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Avis sur MainStay Suites Louisville Jeffersontown

2.5 out of 5
MainStay Suites Louisville Jeffersontown
11762 Commonwealth Dr, Louisville, KY

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 429 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 324 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 112 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 73 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 65 avis sur 1003." "

8,4/10

Propreté

8,6/10

Personnel et service

7,4/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

6,6/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Emmanuel

Les points faibles : Infrastructures et conditions de l’hébergement
À proximité des autoroutes et restaurants.
Réponse de General Manager le 9 janv. 2023
Dear Guest, We thank you for your business and your feedback. We will share this with our team! We hope to see you soon!

2/10 Horrible

Tim

Les points faibles : Infrastructures et conditions de l’hébergement
Bed was bad and there was a fire and when i ask should we come out side i was told no but the alarms where going off the night saff dude is rude
Séjour de 7 nuits en avril 2024
Réponse de Steve le 18 avr. 2024
Allow me to apologize for not meeting your expectations..

4/10 Médiocre

Leigh

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
My mother and I stayed here while in town for the weekend. The hotel seems decent enough from the outside, but the rooms are outdated. The front desk lady was nice but clearly overworked, she tried to claim there were no rooms available although I booked the hotel room hours prior to check in and Expedia stated there were 4 rooms left. The room smelled like a nursing home, the sink had pink stains all over it, the shower took 15-20 mins to get hot water to run, the kitchenette sink did not work, the wall A/C ran on constant fan and could not be turned off, the ice maker in fridge did not work. We were evacuated from the 3rd floor due to the fire alarm going off because another guest was smoking in their room. I had to render medical aid to a middle aged woman who fell down a flight of stairs while evacuating and no staff were around to assist during the entire process. It was overall a very bad stay.
Séjour de 2 nuits en avril 2024
Réponse de Steve le 16 avr. 2024
I'm sorry we were unable to make a better experience for you.

10/10 Excellent

Donovan

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great places besides ppl dogs
Séjour de 3 nuits en avril 2024
Réponse de steve le 16 avr. 2024
Thank you for your review. We hope to see you again in the future!

4/10 Médiocre

Lakeshia

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Steve le 14 avr. 2024
We apologize that the room did not fulfill your needs.

4/10 Médiocre

Heather

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
*Staff was very helpful and friendly *Stayed at this hotel a number of years ago and but the property has not been well-maintained since then
Séjour de 2 nuits en mars 2024
Réponse de steve le 28 mars 2024
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Louisville Jeffersontown.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your visit. Your satisfaction is important to us as a valued Choice Privileges Diamond member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us or by visiting our Support page: https://www.choicehotels.com/supportWe hope for an opportunity to properly host you in the future.Sincerely,Steve PittmanGeneral Manager

10/10 Excellent

Kylee B

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was awonderful stay very quiet and peaceful . The only think i would like to suggest is maybe getting new mattresses it was a lil springy but other than that there are no complaints ☺️
Séjour de 4 nuits en mars 2024
Réponse de steve le 22 mars 2024
Thank you for sharing your experience during your visit. We hope to see you again soon!!

2/10 Horrible

Srikanth

Séjour de 1 nuit en février 2024
Réponse de steve le 28 mars 2024
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Louisville Jeffersontown.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your visit. Your satisfaction is important to us as a valued Choice Privileges Diamond member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us or by visiting our Support pageWe hope for an opportunity to properly host you in the future.Sincerely,Steve PittmanGeneral Manager

10/10 Excellent

Ooha

Séjour de 2 nuits en janvier 2024
Réponse de steve le 22 mars 2024
Thank you for sharing your experience during your visit. We hope to see you again soon!!

10/10 Excellent

Vinay kumar

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good place to spend time
Séjour de 2 nuits en janvier 2024
Réponse de Steve Pittman le 18 févr. 2024
Thank you so much for your kind review. We hope to see you again soon!

8/10 Bien

Keith

Voyage en famille
Les points forts : Personnel et service et équipements
I chose this hotel because they had the destination charging 2 J1772 and two Tesla chargers. There was only one parking spot that was not ICE'd, so I was able to charge, but the other three were blocked. I was lucky. The front desk staff was really nice and very helpful when I needed the sofa bedding. The room was dated, and the heating/cooling was not working correctly with the thermostat. The room was roomy and was nice, just dated. It appears that they have some long term guests and I assume those were the ones always hanging out at the entrances smoking, which was not very appealing.
Séjour de 1 nuit en décembre 2023
Réponse de Steve Pittman le 18 févr. 2024
Thank you for your review Keith.

6/10 Satisfaisant

Peifang F

Voyage en famille
Les points forts : Personnel et service
Unfortunately, during our stay they had water pipe repairing. We had water outage several times.
Séjour de 4 nuits en décembre 2023

10/10 Excellent

Charles

Les points forts : Personnel et service et confort de la chambre
Christmas Shopping Visit
Great visit...Loved the check-in clerk.Very friendly
Séjour de 2 nuits en novembre 2023

4/10 Médiocre

Latasha

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Got locked out of hotel 2 time and room was a waste of money
Séjour de 8 nuits en novembre 2023
Réponse de Steve le 19 nov. 2023
I'm sorry that you feel like your money was wasted.

2/10 Horrible

ramsai

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was rude over the phone and saw some spider in the room . And the was not clean when we arrived
Réponse de Steve le 12 nov. 2023
Allow me to apologize for the rudeness of staff over the phone. Further training is required and will be institued immediately. I hope you will think about joining us again in the future.

10/10 Excellent

Brie

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Check-in was quick and easy and the front desk staff were funny and kind. The property and room were clean and in great shape.
Séjour de 1 nuit en octobre 2023
Réponse de Steve le 7 nov. 2023
Your response to the Expedia guest survey is appreciated. We hope to see you again in the near future!

2/10 Horrible

Gail

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Steve le 3 nov. 2023
Could you tell me what the problems were that you had?

8/10 Bien

Rebeca, Saint Louis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very good for the price. Bed was wobbly, but alright
Séjour de 1 nuit en octobre 2023
Réponse de Steve le 2 nov. 2023
Thank you for taking the time to let us know how we are doing. I apologize for the wobbly bed. I hope you will join us in the future and I'm sure you will not have the same problem.

4/10 Médiocre

Brittany

Séjour de 1 nuit en octobre 2023
Réponse de Steve le 30 oct. 2023
We apologize for the miscommunication between Expedia and our property. Most guest choose to utilize our full kitchen and buy groceries at their leisure which is how we are able to offer such a good rate. We hope you will join us again in the future.

4/10 Médiocre

Faraj Michael

Voyage en famille
Bathroom door didn’t close and strive to was rusted. Beds weren’t turned
Séjour de 2 nuits en octobre 2023
Réponse de Steve le 24 oct. 2023
Hello Faraj, thank you for staying with us. We have recently made improvements to our maintenance/housekeeping staff and I'm sure if you were to join us in the future your stay would be much more memorable.

8/10 Bien

Tonya

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beds were comfortable
Séjour de 1 nuit en octobre 2023
Réponse de Steve le 22 oct. 2023
Thank you for your visit with us. We hope to see you again soon!

4/10 Médiocre

Jennifer

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Left early. My room was on the first floor near check in. Could hear employees
Séjour de 2 nuits en octobre 2023
Réponse de steve le 22 oct. 2023
Thank you for your visit with us. Employees will have to be retrained. We hope to see you again soon!

6/10 Satisfaisant

Michael

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Property is tailored to long term tenants. Out dated rooms, below average mattresses and pillows. Almost no amenities.
Séjour de 1 nuit en octobre 2023
Réponse de steve le 22 oct. 2023
Thank you for your visit with us. We hope to see you again.

8/10 Bien

Mustafa, Little Rock

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Breakfast was advertised by Expedia as ‘free and included’ but on site, this property does not offer any breakfast anymore!
Séjour de 1 nuit en octobre 2023
Réponse de Steve le 30 oct. 2023
My apologies for the misunderstanding between Expedia and our property concerning breakfast. With each room having a full kitchen and it being an extended stay property, most guests buy their own groceries and enjoy them at their leisure. This is also the reason we are able to keep our nightly rates so low. In any case, I hope you will join us again in the future knowing that. Your feedback is greatly appreciated.

10/10 Excellent

Andrew, Warren

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 14 nuits en octobre 2023
Réponse de Steve le 17 oct. 2023
Thank you for your review. We are glad you enjoyed your stay.

10/10 Excellent

Elizabeth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Steve le 17 oct. 2023
Thank you so much for staying with us upon your visit. We look forward to seeing you again.

10/10 Excellent

Daniel, Sandy

Séjour de 3 nuits en octobre 2023
Réponse de Steve le 3 nov. 2023
Thank you for responding to our survey. I'm glad you had a great visit, and hope to see you again soon.

6/10 Satisfaisant

Derek

Les points forts : Propreté
Room was nice but we didn’t have any shampoo, conditioner, soap, and only 3 towels and a quarter of a roll of toilet paper. It seems house keeping didn’t stock the room. Also would be nice to have a coffee pot and coffee. Called front desk and they didn’t answer (it was after 10). They did give us shampoo and conditioner when we went down and asked for some the next morning.
Séjour de 1 nuit en septembre 2023
Réponse de Steve le 17 oct. 2023
Allow us to apologize for your visit.

8/10 Bien

Abigail

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 7 nuits en septembre 2023
Réponse de Steve le 2 oct. 2023
I'm so glad you enjoyed your visit with us! Hopefully we will see you in the near future

4/10 Médiocre

Russell

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 3 nuits en septembre 2023
Réponse de Steve le 1 oct. 2023
I apologize that your visit was not more memorable. Hopefully we can garner your trust again in the future and make for a more memorable visit.

6/10 Satisfaisant

Keaton

Séjour de 7 nuits en septembre 2023
Réponse de Steve le 29 sept. 2023
Thank you for taking the time to review us!

10/10 Excellent

Tara

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Parking was great and close to front door
Séjour de 1 nuit en septembre 2023
Réponse de Steve le 25 sept. 2023
Thank you so much for your review of our property!

8/10 Bien

James

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Looks like they're in the process of sprucing up the place. It's obviously been around a while, but it's still pretty nice as is. No breakfast, but maybe that will change in the future. You could actually live here since they have refrigerator, stove, microwave, sink, dishes, silverware, etc.
Séjour de 1 nuit en septembre 2023
Réponse de Steve le 21 sept. 2023
Thank you for the review. We hope to see you again in the near future!

4/10 Médiocre

Gail

Les points faibles : Propreté
Séjour de 1 nuit en septembre 2023
Réponse de Steve le 25 sept. 2023
Thank you so much for your review of our property!

8/10 Bien

Randy

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Sofa ! Living room furniture was outdated
Séjour de 2 nuits en septembre 2023
Réponse de Steve le 25 sept. 2023
Thank you so much for your review of our property!

10/10 Excellent

Andrew, Warren

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All and all good experience
Séjour de 7 nuits en septembre 2023
Réponse de Steve le 25 sept. 2023
Thank you so much for your review of our property!

10/10 Excellent

Richard

Séjour de 5 nuits en septembre 2023
Réponse de Steve le 17 oct. 2023
Thank you for staying with us upon your visit and for the review. We appreciate it.

6/10 Satisfaisant

William

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fix the Wi-Fi!
This was a nice room. Clean, newish, all features worked except two particularly important things, Wi-Fi & the TV. The TV had thirty-two channels, close to ten said "No signal available". It wasn't like they lost rights; two of the four ESPN channels were out. The Wi-Fi ran at 3.5 mgs which is fine if you're not gaming. But that was when it allowed connection. It lost connection every 5 to 15 minutes with a couple minutes to allow connecting again. It was useless.. Shame, it was a very nice room.
Séjour de 2 nuits en septembre 2023
Réponse de Steve le 25 sept. 2023
Thank you so much for your review of our property!

6/10 Satisfaisant

Voyageur vérifié

One-night stand...
Staff was friendly enough and the location offered plenty of eateries (chains) and convenience to the highway. Elevator was unattractive and amenities were lacking. Overall, not bad, but not great. I just needed a clean room for a few hours sleep and I got that. I generally try to avoid extended stay hotels as they tend yo show considerable wear and tear and the staff is not acclimated to the typical hotel client.
Séjour de 1 nuit en août 2023
Réponse de Steve le 25 sept. 2023
Thank you so much for your review of our property!

10/10 Excellent

kevin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Steve le 17 août 2023
I am so delighted you had a memorable stay at our property. Hopefully you will be able to join us again in the future!

4/10 Médiocre

tonisha

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
Nothing
Séjour de 2 nuits en juin 2023
Réponse de Jason le 25 sept. 2023
Thank you so much for your review of our property!

10/10 Excellent

Oumou

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 9 nuits en juillet 2023
Réponse de Steve le 10 août 2023
I'm glad you had a great experience at our property!!

10/10 Excellent

Ginger

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
They was all very nice to us there
Séjour de 7 nuits en mai 2023
Réponse de Steve le 6 août 2023
Thank you for taking the time to fill out our guest survey. I'm glad you had a great experience.We hope to see you again in the near future!

2/10 Horrible

Abrar

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The whole place smelled like weed, we checked in to our first room only to find that there were already people there. Completely unprofessional and disorganized and a huge invasion of privacy to the poor people who were already in that room. The whole place smelled of weed. The room itself was decent. Smelled somewhat and was not the cleanest. The bathroom was good. The elevator was sketchy at best. There was a nice employee during our check out who offered us some flowers. That was the only saving grace of this hotel.
Séjour de 1 nuit en juillet 2023
Réponse de Steve le 6 août 2023
I'm sorry you had such a bad experience during your stay with us. We have obviously got some work to do. Hopefully you will stay with us again in the future after we have instituted some of these changes. Thank you for your feedback.

8/10 Bien

Robert

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was cooperative and friendly, There was no free breakfast, but there were good choices in the area.
Séjour de 7 nuits en juillet 2023
Réponse de Steve le 25 juil. 2023
Thank you for taking the time to fill out our guest survey, it really helps us in everything we do every day!

2/10 Horrible

David

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Bathroom tub was clogged, Bathroom sick was clogged Ants in room Limited towels you had to turn your old to get new couple next door fighting and screaming all night
Séjour de 2 nuits en juillet 2023
Réponse de Steve le 10 juil. 2023
Hello David, I was disheartened to read your review. We were not doing all we could to make your stay more enjoyable and memorable. We will work on these issues you mentioned and hopefully, if you return, you can see the improvements we have made.

2/10 Horrible

Asia

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juillet 2023
Réponse de Steve le 9 juil. 2023
Hello Asia, It appears by your review that we didn't live up to your expectations during your stay. Allow me to apologize for the shortcomings. We hope that if you do decide to stay with us in the future, you can bring these issues to our staff's attention so that we can try to make your stay more enjoyable and memorable.

2/10 Horrible

Tharunkoushik

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The manager of this hotel is very good and responded to my concern immediately. But i was disappointed because the frontdeak person is not available when we have hard time in the room. We came to the frontdesk and waited for 30min and no one is there to help with us and another thing we spoke with the hotels.com agent then they called 2 times to the hotel then the frontdesk person came and changed the room. My experience was terrible and one thing i like is the manager is very gud and people who worked on 23,24 june are very kind and helped us with the issue
Séjour de 2 nuits en juin 2023
Réponse de Steve le 27 juin 2023
Thank you for taking the time to fill out our guest survey. I was disheartened to read that your visit was less than memorable. I can assure you that retraining will be given and hope you will join us again in the future to see our many improvements!

4/10 Médiocre

Babie

Voyage en famille, Voyage en couple
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
All the staff was great except one women that was very rude my whole stay. She worked in the morning, she was short, old, and had long thin grey hair also the man that worked with her was not an improvement. Her attitude was very nasty and she spoke to me with no respect. I was told by her I needed to bring my towels down to get new towels after I payed almost 300 dollars for this hotel and also there is no breakfast which is false advertising. In the two days I stayed house keeping never came to me I had to go down multiple times to request towels. I would strongly recommend some customer service training. Definitely will not be back.
Séjour de 2 nuits en juin 2023
Réponse de Steve le 25 juin 2023
I apologize for your stay not being as memorable as you would have liked. We strive to make each guest feel special when they visit and this did not happen while you were here. Steps have been taken to adjust this and further training will be given. Thank you for bringing this to our attention.

8/10 Bien

Brad

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
We got there and went to bed. It was clean and comfortable the only issue was the desk person was outside smoking and didn't answer the phone when I needed a hairdryer as there wasn't one in the room.
Séjour de 1 nuit en juin 2023
Réponse de Steve le 25 juin 2023
Thank you for taking the time to fill out our guest survey. My apologies for you not being able to contact us like you should have been. Retraining is needed and we will institute that as soon as possible. Thank you for bringing this to our attention.