Avis sur Riu Palace Paradise Island - Adults Only - All Inclusive
Riu Palace Paradise Island - Adults Only - All Inclusive
6307 Casino Drive, Paradise Island, New Providence
Avis
8,0
Très bien
8,6/10
Propreté
8,6/10
Personnel et service
7,6/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
8,0/10
Écoresponsabilité
Avis
Voyage en groupe
22 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en décembre 2023
8/10 Bien
Arta Nik
Voyage en famille
24 juil. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Arta Nik
Séjour de 8 nuits en juillet 2022
6/10 Satisfaisant
Kathy
Voyage en couple
15 mai 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kathy
Séjour de 3 nuits en mai 2022
8/10 Bien
Shannon
Voyage en couple
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shannon
Séjour de 5 nuits en avril 2024
10/10 Excellent
michael gabriel
Voyage en famille
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
michael gabriel
Séjour de 5 nuits en avril 2024
6/10 Satisfaisant
Gloria
Voyage en couple
23 avr. 2024
Les points forts : Propreté
Les points faibles : Personnel et service
Gloria
Séjour de 4 nuits en avril 2024
Réponse de Hotel Riu Palace Paradise Island Online Reputation le 24 avr. 2024
Dear Gloria,We appreciate you took the time to leave your impressions regarding your recent stay with us. However, we are very sorry to read that despite our efforts we could not meet your expectations in some areas.Nevertheless, we would like to thank you for having chosen our hotel for your stay and we will take note of your observations for future arrangements.Best Regards,Hotel Riu Palace Paradise IslandOnline Reputation Manager
10/10 Excellent
shelly, hayfork
Voyage en couple
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
shelly
Séjour de 3 nuits en avril 2024
Réponse de Online Reputation Manager le 24 avr. 2024
Dear shelly,We were very pleased to read your kind remarks and to know that you have rated so positively various aspects of the hotel which have contributed to your experience being a very good one indeed.We hope that you will visit us again soon and that we will be able to offer you another unforgettable experience.We look forward to seeing you!Yours faithfully,Hotel Riu Palace Paradise IslandOnline Reputation Manager
6/10 Satisfaisant
Melissa I
Voyage en famille, Voyage en couple
23 avr. 2024
Les points forts : Personnel et service
Les points faibles : Équipements
Melissa I
Séjour de 5 nuits en février 2024
Réponse de Hotel Riu Palace Paradise Island Online Reputation le 24 avr. 2024
Dear Melissa I,We appreciate you took the time to leave your impressions regarding your recent stay with us. However, it is disappointing to read that despite our efforts we could not meet your expectations in some areas.We would like to thank you for having chosen our hotel for your stay.Nevertheless, we will take note of your observations for future arrangements.Hoping to host you again.Best Regards,Hotel Riu Palace Paradise IslandOnline Reputation Manager
10/10 Excellent
Tommy Eugene
22 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tommy Eugene
Séjour de 5 nuits en avril 2024
Réponse de Online Reputation Manager le 24 avr. 2024
Dear Tommy Eugene,Thank you very much for choosing us.We are very happy to hear that you enjoyed the beach area. We look forward to hosting you again in the near future.Kind regards,Hotel Riu Palace Paradise IslandOnline Reputation Manager
8/10 Bien
Angella Antonnette
22 avr. 2024
Les points forts : Propreté et personnel et service
Angella Antonnette
Séjour de 4 nuits en avril 2024
Réponse de Online Reputation Manager le 24 avr. 2024
Dear Angella Antonnette,Thank you for your great review and for spending time with us at the Hotel Riu Palace Paradise Island.We're delighted we were able to live up to the expectations you had of us.It would be great to welcome you soon again! Until then, we wish you all the best.Hotel Riu Palace Paradise IslandOnline Reputation Manager
8/10 Bien
Carole
Voyage en groupe
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carole
Séjour de 5 nuits en avril 2024
Réponse de Online Reputation Manager le 24 avr. 2024
Dear Carole,Thank you very much for choosing us and for sharing your review about your last stay.We are very happy to hear that we were able to provide you with a comfortable experience.We look forward to hosting you again in the near future.Kind regards,Hotel Riu Palace Paradise IslandOnline Reputation Manager
10/10 Excellent
Cheryl
20 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cheryl
Séjour de 4 nuits en avril 2024
Réponse de Online Reputation Manager le 23 avr. 2024
Dear Cheryl,It was a real pleasure for us to receive your complimentary comments and to note that you greatly appreciated different aspects of the hotel that contributed to your highly satisfactory experience. We look forward to your return and the opportunity to provide you with another memorable experience in our facilities. We look forward to welcoming you with open arms.Yours faithfully,Hotel Riu Palace Paradise IslandOnline Reputation Manager
10/10 Excellent
Earl A Lechleitner
19 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Earl A Lechleitner
Séjour de 6 nuits en avril 2024
10/10 Excellent
Olivia
19 avr. 2024
Olivia
Séjour de 5 nuits en avril 2024
6/10 Satisfaisant
Rory, Apple Vallet
Voyage en groupe, Voyage en couple
17 avr. 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Propreté et personnel et service
Rory
Séjour de 4 nuits en mars 2024
Réponse de Online Reputation Manager le 19 avr. 2024
Dear Rory, Thank you for the stay and feedback. We are extremely sorry to learn that you were not satisfied with any aspect of your stay at our hotel.At the same time, we are very surprised by your comment, not only because you never did report any point you are describing here to our front deskt during your stay, but also because we are not able to confirm what you describe in regards to the cleanliness of your room. The beds are always freshly made and we have never heard anything like what you describe. What a pity you did not contact us on site.Nevertheless, we can assure you that we do everything in our hands to ensure everyone at the hotel has a great holiday. We truly value the perspective our guests are able to provide to us, especially as it pertains to where we fall short. For this reason, we have taken note of your comments and shared them with management for review.It is our hope you give us a chance to host you again in the future.Best Regards,Hotel Riu Palace Paradise IslandOnline Reputation Manager
8/10 Bien
Lawrence
Voyage en couple
17 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lawrence
Séjour de 5 nuits en avril 2024
Réponse de Online Reputation Manager le 18 avr. 2024
Dear Lawrence,We are very pleased to have read your compliments and to know that you have rated so favourably various aspects of the hotel that have contributed significantly to your exceptional experience.Please be assured that your comments have been noted and will be taken up with the appropriate departments.We sincerely hope that you will visit us again soon, to provide you with another unforgettable experience at our establishment.We look forward to your visit.Yours faithfully,Hotel Riu Palace Paradise IslandOnline Reputation Manager
8/10 Bien
Mary
17 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mary
Séjour de 4 nuits en avril 2024
10/10 Excellent
Adele
Voyage en famille
17 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Adele
Séjour de 4 nuits en avril 2024
Réponse de Online Reputation Manager le 18 avr. 2024
Dear Adele, Thank you for your 5-star review. We are thrilled to hear such wonderful feedback of your stay with us from the friendly staff to the service provided! It is our hope to welcome you back for another unforgettable stay in the near future!Warm regards,Hotel Riu Palace Paradise IslandOnline Reputation Manager
8/10 Bien
anthony
Voyage en couple
15 avr. 2024
Les points forts : Propreté
anthony
Séjour de 5 nuits en avril 2024
Réponse de Online Reputation Manager le 17 avr. 2024
Dear anthony,Thank you very much, first of all, for choosing to spend a few days in our company.We are honoured to have been your hosts and to receive your kind comments.You can be assured that we will record your comments and take them up with the appropriate departments.We look forward to the opportunity to welcome you back in the not too distant future.Yours faithfully,Hotel Riu Palace Paradise IslandOnline Reputation Manager
10/10 Excellent
Danicia
15 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Danicia
Séjour de 3 nuits en avril 2024
Réponse de Online Reputation Manager le 17 avr. 2024
Dear Danicia,Thank you for taking the time out to leave a review! We are glad to hear our service met your expectations and you had an enjoyable time at our hotel. We look forward to seeing you back again soon. With our best wishes we remain, Hotel Riu Palace Paradise IslandOnline Reputation Manager
6/10 Satisfaisant
Veronica Maria
15 avr. 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Veronica Maria
Séjour de 3 nuits en avril 2024
Réponse de Hotel Riu Palace Paradise Island Online Reputation le 16 avr. 2024
Dear Veronica María,We appreciate your feedback, as this is a great resource for us to constantly improve our guests’ experience. It is very unfortunate to read that, despite our best efforts, we could not fulfil your wishes.The departments in charge will be notified.Best Regards,Hotel Riu Palace Paradise IslandOnline Reputation Manager
8/10 Bien
Samantha
Voyage en groupe
15 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Samantha
Séjour de 4 nuits en avril 2024
Réponse de Hotel Riu Palace Paradise Island Online Reputation le 16 avr. 2024
Dear Samantha,Thank you very much for staying with us and for letting us know about your stay.We are very grateful to you for having chosen our hotel, your remarks will be forwarded to the management for improvments.We will let the staff know their work is appreciated.Kindest wishes, Samantha!Hotel Riu Palace Paradise IslandOnline Reputation Manager
10/10 Excellent
zulja
Voyage en famille
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
zulja
Séjour de 6 nuits en avril 2024
Réponse de Hotel Riu Palace Paradise Island Online Reputation le 16 avr. 2024
Dear Zulja,The best reward is to learn that you had a great time.Thank you very much on behalf of our staffWe very much look forward to seeing you again.Have a great day, Zulja!Loving wishes,Hotel Riu Palace Paradise IslandOnline Reputation Manager
10/10 Excellent
Natalia
Voyage en groupe
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Natalia
Séjour de 5 nuits en avril 2024
Réponse de Hotel Riu Palace Paradise Island Online Reputation le 16 avr. 2024
Dear Natalia,Thank you very much for choosing us, your feedback is the recompense that makes us want to continue working for our beautiful guests.We look forward to seeing you again very soon!Love you back, Natalia,Hotel Riu Palace Paradise IslandOnline Reputation Manager
10/10 Excellent
James
14 avr. 2024
Les points forts : Propreté et personnel et service
James
Séjour de 3 nuits en avril 2024
Réponse de Hotel Riu Palace Paradise Island Online Reputatio le 16 avr. 2024
Dear James,Thank you very much!The best reward is to learn that you had a great time.Wishing to host you again very soon, James.Loving wishes,Hotel Riu Palace Paradise IslandOnline Reputation Manager
10/10 Excellent
Jennifer
Voyage en famille, Voyage en couple
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jennifer
Séjour de 6 nuits en avril 2024
Réponse de Hotel Riu Palace Paradise Island Online Reputation le 16 avr. 2024
Dear Jennifer,We can only thank you for your great review.It is very gratifying to learn our guests had a nice holiday and it encourages us to keep working for our lovely guests.We really look forward to welcoming you again soon!Caring wishes, Jennifer,Hotel Riu Palace Paradise IslandOnline Reputation Manager
8/10 Bien
Maribel
Voyage en couple
13 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maribel
Séjour de 6 nuits en avril 2024
10/10 Excellent
Zuleima
13 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Zuleima
Séjour de 5 nuits en avril 2024
10/10 Excellent
Aaron
Voyage en couple
13 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Aaron
Séjour de 6 nuits en avril 2024
Réponse de Hotel Riu Palace Paradise Island Online Reputation le 16 avr. 2024
Dear Aaron,It is a delight to be able to read your stupendous feedback.We will pass on your kind words to our lovely team!Thank you very much for being our guest.We really look forwad to welcoming you and your wife again soon!Warmest Regards, Aaron,Hotel Riu Palace Paradise IslandOnline Reputation Manager
8/10 Bien
Shamika
Voyage en famille
12 avr. 2024
Les points forts : Personnel et service
Shamika
Séjour de 5 nuits en avril 2024
Réponse de Hotel Riu Palace Paradise Island Online Reputation le 16 avr. 2024
Dear Shamika,Thank you for sharing your thoughts with regards to your recent stay.We are very sorry to learn that you were disappointed with your stay at our hotel.Please accept our apologies, we will inform the different departments.We hope you are not deterred from choosing to stay with us again in the future and to give us the chance to provide you with the excellent level of customer service that we pride ourselves in delivering.Best Regards,Hotel Riu Palace Paradise IslandOnline Reputation Manager
8/10 Bien
Imani
Voyage en couple
12 avr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Imani
Séjour de 4 nuits en avril 2024
Réponse de Hotel Riu Palace Paradise Island Online Reputation le 16 avr. 2024
Dear Imani,It is really delighting to read your fantastic feedback! Thank you for being our guest.It is great to learn you are happy with your stay.We hope to welcome you again, so we can share yet another unforgettable visit with you.Loving wishes, Imani,Hotel Riu Palace Paradise IslandOnline Reputation Manager
6/10 Satisfaisant
Gail
Voyage en famille
11 avr. 2024
Les points forts : Propreté et personnel et service
Gail
Séjour de 7 nuits en mars 2024
Réponse de Online Reputation Manager le 12 avr. 2024
Dear Gail,Thank you for your comment,We are sorry that you left our facilities with these feelings, as they do not correspond to our standards of guest service that characterize us so much.We apologize for the inconvenience caused and rest assured that we take note of your observations to discuss them with the relevant departments in order to continue improving every day.I hope you will give us the opportunity to welcome you again in one of our facilities so that we can offer you the wonderful service and 100% satisfactory stay that we usually provide.Yours faithfully,Hotel Riu Palace Paradise IslandOnline Reputation Manager
10/10 Excellent
Laura
11 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Laura
Séjour de 6 nuits en avril 2024
Réponse de Hotel Riu Palace Paradise Island Online Reputation le 15 avr. 2024
Dear Laura,We would like to thank you for sharing you Kind remarks and your great ratings.It is great to learn you were pleased.We are very much looking forward to welcoming you again.Kindest wishes, Laura!Hotel Riu Palace Paradise IslandOnline Reputation Manager
10/10 Excellent
Aspasia
11 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Aspasia
Séjour de 5 nuits en avril 2024
8/10 Bien
Rhonda
Voyage en couple
10 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rhonda
Séjour de 5 nuits en mars 2024
Réponse de Online Reputation Manager le 12 avr. 2024
Dear Rhonda,We appreciate your words from the bottom of our hearts.Obtaining a review like the one you give us from you encourages us to continue on our path and, looking forward to having you return to any of our facilities, to offer you a wonderful experience with us.We continue every day trying to improve ourselves and with open arms to welcome you again.We guarantee that we take note of his observations and will proceed to manage them with the appropriate departments.We are always waiting for youYours faithfully,Hotel Riu Palace Paradise IslandOnline Reputation Manager
10/10 Excellent
Erin
Voyage en couple
10 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Erin
Séjour de 4 nuits en mars 2024
Réponse de Online Reputation Manager le 15 avr. 2024
Dear Erin,we appreciate you taking the time to share your review here!We are happy to know that you were so pleased with our service and we look forward to hosting you again in the near future. We wish you all the best,Hotel Riu Palace Paradise IslandOnline Reputation Manager
8/10 Bien
Sonia
Voyage en couple
10 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sonia
Séjour de 5 nuits en mars 2024
Réponse de Online Reputation Manager le 15 avr. 2024
Dear Sonia,Thank you so much for your review!It was a pleasure to have you with us. We are glad to know how much you enjoyed your stay, in the Hotel Riu Palace Paradise Island. It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu Palace Paradise IslandOnline Reputation Manager
8/10 Bien
Yvonne
10 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Yvonne
Séjour de 4 nuits en avril 2024
10/10 Excellent
Thomas
Voyage en couple
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thomas
Séjour de 4 nuits en avril 2024
Réponse de Online Reputation Manager le 12 avr. 2024
Dear Thomas,We sincerely appreciate your kind words.Your review deeply motivates us to persevere on our journey and we eagerly anticipate the opportunity to welcome you back to any of our facilities to provide you with another exceptional experience.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu Palace Paradise IslandOnline Reputation Manager
6/10 Satisfaisant
Alyssa
9 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alyssa
Séjour de 4 nuits en avril 2024
8/10 Bien
Alen
Voyage en famille, Voyage en couple
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alen
Séjour de 5 nuits en avril 2024
10/10 Excellent
Helena Hyeeun, FORT LEE
9 avr. 2024
Helena Hyeeun
Séjour de 4 nuits en janvier 2024
8/10 Bien
Tommy
8 avr. 2024
Tommy
Séjour de 6 nuits en avril 2024
Réponse de Hotel Riu Palace Paradise Island Online Reputatio le 12 avr. 2024
Dear Tommy,Our team here is committed to providing high-quality customer service, and we are thrilled to read that we made a good impression on you.Thank you very much for sharing your fantastic review of your recent experience. We are very happy to learn you liked it.Wishing to see you again soon!Kindest Greetings,Hotel Riu Palace Paradise IslandOnline Reputation Manager
10/10 Excellent
James Ryan, Rock Hill
Voyage en couple
8 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
James Ryan
Séjour de 4 nuits en avril 2024
Réponse de Online Reputation Manager le 17 avr. 2024
Dear James Ryan,Thank you so much for your nice words and for the rating! We are most pleased that you had a great vacation with us! We look forward to welcoming you back.With our best wishes we remain, Hotel Riu Palace Paradise IslandOnline Reputation Manager
8/10 Bien
Truong
Voyage en famille
8 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Truong
Séjour de 3 nuits en mars 2024
Réponse de Online Reputation Manager le 12 avr. 2024
Dear Truong,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! However, we are sorry to hear about your disappointment during your visit.We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Palace Paradise IslandOnline Reputation Manager
10/10 Excellent
Bella Victoria Sagastume
8 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bella Victoria Sagastume
Séjour de 5 nuits en avril 2024
10/10 Excellent
Claudia R
Voyage en couple
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Claudia R
Séjour de 5 nuits en mars 2024
Réponse de Online Reputation Manager le 11 avr. 2024
Dear Claudia R,It is wonderful to know that you have enjoyed your stay with us so much.It has been a pleasure hosting you and thank you for taking the time to review your recent stay at the hotel.We hope to see you again soon!All the bestYours faithfully,Hotel Riu Palace Paradise IslandOnline Reputation Manager
8/10 Bien
Natalie
6 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Natalie
Séjour de 6 nuits en mars 2024
10/10 Excellent
Hannah
Voyage en famille
6 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hannah
Séjour de 3 nuits en avril 2024
Réponse de Hotel Riu Palace Paradise Island Online Reputation le 11 avr. 2024
Dear Hannah,Thank you very much for your kind comments, we are happy to read that you have had a nice holiday.Also, we would like to thank you for highlighting our lovely team.We will be very happy to welcome you again, Hannah, and share another fantastic experience.We wish you, all the best!Loving Greetings,Hotel Riu Palace Paradise IslandOnline Reputation Manager
6/10 Satisfaisant
Andrew
4 avr. 2024
Les points faibles : Équipements
Andrew
Séjour de 4 nuits en mars 2024
Réponse de Hotel Riu Palace Paradise Island Online Reputation le 8 avr. 2024
Dear Andrew,Thank you for bringing your experience into our attention and we would like to thank you for your feedback.Usually, if we are advised of a problem during the stay, we are able to assist our guests, our Front desk staff help upon request. We apologize if this was not your case.Please know that at any time during your stay, we urge you to contact our staff to assist with anything you might need to improve your visit.Our team responds quickly and thoroughly to any issues our guests encounter during their stay.Best Regards,Hotel Riu Palace Paradise IslandOnline Reputation Manager