Avis
9,0
Merveilleux
9,2/10
Propreté
9,2/10
Personnel et service
9,0/10
Équipements
9,2/10
Infrastructures et conditions de l’hébergement
9,0/10
Écoresponsabilité
Avis
19 mai 2015
Les points faibles : Confort de la chambre
8/10 Bien
Aimee
19 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Aimee
Séjour de 1 nuit en mars 2024
Réponse de Edward Costa le 21 mars 2024
Dear Aimee,We are delighted to have been your chosen hotel during your recent stay in Napa Valley. It was truly a pleasure to serve you.Sincerely, Edward CostaManaging Director
10/10 Excellent
ALLAN
15 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ALLAN
Séjour de 1 nuit en février 2024
Réponse de Edward Costa le 15 févr. 2024
Dear Allan,Thank you for staying at Carneros Resort and Spa. We hope you choose to create more memories with us whenever your travels bring you back to Napa Valley.Sincerely, Edward CostaManaging Director
10/10 Excellent
Julia
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
12 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Julia
Séjour de 2 nuits en février 2024
Réponse de Edward Costa le 5 mars 2024
Dear Julia,We are delighted you chose Carneros Resort and Spa for your Napa Valley getaway. Thank you for your kind review. It was truly our pleasure to serve you.Sincerely, Edward CostaManaging Director
10/10 Excellent
Helen
Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
15 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Helen
Séjour de 1 nuit en janvier 2024
Réponse de Edward Costa le 15 janv. 2024
Dear Helen,Thank you for taking the time to relay feedback regarding your recent stay with us in Napa Valley. We take your feedback to heart and will continue to strive to deliver the highest level of customer service for all members of the family. Please let me know if your travels return you to our beautiful wine country, as I will personally assist to ensure another wonderful stay.Sincerely, Edward CostaManaging Director
10/10 Excellent
Nicole
Voyage en famille
28 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nicole
Séjour de 1 nuit en décembre 2023
Réponse de Edward Costa le 28 déc. 2023
Dear Nicole,Thank you for taking the time to write a review. We are delighted your experience at Carneros was a special one. We hope to welcome you back soon.Sincerely, Edward CostaManaging Director
10/10 Excellent
Rebecca
26 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rebecca
Séjour de 1 nuit en novembre 2023
Réponse de Edward Costa le 28 déc. 2023
Dear Rebecca,Thank you for choosing Carneros Resort and Spa. We are delighted that you enjoyed your stay with us, and we hope to welcome you back soon.Sincerely, Edward CostaManaging Director
10/10 Excellent
Morgan
25 nov. 2023
Morgan
Séjour de 1 nuit en novembre 2023
Réponse de Edward Costa le 28 déc. 2023
Dear Morgan,Thank you for staying at Carneros Resort and Spa. We hope you choose to create more memories with us whenever your travels bring you back to Napa Valley.Sincerely, Edward CostaManaging Director
10/10 Excellent
Goldie
24 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Goldie
Séjour de 1 nuit en novembre 2023
Réponse de Edward Costa le 28 déc. 2023
Dear Goldie,We are delighted you chose Carneros Resort and Spa for your Napa Valley getaway. Thank you for your kind review. It was truly our pleasure to serve you.Sincerely, Edward CostaManaging Director
8/10 Bien
Maiyer
Voyage en couple
23 oct. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Maiyer
Séjour de 2 nuits en octobre 2023
Réponse de Edward Costa le 16 nov. 2023
Dear Maiyer,We appreciate your business and value your honest feedback. Your comments have been shared with the resort team as a critical way of understanding how we can improve. We hope to have the opportunity to welcome you back for a more positive experience in the future.Sincerely, Edward CostaManaging Director
10/10 Excellent
Ari
19 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ari
Séjour de 4 nuits en octobre 2023
Réponse de Edward Costa le 20 oct. 2023
Dear Ari,We are delighted you chose Carneros Resort and Spa for your Napa Valley getaway. Thank you for your kind review. It was truly our pleasure to serve you.Sincerely, Edward CostaManaging Director
10/10 Excellent
Julia
12 sept. 2023
Julia
Séjour de 1 nuit en septembre 2023
Réponse de Edward Costa le 4 oct. 2023
Dear Julia,We are delighted you chose Carneros Resort and Spa for your Napa Valley getaway. Thank you for your kind review. It was truly our pleasure to serve you.Sincerely, Edward CostaManaging Director
8/10 Bien
Carolyn
20 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Carolyn
Séjour de 1 nuit en août 2023
Réponse de Edward Costa le 21 août 2023
Dear Carolyn,We are delighted you chose Carneros Resort and Spa for your Napa Valley getaway. Thank you for your review. It was truly our pleasure to serve you.Sincerely, Edward CostaManaging Director
6/10 Satisfaisant
Dina
16 août 2023
Les points forts : Propreté et équipements
Les points faibles : Personnel et service
Dina
Séjour de 2 nuits en août 2023
Réponse de Edward Costa le 14 sept. 2023
Dear Dina,Thank you for your review of your recent stay here at Carneros Resort and Spa. We are disheartened to learn about your visit. This is certainly not the Carneros experience we are known for, and we hope we can turn your review into a more positive one should you consider returning to us in the future. Please feel free to reach out to me directly, as we hope you will provide us the opportunity to connect with you and learn more from your experience.Sincerely, Edward CostaManaging Director
6/10 Satisfaisant
Steve
3 juil. 2023
Steve
Séjour de 1 nuit en juillet 2023
Réponse de Edward Costa le 28 juil. 2023
Dear Steve,Thank you for your review of your recent stay here at Carneros Resort and Spa. We are disheartened to learn about your visit. Please feel free to reach out to me directly, as we hope you will provide us the opportunity to connect with you and learn more from your experience.Sincerely, Edward CostaManaging Director
10/10 Excellent
Keith
14 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Keith
Séjour de 3 nuits en juin 2023
Réponse de Edward Costa le 6 juil. 2023
Dear Keith,We are delighted you chose Carneros Resort and Spa for your Napa Valley getaway. Thank you for your wonderful review. It was truly a pleasure to serve you.Sincerely, Edward CostaManaging Director
10/10 Excellent
Thomas
24 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Thomas
Séjour de 1 nuit en avril 2023
Réponse de Edward Costa le 25 avr. 2023
Dear Thomas,Thank you for choosing Carneros Resort and Spa. We are delighted that you enjoyed your stay with us, and we hope to welcome you back soon.Sincerely, Edward CostaManaging Director
10/10 Excellent
Kristen
24 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kristen
Séjour de 2 nuits en avril 2023
Réponse de Edward Costa le 25 avr. 2023
Dear Kristen,Thank you for taking the time to write such a wonderful review, and for being our guest at Carneros Resort and Spa. We are delighted your experience at Carneros was a special one. Sincerely, Edward CostaManaging Director
10/10 Excellent
Adam
Voyage en groupe
10 avr. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
The relax factory
Adam
Séjour de 1 nuit en avril 2023
Réponse de Edward Costa le 10 avr. 2023
Dear Adam,Thank you for choosing Carneros Resort and Spa. We are delighted that you enjoyed your stay with us, and we hope to welcome you back soon.Sincerely, Edward CostaManaging Director
10/10 Excellent
Lucine
Voyage en famille
17 janv. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lucine
Réponse de Edward Costa le 17 janv. 2023
Dear Lucine,Thank you for choosing Carneros Resort and Spa. We are delighted that you enjoyed your stay with us, and we hope to welcome you back soon.Sincerely, Edward CostaManaging Director
6/10 Satisfaisant
Kristi
27 déc. 2022
Les points forts : Personnel et service et confort de la chambre
Very sad quality of stay
Kristi
Séjour de 1 nuit en décembre 2022
Réponse de Edward Costa le 27 déc. 2022
Dear Kristi,Thank you for your review of your recent stay here at Carneros Resort and Spa. We are disheartened to learn about your visit. This is certainly not the Carneros experience we are known for, and we hope we can turn your review into a more positive one should you consider returning to us in the future. Please feel free to reach out to me directly, as we hope you will provide us the opportunity to connect with you and learn more from your experience.Sincerely, Edward CostaManaging Director
6/10 Satisfaisant
Kevin
17 déc. 2022
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Incredible and not
Kevin
Séjour de 2 nuits en décembre 2022
Réponse de Edward Costa le 19 déc. 2022
Dear Kevin,Thank you for taking the time to share your feedback, and for being our guest at Carneros Resort and Spa. I am sorry to see that all areas of your stay were not exceptional. Please know we take your feedback to heart and will address the issues you mentioned.We hope to have the opportunity to welcome you back to Carneros Resort and Spa in the future. Sincerely, Edward CostaManaging Director
6/10 Satisfaisant
Alexis
25 nov. 2022
Les points forts : Personnel et service
Les points faibles : Propreté
Disappointed upkeep at Carneros
Alexis
Séjour de 2 nuits en novembre 2022
Réponse de Edward Costa le 27 nov. 2022
Dear Alexis,Thank you for taking the time to share your feedback, and for being our guest at Carneros Resort and Spa. I would like to sincerely apologize for the disappointing visit at our resort. I would greatly appreciate the opportunity to speak with you further. We hope to have the opportunity to welcome you back to Carneros Resort and Spa. Sincerely, Edward CostaManaging Director
10/10 Excellent
Abby
18 oct. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Abby
Séjour de 1 nuit en octobre 2022
6/10 Satisfaisant
Joann
Voyage en groupe
12 sept. 2022
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Propreté et personnel et service
Joann
Séjour de 3 nuits en septembre 2022
Réponse de Edward Costa le 12 sept. 2022
Dear Joann,Thank you for your review of your recent stay here at Carneros Resort and Spa. We are disheartened to learn about your visit. This is certainly not the Carneros experience we are known for, and we hope we can turn your review into a more positive one should you consider returning to us in the future. Please feel free to reach out to me directly, as we hope you will provide us the opportunity to connect with you and learn more from your experience.Sincerely, Edward CostaManaging Director
10/10 Excellent
Donald
7 sept. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Donald
Séjour de 1 nuit en septembre 2022
Réponse de Edward Costa le 7 sept. 2022
Dear Donald,Thank you for taking the time to write such a wonderful review, and for being our guest at Carneros Resort and Spa. We sincerely appreciate your kind words and are delighted your experience at Carneros was a special one. We hope to welcome you back soon.Sincerely, Edward CostaManaging Director
10/10 Excellent
Kristi
6 sept. 2022
Kristi
Séjour de 1 nuit en septembre 2022
Réponse de Edward Costa le 8 sept. 2022
Dear Kristi,Thank you for choosing Carneros Resort and Spa. We are delighted that you enjoyed your stay with us, and we hope to welcome you back soon.Sincerely, Edward CostaManaging Director
6/10 Satisfaisant
Donna M
17 août 2022
Les points forts : Personnel et service
Donna M
Séjour de 2 nuits en août 2022
Réponse de Edward Costa le 17 août 2022
Dear Donna,
Thank you for your review of your recent stay here at Carneros Resort and Spa. We are disheartened to learn about your visit. We hope we can turn your review into a more positive one should you consider returning to us in the future. Please feel free to reach out to me directly, as we hope you will provide us the opportunity to connect with you and learn more from your experience.
Sincerely,
Edward Costa
Managing Director
8/10 Bien
David
4 août 2022
Les points forts : Personnel et service et confort de la chambre
David
Séjour de 2 nuits en août 2022
Réponse de Edward Costa le 5 août 2022
Dear David,
Thank you for taking the time to share your feedback, and for being our guest at Carneros Resort and Spa. We hope to have the opportunity to welcome you back again soon.
Sincerely,
Edward Costa
Managing Director
10/10 Excellent
William
Voyage en couple
20 juil. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
William
Séjour de 3 nuits en juillet 2022
Réponse de Edward Costa le 20 juil. 2022
Dear William,
Thank you for taking the time to write such a wonderful review, and for being our guest at Carneros Resort and Spa. We sincerely appreciate your kind words and are delighted your experience at Carneros was a special one. We hope to welcome you back soon.
Sincerely,
Edward Costa
Managing Director
8/10 Bien
Tim
15 juin 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tim
Séjour de 2 nuits en juin 2022
8/10 Bien
ian
Voyage en couple
10 juin 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ian
Séjour de 1 nuit en juin 2022
Réponse de Edward Costa le 10 juin 2022
Dear Ian,
It was our pleasure to welcome you to Carneros Resort and Spa. We strive to provide our guests with a relaxing and memorable experience, and I am pleased you enjoyed your stay and dinner at FARM. Thank you for taking the time to comment following your recent visit. Your constructive feedback will be used to help us make improvements. We hope to have the opportunity to welcome you back to Carneros Resort and Spa very soon.
Sincerely,
Edward Costa
Managing Director
10/10 Excellent
Patricia
Voyage en couple
26 mai 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Patricia
Séjour de 4 nuits en mai 2022
Réponse de Edward Costa le 20 juil. 2022
Dear Patricia,
Thank you for choosing Carneros Resort and Spa. We are delighted that you enjoyed your stay with us, and we hope to welcome you back soon.
Sincerely,
Edward Costa
Managing Director
6/10 Satisfaisant
Alexander
Voyage en famille
9 mai 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alexander
Séjour de 2 nuits en mai 2022
Réponse de Edward Costa le 9 mai 2022
Dear Alexander,
Thank you for taking the time to share your feedback, and for being our guest at Carneros Resort and Spa. Please know your feedback will be used to help us make improvements. We hope to have the opportunity to welcome you back to Carneros Resort and Spa in the future.
Sincerely,
Edward Costa
Managing Director
8/10 Bien
Misha
4 mai 2022
Misha
Séjour de 1 nuit en avril 2022
10/10 Excellent
Ann
Voyage en couple
4 mai 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ann
Séjour de 1 nuit en avril 2022
Réponse de Edward Costa le 4 mai 2022
Dear Ann,
Thank you for taking the time to write a review, and for being our guest at Carneros Resort and Spa. We sincerely appreciate your kind words and are delighted your experience at Carneros was a special one. We hope to welcome you back soon.
Sincerely,
Edward Costa
Managing Director
8/10 Bien
Kevin Gerald
Voyage en couple
26 avr. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kevin Gerald
Séjour de 7 nuits en avril 2022
Réponse de Edward Costa le 26 avr. 2022
Dear Kevin,
Thank you for taking the time to share your experience, and for being our guest at Carneros Resort and Spa. I am pleased you enjoyed your stay. Please know your constructive feedback will be used to help us make improvements. We hope to have the opportunity to welcome you back to Carneros Resort and Spa very soon.
Sincerely,
Edward Costa
Managing Director
10/10 Excellent
chloe
22 mars 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
chloe
Séjour de 2 nuits en mars 2022
Réponse de Edward Costa le 22 mars 2022
Dear Chloe,
Thank you for taking the time to write a review, and for being our guest at Carneros Resort and Spa. We sincerely appreciate your kind words and are delighted your experience at Carneros was a special one. We hope to welcome you back soon.
Sincerely,
Edward Costa
Managing Director
10/10 Excellent
Eric
20 févr. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Unique experience - your own little luxury house
Eric
Séjour de 3 nuits en février 2022
Réponse de Edward Costa le 21 févr. 2022
Dear Eric,
We truly thank you for this wonderful review of your experience at Carneros Resort and Spa. Please know your thoughtful comments have been shared with our team. We hope to welcome you back to Napa Valley very soon.
Sincerely,
Edward Costa
Managing Director
6/10 Satisfaisant
Shannon
Voyage en groupe
24 janv. 2022
Les points forts : Personnel et service
Les points faibles : Confort de la chambre
I’d skip this place.
Shannon
Séjour de 1 nuit en janvier 2022
Réponse de Edward Costa le 24 janv. 2022
Dear Shannon,
Thank you for your review of your recent stay here at Carneros Resort and Spa. We are disheartened to learn about your visit. This is certainly not the Carneros experience we are known for, and we hope we can turn your review into a more positive one should you consider returning to us in the future. Please feel free to reach out to me directly, as we hope you will provide us the opportunity to connect with you and learn more from your experience.
Sincerely,
Edward Costa
Managing Director
2/10 Horrible
Jennifer
Voyage en couple
18 janv. 2022
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Propreté et personnel et service
Jennifer
Séjour de 3 nuits en janvier 2022
Réponse de Edward Costa le 18 janv. 2022
Dear Jennifer, Thank you for taking the time to share your feedback, and for being our guest at Carneros Resort and Spa. I am sorry to see that your stay was not exceptional. I would appreciate the opportunity to speak with you further. We hope to welcome you back to Carneros Resort and Spa in the future.
Sincerely, Edward Costa Managing Director
4/10 Médiocre
Chris
28 déc. 2021
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Not worth staying here until service level returns
Chris
Séjour de 1 nuit en décembre 2021
Réponse de Edward Costa le 28 déc. 2021
Dear Chris,
Thank you for your review of your recent stay here at Carneros Resort and Spa. We are disheartened to learn about your visit. This is certainly not the Carneros experience we are known for, and we hope we can turn your review into a more positive one should you consider returning to us in the future. Please feel free to reach out to me directly, as we hope you will provide us the opportunity to connect with you and learn more from your experience.
Sincerely,
Edward Costa
Managing Director
10/10 Excellent
Madhubanti
Voyage en couple
8 nov. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Madhubanti
Séjour de 2 nuits en novembre 2021
Réponse de Edward Costa le 8 nov. 2021
Dear Madhubanti,
Thank you for choosing Carneros Resort and Spa, and for taking the time to share your experience. We are delighted that you enjoyed your stay with us, and hope to welcome you back soon.
Sincerely,
Edward Costa
Managing Director
4/10 Médiocre
Claudia
Voyage en groupe
5 oct. 2021
Les points forts : Propreté
Les points faibles : Personnel et service
Claudia
Séjour de 3 nuits en octobre 2021
Réponse de Edward Costa le 5 oct. 2021
Dear Claudia,
Thank you for your review of your recent stay here at Carneros Resort and Spa. We are disheartened to learn about your visit. This is certainly not the Carneros experience we are known for, and we hope we can turn your review into a more positive one should you consider returning to us in the future. Please feel free to reach out to me directly, as we hope you will provide us the opportunity to connect with you and discuss further.
Sincerely,
Edward Costa
Managing Director
10/10 Excellent
Robi
Voyage en couple
20 sept. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robi
Séjour de 1 nuit en septembre 2021
Réponse de Edward Costa le 27 sept. 2021
Dear Robi,
Thank you for choosing Carneros Resort and Spa. We are delighted that you enjoyed your stay with us, and hope to welcome you back soon.
Sincerely,
Edward Costa
Managing Director
10/10 Excellent
Kathryn
Voyage en couple
7 sept. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kathryn
Séjour de 3 nuits en septembre 2021
Réponse de Edward Costa le 7 sept. 2021
Dear Kathryn,
Thank you for choosing Carneros Resort and Spa, and for taking the time to share your experience. We are delighted that you enjoyed your stay with us, and hope to welcome you back soon.
Sincerely,
Edward Costa
Managing Director
10/10 Excellent
Randy
7 sept. 2021
Randy
Séjour de 3 nuits en septembre 2021
8/10 Bien
Vivian
29 août 2021
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Vivian
Séjour de 1 nuit en août 2021
Réponse de Edward Costa le 27 sept. 2021
Dear Vivian,
Thank you for taking the time to share your feedback, and for being our guest at Carneros Resort and Spa. I would like to apologize for the disappointing visit at our resort. Please know your feedback will be used to help us make improvements. We hope to have the opportunity to welcome you back to Carneros Resort and Spa in the future.
Sincerely,
Edward Costa
Managing Director
10/10 Excellent
Chris
3 août 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chris
Séjour de 2 nuits en juillet 2021
4/10 Médiocre
Will
25 juil. 2021
Will
Séjour de 2 nuits en juillet 2021