Avis
9,2
Merveilleux
9,4/10
Propreté
9,4/10
Personnel et service
8,6/10
Équipements
9,2/10
Infrastructures et conditions de l’hébergement
9,0/10
Écoresponsabilité
Avis
16 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Elizabeth Blaise le 18 mars 2024
Dear Dolores,Thank you for choosing the Jewel Hotel and your thoughtful review. We strive to create a memorable experience for each of our guests and we're so happy to hear that you enjoyed your time with us. We'd love to have you back again soon to share an even more positi
8/10 Bien
Martin
7 mars 2024
Martin
Séjour de 1 nuit en mars 2024
Réponse de Elizabeth Blaise le 28 mars 2024
Dear Martin,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations
10/10 Excellent
Ali, DENDERLEEUW
23 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ali
Séjour de 3 nuits en février 2024
Réponse de Front Desk at The Jewel Hotel le 24 févr. 2024
Thank you for staying with us, it was a pleasure having you!
8/10 Bien
dolores
Voyage en famille
9 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
dolores
Séjour de 5 nuits en décembre 2023
Réponse de Elizabeth Blaise le 12 janv. 2024
Dear Dolores,Thank you for completing our survey. We noticed low scores and were hoping you could tell us about your experience so that we may work on improving in those areas. Your feedback is greatly appreciated, and I look forward to hearing from you. Please feel free to contact me directly if there is anything I can assist you with.
8/10 Bien
Catherine Maryse
1 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Catherine Maryse
Séjour de 7 nuits en décembre 2023
Réponse de Elizabeth Blaise le 9 janv. 2024
Dear Catherine Maryse,Thank you, the kind review of your stay, with us.We look forward to seeing you again
8/10 Bien
Rodrigo
29 nov. 2023
Rodrigo
Séjour de 1 nuit en novembre 2023
Réponse de Elizabeth Blaise le 20 déc. 2023
Dear Rodrigo,Thank you for taking the time to share your experience The Jewel facing the Rockefeller it's fantastic you took advantage of our convenient location in the heart of the city. We truly value your feedback regarding our offered amenities and facilities.
10/10 Excellent
VICTOR JEAN
23 nov. 2023
VICTOR JEAN
Séjour de 7 nuits en novembre 2023
Réponse de Elizabeth Blaise le 16 déc. 2023
Dear Victor Jean,Thank you for your feedback of your stay and we look forward to welcoming you once again.
8/10 Bien
Olivier
Voyage en famille
26 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Olivier
Séjour de 4 nuits en août 2023
Réponse de Hotel Manager le 28 août 2023
Thank you and see you next time
8/10 Bien
Brigitte
Voyage en famille
8 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Brigitte
Séjour de 2 nuits en août 2023
Réponse de Elizabeth Blaise le 9 août 2023
Dear Brigitte,Thank you for your feedback regarding your recent stay with us.We look forward to welcoming you once again.
8/10 Bien
Amélie
11 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amélie
Séjour de 5 nuits en mai 2023
Réponse de Elizabeth Blaise le 12 mai 2023
Dear Amelie,Thank you for the great review of our hotel! We are glad that you enjoyed your stay with us. I will be sure to share your kind words with the team! It was our pleasure to have you stay with us, we look forward to welcoming you back again very soon. Wishing you all the best!
8/10 Bien
OLIVIER
5 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
OLIVIER
Séjour de 3 nuits en avril 2023
Réponse de Elizabeth Blaise le 6 mai 2023
Dear Olivier,Thank you for taking the time out of your busy day to leave us feedback on your stay.We look forward to welcoming you once again.
10/10 Excellent
Julie
27 avr. 2023
Julie
Séjour de 3 nuits en avril 2023
Réponse de Elizabeth Blaise le 28 avr. 2023
Dear Julie,Thank you for your review of your recent of the jewel hotel.We look forward to welcoming you once again.
10/10 Excellent
Julie
29 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Julie
Séjour de 4 nuits en mars 2023
Réponse de Elizabeth Blaise le 30 mars 2023
Dear Julie,Thank you so very much for your wonderful feedback on your recent stay at The Jewel Hotel. We were so happy to read you enjoyed our hotel and the features and many services we provide.We look forward to welcoming you back to the hotel very soon!
10/10 Excellent
Julien
11 févr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Julien
Séjour de 4 nuits en février 2023
Réponse de Elizabeth Blaise le 11 févr. 2023
Dear Julien,Thank you so much for sharing feedback about your experience.
4/10 Médiocre
Thomas
Voyage en famille avec de jeunes enfants
29 juil. 2022
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Thomas
Séjour de 2 nuits en juillet 2022
Réponse de Elizabeth le 3 août 2022
Dear Thomas
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months.
We will grateful if you give us another chance.
4/10 Médiocre
Jennifer
Voyage en groupe
7 juil. 2022
Les points forts : Propreté
Les points faibles : Équipements
Jennifer
Séjour de 1 nuit en juin 2022
Réponse de Elizabeth le 7 juil. 2022
Dear Jennifer,
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for not meeting expectation, we do have refrigerator upon request, .Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact me directly and it will be my pleasure to assist you.
8/10 Bien
Mélissa
Voyage en groupe
3 juin 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mélissa
Séjour de 1 nuit en mai 2022
Réponse de Elizabeth le 9 juin 2022
Dear Melissa.
Thank you for the kind review of our property we look forward to welcoming you once again.
Best
8/10 Bien
Janet
12 mai 2022
Janet
Séjour de 5 nuits en mai 2022
Réponse de Elizabeth le 25 mai 2022
Dear Janet,
Thank you for your kind review of our property we appreciated you taking the time to score your experience with us.
We look forward to welcoming you back once again.
10/10 Excellent
Agnes
Voyage en famille
3 mai 2022
Les points forts : Propreté, personnel et service, équipements
Agnes
Séjour de 5 nuits en avril 2022
Réponse de Elizabeth le 3 mai 2022
Dear Agnes,
Thank you for your sharing your feedback at The Jewel Hotel, There is nothing more important to us than to make our guest’s experience most pleasurable and welcoming during their travels. We'd love to have you back again soon to share an even more positive experience with you.
10/10 Excellent
Vincent
9 janv. 2022
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Emplacement numéro 1
Vincent
Séjour de 4 nuits en décembre 2021
Réponse de Elizabeth le 11 janv. 2022
Dear Vincent .
We are delighted to know you enjoyed your stay with us and made the most out our centrally located hotel.
yes due to the increase of positive cases and to be mindful of covid we are not cleaning the room on a daily service however if the guest need anything we promptly deliver to the room. we hope this situation comes to a end in the near future and we look forward to welcoming you again and we are back a full service.
8/10 Bien
Claire
Voyage en famille
30 déc. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Claire
Séjour de 2 nuits en décembre 2021
Réponse de Elizabeth le 24 janv. 2022
Dear Claire.
thank you for taking the time to leave us a feedback.
we really appreciated it helps us grow and improve our services the issue with the AC has been address by our maintenance manager.
we will look forward to welcoming you again.
10/10 Excellent
James, San Mateo
Voyage en couple
28 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
James
Séjour de 5 nuits en mars 2024
8/10 Bien
JULIANA
Voyage d’affaires
27 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
JULIANA
Séjour de 1 nuit en mars 2024
Réponse de Elizabeth Blaise le 28 mars 2024
Dear Juliana,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.
6/10 Satisfaisant
Zaria, Washington
Voyage en famille avec de jeunes enfants
27 mars 2024
Les points forts : Propreté, personnel et service, équipements
Zaria
Séjour de 1 nuit en mars 2024
Réponse de Elizabeth Blaise le 28 mars 2024
Dear Zaria,We understand the importance of a clean and well-maintained accommodation, and we sincerely regret that we fell short of your expectations in this regard. If there is anything specific you would like to share or discuss further.
8/10 Bien
Edward, Winchester
Voyage d’affaires
26 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Edward
Séjour de 2 nuits en mars 2024
Réponse de Elizabeth Blaise le 26 mars 2024
Dear Edward,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.
10/10 Excellent
Tanleidys
Voyage en famille, Voyage avec des animaux de compagnie, Voyage en couple
25 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tanleidys
Séjour de 3 nuits en mars 2024
Réponse de Elizabeth Blaise le 26 mars 2024
Dear Tanleidys,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.
10/10 Excellent
Silvia, Bedford
Voyage en groupe, Voyage en couple
25 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Silvia
Séjour de 3 nuits en mars 2024
Réponse de Elizabeth Blaise le 26 mars 2024
Dear Silvia,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.
10/10 Excellent
umberto, Laval
Voyage d’affaires
25 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
umberto
Séjour de 2 nuits en mars 2024
Réponse de Elizabeth Blaise le 26 mars 2024
Dear Umberto,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.
10/10 Excellent
Belinda
23 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Belinda
Réponse de Elizabeth Blaise le 25 mars 2024
Dear Belinda,Thank you once again for choosing the Jewel and we sincerely appreciate your recommendation. It would be our pleasure to welcome you back for another wonderful stay in the future. If there's anything specific you would like during your next visit, please don't hesitate to let us know.Best,
10/10 Excellent
Cristian
Voyage d’affaires
21 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cristian
Séjour de 3 nuits en mars 2024
Réponse de Elizabeth Blaise le 22 mars 2024
Dear Cristian,Thank you for the kind review of your stay. I am happy to hear that the location was convenient to maximize your traveling time.
10/10 Excellent
Patrick
Voyage en couple
20 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Patrick
Séjour de 2 nuits en janvier 2024
Réponse de Elizabeth Blaise le 20 mars 2024
Dear Patrick,Our team works tirelessly to provide warm and attentive service, and your kind words about the staff's friendliness and willingness to assist mean a lot to us. It's heartening to know that you found the accommodations well-appointed. We strive to create a comfortable and inviting atmosphere, and we are thrilled to learn that we succeeded in doing so during your stay.
10/10 Excellent
Kelly
Voyage en couple
18 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kelly
Séjour de 2 nuits en février 2024
Réponse de Elizabeth Blaise le 19 mars 2024
Dear Kelly,Thank you for the kind review of your hotel stay with us.We are pleased to hear that you enjoyed everything our location has to offer.we look forward to hosting you in the near future.Best,
10/10 Excellent
Denise
17 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Denise
Séjour de 1 nuit en mars 2024
Réponse de Elizabeth Blaise le 18 mars 2024
Dear Denise,Thank you for choosing the Jewel Hotel and your thoughtful review. We strive to create a memorable experience for each of our guests and we're so happy to hear that you enjoyed your time with us. We'd love to have you back again soon to share an even more positi
8/10 Bien
Leonardo
15 mars 2024
Les points forts : Propreté
Leonardo
Séjour de 1 nuit en mars 2024
Réponse de Elizabeth Blaise le 18 mars 2024
Dear Leonardo,Thank you for choosing the Jewel Hotel and your thoughtful review. We strive to create a memorable experience for each of our guests and we're so happy to hear that you enjoyed your time with us.
10/10 Excellent
Christian Joseph
14 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Christian Joseph
Séjour de 3 nuits en mars 2024
Réponse de Front Desk at The Jewel Hotel le 15 mars 2024
Thank you for staying with us, we appreciate your feedback. Have a great rest of your day, we look forward to seeing you again!
10/10 Excellent
Elan
Voyage en couple
14 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elan
Séjour de 1 nuit en mars 2024
Réponse de Elizabeth Blaise le 14 mars 2024
Dear Elan,Thank you for the review of your stay with us.
10/10 Excellent
Miguel
Voyage en famille
13 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Miguel
Séjour de 4 nuits en mars 2024
Réponse de Elizabeth Blaise le 14 mars 2024
Dear Miguel,Thank you for your kind review of your stay with us.We look forward to welcoming you once again.
10/10 Excellent
Shelley
Voyage en couple
13 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shelley
Séjour de 1 nuit en mars 2024
Réponse de Elizabeth Blaise le 14 mars 2024
Dear Shelley,Our team works tirelessly to provide warm and attentive service, and your kind words about the staff's friendliness and willingness to assist mean a lot to us. It's heartening to know that you found the accommodations well-appointed. We strive to create a comfortable and inviting atmosphere, and we are thrilled to learn that we succeeded in doing so during your stay.
10/10 Excellent
Anna
10 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anna
Séjour de 3 nuits en mars 2024
Réponse de Front Desk at The Jewel Hotel le 10 mars 2024
Thank you for your feedback, we look forward to see you again soon !
10/10 Excellent
Jennifer
9 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jennifer
Séjour de 3 nuits en décembre 2023
Réponse de Front Desk at The Jewel Hotel le 10 mars 2024
Thank you for your feedback, we look forward to see you again soon !
8/10 Bien
Salman
Voyage d’affaires
8 mars 2024
Les points forts : Personnel et service
Salman
Séjour de 1 nuit en mars 2024
Réponse de Elizabeth Blaise le 9 mars 2024
Dear Salman,thank you so much for the kind review of your stay,We are working on improving our services including slippers.we look forward to welcoming you once again.
8/10 Bien
amanda
Voyage en groupe
4 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
amanda
Séjour de 1 nuit en mars 2024
Réponse de Elizabeth Blaise le 4 mars 2024
Dear Amanda,We only have the second-floor lounge and even that space is not large enough for entertainment, that is indeed the downside of a small hotel boutique hotel.We are happy the rest of the hotel did fit your travel needs.
10/10 Excellent
Susan
Voyage en groupe
3 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Susan
Séjour de 2 nuits en mars 2024
Réponse de Elizabeth Blaise le 4 mars 2024
Dear Susan,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.
8/10 Bien
Aviva
3 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Aviva
Séjour de 1 nuit en février 2024
Réponse de Front Desk at the Jewel Hotel le 3 mars 2024
Thank you for staying with us, we hope to see you again soon!
10/10 Excellent
Patricia, Wirral
Voyage en famille
2 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Patricia
Séjour de 7 nuits en février 2024
Réponse de Front Desk at the Jewel Hotel le 3 mars 2024
Thank you for staying with us, we hope to see you again soon!
4/10 Médiocre
HYEJIN
1 mars 2024
Les points faibles : Propreté
HYEJIN
Séjour de 2 nuits en février 2024
Réponse de Elizabeth Blaise le 4 mars 2024
Dear Hyejin,Thank you for completing our survey. We noticed low scores and were hoping you could tell us about your experience so that we may work on improving in those areas. Your feedback is greatly appreciated and I look forward to hearing from you. Please feel free to contact me directly if there is anything I can assist you with.
10/10 Excellent
Hong-Cheol
Voyage d’affaires
29 févr. 2024
Hong-Cheol
Séjour de 3 nuits en février 2024
Réponse de Elizabeth Blaise le 1 mars 2024
Dear Hong -Cheol.thank you so much for your hotel rating,we are pleased to hear your overall experience was great and we look forward to hosting you once again.
10/10 Excellent
Carolyn
Voyage en couple
29 févr. 2024
Carolyn
Séjour de 1 nuit en février 2024
Réponse de Elizabeth Blaise le 1 mars 2024
Dear Carolyn,Thank you so much for your very kind words – we are all delighted that you enjoyed your visit so much. We do try hard to make our guests feel at home, and well taken care of. We hope to see you soon.
10/10 Excellent
Emma
Voyage en couple
28 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Emma
Réponse de Front Desk at The Jewel Hotel le 29 févr. 2024
Thank you for staying with us, we look forward to seeing you again!
10/10 Excellent
Cohava
Voyage d’affaires
27 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cohava
Séjour de 2 nuits en février 2024
Réponse de Elizabeth Blaise le 27 févr. 2024
Dear Cohava,Thank you for choosing the Jewel Hotel and your thoughtful review. We strive to create a memorable experience for each of our guests and we're so happy to hear that you enjoyed your time with us. We'd love to have you back again soon to share an even more positive experience with you.