Avis sur Extended Stay America Suites Melbourne Airport
Extended Stay America Suites Melbourne Airport
1701 Evans Rd, Melbourne, FL
Avis
7,4
Bien
7,6/10
Propreté
8,2/10
Personnel et service
6,8/10
Équipements
7,4/10
Infrastructures et conditions de l’hébergement
6,4/10
Écoresponsabilité
Avis
Voyage en couple
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Hotel Management le 24 avr. 2024
Dear Louise, Thank you for choosing us for your accommodation needs. We are delighted that you found our hotel well-located and our staff welcoming during your stay as tourists. Your satisfaction is important to us, and we are glad we could meet your needs during your visit. However, we regret any inconvenience caused by the limitations you experienced during your long-term accommodation. We are committed to continually improving our services to accommodate leisure and business travelers like yourself. Your feedback is invaluable in helping us identify areas for improvement, and we appreciate your understanding. We hope you will consider returning for another stay, and we will strive to ensure it's even more enjoyable. Sincerely,Hotel Management
8/10 Bien
Louise
21 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Louise
Séjour de 3 nuits en avril 2024
6/10 Satisfaisant
Michel
3 janv. 2022
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Michel
Séjour de 1 nuit en janvier 2022
6/10 Satisfaisant
Dominique, St-Amable,Qc,Canada
21 févr. 2016
Les points forts : Personnel et service
Bon rapport/qualité/prix
Dominique
6/10 Satisfaisant
Guillaume, France
21 mars 2013
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bien pour une nuit
Guillaume
4/10 Médiocre
Alina
23 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté
Alina
Séjour de 2 nuits en avril 2024
Réponse de Hotel Management le 24 avr. 2024
Dear Alina, We sincerely apologize for the cleanliness issues you encountered during your stay. Your comfort and satisfaction are our top priorities, and we regret any inconvenience caused by the condition of the sleeper sofa, closet shelf, and sticky floors. Please know that we take your feedback seriously and are addressing these concerns with our housekeeping team to ensure thorough cleaning and maintenance throughout our property. We appreciate your kind words about our staff and assure you that we are committed to providing a clean and comfortable environment for all our guests. Your feedback helps us improve, and we hope to welcome you back for a better experience in the future.Sincerely,Hotel Management
10/10 Excellent
Jessica
18 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jessica
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 19 avr. 2024
Dear Jessica, We are thrilled you enjoyed your Extended Stay America stay! It's so nice to know you had easy access to everything and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for your kind words, and we look forward to welcoming you back soon!Sincerely,Hotel Management
6/10 Satisfaisant
John D
15 avr. 2024
John D
Séjour de 4 nuits en avril 2024
10/10 Excellent
Franci, Maple Grove
Voyage en famille
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Franci
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 15 avr. 2024
Dear Franci, We are thrilled to hear that you found your room at Extended Stay America to be spacious and exceeded your expectations! Providing comfortable accommodations is our priority, and we're delighted that you enjoyed your stay. Thank you for choosing us, and we look forward to welcoming you back for another enjoyable experience.Sincerely,Hotel management
4/10 Médiocre
hoang
Voyage en famille
11 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
hoang
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 11 avr. 2024
Dear Hoang, We apologize for the inconvenience you experienced with the cleanliness and odor of your room. Your feedback is essential, and we take it seriously. Rest assured, we will address these issues with our housekeeping team to ensure that our rooms meet the highest standards of cleanliness and comfort. Thank you for bringing this matter to our attention, and we hope to have the opportunity to provide you with a much-improved experience in the future. Sincerely,Hotel Management
4/10 Médiocre
Danny
Voyage en famille
8 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté
Danny
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 10 avr. 2024
Dear Danny, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
10/10 Excellent
Ivan
Voyage en famille avec de jeunes enfants
6 avr. 2024
Les points forts : Propreté et équipements
Ivan
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 7 avr. 2024
Dear Ivan, Thank you for your positive feedback! We are delighted that you had a good experience at Extended Stay America. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay soon!Sincerely,Hotel Management
8/10 Bien
Lisa
Voyage en famille, Voyage avec des animaux de compagnie
5 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lisa
Séjour de 2 nuits en mars 2024
Réponse de Hotel Management le 6 avr. 2024
Dear Lisa, We sincerely appreciate your detailed feedback about your recent stay with us. While we are pleased you found our linens clean and the room well-maintained, we apologize for any inconvenience caused by the hallway odor. Please rest assured that we are addressing this issue to ensure a more pleasant environment for all our guests. We are delighted that you found our hotel pet-friendly, and we are glad the dog magnet was helpful for you. Your comfort and satisfaction are our top priorities, and we are committed to continuously improving our services. Thank you for choosing to stay with us, and we hope to welcome you back for an even better experience in the future.Sincerely,Hotel Management
2/10 Horrible
Dennis
Voyage en famille
2 avr. 2024
Les points faibles : Propreté, personnel et service, équipements
Dennis
Séjour de 25 nuits en mars 2024
Réponse de Katrina Kane le 2 avr. 2024
Dear Dennis,Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.
2/10 Horrible
Marie
Voyage en famille
1 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marie
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 2 avr. 2024
Dear Marie, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
4/10 Médiocre
Minellys
Voyage en famille avec de jeunes enfants, Voyage d’affaires
1 avr. 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Minellys
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 1 avr. 2024
Dear Minellys, Thank you for sharing your feedback with us. We apologize for falling short of your expectations during your recent stay. Your feedback regarding the lack of an ice machine and breakfast offerings is noted, and we will explore options to enhance these amenities. We strive to provide value for our guests and regret if you found the experience lacking. We appreciate your input and hope to have the opportunity to welcome you back in the future with improved offerings that meet your expectations. Thank you for sharing your concerns with us.Sincerely,Hotel Management
10/10 Excellent
Daniel
Voyage en famille avec de jeunes enfants
30 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Daniel
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 30 mars 2024
Dear Daniel, It was a pleasure to read your fantastic review about your time with us. We strive to give our guests outstanding hospitality and appreciate your compliments. Thank you, and we hope to be your hotel of choice every time you visit the city.Sincerely,Hotel Management
4/10 Médiocre
DAVID
Voyage en famille
29 mars 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
DAVID
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 30 mars 2024
Dear DAVID, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your room preparations. We will address this with our team to ensure rooms are checked so everything is in order as we proceed. Apart from this, we hope you had a pleasant time. Please return, and we will make your next stay with us outstanding.Sincerely,Hotel Management
4/10 Médiocre
Shawna
Voyage en famille
24 mars 2024
Shawna
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 25 mars 2024
Dear Shawna, Thank you for your feedback. We apologize for the issues you encountered during your stay. Ensuring a comfortable and safe environment for our guests is our priority, and we regret falling short of your expectations. Immediate measures are being taken to address the odor, shower curtain, and security concerns mentioned. Your feedback is invaluable, and we appreciate your understanding. We hope to have the opportunity to provide you with a much-improved experience on your next visit. Sincerely,Hotel Management
4/10 Médiocre
Denis
16 mars 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Denis
Séjour de 3 nuits en mars 2024
Réponse de Hotel Management le 17 mars 2024
Dear Denis, We apologize for the inconvenience you experienced during your stay. Your feedback regarding the lack of kitchen amenities and breakfast offerings is concerning and not reflective of the standards we strive to maintain. We understand your disappointment and regret any inconvenience caused. Please know that we take your comments seriously, and immediate action will be taken to address and rectify these issues. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management
10/10 Excellent
Kenneth
Voyage en couple
15 mars 2024
Kenneth
Séjour de 1 nuit en mars 2024
10/10 Excellent
Theodore, Fort Pierce
11 mars 2024
Theodore
Séjour de 1 nuit en mars 2024
10/10 Excellent
Melissa
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
4 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Melissa
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 4 mars 2024
Dear Melissa, Thank you for sharing your positive experience at Extended Stay America. We're delighted to hear that our guest services team provided excellent assistance, making your check-in a seamless and comforting process. Your kind words are truly appreciated. We look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management
2/10 Horrible
Jackie
29 févr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jackie
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 1 mars 2024
Dear Jackie, Thank you for being our guest. Please accept our apologies for the problems while you were here. Our guests' comfort is our priority, so we take these concerns seriously and will address them with our team. Our front desk is there to help you solve issues. We appreciate your feedback and hope we have an opportunity to restore your confidence in us in the future.Sincerely,Hotel Management
10/10 Excellent
Kayla
26 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kayla
Séjour de 1 nuit en février 2024
2/10 Horrible
Marcia
21 févr. 2024
Les points faibles : Propreté et personnel et service
Marcia
Séjour de 3 nuits en février 2024
10/10 Excellent
carol
17 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
carol
Séjour de 4 nuits en février 2024
Réponse de Hotel Management le 19 févr. 2024
Dear carol, Thank you for staying at Extended Stay America. We were thrilled to read your comments about the excellent service you received from our staff and how they exceeded your expectations. Compliments like yours are why we are so encouraged and committed to providing exceptional service to our guests. It was our pleasure to host your visit, and we hope you will revisit soon.Sincerely,Hotel Management
10/10 Excellent
Brian
Voyage d’affaires
14 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brian
Séjour de 3 nuits en février 2024
10/10 Excellent
Roy
13 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Roy
Séjour de 5 nuits en février 2024
Réponse de Hotel Management le 15 févr. 2024
Dear Roy, We're thrilled to see that you've had some delightful experiences during your visits to Extended Stay America! Providing excellent service and comfortable accommodations is our goal, and we're grateful for your continued loyalty. Thank you for choosing us, and we look forward to welcoming you back for many more enjoyable stays in the future!Sincerely,Hotel Management
8/10 Bien
Jean
11 févr. 2024
Les points forts : Propreté
Jean
Séjour de 1 nuit en février 2024
10/10 Excellent
Karen
Voyage en famille
9 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Karen
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 10 févr. 2024
Dear Karen, Thank you for being our guest at Extended Stay America. It is nice that you had a good stay and were pleased with the services and staff's attentiveness. Your remarks are vital; we will share them with our concerned team. We appreciate your feedback and hope we serve you again.Sincerely,Hotel Management
10/10 Excellent
joseph
5 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
joseph
Séjour de 3 nuits en février 2024
Réponse de Hotel Management le 6 févr. 2024
Dear Joseph, Thank you for your positive review of Extended Stay America! We're delighted to hear that your experience was quick, easy, and simple. Your satisfaction is our priority, and we look forward to providing you with the same efficient and comfortable service on your future visits to Extended Stay America Suites Melbourne Airport.Sincerely,Hotel Management
2/10 Horrible
Rob
3 févr. 2024
Rob
Séjour de 4 nuits en janvier 2024
10/10 Excellent
Tammy
Voyage en famille, Voyage en groupe
2 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tammy
Séjour de 1 nuit en janvier 2024
4/10 Médiocre
Gayle
Voyage en famille
2 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gayle
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 4 févr. 2024
Dear Gayle, Thank you for sharing your review. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management
2/10 Horrible
Jessica
Voyage en famille
1 févr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Jessica
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 4 févr. 2024
Dear Jessica, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
6/10 Satisfaisant
Joan
Voyage en couple
24 janv. 2024
Les points forts : Personnel et service
Joan
Séjour de 2 nuits en janvier 2024
Réponse de Hotel Management le 25 janv. 2024
Dear Joan, Thank you for choosing our hotel for your visit. Your feedback gives us the knowledge we need as we continually seek to improve our guest experience. We do consistently receive praise for our service and hospitality; however, we will note your comments as we continue to monitor our property's condition and plan for future upgrades and changes. We hope you will come back soon and let us show you the hospitality we are known for providing. Sincerely,Hotel Management
2/10 Horrible
Robert
19 janv. 2024
Full capacity, so they cancelled us!
Robert
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 20 janv. 2024
Dear Robert, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future as we would welcome the chance to provide you with an outstanding visit. Thank you.Sincerely,Hotel Management
2/10 Horrible
Richard
Voyage en famille, Voyage d’affaires
14 janv. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Richard
Séjour de 2 nuits en janvier 2024
2/10 Horrible
Eduardo
Voyage en couple
14 janv. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Eduardo
Séjour de 17 nuits en décembre 2023
Réponse de Hotel Management le 15 janv. 2024
Dear Eduardo, Thank you for taking the time to share about your stay. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Sincerely,Hotel Management
6/10 Satisfaisant
Maura
13 janv. 2024
Les points forts : Propreté
Hotel Needs Some Help
Maura
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 14 janv. 2024
Dear Maura, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guests' comments and opinions. We appreciate you pointing out specific items you loved and areas where we can improve. We will look into the instances you mentioned, as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon.Sincerely, Hotel Management
6/10 Satisfaisant
Arian
12 janv. 2024
Les points forts : Personnel et service
Arian
Séjour de 11 nuits en décembre 2023
10/10 Excellent
Rafael
Voyage d’affaires
12 janv. 2024
Rafael
Séjour de 1 nuit en janvier 2024
10/10 Excellent
Robert
11 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robert
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 17 janv. 2024
Dear Robert, Thank you for this generous review! A clean and welcoming environment is essential for a great guest experience, and we're thrilled that our efforts were noticed during your stay. Our team is dedicated to maintaining high standards, and your feedback is a beautiful validation of their hard work. We are excited to have the chance to impress you once again during your next visit to Extended Stay America.Sincerely,Hotel Management
10/10 Excellent
Ashlyn
11 janv. 2024
Ashlyn
Séjour de 1 nuit en janvier 2024
6/10 Satisfaisant
Eric
5 janv. 2024
Eric
Séjour de 1 nuit en janvier 2024
2/10 Horrible
Domingo
Voyage en famille
5 janv. 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Domingo
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Management le 10 janv. 2024
Dear Domingo, Thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
10/10 Excellent
Linda, Palm Bay
4 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Linda
Séjour de 4 nuits en décembre 2023
Réponse de Hotel Management le 10 janv. 2024
Dear Linda, Thank you for choosing Extended Stay America for your visit. We are glad you were pleased with your overall stay, particularly staff and cleanliness. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management
10/10 Excellent
Ashlyn
Voyage en famille
4 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ashlyn
Séjour de 1 nuit en janvier 2024
10/10 Excellent
Ashlyn
Voyage en famille
3 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ashlyn
Séjour de 1 nuit en janvier 2024