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Avis sur FairBridge Inn Express Natchez

2.5 out of 5
FairBridge Inn Express Natchez
337 Devereaux Dr, Natchez, MS

Avis

5,0
Note des voyageurs de 10 (Excellent), d’après 33 avis sur 355." "
Note des voyageurs de 8 (Bien), d’après 56 avis sur 355." "
Note des voyageurs de 6 (Satisfaisant), d’après 67 avis sur 355." "
Note des voyageurs de 4 (Médiocre), d’après 67 avis sur 355." "
Note des voyageurs de 2 (Horrible), d’après 132 avis sur 355." "

5,0/10

Propreté

5,8/10

Personnel et service

3,6/10

Équipements

4,6/10

Infrastructures et conditions de l’hébergement

4,0/10

Écoresponsabilité

Avis

2/10 Horrible

alain

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Horrible, affreux, degueulasse ,
Séjour de 1 nuit en octobre 2023
Réponse de Sophia CSR le 23 oct. 2023
Dear Guest,Please accept our sincerest apologies for any issue you faced. It is disheartening to discover that we were not able to surpass your expectations. We would like to know more about how we can make your future stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.

2/10 Horrible

Michel

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A fuir
Hotel a fuir, les robinets fuient’ la chambre est sale, le lit trop mou,le service incompétent, pas de petit déjeuner seulement un café et circuler il n’y a rien à voir, la machine à glaçons fait un bruit infernal, le pire hote aux États Unis, un scandale
Séjour de 1 nuit en octobre 2018
Réponse de Marquitta- General Manager le 1 nov. 2018
Good morning, thank you for your feedback. We are sorry that you didnt enjoy your stay. We informed you at checkin that we did not serve breakfast, sorry for the inconveniences that you may have encountered.

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
hôtel pas accueillant du tout
très mauvaise expérience depuis le changement de propriétaire, le computeur ne marchait pas, le personnel était incompétent, bref la totale.
Séjour de 1 nuit en octobre 2017
Réponse de Jessica, General Manager le 23 nov. 2017
Dear Guests, We want to apologize about the inconvenience you experienced during your stay. Your feedback is very important to us as we will use this information to provide an enjoyable experience for our guests. We have changed somethings around to create a better experience and we hope to see you again in the future. Thank you so much for staying with us

6/10 Satisfaisant

Elisabeth

Les points forts : Propreté
Il y a mieux
La fille à l'accueil n'était pas aimable. La piscine était fermée (malgré une température de 30 degrés C car il y avait peu de clients. La lumière de la salle de bain n'eclairait pas.
Séjour de 1 nuit en juin 2017

6/10 Satisfaisant

rene

Les points forts : Propreté et personnel et service
Bon rapport qualité prix
Accès difficile

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel vétusté sentant la moisissure
L'état de l'hôtel est vétuste et la chambre sentait le moisi.

6/10 Satisfaisant

Dominique

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Bernard, vaudreuil-dorion

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
surprenant
Accueilli par un 5 à 7 , presque un souper, c'est plus qu'accueillant! Habitué des quality inn, j'ai été agréablement surpris par celui ci. Déjeuner très complet. Très bien tenu et personnel dévoué.

4/10 Médiocre

Serge, PERPIGNAN FRANCE

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Seul bon point : le petit déjeuner.
Chambre sale. Chambre à deux petits lits -moins de 140 de large) Chasse d'eau qui fuyait (bruit) réparée par mes soins.

8/10 Bien

jean pierre, paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
tres bon rapport qualite prix
Personnel tres sympa et accueillant un vrai petit dejeuner et proche des restaurants

8/10 Bien

laurent, guadeloupe

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Propreté
Bon rapport qualité prix
Bon rapport qualité prix mais chambre pas vraiment niquel. Petit dej correct.

2/10 Horrible

patrice, Marseille

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Faut pas s' y arrêter.
Pour séjourner à Natchez il vaut mieux aller voir un autre hôtel. Propreté de la chambre laissant à désirer. Accueil peu sympathique, et pain moisi au petit déjeuner. En bref : à éviter.

8/10 Bien

oui, LE HAVRE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon service qualité, prix
Très bon hôtel, conforme à la publicité. Propre et confortable, personnel très professionnel

4/10 Médiocre

Antoine, Lyon - France

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Pas du tout en centre ville
Hotel plus que moyen, ouvriers bruyants au départ à 6h00 du matin, à 10 minutes du centre ville en voiture. Seuls points corrects : la piscine et le petit déjeuner. Nous ne reviendrons pas !

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Propreté et personnel et service
Juste pour une nuit ...
ou pour une étape de courte durée, compte-tenu du prix, c'est intéressant. Bien situé, il est proche des différents sites à visiter sur Natchez. Le personnel est peu causant et quant à la propreté de la chambre, j'ai trouvé que c'était un peu léger ...

6/10 Satisfaisant

Micheline, Montreal

Lits pas très confortable mais bien situé sur notre route

8/10 Bien

fanytin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Sabella

Les points forts : Propreté et confort de la chambre
Hôtel étape
2 nuits passées dans cet hôtel pour faire une étape lors des spring pilgrimages. Bon petit déjeuner. Chambre spacieuse.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service

2/10 Horrible

Natasha

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
By far my worst experience as a traveler nothing went right the only upside is the staff was extremely nice under the circumstances but expedia really need to update info on booking at this spot they close at 11 pm there is no 24/7 deskhelp here and not one room look like photos being shown .i was changed to 3 different rooms to only end up in a room with a fllooded floor from air conditioning leak and stopped up sink the property offers No Refunds period.
Séjour de 3 nuits en mars 2024
Réponse de GM le 2 avr. 2024
We apologize for the inconvenience. And are currently working on the issue. We do thank you for your 2 night with us at fairbridge Inn Express.

10/10 Excellent

Dustie

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was very prompt and courteous!!!
Séjour de 1 nuit en mars 2024
Réponse de GM le 28 mars 2024
Thank you for kindness And we appreciate you for choosing Fairbridge for your stay. Have a wonderful day.

4/10 Médiocre

Natalie

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Won't come back...charged my card an extra $32. And insisted on a cash$50 deposit... which hopefully ill get back ... seems like a shady part of town...
Séjour de 1 nuit en mars 2024
Réponse de GM le 14 mars 2024
No ma'am you were only charged for one night. The 32 is what Expedia paid us.. That is what I was explaining to you yesterday. And thank you for choosing Fairbridge Inn for your stay.

10/10 Excellent

Sean

Séjour de 4 nuits en février 2024
Réponse de GM le 6 mars 2024
Thank you for your feedback.We most thankful you enjoyed your stay with us.

4/10 Médiocre

William

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
They don't have no news channels the bed is very hard worse bed I every slept on please don't waste your money with them
Séjour de 3 nuits en janvier 2024
Réponse de General Manager le 16 janv. 2024
We do apologize for your experience, we are working to get these issues address!!! We thank you for your 3 night stay with us at Fairbridge Inn Express!!!Kind Regards;GM Mary!

2/10 Horrible

Marco

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Evitate
Non mi hanno dato la camera perché non avevo cash per il deposito. Ho dovuto prenotare un altro hotel
Séjour de 1 nuit en décembre 2023
Réponse de GM Mary le 2 janv. 2024
I"m sorry for the Inconvenience, But the policy is a 100.00 cash deposit!! We do hope in the future you will choose us as the hotel of your choice!!

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The room was half clean dirty towel was still left in room
Séjour de 2 nuits en novembre 2023
Réponse de GM le 5 déc. 2023
We sincerely apologize for the inconvenience!!!!

2/10 Horrible

Brett

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Refer to my Google review. This was the worse stay at a hotel I have ever experienced!! I even shortened my trip and left early. However, I was told I would not be refunded my last night even though I did early enough. I would.like to be contacted by Expedia to discuss my refund and describe my experience at this horrible hotel!!!!! 9192109972. V/R Dr. Brett Moule
Séjour de 3 nuits en novembre 2023
Réponse de GM le 5 déc. 2023
I Sincerely Apologize for your experience!!!!

6/10 Satisfaisant

raymond

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No coffee machine in room. Complimentary toothbrush and razor.
Séjour de 1 nuit en novembre 2023
Réponse de Sophia CSR le 13 nov. 2023
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Horrible

Gianluca

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
My flight arrived late and I was told that check-in office would be closed after 11 pm. No information was provided about the limited time to check-in and worst that that the Hotel wouldn’t give me refund since I had to cancel and rebook a new reservation. I was completely frustrated. Expedia called the manager and the hotel manager wouldn’t allow a refund. I was completely frustrated and dissatisfied with the customer service.
Séjour de 1 nuit en novembre 2023
Réponse de Sophia CSR le 9 nov. 2023
Dear Guest,We regret the inconvenience you faced. This is certainly not the standard we aim to provide to our valued guests, and we would appreciate the opportunity to address your concerns and make things right. Your feedback is crucial to us, and we are actively working with our management team to take swift action based on your input. We hope you'll consider giving us another chance to provide you with an improved stay in the future.

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Sophia CSR le 30 oct. 2023
Dear Guest,We're eager to understand the challenges you faced during your visit as you've rated us 2. Our goal is to provide a superior experience, and we regret that we fell short in your case. Your candid feedback, whether positive or negative, is invaluable for our improvement. We're looking forward to the opportunity to serve you in the future better.

2/10 Horrible

Randerick

Voyage d’affaires
Soon as I arrived they wanted a $100 cash deposit then the room was absolutely filthy, and the door wouldn’t even lock so I requested a refund was denied so I got a new room, TV didn’t work and air condition barely blows any air out
Séjour de 1 nuit en octobre 2023
Réponse de Sophia CSR le 2 nov. 2023
Dear Guest,We deeply regret that your recent experience at our property did not meet your expectations. This is certainly not the standard we aim to provide to our valued guests, and we would appreciate the opportunity to address your concerns and make things right. Your feedback is crucial to us, and we are actively working with our management team to take swift action based on your input. We hope you'll consider giving us another chance to provide you with an improved stay in the future.

2/10 Horrible

edward

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ride Crude and very Nasty place! Don’t think abou!
First of all the staff is absolutely the worst I have ever dealt with! They insisted on a 100.00 cash deposit! And a credit or debit card as well! Even talked to the manager Allison Smith and she said it was company’s policy from corporate!! And it was on Expedia Booking Site as well!! I looked it up and showed them that is didn’t have anything like that on there! So I had to go to the Bank and get a cash advance on my credit Card which cost me 25.00 fee! After all that I found on Expedia’s site that plainly says they don not accept cash! Only debit or credit
Séjour de 1 nuit en septembre 2023
Réponse de Sophia CSR le 17 oct. 2023
Dear Guest,Thank you for sharing your review. We regret that you had an unpleasant experience at our property. We never want our guests to have such a kind of experience. We will investigate this issue and will take the required measures. We hope to serve you better next time

2/10 Horrible

Sylvester

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
That I was only 2 hours away from home
Séjour de 1 nuit en octobre 2023
Réponse de Sophia CSR le 7 oct. 2023
Dear Guest,We would appreciate it if you could kindly provide us with more details about your experience. This will enable us to identify areas of improvement and ensure a better experience for our future guests. We look forward to hearing from you.

2/10 Horrible

Gary

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
When initially driving up to the hotel I noticed it was very badly maintained and trashy in appearance. There was a cash fee of $100 that wasn’t disclosed beforehand. I will never stay there. I give this place a 1 out of 10 rating. Worst hotel I’ve ever been to. Do not stay there!
Séjour de 1 nuit en septembre 2023
Réponse de Sophia CSR le 8 sept. 2023
Hi Gary,We apologize for this interaction and will follow up with the team to ensure this does not happen in the future to you or any other guest. Please be assured that this is not an everyday occurrence with our team. We hope you will give us another opportunity in the future.

2/10 Horrible

Andrew, Houston

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Where to begin.I should have known better for the price but the pictures were ok. Checking in; 3 times to get a key to open the door, no TV remote until I suggested we take one from another room. The room; floor was sticky and dirty, no security catch on door, NO smoke dector--just the wire hanging, electrical outlet covers missing, toilet very loose on the floor, clothes rack falling off wall, no occasional/desk chair and a BIG roach in the bathtub. On the positive; bed was comfortable, internet worked and it was quiet. I have pictures if my review needs to be confirmed. I do NOT recommend staying here for the faint of heart.
Séjour de 1 nuit en septembre 2023
Réponse de Sophia CSR le 8 sept. 2023
Hi Andrew,We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised. Your voice is very important to us and we are continuously striving to improve the guest experience. We hope you'll return someday to see how we're improving.

8/10 Bien

Maurizio

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ottimo prezzo.
Séjour de 1 nuit en août 2023
Réponse de Sophia CSR le 31 août 2023
Hi Maurizio,We are thrilled to know that everything was to your liking. We endeavor to make our guest's stay enjoyable, and we are proud that we accomplished our goal.

2/10 Horrible

James, Monroe

Voyage d’affaires
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
This was one of my worst experiences in all my years of travel and use of Expedia. I arrived thirty minutes before a business meeting giving me time to change my clothes. I had prepaid the room through Expedia but was told I had to put down a $100 cash deposit. I said fine here is my card. The lady behind the desk said no, a cash deposit I cannot take a card. Exasperated and running out of time I dug through my car until I found $100. Next she said I will also need a card for a deposit in case the damage exceeds $100. I said you must be kidding? No she said and ran my card. When I walked into my room the only place to lay my bag besides the bed was a table attached to the wall. I put my bag on the table which fell off the wall onto the floor. The hanging clothes rack was half way out of the wall. The bathroom had no working light and the tv had no remote. Other than that it was a great experience.
Réponse de Sophia CSR le 3 août 2023
Hi James,Guest satisfaction is our primary aim and it is disheartening to hear that this is not the impression we left you with. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. We are actively investigating your feedback with our management for prompt action.

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 7 nuits en juillet 2023
Réponse de Sophia CSR le 4 août 2023
Dear Guest,We are sad to see this rating. We apologize for the inconvenience you faced. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. We hope to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

10/10 Excellent

Indira

Séjour de 2 nuits en juin 2023
Réponse de Sophia CSR le 19 juil. 2023
Hi Indira,We are delighted to have provided you with suitable accommodation for your trip here. We are pleased to see this awesome 5-star rating, and we hope to welcome you back again before long.

6/10 Satisfaisant

Travis

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The staff is very friendly and helpful. I booked the room because I expected there to be a pool there, as listed. The pool is there, only not in use because of renovations. I booked a double, but had to be moved out of there because of a leak from upstairs, so was given a king instead. It was, however, very peaceful, and so slept very well. I would definitely stay here again, once the renovations are complete!!!
Séjour de 1 nuit en juin 2023
Réponse de General Manager le 7 juin 2023
I do apologize for the pool , we hope you choose us again when we have that amenity available!

2/10 Horrible

Beth

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Upon check in i was informed that i had to pay $100 cash deposit which would be returned upon checkout. I paid for 10 days, i left after #5. Tried to check out that morning before going to work and of course, no 3rd shift clerk. So they got 5 days of unused room rates and my $100 deposit. Now mind you that i tried to call 5 or 6 times that day and no one answered the phone. Go figure. I will NEVER stay there again.
Séjour de 11 nuits en mai 2023
Réponse de Sophia CSR le 24 juil. 2023
Hi Beth,Guest satisfaction is our primary aim and it is disheartening to hear that this is not the impression we left you with. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. We are actively investigating your feedback with our management for prompt action.

2/10 Horrible

Chandler

Séjour de 2 nuits en mai 2023
Réponse de Fairbridge Inn Express Hotel le 7 juin 2023
Thank you for your feedback.

2/10 Horrible

Richard

Voyage d’affaires
When I checked in I was advised that a $100 deposit was necessary and could only be paid in cash.
Séjour de 1 nuit en mai 2023
Réponse de General Manager le 7 juin 2023
We apologize for the inconvenience this caused during your stay with us.

10/10 Excellent

Singleton

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2023
Réponse de Fairbridge Inn Express Hotel le 7 juin 2023
Thank you for your feedback.

6/10 Satisfaisant

Derrick

Réponse de Fairbridge Inn Express Hotel le 7 juin 2023
Thank you for your feedback.

2/10 Horrible

Wesley

Séjour de 2 nuits en janvier 2023

2/10 Horrible

Charles

Séjour de 1 nuit en janvier 2023
Réponse de Sophia CSR le 6 nov. 2023
Dear Guest,Thank you for your stay. I am very disappointed to see this rating and that you found our service to be below your standards. Kindly share your review with us so that we can improve our services for our future guests.

2/10 Horrible

Arlene, Crowley

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I drove 2 hrs only to get there and the door was locked and sign said no vacancy!!! I already had paid for my room!!! Had to spend more money on another hotel!!!
Séjour de 1 nuit en septembre 2022

2/10 Horrible

Shane

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Not even open
I didn't stay. When I got there the property was under construction. A no vacancy sign on the door. When I called the number they provided for 20 minutes, no one answered.
Séjour de 1 nuit en septembre 2022