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Avis sur Hilton Garden Inn Los Angeles/Hollywood

3 out of 5
Hilton Garden Inn Los Angeles/Hollywood
2005 N Highland Avenue, Los Angeles, CA

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 441 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 250 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 130 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 81 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 98 avis sur 1000." "

8,4/10

Propreté

8,4/10

Personnel et service

7,6/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

8/10 Bien

daniel

Voyage en groupe
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Personne manquante déjeuner
Séjour de 3 nuits en septembre 2022
Réponse de Customer Service le 30 sept. 2022
Thank you for sharing your thoughts with us, Daniel.We appreciate the time you've taken to leave us your feedback. Hearing our guests' suggestions are extremely important to us. With that being said, we'll be sure to look into your concerns moving forward. We want to make sure those missteps are erased for our future guests.Once again, we appreciate the time you've taken to leave us a review. If there's any way we can accommodate you during a future visit, please let us know.From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel

6/10 Satisfaisant

Delphine

Voyage d’affaires
Les points forts : Confort de la chambre
Nice room ok hotel
very nice room But Cleaning could be better in bathroom, Noisy (street and floor neighbors) The gym is poor and dirty (only 2 working machine and weights)
Séjour de 2 nuits en juin 2022
Réponse de Customer Service le 6 juil. 2022
We appreciate the feedback, Delphine. We're disappointed your time with us was less than ideal. We care deeply about the satisfaction of our guests so we regret that our features and amenities didn't meet your expectations. Thank you again for your feedback. We'll be sure to address your concerns with our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon. From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel

10/10 Excellent

Crystal

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was all extremely friendly and patient which was very comforting to have being so far from home. So many attractions were super close so made us very happy
Séjour de 5 nuits en avril 2024
Réponse de Customer Service le 18 avr. 2024
Crystal, we are overjoyed to know that at Hilton Garden Inn Los Angeles/Hollywood, our dedicated team members were able to provide a comforting and welcoming environment. We're also glad that you appreciated our proximity to numerous local attractions. Your satisfaction truly means a lot to us. We can't wait to welcome you back on your next trip!From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel

10/10 Excellent

Rosemary

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
What I didn't like is I had to pay for valet when they didn't even move my car from when I initially parked it.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 15 avr. 2024
Rosemary, we're delighted you chose to stay at Hilton Garden Inn Los Angeles/Hollywood. It's regrettable to hear your concerns about the valet service, rest assured, it is our intention to provide top-notch services that cater to our guest's needs. We hope to offer a more seamless experience on your next visit.From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel

6/10 Satisfaisant

Homayoon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 13 avr. 2024
We appreciate you leaving your feedback with us, Homayoon.While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel

10/10 Excellent

Dianna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 11 avr. 2024
Dianna, it's wonderful to see your 5-star rating for Hilton Garden Inn Los Angeles/Hollywood. We're grateful for your high scoring of your visit and look forward to welcoming you back in the future!From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel

10/10 Excellent

Paulina

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Buena ubicación y buenas condiciones de la habitación
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 6 avr. 2024
Paulina, es reconfortante saber que aprecias la excelente ubicación y las cómodas condiciones de las habitaciones en Hilton Garden Inn Los Angeles/Hollywood. Trabajamos constantemente para brindarles a nuestros huéspedes una experiencia placentera. Estaremos encantados de volver a recibirle pronto.From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel

10/10 Excellent

Maria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 6 avr. 2024
Thanks for the outstanding rating, Maria!We're delighted your time at Hilton Garden Inn Los Angeles/ Hollywood was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel

4/10 Médiocre

Manoj

Very small
Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 1 avr. 2024
Manoj, we understand that you found the size of the accommodation not to your liking. Although some guests see our compact spaces as efficient and cozy, we do realize that it won't appeal to everyone. You might find our larger suites more comfortable for your needs in the future. Thank you for leaving us your feedback.From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel

8/10 Bien

ALEXIS DANIEL

Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 30 mars 2024
Thanks for the 4/5 rating, Alexis!We're thrilled you enjoyed your time at Hilton Garden Inn Los Angeles/ Hollywood so much! We look forward to sharing an even better experience with you soon. Have a lovely day!From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel

10/10 Excellent

Kayla

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was very good. Only bad part is the $45 valet parking nightly
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 26 mars 2024
Kayla, it's wonderful to hear that your stay at Hilton Garden Inn Los Angeles/ Hollywood was very good. We understand parking in highly visited areas can often be a challenge. We seek to provide the most secure and efficient option possible for our guests. Your understanding is greatly appreciated. Looking forward to welcoming you back.From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel

6/10 Satisfaisant

Theresa

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Nice pool deck area with comfortable seating. Housekeeping banged on the door at 8:15am though checkout isn't until 11am. That is not pleasant as a sleeping guest. Other staff, such as front desk and parking helpers, were very friendly. This is a no-frills hotel but fine for overnight. The wifi works!
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 25 mars 2024
Theresa, thank you for sharing your comments. It's wonderful to hear that you appreciated our pool deck area and found our team members at the front desk and parking to be very welcoming.We regret to hear about your experience with an early housekeeping visit. We're always striving to ensure a relaxing stay, and your feedback helps us improve.As for our amenities, while we aim to provide all essential services without unnecessary bells and whistles, we hope you found everything you needed, including our reliable wifi. Thank you again, and we hope to have another opportunity to serve you.From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel

4/10 Médiocre

Avery

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 25 mars 2024
Avery, it seems like your stay did not meet your expectations. We sincerely apologize for any inconvenience you may have experienced. Your feedback is invaluable, and we'd love the opportunity to further understand where we went wrong. Your next visit can be an improved one.From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel

10/10 Excellent

Larry

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Valet is the only parking option, this may sound like a way for the hotel to make more money, but the convenience of always having a parking spot is worth the cost
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 24 mars 2024
Larry, it's great to understand that you appreciated the convenience of the valet system at Hilton Garden Inn Los Angeles/ Hollywood. This service is indeed designed with guest satisfaction in mind. We look forward to welcoming you back on your next visit to Hollywood.From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel

10/10 Excellent

Lori, Las Vegas

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice property, big bathroom, lots of room in the room itself. Very clean.. all employees I dealt with from front desk, housekeeping, to valet were very helpful. The housekeeper even made sure to tell me I should get my umbrella out of i had one, because it was raining. Very nice!
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 24 mars 2024
Lori, thank you for choosing the Hilton Garden Inn Los Angeles/Hollywood during your recent visit. We're thrilled you appreciated our ample space and cleanliness. It's also encouraging to learn how helpful our team members were to you - they'll definitely appreciate your kind words. Just like them, we look forward to being your host whenever your travels bring you back this way.From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel

8/10 Bien

Jeniffer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 24 mars 2024
Jennifer, it's great to see you enjoyed your stay at Hilton Garden Inn Los Angeles/Hollywood. We wholeheartedly appreciate your support and are looking forward to welcoming you back on your next visit.From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel

8/10 Bien

Chris

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel could have been better maintained. Hallways were dirty. Overall not a bad stay
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 14 mars 2024
Chris, thank you for your feedback. It's great to learn that your overall experience at Hilton Garden Inn Los Angeles/ Hollywood was satisfactory. As for the cleanliness, we consider it one of our utmost priorities and will certainly look into your concerns to ensure we are meeting our high standards. We look forward to welcoming you back in the future.From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel

8/10 Bien

sally

Voyage en famille
Les points forts : Équipements
It was great
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 17 mars 2024
Sally, it's wonderful to hear that your stay at the Hilton Garden Inn Los Angeles/Hollywood was enjoyable. We truly appreciate your positive feedback and look forward to welcoming you back in the future.From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel

10/10 Excellent

Cerena

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was very easy and staff was very friendly
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 8 mars 2024
Cerena, it's delightful to hear about your positive experience at the Hilton Garden Inn Los Angeles/Hollywood. Your remarks about the easy process and friendly team are greatly appreciated. We hope to provide you with more memorable moments during your next stay with us.From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel

10/10 Excellent

Genesiz

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The check in staff and Valet were very nice and considerate.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 5 mars 2024
Genesiz, it's wonderful to know you found the team members at Hilton Garden Inn Los Angeles/Hollywood, including those at the front desk and our valet service, to be kind and thoughtful. Your acknowledgment of their effort and dedication is much appreciated. We hope to welcome you back soon for another comfortable and enjoyable stay.From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel

10/10 Excellent

James

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We liked everything, but especially the condition of the room, the quietness, and the courteous, helpful and friendly staff. The latter were incredible, starting with Aurora in parking who was outstanding in getting things going off the top. Our hats off to her.
Séjour de 2 nuits en janvier 2024
Réponse de Customer Service le 3 févr. 2024
James, it's wonderful that you enjoyed your stay at Hilton Garden Inn Los Angeles/ Hollywood. We're thrilled to hear that our well-kept rooms and tranquil surroundings aided in making your experience enjoyable. Our team members, including Aurora, will be pleased to know their efforts were appreciated. We hope to see you again soon for another outstanding experience.From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel

10/10 Excellent

Ellie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everyone was extra nice and very helpful
Séjour de 2 nuits en janvier 2024
Réponse de Customer Service le 30 janv. 2024
Ellie, we're thrilled to hear your positive feedback about Hilton Garden Inn Los Angeles/Hollywood. Our team members are dedicated to providing a warm and helpful service to all our guests. We're glad we could make your stay special and look forward to seeing you soon.From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel

8/10 Bien

Jorge

Séjour de 2 nuits en janvier 2024
Réponse de Customer Service le 22 janv. 2024
Thanks for the 4/5 rating, Jorge!We're happy you had such a lovely stay at Hilton Garden Inn Los Angeles/ Hollywood! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel

8/10 Bien

Kyle

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Réponse de Customer Service le 19 janv. 2024
Kyle, it's great to know you had an agreeable stay at the Hilton Garden Inn Los Angeles/ Hollywood. We're looking forward to the opportunity to welcome you back on your next visit to Hollywood.From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel

10/10 Excellent

Mike

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 14 janv. 2024
Thanks, Mike! It's outstanding your time at Hilton Garden Inn Los Angeles/ Hollywood was fantastic. We can't wait until your next visit!From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel

10/10 Excellent

Carlos Fábio

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Conforto e localização excepcionais!!!!
Gostei muito de minha estadia no hotel. Foram 9 diárias. Hotel muito bom, bem localizado, perto dos meus principais pontos de interesse. Quarto espaçoso, com cama, colchão e travesseiros muito confortáveis. Adorei o banheiro. Funcionários muito corteses e prestativos. O que deixou um pouco a desejar foi o café da manhã. Todos os dias, era a mesma coisa. Apesar de podermos pedir algo diferente na cozinha, o café da manhã sempre era a mesma coisa. Já fiquei em outros hotéis nos EUA e eles variavam o café da manhã. No mais, isso não fez com que minha estadia fosse ruim, é só um adendo a respeito da minha estadia. Com toda certeza, eu voltaria a me hospedar no hotel.
Séjour de 9 nuits en décembre 2023
Réponse de Customer Service le 13 janv. 2024
Carlos, é maravilhoso saber que você gostou muito de sua estadia no Hilton Garden Inn Los Angeles/Hollywood, especialmente da cama confortável e do quarto espaçoso. Também estamos entusiasmados com sua apreciação por nossos colegas corteses e prestativos. Entretanto, tomamos nota dos seus comentários sobre a variedade do pequeno-almoço e apreciamos a sua ideia de melhoria. Obrigado por compartilhar sua experiência e esperamos sinceramente recebê-lo novamente.From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great location and poo, friendly & helpful staff
My wife and I stayed here for our first visit to LA and loved it. The hotel was conveniently located to a lot of sights in Hollywood, the staff was very friendly and helpful, and the rooms were clean and cozy. The outdoor heated pool and hot tub were fantastic and very relaxing. The hotel was quiet, and it was a very relaxing stay. I would HIGHLY recommend it.
Séjour de 4 nuits en décembre 2023
Réponse de Customer Service le 1 janv. 2024
Paul, we're thrilled to hear how much you enjoyed your stay at Hilton Garden Inn Los Angeles/ Hollywood. It's wonderful that our prime location and friendly team members contributed to a positive experience for you and your wife. We're also delighted that you found comfort in our clean rooms and outdoor amenities. Your high recommendation is greatly appreciated, and we look forward to welcoming you back on your next visit to Los Angeles.From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel

10/10 Excellent

Lory Jane

Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 29 déc. 2023
Thanks for the perfect rating, Lory!We're pleased to hear that you have fully enjoyed your stay at Hilton Garden Inn Los Angeles/ Hollywood, as we strive to create a full service experience for our guests. We can't wait to see you again soon!From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel

10/10 Excellent

Gustavo

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 27 déc. 2023
Thank you for sharing your perfect rating with us, Gustavo!It's wonderful to see how much you appreciated your time at Hilton Garden Inn Los Angeles/ Hollywood! We want everyone to feel right at home at Hilton Garden Inn Los Angeles/ Hollywood. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel

8/10 Bien

David, Victorville

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was a standard-sized room with a king-sized bed. Nice shower and bathroom. Comfortable but small compared to what we normally get. There is only one chair and no table of any kind. Towels are nice, and wifi is 24 Mbps if you pay the extra $5. I have no idea what the normal speed is. NO PARKING unless you are willing to shell out $45 for valet. I have no idea where you park otherwise. Free breakfast was good, but out of coffee and no ketchup for the cubed potatoes. There was only one person on staff to do everything, including bus the table. Poor guy.
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 24 déc. 2023
David, thank you for sharing your impressions of your stay. We're glad our room amenities and breakfast left a positive impression on you. However, we regret any inconvenience faced due to the room size and parking arrangements. Your observations have been noted for improvements. Our team members give their all to provide a good service, we appreciate your understanding on busy periods. We hope on your next visit, you experience only the best we have to offer at Hilton Garden Inn Los Angeles/ Hollywood.From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel

8/10 Bien

Maureen

Make the breakfast a little cheaper
Séjour de 2 nuits en décembre 2023
Réponse de Customer Service le 25 déc. 2023
Maureen, thank you for taking the time to share your thoughts. It's delightful to know that you enjoyed your stay at Hilton Garden Inn Los Angeles/ Hollywood. Your suggestion regarding breakfast pricing is appreciated and will be forwarded to the relevant department for consideration. We're eager to welcome you back soon for another pleasant stay.From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel

8/10 Bien

Theodore

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Customer Service le 24 déc. 2023
Thank you for sharing your thoughts with us, Theodore!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Hilton Garden Inn Los Angeles/ Hollywood. Thank you and have a lovely day!From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel

10/10 Excellent

Maria

Séjour de 2 nuits en décembre 2023
Réponse de Customer Service le 22 déc. 2023
Maria, thank you for your five-star rating of Hilton Garden Inn Los Angeles/Hollywood. It's wonderful to hear that your stay was satisfactory. We're glad to know we could meet your hospitality needs and we look forward to welcoming you on your next trip to Hollywood.From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel

8/10 Bien

Irenecris

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023
Réponse de Customer Service le 19 déc. 2023
Thank you for the 4/5 rating, Irene!We are excited to see that you had an enjoyable experience at Hilton Garden Inn Los Angeles/ Hollywood. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel

10/10 Excellent

Albert

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 19 déc. 2023
Albert, thank you for your high score. We're thrilled to know that Hilton Garden Inn Los Angeles/Hollywood met your expectations in providing an exceptional stay. We remain at your service and look forward to welcoming you back in the near future.From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel

6/10 Satisfaisant

Evelyn

Voyage en famille
Les points forts : Confort de la chambre
Close to Hollywood Bowl and clean!
Great place to stay if youre going to the Hollywood Bowl or want to be a short drive away from Universal Studios. Clean! There's outside construction happening right now but dont let it fool you...the place is clean. The elevator needs some upgrading but the rooms were a clean and comfortable stay.
Séjour de 1 nuit en octobre 2023
Réponse de Customer Service le 16 déc. 2023
Evelyn, thank you for choosing our hotel during your recent visit to the Hollywood Bowl and Universal Studios. It's delightful to know that you found your room clean and cozy. We are aware of the exterior work in progress and appreciate your understanding. As for the elevators, we're consistently looking for ways to improve. We hope to welcome you again soon for another comfortable stay.From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel

10/10 Excellent

Julianna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Easy walk to the Hollywood Bowl. The parking lot was blocked off when we got there, which was very frustrating since there is literally nowhere else to stop your car, but the manager was super nice and waived our parking fees for our stay. Very nice, clean place to stay!
Séjour de 1 nuit en octobre 2023
Réponse de Customer Service le 11 déc. 2023
Julianna, it is wonderful to read about your experience at Hilton Garden Inn Los Angeles/Hollywood. We are thrilled you found our location convenient for your visit to the Hollywood Bowl. It's unfortunate that you had some initial complications with parking, but we're glad that our manager was able to assist and alleviate the issue promptly. It's also lovely to know that the cleanliness of our property met your expectations. We appreciate you choosing us for your stay and look forward to hosting you again.From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel

4/10 Médiocre

Juanita

Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 30 déc. 2023
We appreciate the feedback, Juanita.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel

10/10 Excellent

luis

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Muy amables todo el tiempo
Séjour de 2 nuits en décembre 2023
Réponse de Customer Service le 5 déc. 2023
Luis, es un placer saber que apreciaste la constante amabilidad en Hilton Garden Inn Los Angeles/ Hollywood. Realmente valoramos sus comentarios y esperamos darle la bienvenida nuevamente en su próxima visita a Hollywood.From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel

2/10 Horrible

Dushantha

Séjour de 5 nuits en novembre 2023
Réponse de Customer Service le 5 déc. 2023
Dushantha, it appears you left a score without any commentary. We'd greatly appreciate any details about your stay that didn't meet your expectations. Understanding your experience is valuable to us as it assists in making improvements to our service where needed. We hope you'll reach out and provide further feedback.From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel

8/10 Bien

Sylvia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023
Réponse de Customer Service le 5 déc. 2023
Sylvia, it's terrific to see your positive rating for the Hilton Garden Inn Los Angeles/Hollywood. Our team strives to provide the very best service and we're glad to see that has been reflected during your recent stay. We appreciate your feedback and look forward to welcoming you back in the near future.From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel

10/10 Excellent

Mario

Séjour de 1 nuit en novembre 2023
Réponse de Customer Service le 17 déc. 2023
Mario, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Hilton Garden Inn Los Angeles/ Hollywood!From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel

8/10 Bien

Alessandra

Voyage en groupe
Les points forts : Propreté et personnel et service
Great stay, great spot to be in with shops and stores super close
Séjour de 3 nuits en novembre 2023
Réponse de Customer Service le 24 nov. 2023
Alessandra, it's delightful to hear you had an enjoyable stay at Hilton Garden Inn Los Angeles/Hollywood. We're glad to know you appreciated our superb location, within reach of various shops and stores. We hope to welcome you back soon for another excellent experience.From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel

4/10 Médiocre

Brent

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Customer Service le 16 nov. 2023
Brent, we regret to see that your stay with us did not meet expectations. We are always on the lookout for areas of improvement. We appreciate your feedback and hope we can have another opportunity to better serve you in the future.From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel

8/10 Bien

Julie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very friendly and accommodating. The parking was pricy though.
Séjour de 4 nuits en novembre 2023
Réponse de Customer Service le 13 nov. 2023
Julie, it's wonderful to hear that our team members were friendly and accommodating. We understand your remarks about the parking and take note of future considerations. At Hilton Garden Inn Los Angeles/Hollywood, we're always focusing on making your stay better. We hope to see you again soon.From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel

8/10 Bien

Clifford

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en novembre 2023
Réponse de Customer Service le 13 nov. 2023
Clifford, thank you for staying with us at the Hilton Garden Inn Los Angeles/ Hollywood and taking the time to provide a rating. It's great to see that you had a pleasant experience. We hope to have the opportunity of welcoming you back in the future.From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel

8/10 Bien

Johan

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de Customer Service le 12 nov. 2023
We appreciate you sharing this positive rating, Johan!The comfort of our guests is important to us so we can't wait to see you back again at Hilton Garden Inn Los Angeles/ Hollywood. We want to share an even more enjoyable experience with you next time.From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel

10/10 Excellent

Jeffrey

Voyage en famille
Great stay for Holiday Bowl concerts
Nice clean modern rooms with very powerful air conditioning. Friendly staff. Perfectly close to the Hollywood Bowl.
Séjour de 2 nuits en novembre 2023
Réponse de Customer Service le 9 nov. 2023
Jeffrey, it's great to hear that you found Hilton Garden Inn Los Angeles/Hollywood modern, clean, and conveniently located. We're delighted that our colleagues were able to add to your positive experience and that you appreciated the efficient air conditioning in your room. We look forward to welcoming you back for another enjoyable stay.From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel

10/10 Excellent

Ruben

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Customer Service le 5 nov. 2023
Thank you for sharing, Ruben!At Hilton Garden Inn Los Angeles/ Hollywood, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel

10/10 Excellent

Kevin

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Have stayed here several times times now. The staff is very accommodating. Early check-in was no problem. My most recent stay was aways from the venue where i was attending a concert. I would rather stay here, knowing that I will be taken care of, than risk staying elswhere.
Séjour de 1 nuit en octobre 2023
Réponse de Customer Service le 30 oct. 2023
Kevin, it's delightful to hear you've continuously enjoyed your stays at the Hilton Garden Inn Los Angeles/Hollywood. It's our goal to ensure your comfort and ease, from early check-in to proximity to nearby attractions. We're thrilled to be your preferred choice and appreciate your trust in our team members to take care of you. Thank you for sharing your experiences, we're looking forward to welcoming you back.From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel