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Avis sur Courtyard by Marriott Chicago Southeast/Hammond

3 out of 5
Courtyard by Marriott Chicago Southeast/Hammond
7730 Corinne Dr, Hammond, IN

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 186 avis sur 403." "
Note des voyageurs de 8 (Bien), d’après 121 avis sur 403." "
Note des voyageurs de 6 (Satisfaisant), d’après 50 avis sur 403." "
Note des voyageurs de 4 (Médiocre), d’après 24 avis sur 403." "
Note des voyageurs de 2 (Horrible), d’après 22 avis sur 403." "

8,4/10

Propreté

8,8/10

Personnel et service

7,8/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

Brenda

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The rooms was very nice and clean the hotel was very nice with bar and grill and other food options in stea
Séjour de 1 nuit en avril 2024

2/10 Horrible

Carleen

Voyage en groupe, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
stayed 3 nights; delayed check-in because my 2 rooms were not under my name; no clean linen--had to personally get clean linen and coffee condiments from front desk, even though I had asked cleaning staff to be sure to provide them in my room. Most days there was no service at the bristro and even then, it appeared 1 person was doing double duty (front desk and bristro). Horrible fitness center--very small; had to ask for water and wipes. Having a very difficult time trying to be compensated.
Séjour de 3 nuits en mars 2024

2/10 Horrible

Marquise

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bar was closed bartender didn’t show up all weekend.! They didn’t serve breakfast.! The cook didn’t show up.! My remote didn’t work to my tv for adjusting volume, so tv was stuck extremely loud volume.!! Yea super bad ! The lady in the morning who I asked about breakfast was super rude and obnoxious
Séjour de 1 nuit en mars 2024

8/10 Bien

Graham

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quiet, clean and comfortable.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Natasha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

6/10 Satisfaisant

JOHN

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The room was not functioning, light switches did not work. Outlets to plug in hairdryer or curling iron did not work. The hotel phone did not work. Bathroom door did not shut completely and the door was falling off and screws exposed.
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Teamica

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful enjoy it so much
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Demarkus, Country Club Hills

Les points forts : Propreté et équipements
Réponse de TF General Manager le 23 mars 2024
Demarcus, thank you for sharing your feedback with our future guest!

10/10 Excellent

Brittany

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The Room 210 I had tv only has about 4 channels no options but sports n cnn
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Keith

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023

8/10 Bien

Jalisa

Voyage en famille avec de jeunes enfants
The place was clean and neat. The front desk was mostly empty but when waiting for someone to talk with the wait wasnt long and the people were very friendly. The room was for the most part in good condition but the toilet handle was broken and had issues with flushing. The parking was very awkward. Small and the lines weren't clear when parking. Overall good experience with minor issues.
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Kevin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Anthony

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
n/a
Séjour de 3 nuits en novembre 2023

2/10 Horrible

Rodrigo

Séjour de 2 nuits en octobre 2023

10/10 Excellent

Bilbo

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Jay

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient
Séjour de 1 nuit en novembre 2023

4/10 Médiocre

Melissa

Séjour de 1 nuit en août 2023
Réponse de Julie le 10 nov. 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience of is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent it from occurring in the future during our Full Renovation.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Bien

Will

Séjour de 2 nuits en novembre 2023

10/10 Excellent

Sarah

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, nice, quiet
Séjour de 1 nuit en novembre 2023

6/10 Satisfaisant

Victoria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tub was clogged and water wouldn’t go down
Séjour de 1 nuit en octobre 2023
Réponse de Julie General Manager le 31 oct. 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent your complaint from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et personnel et service
Staff is wonderful and saw to our needs. Hotel is currently under renovation. Room is heavily worn. This one needs updating. Price should be lower. Room was very small . Sofa bed was horrible for my daughter she couldn’t get comfortable.
Séjour de 1 nuit en octobre 2023
Réponse de Julie General Manager le 31 oct. 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent your complaint from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area. Yes, we are very excited for the new look.

10/10 Excellent

Ed

Séjour de 1 nuit en octobre 2023

10/10 Excellent

Detrisha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Everything was GREAT!!
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Jimmie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Keith

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great staff
It was great. The staff is friendly and welcoming
Séjour de 1 nuit en octobre 2023

4/10 Médiocre

Lavincent

They seem to be remolding it. Both rooms I had had a smell to them both
Séjour de 1 nuit en octobre 2023
Réponse de Julie Crafton le 13 oct. 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future. Yes, we are under a full renovation and are looking forward to the new look.I hope you choose to stay with us again when your travels bring you back to the area.

4/10 Médiocre

Michael

Voyage en famille avec de jeunes enfants, Voyage en groupe, Voyage d’affaires
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
I expected more for the money I paid. The area is a little rough, and the night staff was more interested in spending time at the bar with friends then making sure raccoons were not going through the trash by the front door.
Séjour de 1 nuit en octobre 2023
Réponse de General Manager le 13 oct. 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

2/10 Horrible

Rattan

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de General Manager le 13 oct. 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

6/10 Satisfaisant

Sheena

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de General Manager le 13 oct. 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Xing

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The front desk Joseph is one of the best I ever met in so many business travel. He helped me change the to the quite room directly and fast. Highest level customer friendly and efficiency
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Edward, Fresno

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
A great place to stay! Easy access to the freeway and several food options nearby! The property is dated but currently undergoing a remodel but overall a great place.
Séjour de 3 nuits en septembre 2023

6/10 Satisfaisant

Angela, Summerfield

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Équipements
I liked being on the first floor due to having a roommate who was in a wheelchair.
Séjour de 1 nuit en septembre 2023

6/10 Satisfaisant

Tracie

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
First our iron did not work. Had to get a new one. Second the elevators were working well due to construction on the inside. I did not see ice machines. I had to ask couple times for clean towels and to get trash out my room. No housekeepers or no hot food on Monday morning. Front desk clerk said she was the only worker there. Everybody was out for holiday. Not good. Service could have been much better.
Séjour de 3 nuits en septembre 2023
Réponse de Julie General Manager le 31 oct. 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent your complaint from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

6/10 Satisfaisant

Ronald

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
No food service. Bistro eas closed. No coffee beyond room coffee. Staff was ho-hum. Not the accustome Marriott welcoming.
Séjour de 1 nuit en septembre 2023
Réponse de Julie General Manager le 31 oct. 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent your complaint from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Bien

Ronan

Voyage en famille, Voyage d’affaires
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The staff on 8/17 was not accommodating on my request on extending my stay for few hours on my check out day. I’m traveling from out of state that’s situation is very inconvenient on my part.
Séjour de 1 nuit en août 2023

6/10 Satisfaisant

Zackary

Voyage en famille
So-so Stay
My stay was ok. There was nothing to look at on the TV. There was hair in the sink. There was no breakfast included with the stay and the breakfast that you can buy is extremely over priced. I went to Starbuck's and bought the same breakfast for at least $10 cheaper.
Séjour de 1 nuit en août 2023

4/10 Médiocre

Matt

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
No toilet paper holder in the bathroom.
Séjour de 1 nuit en août 2023

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Don't bother
Coffee maker was dirty and never cleaned. One bar of soap for 3 people when we arrived. Pool area was dirty and had no towels. When they did clean the room on the 2nd day of our stay they finally gave us body wash and another bar of soap.
Séjour de 4 nuits en août 2023

6/10 Satisfaisant

Cesar

Séjour de 1 nuit en juillet 2023

10/10 Excellent

m

Séjour de 1 nuit en juillet 2023

6/10 Satisfaisant

kisha

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
My stay was fair. There was no one at the front desk when needed. There was a leak in the bathroom presumably from the room above.
Séjour de 4 nuits en juillet 2023

6/10 Satisfaisant

Randy

Les points forts : Propreté et personnel et service
We spent $189 for a room that was clean. Went down for breakfast, which by the way is included almost everywhere, no breakfast unless we paid more money for it. is this going to bee the new norm with Marriot
Séjour de 1 nuit en juillet 2023

8/10 Bien

Brittany

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en juillet 2023

6/10 Satisfaisant

Gladys

Séjour de 2 nuits en juillet 2023

8/10 Bien

Kimberly

Séjour de 1 nuit en juillet 2023

8/10 Bien

Jeffrey

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
No free coffee
There was no free coffee.. Unless you make it in your room, it costs $3.. and only between 6 and 9 am.. beer $5.. I am not used to paying for coffee and the chances of me waking up in a three hour window are slim.. Everything else was great and I will stay there again.. Next time I will prepare my coffee before I go to sleep.
Séjour de 3 nuits en juin 2023

10/10 Excellent

Hope

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Right off the highway, straight shot from East Chicago train station.
Séjour de 1 nuit en juin 2023

8/10 Bien

Becky

Séjour de 1 nuit en juin 2023

10/10 Excellent

Brandon

Séjour de 1 nuit en juin 2023

10/10 Excellent

Keith

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Night Manager
Manager on duty the night I checked in was great!
Séjour de 1 nuit en juin 2023