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Avis sur Best Western Plus Pavilions

2.5 out of 5
Best Western Plus Pavilions
1176 W Katella Avenue, Anaheim, CA

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 692 avis sur 1430." "
Note des voyageurs de 8 (Bien), d’après 437 avis sur 1430." "
Note des voyageurs de 6 (Satisfaisant), d’après 165 avis sur 1430." "
Note des voyageurs de 4 (Médiocre), d’après 78 avis sur 1430." "
Note des voyageurs de 2 (Horrible), d’après 58 avis sur 1430." "

8,4/10

Propreté

8,8/10

Personnel et service

8,2/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

4/10 Médiocre

Stéphanie

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Les chambres auraient grand besoin de rénovation. Vieux tapis qui sent l'humidité. Salle de bain vétuste. Air climatisé tellement bruyant que ça vous réveille la nuit. Bien situé si vous voulez aller à Disney mais on peut facilement trouver mieux.
Séjour de 3 nuits en août 2022
Réponse de Jesse Watkins le 23 août 2022
Dear Stephanie,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Jesse WatkinsGeneral ManagerBest Western Plus Pavilions

8/10 Bien

Isabel

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parfait pour Disneyland, se fait à pied en 20 minutes. La navette est payante et de la ville. Le déjeuner compris c’est bien mais pas super clair: on nous donne un sac avec Orange barre tendre brioche et eau et 2 coupons pour le dennys à côté, nous étions 4 donc nous avons du acheter un déjeuner pour tout partager et nous avons garder les collations , c’est bien finalement! C’est un hôtel propre et sécuritaire.
Séjour de 3 nuits en août 2022
Réponse de Jesse Watkins le 6 sept. 2022
Dear Isabel,Thank you for your feedback and I am very happy to hear you enjoyed your stay with us. We currently offer breakfast for two at Denny's Restaurant, located directly next door to us. We also offer Grab and Go Breakfast Bags that include a bottled water, granola bar, Danish, and an orange. Thank you again for your time and we hope to see you return soon. Sincerely,Jesse WatkinsGeneral ManagerBest Western Plus Pavilions

8/10 Bien

Caroline

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Idéal en famille pour Disneyland
A proximité de Disneyland, desservi par les navettes du parc, parking inclus sur place. Un vrai bon plan!
Séjour de 2 nuits en avril 2022
Réponse de Jesse Watkins le 15 avr. 2022
Caroline, Gracias por completar la encuesta sobre su reciente estadía en nuestra propiedad. Su negocio es muy importante para nosotros y valoramos sus comentarios. Al decirnos qué le gustó de su estadía y cómo podemos mejorar, nos ayuda a brindar una experiencia superior para usted y otros huéspedes en el futuro. Esperamos que vuelva y nos vuelva a ver pronto. Gracias nuevamente por tomarse el tiempo para completar la encuesta. Agradecemos su lealtad a nuestra marca. Sinceramente, Jesse Watkins Gerente general

2/10 Horrible

GRACIELA

Voyage en famille
Les points forts : Propreté et personnel et service
the room smelled like dirty old rags...pungent smell. I Had to leave the window open all night so the smell would leave but was only able to sleep if I slept near to the window. I wasnt able to sleep all night.
Séjour de 1 nuit en avril 2024
Réponse de Jesse Watkins le 22 avr. 2024
Dear Graciela,My apologies that you experienced this. Thank you for providing this feedback and we have taken corrective action. We appreciate you taking your time to report this to us. Best regards, Best Western Plus Pavilions

10/10 Excellent

Ezgi

Les points forts : Propreté
Séjour de 4 nuits en mars 2024
Réponse de gloria le 22 avr. 2024
Dear Ezgi,Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to Best Western Plus Pavilions in the near future.Sincerely,Gloria Paola Front Desk Agent Best Western Plus Pavilions

2/10 Horrible

Sonia

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Torri le 17 avr. 2024
Dear Ms. Sonia,We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience. Sincerely,TorriFront DeskBest Western Plus Pavilions

8/10 Bien

Jose Carlos

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Los cuartos en particular se me hicieron pequeños, pero todo lo demás está excelente, la atención del personal, el lobby, café disponible las 24 HRS y el desayuno grab and go es un buen detalle.
Séjour de 3 nuits en avril 2024
Réponse de Torri le 12 avr. 2024
Dear Mr. Jose Carlos,Thank you for the positive review! We are delighted to hear that you had such a great experience. We’re especially pleased that you enjoyed the friendly staff and the quality of our breakfast. We strive to provide excellent customer service so we’re glad that we were able to exceed your expectations. We look forward to seeing you again soon!Sincerely,TorriFront DeskBest Western Plus Pavilions

10/10 Excellent

Victor

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ideal location for Disneyland. Tip enter the theme park through The Californian Hotel
Séjour de 1 nuit en avril 2024
Réponse de Torri le 12 avr. 2024
Dear Mr. Victor,Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.Sincerely,TorriFront DeskBest Western Plus Pavilions

8/10 Bien

Adrian

Voyage en famille
Would love a safe in each room. Location to Denny’s was great.
Séjour de 3 nuits en mars 2024
Réponse de Torri le 12 avr. 2024
Dear Adrian,Thank you for taking the time to leave us a review! We are so glad to hear that you enjoyed your experience with us and we would love to have you back soon!Sincerely,TorriFront DeskBest Western Plus Pavilions

10/10 Excellent

Jesus

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Torri le 12 avr. 2024
Dear Mr. Jesus,Thank you for the 5-star rating! We are thrilled to know that you enjoyed our hotel. Your feedback motivates us to continue providing exceptional service to all our customers. Sincerely, TorriFront DeskBest Western Plus Pavilions

10/10 Excellent

James

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel is conveniently located near Disneyland which is why I booked it in the first place. I was pleasantly surprised with the great condition of the hotel and the friendliness of the staff.
Séjour de 3 nuits en avril 2024
Réponse de Jesse Watkins le 11 avr. 2024
Mr. James,Thank you for taking the time and providing your feedback. I am pleased to hear you enjoyed your stay and I will be sure to share your kind words with the team.Thank you,Best Western Plus Pavilions

8/10 Bien

Maria

Voyage en famille
Les points forts : Propreté et personnel et service
Rooms needs a hair dryer
Séjour de 1 nuit en avril 2024
Réponse de Torri le 11 avr. 2024
Dear Ms. Maria,Thank you for completing the survey regarding your recent stay at our property. While we’re thrilled to hear that you were happy with your stay, we’re disappointed to hear that you had a few issues. I have informed my housekeeping staff of the issues and we will correct the problems so that we have no issues in the future. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, TorriFront DeskBest Western Plus Pavilions

10/10 Excellent

ADOLFO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location and great staff attention.
Séjour de 3 nuits en avril 2024
Réponse de Torri le 11 avr. 2024
Dear Mr. Adolfo,Thank you for the 5-star rating! We are thrilled to know that you enjoyed our hotel. Your feedback motivates us to continue providing exceptional service to all our customers. Sincerely, TorriFront DeskBest Western Plus Pavilions

6/10 Satisfaisant

Erin

Les points forts : Propreté et personnel et service
Séjour de 4 nuits en avril 2024
Réponse de Torri le 11 avr. 2024
Dear Ms. Erin,We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience. Sincerely,TorriFront DeskBest Western Plus Pavilions

10/10 Excellent

Alicia

Voyage en famille avec de jeunes enfants, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property was clean and within walking distance of Disneyland. Stayed here with my three kids and husband. We had a two queen bed room and would stay here again. Highly recommend.
Séjour de 3 nuits en avril 2024
Réponse de Torri le 7 avr. 2024
Dear Ms. Alicia,Thank you for providing feedback on your recent experience at Best Western Plus Pavilions. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon. Sincerely,TorriFront DeskBest Western Plus Pavilions

10/10 Excellent

Juan

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Jesse Watkins le 8 avr. 2024
Dear Juan,Thank you for completing the survey regarding your recent stay at our property. I happy to hear you enjoyed your stay and I hope you had time to visit Disneyland while you were with us. We hope you return soon!Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

6/10 Satisfaisant

Tania

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Good stay, unfortunately we found a bed bug ..also staff didnt mention the grab n go bags for snacks
Séjour de 3 nuits en mars 2024
Réponse de Jesse le 4 avr. 2024
Ms. Tania,Thank you for taking the time and providing your feedback. I have asked my team to investigate this matter and address right away. Thank you brining this to our attention so we may take immediate corrective action. Best regards,Best Western Plus Pavilions

4/10 Médiocre

Luis F

Voyage en famille avec de jeunes enfants
too noisy at night with neighbors upstairs..
Séjour de 4 nuits en mars 2024
Réponse de Torri le 3 avr. 2024
Dear Mr. Luis,We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience. Sincerely,TorriFront DeskBest Western Plus Pavilions

10/10 Excellent

Darren, Saanichton

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mars 2024
Réponse de Torri le 6 avr. 2024
Dear Mr. Darren,Thank you so much for your 5-star ratings! We will share this with the rest of the team to let them know to keep up the amazing work!Sincerely,TorriFront DeskBest Western Plus Pavilions

8/10 Bien

Christopher

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The place was clean and had great staff - the noise from the road and carpark of Denny’s was loud at night. The room needs a refresh as the decor was is dated - the place was very clean. Needs a kettle to boil water
Séjour de 3 nuits en mars 2024
Réponse de Torri le 3 avr. 2024
Dear Mr. Christopher,Thank you for providing feedback on your recent experience at Best Western Plus Pavilions. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon. Sincerely,TorriFront DeskBest Western Plus Pavilions

10/10 Excellent

Rebecca

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mars 2024
Réponse de Torri le 3 avr. 2024
Dear Ms. Rebecca,Thank you for the 5-star rating! We are thrilled to know that you enjoyed our hotel. Your feedback motivates us to continue providing exceptional service to all our customers. Sincerely, TorriFront DeskBest Western Plus Pavilions

10/10 Excellent

Marbella

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Desayuno incluido vas desayunas al Denny's de al lado desayuno esencial lo que no me gustó no todos los de recepción son amables deben contratar gente bilingüe y no hacer menos a nadie !
Séjour de 3 nuits en mars 2024
Réponse de Gloria le 2 avr. 2024
Dear Ms. Marbella, We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience. Sincerely,GloriaFront Desk Agent Best Western Plus Pavilions

8/10 Bien

Andrew, San Bruno

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice!
Séjour de 3 nuits en mars 2024
Réponse de Gloria le 1 avr. 2024
Dear Mr. Andrew, Thank you for sharing your experience with us! We are thrilled to hear that you had a great time at Best Western Plus Pavilions. We look forward to welcoming you back soon!Sincerely, Gloria Front Desk Agent Best Western Plus Pavilions

8/10 Bien

Sofia, Napa

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Neighbor smoked outside of his room. Literally every 10 minutes and all the smoke went in through the window into our room. There is a no smoking policy inside the rooms. Should also be enforced outside the room.
Séjour de 4 nuits en mars 2024
Réponse de Torri le 30 mars 2024
Dear Ms. Sofia,We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience. Sincerely,TorriFront DeskBest Western Plus Pavilions

10/10 Excellent

Patrice

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and all the staff was pleasant and very professional
Séjour de 2 nuits en mars 2024
Réponse de Torri le 30 mars 2024
Dear Ms. Patrice,Thank you for providing feedback on your recent experience at Best Western Plus Pavilions. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon. Sincerely,TorriFront DeskBest Western Plus Pavilions

10/10 Excellent

Erin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is our second stay here and we will continue to choose this hotel. The rooms are clean and beds are comfortable. The Dennys breakfast vouchers are great. Location is walking distance to Disneyland. Staff is always friendly and helpful.
Séjour de 4 nuits en mars 2024
Réponse de Torri le 30 mars 2024
Dear Ms. Erin,Thank you for your kind words and support. We’re grateful to have you as a valued customer. Please, don’t hesitate to reach out if there’s anything else we can assist you with.Sincerely, TorriFront DeskBest Western Plus Pavilions

10/10 Excellent

Jesus

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent staff!! Very helpful
Séjour de 2 nuits en mars 2024
Réponse de Torri le 30 mars 2024
Dear Mr. Jesus,Thank you for your great review. At Best Western Plus Pavilions, we work hard to offer high-quality service to every guest. We will share your kind words with our staff to give them the recognition that they deserve. We hope you will visit us again soon.Sincerely,TorriFront DeskBest Western Plus Pavilions

10/10 Excellent

Anthony, Boise

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to Disney. Super Clean and well maintained. Simple
Séjour de 3 nuits en mars 2024
Réponse de Torri le 30 mars 2024
Dear Mr. Anthony,We appreciate your feedback and are delighted to know you enjoyed our hotel. Your satisfaction is our top priority, and we look forward to serving you again soon.Sincerely, TorriFront DeskBest Western Plus Pavilions

8/10 Bien

Adriana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Gloria le 28 mars 2024
Dear Ms. Adriana, Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to Best Western Plus Pavilions in the near future.Sincerely,GloriaFront Desk Agent Best Western Plus Pavilions

6/10 Satisfaisant

Abelino

Séjour de 2 nuits en mars 2024
Réponse de Gloria le 28 mars 2024
Dear Mr. Abelino,Thank you for completing the survey regarding your recent stay at our property. We’re glad to hear that you were satisfied with your experience at our hotel and we look forward to welcoming you back to Best Western Plus Pavilions in the near future. Sincerely,GloriaFront DeskBest Western Plus Pavilions

10/10 Excellent

Marisa

Les points forts : Propreté
Séjour de 3 nuits en mars 2024
Réponse de Torri le 25 mars 2024
Dear Ms. Marisa,We are so grateful for your 5-star rating! Our team works hard to ensure every customer has a memorable experience. If there’s anything else we can do to make your next visit even better, please let us know.Sincerely, TorriFront DeskBest Western Plus Pavilions

4/10 Médiocre

Danielle

Les points faibles : Propreté et personnel et service
Séjour de 2 nuits en mars 2024
Réponse de Torri le 25 mars 2024
Dear Ms. Danielle,We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience. Sincerely,TorriFront DeskBest Western Plus Pavilions

10/10 Excellent

Jessica

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed here as it was close to Disneyland. All staff were lovely. Room and bed was comfortable and nice and dark which we needed after a long flight!
Séjour de 4 nuits en janvier 2024
Réponse de Torri le 24 mars 2024
Dear Ms. Jessica,We are honored by your wonderful review. Your satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you. We can’t wait to serve you again soon!Sincerely, TorriFront DeskBest Western Plus Pavilions

4/10 Médiocre

Maria, Nampa

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Nasty mold smell and beds were not comfortable. Old furniture and false advertising of breakfast.
Séjour de 6 nuits en mars 2024
Réponse de Jesse Watkins le 23 mars 2024
Dear Maria,Thank you for taking the time to provide your feedback. We have directed our team to investigate and resolve your concern. We do offer both Grab and Go Breakfast Bags that contain; a water, granola bar,pasry, and orange as well as breakfast for 2-persons at Denny's Restaurant, located within our parking lot. Thank you again for taking the time to provide your feeback.Best Regards, Best Western Plus Pavilions

10/10 Excellent

Karla

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was super friendly including house keeping! Enjoyed the experience
Séjour de 3 nuits en mars 2024
Réponse de Gloria le 22 mars 2024
Dear, Ms. Karla, Thank you for providing feedback on your recent experience at Best Western Plus Pavilions. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We will let our housekeeping know about your nice comment! We look forward to seeing you again soon. Sincerely,GloriaFront DeskBest Western Plus Pavilions

8/10 Bien

Barbarita

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was perfect for what we needed. Family of four. Good size. Great price. Complimentary breakfast. Room was slightly humid but it also rained.
Séjour de 2 nuits en mars 2024
Réponse de Torri le 14 mars 2024
Dear Ms. Barbarita,Thank you for taking a moment to share your experience at Best Western Plus Pavilion. We are so pleased to hear you found our breakfast options to your liking. We look forward to welcoming you back again soon. Sincerely, TorriFront DeskBest Western Plus Pavilions

8/10 Bien

Sara

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Torri le 13 mars 2024
Dear Sara,Thank you for completing the survey regarding your recent stay at our property. We’re glad to hear that you were satisfied with your experience at our hotel and we look forward to welcoming you back to Best Western Plus Pavilions in the near future. Sincerely,Torri Front DeskBest Western Plus Pavilions

10/10 Excellent

evelin

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and we got towels every day
Séjour de 4 nuits en mars 2024
Réponse de gloria le 12 mars 2024
Dear Ms. Evelin, Thank you for providing feedback on your recent experience at Best Western Plus Pavilions. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon. Sincerely,GloriaFront DeskBest Western Plus Pavilions

10/10 Excellent

John

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved thw layout of the rooms ..and the pool wish it was warmer I would have loved to swim.
Séjour de 5 nuits en mars 2024
Réponse de Gloria le 12 mars 2024
Dear Mr. John,We appreciate your feedback and are delighted to know you enjoyed our hotel. Your satisfaction is our top priority, we will take into consideration the temperature of the pool. We look forward to serving you again soon.Sincerely, GloriaFront DeskBest Western Plus Pavilions

2/10 Horrible

Kathleen

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
We didn’t like that when you book the hotel it say Free breakfast. They only tell you when you get there it’s at the restaurant next door you have to eat it there and you can’t pick up and come back to the room, and even though you have four people in the room only two people eat for Free… I think that’s horrible!! Not staying there again
Séjour de 3 nuits en mars 2024
Réponse de Torri le 13 mars 2024
Dear Kathleen,We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the best experience as possible. We hope you give us another chance soon, so we can share a more positive experience. Sincerely,TorriFront DeskBest Western Plus Pavilions

10/10 Excellent

Antonia

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff, friendly environment, and had a great experience
Séjour de 2 nuits en mars 2024
Réponse de Torri le 10 mars 2024
Dear Ms. Antonia,Thank you for sharing a review of your recent experience. Our team here at Best Western Plus Pavilions is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon. Sincerely,TorriFront DeskBest Western Plus Pavilions

6/10 Satisfaisant

Anjeanette

Voyage en famille
The staff were great! The property itself is a bit shabby, but clean. Having said that, bathrooms need a fan of some sort, the wall mounted AC should be updated and more outlets for charging devices.
Séjour de 3 nuits en février 2024
Réponse de Gloria le 7 mars 2024
Dear Ms. Anjeanette,We appreciate your feedback and are delighted to know you enjoyed our hotel. We take into consideration your feedback! Your satisfaction is our top priority, and we look forward to serving you again soon.Sincerely, GloriaFront DeskBest Western Plus Pavilions

6/10 Satisfaisant

Abdulkadir

Les points forts : Personnel et service
Séjour de 1 nuit en février 2024
Réponse de Gloria le 7 mars 2024
Dear Abdulkadir, Thank you, we really appreciate your positive review, and it was great to have you as a customer. We look forward to serving you again soon.Sincerely,GloriaFront DeskBest Western Plus Pavilions

10/10 Excellent

dustin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean, decent price for proximity to Disneyland which is only a block away.
Séjour de 3 nuits en février 2024
Réponse de Gloria le 2 mars 2024
Dear Mr. Dustin,Thank you for sharing a review of your recent experience. Our team here at Best Western Plus Pavilions is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you and that our hotel was convenient for you to go to Disney! We hope you’ll visit us again soon. Sincerely,Gloria Front DeskBest Western Plus Pavilions

8/10 Bien

Deanne

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was close enough walk to Disneyland Park. Did not care for the Grab and Go breakfast bags, but the Dennys promo was enjoyed.
Séjour de 5 nuits en février 2024
Réponse de Gloria le 2 mars 2024
Dear Ms. Deanne, Thank you for completing the survey regarding your recent stay at our property. We are happy to hear that your walk to Disney was close and that the breakfast at Denny's was enjoyable! We’re glad to hear that you were satisfied with your experience at our hotel and we look forward to welcoming you back to Best Western Plus Pavilions in the near future. Sincerely,GloriaFront DeskBest Western Plus Pavilions

8/10 Bien

Caitlin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en février 2024
Réponse de Torri le 9 mars 2024
Dear Caitlin,Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to Best Western Plus Pavilions in the near future.Sincerely,TorriFront DeskBest Western Plus Pavilions

10/10 Excellent

Alfonso

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Réponse de Torri le 9 mars 2024
Dear Alfonso,Thank you for completing the survey regarding your recent stay at our property. We’re glad to hear that you were satisfied with your experience at our hotel, and we look forward to welcoming you back to Best Western Plus Pavilions in the near future. Sincerely,Torri Front DeskBest Western Plus Pavilions

8/10 Bien

Sarah

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was accommodating. The only thing that really bother us was the direct light shinning in from Dennys. Which, I assume Denny’s has that light for safety and security reason, seeing as it’s known 24/7. The other thing was that people let their kids run pass all the rooms repeatedly, woke us up, I had to ask them to stop considering we were stiill sleeping. I would book here again.
Séjour de 4 nuits en décembre 2023
Réponse de Torri le 27 févr. 2024
Dear Ms. Sarah,We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience. Sincerely,TorriFront DeskBest Western Plus Pavilions

10/10 Excellent

Clarissa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de Gloria le 26 févr. 2024
Dear Ms. Clarissa, Thank you for sharing a review of your recent experience. Our team here at Best Western Plus Pavilions is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon. Sincerely,Gloria Front Desk Agent Best Western Plus Pavilions

10/10 Excellent

Kevin

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is an excellent property across the street from Disney. Easy to park, and a Denny's coupon is included for breakfast every day. A great pool and Disney fireworks can be seen right out our window.
Séjour de 4 nuits en février 2024
Réponse de Torri le 21 févr. 2024
Dear Kevin,Thank you so much for your 5-star ratings! We will share this with the rest of the team to let them know to keep up the amazing work!Sincerely,TorriFront DeskBest Western Plus Pavilions