Avis sur Hilton Garden Inn New York/Tribeca
Hilton Garden Inn New York/Tribeca
39 Avenue of the Americas, New York, NY
Avis
8,4
Très bien
8,6/10
Propreté
8,6/10
Personnel et service
7,8/10
Équipements
8,2/10
Infrastructures et conditions de l’hébergement
7,8/10
Écoresponsabilité
Avis
9 août 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 3 nuits en juillet 2023
Réponse de Area General Manager le 10 août 2023
Dear Guest, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, and our location within walking distance of many attractions and subway stations was perfect for you. But we are also grateful to learn from comments like yours. We regret any disappointment you experienced in the amenities and services we offer. We continually strive to improve our services and appreciate your feedback. We will share your remarks with the team for review and action. We hope to have another chance to welcome you on a future visit.At your Service, Elizabeth Pimentel-Johnson Area General Manager
8/10 Bien
Joseph
Voyage en famille avec de jeunes enfants
26 août 2022
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Joseph
Séjour de 2 nuits en août 2022
Réponse de General Manager le 30 août 2022
Dear Joseph, Thank you very much for your review! We are happy that our hotel and team were able to meet all of your needs. We highly appreciate your kind comments regarding our dedicated staff and fantastic location, and we hope to see you at Hilton Garden Inn New York/Tribeca in the near future.At your Service, Elizabeth Pimentel-Johnson Area General Manager
10/10 Excellent
cedric
Voyage en famille
21 août 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien
cedric
Séjour de 5 nuits en août 2022
Réponse de Area General Manager le 22 août 2022
Dear Cedric, We are delighted to read the review of your stay at Hilton Garden Inn New York/Tribeca. We strive to provide each guest with a memorable experience combined with outstanding hospitality, and we are pleased to hear how much you loved our spacious accommodations and great location! It was our pleasure hosting you, and we hope to see you again whenever you return to New York.At your Service, Elizabeth Pimentel-Johnson Area General Manager
6/10 Satisfaisant
Valérie
Voyage en famille
12 août 2022
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Valérie
Séjour de 4 nuits en août 2022
Réponse de Area General Manager le 13 août 2022
Dear Valérie, thank you for being r guest and for the feedback. While you were pleased with our ideal location, we are sorry for the cleanliness issues you faced while you were here. We have taken note of your concerns and have shared them with our team to ensure a much better guest experience. We appreciate your patience and hope to see you again for a well-poised experience.
At your Service,
Elizabeth Pimentel-Johnson,
Area General Manager
10/10 Excellent
Corentin
Voyage en famille
8 août 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Corentin
Séjour de 4 nuits en juillet 2022
Réponse de Area General Manager le 9 août 2022
Corentin, thank you very much for your review! We are happy that our hotel and team were able to meet all of your needs. We highly appreciate your kind comments regarding our dedicated staff and fantastic location, and we hope to see you at Hilton Garden Inn New York/Tribeca in the near future.
At your Service,
Elizabeth Pimentel-Johnson
Area General Manager
8/10 Bien
Franck
Voyage en famille
14 juil. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Franck
Séjour de 8 nuits en juillet 2022
Réponse de Area General Manager le 15 juil. 2022
Franck, thank you for sharing the wonderful rating about your experience at Hilton Garden Inn New York/Tribeca. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.
At your Service,
Elizabeth Pimentel-Johnson,
Area General Manager
8/10 Bien
GENEVIEVE
Voyage en famille
4 juin 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
GENEVIEVE
Séjour de 6 nuits en mai 2022
Réponse de Area General Manager le 11 juin 2022
Genevieve, thank you very much for your review! We are happy that our hotel and team were able to meet all of your needs. We highly appreciate your kind comments regarding our dedicated staff and fantastic location, and we hope to see you at Hilton Garden Inn New York/Tribeca in the near future.
At your Service,
Elizabeth Pimentel-Johnson
Area General Manager
10/10 Excellent
Voyageur vérifié
Voyage en famille
29 déc. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Satisfait
Voyageur vérifié
Séjour de 9 nuits en décembre 2021
Réponse de Kiarely Soto le 17 janv. 2022
Merci beaucoup pour votre avis ! Au plaisir de vous accueillir chaque fois que vous visiterez la ville. Merci
6/10 Satisfaisant
Bruno
Voyage en famille
25 déc. 2021
Les points forts : Propreté
Bruno
Séjour de 4 nuits en décembre 2021
10/10 Excellent
Philippe
Voyage en famille
3 déc. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent séjour
Philippe
Séjour de 11 nuits en novembre 2021
Réponse de Bobbie le 19 janv. 2022
Thank you for choosing Hilton Garden Inn Tribeca.
8/10 Bien
Marie
20 oct. 2021
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Bon emplacement
Marie
Séjour de 2 nuits en octobre 2021
8/10 Bien
Voyageur vérifié
Voyage en couple
12 juil. 2021
Les points forts : Personnel et service
Voyageur vérifié
Séjour de 2 nuits en juillet 2021
10/10 Excellent
Francois
Voyage d’affaires
14 mars 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Francois
Séjour de 3 nuits en mars 2020
Réponse de Alana F le 27 mars 2020
Thank you for your comments. We hope to see you in the near future. Take Care!
10/10 Excellent
Voyageur vérifié
Voyage en famille
11 mars 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 5 nuits en mars 2020
Réponse de Alana F le 27 mars 2020
Thank you for your comments. We hope to see you in the near future. Take Care!
10/10 Excellent
Voyageur vérifié
27 déc. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 6 nuits en décembre 2019
8/10 Bien
Sophie
Voyage en famille
27 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super emplacement!
Sophie
Séjour de 6 nuits en novembre 2019
4/10 Médiocre
FRANCOISE
Voyage en famille
15 oct. 2019
Les points forts : Propreté
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Pas correct...attention aux offres
FRANCOISE
Séjour de 4 nuits en octobre 2019
10/10 Excellent
Voyageur vérifié
12 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon hôtel !
Voyageur vérifié
Séjour de 7 nuits en août 2019
8/10 Bien
Voyageur vérifié
7 août 2019
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en août 2019
10/10 Excellent
Voyageur vérifié
Voyage en famille
29 juil. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 4 nuits en juin 2019
4/10 Médiocre
Benjamin
23 avr. 2024
Benjamin
Séjour de 2 nuits en avril 2024
Réponse de Joel le 24 avr. 2024
Thank you for your feedback! Yes, unfortunately our hotel does not take cash as well as many hotels in NYC. We apologize for the inconvenience however, please note that on your reservation details prior it states that a debit/credit card is needed for check in. We hope that this does not discourage you in the future and hope to see you again. Have a great day!
10/10 Excellent
Mahleak
19 avr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Mahleak
Séjour de 1 nuit en février 2024
Réponse de Leadership Team le 19 avr. 2024
Dear Mahleak, We appreciate the wonderful review. Thank you for taking time to share your experience. Our entire team is invested in providing you with a memorable stay and your positive comments motivate us to keep up the hard work. We hope Hilton Garden Inn New York/Tribeca is your first choice the next time you visit this part of NYC, and we wish you all the best with your travels.Best Regards,Leadership Team
10/10 Excellent
Meredith
19 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Meredith
Séjour de 1 nuit en avril 2024
Réponse de Leadership Team le 19 avr. 2024
Dear Meredith, We are delighted to learn how much you could take advantage of our location, which is within walking distance of many restaurants. We are happy that we could provide you with a comfortable stay and great city views. Thank you for sharing that you will be returning in the future. It will be our pleasure to host you again at Hilton Garden Inn New York/Tribeca. Best Regards,Leadership Team
10/10 Excellent
Michelle
Voyage en famille
18 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michelle
Séjour de 3 nuits en avril 2024
Réponse de Joel le 23 avr. 2024
Thank you so much for your feedback! We are thrilled that you enjoyed our location and our hotel! We look forwards to seeing you in the near future again!
6/10 Satisfaisant
Craig
18 avr. 2024
Les points forts : Personnel et service
Craig
Séjour de 3 nuits en avril 2024
Réponse de Leadership Team le 20 avr. 2024
Dear Craig, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Best Regards,Leadership Team
8/10 Bien
David
16 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
David
Séjour de 3 nuits en avril 2024
Réponse de Joel le 17 avr. 2024
Thank you for your feedback! We look forward towards your future stays with us!
8/10 Bien
Samuel
Voyage en famille avec de jeunes enfants
16 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Samuel
Séjour de 3 nuits en avril 2024
Réponse de Joel le 16 avr. 2024
Thank you for your feedback! We really appreciate your your comments. We look forward towards seeing you again in the near future!
10/10 Excellent
Gerald, manchester
Voyage en famille
16 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gerald
Séjour de 2 nuits en avril 2024
Réponse de Joel le 16 avr. 2024
Thank you for your feedback! We really appreciate your your comments. We look forward towards seeing you again in the near future!
10/10 Excellent
Jennifer
15 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jennifer
Séjour de 5 nuits en avril 2024
Réponse de Leadership Team le 16 avr. 2024
Dear Jennifer, Thank you for the kind review of the Hilton Garden Inn New York/Tribeca. We are pleased everything went great for you during your visit and that our wonderful location made it even better. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to be your first choice every time you visit the city.Best Regards,Leadership Team
6/10 Satisfaisant
David
Voyage en famille
9 avr. 2024
Les points forts : Personnel et service
David
Séjour de 4 nuits en mars 2024
Réponse de Leadership Team le 9 avr. 2024
Dear David, Thank you for taking the time to post your review. We are happy your overall experience was a pleasant one. However, we would like to extend our apologies for the longer wait times you experienced for our elevator. Only having one elevator can cause delays, especially during peak times of the day, and we are very grateful for your patience. It was a pleasure hosting your visit, and we hope to see you again soon.Best Regards,Leadership Team
10/10 Excellent
Thomas Julian Long,
8 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Thomas Julian Long,
Séjour de 2 nuits en avril 2024
Réponse de Leadership Team le 9 avr. 2024
Dear Thomas Julian Long, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Hilton Garden Inn New York/Tribeca.Best Regards,Leadership Team
6/10 Satisfaisant
Vikramsingh
Voyage en famille avec de jeunes enfants, Voyage en famille
7 avr. 2024
Vikramsingh
Séjour de 1 nuit en avril 2024
Réponse de Leadership Team le 8 avr. 2024
Dear Vikramsingh, We sincerely apologize for the inconvenience you experienced during your recent visit to our hotel. We strive to offer a secure and convenient parking area for our guests, and it's regrettable to learn this was not your experience. Further, we apologize for any discomfort caused by the surrounding environment. Please know that we work closely with the local law enforcement authorities to ensure the safety and security of all our guests, and our team is committed to delivering comfortable accommodations. We will review these concerns internally to enhance our guest experience and prevent such matters from impacting future guests. We hope for the opportunity to welcome you back and regain your trust in our hotel in the future.Best Regards, Leadership Team
6/10 Satisfaisant
Shreyas, Simi Valley
7 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Shreyas
Séjour de 2 nuits en avril 2024
Réponse de Leadership Team le 11 avr. 2024
Dear Shreyas, Thank you for sharing your rating regarding your recent visit. We regret any issues which left you with a less-than-perfect impression of our hotel. Please accept our apologies if you experienced any inconvenience. We encourage you to try us again, as we are confident you will enjoy the excellent hospitality we are known for providing.Best Regards,Leadership Team
10/10 Excellent
Kathleen
Voyage en famille avec de jeunes enfants
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kathleen
Séjour de 2 nuits en avril 2024
Réponse de Leadership Team le 7 avr. 2024
Dear Kathleen, We are glad that everything went well during your stay and that our location was convenient for your plan. Thank you for choosing Hilton Garden Inn New York/Tribeca and claiming us a great hotel. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Best Regards, Leadership Team
10/10 Excellent
Michael
Voyage en famille
4 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 3 nuits en mars 2024
Réponse de Leadership Team le 5 avr. 2024
Dear Michael, Thank you for reviewing your recent Hilton Garden Inn New York/Tribeca stay! We are delighted we could accommodate you and your family during your time in the city and that we left you with such a wonderful impression. It was a pleasure to see you found our hotel at a reasonable price, and our location was easy to access to several city attractions, including NYU, Empire State, and the city's west side. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Best Regards,Leadership Team
10/10 Excellent
Zehua
Voyage en couple
3 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Zehua
Séjour de 4 nuits en mars 2024
Réponse de Leadership Team le 4 avr. 2024
Dear Zehua, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay. We strive to ensure all our guests are delighted at the Hilton Garden Inn Tribeca. Therefore, seeing you find our hotel safe, clean, and spacious was a pleasure. We look forward to seeing you again when you are in the NYC Tribeca area.Best Regards,Leadership Team
10/10 Excellent
Clara
Voyage en famille
2 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clara
Séjour de 1 nuit en mars 2024
Réponse de Leadership Team le 3 avr. 2024
Dear Clara, Thank you for taking the time to share about your recent stay at our hotel. Here at the Hilton Garden Inn Tribeca, we thrive on ensuring all our guests are extremely satisfied. Therefore, we are delighted to read that you enjoyed your stay so much and that our staff and restaurant made your stay memorable. We look forward to seeing you again when you are in the NYC Tribeca area!Best Regards,Leadership Team
10/10 Excellent
Randi
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Randi
Séjour de 4 nuits en mars 2024
Réponse de Leadership Team le 2 avr. 2024
Dear Randi, We're genuinely thrilled to learn that you've had wonderful experiences during your stays at Hilton Garden Inn New York/Tribeca! Our team is dedicated to providing exceptional service and ensuring your comfort throughout your visit. Your loyalty means the world to us, and we look forward to welcoming you back for another seamless experience soon!Best Regards, Leadership Team
10/10 Excellent
James
Voyage en famille
30 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
James
Séjour de 3 nuits en janvier 2024
Réponse de Leadership Team le 1 avr. 2024
Dear James, We appreciate your loyalty to our brand and thank you for making us your preferred choice. You are part of our family now, and we are pleased to know that our team members always make you feel at home. Being so close to subway lines is a beautiful asset, and we are glad this enhanced your visit. We hope you will stay with us again at Hilton Garden Inn New York/Tribeca.Best Regards,Leadership Team
8/10 Bien
Ramy
30 mars 2024
Les points forts : Personnel et service
Ramy
Séjour de 1 nuit en mars 2024
Réponse de Leadership Team le 30 mars 2024
Dear Ramy, Thank you for sharing your review. We are pleased we could provide you with an overall pleasant stay. However, we apologize for the temporary inconvenience with our elevators and ice machine. Your comfort is our priority, and we will address these issues with the maintenance team. We are grateful for your patience, and we hope you will stay with us again for the revitalizing experience you deserve.Best Regards,Leadership Team
8/10 Bien
Kathleen
Voyage en famille, Voyage en couple
29 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kathleen
Séjour de 1 nuit en mars 2024
Réponse de Leadership Team le 30 mars 2024
Dear Kathleen, We appreciate you choosing us and for taking the time to leave your feedback. We are devoted to giving each guest a great experience, so thank you for the kind review of our friendly and helpful associates. However, we are sorry to hear about your experience with the elevators. We also appreciate your feedback about our breakfast options. It was our pleasure accommodating you, and we look forward to welcoming you back to the Hilton Garden Inn New York/Tribeca!Best Regards,Leadership Team
10/10 Excellent
Brian
Voyage en famille
27 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brian
Séjour de 2 nuits en mars 2024
Réponse de Leadership Team le 28 mars 2024
Dear Brian, Thank you for choosing Hilton Garden Inn New York/Tribeca for your recent stay and for sharing your experience with fellow travelers. We are pleased that you loved our fantastic location and that our devoted associates took excellent care of you. However, we are sorry for any inconvenience the parking fee may have caused. We hope to accommodate you again soon.Best Regards,Leadership Team
6/10 Satisfaisant
Mark
26 mars 2024
Mark
Séjour de 3 nuits en décembre 2023
Réponse de Leadership Team le 15 avr. 2024
Dear Mark, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Best Regards,Leadership Team
10/10 Excellent
Pria
25 mars 2024
Pria
Séjour de 1 nuit en mars 2024
Réponse de Leadership Team le 15 avr. 2024
Dear Pria, On behalf of our team at the Hilton Garden Inn New York/Tribeca, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we continue to be your hotel of choice whenever you return to the city.Best Regards,Leadership Team
10/10 Excellent
Robyn
24 mars 2024
Robyn
Séjour de 1 nuit en mars 2024
Réponse de Leadership Team le 13 avr. 2024
Dear Robyn, On behalf of our Hilton Garden Inn New York/Tribeca team, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations and outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope to remain your hotel of choice whenever you return to the city.Best Regards,Leadership Team
10/10 Excellent
Masoud
23 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Masoud
Séjour de 1 nuit en mars 2024
Réponse de Leadership Team le 24 mars 2024
Dear Masoud, What a pleasure to read your kind remarks regarding our devoted team and how perfect our location was for your visit to New York! We want every guest to have a memorable stay, and we will enjoy passing along your compliments to everyone. Thank you for choosing Hilton Garden Inn New York/Tribeca; we hope to see you again soon!Best Regards,Leadership Team
10/10 Excellent
Gerald, manchester
Voyage en famille
22 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gerald
Séjour de 1 nuit en mars 2024
Réponse de GM le 22 mars 2024
Thank you so much for your feedback! We are thrilled that you enjoyed your stay with us! We hope to see you in the near future!
10/10 Excellent
Hope Claire Astete
13 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hope Claire Astete
Séjour de 3 nuits en mars 2024
Réponse de Leadership Team le 14 mars 2024
Dear Hope, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. We were happy to host you at the Hilton Garden Inn New York/Tribeca. We hope to see you again soon.Best Regards,Leadership Team
10/10 Excellent
Michael
Voyage d’affaires
8 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en mars 2024
Réponse de Area General Manager le 9 mars 2024
Dear Michael, We are grateful for reviewing your stay at Hilton Garden Inn New York/Tribeca. We are glad you enjoyed our smooth services and appreciated the restaurant. We are delighted you included us in your travel plans and hope to welcome you back on a future visit.At your Service,Elizabeth Pimentel-JohnsonArea General Manager
10/10 Excellent
Montreal
8 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Montreal
Séjour de 1 nuit en mars 2024
Réponse de Area General Manager le 9 mars 2024
Dear Montreal, We appreciate you leaving your generous rating regarding your recent visit to Hilton Garden Inn New York/Tribeca. Your feedback is essential to us. It is a pleasure to know you enjoyed all we offer. We appreciate your patronage and hope that we will host you again in the future. At your Service,Elizabeth Pimentel-JohnsonArea General Manager