Chambre Standard, 2 grands lits (Two Queen Beds) | Bureau, rideaux occultants, fer et planche à repasser, Wi-Fi gratuit

Avis sur Jack London Inn

2 out of 5
Jack London Inn
444 Embarcadero W, Oakland, CA

Avis

5,6
Note des voyageurs de 10 (Excellent), d’après 175 avis sur 1010." "
Note des voyageurs de 8 (Bien), d’après 178 avis sur 1010." "
Note des voyageurs de 6 (Satisfaisant), d’après 167 avis sur 1010." "
Note des voyageurs de 4 (Médiocre), d’après 155 avis sur 1010." "
Note des voyageurs de 2 (Horrible), d’après 335 avis sur 1010." "

5,6/10

Propreté

6,4/10

Personnel et service

5,0/10

Équipements

5,0/10

Infrastructures et conditions de l’hébergement

5,6/10

Écoresponsabilité

Avis

4/10 Médiocre

Benjamin

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
La réalité une fois sur place ne correspondait en rien à la photo de la chambre au moment de faire la réservation. Immeuble délabré dans un secteur défavorisé de Oakland, très bruyant (le sifflement des trains à proximité est particulièrement intense)
Séjour de 3 nuits en septembre 2023
Réponse de Sean le 11 oct. 2023
Cher Benjamin,Merci d'avoir partagé votre récente expérience avec nous. Nous sommes profondément désolés d'apprendre que votre séjour parmi nous n'a pas répondu à vos attentes et nous nous excusons pour la gêne occasionnée.Nous apprécions vos commentaires car ils nous aident à nous améliorer et à offrir une meilleure expérience à nos clients. Nous espérons que malgré ces inconvénients, vous avez pu profiter de certains aspects positifs de votre séjour chez nous.Nous espérons avoir la chance de vous accueillir à nouveau dans le futur, pour vous démontrer les améliorations que nous avons apportées en tenant compte de vos commentaires.

8/10 Bien

SYLVIE

Voyage en famille
Je trouve la note sur expédia un peu severe pour cette catégorie d’hôtel . Accueil sympathique, bruit du train ce qui est normal vu que le train passe devant l’hôtel et donc très pratique pour rejoindre la gare en 5 minutes et idem pour l’embarcadère pour rejoindre San Francisco. Très satisfaite de cet emplacement pour une nuit .
Séjour de 1 nuit en septembre 2023
Réponse de Sean le 2 oct. 2023
Chère Sylvie, Merci beaucoup pour votre merveilleuse critique. Nous sommes très heureux que vous ayez apprécié votre séjour parmi nous. Merci de votre compréhension concernant le bruit des trains, nous savons que cela peut être gênant. Encore une fois, merci pour votre merveilleuse critique et nous espérons vous accueillir à nouveau bientôt.

8/10 Bien

Virginie

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Attention a la voie ferrée !
Grande chambre propre.La salle de bain , la moquette devrait être changé! je n' avais pas lu les avis mais le hôtel est placé juste a coté d une voie ferrée et il y a bcp de passage .c est surprenant ! Néanmoins, nous n avons pas été dérangé pendant la nuit ! Pas de grasse matinée toutefois!petit dej correct .rapport qualité prix correct
Séjour de 1 nuit en février 2020

4/10 Médiocre

Natosha

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
One night stay
Séjour de 1 nuit en mars 2024
Réponse de Sean le 27 mars 2024
Dear, Natosha,Thank you for your review regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us,I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Bien

Scott

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 2 nuits en mars 2024
Réponse de Sean le 28 mars 2024
Hello Scott,Thank you for taking the time to share your feedback with us.

8/10 Bien

joao

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
great staff, comfortable large rooms, clean, excellent bed and sheets; but super noisy (next to train rail) and few options in area
Séjour de 2 nuits en mars 2024
Réponse de Sean le 25 mars 2024
Hello Joao,It was great to hear that you enjoyed your stay. We really appreciate your review and hearing about your experience and your thoughts.

2/10 Horrible

Ayodeji

Les points forts : Personnel et service
Les points faibles : Propreté
staff at the front was extremely kind and great but the room was too dirty for me to stay in.
Séjour de 1 nuit en mars 2024
Réponse de Sean le 25 mars 2024
Hello Ayodeji,Thank you so much for sharing your feedback with us—we really value your input and flagging up areas where we can further improve. I’m so happy to hear that our staff was kind and great. I’m sorry to hear that your experience hasn’t met your expectations on this occasion. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Angelica

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I was pleasantly surprised by the proximity to the Jack London Square, ease of transportation options, ample dining choices and walkability. To top it off, the hotel staff was friendly which made my stay even better.
Séjour de 3 nuits en mars 2024
Réponse de Sean le 25 mars 2024
Hello Angelica,It was great to hear that you enjoyed your stay. We really appreciate your feedback and hearing about your experience and your thoughts. The staff will be happy to see your review. We hope to welcome you back again soon!

8/10 Bien

Joseph

Convenient parking clean establishment
Séjour de 3 nuits en mars 2024
Réponse de Sean le 18 mars 2024
Dear Joseph,Thank you for your review regarding your recent stay at our property. It is great to hear that you enjoyed your stay. We really appreciate your review and We hope to welcome you back again soon!

8/10 Bien

DARRELL

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Sean le 11 mars 2024
Thank you for your review, we are glad you enjoyed your stay.

4/10 Médiocre

Elena

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Sean le 7 mars 2024
Dear, Elena,Thank you for your review regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Horrible

Jada

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
There was roaches on the bed
Séjour de 1 nuit en février 2024
Réponse de Sean le 29 févr. 2024
Hello Jada,I’m sorry to hear about your disappointing experience with us. It’s always our intention to provide a clean and safe environment. Please accept our sincerest apologies. I’m thankful that you reached out to share your experience. I’ve shared this with the team and is being addressed internally. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Bien

Begmar

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good service
Séjour de 1 nuit en février 2024
Réponse de Sean le 29 févr. 2024
Hello Begmar,It is great to hear that you enjoyed your stay. We really appreciate your review and hearing about your experience. We hope to welcome you back again soon!

10/10 Excellent

AHMAD

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Helpful and friendly staff.
Séjour de 3 nuits en février 2024
Réponse de Sean le 29 févr. 2024
Hello Ahmad,I’m so happy to hear that our staff was able to help provide you with a good experience. We really appreciate your review, the staff will be happy to read it.We hope to welcome you back again soon!

10/10 Excellent

Andrew

Séjour de 7 nuits en février 2024
Réponse de Sean le 29 févr. 2024
Hello Andrew,It is great to hear that you enjoyed your stay. We appreciate your review.

2/10 Horrible

Wulfgar

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Staff was nice property was in awful condition
Séjour de 3 nuits en février 2024
Réponse de Sean le 19 févr. 2024
Hello Wulfgar,Thank you for taking the time to share your feedback with us. I’m sorry to hear that your experience hasn’t met your expectations on this occasion. Your comments are helpful in highlighting opportunities to improve our service.

6/10 Satisfaisant

Pedro

Voyage en famille
Les points forts : Personnel et service
Variety in breakfast
Séjour de 1 nuit en février 2024
Réponse de Sean le 14 févr. 2024
Hello Pedro,Thank you so much for sharing your feedback with us.

6/10 Satisfaisant

Barry

Séjour de 2 nuits en février 2024
Réponse de Sean le 25 mars 2024
Dear Berry,Thank you for your review regarding your recent stay at our property.

6/10 Satisfaisant

Janace

Séjour de 3 nuits en janvier 2024
Réponse de Sean le 25 mars 2024
Dear Janace,Thank you for your review regarding your recent stay at our property.

4/10 Médiocre

wayne

Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 1 nuit en janvier 2024
Réponse de Sean le 29 janv. 2024
Dear, Wayne,Thank you for your review regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us,I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Horrible

Chris

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
He ride hotel dorty
Séjour de 1 nuit en janvier 2024
Réponse de Sean le 25 janv. 2024
Dear Chris,Thank you for your review regarding your recent stay at our property.Your business is very important to us, and we value your feedback. On behalf of our entire team, I would like to apologize for not exceeding your expectations.

8/10 Bien

Luis

Séjour de 3 nuits en janvier 2024
Réponse de Sean le 14 févr. 2024
Hello Luis,It was great to hear that you enjoyed your stay. We really appreciate your review. We hope to welcome you back again soon!

10/10 Excellent

Rebecca

Séjour de 1 nuit en janvier 2024
Réponse de Sean le 25 janv. 2024
Hello Rebecca,It was great to hear that you enjoyed your stay. Thank you so much for sharing your feedback with us.

10/10 Excellent

Jen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Expedia doesn’t say that they require a $100 deposit when you book there. They take the deposit when you enter and give it back at the end of the stay. So be wary if you’re coming with a fixed amount of money
Séjour de 1 nuit en janvier 2024
Réponse de Sean le 25 janv. 2024
Hello Jen,It was great to hear that you enjoyed your stay. We really appreciate your detailed review. We apologize for any misunderstanding regarding the deposit.

8/10 Bien

Richard

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The property is the average at best, but it was the constant noise from the trains all through the night that made the stay unpleasant
Séjour de 3 nuits en janvier 2024
Réponse de Sean le 19 janv. 2024
Dear Richard,Thank you for your review regarding your recent stay at our property.Your business is very important to us, and we value your feedback.

6/10 Satisfaisant

Erfan

Les points forts : Personnel et service
Staff very friendly & kind. 😊 thank you.
Séjour de 2 nuits en janvier 2024
Réponse de Sean le 13 janv. 2024
Hello Erfan,Thank you so much for sharing your feedback with us. It’s always our intention to provide great customer service. The staff will be happy to read your review.

6/10 Satisfaisant

Zana

Séjour de 1 nuit en janvier 2024
Réponse de Sean le 19 janv. 2024
Dear Zana,Thank you for your review regarding your recent stay at our property.

2/10 Horrible

Johnnie

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
This property is old but extremely clean and staff was the friendly especially the gentleman at the front desk upon my check in. However the walls are really thin, there was banging and noise all night and I was also next to the elevator so that didn't really help, but upon reading the reviews there were also many complaints concerning the hearing noise through the walls. Also a weird acting guy approached me while I was getting things out of my vehicle and I reported him to the staff who later said he was a resident at the hotel, not sure how true that was but maybe security should be available at night.
Séjour de 1 nuit en janvier 2024
Réponse de Sean le 13 janv. 2024
Dear, Johnnie,Thank you for your review regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Bien

KYE SANG

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en janvier 2024
Réponse de Sean le 13 janv. 2024
Dear Kye Sang,Thank you for your review regarding your recent stay at our property. It was great to hear that you enjoyed your stay.

10/10 Excellent

Jeorgina

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The guys that help us check in last night and the lady from this morning are amazing.
Séjour de 1 nuit en janvier 2024
Réponse de Sean le 13 janv. 2024
Hello Jeorgina,Thank you so much for sharing your feedback with us. The staff will be happy to read your review.

10/10 Excellent

Santos Oniver

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
For the price satisfied
Séjour de 3 nuits en décembre 2023
Réponse de Sean le 13 janv. 2024
Hello Santos,It was great to hear that you enjoyed your stay. We really appreciate your review.

6/10 Satisfaisant

Enrique

Voyage en famille
Les points forts : Personnel et service et équipements
Séjour de 3 nuits en décembre 2023
Réponse de Sean le 13 janv. 2024
Hello Enrique,Thank you for taking the time to share your feedback with us.

2/10 Horrible

Devon

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It is ON TOP OF a loud ass train station. You cannot sleep. The halls are sticky and smell like cigarette ashes and grease. The walls are hollow and you can hear every step your neighbor makes. The rugs are wet and stained, likely with dog piss
Séjour de 9 nuits en décembre 2023
Réponse de Sean le 13 janv. 2024
Dear, Devon,Thank you for your review regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Bien

Donald

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The furniture in the room was broken or damaged. The drapes were old and the drape rods did not work to open or close the drapes. The lamps on the nightstands were broken and dirty. The bathroom needs complete renovation. The water in the bathroom was not hot. I was very disappointed. I can't see myself returning to this facility.
Séjour de 4 nuits en décembre 2023
Réponse de Sean le 13 janv. 2024
Dear, Donald,Thank you for your review regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Gina

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Sean le 13 janv. 2024
Hello Gina,Thank you so much for sharing your feedback with us.It was great to hear that you enjoyed your stay.

2/10 Horrible

Edward

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No water pressure. Not hot water, just warm. Noisy as room was right next to maids laundry room. This place is terrible. Would not recommend
Séjour de 3 nuits en décembre 2023
Réponse de Sean le 13 janv. 2024
Hello Edward,Thank you for taking the time to share your feedback with us. I’m sorry to hear that your experience hasn’t met your expectations on this occasion. Your comments are helpful in highlighting opportunities to improve our service. I’ve shared this with the team and your recommendations are being addressed internally. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Robert

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
There is a train that passes by everyday. I like trains 🚂 got used to the noise area is great for restaurants
Séjour de 14 nuits en décembre 2023
Réponse de Sean le 19 déc. 2023
Hello Robert,It was great to hear that you enjoyed your stay. We really appreciate your detailed review. We appreciate hearing about your experience and your thoughts.We hope to welcome you back again soon!

10/10 Excellent

Bradley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place to stay in Oakland!
Séjour de 1 nuit en décembre 2023
Réponse de Sean le 19 déc. 2023
Hello Bradley,It was great to hear that you enjoyed your stay. We really appreciate your detailed review. We appreciate hearing about your experience and your thoughts.We hope to welcome you back again soon!

10/10 Excellent

Quincy

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Sean le 13 janv. 2024
Dear Quincy,Thank you for your review regarding your recent stay at our property.Your business is very important to us,it was great to hear that you enjoyed your stay. We hope to welcome you back again soon!

10/10 Excellent

Jeffrey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great location
Great location. Stayed in a recently renovated room and it was clean and comfortable. Front desk staff were super friendly. I will be staying again. . Yes, there is the train... Just know that before
Séjour de 1 nuit en décembre 2023
Réponse de Sean le 19 déc. 2023
Hello Jeffrey,It was great to hear that you enjoyed your stay. We really appreciate your detailed review. We appreciate hearing about your experience and your thoughts. I’ve shared this with the team, I’m so happy to hear that our staff was able to help provide you with a wonderful experience.We hope to welcome you back again soon!

2/10 Horrible

Dino

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
other guests partied all night, notified staff. they talked to people one time, but didn't stop them from partying literally all night. no sleep
Séjour de 1 nuit en décembre 2023
Réponse de Sean le 19 déc. 2023
Hello Dino,I’m sorry to hear about your disappointing experience with us. It’s always our intention to provide great customer service. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion. I’m thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Carlos

Séjour de 1 nuit en décembre 2023
Réponse de Sean le 19 déc. 2023
Hello Carlos,It was great to hear that you enjoyed your stay.We hope to welcome you back again soon!

6/10 Satisfaisant

Christopher

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Dirty. Dilapidated. Old and dusty. Terrible part of town, but in Oakland the "terrible part" just means INSIDE Oakland. This place is second rate
Séjour de 2 nuits en décembre 2023
Réponse de Sean le 19 déc. 2023
Hello Christopher,Thank you for taking the time to share your feedback with us. I’m sorry to hear that your experience hasn’t met your expectations on this occasion. Your business is very important to us, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Bradley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ideal spot to stay in Oaktown! Very nice people work here. Free breakfast!!!
Séjour de 2 nuits en décembre 2023
Réponse de gm le 5 déc. 2023
THANK YOU WILL SHARE WITH STAFF

6/10 Satisfaisant

Joann

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Sean le 5 déc. 2023
WILL SHARE THIS WITH THE STAFF, NEXT TIME HOPE TO GET 5 OUT OF 5

8/10 Bien

Nancy

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice staff and clean room.
Séjour de 1 nuit en décembre 2023
Réponse de gm le 5 déc. 2023
THANK YOU WILL SHARE IT WITH THE STAFF, NEXT TIME IN TOWN. NEXT TIME HOPE TO GET 5 OUT 5

4/10 Médiocre

Mehdi

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Sean le 19 déc. 2023
Hello Mehdi,I’m sorry to hear about your disappointing experience with us. It’s always our intention to provide great customer service. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion. I’m thankful that you reached out to share your experience. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Horrible

Kelvin, EAST PALO ALTO

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I was put on a do not rent list and don't know why other than telling the truth on a review of my stay once before. But if they put you on a do not rent to they need to advise and wht i will be getting a lawyer to flook into it
Séjour de 1 nuit en novembre 2023
Réponse de Sean le 5 déc. 2023
Hello Kelvin,Thank you for taking the time to share your feedback with us. I’m sorry to hear that you are on our DO NOT RENT list. Please be advised those who are placed on this list is due to a violation of policy, damage to the property, inappropriate behavior, or any other form of misconduct. We apologize for the inconvenience of the situation and hope this clarifies your inquiry.

10/10 Excellent

David

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Great 👍
Séjour de 7 nuits en octobre 2023
Réponse de Sean le 28 nov. 2023
thanks

10/10 Excellent

Jeronn

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Another great stay
I always have a great stay at the Jack London Inn. The staff is super accommodating and it’s close to so much of what Oakland has to offer.
Séjour de 7 nuits en novembre 2023
Réponse de Sean le 21 nov. 2023
Hello Jeronn,It was great to hear that you enjoyed your stay. We really appreciate your detailed review. We hope to welcome you back again soon!