Piscine extérieure, chaises longues

Avis sur JW Marriott Orlando Grande Lakes

4 out of 5
JW Marriott Orlando Grande Lakes
4040 Central Florida Pkwy, Orlando, FL

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 671 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 173 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 78 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 46 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 33 avis sur 1001." "

9,2/10

Propreté

9,0/10

Personnel et service

9,0/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

6/10 Satisfaisant

valerie

Voyage en famille
Les points forts : Propreté
Les points faibles : Équipements
Bel hôtel Peu de restos Piscine en travaux
Séjour de 5 nuits en juillet 2022
Réponse de Front Office Manager le 20 nov. 2022
Dear Valerie, Thank you for being our guest. We are pleased that you enjoyed your stay except for our outdoor pool. We regret any inconvenience and frustration this caused you, and please know we are grateful for your patience. It was a pleasure having you as our guest, and we hope to make your stay perfect the next time you are in the area.Best Regards,Deana HalawehFront Office Manager

10/10 Excellent

Stanley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amazing facility and loved the pool and restaurant, The Kitchen. Will definitely stay again
Séjour de 4 nuits en avril 2024
Réponse de Front Office Manager le 23 avr. 2024
Dear Stanley, Thank you for the warm compliments. It is always exciting to hear from our guests, and we are pleased that we exceeded your expectations. We focus on giving each guest an enriching experience and it is wonderful to hear how much you loved all that we have to offer. It was our pleasure serving you at JW Marriott Orlando, Grande Lakes and we look forward to your return.Best Regards,Karen Lopez,Front Office Manager

10/10 Excellent

Lourdes M.

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved this Hotel. Plenty to do for the entire family. Their in hotel dinning options were superb. They even have a garden which I loved and a water park
Séjour de 2 nuits en décembre 2023
Réponse de Front Office Manager le 16 avr. 2024
Dear Lourdes, It was a pleasure to welcome you to JW Marriott Orlando, Grande Lakes. Thank you for mentioning how much you enjoyed our family-friendly activities. We are delighted you enjoyed our delicious dining options, Waterpark, and garden. Thank you for choosing us for your visit to our beautiful city, and we look forward to seeing you all again soon.Best Regards,Karen LopezFront Office Manager

10/10 Excellent

Jie

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Booked this place for a family vacation, and it was a blast! The water park on site is the highlight, which is extremely kids friendly!
Séjour de 4 nuits en avril 2024
Réponse de Front Office Manager le 11 avr. 2024
Dear Jie, Thank you for sharing your experience at JW Marriott Orlando, Grande Lakes, and for choosing us for your family vacation. We appreciate the kind remarks as we are always striving to provide each guest with a distinctive experience so they can leave richer than when they arrived. We devote our attention to craft and detail, and we are pleased knowing our premium amenities enhanced your time with us. We look forward to seeing you and your family again soon.Best Regards,Karen Lopez,Front Office Manager

10/10 Excellent

Vanessa van

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Front Office Manager le 11 avr. 2024
Dear Vanessa, Thank you for the splendid rating. It was a true pleasure to have the opportunity to make your stay memorable, and we hope you left with replenished spirits. We look forward to welcoming you back to the JW Marriott Orlando, Grande Lakes for another spectacular escape.Best Regards,Karen Lopez,Front Office Manager

10/10 Excellent

Chakusola

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The service and staff
Séjour de 1 nuit en avril 2024
Réponse de Front Office Manager le 8 avr. 2024
Dear Chakusola, It was a pleasure to welcome you to JW Marriott Orlando, Grande Lakes. Thank you for mentioning how much you enjoyed our inspired and tailored hospitality. Our attentive and knowledgeable staff work hard to ensure our guests' expectations are exceeded throughout their stay. We are grateful for your review and look forward to having the pleasure of welcoming you back as our guest soon.Best Regards,Karen LopezFront Office Manager

10/10 Excellent

Elizabeth

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Front Office Manager le 8 avr. 2024
Dear Elizabeth, We enjoyed seeing your perfect rating and cannot thank you enough for it. On behalf of everyone here at JW Marriott Orlando, Grande Lakes, I invite you to come back and stay with us again whenever you are in the area.Best Regards,Karen LopezFront Office Manager

6/10 Satisfaisant

VALAYKUMAR, Edmonton

Voyage en famille avec de jeunes enfants
Les points forts : Propreté
Good things: Overall, the resort and the facilities are available outside of the room, and customer service is available at the reception. There is cleanliness inside the hotel. The things that need to improve (In comparison with the experience at JW Marriot in Vancouver, BC): 1) The room, as we pay a high price, we need at least decent space inside the room. After using Sofa bed we didn't have even moving space in the room; what is the point of having sofa bed then. 2) We ordered the food in the pool area, but they got the wrong order (Veggie burger with Bacon) after 50 minutes of waiting; the staff was not even apologetic for the wrong order and rudely asked us to wait as it might take longer. The cleanliness in the same restaurant was poor. 3) Room service is not as per the standards of JW Marriot. When we asked to fix the sofa bed as it was not opening, the staff came and asked us to do it ourselves and move the island ourselves. I never had these issues with other JW Marriot or Fairmont facilities.
Séjour de 5 nuits en mars 2024
Réponse de Front Office Manager le 7 avr. 2024
Dear Guest, Thank you for choosing us and for your candid feedback. Please accept our apologies for the inadequate service you received from our associates during your stay. Your valuable comments will be addressed with our associates in keeping with our commitment to unparalleled service. Additionally, it is disappointing to know we did not meet all of your expectations with regard to our rooms. Thank you again for your comments as we are continually striving to enhance our guest experience on all levels. On a positive note, we are glad you outlined all the enjoyable aspects of your stay. We hope you will stay with us again so we can provide the elevated visit you deserve.Best Regards,Karen Lopez,Front Office Manager

10/10 Excellent

Nazanin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is connected to Ritz Carlton by a hallway in the most beautiful grounds and surrounding. Great for kids with the best pool . Yes few minutes further to Disney Parks etc... but totally worth it. The only negative was the food in the restaurants. All of them had great ambiance but definitely the chefs and menu must be changed as the food was not good. Very friendly staff. Amazing hotel.
Séjour de 7 nuits en mars 2024
Réponse de Front Office Manager le 7 avr. 2024
Dear Nazanin, Thank you for sharing your experience at JW Marriott Orlando, Grande Lakes. We appreciate the kind remarks as we are always striving to provide each guest with a distinctive experience so they can leave richer than when they arrived. We devote our attention to craft and detail, and we are pleased knowing our inspiring surroundings, premium location, and warm associates enhanced your time with us. However, we are sorry for not meeting your expectations with our dining options; this will be shared with our culinary team as we are always looking for ways to enhance our offerings. We hope to see you again soon.Best Regards,Karen Lopez,Front Office Manager

10/10 Excellent

rosalyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fun, clean, love
Séjour de 2 nuits en mars 2024
Réponse de Front Office Manager le 6 avr. 2024
Dear Rosalyn, Thank you for the warm compliments. It is always exciting to hear from our guests, and we are pleased that we exceeded your expectations. We focus on giving each guest an enriching experience with inspired service at our award-winning resort. It was our pleasure serving you at JW Marriott Orlando, Grande Lakes, and we hope to see you again soon. Best Regards,Karen Lopez,Front Office Manager

10/10 Excellent

Brittany

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Such a beautiful hotel! The grounds are gorgeous and the pool and slides are a dream for kids and parents. Room was clean and location was perfect. We had one day at the pool where service was horrible with a particular server but every other day was exceptional!
Séjour de 5 nuits en mars 2024
Réponse de Front Office Manager le 4 avr. 2024
Dear Brittany, We are delighted you enjoyed your stay with us. It is always wonderful to hear that our guests could relax and recharge in our elegant rooms. Thank you for the kind comments about our stylish array of amenities. However, we apologize for the level of service you received from one of our associates at the pool. We have addressed your comments and taken the proper action to ensure it is not repeated. We look forward to welcoming you back to JW Marriott Orlando, Grande Lakes, for another immersive experience.Best Regards,Karen LopezFront Office Manager

6/10 Satisfaisant

T

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
We had an overall positive experience. The only 2 dings that I have would be pool area staffing and food service time was over 2hrs. On checkout, no one answered the phone to order bell service. I had to go down to the front desk. This was Easter weekend and you would think the hotel management would have the foresight to staff properly for capacity. I'm going with poor management. Who do I need to fire? You're in the service business. You know your booking capacity in advance.
Séjour de 3 nuits en mars 2024
Réponse de Front Office Manager le 3 avr. 2024
Dear T, Thank you for choosing us for your recent visit. We are genuinely sorry for not meeting your expectations and for the unsatisfactory service you received from our associates while you were here. We always want to provide thoughtful and genuine hospitality from each member of our team, and we are grateful for feedback that helps us shape quality, tailored experiences. We have addressed your comments and taken the proper action to ensure we are working to improve our services moving forward. We appreciate your patience and hope you will consider staying with us again.Best Regards,Karen Lopez,Front Office Manager

8/10 Bien

Andrea

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Stay was great except they lost our package that someone left for us at the front desk. That was disappointing but besides that the room was great.
Réponse de Front Office Manager le 26 mars 2024
Good Day, Thank you for sharing your feedback, our apologies for any inconvenience you experienced during your stay. Please send us a private message with your personal information so we may investigate and assist you further. Best Regards,Karen Lopez,Front Office Manager

10/10 Excellent

Pece

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The family and I spent one night while in town and really enjoyed the pool and the in room services
Séjour de 1 nuit en mars 2024
Réponse de Front Office Manager le 18 mars 2024
Dear Pece, It was a pleasure to welcome you and your family to JW Marriott Orlando, Grande Lakes. We are delighted you enjoyed your time with us, especially our beautiful pool and our in-room dining services. Thank you for choosing us for your visit to our beautiful city, and we hope to see you all again soon.Best Regards,Karen Lopez,Front Office Manager

10/10 Excellent

Gordon

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very pleasurable experience.
Séjour de 1 nuit en mars 2024
Réponse de Front Office Manager le 14 mars 2024
Dear Gordon, Thank you for sharing your experience at JW Marriott Orlando, Grande Lakes. We appreciate the kind remarks as we always strive to provide each guest with a distinctive experience so they can leave richer than when they arrived. We look forward to seeing you again soon.Best Regards,Karen LopezFront Office Manager

10/10 Excellent

Bradley

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Équipements
Scenery was beautiful and the amount amenities was off the charts!!
Séjour de 1 nuit en mars 2024
Réponse de Front Office Manager le 11 mars 2024
Dear Bradley, Thank you for being our guest at the JW Marriott Orlando, Grande Lakes. We are delighted that our inspired surroundings exceeded your expectations, and that you particularly loved the array of our resort amenities. We hope that your enriching experience will bring you back to stay with us soon.Best Regards,Karen Lopez,Front Office Manager

10/10 Excellent

Jill, Astoria

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Book a treatment at the Ritz Carlton spa that is right next to the JW Marriott and you can use the private adults only pool. It is amazing.
Séjour de 2 nuits en mars 2024
Réponse de Front Office Manager le 10 mars 2024
Dear Jill, It was a pleasure hosting you on your recent getaway at JW Marriott Orlando, Grande Lakes; we are happy you had a fantastic time visiting our property. We strive to go above and beyond to ensure our guests have a spectacular, one-of-a-kind experience in beautiful Orlando with our abundant amenities. We look forward to having the opportunity to accommodate you again soon.Best Regards,Karen LopezFront Office Manager

10/10 Excellent

Gavin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Front Office Manager le 4 mars 2024
Dear Gavin, Thank you for staying at JW Marriott Orlando, Grande Lakes. We appreciate the generous rating as we are always striving to provide each guest with a distinctive experience so they can leave richer than when they arrived. We are pleased to know you had a great time with us and hope to see you again soon.Best Regards,Karen Lopez,Front Office Manager

2/10 Horrible

James

Séjour de 2 nuits en février 2024
Réponse de Front Office Manager le 21 mars 2024
Dear James, Thank you for taking the time to share your rating. We are truly sorry your stay was not the exceptional experience you deserved. We always want our guests to leave feeling fulfilled, and if given the opportunity, we would have taken measures to address every concern while you were here. We hope you will consider giving us another chance to show you our commitment to genuine and seamless hospitality.Best Regards,Karen Lopez,Front Office Manager

10/10 Excellent

Fabio

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente lo volvería a repetir cuando esté en tarifas mejores
Séjour de 2 nuits en février 2024
Réponse de Front Office Manager le 27 févr. 2024
Dear Fabio, Thank you for sharing your experience at JW Marriott Orlando, Grande Lakes. We appreciate the kind remarks as we are always striving to provide each guest with a distinctive experience so they can leave richer than when they arrived. We devote our attention to craft and detail, and we are pleased knowing everything we have to offer enhanced your time with us. We look forward to seeing you again soon.Best Regards,Karen Lopez,Front Office Manager

10/10 Excellent

Todd

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Luxurious
Séjour de 1 nuit en février 2024
Réponse de Front Office Manager le 25 févr. 2024
Dear Todd, Thank you for the warm compliments. It is always exciting to hear from our guests, and we are pleased that we exceeded your expectations. We focus on giving each guest an enriching experience with inspired service at our award-winning hotel. Located on 500 beautiful acres, we provide a quiet retreat, yet are still just a short distance from Orlando's exciting attractions. It was our pleasure serving you at JW Marriott Orlando, Grande Lakes, and we hope to see you again soon. Best Regards,Karen Lopez,Front Office Manager

10/10 Excellent

amanda, Glen Cove

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great hotel, great value and amazing pools
Séjour de 1 nuit en février 2024
Réponse de Front Office Manager le 24 févr. 2024
Dear Amanda, Thank you for your kind review; we are pleased to read how much you enjoyed your stay at JW Marriott Orlando, Grande Lakes. It is our goal to deliver an excellent value at a great price, so it is wonderful to know this was your experience. We are particularly glad you loved our beautiful pools. We look forward to serving you for many more years to come.Best Regards,Karen LopezFront Office Manager

10/10 Excellent

amanda, Glen Cove

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was so impressed by this hotel. We normally stay at the four seasons Orlando and this is just as nice for a quarter of the price.
Séjour de 1 nuit en février 2024
Réponse de Front Office Manager le 19 févr. 2024
Dear Amanda, Thank you for sharing your experience at JW Marriott Orlando, Grande Lakes. We appreciate the kind remarks as we always strive to provide each guest with a distinctive experience so they can leave richer than when they arrived. We are pleased to know our beautiful property enhanced your time with us. We look forward to seeing you again soon.Best Regards,Karen LopezFront Office Manager

10/10 Excellent

Wayne Curtis

Séjour de 2 nuits en février 2024
Réponse de Front Office Manager le 21 mars 2024
Dear Mr. Curtis, We are grateful for your generous rating. At JW Marriott Orlando, Grande Lakes, we thoughtfully craft each experience with our service and inspiring surroundings, and it is always wonderful to know how much our guests enjoy our efforts. We look forward to your return to provide you with even more captivating experiences tailored just for you.Best Regards,Karen Lopez,Front Office Manager

10/10 Excellent

Frank

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Q
Séjour de 5 nuits en février 2024
Réponse de Front Office Manager le 15 févr. 2024
Dear Frank, Thank you for reviewing your stay at JW Marriott Orlando, Grande Lakes. It was our pleasure welcoming you to Orlando, and we are delighted you enjoyed our seamless blend of refined luxury and one-of-a-kind style. We look forward to welcoming you back soon for another elevated and enriching visit.Best Regards,Karen LopezFront Office Manager

10/10 Excellent

Jie, Clyde Hill

Séjour de 2 nuits en janvier 2024
Réponse de Front Office Manager le 21 mars 2024
Dear Jie, Thank you for the splendid rating. It was a true pleasure to have the opportunity to make your stay memorable, and we hope you left with replenished spirits. We look forward to welcoming you back to JW Marriott Orlando, Grande Lakes for another spectacular experience.Best Regards,Karen Lopez,Front Office Manager

10/10 Excellent

Xavier

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023
Réponse de Front Office Manager le 1 févr. 2024
Dear Xavier, It is wonderful to know you enjoyed everything about your time at JW Marriott Orlando, Grande Lakes, and that we exceeded your expectations. We hope you will be able to stay with us again soon.Best Regards,Karen LopezFront Office Manager

6/10 Satisfaisant

Robb

Les points forts : Personnel et service
Séjour de 6 nuits en janvier 2024
Réponse de Front Office Manager le 28 janv. 2024
Dear Robb, Thank you for choosing our hotel and taking the time to share your rating. We apologize for any negative experience during your stay. We look forward to another opportunity to prove our commitment to crafting the seamless experience you deserve.Best Regards,Karen LopezFront Office Manager

4/10 Médiocre

Matthew James

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de Front Office Manager le 24 janv. 2024
Dear Mr. James, We appreciate you choosing our hotel for your visit to Orlando. However, we are genuinely sorry for not meeting your expectations. We are passionate about crafting a distinctive, seamless experience for each guest, and we are disappointed to know this was not your experience. We hope you will give us another chance to provide you with the exceptional hospitality for which we are known.Best Regards,Karen LopezFront Office Manager

10/10 Excellent

MANOLITA

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love the property overall - the ambiance is beautiful. I was also very impressed with the service, especially the text/app capability. Super helpful. I also left an item and the recovery process was excellent. They were able to find my item and shipped it immediately. Loved my stay! Will come again!
Séjour de 3 nuits en janvier 2024
Réponse de Front Office Manager le 23 janv. 2024
Dear Manolita, Thank you for choosing to stay with us at JW Marriott Orlando, Grande Lakes. We are thrilled to know we met all of your expectations and that you were pleased with our beautiful property and pleasant ambiance, as well as the thoughtful service provided by our associates. It is also great to read our staff helped retrieve your item and ensured it was returned to you promptly. We appreciate your business and look forward to your return soon. Best Regards,Karen Lopez,Front Office Manager

6/10 Satisfaisant

Jacques

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Double check the pricing!
Obscene parking charge on top of a significant resort fee. Stated room price ok but add on fees and limited and heafty on site restaurant options are not crowd pleasers . Can do as well or better elsewhere without the feeling you are subsidizing the overhead!!!!
Séjour de 1 nuit en janvier 2024
Réponse de Front Office Manager le 20 janv. 2024
Dear Jacques, Thank you for choosing to stay with us and sharing your review. We are pleased to learn that our elegantly appointed accommodations met your expectations. However, we regret any disappointment you experienced with our on-site restaurants and the additional costs associated with your visit. Ensuring transparency in all fees during the booking process is a priority for us, and your comments highlight the need for continuous improvement in our communication efforts. Your feedback is invaluable to us, and we appreciate your insights as they guide us in enhancing our services. We hope you will give us another opportunity to provide you with the exceptional hospitality for which we are known.Best Regards, Karen Lopez Front Office Manager

10/10 Excellent

Stanley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Front Office Manager le 19 janv. 2024
Dear Stanley, Thank you for the wonderful rating. It is always exciting to hear from our guests, and we are pleased that we exceeded your expectations. We focus on giving each guest an enriching experience with inspired service at our award-winning hotel. Located on 500 beautiful acres, we provide a quiet retreat, yet are still just a short distance from Orlando's exciting attractions. It was our pleasure serving you at JW Marriott Orlando, Grande Lakes and we hope to see you again soon. Best Regards,Karen LopezFront Office Manager

10/10 Excellent

Crystal

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2023
Réponse de Assistant Front Office Manager le 9 janv. 2024
Dear Crystal, We are happy you chose JW Marriott Orlando, Grande Lakes for your recent visit to Orlando. We devote our attention to craft and detail, and we are pleased to know that you enjoyed your time with us. It was a pleasure having you, and we hope to see you again soon.Best Regards,Julia CurcioAssistant Front Office Manager

6/10 Satisfaisant

Robb

Les points forts : Propreté et personnel et service
Séjour de 9 nuits en décembre 2023
Réponse de Front Office Manager le 14 janv. 2024
Dear Robb, We appreciate you choosing our hotel for your visit to Orlando. However, we are genuinely sorry for not meeting your expectations. We are passionate about crafting a distinctive, seamless experience for each guest, and we are disappointed to know this was not your experience. We hope you will give us another chance to provide you with the exceptional hospitality for which we are known.Best Regards,Karen LopezFront Office Manager

10/10 Excellent

Krystal

This property exceeded my expectations. We were here with our 2 kids and they were never bored and absolutely loved the water slides and pools. food was great and they had kid options everywhere. Definitely recommend.
Séjour de 7 nuits en décembre 2023
Réponse de Assistant Front Office Manager le 5 janv. 2024
Dear Krystal, Thank you for sharing your experience at JW Marriott Orlando, Grande Lakes. We appreciate the kind remarks as we are always striving to provide each guest with a distinctive experience so they can leave richer than when they arrived. We devote our attention to craft and detail, and we are pleased knowing our premium amenities and epicurean delights enhanced your time with us. We are grateful for your recommendation and look forward to seeing you and your family again soon.Best Regards,Julia Curcio,Assistant Front Office Manager

10/10 Excellent

Jocelin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great service!!
Séjour de 5 nuits en décembre 2023
Réponse de Assistant Front Office Manager le 5 janv. 2024
Dear Jocelin, It was a pleasure to welcome you to JW Marriott Orlando, Grande Lakes. Thank you for mentioning how much you enjoyed our inspired and tailored hospitality. Our attentive and knowledgeable staff work hard to ensure our guests' expectations are exceeded throughout their stay. Thank you once more for choosing us for your visit to our beautiful city, and we look forward to seeing you again soon.Best Regards,Julia Curcio,Assistant Front Office Manager

8/10 Bien

Ima

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I like the property, and the lakes and the room was fine . However , the staff could be more friendly .
Séjour de 7 nuits en décembre 2023
Réponse de Assistant Front Office Manager le 1 janv. 2024
Dear Ima, Thank you for informing us about your experience with our staff. We believe in seamless service enhanced with kind, attentive, and warm hospitality, and we hope you will accept our apologies that these standards got overlooked. We would welcome another opportunity to show you our commitment to inspired service on your next visit to the area.Best Regards,Julia CurcioAssistant Front Office Manager

10/10 Excellent

German

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Assistant Front Office Manager le 31 déc. 2023
Dear German, Thank you for making us a part of your journey. JW Marriott Orlando, Grande Lakes resort is the ideal base for those wishing to explore the Orlando area, and we are pleased that your stay left an indelible mark with extraordinary experience. We enjoyed hosting you and look forward to the pleasure of welcoming you back for another unforgettable stay. Wishing you a delightful holiday season and a Happy New Year.Best Regards,Julia CurcioAssistant Front Office Manager

2/10 Horrible

Thomas

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Assistant Front Office Manager le 31 déc. 2023
Dear Thomas, We appreciate you choosing our resort for your visit to Orlando. However, we are genuinely sorry for not meeting your expectations. We are passionate about crafting a distinctive, seamless experience for each guest, and we are disappointed to know this was not your experience. We hope you will give us another chance to provide you with the exceptional hospitality for which we are known.Best Regards,Julia CurcioAssistant Front Office Manager

8/10 Bien

Roger, KNOXVILLE

Séjour de 1 nuit en décembre 2023
Réponse de Assistant Front Office Manager le 27 déc. 2023
Dear Roger, Thank you for your recent stay at JW Marriott Orlando, Grande Lakes and your warm compliments. We thoughtfully craft each experience with our service and inspiring surroundings, and it is always wonderful to know how much our guests enjoy our efforts. It was a pleasure being part of your journey, and we hope you will make us your home away from home whenever your travels bring you to our area. We look forward to your next visit.Best Regards,Julia CurcioAssistant Front Office Manager

10/10 Excellent

zarina

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Water slides are awesome 👏🏼
Séjour de 1 nuit en décembre 2023
Réponse de Assistant Front Office Manager le 24 déc. 2023
Dear Zarina, Thank you for sharing your experience at JW Marriott Orlando, Grande Lakes. We appreciate your kind remarks as we are always striving to provide each guest with a distinctive experience so they can leave richer than when they arrived. Our dedication to meticulous craftsmanship and attention to detail is reflected in our lush surroundings, providing a perfect retreat for our guests. It was a pleasure hosting you, and we look forward to welcoming you back again soon.Best Regards,Julia CurcioAssistant Front Office Manager

10/10 Excellent

Andrea

Séjour de 1 nuit en décembre 2023
Réponse de Assistant Front Office Manager le 18 déc. 2023
Dear Andrea, It is a pleasure to see your perfect rating for your stay at JW Marriott Orlando, Grande Lakes. Our exceptional team prioritizes ensuring that every guest has a personally crafted and immersive experience, and we look forward to sharing your compliments with them. We enjoyed being a part of your journey and look forward to hosting you again on your next visit to Orlando.Best Regards,Julia CurcioAssistant Front Office Manager

10/10 Excellent

Stephanie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Assistant Front Office Manager le 18 déc. 2023
Dear Stephanie, Thank you for your recent stay at JW Marriott Orlando, Grande Lakes and for sharing your generous rating. We thoughtfully craft each experience with our service and inspiring surroundings, and it is always wonderful to know how much our guests enjoy our efforts. Thank you for choosing us for your visit to our beautiful city, and we hope to see you again soon.Best Regards,Julia CurcioAssistant Front Office Manager

10/10 Excellent

Maria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en décembre 2023
Réponse de Assistant Front Office Manager le 16 déc. 2023
Dear Maria, Thank you for being our guest at JW Marriott Orlando, Grande Lakes and sharing your experience. We are delighted that you could immerse yourself in a realm of unparalleled refinement and pamper yourself with an extraordinary getaway that left an everlasting impression. It was a pleasure being part of your journey, and we hope you will make us your home away from home whenever your travels bring you to our area. We look forward to your next visit.Best Regards,Julia CurcioAssistant Front Office Manager

10/10 Excellent

Bo

Séjour de 2 nuits en décembre 2023
Réponse de Assistant Front Office Manager le 16 déc. 2023
Dear Valued Guest, Thank you for letting us know about your exceptional experience at JW Marriott Orlando, Grande Lakes. We take pride in our thoughtfully curated offerings coupled with an array of indulgences, all meticulously designed to offer you the perfect escape from your everyday hustle. It was a pleasure accommodating you, and we look forward to hosting you again soon.Best Regards, Julia Curcio Assistant Front Office Manager

10/10 Excellent

Awilda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
3rd time coming to this hotel and will definitely come back once again.
Réponse de Front Office Manager le 28 févr. 2024
Dear Awilda, It was a pleasure to welcome you to JW Marriott Orlando, Grande Lakes once again. Thank you for your continued loyalty and for letting us know that we continue to provide you with an enriching experience each time you visit us. We value your patronage and look forward to your return. Best Regards,Karen Lopez,Front Office Manager

10/10 Excellent

William

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent and quality place to stay
Séjour de 1 nuit en décembre 2023
Réponse de Assistant Front Office Manager le 10 déc. 2023
Dear William, We appreciate your wonderful comments about your visit to JW Marriott Orlando, Grande Lakes. We thoughtfully craft each experience with our service and inspiring surroundings, and it is always delightful to know how much our guests enjoy our efforts. We will share your kind words with our staff and thank them personally. It was a pleasure hosting you, and we look forward to welcoming you again soon.Best Regards, Julia Curcio Assistant Front Office Manager

10/10 Excellent

Jessica

Séjour de 3 nuits en novembre 2023
Réponse de Assistant Front Office Manager le 15 déc. 2023
Dear Jessica, Thank you for your recent stay at the JW Marriott Orlando, Grande Lakes, and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting Orlando. We enjoyed having you as our guest and hope to see you again soon. Best Regards,Julia Curcio

10/10 Excellent

Antonio Tadeu

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 3 nuits en novembre 2023
Réponse de Assistant Front Office Manager le 22 nov. 2023
Dear Mr. Tadeu, Thank you for sharing your experience at JW Marriott Orlando, Grande Lakes. We enjoy hearing when our guests leave richer than when they arrived and also with replenished spirits. We are delighted to have been a part of your journey, and we hope you will make us your home away from home whenever your travels bring you to Orlando. We look forward to your next visit.Best Regards, Julia Curcio Assistant Front Office Manager

10/10 Excellent

Tamilla

Séjour de 2 nuits en novembre 2023
Réponse de Assistant Front Office Manager le 8 déc. 2023
Dear Tamilla, Thank you for sharing your experience at JW Marriott Orlando, Grande Lakes. We appreciate your gracious feedback, as we are always striving to provide each guest with a distinctive experience so they can leave richer than when they arrived. We devote our attention to craft and detail, and we are pleased to know that every effort of ours enhanced your time with us. We had a great time serving you, and we hope to see you again soon.Best Regards,Julia CurcioAssistant Front Office Manager