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Avis sur Edgar Hotel Martha's Vineyard, Ascend Hotel Collection

3 out of 5
Edgar Hotel Martha's Vineyard, Ascend Hotel Collection
227 Upper Main St, Edgartown, MA

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 222 avis sur 494." "
Note des voyageurs de 8 (Bien), d’après 168 avis sur 494." "
Note des voyageurs de 6 (Satisfaisant), d’après 67 avis sur 494." "
Note des voyageurs de 4 (Médiocre), d’après 26 avis sur 494." "
Note des voyageurs de 2 (Horrible), d’après 11 avis sur 494." "

9,0/10

Propreté

8,6/10

Personnel et service

7,6/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

8/10 Bien

Maria

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was pleasant and quite. The place was warm and enjoyable.
Séjour de 2 nuits en avril 2024
Réponse de A le 22 avr. 2024
Hi Maria, we are happy we enjoyed your stay.

10/10 Excellent

Crystal

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everyone was so nice and they upgraded my room due to it being our honeymoon.
Séjour de 2 nuits en avril 2024
Réponse de A le 22 avr. 2024
Congrats again Crystal and we are happy you enjoyed your stay.

10/10 Excellent

Elizabeth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de A le 15 avr. 2024
We are happy you enjoy your stay.

10/10 Excellent

Leigh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This hotel was perfect for what we were looking for. Roomy space and bathroom, quiet (off season) housekeeping everyday, clean, very relaxing, walking distance to downtown edgartown and lighthouse. Also very affordable in the off season - April. We would definitely stay again!
Séjour de 3 nuits en avril 2024
Réponse de A le 12 avr. 2024
We are happy you enjoyed your stay.

10/10 Excellent

Melisa

Les points forts : Propreté et infrastructures et conditions de l’hébergement
All great
Séjour de 4 nuits en avril 2024
Réponse de A le 12 avr. 2024
We are happy you enjoyed your stay.

10/10 Excellent

Linda

Voyage en famille
We had a comfortable stay and enjoyed the convenience of the location. Very pleasant all the way around!
Séjour de 2 nuits en mars 2024
Réponse de Front Desk le 22 mars 2024
We appreciate your business, thank you for your positive feedback, we are looking forward to you staying with us again. Thank you.

8/10 Bien

Dawn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de General Manager le 14 févr. 2024
Hello Dawn, Thank you for providing us with your rating of 4 out 5. We hope you enjoyed your visit. We will see you next time!

10/10 Excellent

John Francis

Séjour de 2 nuits en janvier 2024
Réponse de General Manager le 10 janv. 2024
Hello Mr. Francis, Thank you for rating us 5 out 5. We appreciate the rating and hope to welcome you back in the near future.

4/10 Médiocre

Peter

Séjour de 2 nuits en décembre 2023
Réponse de Courtney le 15 déc. 2023
Thank you for your feedback and we have shared your experience with our staff.

8/10 Bien

Carolyn

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Convenient, clean, and nice property. Some staff were great, others were a bit underwhelming and unhelpful.
Séjour de 2 nuits en novembre 2023
Réponse de A le 28 nov. 2023
We happy you enjoyed your stay and look forward to seeing you again.

10/10 Excellent

Sam

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de A le 28 nov. 2023
Happy you enjoyed.

10/10 Excellent

Sabine

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de A le 21 oct. 2023
Hi Sabine, we are happy you enjoyed your stay with us.

8/10 Bien

Sean

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en septembre 2023
Réponse de Edgar Hotel le 24 sept. 2023
Hello Sean, thank you for providing us with your feedback and we are glad you enjoyed your stay!

4/10 Médiocre

Markita

Séjour de 3 nuits en août 2023
Réponse de Eli le 23 août 2023
Hello Markita, thank you for staying with us, we appreciate your valuable feedback.

4/10 Médiocre

Lynnette

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
My stay was disappointing. I was given a room with an ant infestation. I set a closed bottle of juice on my nightstand and five minutes later it was covered in ants. There were no others rooms available. I had to go to sleep concerned about ants crawling on me. I reported incident and no one from the hotel followed up with me. O think some entered my room the next day without out my permission and sprayed bug spray on the nightstand which was not ideal as I have an allergy to it. The property was not secure. An exterior door was left open very late at night. It lead to a restaurant park way. Anyone that walked through the restaurant would have their run of the hotel. It likely contributed to the big issue too. quite disappointing considering the room totaled almost $1000 with fees and taxes for one night. Would not stay again.
Réponse de General Manager le 22 août 2023
Hello, I want to apologize that your room was not up to your standard, and you had dealt with multiple issues while you were staying here. This has been brought to my attention and will take further step for this not to happen.

10/10 Excellent

Lori

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property and we had the best time. Would definitely stay here again!
Séjour de 1 nuit en août 2023
Réponse de Edgar Hotel le 22 août 2023
Hello Lori, Thank you for providing us with your feedback and glad you enjoyed your stay!

8/10 Bien

Karen

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had everything I needed. Small, quiet, clean. Relatively convenient.
Séjour de 1 nuit en août 2023
Réponse de A le 20 août 2023
We are happy you enjoyed. Looking forward to seeing you in the future.

10/10 Excellent

J. Jacques, Brookline

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very convenient place to stay for short term visits to Edgartown.
Séjour de 1 nuit en août 2023
Réponse de Edgar Hotel le 18 août 2023
Thank you for leaving a 5 out 5 and glad you found our hotel convenient place to stay in Edgartown!

8/10 Bien

Kareen

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de A le 16 août 2023
We are happy you enjoyed your stay.

8/10 Bien

Dale

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the location and ease to walk to town. Dinner options were close by
Séjour de 1 nuit en août 2023
Réponse de A le 16 août 2023
We are happy you enjoyed your Stay

10/10 Excellent

Jasmine

Séjour de 3 nuits en juillet 2023
Réponse de Edgar Hotel le 23 août 2023
Jasmine, Thank you for taking the time to give us a 5 out 5. We are glad you enjoyed your stay and hope to see you soon!

8/10 Bien

Joan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023
Réponse de A le 30 juil. 2023
Hi Joan, we are happy you enjoyed your stay looking forward to seeing you in the future.

10/10 Excellent

King

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room is spacious, bathroom is large. Very comfortable accommodation for the price. Comparing to the hotels in the center of Edgertown, Edger hotel provides better value and more modern setting. It does not have a pool. It does have onsite parking. There are no elevator to the 2nd floor. This is the only negative aspect. Otherwise it is my best experience so far on MV.
Séjour de 1 nuit en juillet 2023
Réponse de A le 16 juil. 2023
We are happy you enjoyed your stay and looking forward to seeing you in the future.

10/10 Excellent

Michele

Séjour de 1 nuit en juillet 2023
Réponse de A le 31 juil. 2023
Hi Micheal we are happy you enjoyed your stay.

8/10 Bien

Amanda

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Abree at the front desk was so amazing and accommodating after Expedia didn’t send our reservation through to the hotel. Her communication and customer service to help us resolve our problem was amazing. The property was clean and very convenient to town.
Séjour de 2 nuits en juin 2023
Réponse de A le 30 juin 2023
Hi Amanda, we are happy everything worked out and you enjoyed your stay and looking forward to seeing you in the future.

10/10 Excellent

Arthur

Voyage en famille
Les points forts : Propreté et personnel et service
I booked two rooms through Expedia however the reservation was not transferred to the hotel. Because the rooms that I booked were not not available, I was upgraded to a private suite which was very nice. Staff went above and beyond. Thank you.
Séjour de 1 nuit en juin 2023
Réponse de Noell le 25 juin 2023
Thanks you for your feedback we truly appreciate!

10/10 Excellent

Shr

Les points forts : Propreté et personnel et service
Complimentary breakfast was not there, only that was disappointing.
Séjour de 1 nuit en juin 2023
Réponse de Danielle le 21 juin 2023
I'm happy you enjoyed your stay and also, we do apologize for breakfast not being included. Hope to welcome you again

4/10 Médiocre

Matthew

Les points faibles : Propreté et personnel et service
Séjour de 4 nuits en juin 2023
Réponse de A le 17 juin 2023
We are sorry we did not meet your expectations and we hope to make it up to you in the future.

8/10 Bien

Dawn

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good location. Near nice places to eat. Very comfortable beds. Carpeting questionable. Website said continental breakfast included but wasn’t. Should change that.
Séjour de 2 nuits en mai 2023
Réponse de A le 6 juin 2023
We are happy you enjoyed your stay and looking forward to seeing you in the future.

10/10 Excellent

Gary

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly Staff, Clean Rooms.
Séjour de 2 nuits en mai 2023
Réponse de A le 25 mai 2023
Happy you enjoyed your stay and looking forward to seeing you in the future.

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Confort de la chambre
Les points faibles : Propreté
Séjour de 2 nuits en mai 2023
Réponse de Shania le 21 mai 2023
Thank you for staying with us! We appreciate your feedback.

8/10 Bien

Rakesh

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et infrastructures et conditions de l’hébergement
This property is located in a lovely neighborhood and is within walking distance to Stop and Shop and DQ ice cream. The hotel is peaceful during May. The carpets could benefit from either a replacement or a thorough cleaning, but the beds and sheets are of high quality. The room is equipped with a mini fridge, microwave, ironing board, and safe.
Séjour de 2 nuits en mai 2023
Réponse de Noell le 8 mai 2023
Thank you Rakesh, we appreciate your feedback and hope to see you in the near future! We will definitely take your words into account. We hope you have a wonderful day and a happy summer! Again, thank you for choosing The Franklin Hotel.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Would Definitely Return
Nice hotel in a good location. Short walk from routes 1 & 13 transit stop. Grocery store and restaurant next door. Room was nicely decorated and clean. Check in was very easy and front desk employee was helpful. Unfortunately, the air conditioner did not work in the room which made it stuffy at night. Other than that, no complaints.
Séjour de 2 nuits en avril 2023
Réponse de Noell le 2 mai 2023
Thank you for your feedback we appreciate it! We will continue to work on things here at The Edgar. We look forward to seeing you in the near future. Have a wonderful day and happy spring!

10/10 Excellent

Addland

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the accommodations! Would stay here again!
Séjour de 2 nuits en avril 2023
Réponse de A le 26 avr. 2023
We happy you enjoyed your stay and look forward to seeing you in the future.

6/10 Satisfaisant

Susan, Sayville

Séjour de 1 nuit en avril 2023
Réponse de AC le 15 mai 2023
Thank you for choosing us and looking forward to see you in the future.

8/10 Bien

Alex

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Good hotel
Hotel is fine and room ok. The bed frame sticks well out from mattress so you tend to kick it now and again. Didn’t have much interaction with staff as we went out a side door as nearer our car. Good location and surrounded by good shops for supplies. Would stay again
Séjour de 3 nuits en avril 2023
Réponse de AC le 11 avr. 2023
We are happy you enjoyed your stay and looking forward to seeing you in the future.

8/10 Bien

Donna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2023
Réponse de Eli le 8 avr. 2023
Thank you for staying with us! We hope to see you again soon.

10/10 Excellent

Michelle

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice stay
Nice clean room. Ac and heater controls in room. Comfort bed and pillows. TV worked. Clean restroom and towels. No extras...but didn’t need them. Close to everything.
Séjour de 3 nuits en mars 2023
Réponse de A le 1 avr. 2023
We are happy you enjoyed your stay and looking forward to seeing you in the future.

10/10 Excellent

Neil

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel is within walking distance of downtown Edgartown (1/2 mile). The Town restaurant/pub on site was great too.
Séjour de 2 nuits en mars 2023
Réponse de Noell le 27 mars 2023
Thank you so much for the support and feedback we appreciate you! Hope to see you soon in the near future. Happy Spring!

10/10 Excellent

Martha

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mars 2023
Réponse de A le 13 mars 2023
Happy you enjoyed your stay and looking forward to seeing you in the future.

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Struggled to get in front door with cane, step and heavy glass door. No assistance offered. Then she gave mea second floor room with no elevator. Then the room had no heat and she said there were no spare blankets. A room change came with very noisy heat fan that rattled and could not be turned off. Not so great an experience.
Séjour de 1 nuit en mars 2023
Réponse de A le 3 mars 2023
Am sorry we did not meet expectation.We are going to look into this so that others experience can be good.

6/10 Satisfaisant

Teri

Séjour de 1 nuit en février 2023
Réponse de Noell le 19 mars 2023
Thank you for your feedback. Hope to see you again!

8/10 Bien

REBECCA, MANSFIELD

Séjour de 1 nuit en janvier 2023
Réponse de Noell le 7 mars 2023
Thank you so much for your feedback! Hopefully we get to see you guys in the near future. Have a wonderful day!

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Réponse de Noell le 7 mars 2023
Thank you so much for your feedback! Hopefully we get to see you guys in the near future. Have a wonderful day!

10/10 Excellent

Sascha

Séjour de 1 nuit en décembre 2022
Réponse de Noell le 14 déc. 2022
Thank you so very much! Merry Christmas!!

4/10 Médiocre

Joshua

Voyage en famille avec de jeunes enfants
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
We arrived at the hotel after the boats out were cancelled. Went to the room and the tv did not work. Aloof staff was unable to help.
Réponse de Amoy C le 6 déc. 2022
We are sorry for the inconvenience caused. Hope we can make it up to you in the future.

8/10 Bien

P Gibson

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable needs upgrade
Located next to Stop and Go with a great bar with food next door. Long walk to old Edgartown. AC/heating runs constantly. Air filter needs cleaning. Black residue from air handling on ceiling. Few electrical outlets in room for charging phone, iPad, etc. Bed lamp plug dead. Beds comfortable.
Séjour de 3 nuits en novembre 2022
Réponse de Amoy C le 29 nov. 2022
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can and will take a look into these issues as well to make it a better experience.

10/10 Excellent

Daniel

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Staff friendly. No negatives
Séjour de 1 nuit en novembre 2022
Réponse de Amoy C le 27 nov. 2022
Happy you enjoy your stay. Looking forward to seeing you in the future.

6/10 Satisfaisant

Sheryl

Voyage en famille
Room was nice but carpet and other areas were very worn and tired
Séjour de 3 nuits en septembre 2022
Réponse de JG le 21 sept. 2022
Thank you so much for your feedback, we will try try to improve those things. Hope you will visit us again.

2/10 Horrible

Aditya

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nothing to like about the property, way over priced, away from the beach ... would not stay there again
Séjour de 1 nuit en septembre 2022
Réponse de Jerron G le 7 sept. 2022
Hi Aditya, Thank you for staying with us at the Edgar Hotel Martha's Vineyard Ascend Collection. Your feedback is very important to us.