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Avis sur The Willow House

3 out of 5
The Willow House
2 High Street, Thetford, England

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 118 avis sur 189." "
Note des voyageurs de 8 (Bien), d’après 44 avis sur 189." "
Note des voyageurs de 6 (Satisfaisant), d’après 20 avis sur 189." "
Note des voyageurs de 4 (Médiocre), d’après 6 avis sur 189." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 189." "

9,2/10

Propreté

9,2/10

Personnel et service

9,0/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Jon

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Only stayed over for the night but was a lovley room. Very clean and very comfortable and the pub was great. Will be staying again next time im up that way
Séjour de 1 nuit en avril 2024

8/10 Bien

Shaun

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was very clean and very well equipped together with a extremely comfortable bed. Food in the pub was exceptional in terms of quality and portion sizes!! Staff were all very friendly and welcoming. Only minor negative observations are that the annex accommodation is a little tired from the outside and beware the footway leading to rooms as there lurks an unmarked trip hazard across the pathway - be careful !! However, overall, a very good place to stay and we would recommend.
Séjour de 2 nuits en mars 2024

10/10 Excellent

Robert

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Around the property there is renovation going on but it did not detract from our stay. The staff were very polite and friendly. Would definitely ho backs again.
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Warm and inviting with a charming bar
Room was clean, warm and well equipped. Staff are friendly and accommodating. Carpark is large and easy find. Bar is wonderful, would stay again.
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Peter

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very comfortable and friendly there lovely rooms staff helpful
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Nick

Séjour de 1 nuit en décembre 2023

10/10 Excellent

Stephen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent all round
Séjour de 1 nuit en novembre 2023

10/10 Excellent

MR M J

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023

8/10 Bien

Christine

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Carol

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was ideal for me attending a wedding nearby. They helped me arrange a taxi to and from the wedding venue. Staff that I met were helpful and friendly
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Jeremy

Séjour de 1 nuit en septembre 2023

10/10 Excellent

John

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Tanya

Séjour de 1 nuit en septembre 2023

6/10 Satisfaisant

Jill

Les points forts : Propreté
Les points faibles : Personnel et service
Séjour de 1 nuit en juillet 2023

10/10 Excellent

Timothy

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Spacious well equipped rooms with great restaurant
I stay at the Willow House a couple of time a year with work and have always found the accommodation to be excellent. Spacious rooms with plenty of power points, fridge, toaster, microwave and some breakfast supplies in your room. The bed is comfortable and although the ensuite is compact, it has everything you need. The restaurant serves great food too.
Séjour de 2 nuits en juillet 2023

10/10 Excellent

Ann

Séjour de 1 nuit en mai 2023

10/10 Excellent

Peter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The DIY breakfast is a brilliant idea. Loved the Shower.
Séjour de 1 nuit en mai 2023

4/10 Médiocre

Steve

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Rooms was a nice size shame about noise in bathroom and the outside was very full off rubbish ba big tidy up would have made it a better stay
Séjour de 1 nuit en avril 2023

10/10 Excellent

Deb

8/10 Bien

Paul

Séjour de 1 nuit en novembre 2022

6/10 Satisfaisant

Jean

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Needs a refresh, could be lovely.
Watton is a nice little town with very little visitor accommodation, so Willow House was full. The pub and restaurant is popular with nice friendly staff. However, the rooms are shabby, randomly and cheaply decorated and in the case of my room, damp. Brownie points for the solar panels but no option to separate waste for recycling.
Séjour de 2 nuits en novembre 2022

10/10 Excellent

Lee

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely hotel and restaurant
Séjour de 1 nuit en septembre 2022

10/10 Excellent

Lee

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely room and restaurant. Excellent service by manager Mel.
Séjour de 3 nuits en septembre 2022

10/10 Excellent

Tim

Séjour de 2 nuits en septembre 2022

10/10 Excellent

JOSEPH

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
every thing was more than good
Séjour de 1 nuit en août 2022

6/10 Satisfaisant

Valerie

Voyage en groupe
Les points forts : Propreté et personnel et service
Room facilities good outside areas could do with a spruce up
Séjour de 1 nuit en août 2022

10/10 Excellent

E

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
So easy to book in and stay
My daughter and I had a lovely couple of days staying with you. The ease of booking in contactless was fantastic. The complimentary breakfast was an added bonus. My daughter was thrilled when we returned after a day out to find her teddies had been tucked into bed ready for her.
Séjour de 2 nuits en août 2022

8/10 Bien

Gina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2022

10/10 Excellent

Kathryn

Séjour de 1 nuit en juin 2022

10/10 Excellent

Roger

Séjour de 1 nuit en juin 2022

10/10 Excellent

Christine

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I stayed at the willow House for 4 days and 3 nights, visiting family who live nearby, exceptional service, with room being cleaned daily, a fridge, microwave, toaster and kettle in the room’s ,eating and drinking in the hotel pub as well, all food is homemade, portion size’s great even from a sandwich to jacket potato, to a main meal, sides and dessert’s offered as well, I managed a cherry and apple crumble after a prawn jacket, oh my if you like coleslaw, this homemade coleslaw I feel must be the best I have ever tasted, will definitely recommend and stay here again Christine
Séjour de 3 nuits en mai 2022

8/10 Bien

Neil

Séjour de 1 nuit en mai 2022

10/10 Excellent

Timothy

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Specious bedroom excellent food
Spacious bedroom with DIY breakfast, incl. toaster, fridge with milk, yoghurts, bread, butter cereals etc which was great with making an early start each day. Also the usual kettle with tea coffee and biscuits etc. These were all replenished daily as were toiletries etc so great service on this front. Most accommodating in the restaurant in reserving a table for later arrivals back from work, The food was excellent with a good choice and the portions were generous. Staff were friendly and welcoming, so all round an excellent hotel
Séjour de 3 nuits en mars 2022

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
The room was clean, comfortable and well maintained but was disappointed that no mention was made when booked that the pub/restaurant wasn't open. Booking was non-cancellable so couldn't change my mind when i got the text message from the Willow House informing me of this. Room had a microwave, toaster and very noisy fridge so had to go to the local Tesco for my food as no restaurants nearby, and breakfast was provided in a bag or in the noisy fridge. Wasn't told of this before i booked either. Didn't help that the bottle of milk provided was out of date! I travel a lot and always support local business rather than chain hotels and this could've been so good but was let down by poor communication.
Séjour de 1 nuit en mars 2022

6/10 Satisfaisant

James

Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
clean, functional but inpersonal
The room was big, airy and comfortable, the towels are tiny and for some reason the radiator had been turned off, i arrived late so assumed the timer had gone off for the day but was very cold all night and when the heating didnt come on in the morning, it was pretty unpleasent trying to get ready. My biggest issue was the fact that i saw nobody for the entireity of my stay, if i wanted a souless room only experience there are plenty of chain hotels available. When you book a pub with rooms I think it's only fair to expect a much higher level of good old fashioned English hospitality, the checki n was via a text message explaining how to access my room and the break in your room concept is horrible. there are no personal touches operating in this manner and as a diabetic there was no access to sweetners or green tea, the kind of things you could request in a restuarant environment. Covid restrictions have now been lifted so there is no logistical reason to operate in this way. please go back to proper breakfast arrangments ans a proper breakfast offered as standard.
Séjour de 1 nuit en mars 2022

10/10 Excellent

Lee

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay, ideal location for us
Séjour de 2 nuits en février 2022

10/10 Excellent

john

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice place
Great place. Nice little self contained apartment (not part of the main building). Car parking busy, but there is free parking nearby as well. Giving middle marks for eco friendliness as we couldn't find a way to turn the heating down and had to open windows as it was a bit warm for our tastes. Nice place and very good for the high street
Séjour de 1 nuit en décembre 2021

10/10 Excellent

Kay

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic hotel
Séjour de 1 nuit en décembre 2021

10/10 Excellent

D

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2021

6/10 Satisfaisant

Glendy

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Séjour de 3 nuits en octobre 2021

6/10 Satisfaisant

John

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en octobre 2021

10/10 Excellent

Tina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2021

8/10 Bien

Andrew

Séjour de 1 nuit en octobre 2021

10/10 Excellent

Tina

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful place amazing staff
From start to finish this was a wonderful experience. Cannot recommend this beautiful gem of a hotel enough . The staff go above and beyond nothing is too much trouble.
Séjour de 2 nuits en octobre 2021

6/10 Satisfaisant

Gary

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Was a nice hotel room, but the outside of the room had a rusty trolley and bolpt3 of oil oil
Séjour de 1 nuit en septembre 2021

2/10 Horrible

Shiraz

Voyage d’affaires
Les points faibles : Personnel et service
I was very upset that they charge extra for fresh breakfast. It was very clearly indicated that breakfast included but received a message from willowhouse. Attached . "" Hi Shiraz Duncan from The Willow House here. With regard your room booking with us today. PLEASE READ THIS TEXT THOROUGHLY. We hope you have checked your re-confirmation mail, as it explains our on going processes due to Covid 19. As we are still trying to be as non contact as possible, for the moment, so here are some brief details of things you should be aware of, whilst checking in & in general! As described in your confirmation email. We are serving a complimentary lite DIY breakfast, in our rooms. But, we are now offering as an extra. A fully cooked Breakfast, in our Dining Room from 7.30am. Please see our website or the Breakfast Info sheet in your room. This service is a bolt on at a costs £11 per person, per day. This needs to be booked on arrival or before. Please see our website for further details & booking! As you arrive at the Willow’s, you will enter our gravel car park. As you look at the building, to the right hand side, which is now partially hidden behind our Marquee, you will see a passageway. Through the entrance to our Marquee, If you follow this corridor to another set of doors, turn left and through another set of doors you will find you room, to the right of the path, your room number, is below. There you will find a key code box with 2 keys in"" Very bad ...
Séjour de 1 nuit en septembre 2021

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Highly Recommended
Lovely stay, spacious clean room and dog friendly too.
Séjour de 7 nuits en septembre 2021

10/10 Excellent

Timothy

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent, thoughtful central accommodation
Excellent accommodation. Fridge, microwave and toaster in good sized room, with a selection of cereals, bread, milk, yogurts etc, so ideal when you need an early start. Excellent food in the evening served by friendly staff. All in all 10/10
Séjour de 2 nuits en septembre 2021

8/10 Bien

John

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Good place to stay.
Nice comfortable clean room, friendly staff, good parking, good food.
Séjour de 1 nuit en août 2021

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My partner and myself stayed just one night as part of a round trip. The welcome was great and the owner and staff were extremely helpful. They have a good COVID procedure which is adhered to in these pandemic times. The room itself was clean and tidy with a comfy bed. There was a low level noise from the bar/restaurant that travelled but not enough to allow us to get off to sleep. The restaurant sold good bar food and had a decent range of alcoholic beverages. During the meal we were very well looked after by the staff and owner. There was a complimentary breakfast in the room which was a good selection of cereal, toast (plus jams etc), yogurts and milk plus tea/coffee etc. Both my partner and myself would stay again when exploring the area around here.
Séjour de 1 nuit en juillet 2021