Avis sur HomeTowne Studios By Red Roof Nashville - Airport/ Briley Pkwy
HomeTowne Studios By Red Roof Nashville - Airport/ Briley Pkwy
1210 Murfreesboro Pike, Nashville, TN
Avis
3,6
3,8/10
Propreté
5,2/10
Personnel et service
3,6/10
Équipements
3,6/10
Infrastructures et conditions de l’hébergement
3,6/10
Écoresponsabilité
Avis
Voyage en groupe
26 oct. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Wendy Bray le 26 oct. 2023
Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS NASHVILLE - AIRPORT/ BRILEY PKWY and I appreciate your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!
6/10 Satisfaisant
Sandrine
17 janv. 2019
Les points forts : Propreté
Sandrine
Séjour de 6 nuits en janvier 2019
2/10 Horrible
Chelsey
Voyage en famille avec de jeunes enfants, Voyage d’affaires
15 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chelsey
Séjour de 7 nuits en février 2024
Réponse de Carla RediResponse Specialist le 16 mars 2024
Dear Chelsey,We are sorry to hear your recent experience at the HomeTowne Studios by Red Roof Fort Lauderdale fell far below your expectations. At Red Roof, we value your business and would like to assure you that this is not a reflective of our usual standards. I have brought your concerns to the property’s attention in an effort to address your concerns.We appreciate your business and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist
10/10 Excellent
Dazzamine
13 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dazzamine
Séjour de 7 nuits en mars 2024
Réponse de Red Roof Management le 13 mars 2024
Dear Dazzamine, We at the HOMETOWNE STUDIOS NASHVILLE - AIRPORT/ BRILEY PKWY are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding detailed comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
2/10 Horrible
Amber
27 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amber
Séjour de 1 nuit en février 2024
Réponse de Wendy Bray le 27 févr. 2024
Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS NASHVILLE - AIRPORT/ BRILEY PKWY and I are saddened to see your 1/5 score following your stay. It is feedback like this to let us know what we’re doing well and where we can improve. Your feedback is critical to Hometowne Studios as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Wendy BrayGeneral Manager
10/10 Excellent
Marque
Voyage d’affaires
22 févr. 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Marque
Séjour de 3 nuits en février 2024
Réponse de Dannielle Rediresponse Specialist le 24 févr. 2024
Dear Marque,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS NASHVILLE - AIRPORT/ BRILEY PKWY We sincerely appreciate your comments and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the futureSincerely, Red Roof Management
2/10 Horrible
kodai
21 févr. 2024
kodai
Séjour de 1 nuit en février 2024
Réponse de Wendy Bray le 21 mars 2024
Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS NASHVILLE - AIRPORT/ BRILEY PKWY. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies. Issued a partial refund. It saddens me to hear a guest left unsatisfied. I Have taken the liberty of sharing your feedback with my entire staff. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.
2/10 Horrible
Josue, Edison
18 févr. 2024
Josue
Séjour de 3 nuits en février 2024
Réponse de Adraine Rediresponse Specialist le 23 mars 2024
Hello Josue, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS NASHVILLE - AIRPORT/ BRILEY PKWY and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist
2/10 Horrible
Jason
Voyage en groupe
17 févr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jason
Réponse de Wendy Bray le 17 févr. 2024
Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS NASHVILLE - AIRPORT/ BRILEY PKWY. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the unsatisfactory room conditions, I can assure you that we are working diligently on the improved room conditions of the Hotel. Expedia had overbooked the room type you originally booked however we were trying to be as accommodating as possible It is feedback like yours that allows us to know what areas needs to be addressed for a great guest experience.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.
4/10 Médiocre
Christian
26 janv. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Christian
Séjour de 1 nuit en janvier 2024
Réponse de Wendy Bray le 27 janv. 2024
Please accept our sincerest apology for not meeting your expectations and Thank you for bringing this to my attention. I have shared your review with my entire staff
4/10 Médiocre
Andrea
21 janv. 2024
Andrea
Séjour de 7 nuits en janvier 2024
Réponse de Toni-Ann RediResponse Specialist le 12 févr. 2024
Hello Andrea,I sincerely apologize that your stay at ourHometowne Studios Nashville - Airport/Briley Pkwy didn’t meet your expectations. I was disheartened to see it resulted in a 2/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Red Roof Management
2/10 Horrible
Tasha
18 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tasha
Séjour de 3 nuits en janvier 2024
Réponse de Nishaye RediResponse Specialist le 20 janv. 2024
Dear Tasha,Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios By Red Roof Nashville - Airport/ Briley Pkwy. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely, Nishaye Red Roof Management RediResponse Specialist
2/10 Horrible
HARENDRA
5 janv. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
HARENDRA
Séjour de 1 nuit en janvier 2024
Réponse de Wendy Bray le 19 févr. 2024
Please accept our sincerest apologies for not exceeding your expectations. It is feedback like yours that let us know in what areas to improve.
10/10 Excellent
Dawn
Voyage en famille
26 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dawn
Séjour de 2 nuits en septembre 2023
Réponse de Wendy Bray le 26 déc. 2023
Thank you for your rating 5 of 5. It has been a pleasure serving you.
2/10 Horrible
Gregory
2 déc. 2023
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Gregory
Séjour de 2 nuits en novembre 2023
Réponse de Recordo Rediresponse Specialist le 5 déc. 2023
Hello Gregory,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS NASHVILLE - AIRPORT/ BRILEY PKWY. We strive to provide our guest with a clean and comfortable stay. It's disheartening to hear that we weren't able to achieve this with you. The Indicated unclean room, insects and loud noise, isn't a standard of service that Red Roof stands for and will taken into consideration so that we may provide a much better service.Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Red Roof Management
4/10 Médiocre
Jesus
Voyage en couple
25 nov. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jesus
Séjour de 11 nuits en novembre 2023
Réponse de Wendy Bray le 30 nov. 2023
Please accept our sincerest apologies for not exceeding your expectations
8/10 Bien
Leona
Voyage en famille
13 nov. 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Leona
Séjour de 2 nuits en novembre 2023
Réponse de Wendy Bray le 13 nov. 2023
Thank you for your feedback. It is always pleasure when I see reviews like yours.
2/10 Horrible
Natalie
13 nov. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Natalie
Réponse de Wendy Bray le 13 nov. 2023
Please accept our sincerest apologies for not exceeding your expectations after further review I have returned your security deposit. I have taken the liberty of sharing your feedback with my entire staff.It is our goal to improve Guest experience.
10/10 Excellent
Tommy
11 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tommy
Séjour de 7 nuits en octobre 2023
Réponse de Wendy Bray le 13 nov. 2023
Thank you for your feedback, it is always a pleasure seeing feedback like yours.
2/10 Horrible
Alisa
5 nov. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alisa
Séjour de 1 nuit en novembre 2023
Réponse de Xao Red Roof Management RediResponse Specialist le 8 nov. 2023
Hello Alisa,Your review of the HomeTowne Studios By Red Roof Nashville - Airport/ Briley Pkwy was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip. Respectfully,XaoRed Roof ManagementRediResponse Specialist
8/10 Bien
Luther
Voyage en famille
1 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Luther
Séjour de 7 nuits en octobre 2023
Réponse de Wendy Bray le 1 nov. 2023
Thank you for your feedback. I have taken the liberty in sharing your experience with the staff.
4/10 Médiocre
Misty M
Voyage en groupe
31 oct. 2023
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Misty M
Séjour de 7 nuits en octobre 2023
Réponse de Wendy Bray le 1 nov. 2023
Please accept our sincerest apologies. It is never our intention on our guest leaving unsatisfied. I have taken the liberty in sharing your feedback with staff.
2/10 Horrible
Izzy
30 oct. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Izzy
Séjour de 2 nuits en octobre 2023
Réponse de Antonio,RediResponse Specialist le 3 nov. 2023
Dear Izzy,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS NASHVILLE - AIRPORT/ BRILEY PKWY. I was saddened to read that your stay fell short of your expectations due to uncleanliness and bugs. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Antonio,Red Roof Management RediResponse Specialist
6/10 Satisfaisant
Kevin
Voyage en couple
27 oct. 2023
Kevin
Séjour de 7 nuits en octobre 2023
Réponse de Wendy Bray le 27 oct. 2023
Please accept our sincerest apologies we are working on correcting the lock issues.
6/10 Satisfaisant
Michelle, Knoxville
Voyage en couple
23 oct. 2023
Les points faibles : Propreté et équipements
Michelle
Séjour de 1 nuit en octobre 2023
Réponse de Wendy Bray le 24 oct. 2023
Please accept my sincerest apologies for not meeting your expectations, I am currently working diligently on improving guest satisfaction. I intend to share your experience with my staff. so they know what areas need to be improved.
2/10 Horrible
Patti
22 oct. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Patti
Séjour de 1 nuit en octobre 2023
Réponse de LaTunde Murrant. Rewards Specialist le 23 oct. 2023
Hello Patti, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS NASHVILLE - AIRPORT/ BRILEY PKWY and I appreciate your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
4/10 Médiocre
Isabelle
22 oct. 2023
Isabelle
Séjour de 2 nuits en octobre 2023
Réponse de LaTunde Murrant. Rewards Specialist le 23 oct. 2023
Hello Isabelle, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS NASHVILLE - AIRPORT/ BRILEY PKWY and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
6/10 Satisfaisant
Kevin
Voyage en couple
16 oct. 2023
Les points forts : Infrastructures et conditions de l’hébergement
Kevin
Séjour de 3 nuits en octobre 2023
Réponse de LaTunde Murrant. Rewards Specialist le 18 oct. 2023
Dear Kevin,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS NASHVILLE - AIRPORT/ BRILEY PKWY. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied that the key sometimes don't work. This will be taken into consideration to improve guest experiences with us. We will take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,LaTundeRed Roof Management RediResponse Specialist
2/10 Horrible
Miguel A.
16 oct. 2023
Miguel A.
Séjour de 1 nuit en octobre 2023
Réponse de Wendy Bray le 6 nov. 2023
Please accept our sincerest apologies for not meeting your expectations. If you are ever in the area again please consider giving us another chance as we are working diligently on customer satisfaction
2/10 Horrible
DONNA
16 oct. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
DONNA
Séjour de 2 nuits en octobre 2023
Réponse de LaTunde Murrant. Rewards Specialist le 18 oct. 2023
Hello Donna, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS NASHVILLE - AIRPORT/ BRILEY PKWY and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
2/10 Horrible
KELLY M
Voyage en groupe
12 oct. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
KELLY M
Séjour de 2 nuits en octobre 2023
Réponse de Olivia RediResponse Specialist le 12 oct. 2023
Hello Kelly,Thank you for your recent review of your stay at the HomeTowne Studios Nashville - Airport/ Briley Pkwy. I am disappointed your experience was less than ideal due to the double booked you encountered. Please accept our sincerest apologies for the impact this had on your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all our guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist
10/10 Excellent
Christy
Voyage en couple
6 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Christy
Séjour de 7 nuits en septembre 2023
Réponse de Gabrielle RediResponse Specialist le 6 oct. 2023
Dear Christy, Everyone here at the HomeTowne Studios by Red Roof Nashville - Airport/ Briley Pkwy was proud to see your 5/5 score. I am happy that our peacefulness, nice rooms and the other highlights mentioned pleased you. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely, Gabrielle Red Roof Management RediResponse Specialist
10/10 Excellent
Christy
Voyage en couple
5 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christy
Séjour de 7 nuits en septembre 2023
Réponse de Gabrielle RediResponse Specialist le 6 oct. 2023
Dear Christy, Everyone here at the HomeTowne Studios by Red Roof Nashville - Airport/ Briley Pkwy was proud to see your 5/5 score. Your kind words regarding our clean rooms, excellent staff and the other highlights mentioned are much appreciated. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback. Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another 5-star experience. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
2/10 Horrible
Sanh
Voyage d’affaires
4 oct. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sanh
Séjour de 2 nuits en septembre 2023
Réponse de Gabrielle RediResponse Specialist le 5 oct. 2023
Thank you for taking a moment to leave a review, Sanh. The staff and I at the HomeTowne Studios by Red Roof Nashville - Airport/ Briley Pkwy were disappointed to see your 2/10 score following your stay. In order to understand what prompted your 2/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely, Gabrielle Red Roof Management RediResponse Specialist
2/10 Horrible
Shelley
3 oct. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shelley
Séjour de 1 nuit en octobre 2023
Réponse de Wendy Bray le 24 oct. 2023
Please accept our sincerest apologies for not meeting your expectations, we are currently working diligently on improving guest satisfaction
2/10 Horrible
Cassie
26 sept. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
WORSE MOTEL/HOTEL EVER i have more pictures
Cassie
Séjour de 7 nuits en septembre 2023
Réponse de Oshane RediResponse Specialist le 27 sept. 2023
Dear Cassie, Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS NASHVILLE - AIRPORT/ BRILEY PKWY. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described along with the other issues mentioned. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist
2/10 Horrible
Tranika
25 sept. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tranika
Séjour de 2 nuits en septembre 2023
Réponse de Zachary Franzone le 25 sept. 2023
I am sorry for the inconvenience. Moving forward we would love the chance to make up dor this. Thank You and Our Apologies, HomeTowne Studios Nashville
2/10 Horrible
Alexey
Voyage en famille
24 sept. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alexey
Séjour de 2 nuits en septembre 2023
Réponse de Gabrielle RediResponse Specialist le 24 sept. 2023
Estimado Alexey,Gracias por su reseña después de su estadía en HomeTowne Studios by Red Roof Nashville - Airport/ Briley Pkwy. Lamentamos haber descubierto que no quedó completamente impresionado con nosotros durante su reciente estadía. Usted indicó que cuando llegó le dijeron que no teníamos habitaciones disponibles, lo cual fue triste de leer.Los comentarios de los huéspedes, como el suyo, ayudan a Red Roof a mejorar la experiencia de nuestros huéspedes, así que gracias por compartirlos con nosotros. Sería un placer ofrecer mejores alojamientos en cualquiera de las ubicaciones de nuestra marca en el futuro.Con gracias,Gabrielle Red Roof Management RediResponse Specialist
2/10 Horrible
fnu
Voyage en groupe
23 sept. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
DO NOT BOOK THIS...
fnu
Séjour de 2 nuits en septembre 2023
Réponse de Gabrielle RediResponse Specialist le 24 sept. 2023
Dear Fnu,Thank you for your review following your stay at HomeTowne Studios by Red Roof Nashville - Airport/ Briley Pkwy. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the smell described, the noise mentioned and the other listed issues hindered your stay, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We wish you all the best in your future travels.With thanks, Gabrielle Red Roof Management RediResponse Specialist
2/10 Horrible
Christian
Voyage d’affaires
23 sept. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Christian
Séjour de 4 nuits en septembre 2023
Réponse de Gabrielle RediResponse Specialist le 24 sept. 2023
Thank you for taking a moment to leave a review, Christian. The staff and I at the HomeTowne Studios by Red Roof Nashville - Airport/ Briley Pkwy were disappointed to see your 1/5 score following your stay. You stated that they had to open the door with a flat bar because there was no key for the room, which was saddening to read. Our Red Roof team is committed to satisfying our guests, so your comments have been shared with management in an effort to address your concerns. Please know that we value you as our guest and appreciate your feedback.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, GabrielleRed Roof ManagementRediResponse Specialist
8/10 Bien
Christina
Voyage en famille, Voyage en couple
22 sept. 2023
Christina
Séjour de 14 nuits en septembre 2023
Réponse de Kamaria Red Roof Management RediResponse Special le 23 sept. 2023
Dear Christina,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS NASHVILLE - AIRPORT/ BRILEY PKWY. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 4/5 score following your stay. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist
2/10 Horrible
Carla
Voyage en couple
16 sept. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Carla
Séjour de 1 nuit en septembre 2023
Réponse de Kamaria Red Roof Management RediResponse Special le 18 sept. 2023
Dear Carla,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS NASHVILLE - AIRPORT/ BRILEY PKWY. It's great to hear that you found our front desk staff to be helpful, towels to be clean, bed to be comfortable and all the other positive features highlighted. However, I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issues highlighted which hindered your stay. I will be sharing your comments with the management team in an effort to have your concerns addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist
2/10 Horrible
Johanne, Henderson
15 sept. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Johanne
Séjour de 1 nuit en septembre 2023
Réponse de Gabrielle RediResponse Specialist le 16 sept. 2023
Thank you for taking a moment to leave a review, Johanne. The staff and I at the HomeTowne Studios by Red Roof Nashville - Airport/ Briley Pkwy were disappointed to see your 1/5 score following your stay. You stated that we were overbooked, which resulted in you not staying. At Red Roof, it is our intention to prevent similar problems in the future, so your comments will be taken into consideration as it will help us to improve our guest experience.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely, GabrielleRed Roof ManagementRediResponse Specialist
2/10 Horrible
Brenden
15 sept. 2023
Brenden
Séjour de 2 nuits en septembre 2023
Réponse de Carla Red Roof Management le 17 sept. 2023
Hello Brenden, Thank you for taking a moment to complete our survey. At the HomeTowne Studios By Red Roof Nashville - Airport/ Briley Pkwy we strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist
2/10 Horrible
Patrick
13 sept. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Patrick
Séjour de 7 nuits en septembre 2023
Réponse de Xao Red Roof Management RediResponse Specialist le 15 sept. 2023
Hello Patrick,Your review of the HomeTowne Studios By Red Roof Nashville - Airport/ Briley Pkwy was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that we make improvements. Thanks again for sharing your rating. We would love to provide you with an improved stay at any of our Red Roof locations your next trip. Respectfully,XaoRed Roof ManagementRediResponse Specialist
10/10 Excellent
Keturah
6 sept. 2023
Les points forts : Propreté
Keturah
Séjour de 7 nuits en août 2023
Réponse de Xao RediResponse Specialist le 7 sept. 2023
Hi Keturah,Thank you for sharing your 5/5 rating with us. Our staff at the HomeTowne Studios By Red Roof Nashville - Airport/ Briley Pkwy was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests and we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share more.Once again, we would like to extend our gratitude for your rating. It would be our pleasure to host you at our Red Roof again in the future.Appreciatively,XaoRediResponse Specialist
2/10 Horrible
Chehalis
3 sept. 2023
Chehalis
Séjour de 1 nuit en septembre 2023
Réponse de Gabrielle RediResponse Specialist le 24 sept. 2023
Thank you for taking a moment to leave a review, Chehalis. The staff and I at the HomeTowne Studios by Red Roof Nashville - Airport/ Briley Pkwy were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
10/10 Excellent
Kecalf
Voyage en famille, Voyage d’affaires
11 août 2023
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Kecalf
Séjour de 2 nuits en mai 2023
Réponse de Antonio,RediResponse Specialist le 12 août 2023
Dear Kecalf,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS NASHVILLE - AIRPORT/ BRILEY PKWY. It’s great to hear that you found our property to be safe and secure. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof Management
2/10 Horrible
Cassandra
Voyage en famille
31 juil. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cassandra
Séjour de 2 nuits en juillet 2023
Réponse de Antonio,RediResponse Specialist le 6 août 2023
Dear Cassandra,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS NASHVILLE - AIRPORT/ BRILEY PKWY. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with what you described as issue relating to your reservation and not being able to access your room. We will take your comments into consideration to make changes to improve our customer experience. I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,Antonio,Red Roof Management
4/10 Médiocre
Brad
Voyage en famille
31 juil. 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Do not stay here
Brad
Séjour de 2 nuits en juillet 2023
Réponse de LaTunde Murrant. Rewards Specialist le 2 août 2023
Dear Brad,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS NASHVILLE - AIRPORT/ BRILEY PKWY. I was saddened to read that your stay fell short of your expectations due to the insects and other concerns you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,LaTundeRed Roof Management RediResponse Specialist