Avis sur Microtel Inn & Suites by Wyndham New Braunfels
Microtel Inn & Suites by Wyndham New Braunfels
1175 N Business Ih 35, New Braunfels, TX
Avis
7,0
Bien
7,0/10
Propreté
7,6/10
Personnel et service
6,8/10
Équipements
6,8/10
Infrastructures et conditions de l’hébergement
7,0/10
Écoresponsabilité
Avis
Voyage en famille
9 avr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de M le 12 avr. 2024
Dear Jo,We are sorry that you had a substandard experience at our hotel. We realize that neither our property nor our surroundings were close to your expectations. We assure you that we will investigate our facilities and service, take the necessary measures, and make the right changes to prioritize our guests' satisfaction and comfort. We kindly request you give us another chance to compensate for our shortcomings and deliver an excellent guest experience.Sincerely,Management Team
6/10 Satisfaisant
Alberto
7 avr. 2024
Les points forts : Propreté
Alberto
Séjour de 3 nuits en mars 2024
Réponse de M le 12 avr. 2024
Dear Alberto,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope you choose us again. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team
2/10 Horrible
Liz
Voyage en famille
5 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Liz
Séjour de 2 nuits en mars 2024
Réponse de M le 12 avr. 2024
Dear Liz,Thank you for your review. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we sincerely apologize for not exceeding your expectations. Thank you for your business and we look forward to seeing you soon.Sincerely,Management Team
6/10 Satisfaisant
Edward
4 avr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Edward
Séjour de 1 nuit en mars 2024
Réponse de M le 5 avr. 2024
Dear Edward,Thank you for your review. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we sincerely apologize for not exceeding your expectations. Thank you for your business and we look forward to seeing you soon.Sincerely,Management Team
4/10 Médiocre
Sally
Voyage en couple
3 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sally
Séjour de 1 nuit en avril 2024
Réponse de M le 5 avr. 2024
Dear Sally,Thank you for your review. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we sincerely apologize for not exceeding your expectations. Thank you for your business and we look forward to seeing you soon.Sincerely,Management Team
6/10 Satisfaisant
ORVA ROLDAN
Voyage en famille avec de jeunes enfants
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements
ORVA ROLDAN
Séjour de 1 nuit en mars 2024
Réponse de M le 5 avr. 2024
Dear Orva,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope you choose us again. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team
8/10 Bien
Ruby
24 mars 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Ruby
Séjour de 1 nuit en mars 2024
Réponse de M le 29 mars 2024
Dear Ruby,Thank you for your heart-warming review of your recent stay with us. We are glad that you had a top-shelf stay and appreciated our staff service. Our staff is equally pleased to learn of your high praise. We hope to enhance this experience even further in the future and we are indeed looking forward to your next visit. See you soon!Best regards,Management Team
8/10 Bien
Linda
12 mars 2024
Linda
Séjour de 2 nuits en mars 2024
Réponse de M le 5 avr. 2024
Dear Linda,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope you choose us again. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team
8/10 Bien
michael, Kearney
11 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
michael
Séjour de 1 nuit en mars 2024
Réponse de M le 15 mars 2024
Dear Michael,Thank you so much for our generous ratings. We are happy to see that your recent stay at our property was up to the mark and we take pride in catering to the requirements of valued guests like you. We are glad to have exceeded your expectations with our comfortable accommodations, and breakfast offerings. Thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best regards,Management Team
8/10 Bien
JAIME
Voyage en famille, Voyage d’affaires
27 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
JAIME
Séjour de 3 nuits en novembre 2023
Réponse de M le 29 févr. 2024
Dear Jamie,Your feedback is very valuable to us and we appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best regards,Management Team
10/10 Excellent
Sasha
Voyage en famille avec de jeunes enfants
26 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sasha
Séjour de 3 nuits en février 2024
Réponse de M le 29 févr. 2024
Dear Sasha,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best regards,Management Team
10/10 Excellent
yazmin
Voyage en couple
26 févr. 2024
yazmin
Séjour de 2 nuits en février 2024
Réponse de M le 29 févr. 2024
Dear Yazmin,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best regards,Management Team
10/10 Excellent
Shawna
Voyage en famille
20 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shawna
Séjour de 3 nuits en février 2024
Réponse de M le 21 févr. 2024
Dear Shawna,Your feedback is very valuable to us and we appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us. We assure you that we are indeed taking gradual steps to upgrade our property and enhance our quality of services. It is a great pleasure to host a valuable guest like you. We want to thank you for your business and we look forward to seeing you soon.Best regards, The Management Team
8/10 Bien
Lisa R
20 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lisa R
Séjour de 3 nuits en février 2024
Réponse de M le 21 févr. 2024
Dear Lisa,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you could leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We value feedback from guests as they help us improve our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely, The Management Team
10/10 Excellent
Evangeline
Voyage en couple
19 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Evangeline
Séjour de 1 nuit en février 2024
Réponse de M le 21 févr. 2024
Dear Evangeline,It warms our hearts to see that your recent stay with us was delightful. Our entire staff, thank you for your generous rating and such lovely feedback. We are thrilled to know that you loved our friendly services, convenient locations, and comfortable accommodations. We will keep up the high hospitality standards and make your future stays even more pleasant. It is a great pleasure to host a valuable guest like you. We want to thank you for your business and we look forward to seeing you soon.Best regards, The Management Team
4/10 Médiocre
Stephen
Voyage en famille
18 févr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Stephen
Séjour de 1 nuit en février 2024
Réponse de M le 21 févr. 2024
Dear Stephen,Thank you for taking the time to share your review with us. We are beyond disheartened to know that your recent stay with us was not up to the mark and we failed to exceed your expectations. Please accept our sincere apologies. Regarding your concerns, we will certainly look into the issue and do the needful. We sincerely ask for another chance in the future, and we will see to it that we deliver a flawless experience.Sincerely, The Management Team
10/10 Excellent
Kenneth
Voyage en famille
13 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kenneth
Séjour de 1 nuit en février 2024
Réponse de M le 14 févr. 2024
Dear Kenneth,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best Regards,Management Team
10/10 Excellent
Josue
13 févr. 2024
Les points forts : Personnel et service
Josue
Séjour de 1 nuit en février 2024
Réponse de M le 14 févr. 2024
Dear Josue,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best Regards,Management Team
10/10 Excellent
Veronica
7 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Veronica
Séjour de 1 nuit en février 2024
Réponse de M le 9 févr. 2024
Dear Veronica,Your feedback is very valuable to us and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team
8/10 Bien
lori
7 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
lori
Séjour de 1 nuit en février 2024
Réponse de M le 9 févr. 2024
Dear Lori,Your feedback is very valuable to us and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team
10/10 Excellent
Robert
5 févr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Robert
Séjour de 1 nuit en février 2024
Réponse de M le 9 févr. 2024
Dear Robert,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team
10/10 Excellent
Jim
4 févr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Jim
Séjour de 2 nuits en février 2024
Réponse de M le 9 févr. 2024
Dear Jim,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team
10/10 Excellent
Veronica
Voyage en famille
1 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Veronica
Séjour de 1 nuit en janvier 2024
Réponse de M le 9 févr. 2024
Dear Veronica,Your feedback is very valuable to us and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team
2/10 Horrible
Mario
28 janv. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mario
Séjour de 5 nuits en décembre 2023
Réponse de M le 2 févr. 2024
Dear Mario,Thank you for taking the time to share your review with us. When we read of your dissatisfaction with the hygiene of our property, we were sorry. In order to guarantee that the hotel maintains its quality and that no other guests have a similar experience, we have immediately shared your concerns with our cleaning team. Give us a chance to prove to you that what you're experiencing is unusual. Despite the fact that we work hard to uphold the highest standards of cleanliness, we really hope you will forgive us for this incident and allow us another chance to serve you better in the future.Sincerely,Management Team
10/10 Excellent
Juan
27 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Juan
Séjour de 1 nuit en janvier 2024
Réponse de M le 2 févr. 2024
Dear Juan,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team
8/10 Bien
Rodney
Voyage en famille
10 janv. 2024
Les points forts : Propreté, personnel et service, équipements
Rodney
Séjour de 6 nuits en janvier 2024
Réponse de M le 11 janv. 2024
Dear Rodney,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team
10/10 Excellent
Charles
Voyage en famille
8 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Charles
Séjour de 1 nuit en janvier 2024
Réponse de M le 11 janv. 2024
Dear Charles,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team
10/10 Excellent
RITA
Voyage en famille avec de jeunes enfants
7 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
RITA
Séjour de 1 nuit en janvier 2024
Réponse de M le 11 janv. 2024
Dear Rita,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best Regards,Management Team
10/10 Excellent
Aryan
Voyage en couple
7 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Aryan
Séjour de 1 nuit en janvier 2024
Réponse de M le 11 janv. 2024
Dear Aryan,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best Regards,Management Team
10/10 Excellent
HARRY
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe, Voyage en couple
7 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
HARRY
Séjour de 1 nuit en janvier 2024
Réponse de M le 11 janv. 2024
Dear Harry,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best Regards,Management Team
10/10 Excellent
Stanford
6 janv. 2024
Les points forts : Équipements
Stanford
Séjour de 1 nuit en janvier 2024
Réponse de M le 11 janv. 2024
Dear Stanford,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team
2/10 Horrible
Alma
4 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alma
Séjour de 1 nuit en décembre 2023
Réponse de M le 11 janv. 2024
Dear Alma,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team
4/10 Médiocre
Victor Hugo, Monterrey
31 déc. 2023
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Victor Hugo
Séjour de 1 nuit en décembre 2023
Réponse de M le 6 janv. 2024
Dear Victor Hugo,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team
10/10 Excellent
Rueben
25 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rueben
Séjour de 1 nuit en décembre 2023
Réponse de M le 27 déc. 2023
Dear Rueben,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team
8/10 Bien
Voyageur vérifié
Voyage en famille
15 déc. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Voyageur vérifié
Séjour de 5 nuits en décembre 2023
Réponse de M le 22 déc. 2023
Dear Guest,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team
8/10 Bien
Marcos
15 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Marcos
Séjour de 1 nuit en décembre 2023
Réponse de M le 22 déc. 2023
Dear Marcos,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team
6/10 Satisfaisant
George
Voyage en famille avec de jeunes enfants, Voyage en famille
8 déc. 2023
Les points forts : Propreté, personnel et service, équipements
George
Réponse de M le 9 févr. 2024
Dear george,Thank you for your feedback, we really appreciate it. We are pleased to see your modest ratings and are glad your recent stay with us was satisfactory. In our quest to aim for excellence in hospitality standards, we are taking constant steps to upgrade our property and enhance our hotel room amenities. We regret the inconvenience you faced, and we will see to it that all necessary changes are implemented at the earliest. Having said that, we hope you will give us the opportunity to host you even better in your future stays. Thank you for your business, and we look forward to seeing you soon.Sincerely,Management Team
10/10 Excellent
ANDY
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe, Voyage d’affaires, Voyage en couple
6 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ANDY
Séjour de 1 nuit en décembre 2023
Réponse de M le 8 déc. 2023
Dear Andy,Your feedback is very valuable to us, and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team
10/10 Excellent
DEVIL
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe, Voyage d’affaires, Voyage en couple
6 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
DEVIL
Séjour de 1 nuit en décembre 2023
Réponse de M le 8 déc. 2023
Dear Devil,Your feedback is very valuable to us, and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team
10/10 Excellent
DHARMENDRABHAI
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe, Voyage d’affaires, Voyage en couple
6 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
DHARMENDRABHAI
Séjour de 1 nuit en décembre 2023
Réponse de M le 8 déc. 2023
Dear Dharmendrabhai,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team
10/10 Excellent
Aryan
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe, Voyage en couple
6 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Aryan
Séjour de 1 nuit en décembre 2023
Réponse de M le 8 déc. 2023
Dear Aryan,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team
4/10 Médiocre
Anna
4 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Anna
Séjour de 1 nuit en décembre 2023
Réponse de M le 8 déc. 2023
Dear Anna,We're sincerely sorry your experience didn't match our online representation. We understand your frustration and value your honest feedback. We're taking immediate steps to update photos and address your concerns about cleanliness and property updates.Sincerely,Management Team
2/10 Horrible
Daniel
3 déc. 2023
Daniel
Séjour de 2 nuits en novembre 2023
Réponse de M le 7 déc. 2023
Dear Daniel,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team
8/10 Bien
Herbert
28 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Herbert
Séjour de 1 nuit en novembre 2023
Réponse de M le 1 déc. 2023
Dear Herbert,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team
6/10 Satisfaisant
Miles
26 nov. 2023
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Miles
Séjour de 3 nuits en novembre 2023
Réponse de M le 1 déc. 2023
Dear Miles,Thank you for your feedback, we really appreciate it. We are pleased to see your modest ratings and are glad your recent stay with us was satisfactory. In our quest to aim for excellence in hospitality standards, we are taking constant steps to upgrade our property and enhance our hotel room amenities. We regret the inconvenience you faced, and we will see to it that all necessary changes are implemented at the earliest. Having said that, we hope you will give us the opportunity to host you even better in your future stays. Thank you for your business, and we look forward to seeing you soon.Sincerely,Management Team
2/10 Horrible
Orlando
Voyage en famille avec de jeunes enfants
24 nov. 2023
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Orlando
Séjour de 2 nuits en novembre 2023
Réponse de M le 1 déc. 2023
Dear Orlando,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. Everyone deeply regrets the inconvenience you faced, and we can only assure you that all necessary course corrections will be made at the earliest. This is not the kind of hospitality standard we have set for ourselves, and in our quest to improve our quality services, we are indeed taking gradual steps in upgrading our property and enhancing our hotel room services. Having said that, we would hate to lose a valued guest like you, and if given another chance, we will go above and beyond to make sure your future stays are completely up to the mark. We really look forward to hosting you better.Sincerely,Management Team
8/10 Bien
Laurie
Voyage en famille
20 nov. 2023
Les points forts : Personnel et service et confort de la chambre
3 night stay
Laurie
Séjour de 3 nuits en novembre 2023
Réponse de M le 23 nov. 2023
Dear Laurie,Thank you for taking the time to share your feedback with us. We appreciate your honest review and are glad to hear that you found our accommodations comfortable and affordable. We apologize for the shortcomings in our breakfast options and the cleanliness of your room. We are committed to providing a clean and comfortable stay for all our guests and will take your feedback to improve our services.Best Regards,Management Team
10/10 Excellent
Veronica
13 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Veronica
Séjour de 1 nuit en novembre 2023
Réponse de M le 17 nov. 2023
Dear Veronica,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team
10/10 Excellent
Bindiya
4 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bindiya
Séjour de 1 nuit en octobre 2023
Réponse de M le 9 nov. 2023
Dear Bindiya,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team
4/10 Médiocre
Vixay
Voyage en famille
23 oct. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Vixay
Séjour de 1 nuit en octobre 2023
Réponse de M le 26 oct. 2023
Dear Vixay,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team