Extérieur

Avis sur Nobu Hotel Marrakech

5 out of 5
Nobu Hotel Marrakech
Ave Echouhada, angle Rue des Temples, Marrakech

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 24 avis sur 32." "
Note des voyageurs de 8 (Bien), d’après 2 avis sur 32." "
Note des voyageurs de 6 (Satisfaisant), d’après 1 avis sur 32." "
Note des voyageurs de 4 (Médiocre), d’après 2 avis sur 32." "
Note des voyageurs de 2 (Horrible), d’après 3 avis sur 32." "

9,2/10

Propreté

8,8/10

Personnel et service

9,4/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

10/10 Excellent

ERIC

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
J’ai passé un agréable séjour
Séjour de 6 nuits en septembre 2023
Réponse de GRM le 12 sept. 2023
Cher Mr Eric, Permettez-moi tout d’abord, de vous remercier d’avoir choisi notre hôtel lors de votre dernière visite à Marrakech.Je suis ravie de lire que votre séjour fut agréable et que nos collaborateurs ont contribué à votre bien être en vous prodiguant un service chaleureux et personnalisé. Vos appréciations ont été partagées avec les membres de nos équipes qui mettent tout en œuvre pour offrir un moment unique à chacun de nos clients. J’espère vivement avoir l'opportunité de vous accueillir de nouveau au Nobu Marrakech pour une autre meilleure expérience.

10/10 Excellent

Shane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024

2/10 Horrible

Hirah

Les points forts : Propreté
Séjour de 7 nuits en mars 2024

10/10 Excellent

Hatidzhe

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel and staff. Highly recommended for couples without children as the terrace pool and bar is super chilled and has Ibiza vibes.
Séjour de 2 nuits en mars 2024

10/10 Excellent

Sylvia

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was my first experience staying at a Nobu Hotel and when I say no leave was left unturned! This was the best hotel experience ever. From the beginning of my stay until the last day, the customer service was top there. I have no complaints. They made me and my guest feel like queens! The breakfast that comes with the stay was the best breakfast I've experienced at a hotel stay. The staff at the hotel were wonderful. They were so accommodating and attentive to all of our needs. This was truly the best birthday thanks to my stay at Nobu Marrakech!
Séjour de 4 nuits en mars 2024

10/10 Excellent

Alejandro

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amazing atmosphere and roof top pool
Séjour de 3 nuits en février 2024

10/10 Excellent

Jorge Armando

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
El hotel es muy bonito !! Muy buen servicio y la comida es excelente
Séjour de 2 nuits en février 2024

8/10 Bien

Marialaura

Séjour de 1 nuit en février 2024

10/10 Excellent

Karthik Prasad

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The whole experience was wonderful. Staff were very friendly and catered to our needs. Would highly recommend this hotel.
Séjour de 4 nuits en février 2024

8/10 Bien

Latoya

Séjour de 2 nuits en décembre 2023

10/10 Excellent

Arash, Plano

Séjour de 3 nuits en décembre 2023

4/10 Médiocre

Haris

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en décembre 2023

10/10 Excellent

Shantavia

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff at property was very nice. They called the room and checked on us everyday making sure we had everything we needed and even delivered treats. The concierge assisted us with taxi services to explore the city and booked our reservations and excursions.
Séjour de 7 nuits en novembre 2023
Réponse de GRM le 5 déc. 2023
Dear Mrs Shantavia,Let me first thank you for choosing our hotel during your last visit to Marrakech.I am delighted to read that your stay was pleasant and that our employees have contributed to your wellbeing by providing you with a warm and personalized service.Your appreciations have been shared with the members of our teams who make every effort to offer a unique moment to each of our customers.I very much hope to have the opportunity to welcome you back to Nobu Marrakech for another better experience.

10/10 Excellent

Elena

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel is perfectly located for the tourists attraction. It also has two other luxury hotels next door, for a different dining experience. The amenities are very nice, the staff is helpful. A big thank you to Rabya, at the reception, so understanding, patient and extremely helpful!
Séjour de 3 nuits en novembre 2023
Réponse de GRM le 3 déc. 2023
Dear Ms Elina,Let me first thank you for choosing our hotel during your last visit to Marrakech.I am delighted to read that your stay was pleasant and that our employees have contributed to your wellbeing by providing you with a warm and personalized service.Your appreciations have been shared with the members of our teams who make every effort to offer a unique moment to each of our customers.I very much hope to have the opportunity to welcome you back to Nobu Marrakech for another better experience.

10/10 Excellent

michael

Séjour de 3 nuits en octobre 2023

10/10 Excellent

Chloe

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en octobre 2023

10/10 Excellent

Rogelio

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente en todos los aspectos
Séjour de 3 nuits en octobre 2023
Réponse de GRM le 5 déc. 2023
Dear Rogelio ,We very much appreciate your comments regarding your stay at the Nobu MarrakechIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Fernando

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ótimo Hotel!
o hotel fica super bem localizado, moderno, com um restaurante delicioso! valeu muito a pena a experiência!
Séjour de 2 nuits en octobre 2023
Réponse de GRM le 5 déc. 2023
Querido senhor Fernando ,Agradecemos imensamente seus comentários referentes à sua estada no Nobu Marrakech.É sempre um prazer receber feedback positivo. Eu irei compartilhar os seus comentários com o nosso time. Tenho certeza de que esse feedback servirá de incentivo para todos os nossos funcionários enquanto nos esforçamos para melhorar continuamente a qualidade de nossos serviços.Agradecemos novamente por compartilhar sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior.

10/10 Excellent

Maria cecilia

Séjour de 4 nuits en septembre 2023

10/10 Excellent

mohammed

Séjour de 1 nuit en septembre 2023

10/10 Excellent

ayse

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff are wonderful. Everything was amazing, thank you.
Séjour de 1 nuit en août 2023
Réponse de GRM le 21 août 2023
Dear Mrs Ayse ,We very much appreciate your comments regarding your stay at the Nobu MarrakechIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Emma

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic hotel
Amazing hotel, staff were lovely, Nobu restaurant tasting menu and waiter was accepting, rooftop was perfect chill for during the day and party at night. Definitely recommend staying a weekend at the hotel. Although there is no need or want to leave this amazing hotel, the old square is just a short walk to see the stalls and snake charmers and fruit stands and the YSL museum and the new Marrakesh is a nice walk in the opposite direction.
Séjour de 2 nuits en août 2023
Réponse de GRM le 21 août 2023
Dear Mrs Emma,Let me first thank you for choosing our hotel during your last visit to Marrakech.I am delighted to read that your stay was pleasant and that our employees have contributed to your well being by providing you with a warm and personalized service.Your appreciations have been shared with the members of our teams who make every effort to offer a unique moment to each of our customers.I very much hope to have the opportunity to welcome you back to Nobu Marrakech for another better experience.

10/10 Excellent

Majid

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing Hotel with an amazing staff. First time visiting here and probably the only place I will visit when I come back in the future. I have to give special thanks to the amazing Badr from the security team. He made the stay and everything else excellent during our time here
Séjour de 2 nuits en juillet 2023
Réponse de GRM le 30 juil. 2023
Dear Mr Daoud,We very much appreciate your comments regarding your stay at the Nobu Marrakechthank you for taking time to share your comment on Expedia.com. I'm glad to hear that you enjoyed your stay with us.With a pleasure to see you again.

6/10 Satisfaisant

Lauren

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The rooftop pool/bar and lobby is stunning. The staff seem to be under a lot of pressure as they were always rushing around and the service was slow. I celebrated my 30th birthday at the hotel and my partner tried to arrange a cake to be given to me at midnight which they agreed to, but instead at 1am one of the waiters came back to us with one candle, no cake/dessert… just a candle? I asked for late checkout several times and weeks in advance before our stay as our flight was at 21:05 but they said they couldn’t provide this although from checking the website, we were able to book a room so there was availability. I just don’t think there was a 5* feel to the hotel, and I booked this hotel to wake up there on my birthday as I love Nobu London so much and was hoping I would feel the same but unfortunately the service didn’t live up to the expectations. I would say it’s somewhere worth visiting for a day trip at the pool, but not staying until the service is improved.
Séjour de 1 nuit en avril 2023
Réponse de Guest Relation Manager le 12 mai 2023
Dear Lauren,Thank you for taking the time to review our hotel and for highlighting the stunning rooftop pool/bar and lobby. We are delighted to hear that you enjoyed your time there.We appreciate your feedback regarding the staff, and we will take this into consideration when reviewing our service. We apologize for the cake delivery and for not being unable to accommodate your request for late checkout.We value all of our guests, and we strive to provide a high level of service to all. We take your comments seriously and will work to improve in areas where we fell short. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

John

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff, location and overall experience top notch!
Séjour de 2 nuits en avril 2023
Réponse de Guest Relation Manager le 12 mai 2023
Dear John,Thank you for taking the time to review our hotel. We are thrilled to hear that you enjoyed your stay with us and found our staff, location, and overall experience to be top-notch. It is always our goal to exceed our guests' expectations, and we are delighted to hear that we were able to achieve this during your stay.Our team takes great pride in providing exceptional service and ensuring that every guest has a comfortable and enjoyable stay. We are happy to hear that our staff met your expectations and provided you with a positive experience.Our location is indeed a great advantage and we are glad you appreciated it. We strive to provide our guests with easy access to the best local attractions and experiences, and we are delighted to hear that you found our location to be convenient.Thank you for choosing our hotel, and we look forward to welcoming you back on your next visit!

2/10 Horrible

Michael

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Awful service and terrible management.They hotel was only seemingly 1/4 full which you would think make the service much much better but it wasn’t. They weren’t under staffed they were just terrible at service. The pool are particularly which also houses one of the restaurants. We are there a few times as we didnt venture out too many times after dark. One night dinner took over 2 hours and my wife was tired and hungry giving she was pregnant you’d think they’d be a little more sensitive as I told them 5 times!!! Each time a diff waiter so no not short of staff - wasn’t until the 5th when the waiter actually went and asked the kitchen. Apparently someone dropped our food and no one asked for it to be redone. 2.5hours for our food. The pool service day to day, had lots of staff for a half empty area, 1 upside always got a bed, downside could wait an hour for a bottle of water. Any drink or service even. Was horrendous, staff at the pool was dismissive and out right rude such a horrible experience. Would not recommend until it’s sorted. The nobu restaurant itself downstairs was as you’d expect, good service attentive and great tasting food….on that note the restaurant by the pools food wasn’t too bad when it came. Avoid and book somewhere else for cheaper much cheaper
Séjour de 4 nuits en mars 2023
Réponse de Guest Relation Manager le 12 mai 2023
Dear Michael,Thank you for taking the time to review your recent stay at Nobu Hotel Marrakech.Your input will help us identify areas for improvement and take the necessary steps to ensure that we meet the high standards of service that we set for ourselves.We are pleased to hear that you enjoyed the food at Nobu Restaurant and that the restaurant's service was attentive. However, we are sorry that your experience at the pool area and with pool service fell short of your expectations.Once again, we appreciate your feedback and hope to have the opportunity to make things right on a future visit.

4/10 Médiocre

Sam

Les points forts : Propreté et équipements
Les points faibles : Personnel et service
Séjour de 1 nuit en mars 2023
Réponse de Guest Relation Manager le 14 juin 2023
Dear Michael,Thank you for taking the time to review your recent stay at Nobu Hotel Marrakech.Your input will help us identify areas for improvement and take the necessary steps to ensure that we meet the high standards of service that we set for ourselves.Best regards.

10/10 Excellent

Daniel

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 2 nuits en mars 2023
Réponse de Guest Relation Manager le 14 juin 2023
Dear Daniel,Thank you for taking the time to review your recent stay at Nobu Hotel Marrakech.Your input will help us identify areas for improvement and take the necessary steps to ensure that we meet the high standards of service that we set for ourselves.Best regards

2/10 Horrible

abdulaziz

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Kind staff I don't like the room
Séjour de 1 nuit en février 2023
Réponse de Guest Relation Manager le 14 juin 2023
Dear Abdulaziz,Thank you for taking the time to review your recent stay at Nobu Hotel Marrakech.Your input will help us identify areas for improvement and take the necessary steps to ensure that we meet the high standards of service that we set for ourselves.Best regards.