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Avis sur The Plaza - A Fairmont Managed Hotel

5 out of 5
The Plaza - A Fairmont Managed Hotel
768 Fifth Avenue, New York, NY

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 709 avis sur 1004." "
Note des voyageurs de 8 (Bien), d’après 133 avis sur 1004." "
Note des voyageurs de 6 (Satisfaisant), d’après 76 avis sur 1004." "
Note des voyageurs de 4 (Médiocre), d’après 50 avis sur 1004." "
Note des voyageurs de 2 (Horrible), d’après 36 avis sur 1004." "

9,2/10

Propreté

9,0/10

Personnel et service

8,8/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

stephanie

Séjour de 3 nuits en juin 2023
Réponse de Luigi Romaniello, Managing Director le 7 juil. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Hanen

Séjour de 1 nuit en août 2022
Réponse de Luigi Romaniello, Managing Director le 12 août 2022
Dear Guest, We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

10/10 Excellent

Gallien

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2020

4/10 Médiocre

David

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 11 nuits en octobre 2019
Réponse de Michael W. le 13 nov. 2019
Thank you for taking the time to share your feedback. From your rating, it seems that this stay was less than desirable. We invite you to please contact our management team directly if we may be of any assistance.

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Très propre bon personnel bien situé bien organisé
Séjour de 2 nuits en octobre 2019
Réponse de Allison K. le 23 oct. 2019
Nous apprécions que vous ayez pris le temps de partager avec nous vos opinions suite à votre séjour au Plaza ! Nous sommes très contents d’apprendre que vous avez apprécié notre emplacement central ainsi que les prestations que nous offrons. Nous espérons avoir le plaisir de vous revoir au Plaza bientôt !

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nous avons apprécié notre séjour, la qualité du service, la disponibilité du personnel...
Séjour de 9 nuits en août 2019
Réponse de Allison K. le 10 oct. 2019
We appreciate your kind comments regarding your recent stay at The Plaza. It is a pleasure to hear that it was most enjoyable overall. We will be sure to share your kind comments with all of our colleagues with great pride. We look forward to having you join us again soon!

10/10 Excellent

Vitor

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2019
Réponse de Allison K. le 18 août 2019
Thank you for the outstanding rating!

10/10 Excellent

Thierry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2019
Réponse de Allison K. le 4 août 2019
We appreciate the outstanding rating! Thank you for choosing The Plaza.

10/10 Excellent

JT, Ben

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel central
Cet hotel qui a une renomée historique et mondiale a toutes les qualités d'un palace, emplacement central, décoration majestueuse, suite à la hauteur des attentes, personnel aux petits soins. A faire sans hésitations

10/10 Excellent

Patrick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This is by far one of the best hotels in the city with amazing amenities, skilled staff, gorgeous rooms. Always a pleasure to spend time here.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Gayle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Would go again
Séjour de 3 nuits en mars 2024
Réponse de Luigi Romaniello, Managing Director le 1 avr. 2024
Dear Guest, We are delighted to hear that you had an enjoyable experience. Thank you for your kind words and we look forward to having you with us again soon. Warm regards,

10/10 Excellent

javier

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
…
Séjour de 4 nuits en mars 2024
Réponse de Luigi Romaniello, Managing Director le 1 avr. 2024
Dear Guest, We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

10/10 Excellent

Thomas

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The absolute most incredible stay! My daughter and I cried when we were leaving. The staff were exceptional. We were centrally located. Expedia.com came through when our original booking fell through upon late arrival. Grateful to the iconic Plaza for every cherished memory.
Séjour de 3 nuits en mars 2024
Réponse de Luigi Romaniello, Managing Director le 1 avr. 2024
Dear Guest,Thank you so much for your kind comments about your stay with us! I am delighted you had such an exceptional experience, and that our team went above and beyond to make sure you had a memorable stay. Thank you for being our guest and we look forward to welcoming you back.Warmest Regards,

10/10 Excellent

Gus

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Finest hotel in the world!
Séjour de 4 nuits en mars 2024
Réponse de Luigi Romaniello, Managing Director le 25 mars 2024
Dear Guest, We are delighted to hear that you had an exceptional experience. Thank you for your kind words and we look forward to having you with us again soon. Warm regards,

10/10 Excellent

Michael

Séjour de 5 nuits en mars 2024
Réponse de Paul Tormey, Managing Director le 15 avr. 2024
Dear Guest,We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

6/10 Satisfaisant

Fabienne

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Stunning property and hotel. The location is fabulous and the building is absolutely gorgeous. Service was average and not what I expect from a 5-star hotel. My son got a little candy basket on the first night but there was nothing else the rest of the stay (a couple of chocolates when turning down the beds would be a nice touch at the very least). They called me Mister instead of Ms on the welcome card and did not make any effort to correct once I pointed out I wasn’t a man. There was no effort to get to know us or talk to us. The $65 daily fee is tacky and inelegant. I’m not in New York to eat pancakes or wings or other outdated 80s hotel food (their menu is terrible other than the Palm Court tea) so we only used that amount once. The hotel refused to budge when I mentioned there wasn’t much on the menu we could eat due to food restrictions and said it’s the same for everyone. The blow dryer in the bedroom was gross. The vent was fully crusted with gunk and really needs to be either cleaned or replaced. The bedroom was spacious and beautiful. Room was cleaned around 7pm every day which I did not like - we typically left early for long days of exploring and shopping and came back at about the time the room was being done which was inconvenient. Overall, staying at the Plaza was an amazing experience but I will look for another hotel for our next stay due to the overall lackluster service.
Séjour de 3 nuits en mars 2024
Réponse de Luigi Romaniello, Managing Director le 25 mars 2024
Dear Guest,Thank you for taking the time to share your detailed feedback. We cannot begin to describe how disheartening it is to learn of your disappointment.Please accept my sincere apologies for the shortcomings you experienced during your stay. Rest assured, this is not typical nor exemplary of The Plaza's service legacy. I have shared your comments with our respective teams so that we may investigate and follow-up internally. It is through feedback such as yours that we may ensure our guests enjoy an unparalleled level of service.We do hope the rest of your time in New York was enjoyable, and that you will allow us another chance to better serve you next time your travels bring you to New York City.Sincerely,

10/10 Excellent

Renee, Whittier

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was over the top in service. The hotel is beautiful. The rooms are beautiful. The area is so quiet and safe you could walk around at any time of day. The location was perfect. So many things within walking distance.
Séjour de 4 nuits en mars 2024
Réponse de Luigi Romaniello, Managing Director le 25 mars 2024
Dear Guest,Thank you so much for your kind comments about your stay with us! I am delighted you had such an exceptional experience, and that our team went above and beyond to make sure you had a memorable stay. Thank you for being our guest and we look forward to welcoming you back.Warmest Regards,

10/10 Excellent

Dana, Charlotte

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a beautiful property. The smell when you walk in is delightful Gardenias. The beds and pillows were very comfortable and were a welcome relief after a long day of walking. We had always wanted to stay there and are so glad we did. In addition the rooms are beautiful you feel like royalty.
Séjour de 3 nuits en mars 2024
Réponse de Luigi Romaniello, Managing Director le 20 mars 2024
Dear Guest,Thank you so much for your kind comments about your stay with us! We are so very glad to have welcomed you, and to learn that you had an enjoyable experience at The Plaza. I have shared your comments with our team and I am sure that they will serve as encouragement and inspiration.Thank you for being our guest and we look forward to welcoming you back.Sincerely,

10/10 Excellent

Kasia

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed for four days. You cannot beat the location. We were travelling with our 2.5 year old daughter and we were made to feel so welcome. The entire staff exudes hospitality and grace. Won’t be staying anywhere else when visiting NYC.
Séjour de 3 nuits en mars 2024
Réponse de Luigi Romaniello, Managing Director le 18 mars 2024
Dear Guest, We are thrilled to hear that you and your family had an exceptional experience. Thank you for your kind words and we look forward to having you with us again soon. Warm regards,

10/10 Excellent

DAVID

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Luigi Romaniello, Managing Director le 18 mars 2024
Dear Guest, We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

10/10 Excellent

Tracey Lynne Phoenix, Gilbert

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall this was the BEST hotel we have ever stayed at. From the moment we arrived from the airport until we left 7 days later back to the airport. Door staff were attentive, available, and very helpful with rides not associated with the hotel. We cannot say enough about the Concierge staff - EVERY request we made they were there with an answer, recommendation, or just plainly made reservations for us. Best Concierge ever - especially Bill and Juliet! Our 2 room suite was an upgrade which we needed for 7 days in this luxury hotel.The one issue we had was taken care of immediately which was the mattress - way too soft for our taste - but was changed out almost the same hour we requested it. Thank you Plaza Hotel staff for making this the best 70th birthday celebration we could ask for. We will stay again.
Séjour de 7 nuits en mars 2024
Réponse de Luigi Romaniello, Managing Director le 18 mars 2024
Dear Guest,Thank you so much for your kind comments about your stay with us! I am delighted you had such an exceptional experience, and that our team went above and beyond to make sure you had a memorable stay. Thank you for being our guest and we look forward to welcoming you back.Warmest Regards,

8/10 Bien

Jaclyn

Séjour de 3 nuits en mars 2024
Réponse de Luigi Romaniello, Managing Director le 5 avr. 2024
Dear Guest, We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

10/10 Excellent

Julius

Séjour de 3 nuits en mars 2024
Réponse de Luigi Romaniello, Managing Director le 5 avr. 2024
Dear Guest,We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

8/10 Bien

Charles

Séjour de 3 nuits en février 2024
Réponse de Luigi Romaniello, Managing Director le 5 avr. 2024
Dear Guest, We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

10/10 Excellent

patricia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely love this hotel. The service is amazing. Russell at the reception desk went above and beyond with his service. Will be back soon!
Séjour de 3 nuits en mars 2024
Réponse de Luigi Romaniello, Managing Director le 18 mars 2024
Dear Guest,Thank you so much for your kind comments about your stay with us!. We are so very glad to have welcomed you, and to learn that you had an enjoyable experience at The Plaza. I have shared your comments with our team and I am sure that they will serve as encouragement and inspiration.Thank you for being our guest and we look forward to welcoming you back.Sincerely,

10/10 Excellent

Mark, Los Angeles

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall very friendly staff. Champagne Bar is great, as is the high tea. Room Service actually delivers as promised too.
Séjour de 3 nuits en mars 2024
Réponse de Luigi Romaniello, Managing Director le 13 mars 2024
Dear Guest, We are delighted to hear that you had an enjoyable experience. Thank you for your kind words and we look forward to having you with us again soon. Warm regards,

10/10 Excellent

Annmarie

Voyage en couple
Iconic! Impeccable Service and charm! First class all the Way
Séjour de 1 nuit en mars 2024
Réponse de Luigi Romaniello, Managing Director le 13 mars 2024
Dear Guest,We are delighted to learn that you had an exceptional experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

2/10 Horrible

IVAN M

Les points faibles : Propreté
Séjour de 3 nuits en février 2024
Réponse de Luigi Romaniello, Managing Director le 7 mars 2024
Dear Guest,Thank you for taking the time to share your honest feedback. We strive to ensure all of our guests experience The Plaza's legacy of extraordinary service and are disheartened to learn that your stay fell short.Should your time permit, we invite you to please contact us directly at plzfrontofficemanagement at fairmont.com with your reservation details so that we may further investigate and work to make it right. It is through feedback such as yours that we may continuously ensure our guests receive the highest levels of service.We hope for the opportunity to better serve you the next time your travels bring you to New York.

10/10 Excellent

Michelle Kathleen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel, excellent staff, and very clean rooms (so important). Only thing that would have made our stay better would be new mattresses, the linens were very nice.
Séjour de 3 nuits en février 2024
Réponse de Luigi Romaniello, Managing Director le 7 mars 2024
Dear Guest,We very much appreciate your comments regarding your stay at The Plaza - A Fairmont Managed Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Bien

Linwood, Olive Branch

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Very cool people
Séjour de 3 nuits en février 2024
Réponse de Luigi Romaniello, Managing Director le 7 mars 2024
Dear Guest, We are delighted to hear that you had an exceptional experience. Thank you for your kind words and we look forward to having you with us again soon.

10/10 Excellent

Jamee

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely wonderful!
Séjour de 3 nuits en février 2024
Réponse de Luigi Romaniello, Managing Director le 7 mars 2024
Dear Guest, We are delighted to hear that you had an enjoyable experience. Thank you for your kind words and we look forward to having you with us again soon.

4/10 Médiocre

poul

Voyage en famille
we started checking in to a room half size what we booked an paid for.. the moved to something else, but have to pay more.. and that was the constant feeling, that nomatter what we did it cost extra.. aslo we paid somekind of dayly fee to use the facilities?? i guess that what yuo pay when you book a room?? all in all , we wil never come back and we will never recommed this hotel to anyone..
Séjour de 8 nuits en février 2024
Réponse de Luigi Romaniello, Managing Director le 7 mars 2024
Dear Guest,Thank you for taking the time to share your honest/candid feedback. We strive to ensure all of our guests experience The Plaza's legacy of extraordinary service, and are disheartened/disappointed to learn that your stay fell short.Should your time permit, we invite you to please contact us directly at plzfrontofficemanagement at fairmont.com with your reservation details so that we may further investigate and work to make it right. It is through feedback such as yours that we may continuously ensure our guests receive the highest levels of service.We hope for the opportunity to better serve you the next time your travels bring you to New York.

10/10 Excellent

Kari

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Paza is the most iconic NYC experience...it is not just a hotel. I have stayed in NY hotels for decades, none come close to The Plaza....I will only stay there from now on! Classic, beautiful, safe, close to everything, simply magnificent.
Séjour de 3 nuits en février 2024
Réponse de Luigi Romaniello, Managing Director le 7 mars 2024
Dear Guest,Thank you so much for your kind comments about your stay with us! We are so very glad to have welcomed you, and to learn that you had an enjoyable experience at The Plaza. I have shared your comments with our team, and I am sure that they will serve as encouragement/inspiration.Thank you for being our guest and we look forward to welcoming you back.

10/10 Excellent

Arnoldo

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
An amazing hotel, one of the top 5 I’ve been too. Smells like flowers throughout the hotel and everyone was friendly. Bed with comfortable and the shower had plenty of pressure. Quite in the room except some minor honking or sirens every once’s in a while, but it’s New York, so not a big deal. I would stay here again, only thing I was not a fan of was the in room dining, everything was over cooked, but there are a lot of places to eat around so wasn’t a deal breaker.
Séjour de 2 nuits en février 2024
Réponse de Luigi Romaniello, Managing Director le 12 févr. 2024
Dear Guest,Thank you so much for your kind comments about your stay with us! We are so very glad to have welcomed you, and to learn that you had an enjoyable experience at The Plaza. I have shared your comments with our team, and I am sure that they will serve as encouragement and inspiration.Thank you for being our guest and we look forward to welcoming you back.Sincerely,

2/10 Horrible

Justin

Voyage en couple
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
My wife and I have always thought of staying at the Plaza hotel and we finally did for her birthday. We checked in on the 29th of January with great customer service from Neil at the front door and with our concierge who brought our bags up but we couldn’t even get to our rooms for about 30minutes because the elevators were not working. For the next 3 days of our stay the staff never greeted us, looked at us with snarky faces and I had an encounter with an extremely rude staff who treated me as if I was dumb when both of our hotel key cards were not working. Super disappointed and pissed off with the encounter of the bald guy who I believe was a manager there! Take your money to St. Regis or literally any other 5 star hotel. Also the rooms are very old, dirty and run down as well. Not worth it.
Séjour de 3 nuits en janvier 2024
Réponse de Luigi Romaniello, Managing Director le 1 févr. 2024
Dear Guest,Thank you for taking the time to share your honest/candid feedback. We strive to ensure all of our guests experience The Plaza's legacy of extraordinary service, and are disheartened/disappointed to learn that your stay fell short.Should your time permit, we invite you to please contact us directly at plzfrontofficemanagement at fairmont.com with your reservation details so that we may further investigate and work to make it right. It is through feedback such as yours that we may continuously ensure our guests receive the highest levels of service.We hope for the opportunity to better serve you the next time your travels bring you to New York.Sincerely,

8/10 Bien

Michelle

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel, great service.,People hanging around in front of the hotel is a little disturbing
Séjour de 1 nuit en janvier 2024
Réponse de Luigi Romaniello, Managing Director le 1 févr. 2024
Dear Guest,We very much appreciate your comments regarding your stay at The Plaza - A Fairmont Managed Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

marina

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
great location
Séjour de 3 nuits en janvier 2024
Réponse de Luigi Romaniello, Managing Director le 12 févr. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Anne

Voyage en famille
Awesome
Séjour de 1 nuit en janvier 2024
Réponse de Luigi Romaniello, Managing Director le 1 févr. 2024
Dear Guest, We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

10/10 Excellent

David

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Didn’t like the bathroom lighting , not bright enough for women’s make up. Should add a lighted make up mirror
Séjour de 3 nuits en janvier 2024
Réponse de Luigi Romaniello, Managing Director le 1 févr. 2024
Dear Guest,We very much appreciate your comments regarding your stay at The Plaza - A Fairmont Managed Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Ryan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Iconic and beautiful. If they had more than 5 stars - it’s worth it. You get what you pay for so don’t skimp. Staff were friendly and helpful - excellent service. Room was quiet, clean and beautiful - glimpses of the park.
Séjour de 1 nuit en janvier 2024
Réponse de Luigi Romaniello, Managing Director le 1 févr. 2024
Dear Guest,Thank you so much for your kind comments about your stay with us! We are so very glad to have welcomed you, and to learn that you had an enjoyable experience at The Plaza. I have shared your comments with our team and I am sure that they will serve as encouragement and inspiration.Thank you for being our guest and we look forward to welcoming you back.Sincerely,

2/10 Horrible

Essa, Doha

Séjour de 6 nuits en janvier 2024
Réponse de Luigi Romaniello, Managing Director le 20 mars 2024
Dear Guest Thank you for taking the time to complete our survey concerning your stay at the The Plaza A Fairmont Managed Hotel. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests.I noticed that your overall experience was not up to standard with the experience that we wish our guests to have. I would greatly appreciate it if you would be willing to provide any further information about any problem you may have encountered as this will help me better understand what happened in order to rectify any concerns and prevent future occurrence.Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon.

10/10 Excellent

Novondia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I will definitely be staying again.
Séjour de 2 nuits en janvier 2024
Réponse de Luigi Romaniello, Managing Director le 24 janv. 2024
Dear Guest,We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

4/10 Médiocre

Lilia

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
El hotel es un emblema en la ciudad de nueva york , queria hospedarme hace mucho tiempo , el poco staff es muy amable pero definitivamente hay un problema serio en housekeeping la limpieza de abajo de las mesas , dejabo de la cama había vasos de otro huesped, y no tiene sentido porque es un hotel bastabte costoso, nos hospedamos 3 dias y el segundo dia tube ue llamar par que arreglaran la habitación, en el lobby uno de los seguridad me dio un piropo delante de mi hijo y luego me pidoo disculpas diciendo que no sabia que yo era huesped en el hotel , creo que ese tipo de cosas no deben pasar , la belleza y la historia del hotel deben estar a la par con el servicio elegante. No creo que vuelva a hospedarme en ese hotel
Séjour de 3 nuits en janvier 2024
Réponse de Luigi Romaniello, Managing Director le 24 janv. 2024
Dear Guest,Thank you for taking the time to share your honest feedback. We strive to ensure all of our guests experience The Plaza's legacy of extraordinary service and are disappointed to learn that your stay fell short.Should your time permit, we invite you to please contact us directly at plzfrontofficemanagement at fairmont.com with your reservation details so that we may further investigate and work to make it right. It is through feedback such as yours that we may continuously ensure our guests receive the highest levels of service.We hope for the opportunity to better serve you the next time your travels bring you to New York.Sincerely,

10/10 Excellent

Michele

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a great experience! Would highly recommend!
Séjour de 1 nuit en janvier 2024
Réponse de Luigi Romaniello, Managing Director le 24 janv. 2024
Dear Guest,We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

2/10 Horrible

Alejandro Javier Reyes

Voyage en famille
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Propreté et personnel et service
Muy mala experiencia con el personal del hotel , me quisieron ver la cara , me cambiaron una noche por otra q no era
Séjour de 6 nuits en janvier 2024
Réponse de Luigi Romaniello, Managing Director le 24 janv. 2024
Dear Guest,Thank you for taking the time to share your feedback. We strive to ensure all of our guests experience The Plaza's legacy of extraordinary service and are disheartened to learn that your stay fell short.Should your time permit, we invite you to please contact us directly at plzfrontofficemanagement at fairmont.com with your reservation details so that we may further investigate and work to make it right. It is through feedback such as yours that we may continuously ensure our guests receive the highest levels of service.We hope for the opportunity to better serve you the next time your travels bring you to New York.Sincerely,

10/10 Excellent

Patricia

Family getaway
Fabulous hotel. Door men were not as attentive as expected but everything else was perfect
Séjour de 3 nuits en janvier 2024
Réponse de Luigi Romaniello, Managing Director le 18 janv. 2024
Dear Guest,We very much appreciate your comments regarding your stay at The Plaza - A Fairmont Managed Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

William W

Séjour de 5 nuits en janvier 2024
Réponse de Luigi Romaniello, Managing Director le 12 févr. 2024
Dear Guest,We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

10/10 Excellent

Lorenzo

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en janvier 2024
Réponse de Luigi Romaniello, Managing Director le 18 janv. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

ana

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful
Séjour de 1 nuit en janvier 2024
Réponse de Luigi Romaniello, Managing Director le 18 janv. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Juliet

Séjour de 5 nuits en janvier 2024
Réponse de Luigi Romaniello, Managing Director le 18 janv. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,