Avis sur Red Roof Inn Louisville East - Hurstbourne
Red Roof Inn Louisville East - Hurstbourne
9330 Blairwood Road, Louisville, KY
Avis
7,0
Bien
7,2/10
Propreté
7,6/10
Personnel et service
6,4/10
Équipements
6,8/10
Infrastructures et conditions de l’hébergement
6,8/10
Écoresponsabilité
Avis
9 oct. 2023
Séjour de 3 nuits en octobre 2023
Réponse de Toni-Ann RediResponse Specialist le 30 oct. 2023
Hello Pascal,Thank you for choosing to stay at our Red Roof. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
8/10 Bien
Denis
22 oct. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Denis
Séjour de 2 nuits en octobre 2018
10/10 Excellent
Jamey
Voyage en famille, Voyage d’affaires
16 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Jamey
Séjour de 3 nuits en avril 2024
Réponse de Red Roof Inn Management le 16 avr. 2024
Thank you for taking the time to tell us about your experience at the RED ROOF INN LOUISVILLE EAST - HURSTBOURNE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the inconvenience.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.
8/10 Bien
keith
14 avr. 2024
Les points forts : Propreté et personnel et service
keith
Séjour de 2 nuits en avril 2024
Réponse de Red Roof Inn Management le 16 avr. 2024
Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN LOUISVILLE EAST - HURSTBOURNE.I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.
2/10 Horrible
Courtney
12 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Courtney
Séjour de 1 nuit en avril 2024
Réponse de Red Roof Inn Management le 13 avr. 2024
Thank you for taking the time to tell us about your experience at the RED ROOF INN LOUISVILLE EAST - HURSTBOURNE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for any inconvenience.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.
8/10 Bien
Olalekan
Voyage d’affaires
11 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Olalekan
Séjour de 1 nuit en avril 2024
Réponse de Red Roof Inn Management le 13 avr. 2024
Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN LOUISVILLE EAST - HURSTBOURNE.I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.
2/10 Horrible
kara
27 mars 2024
kara
Séjour de 2 nuits en février 2024
Réponse de LaTunde RediResponse Specialist le 28 mars 2024
Hello Kara, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LOUISVILLE EAST - HURSTBOURNE and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
10/10 Excellent
Augustine
Voyage d’affaires
26 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Augustine
Séjour de 1 nuit en mars 2024
Réponse de LaTunde RediResponse Specialist le 27 mars 2024
Dear Augustine,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN LOUISVILLE EAST - HURSTBOURNE. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof it is overwhelming to read that the staff was courteous, our property was in an excellent condition and all the positives that you highlighted. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
8/10 Bien
Charles
Voyage en couple
24 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Charles
Séjour de 2 nuits en mars 2024
Réponse de Kerry-Lee RediResponse Specialist le 25 mars 2024
Dear Charles,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN LOUISVILLE EAST - HURSTBOURNE. I was happy to read your stay was satisfactory. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist
6/10 Satisfaisant
Danielle
21 mars 2024
Danielle
Séjour de 1 nuit en mars 2024
Réponse de Red Roof Inn Management le 10 avr. 2024
Hello Danielle, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LOUISVILLE EAST - HURSTBOURNE and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!
2/10 Horrible
Nicolas
21 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicolas
Séjour de 1 nuit en mars 2024
Réponse de Red Roof Inn Management le 22 mars 2024
Dear Nicholas,Thank you for taking the time to tell us about your experience at the RED ROOF INN LOUISVILLE EAST - HURSTBOURNE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for any inconvenience.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.
2/10 Horrible
harry
14 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
harry
Séjour de 1 nuit en mars 2024
Réponse de Red Roof Inn Management le 15 mars 2024
dear Harry, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN LOUISVILLE EAST - HURSTBOURNE. . I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.
8/10 Bien
Jingyun
11 mars 2024
Jingyun
Séjour de 1 nuit en mars 2024
Réponse de Red Roof Inn Management le 2 avr. 2024
Dear Jingyun,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LOUISVILLE EAST - HURSTBOURNE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.
2/10 Horrible
Brittney
11 mars 2024
Brittney
Séjour de 1 nuit en mars 2024
Réponse de Red Roof Inn Management le 2 avr. 2024
Dear Brittney,Thank you for taking the time to tell us about your experience at the RED ROOF INN LOUISVILLE EAST - HURSTBOURNE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for any inconvenience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.
4/10 Médiocre
Michael
9 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en mars 2024
Réponse de Adraine Rediresponse Specialist le 11 mars 2024
Hello Michael, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LOUISVILLE EAST - HURSTBOURNE and I appreciate your 2/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist
2/10 Horrible
Heather
7 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Heather
Séjour de 1 nuit en mars 2024
Réponse de Carla RediResponse Specialist le 8 mars 2024
Dear Heather,Thank you for taking the time to tell us about your experience at the Red Roof Inn Louisville East - Hurstbourne. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is our primary aim to give you a five-star experience, and it is disheartening to hear that this is not the impression we left you with. At Red Roof, your feedback is very important to us, so thank you for sharing.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist
6/10 Satisfaisant
marquelle
Voyage d’affaires
29 févr. 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
marquelle
Séjour de 1 nuit en février 2024
Réponse de Red Roof Inn Management le 29 févr. 2024
dear Marquelle, Thank you for taking the time to tell us about your experience at the RED ROOF INN LOUISVILLE EAST - HURSTBOURNE. I am sorry the inconvenience you faced . At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.
2/10 Horrible
Jeffrey
26 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jeffrey
Séjour de 1 nuit en février 2024
Réponse de Red Roof Inn Management le 27 févr. 2024
dear Jeffrey,Thank you for taking the time to tell us about your experience at the RED ROOF INN LOUISVILLE EAST - HURSTBOURNE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for your inconvenience.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for your feedback.
2/10 Horrible
Timothy
Voyage en famille, Voyage avec des animaux de compagnie
25 févr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Timothy
Séjour de 1 nuit en février 2024
Réponse de Kamaria RediResponse Specialist le 25 févr. 2024
Dear Timothy,I appreciate you sharing your feedback following your stay at the RED ROOF INN LOUISVILLE EAST - HURSTBOURNE. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Red Roof Management
10/10 Excellent
Ajay
20 févr. 2024
Les points forts : Propreté
Ajay
Séjour de 3 nuits en janvier 2024
Réponse de LaTunde RediResponse Specialist le 22 févr. 2024
Hello Ajay, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LOUISVILLE EAST - HURSTBOURNE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
2/10 Horrible
Linda
19 févr. 2024
Linda
Séjour de 2 nuits en février 2024
Réponse de Red Roof Inn Management le 23 mars 2024
Dear Linda,Thank you for taking the time to tell us about your experience at the RED ROOF INN LOUISVILLE EAST - HURSTBOURNE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for any inconvenience.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.
10/10 Excellent
Enocia
19 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Enocia
Séjour de 1 nuit en février 2024
Réponse de Dannielle Rediresponse Specialist le 19 févr. 2024
Dear Enocia,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN LOUISVILLE EAST - HURSTBOURNE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the cleanliness of the room and our friendly staff. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely, Red Roof Management
4/10 Médiocre
Harmony
Voyage avec des animaux de compagnie
18 févr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Harmony
Séjour de 1 nuit en février 2024
Réponse de Red Roof Inn Management le 18 févr. 2024
Dear Harmony, we apologize for falling short on your expectations, It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not the impression we left you with. Nonetheless, I am glad you were pleased with our location. your feedback is invaluable, thank you for bringing it to our notice.
2/10 Horrible
Molly
Voyage d’affaires, Voyage en couple
17 févr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Molly
Séjour de 1 nuit en février 2024
Réponse de Red Roof Inn Management le 18 févr. 2024
Dear Molly, we at RED ROOF INN - LOUISVILLE HURSTBOURNE are disappointed with your 1/5 rating. we apologize for the discrepancy you have faced during your stay. your comfort is our priority and we're addressing these issues to ensure a better experience for all guests.
6/10 Satisfaisant
Kendall
17 févr. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Kendall
Séjour de 1 nuit en février 2024
Réponse de Red Roof Inn Management le 18 févr. 2024
Dear Kendall, thank you for leaving us your rating on 3/5. we at RED ROOF INN hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.
2/10 Horrible
Richard
Voyage d’affaires, Voyage en couple
17 févr. 2024
Les points faibles : Personnel et service
Richard
Séjour de 1 nuit en février 2024
Réponse de Dannielle Rediresponse Specialist le 19 févr. 2024
Dear Richard,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN LOUISVILLE EAST - HURSTBOURNE. We appreciate you letting us know that you accidentally booked for the wrong time. We hope you had that issue resolved. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,Red Roof Management
6/10 Satisfaisant
Mohammed
Voyage d’affaires
16 févr. 2024
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Mohammed
Séjour de 1 nuit en février 2024
Réponse de Samantha Rediresponse Specialist le 16 févr. 2024
Thank you for you review, Mohammed. The staff at the Red Roof Inn Louisville East - Hurstbourne and I value you as guest and appreciate your 3/5 score following your stay. However, you indicated that the ac did not work properly, resulting in your experience being hindered. Please accept our sincerest apologies. I will be sharing your feedback with management to ensure that your concern is addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your feedback and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management
4/10 Médiocre
david
16 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
david
Séjour de 1 nuit en février 2024
Réponse de Red Roof Inn Management le 18 févr. 2024
Dear David, thank you for taking the time to sharing your experience with us. we at RED ROOF INN are addressing these issues promptly to enhance our services and ensure a pleasant stay for our guests.
10/10 Excellent
Connie
15 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Connie
Séjour de 1 nuit en février 2024
Réponse de Recordo Rediresponse Specialist le 17 févr. 2024
Hello Connie, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Louisville East - Hurstbourne and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist
8/10 Bien
Mike
Voyage d’affaires
11 févr. 2024
Mike
Séjour de 1 nuit en février 2024
Réponse de Recordo Rediresponse Specialist le 12 févr. 2024
Hello Mike,Thank you for taking the time to complete our guest survey. We appreciate your 4/5 score and comments regarding your recent stay at the Red Roof Inn Louisville East - Hurstbourne. Red Roof's goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
2/10 Horrible
Jerri
11 févr. 2024
Jerri
Séjour de 2 nuits en février 2024
Réponse de Red Roof Inn Management le 24 mars 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for any inconvenience.
6/10 Satisfaisant
MANOJ
11 févr. 2024
MANOJ
Séjour de 2 nuits en février 2024
Réponse de Recordo Rediresponse Specialist le 12 févr. 2024
Hello Manoj, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Louisville East - Hurstbourne and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist
8/10 Bien
Voyageur vérifié
5 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en février 2024
Réponse de Red Roof Inn Management le 10 févr. 2024
hello Jose, thank you for taking the time to complete our survey, we appreciate your 4/5 score. looking forward for your stay at RED ROOF INN LOUISVILLE EAST - HURSTBOURNE in the future.
8/10 Bien
Dhushyanth
3 févr. 2024
Dhushyanth
Séjour de 3 nuits en janvier 2024
Réponse de Oshane RediResponse Specialist le 5 févr. 2024
Dear Dhushyanth,Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN LOUISVILLE EAST - HURSTBOURNE regarding the pleasant location. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management
2/10 Horrible
Syed Yousuf
Voyage en groupe, Voyage d’affaires
2 févr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Syed Yousuf
Séjour de 1 nuit en février 2024
Réponse de LaTunde RediResponse Specialist le 3 févr. 2024
Dear Syed,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN LOUISVILLE EAST - HURSTBOURNE. At Red Roof we are disheartened to read that your stay did not meet your expectation. However, in the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
4/10 Médiocre
Martin
2 févr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté
Martin
Séjour de 1 nuit en février 2024
Réponse de LaTunde RediResponse Specialist le 2 févr. 2024
Dear Martin,I appreciate you sharing your feedback following your stay at the RED ROOF INN LOUISVILLE EAST - HURSTBOURNE. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,LaTundeRed Roof Management RediResponse Specialist
4/10 Médiocre
Tracy
Voyage avec des animaux de compagnie, Voyage en couple
27 janv. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tracy
Séjour de 1 nuit en janvier 2024
Réponse de Toni-Ann RediResponse Specialist le 28 janv. 2024
Hello Tracy,Thank you for choosing to stay at our Red Roof Inn Louisville East - Hurstbourne. You have expressed your displeasure in your recent experience, as you've indicated that you found there to be possible mold, a leaking showerhead and peeling paint, among other issues. This is regrettable to hear. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for sharing your concerns and I hope you have a better stay in your future travels.Very truly yours,Red Roof Management
8/10 Bien
Purushotham
26 janv. 2024
Purushotham
Séjour de 1 nuit en janvier 2024
Réponse de Recordo Rediresponse Specialist le 27 janv. 2024
Hello Purushotham,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Louisville East - Hurstbourne. Red Roof is glad to have earned your 4/5 score. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
8/10 Bien
Arianna
17 janv. 2024
Arianna
Séjour de 1 nuit en janvier 2024
Réponse de Gabrielle RediResponse Specialist le 18 janv. 2024
Thank you for taking a moment to leave a review, Arianna. Myself and the staff at the Red Roof Inn Louisville East - Hurstbourne appreciate your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely, Red Roof Management
8/10 Bien
Veronica, cicero
11 janv. 2024
Les points forts : Propreté et personnel et service
Veronica
Séjour de 1 nuit en janvier 2024
Réponse de Tianna RediResponse Specialist le 12 janv. 2024
Hello Veronica,Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn Louisville East - Hurstbourne. It is so rewarding to read that you enjoyed the hospitality of our staff and the comfortability of our rooms. It is Red Roof's primary intention to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Please know that we value you as our guest and appreciate your business. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,Red Roof Management
8/10 Bien
Darian
10 janv. 2024
Les points forts : Personnel et service
Darian
Séjour de 1 nuit en janvier 2024
Réponse de Oniel Rediresponse Specialist le 11 janv. 2024
Hi Darian,We are sorry you had a less than satisfactory experience, prompting your 6/5 rating following your stay at the Red Roof Inn Louisville East - Hurstbourne. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Regards,RedRoof Management
10/10 Excellent
Dennis
Voyage en couple
7 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dennis
Séjour de 1 nuit en janvier 2024
Réponse de Oniel Rediresponse Specialist le 10 janv. 2024
Hi Dennis,Thank you for taking the time to write a review of your stay at the Red Roof Inn Louisville East - Hurstbourne. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to our prices and services. Positive guest feedback, like yours, is always an encouragement to all of our staff at RedRoof.On your next stay at RedRoof should you have any issues while with us, please don't be shy to reach out to our front desk immediately. Thanks again and we hope you’ll visit us again on your next trip!Regards,RedRoof Management
8/10 Bien
Jessica
6 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jessica
Séjour de 1 nuit en janvier 2024
Réponse de Oniel Rediresponse Specialist le 10 janv. 2024
Hi Jessica,Thank you for taking the time to write a review of your stay at the Red Roof Inn Louisville East - Hurstbourne. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered pests at our property. It's important for you to know that at RedRoof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I’ve shared your encounter with management.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Regards,RedRoof Management
10/10 Excellent
Debbie
Voyage en groupe
4 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Quiet relaxing atmosphere
Debbie
Séjour de 2 nuits en décembre 2023
Réponse de Oniel Rediresponse Specialist le 10 janv. 2024
Hi Debbie,Thank you for taking the time to write a review of your stay at the Red Roof Inn Louisville East - Hurstbourne. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to our hotel's sereneness. On your next stay at RedRoof should you have any issues while with us, please don't be shy to reach out to our front desk immediately. Thanks again and we hope you’ll visit us again on your next trip!Regards,RedRoof Management
10/10 Excellent
Ngabo
3 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ngabo
Réponse de Red Roof Inn Management le 28 mars 2024
dear Ngabo,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN LOUISVILLE EAST - HURSTBOURNE. I was happy to read your stay was satisfactory. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.
2/10 Horrible
Shawn
Voyage en famille, Voyage d’affaires
3 janv. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shawn
Séjour de 2 nuits en décembre 2023
Réponse de SHAMI le 7 janv. 2024
YOUR DEPOSIT HAS BEEN REFUNDED BACK TO THE CARD CLEARLY THERE WAS SOME MISUNDERSTANDING WITH THE STAFF SO SORRY FOR THE INCONVENIENCE.
2/10 Horrible
Cody
3 janv. 2024
Cody
Réponse de kamaria le 10 janv. 2024
Dear Cody,Thank you for taking the time to tell us about your experience at the RED ROOF INN LOUISVILLE EAST - HURSTBOURNE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the encounter you had with our staff. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management
10/10 Excellent
Richard
1 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Richard
Séjour de 1 nuit en décembre 2023
Réponse de SHAMI le 7 janv. 2024
THANK YOU FOR YOUR FEEDBACK. WE APPRECIATE YOUR TIME AND YOUR COMMENT.
10/10 Excellent
Krystal
Voyage en famille
1 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Krystal
Séjour de 1 nuit en décembre 2023
Réponse de LaTunde RediResponse Specialist le 2 févr. 2024
Dear Krystal,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Louisville East - Hurstbourne. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are happy to know that your stay was nice, quiet and all the positives that you highlighted. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
4/10 Médiocre
Dwight
29 déc. 2023
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Dwight
Séjour de 1 nuit en décembre 2023
Réponse de Dannielle.Watson le 31 déc. 2023
Dear Dwight,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN LOUISVILLE EAST - HURSTBOURNE. We are grateful to know that the price was decent. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,Dannielle Red Roof ManagementRediresponse Specialist