to make your next visit great.Javier TamajonAssistant Rooms Executive

10/10 Excellent

Claudia, Apopka

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
All
Séjour de 1 nuit en septembre 2023
Réponse de Assistant Rooms Executive le 3 oct. 2023
Dear Claudia, Thank you for the wonderful rating. It is always gratifying to receive recognition for exceeding expectations, and we are glad you enjoyed your stay. It was our pleasure accommodating you at The Ritz-Carlton Orlando, Grande Lakes, and we hope to see you again soon. Javier Tamajon,Assistant Rooms Executive

10/10 Excellent

Josh

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Peaceful and vary outgoing
Séjour de 3 nuits en septembre 2023
Réponse de Assistant Rooms Executive le 2 oct. 2023
Dear Josh, We appreciate the gracious review, and we thank you for choosing The Ritz-Carlton Orlando, Grande Lakes. We are one of the true luxury resorts to call Orlando home, and it is always lovely having our devotion to service recognized. It was our pleasure accommodating you, and we look forward to your next visit.Javier TamajonAssistant Rooms Executive

10/10 Excellent

Rhea

Awesome staff
Séjour de 1 nuit en septembre 2023
Réponse de Assistant Rooms Executive le 27 sept. 2023
Dear Rhea, Thank you for being our guest at The Ritz-Carlton Orlando, Grande Lakes. We appreciate your generous comments, and we are pleased we could be a part of your memorable visit. Evaluations like these inspire our Ladies and Gentlemen to continue delivering exceptional service. We hope you will choose us every time your travels bring you to Orlando.Javier TamajonAssistant Rooms Executive

6/10 Satisfaisant

Gerard, DELRAY BEACH

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
minimal poolside service, for food and drink, 1 guy for each for whole pool, 1 hour to get drink
Séjour de 1 nuit en septembre 2023
Réponse de Assistant Rooms Executive le 27 sept. 2023
Dear Gerard, Thank you for choosing us and taking the time to leave a review. Our Ladies and Gentlemen are devoted to giving authentic and warm service, and we regret this was not your experience. We will address this with the appropriate individuals, and we are grateful for your patience. We look forward to another opportunity to provide you with the elevated stay you deserve.Javier TamajonAssistant Rooms Executive

10/10 Excellent

Fernanda

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en septembre 2023
Réponse de Assistant Rooms Executive le 27 sept. 2023
Dear Fernanda, Thank you for choosing The Ritz-Carlton Orlando, Grande Lakes. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Javier TamajonAssistant Rooms Executive

10/10 Excellent

olashile

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place to stay I recommend.
Séjour de 20 nuits en septembre 2023
Réponse de Assistant Rooms Executive le 27 sept. 2023
Dear Olashile, We appreciate the excellent rating, and we thank you for choosing The Ritz-Carlton Orlando, Grande Lakes. It is always lovely having our devotion to service recognized as we are committed to providing our guests the finest personal service and amenities with a warm, relaxed, yet refined ambiance. It was our pleasure accommodating you, and we look forward to your next visit.Javier TamajonAssistant Rooms Executive

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Wonderful stay, amenity use can be challenging
Overall wonderful stay, but finding pool seating when the hotel is full is a challenge, and the staff were not initially helpful. It took asking 3 people before we found someone working in the pool area that was willing to help us try to find open chairs. Additionally, be aware that the amenities are shared with the adjoining Marriott property, so the Ritz amenities can be unusable when both properties are busy.
Séjour de 2 nuits en septembre 2023
Réponse de Assistant Rooms Executive le 26 sept. 2023
Dear Guest, Thank you for your review of our hotel. We are pleased you enjoyed your overall stay. We also appreciate feedback that helps us improve our guest services. We apologize for the inconvenience you experienced, and we are grateful for your patience. We will address this with our Ladies and Gentlemen, and we hope you will consider a return visit so we can show you our passion for delivering meaningful and inspiring experiences.Javier Tamajon,Assistant Rooms Executive

10/10 Excellent

REGINALDO

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 2 nuits en septembre 2023
Réponse de Assistant Rooms Executive le 25 sept. 2023
Dear Reginaldo, On behalf of the Ladies and Gentlemen of The Ritz-Carlton Orlando, Grande Lakes, thank you for the excellent rating. We are pleased to know how much you enjoyed your stay. We are committed to combining exceptional service and amenities to create a memorable, rejuvenating experience. We look forward to having you visit again.Javier TamajonAssistant Rooms Executive

10/10 Excellent

Alexandre

Les points forts : Propreté et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Assistant Rooms Executive le 19 sept. 2023
Dear Alexandre, Thank you for taking the time to share your generous rating with us and for letting us know we met all of your expectations. It was a pleasure hosting you and we look forward to your return. Javier TamajonAssistant Rooms Executive

10/10 Excellent

Steve

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de Assistant Rooms Executive le 11 sept. 2023
Dear Steve, Thank you for choosing The Ritz-Carlton Orlando, Grande Lakes and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Javier TamajonAssistant Rooms Executive

10/10 Excellent

Lei

Séjour de 4 nuits en août 2023
Réponse de Assistant Rooms Executive le 29 sept. 2023
Dear Lei, We appreciate the gracious review, and we thank you for choosing The Ritz-Carlton Orlando, Grande Lakes. It was a pleasure hosting you, and we look forward to your next visit.Javier TamajonAssistant Rooms Executive

10/10 Excellent

Dan, Metairie

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great place to stay! Highly recommend
Séjour de 2 nuits en septembre 2023
Réponse de Assistant Rooms Executive le 7 sept. 2023
Dear Dan, On behalf of our Ladies and Gentlemen of The Ritz Carlton Orlando Grande Lakes, thank you for the excellent rating. We are pleased to know how much you enjoyed your stay. Our luxury hotel combines exceptional amenities and outstanding service to create the perfect place to relax in exciting Orlando. We look forward to having you visit again.Javier TamajonAssistant Rooms Executive

10/10 Excellent

Marc

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Wonderful
Séjour de 5 nuits en août 2023
Réponse de Assistant Rooms Executive le 3 sept. 2023
Dear Marc, We are delighted you had an outstanding stay at The Ritz Carlton Orlando Grande Lakes and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.Javier TamajonAssistant Rooms Executive

10/10 Excellent

James

Séjour de 3 nuits en août 2023
Réponse de Assistant Rooms Executive le 22 sept. 2023
Dear James, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at The Ritz-Carlton Orlando, Grande Lakes; we look forward to seeing you again soon.Javier TamajonAssistant Rooms Executive

10/10 Excellent

Mihail

Séjour de 3 nuits en août 2023
Réponse de Assistant Rooms Executive le 9 sept. 2023
Dear Mihail, All of us at The Ritz-Carlton Orlando, Grande Lakes appreciate your excellent rating. We are glad you had an enjoyable stay and would love to see you again soon.Javier TamajonAssistant Rooms Executive

10/10 Excellent

Maria

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Assistant Rooms Executive le 20 août 2023
Dear Maria, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at The Ritz-Carlton Orlando, Grande Lakes, and we look forward to welcoming you again soon.Javier TamajonAssistant Rooms Executive

10/10 Excellent

Rishi

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Fantastic excellent staff and service
Séjour de 2 nuits en août 2023
Réponse de Assistant Rooms Executive le 15 août 2023
Dear Rishi, Thank you for being our guest and sharing your experience. It is a pleasure to know that you thoroughly enjoyed your stay at The Ritz-Carlton Orlando, Grande Lakes. We strive to provide each guest with an exceptional, personalized experience through our inspired service, and we appreciate you acknowledging our devotion. Thank you once more for your kind remarks, and we look forward to having the pleasure of welcoming you again soon.Javier TamajonAssistant Rooms Executive

10/10 Excellent

NGOZI, TROY

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Assistant Rooms Executive le 13 août 2023
Dear Valued Guest, Thank you for choosing The Ritz-Carlton Orlando, Grande Lakes, and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Javier TamajonAssistant Rooms Executive

10/10 Excellent

Sylvia

Voyage en famille
Les points forts : Propreté et confort de la chambre
Séjour de 2 nuits en août 2023
Réponse de Assistant Rooms Executive le 10 août 2023
Dear Sylvia, We would like to express our sincere gratitude for your recent stay at The Ritz-Carlton Orlando Grande Lakes. It is with great pleasure that we receive your feedback regarding your pleasant experience and the fact that we exceeded your expectations. We are committed to providing exceptional service and ensuring that each guest enjoys a memorable stay. We sincerely appreciate your patronage and look forward to the pleasure of welcoming you back in the near future.Javier TamajonAssistant Rooms Executive

10/10 Excellent

Todd

Voyage en groupe
Les points forts : Propreté et confort de la chambre
Séjour de 3 nuits en août 2023
Réponse de Assistant Rooms Executive le 10 août 2023
Dear Todd, We express our gratitude for selecting The Ritz-Carlton Orlando Grande Lakes as your place of stay. We are delighted to learn that we have surpassed your expectations and that you had a remarkable experience. Our team takes pride in ensuring that our guests receive the highest level of service, and it was an honor to have you as our guest. We hope to have the privilege of welcoming you back in the near future.Javier TamajonAssistant Rooms Executive

6/10 Satisfaisant

ALLEN, PLAINFIELD

Everything to Meals to drinks was expensive to the point that you wanted to call somebody because it was price gouging
Séjour de 3 nuits en août 2023
Réponse de Assistant Rooms Executive le 8 août 2023
Dear Allen, Thank you for taking the time to review your stay. We appreciate hearing from our guests, and we welcome your feedback as we continually strive to enhance our guest experience. We wish you all the best with your future travels, and we hope you will reconsider and stay with us again.Javier TamajonAssistant Rooms Executive

10/10 Excellent

Paulina

Voyage en famille
Les points forts : Propreté et confort de la chambre
Séjour de 3 nuits en juillet 2023
Réponse de Assistant Rooms Executive le 6 août 2023
Dear Paulina, Thank you for choosing The Ritz-Carlton Orlando, Grande Lakes, and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Javier TamajonAssistant Rooms Executive

10/10 Excellent

Sunny

Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Rooms were great & customer service was amazing. Stayed at Waldorf a few months ago & their toilets bubbles & put water all over the floor..
Séjour de 2 nuits en juillet 2023
Réponse de Assistant Rooms Executive le 3 août 2023
Dear Sunny, It was our pleasure welcoming you to The Ritz-Carlton Orlando, Grande Lakes. We are pleased we could provide you with an exceptional experience and that you enjoyed our luxurious accommodations. On behalf of all of us, we thank you for taking the time to review our hotel, and we look forward to seeing you again soon.Javier TamajonAssistant Rooms Executive

10/10 Excellent

AKOP, Northridge

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great property
Séjour de 1 nuit en juillet 2023
Réponse de Assistant Rooms Executive le 1 août 2023
Dear Akop, Thank you for sharing your stay at The Ritz-Carlton Orlando, Grande Lakes was perfect. We appreciate you mentioning you loved our elegant property. We enjoyed being part of your memorable visit and look forward to accommodating you again.Javier TamajonAssistant Rooms Executive

10/10 Excellent

Dikran

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023
Réponse de Assistant Rooms Executive le 1 août 2023
Dear Dikran, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at The Ritz-Carlton Orlando, Grande Lakes; we look forward to seeing you again soon. Javier TamajonAssistant Rooms Executive