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Avis sur Microtel Inn & Suites by Wyndham New Braunfels

2 out of 5
Microtel Inn & Suites by Wyndham New Braunfels
1175 N Business Ih 35, New Braunfels, TX

Avis

7,0

Bien

Note des voyageurs de 10 (Excellent), d’après 301 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 265 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 180 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 126 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 128 avis sur 1000." "

7,0/10

Propreté

7,6/10

Personnel et service

6,8/10

Équipements

6,8/10

Infrastructures et conditions de l’hébergement

7,0/10

Écoresponsabilité

Avis

4/10 Médiocre

Jo

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
pool was dirty, and stated on site has a hot tub/spa... it didn't. breakfast wasn't ready nor pleasant
Séjour de 1 nuit en février 2024
Réponse de M le 12 avr. 2024
Dear Jo,We are sorry that you had a substandard experience at our hotel. We realize that neither our property nor our surroundings were close to your expectations. We assure you that we will investigate our facilities and service, take the necessary measures, and make the right changes to prioritize our guests' satisfaction and comfort. We kindly request you give us another chance to compensate for our shortcomings and deliver an excellent guest experience.Sincerely,Management Team

6/10 Satisfaisant

Alberto

Les points forts : Propreté
Séjour de 3 nuits en mars 2024
Réponse de M le 12 avr. 2024
Dear Alberto,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope you choose us again. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team

2/10 Horrible

Liz

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I had to leave i felt very uncomfortable.
Séjour de 2 nuits en mars 2024
Réponse de M le 12 avr. 2024
Dear Liz,Thank you for your review. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we sincerely apologize for not exceeding your expectations. Thank you for your business and we look forward to seeing you soon.Sincerely,Management Team

6/10 Satisfaisant

Edward

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
A little dirty
Séjour de 1 nuit en mars 2024
Réponse de M le 5 avr. 2024
Dear Edward,Thank you for your review. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we sincerely apologize for not exceeding your expectations. Thank you for your business and we look forward to seeing you soon.Sincerely,Management Team

4/10 Médiocre

Sally

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A lot to be desired!
Séjour de 1 nuit en avril 2024
Réponse de M le 5 avr. 2024
Dear Sally,Thank you for your review. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we sincerely apologize for not exceeding your expectations. Thank you for your business and we look forward to seeing you soon.Sincerely,Management Team

6/10 Satisfaisant

ORVA ROLDAN

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements
Todo bien, solo un poco pequeña la habitación.
Séjour de 1 nuit en mars 2024
Réponse de M le 5 avr. 2024
Dear Orva,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope you choose us again. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team

8/10 Bien

Ruby

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Nice friendly staff
Séjour de 1 nuit en mars 2024
Réponse de M le 29 mars 2024
Dear Ruby,Thank you for your heart-warming review of your recent stay with us. We are glad that you had a top-shelf stay and appreciated our staff service. Our staff is equally pleased to learn of your high praise. We hope to enhance this experience even further in the future and we are indeed looking forward to your next visit. See you soon!Best regards,Management Team

8/10 Bien

Linda

Séjour de 2 nuits en mars 2024
Réponse de M le 5 avr. 2024
Dear Linda,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope you choose us again. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team

8/10 Bien

michael, Kearney

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our King bed was so comfortable. Very good continental breakfast. For the price it was more than we expected
Séjour de 1 nuit en mars 2024
Réponse de M le 15 mars 2024
Dear Michael,Thank you so much for our generous ratings. We are happy to see that your recent stay at our property was up to the mark and we take pride in catering to the requirements of valued guests like you. We are glad to have exceeded your expectations with our comfortable accommodations, and breakfast offerings. Thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best regards,Management Team

8/10 Bien

JAIME

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Para descansar bien
Séjour de 3 nuits en novembre 2023
Réponse de M le 29 févr. 2024
Dear Jamie,Your feedback is very valuable to us and we appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best regards,Management Team

10/10 Excellent

Sasha

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stay here once a year and it’s always clean and staff is friendly/helpful.
Séjour de 3 nuits en février 2024
Réponse de M le 29 févr. 2024
Dear Sasha,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best regards,Management Team

10/10 Excellent

yazmin

Voyage en couple
I really enjoyed the stay the room was big and clean
Séjour de 2 nuits en février 2024
Réponse de M le 29 févr. 2024
Dear Yazmin,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best regards,Management Team

10/10 Excellent

Shawna

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location was great. I wish the rooms where bigger
Séjour de 3 nuits en février 2024
Réponse de M le 21 févr. 2024
Dear Shawna,Your feedback is very valuable to us and we appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us. We assure you that we are indeed taking gradual steps to upgrade our property and enhance our quality of services. It is a great pleasure to host a valuable guest like you. We want to thank you for your business and we look forward to seeing you soon.Best regards, The Management Team

8/10 Bien

Lisa R

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Was expecting 5 star hotel clean quite.
Séjour de 3 nuits en février 2024
Réponse de M le 21 févr. 2024
Dear Lisa,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you could leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We value feedback from guests as they help us improve our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely, The Management Team

10/10 Excellent

Evangeline

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
I noticed the showerheads, we’re different and adjustable to my liking. Everyone was great!
Séjour de 1 nuit en février 2024
Réponse de M le 21 févr. 2024
Dear Evangeline,It warms our hearts to see that your recent stay with us was delightful. Our entire staff, thank you for your generous rating and such lovely feedback. We are thrilled to know that you loved our friendly services, convenient locations, and comfortable accommodations. We will keep up the high hospitality standards and make your future stays even more pleasant. It is a great pleasure to host a valuable guest like you. We want to thank you for your business and we look forward to seeing you soon.Best regards, The Management Team

4/10 Médiocre

Stephen

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
1st room card key wouldn't open the door, then moved to 2nd room and A/C didn't work. Then moved to a 3rd room and the bathroom ceiling exhaust vent made a banging noise all night, so had a hard time sleeping.
Séjour de 1 nuit en février 2024
Réponse de M le 21 févr. 2024
Dear Stephen,Thank you for taking the time to share your review with us. We are beyond disheartened to know that your recent stay with us was not up to the mark and we failed to exceed your expectations. Please accept our sincere apologies. Regarding your concerns, we will certainly look into the issue and do the needful. We sincerely ask for another chance in the future, and we will see to it that we deliver a flawless experience.Sincerely, The Management Team

10/10 Excellent

Kenneth

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great stay, easy to find from i35, friendly staff and room was clean and comfortable
Séjour de 1 nuit en février 2024
Réponse de M le 14 févr. 2024
Dear Kenneth,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best Regards,Management Team

10/10 Excellent

Josue

Les points forts : Personnel et service
Staff was very friendly and helpful. Hotel overall needs a little updating.
Séjour de 1 nuit en février 2024
Réponse de M le 14 févr. 2024
Dear Josue,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best Regards,Management Team

10/10 Excellent

Veronica

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall satisfied with visit
Séjour de 1 nuit en février 2024
Réponse de M le 9 févr. 2024
Dear Veronica,Your feedback is very valuable to us and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

8/10 Bien

lori

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was okay for an overnight stay.
Séjour de 1 nuit en février 2024
Réponse de M le 9 févr. 2024
Dear Lori,Your feedback is very valuable to us and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

10/10 Excellent

Robert

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de M le 9 févr. 2024
Dear Robert,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Jim

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de M le 9 févr. 2024
Dear Jim,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Veronica

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great value, and location.
Séjour de 1 nuit en janvier 2024
Réponse de M le 9 févr. 2024
Dear Veronica,Your feedback is very valuable to us and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

2/10 Horrible

Mario

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dirty, got a bacteria because of the food in the morning, I WILL NEVER STAY OR RECOMMEND THIS HOTEL
Séjour de 5 nuits en décembre 2023
Réponse de M le 2 févr. 2024
Dear Mario,Thank you for taking the time to share your review with us. When we read of your dissatisfaction with the hygiene of our property, we were sorry. In order to guarantee that the hotel maintains its quality and that no other guests have a similar experience, we have immediately shared your concerns with our cleaning team. Give us a chance to prove to you that what you're experiencing is unusual. Despite the fact that we work hard to uphold the highest standards of cleanliness, we really hope you will forgive us for this incident and allow us another chance to serve you better in the future.Sincerely,Management Team

10/10 Excellent

Juan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Na
Séjour de 1 nuit en janvier 2024
Réponse de M le 2 févr. 2024
Dear Juan,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Bien

Rodney

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Séjour de 6 nuits en janvier 2024
Réponse de M le 11 janv. 2024
Dear Rodney,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Charles

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenient clean and safe everything was close to us n price was great
Séjour de 1 nuit en janvier 2024
Réponse de M le 11 janv. 2024
Dear Charles,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

10/10 Excellent

RITA

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We were here for a family trip several family members stayed here. The room was very spacious, the pool was crystal blue and the breakfast had a good selection. Several restaurants near by so we had plenty to choose from. The staff was very friendly and helped with anything we needed. I recommend this hotel to anybody and i would definitely stay here again.
Séjour de 1 nuit en janvier 2024
Réponse de M le 11 janv. 2024
Dear Rita,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best Regards,Management Team

10/10 Excellent

Aryan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Exterior was clean and welcoming. Room was clean and felt like home. Bed was comfortable and slept like a baby. Thank you to the staff for a job well done
Séjour de 1 nuit en janvier 2024
Réponse de M le 11 janv. 2024
Dear Aryan,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best Regards,Management Team

10/10 Excellent

HARRY

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Harry the manager was incredible. He helps us to feel comfortable. He also concerns if you need anything let us know . My room was clean and i like to stay again 💯
Séjour de 1 nuit en janvier 2024
Réponse de M le 11 janv. 2024
Dear Harry,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best Regards,Management Team

10/10 Excellent

Stanford

Les points forts : Équipements
Séjour de 1 nuit en janvier 2024
Réponse de M le 11 janv. 2024
Dear Stanford,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

2/10 Horrible

Alma

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de M le 11 janv. 2024
Dear Alma,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

4/10 Médiocre

Victor Hugo, Monterrey

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de M le 6 janv. 2024
Dear Victor Hugo,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

10/10 Excellent

Rueben

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de M le 27 déc. 2023
Dear Rueben,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 5 nuits en décembre 2023
Réponse de M le 22 déc. 2023
Dear Guest,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Bien

Marcos

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de M le 22 déc. 2023
Dear Marcos,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

6/10 Satisfaisant

George

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements
The staff is friendly and helpful. However, the room we stayed in had poor window coverings, but it was spacious. We ended up getting unlucky and having neighbors next to us that were loud and partying which made things difficult when you have a 1 year old child. I tried notifying the hotel, but they were not staffed at that time.
Réponse de M le 9 févr. 2024
Dear george,Thank you for your feedback, we really appreciate it. We are pleased to see your modest ratings and are glad your recent stay with us was satisfactory. In our quest to aim for excellence in hospitality standards, we are taking constant steps to upgrade our property and enhance our hotel room amenities. We regret the inconvenience you faced, and we will see to it that all necessary changes are implemented at the earliest. Having said that, we hope you will give us the opportunity to host you even better in your future stays. Thank you for your business, and we look forward to seeing you soon.Sincerely,Management Team

10/10 Excellent

ANDY

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe, Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thanks for the lovely & very friendly stay Very good owner, breakfast and room. They were very ready to respond to anything we needed or requested. Thank you very much again and We will go back here when I have vacations.
Séjour de 1 nuit en décembre 2023
Réponse de M le 8 déc. 2023
Dear Andy,Your feedback is very valuable to us, and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

10/10 Excellent

DEVIL

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe, Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Severe atmosphere, free from his her, friendly management. Thanks to front desk staff for making our stay comfortable . Thank you for a lovely, comfortable stay &excellent hospitality. Best wishes to you both.
Séjour de 1 nuit en décembre 2023
Réponse de M le 8 déc. 2023
Dear Devil,Your feedback is very valuable to us, and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

10/10 Excellent

DHARMENDRABHAI

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe, Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean rooms, very good shower & bathroom. Very comfortable beds, very nice owners. Decoration of rooms & breakfast room nice. We would stay here again
Séjour de 1 nuit en décembre 2023
Réponse de M le 8 déc. 2023
Dear Dharmendrabhai,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

10/10 Excellent

Aryan

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The rooms are incredibly comfortable and the breakfasts are a delight. Thank you to the owners for taking care of us. An address to recommend, that's for sure. We will be happy to come back. "
Séjour de 1 nuit en décembre 2023
Réponse de M le 8 déc. 2023
Dear Aryan,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

4/10 Médiocre

Anna

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room photos and breakfast area looked nothing like the photos. Property is old, carpet is super dirty.
Séjour de 1 nuit en décembre 2023
Réponse de M le 8 déc. 2023
Dear Anna,We're sincerely sorry your experience didn't match our online representation. We understand your frustration and value your honest feedback. We're taking immediate steps to update photos and address your concerns about cleanliness and property updates.Sincerely,Management Team

2/10 Horrible

Daniel

Séjour de 2 nuits en novembre 2023
Réponse de M le 7 déc. 2023
Dear Daniel,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

8/10 Bien

Herbert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de M le 1 déc. 2023
Dear Herbert,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

6/10 Satisfaisant

Miles

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Way outdated, wasn’t clean.
Séjour de 3 nuits en novembre 2023
Réponse de M le 1 déc. 2023
Dear Miles,Thank you for your feedback, we really appreciate it. We are pleased to see your modest ratings and are glad your recent stay with us was satisfactory. In our quest to aim for excellence in hospitality standards, we are taking constant steps to upgrade our property and enhance our hotel room amenities. We regret the inconvenience you faced, and we will see to it that all necessary changes are implemented at the earliest. Having said that, we hope you will give us the opportunity to host you even better in your future stays. Thank you for your business, and we look forward to seeing you soon.Sincerely,Management Team

2/10 Horrible

Orlando

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Was dirty and there were bugs in rooms
Séjour de 2 nuits en novembre 2023
Réponse de M le 1 déc. 2023
Dear Orlando,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. Everyone deeply regrets the inconvenience you faced, and we can only assure you that all necessary course corrections will be made at the earliest. This is not the kind of hospitality standard we have set for ourselves, and in our quest to improve our quality services, we are indeed taking gradual steps in upgrading our property and enhancing our hotel room services. Having said that, we would hate to lose a valued guest like you, and if given another chance, we will go above and beyond to make sure your future stays are completely up to the mark. We really look forward to hosting you better.Sincerely,Management Team

8/10 Bien

Laurie

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
3 night stay
Our stay was ok for the price. Wish they had more options for breakfast and maybe change it up a bit but it wasn’t bad. The room was comfortable and the AC was really cold but the sheets had stains on them and there was mold in the bathroom. For the price we would probably stay here again.
Séjour de 3 nuits en novembre 2023
Réponse de M le 23 nov. 2023
Dear Laurie,Thank you for taking the time to share your feedback with us. We appreciate your honest review and are glad to hear that you found our accommodations comfortable and affordable. We apologize for the shortcomings in our breakfast options and the cleanliness of your room. We are committed to providing a clean and comfortable stay for all our guests and will take your feedback to improve our services.Best Regards,Management Team

10/10 Excellent

Veronica

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location and price
Séjour de 1 nuit en novembre 2023
Réponse de M le 17 nov. 2023
Dear Veronica,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

10/10 Excellent

Bindiya

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de M le 9 nov. 2023
Dear Bindiya,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

4/10 Médiocre

Vixay

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de M le 26 oct. 2023
Dear Vixay,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team