Intérieur

Avis sur MGM MACAU

5 out of 5
MGM MACAU
Avenida Dr. Sun Yat Sen, NAPE, Macau

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 324 avis sur 529." "
Note des voyageurs de 8 (Bien), d’après 152 avis sur 529." "
Note des voyageurs de 6 (Satisfaisant), d’après 27 avis sur 529." "
Note des voyageurs de 4 (Médiocre), d’après 16 avis sur 529." "
Note des voyageurs de 2 (Horrible), d’après 10 avis sur 529." "

9,4/10

Propreté

8,8/10

Personnel et service

9,6/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Stéphane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A very nice hôtel located rather closed of the old town.
Séjour de 2 nuits en janvier 2019
Réponse de Casey le 20 févr. 2019
Dear Stephane, Warm greetings from MGM MACAU! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Casey Cheah Guest Experience Manager

10/10 Excellent

Benjamin, Paris, France

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Magnifique chambre
Tres bel hotel, tres bien situe, chambre d un confort exceptionnel

10/10 Excellent

Yam Kit Desmond

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is very luxurious and staff are super friendly and polite. The hotel room is cozy and well maintained.
Séjour de 2 nuits en mars 2023
Réponse de Best regards, Customer Care le 31 mars 2023
Dear Yam Kit Desmond,Warm greetings from MGM!Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We appreciate it very much.We strive every day to Make Great Moments for our guests which make your review very important to us. Thank you for taking the time to share your experience with us. Your pleasant journey means a lot to the entire team.Thank you again for your kind comments and visit. We look forward to serving you again soon.

8/10 Bien

Tim

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2023
Réponse de Customer Care le 4 févr. 2023
Dear Tim,Warm greetings from MGM!Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We appreciate it very much.We strive every day to Make Great Moments for our guests which make your review very important to us. Thank you for taking the time to share your experience with us. Your pleasant journey means a lot to the entire team.Thank you again for your kind comments and visit. We look forward to serving you again soon.Best regards,

10/10 Excellent

ip

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We have an excellent stay at macuo MGM, the staff is so friendly and sincere, very willing to offer help for you when you needed. The room is spacious and tidy, with a very nice sea view. They offer buffet for breakfast during the CNY period, the food quality is good and with lots of choice. We enjoyed the stay!
Séjour de 1 nuit en janvier 2023
Réponse de Customer Care le 27 janv. 2023
Dear ip,Warm greetings from MGM!Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We appreciate it very much.We strive every day to Make Great Moments for our guests which make your review very important to us. Thank you for taking the time to share your experience with us. Your pleasant journey means a lot to the entire team.Thank you again for your kind comments and visit. We look forward to serving you again soon.Best regards

10/10 Excellent

Tenny

Séjour de 2 nuits en janvier 2023
Réponse de Customer Care le 19 janv. 2023
Dear Tenny,Warm greetings from MGM!It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours.We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share with us. Your experience means a lot to us and the entire team.We appreciate your kind comments and hope to serve you again soon.Best regards,

8/10 Bien

Hoi Man

Séjour de 1 nuit en décembre 2022
Réponse de 客戶服務部 謹啟 le 6 janv. 2023
親愛的 Hoi Man:感謝您選擇入住美高梅並與我們分享您的入住體驗!您的滿意是對我們最大的支持與鼓勵,也是我們進步的動力。美高梅希望您的“美”一次旅程都稱心如意,未來的“美”一天都幸福順遂。期待下次能夠為您提供更加優質體貼的服務,祝您生活愉快!

10/10 Excellent

SIU WAI

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juin 2022
Réponse de 客戶服務部 謹啟 le 6 sept. 2022
親愛的 SIU WAI :感謝您選擇入住美高梅並與我們分享您的入住體驗!您的滿意是對我們最大的支援與鼓勵,也是我們進步的動力。美高梅希望您的“美”一次旅程都稱心如意,未來的“美”一天都幸福順遂。期待下次能夠為您提供更加優質體貼的服務,祝您生活愉快!

6/10 Satisfaisant

Voyageur vérifié

傢俬設備裝修開始老化,需要更換。下午三點辦入住時,說沒非吸煙房,要多等候一小時才能提供。體驗一般,價格比附近同級酒店高,但沒有預期的好。
Séjour de 1 nuit en janvier 2022
Réponse de 客戶服務部 le 14 janv. 2022
亲爱的 Anonymous , 感謝您選擇入住美高梅,並與我們分享您的入住體驗。您的寶貴意見我們已經收到並轉至相關部門,以進一步改善與優化我們的工作。美高梅希望您的“美”一次旅程都稱心如意,未來的“美”一天都幸福順遂。 由衷的期待您再次光臨美高梅,體驗我們的改善與優化。期待下一次能夠為您提供更加優質的服務,祝您生活愉快! 客戶服務部 謹啟

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
服务亲切,舒适入住体验
前台服务人员十分周到友善,令客人真正享受宾至如归的亲切,房间空间大,卫浴用品好,出行方便,整体满意
Séjour de 1 nuit en décembre 2021
Réponse de 客戶服務部 le 21 déc. 2021
亲爱的 Anonymous: 感谢您选择入住美高梅并与我们分享您的入住体验!您的满意是对我们最大的支持与鼓励,也是我们进步的动力。美高梅希望您的“美”一次旅程都称心如意,未来的“美”一天都幸福顺遂。 期待下次能够为您提供更加优质体贴的服务,祝您生活愉快!

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excelente serviço
Séjour de 1 nuit en avril 2021

10/10 Excellent

Voyageur vérifié

Séjour de 1 nuit en août 2020

6/10 Satisfaisant

KWOK WAI

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service
Séjour de 1 nuit en août 2020

10/10 Excellent

Kim Ming

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
超水準的高級酒店,台前職員的態度親切有禮又體貼,細心聆聽住客的要求和需要,超醒目及敬業樂業的精神,令我們一家都過了一晚很舒適又難忘的酒店住宿夜!!!
Séjour de 1 nuit en janvier 2020
Réponse de Casey le 3 févr. 2020
親愛的 Kim Ming, 謹代表美高梅向您致意! 我們一向重視住客的寶貴意見,特別當住客分享的愉快的住宿體驗時,我們尤其鼓舞。 美高梅致力為您締造璀璨時刻,因此您的意見對我們意義重大。感謝您向我們分享是次住宿的感受,我們將向團隊轉達您的讚賞。住客的稱讚,正是我們進步的動力。 再次多謝您的意見和讚賞,期待不久將來可再為您服務。 謝雪茵 客戶關係部 謹啟

8/10 Bien

Randy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
need to change shuttle bus drop offN
My only issue with the hotel is when you take the shuttle from the airport they drop you off so far away from the lobby. You have to lug your luggage they a mall, which no one helps you. Then across the aquarium lobby and to the front desk. With 4 pieces of luggage and two of them at 30kg it’s not easy.
Séjour de 2 nuits en janvier 2020
Réponse de Casey le 3 févr. 2020
Dear Randy, Warm greetings from MGM MACAU! Thank you for choosing us for your recent stay. First of all, we would like to apologize for the unpleasant experienced you have encountered during your arrival via our shuttle bus. Our staff could be more pro-active and offer you luggage assistance. Please rest assured that the highlighted issue was immediately addressed by the management and specialist team of our hotel. We genuinely appreciate the constructive feedback you’ve provided. Thoughtful takeaways such as yours are extremely helpful and important to us in our efforts to Make Great Moments for our valuable guests. Thanks again for your kind comments and patronage. We very much hope to serve you again soon. Best regards Casey Cheah Guest Experience Manager

6/10 Satisfaisant

SUI CHING

Séjour de 1 nuit en décembre 2019

6/10 Satisfaisant

hideto

Séjour de 2 nuits en novembre 2019

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really appreciated Senior Front Office Attendant-Jenny and the MGM team for the surprise for celebrating our honeymood. Thanks MGM for bringing me and my wife for the wonderful moments. In our minds, casino is the only DNA of Macau before. But now, Jenny and MGM team have changed our minds to explore more in Macau with the traditional foods and MGM next time when we go Macau again. Thanks again for Jenny and hotel staff's professional services during my stay. MGM is always the best hotel for us.
Séjour de 1 nuit en mai 2019
Réponse de Casey le 5 nov. 2019
Dear Value Guest, Warm greetings from MGM MACAU! It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours. We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share your great impressions following your recent honeymoon stay with us. It really means a lot to me and to the entire team and we will definitely pass this great message to our team especially to Jenny. Moving forward, we will continue to maintain our high standards of service. If you get a chance, please ask for myself or the Manager on Duty upon your next visit to give us an opportunity to thank you personally. We appreciate your kind comments and very much hope to celebrate more special occasions with you soon. Best regards Casey Cheah Guest Experience Manager

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
What a wonderful experience!
We were happy with the service of Chloe when we checked in at MGM Macau. She even arranged breakfast boxes in the early morning because we tried to catch our flight at 7am. I will definitely return there next time.
Séjour de 2 nuits en octobre 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en octobre 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2019

10/10 Excellent

I-Kuan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2019

10/10 Excellent

makaroni

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
スイートルームにランクUPして頂きました。ラッキーです。
Séjour de 1 nuit en août 2019
Réponse de Casey le 28 août 2019
Dear macaroni, Warm greetings from MGM MACAU! Thank you for the great review of our hotel! We are glad that you enjoyed your visit and hope to see you again very soon. Best regards Casey Cheah Guest Experience Manager

10/10 Excellent

I-Kuan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
豪華酒店極致住宿體驗
Séjour de 1 nuit en juillet 2019

8/10 Bien

Voyageur vérifié

Séjour de 3 nuits en juin 2019
Réponse de Casey le 10 juil. 2019
Dear Value Guest, Warm greetings from MGM MACAU! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Casey Cheah Guest Experience Manager

10/10 Excellent

ZONO, 日本

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
ハネムーンでいったら!なんと、スタッフからのサプライズでケーキを用意して下さいました。 思い出に残る感動です。
Séjour de 4 nuits en juin 2019
Réponse de Casey le 10 juil. 2019
Dear ZONO, Warm greetings from MGM MACAU! It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours. We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share your great impressions following your recent celebratory stay with us. It really means a lot to me and to the entire team. We appreciate your kind comments and very much hope to celebrate more special occasions with you soon. Best regards Casey Cheah Guest Experience Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2019
Réponse de Casey le 10 juil. 2019
Dear Value Guest, Warm greetings from MGM MACAU! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Casey Cheah Guest Experience Manager

8/10 Bien

Voyageur vérifié

Séjour de 1 nuit en mai 2019
Réponse de Casey le 10 juil. 2019
Dear Value Guest, Warm greetings from MGM MACAU! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Casey Cheah Guest Experience Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
조식은 별로, 나머진 양호
Séjour de 1 nuit en mai 2019
Réponse de Casey le 10 juil. 2019
Dear Value Guest, Warm greetings from MGM MACAU! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Casey Cheah Guest Experience Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very kind and well trained staff!! 5 star service
5star service!! Amazing Well trained staff. Got an upgraded to one of those villa suite. The room was amazing with breathtaking surrounding view. Perfect location. Walking distance to one central mall for great shopping and very easy commute to all the tourist spot. two thumbs up. Highly recommended !!!!!
Séjour de 1 nuit en mai 2019
Réponse de Casey le 20 mai 2019
Dear Value Guest, Warm greetings from MGM MACAU! It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours. We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share your thoughts, and I look forward to passing along your compliments to our team members. Your experience means a lot to me and to the entire team. Thanks again for your kind comments and patronage. We very much hope to serve you again soon. Best regards Casey Cheah Guest Experience Manager

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
外出後、部屋に戻ると必ず綺麗に片付いていてとても気持ちよく過ごせました。
Séjour de 3 nuits en avril 2019
Réponse de Casey le 8 mai 2019
Dear Value Guest, Warm greetings from MGM MACAU! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Casey Cheah Guest Experience Manager

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall it was good. The staff service of concierge reception and restaurant were all very good.
Séjour de 1 nuit en mars 2019
Réponse de Casey le 13 mars 2019
Dear Value Guest, Warm greetings from MGM MACAU! It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours. We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share with us. Your experience means a lot to me and to the entire team. We appreciate your kind comments and very much hope to serve you again soon. Best regards Casey Cheah Guest Experience Manager

10/10 Excellent

SEUNG HOON

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
단호히 추천합니다
굉장히 좋았음
Séjour de 1 nuit en février 2019
Réponse de Casey le 13 mars 2019
Dear SEUNG HOON, Warm greetings from MGM MACAU! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Casey Cheah Guest Experience Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
チェックインの時のスタッフは笑顔で英語もゆっくり分かりやすく話してくれて とても感じが良かった。部屋も広くて1日2回飲み物やタオルの補充に来てくれて快適でした。 チェックアウトは1階エレベーターの前にあるボックスにカギを入れるだけ。 久しぶりのマカオ旅行はとても楽しかったです。 ただ 空港のタクシー乗り場にもなかなかタクシー来なくて並んだし、帰りの朝6時ごろにタクシーに乗りたかったが帰りもなかなかタクシー来なくて並んだ、、、
Séjour de 2 nuits en février 2019
Réponse de Casey le 20 févr. 2019
Dear Value Guest, Warm greetings from MGM MACAU! It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours. We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share your thoughts, and I look forward to passing along your compliments to our team members. Your experience means a lot to me and to the entire team. Thanks again for your kind comments and patronage. We very much hope to serve you again soon. Best regards Casey Cheah Guest Experience Manager

10/10 Excellent

Long Ting

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superb
The staffs and services were superb. The view was great, looking at the sea. Loved the whole experience of my stay there and definitely recommend others to stay in this hotel again.
Séjour de 2 nuits en février 2019
Réponse de Casey le 20 févr. 2019
Dear Long Ting, Warm greetings from MGM MACAU! It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours. We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share your thoughts, and I look forward to passing along your compliments to our team members. Your experience means a lot to me and to the entire team. Thanks again for your kind comments and patronage. We very much hope to serve you again soon. Best regards Casey Cheah Guest Experience Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
綺麗な部屋
到着した際、水ではなくジュースなどをもらいたかった。 部屋は広く使いやすかった。 ロビーからホテルシャトルまで遠いのが不便。
Séjour de 1 nuit en janvier 2019
Réponse de Casey le 22 janv. 2019
Dear 綺麗な部屋, Warm greetings from MGM MACAU! Thank you for your time in writing review of our hotel! We are glad that you satisfied with the room. We very appreciate and noted about your constructive feedback about shuttle bus location. Takeaways such as yours are extremely helpful and important to us in our efforts to Make Great Moments for our valuable guests. We very much hope to serve you again soon. Best regards Casey Cheah Guest Experience Manager

2/10 Horrible

Voyageur vérifié

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en janvier 2019

10/10 Excellent

HH

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The hotel upgraded us to an executive suite. My kids were very excited and happy during the stay. This is an amazing experience for us all. Thank you!
Séjour de 1 nuit en novembre 2018
Réponse de Casey Cheah le 7 déc. 2018
Dear HH, Warm greetings from MGM MACAU! It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours. We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share with us. Your experience means a lot to me and to the entire team. Moving forward, we will continue to maintain our high standards of service. We appreciate your kind comments and very much hope to serve you again soon. Best regards Casey Cheah Guest Experience Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2018

8/10 Bien

Voyageur vérifié

Séjour de 2 nuits en novembre 2018

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a very fancy hotel that more than met my requirements.
Séjour de 1 nuit en novembre 2018
Réponse de Casey Cheah le 24 nov. 2018
Dear Value Guest, Warm greetings from MGM MACAU! It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours. We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share with us. Your experience means a lot to me and to the entire team. Moving forward, we will continue to maintain our high standards of service. We appreciate your kind comments and very much hope to serve you again soon. Best regards Casey Cheah Guest Experience Manager

10/10 Excellent

Kin Shing

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2018
Réponse de Casey Cheah le 19 nov. 2018
Dear Kin Shing, Warm greetings from MGM MACAU! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Casey Cheah Guest Experience Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2018
Réponse de Casey Cheah le 19 nov. 2018
Dear Value Guest, Warm greetings from MGM MACAU! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Casey Cheah Guest Experience Manager

10/10 Excellent

JUNGHYON

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
좋아요
Séjour de 4 nuits en octobre 2018
Réponse de Casey Cheah le 19 nov. 2018
Dear JUNGHYON, Warm greetings from MGM MACAU! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Casey Cheah Guest Experience Manager

10/10 Excellent

Ka Po

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A wonderful experience
Séjour de 3 nuits en octobre 2018
Réponse de Casey le 25 oct. 2018
Dear Ka Po, Warm greetings from MGM MACAU! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Casey Cheah Guest Experience Manager

10/10 Excellent

Voyageur vérifié

Séjour de 2 nuits en octobre 2018
Réponse de Casey Cheah le 19 nov. 2018
Dear Value Guest, Warm greetings from MGM MACAU! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Casey Cheah Guest Experience Manager

10/10 Excellent

Mei Yee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2018
Réponse de Casey Cheah le 19 nov. 2018
Dear Mei Yee, Warm greetings from MGM MACAU! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Casey Cheah Guest Experience Manager

8/10 Bien

Albert, Hong Kong

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good Staff Response on Guest Request
An unpleasant stay at the start as we were assigned to a room with air conditioning problem. However, once reported, we were assigned to another room for our stay. The front desk manager gave a call to apologise and sent a fruit plate to our room by himself that night. And they called again on the next day and apologise again for the inconvenience caused. Delay checkout and free buffet meals at their restaurant are provided. They are so kind that they have arranged the transportation for us to the ferry terminal.
Séjour de 1 nuit en septembre 2018
Réponse de Casey le 9 oct. 2018
Dear Albert, Warm greetings from MGM MACAU! It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours. We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share with us. Your experience means a lot to me and to the entire team. We have also learned from your comment regarding air-conditioning problem in your room, and we are glad that it was resolved quickly to your satisfaction. Moving forward, we will continue to maintain our high standards of service. If you get a chance, please ask for myself or the Manager on Duty upon your next visit to give us an opportunity to thank you personally. We appreciate your kind comments and very much hope to serve you again soon. Best regards Casey Cheah Guest Experience Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en septembre 2018
Réponse de Casey Cheah le 19 nov. 2018
Dear Value Guest, Warm greetings from MGM MACAU! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Casey Cheah Guest Experience Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2018
Réponse de Casey Cheah le 19 nov. 2018
Dear Value Guest, Warm greetings from MGM MACAU! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Casey Cheah Guest Experience Manager