Équipement de l’hébergement

Avis sur The Jewel Hotel, New York

4 out of 5
The Jewel Hotel, New York
11 West 51st Street, New York, NY

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 1435 avis sur 1959." "
Note des voyageurs de 8 (Bien), d’après 344 avis sur 1959." "
Note des voyageurs de 6 (Satisfaisant), d’après 95 avis sur 1959." "
Note des voyageurs de 4 (Médiocre), d’après 44 avis sur 1959." "
Note des voyageurs de 2 (Horrible), d’après 41 avis sur 1959." "

9,4/10

Propreté

9,4/10

Personnel et service

8,6/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

8/10 Bien

dolores

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Elizabeth Blaise le 18 mars 2024
Dear Dolores,Thank you for choosing the Jewel Hotel and your thoughtful review. We strive to create a memorable experience for each of our guests and we're so happy to hear that you enjoyed your time with us. We'd love to have you back again soon to share an even more positi

8/10 Bien

Martin

Séjour de 1 nuit en mars 2024
Réponse de Elizabeth Blaise le 28 mars 2024
Dear Martin,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations

10/10 Excellent

Ali, DENDERLEEUW

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Personnel accueillant, agréable et serviable 👍 Hôtel bien situé, près de toutes facilités. Chambre propre et spacieuse, je recommande cet hôtel et j’y retournerai la prochaine fois. ⭐️⭐️⭐️⭐️⭐️
Séjour de 3 nuits en février 2024
Réponse de Front Desk at The Jewel Hotel le 24 févr. 2024
Thank you for staying with us, it was a pleasure having you!

8/10 Bien

dolores

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en décembre 2023
Réponse de Elizabeth Blaise le 12 janv. 2024
Dear Dolores,Thank you for completing our survey. We noticed low scores and were hoping you could tell us about your experience so that we may work on improving in those areas. Your feedback is greatly appreciated, and I look forward to hearing from you. Please feel free to contact me directly if there is anything I can assist you with.

8/10 Bien

Catherine Maryse

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dans son ensemble tout était parfait.
Séjour de 7 nuits en décembre 2023
Réponse de Elizabeth Blaise le 9 janv. 2024
Dear Catherine Maryse,Thank you, the kind review of your stay, with us.We look forward to seeing you again

8/10 Bien

Rodrigo

Séjour de 1 nuit en novembre 2023
Réponse de Elizabeth Blaise le 20 déc. 2023
Dear Rodrigo,Thank you for taking the time to share your experience The Jewel facing the Rockefeller it's fantastic you took advantage of our convenient location in the heart of the city. We truly value your feedback regarding our offered amenities and facilities.

10/10 Excellent

VICTOR JEAN

Séjour de 7 nuits en novembre 2023
Réponse de Elizabeth Blaise le 16 déc. 2023
Dear Victor Jean,Thank you for your feedback of your stay and we look forward to welcoming you once again.

8/10 Bien

Olivier

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Service impeccable, localisation A1 !!
Séjour de 4 nuits en août 2023
Réponse de Hotel Manager le 28 août 2023
Thank you and see you next time

8/10 Bien

Brigitte

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 2 nuits en août 2023
Réponse de Elizabeth Blaise le 9 août 2023
Dear Brigitte,Thank you for your feedback regarding your recent stay with us.We look forward to welcoming you once again.

8/10 Bien

Amélie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en mai 2023
Réponse de Elizabeth Blaise le 12 mai 2023
Dear Amelie,Thank you for the great review of our hotel! We are glad that you enjoyed your stay with us. I will be sure to share your kind words with the team! It was our pleasure to have you stay with us, we look forward to welcoming you back again very soon. Wishing you all the best!

8/10 Bien

OLIVIER

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en avril 2023
Réponse de Elizabeth Blaise le 6 mai 2023
Dear Olivier,Thank you for taking the time out of your busy day to leave us feedback on your stay.We look forward to welcoming you once again.

10/10 Excellent

Julie

Séjour de 3 nuits en avril 2023
Réponse de Elizabeth Blaise le 28 avr. 2023
Dear Julie,Thank you for your review of your recent of the jewel hotel.We look forward to welcoming you once again.

10/10 Excellent

Julie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en mars 2023
Réponse de Elizabeth Blaise le 30 mars 2023
Dear Julie,Thank you so very much for your wonderful feedback on your recent stay at The Jewel Hotel. We were so happy to read you enjoyed our hotel and the features and many services we provide.We look forward to welcoming you back to the hotel very soon!

10/10 Excellent

Julien

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en février 2023
Réponse de Elizabeth Blaise le 11 févr. 2023
Dear Julien,Thank you so much for sharing feedback about your experience.

4/10 Médiocre

Thomas

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Les plus : Emplacement top Les soucis rencontrés Chambre 406: la climatisation a un souci, nous avons eu toute la nuit un bruit de clappement d’eau environ toutes les 10 secondes impossible de dormir. Changement de chambre direction la 611, on me garantie que tout a était vérifié et la qu’est ce que je découvre des chaussettes sales d’une ancienne guest Je trouve cela plus que moyens pour un hôtel de ce standing,
Séjour de 2 nuits en juillet 2022
Réponse de Elizabeth le 3 août 2022
Dear Thomas Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. We will grateful if you give us another chance.

4/10 Médiocre

Jennifer

Voyage en groupe
Les points forts : Propreté
Les points faibles : Équipements
Petit. TRÈS PETITE CHAMBRE. Pas de petit frigo. Aucun endroit pour manger ni de petit bar. Très minimaliste pour le GROS prix payé. Très déçue
Séjour de 1 nuit en juin 2022
Réponse de Elizabeth le 7 juil. 2022
Dear Jennifer, Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for not meeting expectation, we do have refrigerator upon request, .Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact me directly and it will be my pleasure to assist you.

8/10 Bien

Mélissa

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Parfaite localisation
Séjour de 1 nuit en mai 2022
Réponse de Elizabeth le 9 juin 2022
Dear Melissa. Thank you for the kind review of our property we look forward to welcoming you once again. Best

8/10 Bien

Janet

Séjour de 5 nuits en mai 2022
Réponse de Elizabeth le 25 mai 2022
Dear Janet, Thank you for your kind review of our property we appreciated you taking the time to score your experience with us. We look forward to welcoming you back once again.

10/10 Excellent

Agnes

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Emplacement au top! Seul bémol la kitchenette ( pas de couverts ni d’assiettes- meme si ceux ci sont disponibles sur demande). Literie très confortable.
Séjour de 5 nuits en avril 2022
Réponse de Elizabeth le 3 mai 2022
Dear Agnes, Thank you for your sharing your feedback at The Jewel Hotel, There is nothing more important to us than to make our guest’s experience most pleasurable and welcoming during their travels. We'd love to have you back again soon to share an even more positive experience with you.

10/10 Excellent

Vincent

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Emplacement numéro 1
Le point fort de cet hôtel réside indéniablement en son emplacement central Manhattan Pour mesdames juste à côté du Victoria Secret de la 5eme avenue La taille des chambres pour celles qui ont un petit coin cuisine est également une bonne surprise Les points négatifs : - pas de restaurant / petit déjeuner - Menage de la chambre non fait chaque jour pour cause de Covid…qui est un excuse idéale afin de réduire les coûts de fonctionnement
Séjour de 4 nuits en décembre 2021
Réponse de Elizabeth le 11 janv. 2022
Dear Vincent . We are delighted to know you enjoyed your stay with us and made the most out our centrally located hotel. yes due to the increase of positive cases and to be mindful of covid we are not cleaning the room on a daily service however if the guest need anything we promptly deliver to the room. we hope this situation comes to a end in the near future and we look forward to welcoming you again and we are back a full service.

8/10 Bien

Claire

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
chambre trés bruyante au 6 ème étage j'entandais le bruit des moteurs des climatiseurs
Séjour de 2 nuits en décembre 2021
Réponse de Elizabeth le 24 janv. 2022
Dear Claire. thank you for taking the time to leave us a feedback. we really appreciated it helps us grow and improve our services the issue with the AC has been address by our maintenance manager. we will look forward to welcoming you again.

10/10 Excellent

James, San Mateo

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very charming hotel located in midtown Manhattan. For location reference, Radio City Music Hall is on the same street and a half a block away in one direction and St. Patrick's Cathedral. Shout out to Sandy who took great care of us and gave access to the hotel lounge before our check-in so we can plan what to do. Our room on the 14th floor has the view of the cathedral which was beautiful and came equipped with a fridge and microwave. This property is also 2 blocks from the E and F train lines which brings us to the free shuttles in Queens that bring us to LA Guardia Aiport (LGA). Recommended for anyone staying within midtown Manhattan.
Séjour de 5 nuits en mars 2024

8/10 Bien

JULIANA

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good place to stay, comfortable enough and clean
Séjour de 1 nuit en mars 2024
Réponse de Elizabeth Blaise le 28 mars 2024
Dear Juliana,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

6/10 Satisfaisant

Zaria, Washington

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements
Reservamos para 3 personas incluyendo un niño de 4 años (lo cual siempre cuesta mas), la cama es demasiado pequeña y dormimos amontonados. Por lo demás el hotel es bastante agradable y conveniente.
Séjour de 1 nuit en mars 2024
Réponse de Elizabeth Blaise le 28 mars 2024
Dear Zaria,We understand the importance of a clean and well-maintained accommodation, and we sincerely regret that we fell short of your expectations in this regard. If there is anything specific you would like to share or discuss further.

8/10 Bien

Edward, Winchester

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The location is great but be aware this hotel has no dining facilities other than a communal area with coffee and vending machines. If you just want a clean, well-supplied bed room, this is for you. The staff were very accommodating and allowed us keep our bags in storage on our checkout day as we had some meetings.
Séjour de 2 nuits en mars 2024
Réponse de Elizabeth Blaise le 26 mars 2024
Dear Edward,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

10/10 Excellent

Tanleidys

Voyage en famille, Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super clean hotel I love it!!
Séjour de 3 nuits en mars 2024
Réponse de Elizabeth Blaise le 26 mars 2024
Dear Tanleidys,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

10/10 Excellent

Silvia, Bedford

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Small building but a place that has everything you need for a fun trip to NYC. Super nice and helpful staff, clean and comfy rooms. In front of Rockefeller Center and NBC Radio City Hall. Between 5th Ave and 6th, half a block from St Patrick’s Cathedral. Buses and metro stations close by. Will come back to it. For sure.
Séjour de 3 nuits en mars 2024
Réponse de Elizabeth Blaise le 26 mars 2024
Dear Silvia,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

10/10 Excellent

umberto, Laval

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location. Friendly staff.
Séjour de 2 nuits en mars 2024
Réponse de Elizabeth Blaise le 26 mars 2024
Dear Umberto,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

10/10 Excellent

Belinda

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is pristine, and its amenities so convenient and welcoming. A few steps away from 5th Avenue, Radio City, and the Rockefeller Center make this location prime. I can't think of a reason I would book anywhere else next time I am in NYC.
Réponse de Elizabeth Blaise le 25 mars 2024
Dear Belinda,Thank you once again for choosing the Jewel and we sincerely appreciate your recommendation. It would be our pleasure to welcome you back for another wonderful stay in the future. If there's anything specific you would like during your next visit, please don't hesitate to let us know.Best,

10/10 Excellent

Cristian

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente ubicación
Séjour de 3 nuits en mars 2024
Réponse de Elizabeth Blaise le 22 mars 2024
Dear Cristian,Thank you for the kind review of your stay. I am happy to hear that the location was convenient to maximize your traveling time.

10/10 Excellent

Patrick

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Exceptionally helpful staff. Nice room, facing away from the street, very quiet thanks to thick glass windows
Séjour de 2 nuits en janvier 2024
Réponse de Elizabeth Blaise le 20 mars 2024
Dear Patrick,Our team works tirelessly to provide warm and attentive service, and your kind words about the staff's friendliness and willingness to assist mean a lot to us. It's heartening to know that you found the accommodations well-appointed. We strive to create a comfortable and inviting atmosphere, and we are thrilled to learn that we succeeded in doing so during your stay.

10/10 Excellent

Kelly

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice location for walking around sightseeing
Séjour de 2 nuits en février 2024
Réponse de Elizabeth Blaise le 19 mars 2024
Dear Kelly,Thank you for the kind review of your hotel stay with us.We are pleased to hear that you enjoyed everything our location has to offer.we look forward to hosting you in the near future.Best,

10/10 Excellent

Denise

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everyone
Séjour de 1 nuit en mars 2024
Réponse de Elizabeth Blaise le 18 mars 2024
Dear Denise,Thank you for choosing the Jewel Hotel and your thoughtful review. We strive to create a memorable experience for each of our guests and we're so happy to hear that you enjoyed your time with us. We'd love to have you back again soon to share an even more positi

8/10 Bien

Leonardo

Les points forts : Propreté
Séjour de 1 nuit en mars 2024
Réponse de Elizabeth Blaise le 18 mars 2024
Dear Leonardo,Thank you for choosing the Jewel Hotel and your thoughtful review. We strive to create a memorable experience for each of our guests and we're so happy to hear that you enjoyed your time with us.

10/10 Excellent

Christian Joseph

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice rooms, friendly staff. Great location.
Séjour de 3 nuits en mars 2024
Réponse de Front Desk at The Jewel Hotel le 15 mars 2024
Thank you for staying with us, we appreciate your feedback. Have a great rest of your day, we look forward to seeing you again!

10/10 Excellent

Elan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
good
Séjour de 1 nuit en mars 2024
Réponse de Elizabeth Blaise le 14 mars 2024
Dear Elan,Thank you for the review of your stay with us.

10/10 Excellent

Miguel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice clean cute modern hotel small but utilizes space well and very comfortable beds staff is very helpful especially Jesse
Séjour de 4 nuits en mars 2024
Réponse de Elizabeth Blaise le 14 mars 2024
Dear Miguel,Thank you for your kind review of your stay with us.We look forward to welcoming you once again.

10/10 Excellent

Shelley

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We always stay at The Jewel when we come to NYC. Friendly staff who go above and beyond, room is so clean and welcoming and it is in a great area of the city. You cant go wrong staying at The Jewel!!!
Séjour de 1 nuit en mars 2024
Réponse de Elizabeth Blaise le 14 mars 2024
Dear Shelley,Our team works tirelessly to provide warm and attentive service, and your kind words about the staff's friendliness and willingness to assist mean a lot to us. It's heartening to know that you found the accommodations well-appointed. We strive to create a comfortable and inviting atmosphere, and we are thrilled to learn that we succeeded in doing so during your stay.

10/10 Excellent

Anna

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My stay here was great! I’d definitely go back.
Séjour de 3 nuits en mars 2024
Réponse de Front Desk at The Jewel Hotel le 10 mars 2024
Thank you for your feedback, we look forward to see you again soon !

10/10 Excellent

Jennifer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved everything about the Jewel! Can’t wait to return!
Séjour de 3 nuits en décembre 2023
Réponse de Front Desk at The Jewel Hotel le 10 mars 2024
Thank you for your feedback, we look forward to see you again soon !

8/10 Bien

Salman

Voyage d’affaires
Les points forts : Personnel et service
Everything was good but I couldn’t believe the hotel didn’t provide slippers.
Séjour de 1 nuit en mars 2024
Réponse de Elizabeth Blaise le 9 mars 2024
Dear Salman,thank you so much for the kind review of your stay,We are working on improving our services including slippers.we look forward to welcoming you once again.

8/10 Bien

amanda

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The only downside of the hotel was the lack of common space. We were with a small group of friends, 4 rooms booked total, and there was not a space where we could all comfortably meet up and hang out where we weren’t disturbing other guest in their rooms. Otherwise the location of the hotel was perfect for what we intended to visit in the city and everyone there was super helpful and professional.
Séjour de 1 nuit en mars 2024
Réponse de Elizabeth Blaise le 4 mars 2024
Dear Amanda,We only have the second-floor lounge and even that space is not large enough for entertainment, that is indeed the downside of a small hotel boutique hotel.We are happy the rest of the hotel did fit your travel needs.

10/10 Excellent

Susan

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location in NYC. Clean, staff friendly
Séjour de 2 nuits en mars 2024
Réponse de Elizabeth Blaise le 4 mars 2024
Dear Susan,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

8/10 Bien

Aviva

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location and perfectly nice
Séjour de 1 nuit en février 2024
Réponse de Front Desk at the Jewel Hotel le 3 mars 2024
Thank you for staying with us, we hope to see you again soon!

10/10 Excellent

Patricia, Wirral

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quiet clean hotel in a great location just yards from Rockefeller centre.The staff where all very friendly.The rooms are small but that didn't bother us .
Séjour de 7 nuits en février 2024
Réponse de Front Desk at the Jewel Hotel le 3 mars 2024
Thank you for staying with us, we hope to see you again soon!

4/10 Médiocre

HYEJIN

Les points faibles : Propreté
Séjour de 2 nuits en février 2024
Réponse de Elizabeth Blaise le 4 mars 2024
Dear Hyejin,Thank you for completing our survey. We noticed low scores and were hoping you could tell us about your experience so that we may work on improving in those areas. Your feedback is greatly appreciated and I look forward to hearing from you. Please feel free to contact me directly if there is anything I can assist you with.

10/10 Excellent

Hong-Cheol

Voyage d’affaires
Great location
Séjour de 3 nuits en février 2024
Réponse de Elizabeth Blaise le 1 mars 2024
Dear Hong -Cheol.thank you so much for your hotel rating,we are pleased to hear your overall experience was great and we look forward to hosting you once again.

10/10 Excellent

Carolyn

Voyage en couple
Tiny perfect jewel. You can’t get more central than this hotel. Smack dab in the middle of everything, this little hotel was perfect for our short trip to New York. Well designed, clean, just enough space, comfortable. Very friendly and obliging staff. Highly recommend.
Séjour de 1 nuit en février 2024
Réponse de Elizabeth Blaise le 1 mars 2024
Dear Carolyn,Thank you so much for your very kind words – we are all delighted that you enjoyed your visit so much. We do try hard to make our guests feel at home, and well taken care of. We hope to see you soon.

10/10 Excellent

Emma

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
great stay area as nice, was perfect for an overnight as we went to the city for a late show and didn't want to travel past midnight.
Réponse de Front Desk at The Jewel Hotel le 29 févr. 2024
Thank you for staying with us, we look forward to seeing you again!

10/10 Excellent

Cohava

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A wonderful place to stay in NYC
Séjour de 2 nuits en février 2024
Réponse de Elizabeth Blaise le 27 févr. 2024
Dear Cohava,Thank you for choosing the Jewel Hotel and your thoughtful review. We strive to create a memorable experience for each of our guests and we're so happy to hear that you enjoyed your time with us. We'd love to have you back again soon to share an even more positive experience with you.